I would love to travel with Emirates in future
Drinks service was poor, food was cold
My family took 3 tickets . Then we got 3 separate tickets . It is not fair for family sitting in different seat.
The plane was really old. There was no monitor Infront of seats. The speaker that played the voice of crew and captain was broken and noisy. We could hardly understand what they were saying and that was something definitely obvious for them. It was kind of disrespectful when they saw such an obvious annoying problem and not trying to solve it. I really felt angry.
Ưu: "More comfortable seats More choice with food"
Khuyết điểm: "The seats were so uncomfortable , the leg space was too small ."
Ưu: "Good like always"
Khuyết điểm: "All perfect"
Ưu: "coach in many airlines don't offer any amenity kit emirates still provides the basics socks, ear plugs, tooth brush etc. Food and drinks are good with choices"
Khuyết điểm: "the connectivity offered by emirates and fly Dubai is not a good idea. its loss for customer to pay emirates fare and fly with Flydubai"
Ưu: "good entertainment, great staff"
Khuyết điểm: "plane a little older, but all in, it was fine"
Khuyết điểm: "It was too cold in the airplain"
Ưu: "Quality airline -new and clean plane with good seats and AV set up"
Khuyết điểm: "length of flight...."
Ưu: "good flight"
Khuyết điểm: "Woke me up for breakfast"
Ưu: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Khuyết điểm: "Can't think of anything. Really."
Khuyết điểm: "Flight change"
Ưu: "Very Kind"
Khuyết điểm: "My seat assignment"
Ưu: "Service from staff"
Khuyết điểm: "One toilet was not in service and another ran out of water in the sink!"
Ưu: "Best entertainment system."
Khuyết điểm: "Wifi didn't work. Seats could be more comfortable."
Khuyết điểm: "No food for vegetarian"
Ưu: "The service, the food and the comfort, as well as the entertainment are the best."
Khuyết điểm: "Nothing."
Ưu: "Crew members were great. Was on time and early."
Khuyết điểm: "1. Seats seemed tighter than I'm used to. 3-4-3 setup from ATH to EWR. I flew it today. 2. Food: standard. Not ethnic which I was expecting for a Dubai airline. 3. Color scheme: overhead lighting was your yellow incandescent light bulb color. Made the interior feel dated. However the ceilings had tiny lines like stars. This was a nice touch."
Ưu: "Everything. The service, food, entertainment. This airline is phenomenal!"
Ưu: "Legroom and how attentive and pleasant the fight crew was."
Ưu: "We got upgraded which was a lovely surprise!"
Khuyết điểm: "Nothing with the actual flight."
Ưu: "They were on time and excellent service all the way. It couldn't have been better."
Khuyết điểm: "Staff unfriendly on Baghdad flights most of the time"
Khuyết điểm: "Flight attendants were rude on the Washington to Dubai flight"
Ưu: "Emirates flight was amazing"
Khuyết điểm: "Bug in Kayak app cost me £60 through the flight not being confirmed and having to rebook. Be vary wary of the Kayak app."
Khuyết điểm: "I did not get the seats I selected when booking"
Ưu: "I like the meals"
Khuyết điểm: "It is hard to request a window seat"
Ưu: "The entertainment unit worked all good. The food was great."
Khuyết điểm: "Flight got delayed. I can't say crews weren't kind but I was on another airline with much much kinder crews."
Khuyết điểm: "Not getting corner seats"
Ưu: "- almost nothing - They arranged vegetarian food on demand."
Khuyết điểm: "- Repetitive food - No one turned up when called for assistance. - late service"
Ưu: "New roomy plane! Great customer service! Kind, friendly, attentive staff. Great airline!"
Ưu: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
Khuyết điểm: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."
Ưu: "The plane was nice. Boarding process was quick. Food and entertainment were great."
Ưu: "Selection of food, BIG toilets good service"
Khuyết điểm: "The way the head phones was taken and the Blanket. It was rought."
Khuyết điểm: "Boarding was just a little delayed."
Khuyết điểm: "The service i received from airfare.com and Kayak."
Ưu: "Flight attendants were patient and kind despite tension between passengers due to lack of overhead space."
Khuyết điểm: "Very rough flight and every set of earphones were defective."
Khuyết điểm: "Staff was amazing"
Ưu: "The movie selection is always good."
Khuyết điểm: "The crew on this flight were rude which came as a shock to myself as I usually have a great experience flying with Emirates. I wish that was the case this time."
Ưu: "We couldn't get on the flight because of poor service from people at the counter and missed our flight. We had to be put on another flight. One of our bags has gone missing And we are waiting for it"
Khuyết điểm: "Everything"
service was good meal needs improvement
Ưu: "The food was great and so was the service."
Khuyết điểm: "The ride was a bit bumpy at times. I wish there is a foot rest in front for Economy class, just like Singapore Airline ."
Khuyết điểm: "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
Ưu: "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
Khuyết điểm: "Screens were better on the flight from Vancouver to Taipei."
Ưu: "Very great!"
Khuyết điểm: "Very great time!"
Ưu: "The tall male agent from boarding was very helpful and attentive. When I mentioned to him that I do have a medical condition, he immediately assisted me without hesitation. Found a more comfortable seat for me and boarded me first. I wish I could remember his name, he only has a two initials name."
Khuyết điểm: "Honestly, all is the best! I would fly China Airlines again!"
Khuyết điểm: "It would be better if it was on time"
Ưu: "Excellent customer service with every question"
Khuyết điểm: "One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off."
Ưu: "Lovely crew, good amount of food and drink available."
Khuyết điểm: "Sound on some of the entertainment options was too low to hear, so I ended up using my phone instead."
Ưu: "Cabin crew was very sweet, very courteous, and attentive. A marked improvement from years gone by."
Khuyết điểm: "Delayed flight."
Khuyết điểm: "Smell was so bad"
Ưu: "The plane was late coming in but the staff only detained us 30 minutes which we made up flying to Sfo"
Khuyết điểm: "Rather cramped quarters for such a long flight."
Ưu: "Services on the plane, flight schedule punctuality."
Khuyết điểm: "No dislike on this trip from LAX to Taipei."
Khuyết điểm: "the food to much asian"
Ưu: "I do like their premium economy class, nice attendants"
Khuyết điểm: "Food is average, their airbus planes within asian countries are obselete, all 4 flights we had with them are all delayed,"
Ưu: "I had a seat in Premium Economy and the seats were very comfortable. The chair had the option to extend into a foot rest and had wider arm space than standard economy seats do."
Khuyết điểm: "Boarding was a little delayed and hectic (seemed disorganized). The flight was quite crowded/full so this was likely a factor. Also, I was served a dish with ham (which I don't eat) even after asking for the contents & there being no mentioning of ham being in the dish. The crew was very apologetic and kind enough to offer any other dish option they had available."
Ưu: "Pleasant flight attendants, great attentiveness. Clean planes."
Khuyết điểm: "Seat cushions were VERY hard."
Khuyết điểm: "Everything was a joke to a West standard"
Ưu: "The airline crew was very professional and friendly"
Khuyết điểm: "The boarding can be confusing as an economy passenger it’s a free for all when they call for your section"
Khuyết điểm: "Late, and upon arrival 5000+ people trying to get through immigration. Stupid."
Khuyết điểm: "They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again."
Ưu: "I didn't feel crammed."
Khuyết điểm: "Food was not great. No diet soft drinks."
Ưu: "Good service, good aircraft"
Khuyết điểm: "Many movies were still the same as six weeks ago when I took the same flight."
Ưu: "The food, service, and seats were all great in economy. I typically fly UA and China Airline's entertainment system and seat comfort are definitely on par on this 777 when compared to UA's 787."
Khuyết điểm: "I didn't like that we didn't have a free row since our flight was packed - but that's not really much of a negative."
Khuyết điểm: "You booked my flight with wrong middle name. Had to. It new flight. Please call me or I will be calling. I was told by china air in Denpasar that it was refundable"
Ưu: "My seat was spacious while my wife's seat was up in the front and cramped."
Khuyết điểm: "I don't understand what was going through the China Airlines check in agents mind when he never asked us where we wanted to sit and decided on his own to seat us 10 rows apart from each other? Very very disappointed."
Ưu: "China air delivers on price and has new aircraft. I love flying China airlines they do a great job with small layover time"
Ưu: "There is no extra charge to sit in the exit row, if available"
Khuyết điểm: "The food was pretty terrible"
Ưu: "comfortable seating and leg room, great selection of movies for entertainment."
Ưu: "Food and entertainment selection was good."
Khuyết điểm: "Not too much room in terms of seating. Back pain felt after flight."
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "My emergency row seat"
Khuyết điểm: "Some food was iffy, but w/e"
Ưu: "Flight boarded in reasonable time, crew was professional, courteous."
Ưu: "For economy class the seats were not cramped and had some space to them."
Khuyết điểm: "Lack of selection for food."
Ưu: "Not much. I would have liked a chance to request food to reflect my religious needs."
Khuyết điểm: "No fish or vegetable options on Good Friday. Late boarding. Entertainment system had poor options and did not work."
Khuyết điểm: "Terrible food and movie selection"
Ưu: "I got premium economy and I wasn't sure why, again!"
Ưu: "Nothing. Didn't make flight and tried to contact by phone multiple times via email and phone to switch and was ignored"
Khuyết điểm: "Tried to change flight according to their policy but was unsuccessful in getting in touch or getting a response from anybody in their company after multiple tries via phone and email. Please help me rectify"
Ưu: "I was very impressed with China Airlines. They were very professional. The plane was relatively spacious and clean. The food was good and no delays. Very nice."
Ưu: "Had a nice flight back from Taipei to JFK on China Airlines in premium economy. Compared to economy, I was quite happy with the comfortable far-reclining seats and more than enough leg room. My one complaint is food. I'm a vegetarian and the veg options were awful...simply not acceptable. And giving passengers the full can of soda/beverage would be nice. Most adults drink more than a shot glass worth of soda or juice. Or at least fill the cup a bit more."
Ưu: "Entertainment like new movies are great to watch"
Khuyết điểm: "Crew must be aware that some passengers only speak & understand English."
Ưu: "Crew was nice and polite"
Khuyết điểm: "No information, lack of communication"
Ưu: "Plane was clean and staff responds well to your needs."
Ưu: "- Very helpful flight attendants - Surprisingly decent airline food"
Khuyết điểm: "N/A"
Ưu: "For such a short flight it was fine."
Khuyết điểm: "Boarding was later and leaving the runway was late. It was a late flight already so this made it even more tiring."
Ưu: "Amazing. Cant wait to go back on this 777 airplane!"
Khuyết điểm: "They make you stay in China overnight EVERY flight layover......even by saying the weather is bad......others on my cancelled flight told me they'd waited 2 days for a flight but keep being sent back to a hotel"
Ưu: "The Pilot, very respectful, apologizing about the delays, but we still made it on time, much earlier than I expected."
Khuyết điểm: "Rush, you cannot do this to everybody. Fisrt priority are their kids, before they settle down, they want their kids to be settle and possibly comfortable, remember, it's a long flight."
Khuyết điểm: "Same"
Khuyết điểm: "No gluten free meal"
Ưu: "crew was amazing"
Khuyết điểm: "no traveller pack, toothpaste, etc. seats too tight."
Khuyết điểm: "1. The crew from Abu Dhabi to Belgrade was appalling. As we touched down at Belgrade Tesla airport, and were still taxiing, many passengers stood up, opened up the overhead compartments, took out their carry-on bags (some were pretty big hard top) and left it on the aisle. The overhead compartment doors were left open and once or twice the crew at the back murmured them to sit on their seats and strap themselves. But neither did the crew come up to severely reprimand them nor did the passengers seem to care. IT WAS THE MOST SHOCKING EXPERIENCE in my over 25 years of flying. Terrible service on part of Etihad Crew. 2. We'd just an hour's transit in Abu Dhabi airport and there were numerous passengers still trying to disembark from the Kochi-Abu Dhabi flight, pass through security checks, walk quite a distance to the gate and then get on to the bus to board the aircraft. Strangely there was no Etihad personnel helping us to navigate through this absolute chaos. Many people, young and old, were literally running with their bags. Some of us yelled that we'd a short connection and then one of the ground staff tried to make way for us to navigate through the huge queues waiting for security. This process could've been managed infinitely better. Just imagine if there were elderly passengers or little children? 3. Food was terrible. I'm a vegetarian and usually Asian vegetarian is reasonably good. In this case the rice was poorly cooked (grainy), lacked any variety (anybody who's familiar with Asian food can assure you that there're amazingly tasty and healthy vegetarian dishes that can be prepared - if Etihad needs help they're welcome to contact me). I'm surprised by all this. Try Emirates and one can see the quality of the food. 4. We'd to collect our boarding passes at Belgrade airport. We've a carte de legitimation (CDL) residence card for Switzerland but it seemed obvious that the ground staff at Belgrade have no clue what a Swiss CDL looks like. My wife who's a South African national cannot obviously enter Switzerland without a visa but the CDL is a legitimate document and that should have been it. Further we'd been checked in from Kochi to Zurich (and our bags had been checked through to ZRH). It's obvious that Belgrade staff are poorly trained and it caused unnecessary waiting time (nearly 30 minutes) and senior staff had to be summoned to clarify. I'm terribly disappointed with the overall service of Etihad. I'll never fly through Belgrade for sure. It's horrible and the travel desk were not particularly helpful. In fact I'm considering never to fly Etihad again."
Ưu: "Amazing crew and excellent food and beverage choices"
Ưu: "The crew was very good."
Khuyết điểm: "Food needs to be improved. More space near washrooms and for moving around in long flights should be provided."
Ưu: "One of the air steward was super friendly and nice. Few others were a little curt sans smiles."
Khuyết điểm: "Good leg room but seats are hard as rock."
Ưu: "On time, drop off to home in Mercedes!"
Ưu: "Crew was super friendly and helpful. Had good seats, we were able to change them at bag drop. Smooth flight and good entertainment and food"
Ưu: "Flight was on time and arrived a bit early. Seat was comfortable."
Khuyết điểm: "Check-in process could be better. I was in the baggage drop off line which was much shorter line yet it took a long time to get to the agent. Need more agents at the counter. Boarding could be more structured and efficient. Boarding by zone was not followed. Food was mediocre."
Ưu: "Well, it got me from Point A to Point B I guess"
Khuyết điểm: "You cannot book seats in advance which is fine but one would expect that if you have 3 seats on one reservation, you would at least be seated together - nope 3 window seats all over the plane. Boarding was delayed for no reason. Bags took (no exaggeration) about 1.5 hours to come. And it is a hot mess with no carts"
Ưu: "Entertainment system , crew was nice ."
Khuyết điểm: "Being late for one and half hour, they started late and did not catch arrival at time , paid $ 30 dollars to have very normal seat food was not that good ."
Khuyết điểm: "We lost an item and while we are in airport waiting for next flight even though we know it would have got recovered by airport staff there is no way of getting it back unless we download a form online , print , fill the form and sign , scan and send it in email to lost and found team. This is unlikely and complex process for anyone while in airport to get access to print, scan etc. we wish this was more simpler process Cabin was too cold and staff deny bluntly to make any adjustment saying some other set of passengers complained that cabin is warm.. I have not seen anyone who could sit around with out blanket on them and we had to get double blankets and wrap ourselves in there"
Ưu: "We were lucky to get the last row where there are just 2 seats."
Khuyết điểm: "Width and depth of seats - very small. I especially noticed the depth - very narrow. As usual bearly room between row in front. The food was very average. I ordered Asian vegetarian and got 3 meals almost identical. For dessert I also got a piece of melon and 2 cubes of pineapple 3 times. The bread roll was stale at best. Unfortunately on the long 13 hr leg we had a male staff member who wasn’t happy in his job and basically grunted at the passengers...He was also clearing the food trays and was very rough with it and I wore a container of somebody else’s custard all over me (luckily I had a blanket wrapped around Mel). He was more annoyed that zig also got the bottom of his trousers and shoes."
Ưu: "Cleanness + Friendly"
Khuyết điểm: "Plane is little far way from terminals compare to Emirates flights"
Ưu: "Seat was good."
Khuyết điểm: "We lost an iPad on the plane and I called and filled a o several times it absolutely no response. Very disappointing."
Ưu: "The new A380 was great"
Khuyết điểm: "It was freezing cold Trays were left in front of passengers for too long Entertainment options were poor"
Ưu: "The crew was very kind to my seatmate who needed help filling out some forms. Though they didn't speak her language they found someone nearby who could help."
Khuyết điểm: "The boarding process was a mess"
Khuyết điểm: "My family was unable to get seats together."
Ưu: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
Khuyết điểm: "There was not enough non veg food onboard and no choices. Everyone was served vegetarian towards the end. They served lunch in the beginning of the flight and then I was literally starving after 5 or 6 hours until a fellow passenger told me they had some snacks at the back. There was no communication on that."
Ưu: "I liked the cooperation of staff and the way they took care of me. Staff Took care of my request immediately and made sure I was comfortable. It was a blessing to travel in Etihad. In future , I will travel in Etihad only. I am planning to travel in June again and will book my ticket in my favorite airline, “ ETIHAD”"
Khuyết điểm: "N. A."
Khuyết điểm: "If anything it would be the terminal 1 lounge at Abu Dhabi airport. It is pretty poor compared to the other lounge."
Ưu: "Upgraded with miles for the long leg Melb to Abu Dhabi. Flat beds tight both length and width for me at 6ft 3inches. I slept fitfully for 7 hours. Food seemed better than my last experience of their business class."
Khuyết điểm: "Seats still narrow and firm. Rather noisy, a 777, appreciated my Bose quiet comforts..."
Ưu: "Crew was nice"
Khuyết điểm: "The behavior of crowd and no leg space"
Ưu: "The staff were so helpful and friendly. Such a lovely bunch"
Ưu: "Excellent flight crew, remarkably comfortable seating—every aspect of the trip was above my expectations"
Khuyết điểm: "Absolutely nothing"
Ưu: "I did not like it"
Khuyết điểm: "Employees unfriendly and rude"
Ưu: "Flight was on time, food was average ."
Khuyết điểm: "Crew was bit rude"
Ưu: "SEating was comfortable"
Khuyết điểm: "Food was bad! Crew was not very informative on asking about food options! Movie options could be better!"
Ưu: "timeliness, in-flight entertainment, food"
Khuyết điểm: "nothing"
Ưu: "Everything was geeat!"
Khuyết điểm: "None."
Ưu: "Cabin crew were cheerful n helpful"
Ưu: "The check-in staff in South Africa were exceptionally pleasant, the food and entertainment were good."
Khuyết điểm: "The seats were very narrow with little leg-room on the JHB to Abu Dhabi leg of the flight - and I'm a short person."
Ưu: "Free movies and polite hostesses and service"
Khuyết điểm: "Free internet"
Ưu: "Nothing special"
Khuyết điểm: "food and service."
Ưu: "Friendly crew."
Khuyết điểm: "The flight had TOo few restrooms. About 4 for 250 people or so. There was at least a 15 minute wait at almost any given time."
Ưu: "Lived up to the usual Etihad high standards. Efficiency, comfort, service and value for money"
Khuyết điểm: "No complaints"
Khuyết điểm: "Food was not good and too salty. And the saltiness made everyone thirsty and we were only offered one small cup of water at a time.Flight attendants were not friendly and didn't want to be bothered."
Khuyết điểm: "There is no politeness of cabin crew and there not having ample stuff as snacks and liquor. They are not desire to serve you as long flight India to PHIONIX"
Ưu: "On time departure and arrival"
Khuyết điểm: "Very clean inside and bathroom , EY could provide training to the hostage"
Ưu: "all things like"
Khuyết điểm: "nothing"
Ưu: "I like their perfect schedule."
Khuyết điểm: "I don't get non veg option. They don't provide blanket at my seat."
Ưu: "Good entertainment options although the screen/controller seem outdated and unresponsive. I would suggest not shutting off the entertainment while on the ground or too early (shut off an hour before landing)"
Khuyết điểm: "My biggest complaint would be that we waited on the plane for over an hour and a half in Mumbai for late passengers. This caused a ripple effect which made us miss our arrival spot and have to wait an additional 30 min on the plane once we landed. You should never make 400+ people sit on an airplane for 2 additional hours (for a 3 hour flight) because a few passengers did not plan well and were late. That logic was insane to me and incredibly frustrating. That is my only complaint that would actually make me think twice about flying Etihad again. The crew seemed annoyed anytime I'd ask for water. A more western food option would be nice rather than just 3 options of rice and curries. Also the food timing did not line up well (eating fish at 9am)."
Ưu: "Food is good."
Khuyết điểm: "For US flights checking at the US immigration is very unorganized by AUG crew. No good communication for long overlay passengers."
Khuyết điểm: "Flight attendant could have cared less about being there. lol"
Ưu: "The cockpit crew was efficient in announcing the highlights of the flight.The landing and take off was smooth and flawless.The aircraft, an airbus 321 was clean."
Khuyết điểm: "The service from Abudhabi to Cochin was worse than the so called cattle class.One simple instance, the food menu which was trumpeted and given to each passenger in the economy class, had three main entrees,viz Fish/chicken/vegetarian. When the food trolley came to my seat in the mid section of the plane, the hostess with almost a desperate look told me that only the vegetarian dish was available.I told her that I definetly need the fish or chicken dish.She scrounged around and ultimately gave me the fish choice whereas all the rest around me had to do with the vegetarian fare.Why this stupidity of a grandiose menu card?...The menu list states a list of liquor available in flight in the economy class.The hostess was serving the same only to those who specifically asked for it and that too as if she has to pay for the same.What a shame on the airline.You folks can do much better than this, in the so called cattle class.Sitting in a preassurised tube for more than 21 hours to reach ones destination is agony by itself, but then getting into your flight after seeing the goodies offered are only in paper, is a sad disappointment."
Ưu: "The trip was late and the transite one left and they refused to componsate me neither by ticket nor money .. It was ahorrible trip i lost 4000 dollars for hotels and other ticket which is toooooo much"
Khuyết điểm: "I buy two ticket to Sri Lanka . But medical retion my son 9 y old did not go but I e mail to them abut doctor tel but still my my son Cancel ticket not yet refund I don't know why"