Ưu: "Amazing crew, seats were super confortable. Overall top experience !"
Khuyết điểm: "Nothing"
Ưu: "The crew was v good"
Khuyết điểm: "The seats and boarding staff"
Ưu: "Amazing service. Incredible comfort."
Khuyết điểm: "Nothing"
Ưu: "Attentive and friendly crew, leg room"
Khuyết điểm: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Ưu: "All great experience!!!"
Ưu: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Khuyết điểm: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Khuyết điểm: "It was outstanding service !!!"
Ưu: "Crew . Food . Service was great ."
Khuyết điểm: "Every things was good ."
Ưu: "Attentive and efficient"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Excellent service !!!"
Ưu: "Quality aircrafts and entertainment."
Khuyết điểm: "Service and helpfulness of attendants."
Ưu: "Everything was GREAT!"
Ưu: "Seat was very comfortable and the flight was on time."
Khuyết điểm: "The flight is too long"
Khuyết điểm: "Food"
Khuyết điểm: "Many of the entertainment systems were broken."
Khuyết điểm: "Food and seat comfort could be better"
Ưu: "The airline was helpful even though the flight was delayed"
Ưu: "Crew was really amazing."
Khuyết điểm: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Ưu: "Great crew and front desk"
Khuyết điểm: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Khuyết điểm: "TOOO long."
Ưu: "Too tired after almost 24 hours traveling. No complaints."
Ưu: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Khuyết điểm: "not so much."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Boarding was smooth; Plane was clean; Flight departed on time;"
Khuyết điểm: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "Qatar airways should allocate separate seating for families. The crowd was generally composed of labour from Qatar and other middle eastern countries making the flight an unpleasant experience. It felt like going to a factory shift at 4 in the morning."
Khuyết điểm: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Ưu: "Stellar crew -- super friendly, served water/juices constantly, polite, attentive. To be commended Great choice of movies and entertainment but no wifi???"
Khuyết điểm: "This was an older 777 -- no wifi -- pretty surprising on such a key flight at DOH-JFK! This is not the airline's fault but I had a crazy lady next to me who was very disoriented, who could not speak English and needed assistance. No one would deal with her! She had a little pouch with her name on it -- like a UM -- so someone knew something was not right when they put her on the flight. I bought drinks inside the terminal for this 14 hour flight but they were all confiscated at the additional security at the gate!! WTF"
Khuyết điểm: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "Everything was excellent no complaints rated 10"
Khuyết điểm: "I really enjoyed myself the flight and all I would recommend my friends to fly anytime rated 10"
Ưu: "Again, the crew were top notch"
Khuyết điểm: "Comfort and available entertainment were so-so"
Ưu: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Khuyết điểm: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "The crew was always present. The food was good too."
Khuyết điểm: "Too many crying children, but that has nothing to do with you guys. And the movie selection could have been more and better. The bathrooms should be frequently checked and cleaned."
Ưu: "Qatar has an amazing service. The staff is impecable, the food is great, they take care of each detail. Business class is superb. They make the bed, give you a complimentary pitada and moisture lotion. Can't be better than that."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Crews and quality of food was great"
Khuyết điểm: "Seating"
Ưu: "Crew had amazing customer service with a badly serviced plane"
Khuyết điểm: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."
Ưu: "Everything was great except Food and service comfort of the plane Cleanliness was superior"
Khuyết điểm: "One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job."
Ưu: "SPECIALLY THE CREW SERVICE EXCELLENT"
Ưu: "The boarding process was simple, food was ok."
Khuyết điểm: "What a terrible flight. There was absolutely no leg room. I'm 180cm but I imagine Qatar airlines have taller passengers. I understand they are trying to squeeze as much money out of their flights as possible but it was to the point of such severe discomfort that my right knee still hurts half a week later. The reason that it hurts so much is that there was a post through the right half of the leg room under my seat, which was already super limited to begin with. DO NOT GET A WINDOW SEAT, WHATEVER YOU DO. It was a 7 hour flight and I was SO MUCH PAIN. Horrific. The flight staff was rude. I will never fly Qatar again under ANY circumstances. I would rather travel months by boat, or even walk for years on end then go through that 7 hour experience. Qatar's cheapness lost them a customer!"
Khuyết điểm: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Baggage charge is nothing short of obscene, especially w/ lack of service provided
Not enough food - Very bad for a long haul. The crew put 10 sandwiches on a plate for people to grab between “meals” they went in 5 seconds. people were scrambling to be able to grab one. This happened twice (20 in total for maybe 150 passengers). People were starving! Seats are way to small even for me 5 foot 7 and 140 pounds. Entertainment was good. If you ask people to pay to check in your luggage then we travel with smaller luggage we can carry in the plane but then DON’T ask us to check them in for free. It’s ridiculous! it was on time which make it a good flight, if it wasn’t, it would have been a very bad flight.
Ưu: "More or less on time"
Khuyết điểm: "Outdated aircraft. Flight took longer than usual."
Khuyết điểm: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Ưu: "Wonderful on board service from the crew"
Ưu: "Great smooth flight, crew were friendly and many movies and shoes to choose from."
Khuyết điểm: "Seats are tight and not much leg room for the unfortunate ones who fly Economy class. Food was ok."
Khuyết điểm: "We were packed like sardines! My flight made me want to retire from traveling!"
Khuyết điểm: "Screens need update, mis functions on equipment"
Khuyết điểm: "Arrive on time Zurich"
Ưu: "Good service"
Khuyết điểm: "Valencia is probably the least user friendly airport. Security personnel there are unbearable. Boarding took unnecessarily long. Luggage took close to 30 min in Zurich"
Ưu: "Seats were comfortable and the crew was great"
Ưu: "The crew was great! The entertainment was pretty good too."
Khuyết điểm: "The cabin was WAY too warm."
Ưu: "Cabin crew were efficient"
Khuyết điểm: "Open check in counters on time as scheduled. They were half hour late at least"
Ưu: "Crew was kind and gracious."
Khuyết điểm: "Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster."
Ưu: "The crew was professional and helpful. The flight attendant was especially kind to the children giving them activities and toys to play with. The seats were spacious and comfortable. The food was good."
Khuyết điểm: "It’s a small thing, but it’d be nice to have more variety of movies to choose from."
Khuyết điểm: "Swiss does not know how to handle their own problems and hurt passengers in the process."
Ưu: "The service and THE FOOD WERE GOOD !"
Ưu: "Spacious Aircraft, nice business class, friendly crew, punctual flight"
Ưu: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Khuyết điểm: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."
Ưu: "Nice self boarding"
Khuyết điểm: "No big screen to communicate priority to boarding since I am deaf."
Ưu: "Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated."
Khuyết điểm: "Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space)."
Ưu: "Never made connection so now 1 day late."
Ưu: "They magically appeared with water when I got thirsty and were all great. Veg entree from Hiltl good but a little surprising. Baked apple slices on top of mac & cheese? Sure, why not.? And 2 chocolate bars this flight!"
Khuyết điểm: "Again could not check in online., or at self-serve kiosk at airport. General complaint to all airlines: You can do better with boarding efficiency."
Ưu: "Not very much to like. No effort to enhance customer service, accommodate customer needs. I fly a lot of regional and international airlines, was truly underwhelmed."
Khuyết điểm: "I landed at Zurich airport at 6am with an 11 hour wait and tried to get onto an earlier us bound flight. The ground crew were awful and rude!. The dint make any effort to smile, look at me in the face or ask how I was doing!. Instead she took one look at my ticket and said “ sorry you bought through an agent, I can’t help you”. When I tried to ask if in future it is advisable to book through Swiss airlines directly, the customer service agent looked at me and said “ that’s your problem”- then she turned to her friend and kept talking! Honestly! . The airport terminal E is grey, drab and boring. No TV and only 2 hour of WiFi. I was told I had to pay to use one of their lounges just to get a recliner chair to lay my head for 11 hours. I felt like I was in a holding cell- and the flight was delayed by an hour, had a gate change that they dint tell us till less than 1hour- boy was I glad to leave Zurich!. If that is Swiss hospitality, they have a long way to go. Save your money and use another airline. You will be much happier- trust me."
Ưu: "Excellent crew, shiny disposition"
Khuyết điểm: "Entertainment: not many new movies worth watching. Not enough TV programs offered."
Ưu: "Amount of times drinks, water, was served."
Khuyết điểm: "The person in front of me reclined seat the whole trip. Very, very uncomfortable for me."
Ưu: "Swiss Air the best!!!!"
Ưu: "Smooth flight"
Khuyết điểm: "Ordered kosher and did not get it"
Ưu: "Service was very good."
Khuyết điểm: "Three and a half hours delay due to technical difficulties. Food was only a small cheese sandwich and a bottle of water. Could have given us a little more food. Seat on flight did not recline. Extreme turbulence for half an hour, very scary, thought we would never make it! All in all, a bad experience."
Ưu: "smooth flight, comfy seats"
Ưu: "Food and entertainment"
Khuyết điểm: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."
Ưu: "The crew was pleasant."
Khuyết điểm: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Khuyết điểm: "The most uncomfortable flight I've ever experienced. The seats were too small. It was torture for a 12 hour flight. Need more space and padding in the seats."
Ưu: "the entertainment system was perfect, there were lots of movies and shows to entertain you, including newly release films. there were games and music also availble. the seating was comfortable we had blankets and pillows. The beverage service great and the food was good to. although there could have been better options in terms of the dessert ( ice cream taht was provided)"
Khuyết điểm: "the boarding was poor, we waited in line to board and they did not announce to us that we need to have our ticket stamped before we got to the door, as a result we were sent out of line once the ticket was stamped we had to rejoin the line from the back. When i got through they then said something was wrong with my ticket in which they took it and I was pulled out of the line. they should try to the ticket check and the boarding line at the same time"
Khuyết điểm: "Once again, I paid extra to select my seats and once again they did not honor that. I paid extra for an aisle and a window seat and we were put in that horrid middle seat area. The video/television screens in our row were broken the entire flight. The attendants kept telling us they would be fixed soon and they never were. There was one attendant who was nice and the rest were rude and unhelpful. We arrived in Boston 2 1/2 hours late. Terrible experience."
Khuyết điểm: "Na"
Ưu: "Service, food was excellent. They went above and beyond."
Khuyết điểm: "Hard to say.. Comfort of economy section."
Ưu: "Excellent Amount & Quality of Asian Vegetarian Food"
Khuyết điểm: "Due to a glitch in the webstei, I was unable to check in online, and therefore did not get a window seat for an 11 hour flight - very frutrating and uncomfortable!"
Khuyết điểm: "Through no fault of the airline, there was a strong thunderstorm that delayed our flight. Little information was provided about the situation. It was obvious that we could not fly in the storm, but we were not informed about the likely departure time. The reason I gave a poor ranking is that my suitcase/pack must have been left out in the downpour on the top of the pile so all of my clothes were extremely wet when I reached Boston. The bag itself was wet so it was not a case of something leaking in the bag. I have had to wash all of the clothes and iron them."
Ưu: "The entertainment consoles are great, plane is modern and clean, staff on board are very considerate and helpful. Flight left and landed on time and our luggage arrived intact. Everything that we paid for we got."
Khuyết điểm: "The space between the seats is very small, and the seats recline very far, I found myself a bit too tall to fit in them comfortably, as even reclined my neighbors seat was nearly pressed against my nose. My much shorter girlfriend did not have this problem, and slept through the whole flight. SWISS only has one or two check in agents at LAX, and the wait was about 3hr to process the 300-odd passengers on our 777. I know they're only running a flight or two a day from LA, but I am sure there's a speedier and more efficient way to check us all in."
Khuyết điểm: "The most racist and unfriendly and uncivilized people ever."
Ưu: "The service was very good."
Khuyết điểm: "The seats were very UNconfortable. The entertainment system was limited."
Ưu: "Good people."
Khuyết điểm: "Bad food."
Khuyết điểm: "No room and very hard to get t your seat"
Ưu: "Great crew, and on time, of course: there Swiss!"
Khuyết điểm: "Tech old and seats uncomfortable and plane loud."
Ưu: "Seats very confortabile"
Ưu: "Very friendly staff. Boarding is efficient. Plenty of snacks. Seats had good amount of legroom and I was not squirming the entire time in my seat to be comfortable like on some other airlines."
Khuyết điểm: "In flight video system did not play in both seats for myself and spouse, so we had to move seats to find working movies. Entertainment controls need to be cleaned more often."
Worst Airline in Customer Service and no respect for passengers traveling even in Business Class. Lost Baggage and missed connection with no help from agents
The particular set up in Business Class is not comfortable. The seats (Pods) are too narrow and it is difficult to sleep.
Was misdirected twice, also as a side note, RBC Avion rewards visa has the worst customer service when you need them. Switching cards as soon as I use all my points
Ưu: "Flights out of Kabul are generally filled with less-experienced travelers, so Turkish Airlines did the best they could with a planeful of new flyers. Entertainment system had some pretty good choices."
Khuyết điểm: "There's a coronavirus outbreak going on. Just slow down, everyone. Take it easy. Slow down boarding. Slow down disembarking. Enable social distancing. Just slow down. We were packed into economy class, touched by every person walking past, bumped by every bag over every shoulder. Just take it easy. Let passengers try, even a little, to maintain a little social distance in economy class."
Ưu: "i like the food and movie choices."
Khuyết điểm: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Khuyết điểm: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."
Khuyết điểm: "Food and service"
Khuyết điểm: "I like everything. I know most countries dont like turks. But turkish are best nationality. With big hearts."
Khuyết điểm: "Connecting flight From plane to the gates"
Ưu: "Staff was good"
Khuyết điểm: "6 hrs delays"
Ưu: "I had empty seats next to me"
Khuyết điểm: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."
Ưu: "Plane clean, newish. Went up, took us there, landed."
Khuyết điểm: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
Ưu: "Good food, entertainment options, comfortable seat"
Khuyết điểm: "Chaotic boarding process in Tashkent"
Khuyết điểm: "Boarding process chaotic due to conflicting flow of movement in the aisle. People don't like to step aside to let others pass. Additionally some of carry on luggage was oversized and should have been checked into the cargo hold. When flight landed in Nouakchott an announcement should have been made so that the Dakar passengers allowed the NKC ones to deplane, AND the NKC passengers should have been advised to have their boarding passes out for inspection. This caused a backlog in the jetbridge. AND no announcement regarding local time."
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Khuyết điểm: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Ưu: "The staff is very nice and good service and very helpful"
Khuyết điểm: "The Delay and the rough landing"
Ưu: "The seats have ex space"
Khuyết điểm: "Counter check in had me take some close off my bags for over weight even I’m allowed to carry two Luggage and. I had one only"
Ưu: "First Airline to harass me about the weight on my bag -- small carry on -- had to check kill me on time. The seats have no legroom -- my back is killing me. The internet could not take my money -- so I could not get'out crucial emails -- it seems like the service was more interested in collecting my email addresses and password -- instead to simply directing me to the payment method -- waste of time."
Khuyết điểm: "Just about everything"
Ưu: "There was ample leg room in economy. The food was good. Plenty to eat. Good selection of entertainment. Boarding was relatively good."
Khuyết điểm: "I did not like the fact that my U.S. bound plane had to be boarded from the tarmac. I’m assuming it had something to with u.s. security issues with carriers from predominantly Muslim countries. The crew need to check passengers that want to place their feet anywhere except the floor or footrest. I see exactly how fights happen in the planes. It is not ok to place ones feet on someone else’s armrest."
Ưu: "Crew and entertainment were above average."
Khuyết điểm: "The loading process was very long and delayed the flight. It was also very warm on the flight...uncomfortably so."
Ưu: "Good service"
Khuyết điểm: "Departure delay"
Ưu: "Very nice. Food was decent, the airline attendants pleasant. Overall, I would fly with them again."
Ưu: "Boarding started 40 minutes later than stated on my boarding pass. Had to take a bus to the airplane and the ride was not exactly short - I'm pretty sure the plane was parked at the very other end of the airport. When we finally took off it was exactly an hour later than scheduled. That's the first time I've had a delay longer than the actual flight."
Ưu: "Service and food is good, crew is helpful"
Khuyết điểm: "Seats would have been sufficient for a one hour flight but not for 13 hrs. I am 5.11. not enough leg room and not wide enough."
Ưu: "Everything, Good service, timely and on pojnt"
Khuyết điểm: "There was a slight delay on landing"
Khuyết điểm: "Line for Lugage Check'in was the same regardless of online checking, which make me to think why bother to check online."
Khuyết điểm: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
Ưu: "the plane was nice"
Khuyết điểm: "the timing was so bad"
Ưu: "the staff was so polite and helpful thank you"
Khuyết điểm: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
Ưu: "Great service, polite."
Khuyết điểm: "A bit slow serving food."
Ưu: "The food was great!"
Khuyết điểm: "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."
Khuyết điểm: "Sits are uncomfortable and very tight compare to other delta for example also the food quality is poor, the quality and ingredients are cheap."
Khuyết điểm: "I'm not home yet. The flight was cancelled but the airline never informed us so we spent $50 going to the airport only to be told when we got there that the flight was cancelled. We are still waiting to get home and they've told us 3 days until we can get out. We understand that weather is an issue but the airline has been completely unwilling to communicate, refusing to speak in person at local sales office, not answering phone calls, etc. Hoping they make this right because this has been. A horrible experience"
Khuyết điểm: "The flight was cancelled due to weather conditions, that's fine! I never found out till I had to contact the airlines and verify of this piece of information after I heard it from news. Kayak never notified me, nor offered any alternatives!! Poor service!"
Khuyết điểm: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
Khuyết điểm: "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."
Ưu: "I liked the movie choices"
Khuyết điểm: "The second pasta dish with red sauce gave me food poisoning. I threw up on the plane, at the airport, 9' the way home, and when I was at home. I had to miss work the next day due to your food. Also, there was not enough trash collection service"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Food and entertainment are great"
Khuyết điểm: "The airplane is not as good as you would expect from the best airline in europe"
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
Khuyết điểm: "The screen of the entertainment programme is too busy to find things"
Ưu: "On time"
Khuyết điểm: "Had to wait 1 week for the money to be unblocked which affected my vacation"
Ưu: "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."
Ưu: "very good food!! and excellent choice of movies"
Excellent services! We enjoyed our trip. Till next time. Thank you.
the pre-boarding area in Manila to Vancouver is terrible. Not enough space. I was flying business and the seating that was reserved for this was not monitored therefore no seats available. Upon boarding for business the area was packed with passengers and no separate line for frequent flyers to board therefore we were stuck behind stanchions permitting us to board. We had to crawl or climb over the stanchions in order to board.... WHAT A MESS!! This criticism is not because I was flying as a frequent flyer as there is not this MESS when flying from Vancouver to Manila. Improvements must be made as this sets the impression for the rest of the journey.
This trip was canceled by the airline and we have never been repaid or rescheduled despite many inquiries.
Ưu: "The type of plane 330"
Khuyết điểm: "Its not cold inside."
Ưu: "The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off."
Ưu: "On the Honolulu to Manila flight the crew were attentive and pleasant. I was comfortable and had TV to pass some of the hours on board. On the Manila to Singapore, there was no TV and the crew were less pleasant."
Khuyết điểm: "The young crew on the Manila to Singapore flight could have seen the journey as more of an opportunity to actually do their job rather than a chance to sit at the back chatting. When I approached one for a hot water bottle as it was freezing, she screwed up her face at my request and turned and spoke to her colleague in a language I couldn't understand making me feel uncomfortable. One of the worst things though was the food. Throughout the whole flight from Oahu to Singapore, there were no vegetarian options (even the mid flight sandwich had ham and cheese). Further, you were served a hot meal almost within an hour of being in the air, then had to wait about six hours for the snack and then another hot meal was served within three hours of that at a very rushed pace making the experience very unenjoyable. This happened on the way to oahu also so it is something that they practice regularly. Terminal 2 at Manila is also terrible if you have a long layover!"
Ưu: "The crew most of all!"
Khuyết điểm: "Transfer process from Terminal 1 to Terminal 2 in MNL."
Khuyết điểm: "Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest. Cup holders don’t work properly and my drinks tilt and spill. Bathrooms are dirty. Not baby friendly. Food is poor quality. I didn’t get a drink during my meal. I had to flag a flight attendant down to get juice."
Ưu: "Crew hospitality was/were noticeable"
Khuyết điểm: "On time food service If possible — provide 3 choices for food — Vegi. Meat (poultry), Fish Provide at least adequate/standard seating spaces (in comparable to other international airlines ) While booking, passenger must know (clearly) price differences (among same class) -& its benefits"
Khuyết điểm: "food, comfort"
Ưu: "More organized boarding via buses"
Khuyết điểm: "flight was delayed by 1hr 13mins."
Ưu: "The plane and crew were excellent."
Khuyết điểm: "The food was very bad, not taste. Departure was over one hour late."
Ưu: "Crew was friendly."
Khuyết điểm: "Boarding could have been more efficient."
Ưu: "Friendly crew."
Khuyết điểm: "Airport security was complicated. Had to go through security checks 3 times. Once at the gate (early) had to leave the area and go through security to sit at the gate again."
Ưu: "comfort is alright"
Khuyết điểm: "no entertainment not even music"
Ưu: "not much."
Khuyết điểm: "lousy entertainment system, old plane, food mediocre, kept the plane freezing cold, check in process a gong show."
Ưu: "Well organize & very courteous.."
Khuyết điểm: "So far no complaint"
Ưu: "PAL service is great. always hospitable."
Khuyết điểm: "Food was mediocre. and a lot of the times they ran out options."
Ưu: "Food was mostly very nice."
Khuyết điểm: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
Ưu: "Flights to Manila and Denpasar were fine."
Khuyết điểm: "During the long 15hour layover to Bali, lunch and dinner vouchers were provided as long as you stay in the terminal. However, if you decide to leave the terminal, you had to relinquish the vouchers. No access was given to use the Mabuhay lounge and there’s not much options for rest or entertainment at Terminal 2."
Khuyết điểm: "waiting 2 hours for the plane to park"
Ưu: "We were finally on time for a change"
Ưu: "Why there’s an extra charge if you seat in row 53 below. They put me to row 71."
Khuyết điểm: "Flight delays several hours. Its a very terrible flight. No apology from airlines company too."
Ưu: "I was seated in row 38 and our flight attendant was very attentive, helpful and always smiling. I think she was the the best flight attendant that I had for a long time, she’s always ready to help to needy passengers and always has a smile on her face."
Ưu: "The airline is great! The airport is horrible, not enough toliets, no place to sit down to eat. Standup tables is all! Too small for for passing travelers, not enough place to sit!"
Ưu: "the flight it self was good"
Khuyết điểm: "the flight was delayed for more then an hour"
Ưu: "Cabin temperature was good. Staff were excellent!"
Khuyết điểm: "Landing was rough. Flight delayed for 20mins!"
Ưu: "Well I found out they are not accommodating or flexible and denied my request to upgrade to business class at additional charge"
Khuyết điểm: "Not much to like there"
Ưu: "Service from the crew was excellent"
Khuyết điểm: "I’m over 6 feet tall and the seating was cramped for someone my size. Full service international flights should have in flight entertainment systems."
Ưu: "Air hostesses very helpful and polite"
Khuyết điểm: "No entertainment"
Ưu: "Everything was on time and quick all"
Khuyết điểm: "All went well"
Ưu: "Restrooms were cleaned every now and then.We had enough food and snacks. I like the warm face cloths to freshen up."
Khuyết điểm: "There was free WiFi for 30 minutes but weak. The one that works bette, you have to pay."
Ưu: "Nice crew. Delicious food"
Ưu: "Up to date and WORKING entertainment system. Ample charging options. Business class seat operation a little cumbersome and complex, but fully reclining"
Khuyết điểm: "Came down with flu right after flying, again! Most likely sources are passaenger poor hygiene, poor cleaning practice between flight and poor air recirculation with inadequate filtration...hope to fix those things one day"
Ưu: "Absolutely Nothing."
Khuyết điểm: "They choose to serve beef curry on a flight from a Indian minority country. Surprise, 20 of us were stuck with it because that is all that was left... All that is left is beef, is that ok? Like we have a choice. Late as always too."
Ưu: "I was really amazed with all the staff working for the airline. They were all very nice and helped so much with my handicapped mother before, during, and after our flight. It was already a long flight and very difficult so the staff definitely helped tremendously. The staff were very accommodating all throughout the flight. Very impressive customer service."
Khuyết điểm: "We didn't have much leg room for the long 14 hour flight. And the paper towels in the bathroom were a bit thin so it was hard to dry your hands after washing."
Ưu: "Flight was on time..staff was courteous"
Khuyết điểm: "Good was ok"
Khuyết điểm: "flight canceled"
Ưu: "The flight was late. Then, after we boarded d at around 1AM, we were advised that the runways were due to close at 1:30 AM and negotiations were underway to extend runway operations so we could take off. We waited on the plane only to later learn that the flight was cancelled and we had to deplane! After more waiting at the gate in the terminal we were to hotels. We went to bed at around 4:45 AM, only to get a wake up call at 7 AM whilst we were not leaving the hotel until 11:00 AM for a 1:30 PM departure! Horrible! We ended up leaving even later, at around 2:30 PM. Throughout, communication from the company was abysmal. Never again Philippine Airlines for me !"
Khuyết điểm: "See above."
Khuyết điểm: "stopover twice from manila, so it is a 3-stop flight. terrible food. lousy airport, super high charge on changing dates. terrible experience with this philippines airlines."
Ưu: "Smooth trip"
Khuyết điểm: "Narrow seat and no leg room"
Khuyết điểm: "need better control in boarding...passengers that were called to board at the very beginning couldn't get to the front of the line because everybody is already in line. Need to advise passengers that boarding is based on seating assignments and enforce it."
Ưu: "I like that the plane was not very full and I had no seatmate beside me. The staff were attentive to the needs of the passengers."
Khuyết điểm: "There was nothing I didn't like."
Ưu: "Not so crowded!"
Khuyết điểm: "Not reclining seat."
Ưu: "Crew, food n legroom"
Very cramped. Entertainment poor. How about some old classic films
Business with Malaysia was an absolute pleasure.
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Khuyết điểm: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
Ưu: "we had extra legroom travelling with an infant"
Khuyết điểm: "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
Ưu: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Khuyết điểm: "They have 2 food options and they're just ok. There wasn't very many drink options either."
Khuyết điểm: "I am more than pleased with the service I received, keep up the work Kind regards Shane"
Khuyết điểm: "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
Ưu: "Entertainment was good."
Khuyết điểm: "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"
Khuyết điểm: "Frustrated"
Ưu: "The timeliness of the boarding and flight takeoff"
Khuyết điểm: "The landing. Seemed a little rough"
Ưu: "Boarding was organized"
Khuyết điểm: "Vegetarian food wasn’t great"
Ưu: "The flight was on time."
Khuyết điểm: "Bathrooms could be cleaner."
Khuyết điểm: "It will be nice if there’s choice for vegetarian meal"
Khuyết điểm: "Flight delay announcement could have been made much earlier"
Ưu: "The crew are friendly and reliable."
Khuyết điểm: "The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals."
Ưu: "The airline better than the budget ariline"
Khuyết điểm: "The agency that booked through not so cooperative and complicated"
Ưu: "excellent staff"
Khuyết điểm: "ship needed cleaning"
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
Ưu: "Everything was smooth. MAS staff attitude has changed to the better tremendously. Friendly staff, orderly boarding, pilot announcements were clear with good command of English."
Khuyết điểm: "BKK to KL flight food needs some improvement. Presentation and taste. I had the fried fish with rice. But it was really tasteless."
Ưu: "Friendly staff, smooth ride, easy boarding"
Ưu: "Attendants were kind."
Khuyết điểm: "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
Khuyết điểm: "Temperature was very low."
Khuyết điểm: "Concentrated orange juice? Seriously? Dated flight, seats, interior."
Khuyết điểm: "Food was lousy"
Ưu: "Friendly & attentive crew"
Khuyết điểm: "Departure delay (10 minutes)"
Ưu: "Most of it, especially having a meal on such a short flight."
Khuyết điểm: "Could do with more legroom, tall people exist"
Ưu: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Ưu: "Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok."
Khuyết điểm: "Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things"
Ưu: "Everything flowed smoothly."
Khuyết điểm: "It would have been nice to have inflight entertainment within our seatbacks."
Ưu: "The plane was nice and new. Very smooth flight."
Khuyết điểm: "Toilets could have been cleaned more frequently."
Khuyết điểm: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Ưu: "Flight was on time - to the detriment of my late connecting MAS flight from DAR"
Khuyết điểm: "Food was okay but entertainment was non existent"
Ưu: "Movie story"
Khuyết điểm: "Foods"
Ưu: "The staff were helpful, well trained, and friendly."
Khuyết điểm: "The on-line check in (which their email says is mandatory for economy class--it's not) was buggy. I had to try three times before I was successful."
Ưu: "This was a comfortable flight with nice staff and great food and entertainment choices"
Khuyết điểm: "No 12 1/2 hour flight can be ideal but this was good deal."
Khuyết điểm: "The quality of the in-flight meal (noodles and fish) very poor!"
Ưu: "Boarding was easy with less passengers."
Khuyết điểm: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."
Ưu: "Fodo was great."
Khuyết điểm: "No entertainment system"
Ưu: "Newer B737-800 aircraft Improved entertainment system Drinks"
Khuyết điểm: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Ưu: "Good food for airplane although I was in the back of the plane and they ran out of what I preferred to have. Lots of free drink options."
Khuyết điểm: "Small seating area, hard to sleep on a 13 hour flight"
Ưu: "They left on time"
Khuyết điểm: "Website is a debacle, asked to preorder meals for business but can't, can't check in on line, business menu was limited, what was on the menu wasn't offered. Seats are uncomfortable, short & narrow. In general for the amount of money paid for business, it's the worst yet"
Ưu: "On time departure system works"
Ưu: "Much better than Air Asia of course."
Khuyết điểm: "I dont know about the weather condition but I did feel a rough landing. I do feel the standard of the cabin crew deteriorating. Unlike few years back."
Ưu: "Flight to KUL from BKK was a fairly new 737 and had a new entertainment system. It was clean and looked well maintained. Nice ride."
Khuyết điểm: "Return to BKK from KUL was on a 737-800 that looked like it was ready for the scrap heap. Very dirty even on the outside of the plane. The backs of the seats were torn and spots from drinks and dirty hands on the backs of the head rest. All the magazines were WELL worn and one had gum between the pages. The table top had part of a meal left on it."
Ưu: "I love flying with MAS"
Khuyết điểm: "I don't like Tax Refund Customs Verification"
Ưu: "Nothing in particular."
Khuyết điểm: "Nothing in particular."
Ưu: "All thing"
Khuyết điểm: "nothing"
Ưu: "Line took 1 and a half hours to get through. Never again and I plane on going to Bali alot in the next 40 years."
Khuyết điểm: "Nothing staff was rude"