Awesome! Excellent customer service. I would recommend Qatar Airways over other airlines :)
The flights were delayed, food was below average. The aircrafts were really old and poor the flight to India specially from Doha to New Delhi was horrible. The screens were not functional, had poor space and no air conditioning. I expected better service, will not fly qatar again. I will NOT recommended qatar airways to anyone.
Ưu: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."
Ưu: "Amazing trip Qatar airline is great"
Ưu: "attentive crew. comfortable seating. good food options"
Ưu: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Khuyết điểm: "Seats were a little close, especially for a long flight, with meals."
Ưu: "They help get passengers to seat and with their luggage"
Khuyết điểm: "They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!"
Ưu: "Qatar is the BEST First Class airline in the world."
Khuyết điểm: "Everything was amazing!"
Ưu: "Food and leg room"
Khuyết điểm: "All was fine"
Khuyết điểm: "Internet connection from Doha wasn't there,"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "The aircraft delayed taking off from Doha to Dallas"
Ưu: "Crew was amazing and aircraft was clean and seats comfortable!"
Khuyết điểm: "I would like to have more air fresheners during the flight as there are some people who eat special food and it smells so bad in aircraft"
Khuyết điểm: "Delays twice which cost me lots of stress and taxi $"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Food was good and so was the crew, entertainment was better than expected."
Khuyết điểm: "Obviously the seat could have been roomier but still good."
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Khuyết điểm: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "Cramped and full flight with no entertainment. Stewardesses were also talkin too much among themselves."
Ưu: "Good movie selection, very friendly crew"
Ưu: "all are nice"
Khuyết điểm: "nothing but avoid bread"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "I was flying first time via Qatar and I am very impressed how excellent was everything."
Ưu: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Food, entertainment options, comfortable seats, warm blankets"
Ưu: "the attention in general for me was excellent."
Khuyết điểm: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Khuyết điểm: "Entertainment and food timings are odd."
Ưu: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Ưu: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Khuyết điểm: "Movie selection could have been better."
Ưu: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."
Ưu: "Staff were professional, food was good and seats were comfortable."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Food and crew"
Khuyết điểm: "Lost baggage no one knows anything."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Khuyết điểm: "Nothing wrong every thing is good"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Was not a pleasant flight"
Khuyết điểm: "Basic onboard entertainment, even on business!Staff Could be more genuine!They handled the cabin baggage Like potato not helpful."
Khuyết điểm: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."
Ưu: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Check in and boarding was very long with unnecessary delays; entertainment options had no English movies; snack was only a tomato and cheese sandwich
The Turkey-dc leg was awesome. The Bangladesh-Turkey service could have been better. Smaller things. In the pack given, noticed there was no k95 mask. The US leg had it. The crew in the Bangladesh flight were also not the friendliest.
Ưu: "The aircraft is a marvel."
Khuyết điểm: "The food is a bummer. No coffee, no tea, no beverages. What's the point? How eating a stew is different from eating a small sandwich? What's the reason? Nobody care to explain..."
Ưu: "The flight and crew were excellent. Turkish Airlines business is always good."
Khuyết điểm: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."
Ưu: "Everything. They were polite fast and never condescending to passengers."
Khuyết điểm: "I could of wish they would have been a little more stern with some passengers."
Ưu: "Yes.The crew was amazing"
Khuyết điểm: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Khuyết điểm: "Personal and service were grea!"
Khuyết điểm: "A little late"
Khuyết điểm: "Checking in on line was not available which invited a standby seat for an overbooked flight that was purchased 5 months ago. Probably Will not use or recommend Turkish airlines in the future."
Khuyết điểm: "The Attention is not as good as it was 4 years ago, the food terrible. And last but not least many luggage didn’t arrived."
Khuyết điểm: "Airport dirty Airport AC was hot seems they want to save money Seats uncomfortable Too many kids crying"
Ưu: "Noise cancelling headphones make the long flight a lot more bearable and relaxing. I like HOW they build the menu even though i have allergiee ane cannot eat everything. Crew all had good attitudes which is nice."
Khuyết điểm: "Late to board, slight cluster due to that. Being on time with connecting flights is apparently too ambitious."
Ưu: "The staff were very welcoming and the seats were very comfortable"
Khuyết điểm: "Flight was a little delayed"
Khuyết điểm: "AIR CONDITIONING WAS NOT SUFFICIENT TO COOL THE CABIN ."
Ưu: "The flight crew was friendly and kind."
Khuyết điểm: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Ưu: "Great service and brand new plane!"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Staff was very helpful and kind. Very delicious food."
Ưu: "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
Ưu: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
Ưu: "Excellent service. Food and other amenities were excellent"
Khuyết điểm: "Nothing"
Ưu: "Organized and well prepared. No attitude from the flight attendants. Everything went smooth as it should be. We left a bit late and we got on time. Pilots exelled."
Ưu: "The staff!"
Khuyết điểm: "The turbulence lol"
Ưu: "Great entertainment systems"
Khuyết điểm: "Leg room was especially tight."
Ưu: "Crew was extremely pleasant and accommodating. The flight was very comfortable. Everything was done in a timely manner."
Khuyết điểm: "As a business class passenger I wish our boarding process could have been better and perhaps separated from coach."
Khuyết điểm: "1. Seat could have been more comfortable - didn't seem to maintain recline. NOT a problem on my outbound flight. 2. We departed 50 min late. 3. Length of flight 11 + 2 hours to make many connections to Europe."
Ưu: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Khuyết điểm: "There wasn't nothing that I didn't like . I love me some Turkish airline."
Khuyết điểm: "poor to non existence service in economy class. all crew up front with zero crew In back."
Ưu: "Great entertainment, headphones, booze and food"
Ưu: "Although flight left a little late, it arrived ahead of schedule. Planes have been upgraded with better entertainment and are more comfortable."
Khuyết điểm: "Online checkin was challenging since I had to find out my Istanbul address. Also, first 2-3 hours of flight were very rough & we didn't get any water (very important for long flights) until we had been on the plane for 3 hours."
Ưu: "Amazing food! Very nice crew and excellent flight."
Ưu: "outstanding service, flight attendants are superb"
Ưu: "Food in business class was excellent"
Khuyết điểm: "Boarding was chaotic. No preferential early boarding for business class or Star Alliance platinum."
Ưu: "food was great, service-excellent, friendly staff"
Khuyết điểm: "flight left an hour late"
Khuyết điểm: "Great"
Khuyết điểm: "Boarding process in Istanbul was very difficult. 5 security checks just getting from the plane from Brussels to our gate is excessive and time consuming. Very little organization at the gate as well. Not smooth at all."
Ưu: "The service was great, no one had any attitude on the plane,but the airports were different"
Khuyết điểm: "The airport service was horrible, they rerouted us made us wait in Charlotte for 2 extra hours and there were half kids on board, a baby was crying every hour and my earplugs didn't mask the noise enough, I swear I thought two mom's were going to fight."
Khuyết điểm: "The flight from Los angeles was 3 hours late when I got to Instanbul Turkey was nobody there to help us I lost my flight and they lie to us about available flights I ask them to speak to a supervisor they told me the only Supervisor was outside the airport they wanted me to pay $30 for a visa and go through customs was the first time I flew Turkish airways and will be the last one"
Ưu: "I got a little bit sick on plane and the crew was super helpful and supportive."
Khuyết điểm: "Tbilisi-Barcelona flight was okay but 5 days earlier I took the same flight from Barcelona to Tbilisi where they changed my flight time and nobody let me know!! I didn't receive any information about it and so I had to spend 6 hours at the Barcelona airport!"
Khuyết điểm: "They changed my flight date so many times, I was unable to fly"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Good food. Flight was on time."
Khuyết điểm: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Same as above."
Khuyết điểm: "Same as above."
Khuyết điểm: "BAD: Leg Room. Seat size and cushion. Food. Air quality/temperature."
Ưu: "food, service and sea"
Ưu: "I liked the food"
Khuyết điểm: "Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight."
Folks never want to sit readily when others are boarding.
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Khuyết điểm: "Poor"
Ưu: "The crew was astounding"
Khuyết điểm: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Khuyết điểm: "Delay in take off 45 min!!!!"
Khuyết điểm: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Ưu: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Khuyết điểm: "Explain me to take the bag on time.it was almost left in the airport."
Ưu: "Great food and friendly crew."
Khuyết điểm: "Seatback system was old and not very functional."
Khuyết điểm: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Ưu: "Left on time. No turbulence."
Ưu: "great food, entertainment and seat comfort"
Khuyết điểm: "nothing"
Ưu: "The transfer times were excellent"
Ưu: "Crew was friendly and attentive but hard to understand"
Khuyết điểm: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Ưu: "Crew was nice movie selection was good."
Khuyết điểm: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Khuyết điểm: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Ưu: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Khuyết điểm: "Old plane."
Ưu: "Boarding this large plane went relatively quickly and orderly."
Khuyết điểm: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "I liked the food, the crew, the service"
Khuyết điểm: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Ưu: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Khuyết điểm: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Ưu: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Khuyết điểm: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Khuyết điểm: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Khuyết điểm: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Ưu: "Charmingly nice crew and involving captain"
Khuyết điểm: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Ưu: "The cheese and the bread"
Khuyết điểm: "The unprofessional staff during boarding and food serving"
Ưu: "The crew, the service, the food and beverages"
Khuyết điểm: "The 3 hours delay"
Ưu: "Punctual, great food in Premium Economy, friendly crew."
Khuyết điểm: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Ưu: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Khuyết điểm: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Khuyết điểm: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Ưu: "Cabin crew very friendly and caring."
Khuyết điểm: "Airport services and lounge are OK."
Ưu: "Nice food Right in time Police and customs formalities easy"
Khuyết điểm: "Poor comfort in business class No entertainment at all"
Ưu: "it was cancelled so they got me on the next flight on Turkish"
Ưu: "Very old plane with very poor screens where images was horrible"
Ưu: "Good on a short flight"
Khuyết điểm: "Paying for carry on due to weight limit. First time this ever happened!"
Ưu: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Khuyết điểm: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Ưu: "Arrived on time"
Khuyết điểm: "Cattle car accommodations"
Ưu: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "Great food, pleasant crew."
Khuyết điểm: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Ưu: "Amazing service, seat and FOOD"
Khuyết điểm: "Nothing"
Ưu: "Cabin Crew and food selections were top notch"
Khuyết điểm: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Ưu: "Free drinks and snack!"
Khuyết điểm: "Nothing"
Ưu: "Spacing was ok"
Khuyết điểm: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
Flight attendants couldn’t have been nicer
The boarding process from Barcelona was a very long and arduous process as they have to check that everyone has a covid test. There were no explanations about what was happening. They didn't really even announce boarding. The flight itself wasn't bad. I got the cheapest ticket so there wasn't food included. So, I brought food onto the plane.
Worst, most uncomfortable seats I have ever flown in. Iberia Express a321neo I think
Nice service. Everything on time. Not really a luxurious experience in business class.
Ưu: "Lounge closed - last to board for business"
Khuyết điểm: "Food and Service in Business Class"
Ưu: "The flight happened and no incidents on the flight."
Khuyết điểm: "Was actually RyanAir. Won't be flying them again. The checkin experience was a nightmare. Only had three very long lines. My line closed when I was almost to the front. When I did talk to someone found out I needed to have my passport validated by another Ryanair person and would have to leave the line. The person checking me in couldn't validate my passport, Really?? At every other airline the checkin person validates your passport."
Khuyết điểm: "Not loosing my bags"
Ưu: "One lady was so mean when I asked her a question ."
Khuyết điểm: "Be more smiling and helping customers when needed"
Ưu: "The crew was amazing"
Khuyết điểm: "Space in between seats - very tight"
Khuyết điểm: "Information,connection,airline staff,customer service, Ivan go on forever"
Khuyết điểm: "Food could be better"
Khuyết điểm: "The crew at flights run by Iberia were particularly unpleasant. Special those in the flight from Madrid to Miami. Ladies we’re particular rude and aggressive when talking to me and my daughters. Basically as if they were doing us a favor wile doing their work."
Khuyết điểm: "We were charged 100 Euros extra as they indicated the 2 pieces laugage was not included. They didn't respect the seats that where assigned in the reservation claiming we jus reserved the sits but didng pay for them."
Khuyết điểm: "Delays an chaos"
Ưu: "Finally arriving in Spain."
Khuyết điểm: "The seats are extremely small cramped and I had to sit with my legs in the aisle. The flight attendants didn’t care about seat assignments so they put people wherever they wanted, causing issues when those people were in others seats. No in flight entertainment (zero stars). No complimentary snacks; had to pay for everything. Decent selection of food. The entry attendants were inconsistent with hand luggage size and took my correctly size soft bag to check but allowed larger hard luggage on the plane."
Khuyết điểm: "We booked flights with more than 75 mins connection time in Madrid but then the airline changed their schedule which reduced our connection to less than 55 mins. I was traveling alone with my 5 & 7 year old and we had to run non-stop from our 1st domestic flight to the international one, changing terminals, passing passport control (huge lines), and another security. No help from Iberia at all in terms of providing any assistance like a shuttle bus, quick passage thru passport or security. And they were nonchalant in terms of “if you miss your connecting flight, it’s your problem...”. Come on, we paid $4,500 for 3 tickets, and deserve better customer service than this, specially when you changed the flight schedule for your operational reasons!"
Ưu: "Wine and ham in Spain."
Khuyết điểm: "I went jfk to mallorca through Madrid. Upon arrival to Madrid the passport control was 2hrs so we and a lot of other people missed connections. At the Iberia counter we were put on the next flight out to mallorca, that seemed to be no problem (FYI bags will be late and you may too since iBeria ‘must’ keep thee on time global record) , other than our bags came a day later. UPON arriving 20 days later for our return trip they said our return trip was cancelled because of a ‘no show’ on our original inbound trip. They said they had no proof we were on the next flight and asked for our Receipts to prove it. Said we had to buy new tickets, after 2 hrs, crying, yelling and most of Iberia telling us there was nothing they could do (told us to call BA since they were the co share for them) we finally got a high enough supervisor and they put us on the return flights. I’m sure we would have had to buy new tix if the flights were full. Have been overseas many times and this never happened. Will not use a 3rd party online ticket agency again- will go direct to airline, and not Iberia."
Ưu: "Very nice crew members!"
Khuyết điểm: "The food was So So. We had to take a bus to the plane out in the middle of the taxi area. Sat on the bus for several minutes be fore they would let us board."
Ưu: "I liked my flight to Mallorca with BA"
Khuyết điểm: "I didn’t like trip from Mallorca to SFO via Iberia."
Ưu: "Everyone was very nice"
Khuyết điểm: "Some more space"
Ưu: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Khuyết điểm: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
Ưu: "Heathrow Airport has a lot of stores to keep you occupied"
Khuyết điểm: "Late notice of where our gate was located. By the time we got the news, we went to our gate and the people were already boarding"
Khuyết điểm: "There were delays at Heathrow due to fog. Rather then backing up all planes by an hour or so, BA gave our plane away. We experienced a 6 plus hour delay. So after flying for nine hours from the U.S. overnight to London, we had to sit around the airport, while watching other planes take off on time. We got in so late to Madrid that our hotel room that we reserved months earlier was given away. After being awake for over 24 hours we had to walk around Madrid at 11:00 pm at night, looking for someplace to lay our weary heads."
Ưu: "Exit row seating has plenty of room"
Khuyết điểm: "The cabin temperature was unbelievably low, everyone was complaining about how cold it was, rubbing and blowing on our hands. The woman next to me was concerned about being made sick because of prolonged exposure to cold. Then they forced us to buy blankets for 25 euro. Unless I hear that this flight was unique I won’t ever fly level again no matter how discounted the airfare"
Ưu: "Premium economy was very comfortable on Iberia. Their advertisements are true. We also got a great fare. Checkin at Madrid was pretty quick and security moved right along."
Khuyết điểm: "Getting on the plane was an adventure. Note clear where they wanted groups to go. Food was ok; drinks limited in choice."
Khuyết điểm: "The line at the checking counter in Rome was moving very slowly. The person at the counter was a nice person, though. I think they need more people there."
Khuyết điểm: "The flight crew only cared about their first class passengers."
Ưu: "Good crew in providing good service with a smile. Smoth take off, flight and landing Good choices in dinner with wine"
Khuyết điểm: "Below avera ge breakfast with no hot items besides cofee/ tea Poorly organized boarding. Staff person with the microfone and staff controlling the lne were not in sink, gave confusing instructions. Too much noise in the abin with the lights out due to the presence of lots of high schoolers talking Distance between seats kind of small"
Ưu: "Smooth boarding Professional and bilingual crew"
Khuyết điểm: "Cramped quarters"
Ưu: "The flight on time. Clean nice."
Khuyết điểm: "Iberia's only thing is that airplanes don't have enough leg space"
Khuyết điểm: "Boarding was extremely disorganized and hectic. No lines or sections were created to organize boarding process. Boarding area was crammed with people pushing to board. Seat selections of many passengers (including my boyfriend's and my own) were switched at the last minute right as we were boarding . We had to wait until everyone was seated to negotiate seat changes with fellow passengers in order to sit together. The seat and luggage moves added to the chaos on the plane and delayed the flight by about 45 minutes. food was mediocre, seats uncomfortable. All in all not a good experience. Had boarding been calmer and smoother the rest of the issues wouldn't be as notable as us passengers would have been in a much better mood."
Ưu: "Absolutely awesome, thanks for an excellent flight"
Ưu: "a non event flight - meal was ok, flight attendants helpful"
Khuyết điểm: "airport in london - waited for hours to find which gate to used - sent us across to the wrong side and then only 40 minutest to board and we were running to take underground rail back to other side and find correct gate."
Ưu: "Everything was pretty good"
Khuyết điểm: "The seats were kind of tight."
Ưu: "The in flight movie selection was great. They were generous with providing us wine and complementary in flight entertainment . Didn't have to pay extra to check our bags."
Khuyết điểm: "The food wasn't very good. But at least they provided us with some. We paid extra foe exit row seats and they allowed someone to sir across from my husband in the flight attendant seat they use during landing and take off. He sat there the entire flight. He was tall with long legs and took away from my husbands leg room which is why we paid extra for the exit row seats. Not sure if he worked for the airline as he was dressed in regular street clothes but annoying all the same."
Ưu: "Everything was above what I experienced with other airlines."
Ưu: "Staff was friendly, bathrooms kept clean, and seats were comfortable. Entertainment was top notch."
Khuyết điểm: "We kept trying to order water and food from our screens but the process was complicated, long, and ultimately didn't work. The system is buggy."
Ưu: "The british flight to Madrid was overall very good"
Khuyết điểm: "Also delayed"
Ưu: "Super quick boarding"
Khuyết điểm: "Have to pay for water & coffee, etc."
Khuyết điểm: "They let me sleep through the free snacks and woke me when they came through with the pay-for snacks"
Ưu: "New aircraft, comfortable seats, and the best of all a friendly and welcoming crew. Love Iberia!"
Khuyết điểm: "NO HUBO ENTRETENIMIENTO, EL AVION NO LO TENIA. EL PASAJE SE SENTIA INTRANQUILO . Y ESO HACE QUEEL VIAJE RESULTE MUY MOLESTO. ALICIA"
Ưu: "Crew was friendly and service was great. Food good and had a great selection of movies. Thanks."
Ưu: "Considering my flight was from Tenerife to NY even though they stopped in Madrid they could have given us at least a bottle or glass of water without charging for it. No TV so not the greatest flight. Staff not very helpful at airport to accommodate a seat change to be able to sit with family."
Ưu: "I liked the cabin crew, Iberia has the most beautiful bears on board! So handsome guys on beard!!!!!!!"
Khuyết điểm: "Stewards keep trying to speak in Spanish to you. Every time again you have to ask to repeat in English."
Khuyết điểm: "Crew"
Ưu: "Seats were comfortable"
Khuyết điểm: "Flight was over two hours delayed; flight attendants mostly ignored economy cabin, closed the curtains and chatted in their little area, and took a really long to respond to calls for attention to get water etc."
Khuyết điểm: "I have to say with all sincerity that my pre travel experience was horrible. Two day before my flight I got an email saying my flight had changed. Over the next 2 days I spend 7 hours on the phone with Vamaya, Iberia and Finnair and no one could seem to help me. The story always changed and I was given crazy false information. I was even told my flight was changed to 8pm on departure date when it actually was leaving at 4:40 pm. I am glad I got to the airport early. I had to to deal with all my problems. In 30 years of travel I have never had an experience so frustration. I would love to speak to someone at Kayak."
Ưu: "Between this nonstop and Iberia’s nonstop, these seats are much more more comfortable, they recline and there is actual legroom."
Khuyết điểm: "If my plane wasn’t overbooked and I actually got on it. Instead I missed my connection in Barcelona and had to buy a new ticket from Barcelona to the US."
Ưu: "It was ok no more then that"
Khuyết điểm: "Make sure the stuff or more Patience and understanding"
Ưu: "The flight was on time and the staff were great."
Khuyết điểm: "The seats are quite worn, with crumbs and drips here and there from previous flyers, and the magazines very dog-eared - makes you feel a bit like you don't want to touch anything."
Ưu: "Crew was efficient and friendly"
Khuyết điểm: "Entertainment system on my transatlantic flight was outdated and functioned poorly. Also, the promised WiFi connection wasn’t working, and the flight attendant I spoke to basically said, “yeah, I think it’s broken.”"
Ưu: "Check-in for bags was fast and the staff was very friendly."
Ưu: "The crew was very amazing, the seat at the plane was ok"
Khuyết điểm: "Was another good experience with kayak."
Ưu: "Smooth flight"
Khuyết điểm: "Terribly unhealthy food choices. Though the announcements came in English, they could barely be understood. A seasoned traveler would know what it was about, seatbelts and luggage.in the bins."
Ưu: "The flight went out in time, and the suitcases arrived quickly"
Khuyết điểm: "The plane was very crowded"
Khuyết điểm: "There was a 2 hours delay that caused me to miss my other flights, without any compensation or at least apology"
Ưu: "Excessively hot. You sweat entire time"
Khuyết điểm: "Lack of a/c"
Khuyết điểm: "Madrid Airport is a nightmare! Long walks, confusing, crowded, etc."
Khuyết điểm: "Boarding process was horrible and some of the staff were very rude"
Ưu: "In my opinion this to me was the best customer service experience ever on an aircraft. Crew was polite and attentive. Offered food and drinks which most airlines don't do anymore. A+!!"
Khuyết điểm: "Leg room was a bit tight for a 6hr flight"
Ưu: "Good service and comfortable flight"
Khuyết điểm: "Delayed, both ways"
Khuyết điểm: "Scam of taking enormous amount of money from passengers for check in baggage. At the time of making the booking,your website didn't show how & where to pay for Che k in baggage but when I checked in at the airport I had to pay 60 euros each for check in baggage when I had paid only $50 for the airfare. I think it's highway robbery to charge so much for checkbin baggage by deceiving passengers of not providing the option to pay half the price at the time of purchasing the ticket. I would never book another ticket through your site & will make sure I tell everyone to do the same. I had worse experience ever."
Khuyết điểm: "No outlet to charge a phone"
Ưu: "Food is poor , pasta have not taste n the portion not enoug"
Ưu: "Prompt boarding. Clean plane. Attendants worked to accommodate passengers specifically one with a young baby who wanted an extra seat."
Ưu: "Good entertainment and comfort seats"
Ưu: "Arriving plane was late and then there was added lateness because of a bag put on the plane without owner getting on plane -- perfectly fine otherwise, just a bit disorganized."
Khuyết điểm: "Kayak did not disclose that checking bags would cost extra. We got hit with a 60e checked bag fee at the airport. If it WAS disclosed it certainly wasn't in plain site on the mobile app. I checked back on the app to see if I had missed it disclosed somewhere but I still couldn't see it. So it's almost false advertising. Kayak should protect its users. Also, our checked bag that we paid the extra money for arrived late! After our flight was delayed over an hour by the way! Kayak should protect its customers better. Or at least make sure they're informed"
Ưu: "The view"
Khuyết điểm: "Beeing 1.5 hours late for a 25min flight No info Filthy airplane"
Khuyết điểm: "Boarding delay"
Khuyết điểm: "We flew twice in 2 weeks. One way the delay was 40m, back - 1 hour"
Ưu: "The new planes are great! Lots of room in the overhead bins, I was able to fit my acoustic guitar in without any trouble. Crew were very helpful and professional. Thumbs up Air Europa!"
Khuyết điểm: "The flight coming in was delayed so we were too late to make our connection - although we were told repeatedly that we would make it and that our connection to NY would be held for us. We ran for catch our flight only to find out that it had already taken off. No one we spoke to in Madrid was helpful (in fact, they were rather dismissive) until we finally spoke to a rep at customer service who provided us with our new flight (the next day with another airline) and our hotel arrangements"
Ưu: "Fell asleep for almost the whole 2.5 hour flight so I'm with it."
Khuyết điểm: "Can't thing of anything"
Ưu: "Crew members were very friendly."
Khuyết điểm: "No free entertainment. Seats are too tight on economy."
Ưu: "Short flight"
Khuyết điểm: "Not clear how to precheck a bag when booking Cost 30 instead of 15 dollars at counter"
Ưu: "Flight attendants were pleasant and helpful"
Khuyết điểm: "Disorganized boarding, basically no onboard bberqges/catering, very delayed baggage delivery - no skypriority benefits with baggage delivery"
Ưu: "La puntualialidad y amabilidad"
Khuyết điểm: "En verdad todo estuvo muy bien"
Khuyết điểm: "After trying several times and calling the airline, hearing everything was ok... It wasn't. When I showed up at the counter to check in luggage, not inly I was not checked in for the flight but also I had to pay a counter fare for not including the lugagge in the check in on line... . Although very polite, airport personel could not help ne with the provlem created by the airline. No explanation so far to the reason I was not able to check in on line and save 30 Euros... Next time I am flying Iberia. Same price, better service."
Ưu: "Staff was nice"
Khuyết điểm: "flight was almost 2 hours delayed and no one explained anything"
Ưu: "Cabin crew were very nice"
Khuyết điểm: "3 hours late boarding,apparently toilet repairs were underway,[lane was at the gate. Cabin A/C in our section was very very hot,why ? Idont know"
Khuyết điểm: "I needed special assistance as I am on crutches. They made me wait forever on the plane when we landed and then insisted I just try to walk down the stairs, I almost tripped trying before they finally called for the assistance truck to get me off the plane. I was very uncomfortable by their lack of willingness to help."
Ưu: "The staff was kind and courteous."
Khuyết điểm: "The seat's audio didn't work."
Khuyết điểm: "Impossible to confirm flight online. Seat assignments split us up, including our children When we were finally able to be seated together it was 3 in last row an one in 2nd to last where attendants kept bumping into seats, making noise etc. 9 year old son's monitor didn't work after we bought headset. Took many hours and multiple requests for assistance and refund. Crew left 9 year old son off of flight manifest resulting in his detainment by homeland security st JFK."
Ưu: "Nice staff"
Khuyết điểm: "Food, entertainment systeme, seat"
Khuyết điểm: "Very late taking off in both directions with no one providing information to the passengers."
Ưu: "Good flight"
Khuyết điểm: "My wife required wheelchair. No one at entrance of airport to help us. Air Europe booth directed us upstairs to gate. It was wrong information. We had to go back downstairs my wife pushing cart with her cane. Also we did not know that we had to pay for extra bags. There was no fees coming so I assumed there was none going back. $120 euros for 2 bags. Almost as much as the flight. I had no choice but to 120 euros without warning"
Ưu: "To fly to San Juan on a plane that's not an old tub."
Khuyết điểm: "The overall experience. Will not fly Aireuropa again."
Ưu: "timeliness and attentive staff."
Khuyết điểm: "Tne Air Europa departures site at Barajas is like a State Secret- almost impossible to find. The airport info is no more helpful. Once you do get to Terminal I, there are No signs directing you to their ticketing desks. You have to go askina people and praying they do not mislead you ,to finally find it literally at landsend. It would be very helpful if the airline included information as to the correct terminal and the position of the baggage and boarding pass check in in its reminder of the scheduled flight. I hesitate to travel with them again because of the airport experience, not their service once you find them."
Ưu: "It was quick"
Khuyết điểm: "Porly maintained interiors and tight seats"
Khuyết điểm: "Was delayed and bathroom not clean"
Ưu: "It was the first flight on our trip (other than to and from US to Spain on American Airlines) where we boarded on a jetway. We're in our 70's, 80's and toting even carry-on luggage up and down the stairs was difficult."
Khuyết điểm: "No problem"