The flight was great. The flight crew were all gorgeous women who were very helpful. The seat situation is not as awarsome but only because I’m a 6’8” giant!
Khuyết điểm: "Good news from others."
Ưu: "Everything was great!"
Khuyết điểm: "Some announcements were only made in Korean. Would have been nice to have it in English for international flight."
Ưu: "The seats were cleaned and neatly arranged. Amenities were provided such as tooth brush and slippers which made the flight more comfortable."
Khuyết điểm: "The meals could have been prepared better in both taste and quantity. Flight attendants could have come around more often to refill beverages or requests during meal servicing."
Ưu: "Crew are great. Plane is cool, A380."
Khuyết điểm: "Connecting flight is in a hurry, time is tight."
Ưu: "Korean Air was amazing. Very comfortable, hospitable, and punctual."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Khuyết điểm: "Overall experience is good."
Ưu: "For economy class it has been the best experience, mainly because seats were a little more roomy than other airlines I’ve flown with."
Khuyết điểm: "Entertainment was not so great, small selection of movies."
Khuyết điểm: "More water"
Ưu: "Great service"
Khuyết điểm: "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
Ưu: "The flight was comfortable and service was good"
Khuyết điểm: "In flight entertainment movies were limited"
Ưu: "Great service. Clean plane, good seating"
Ưu: "Well equipped economy class. More leg room than others. Food is ok."
Khuyết điểm: "Other carriers tend to be cheaper(but also not as good)"
Ưu: "The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food."
Ưu: "I will definitely be a return customer."
Ưu: "Flight, weather, crew interaction was all great."
Khuyết điểm: "They dont give us socks for our feet or tooth brushes or mints or anything. One small bottle of water for a 15 hour flight doesnt cut it, sorry! This is one CHEAP AIRLINE!"
Ưu: "Everything was on time, the food was great, and the service excellent."
Khuyết điểm: "I would have liked more entertainment options. Movies and channels were limited compared to other airlines."
Ưu: "It was great! The staff was very friendly and attentive!!"
Khuyết điểm: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Ưu: "Great customer service. Flight attendants showed passengers a lot of attention. Well done."
Ưu: "The food was very delicious on this trip. I had the seafood dish. Very tasty."
Khuyết điểm: "The movie selection wasn't that good. I was hoping to see the latest Star Wars movie."
Ưu: "Great flight crew, speedy and efficient departure procedure"
Ưu: "The seats were comfortable and the crew was nice"
Ưu: "Food, would of liked snacks or dessert."
Khuyết điểm: "Would of like more movie choices"
Ưu: "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
Khuyết điểm: "Nothing"
Ưu: "Great service"
Khuyết điểm: "Wish I could have sat further in the front"
Ưu: "Planes r great service is good"
Khuyết điểm: "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
Ưu: "The in-flight experience is just fine."
Khuyết điểm: "It was painful and required multiple phone calls to get a seat assigned. I kept being fobbed off until later... "you can pick your seat when you check in 48 hours before". "You can't check in now because it's a US flight, so it's only 24 hours". "You can't check in now because of visa documents something you have to check in at the airport". None of this was written down, or even satisfactorily explained when I tried to understand what was going on. Next time I'll fly Asiana on the hope they have a better online seat selection system that doesn't involve bizarre US checkin policy."
Khuyết điểm: "Staff were oddly unfriendly and I was awakened twice"
Ưu: "The food was delicious. Stewardesses awesome."
Khuyết điểm: "Ths length of the flight, but that is normal."
Ưu: "Safe flight"
Khuyết điểm: "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
Ưu: "food selection & crew courtesy"
Ưu: "Polite flight attendants"
Khuyết điểm: "6 hour delay, missed appointments"
Ưu: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Khuyết điểm: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Ưu: "Friendly service. Seats and temperature in cabin was comfortable. Meals were tasty and good portion."
Khuyết điểm: "Slight delay in departure"
Khuyết điểm: "Everything"
Khuyết điểm: "Chairs are quite hard and the movies selection limited."
Khuyết điểm: "fleas bite me & my hubby what U think?"
Ưu: "The entertainment was great ,and the food"
Khuyết điểm: "Waiting on long line to use bathroom"
Ưu: "The crew and entertainment."
Khuyết điểm: "I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good."
Ưu: "Our flight was delayed and we were accommodated by being put up in a great hotel in Seoul."
Khuyết điểm: "Did not like that we reached our destination in Vietnam half a day late, since we had a wedding to attend. The vegetarian/vegan meal option was very bland. The hostesses I felt were a bit sexist, perhaps due to being Korean. I asked for a glass of wine for myself and a whiskey on the rocks for my boyfriend. He was served a hefty glass 1st, and I was given my drink 2nd, which was a very small pour. I asked for more wine and was given only a tiny bit more."
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Ưu: "The crew were very friendly and helpful. I appreciate how attentive they are."
Khuyết điểm: "Kids in business class. Do not like that. They're loud and needy. I pay a lot to feel relaxed and enjoy peace. Need more tv shows and better ones. Censoring movies made it hard to understand certain parts."
Ưu: "I requested a special meal which was accommodated and quite tasty. The flight attendants were very nice and always brought water and juice around the aisles. The warm towel was a pleasant surprise."
Khuyết điểm: "Such a full plane with little space. Made the long flight uncomfortable."
Ưu: "Friendly crew members, great food, and lots of entertainment choices"
Khuyết điểm: "None"
Ưu: "Friendly crew and the airport in Incheon. Though our layover took 15 hours, I was able to rest in their lounge on second floor and able to took a nice shower too. I will fly Korwan Air again. Only one thing, please improve the quality of food, other than than that it was excellent experience!"
Khuyết điểm: "The food needs to be improved."
Ưu: "The captain told us about the landmarks along the flight."
Khuyết điểm: "None."
Excellent except for food
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
The seat cushion was worn out. It was very uncomfortable. The service was very good.
Khuyết điểm: "Flight crew not too interactive"
Ưu: "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
Khuyết điểm: "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
Ưu: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Khuyết điểm: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Ưu: "Nothing to complaint. Excellent airline nowadays"
Ưu: "33" seats"
Khuyết điểm: "nothing"
Ưu: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Khuyết điểm: "Nothing. The experience for international economy was perfect."
Ưu: "Crew and service were outstanding!"
Khuyết điểm: "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."
Ưu: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Ưu: "Crew was amazingly nice, friendly and very helpful..."
Khuyết điểm: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Khuyết điểm: "Luggage lost. Tv audio did not work"
Ưu: "Everything, the service and the food is great."
Khuyết điểm: "Keep it up"
Ưu: "crew was professional, attentive and polite"
Ưu: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Khuyết điểm: "Cancelled flight"
Ưu: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
Ưu: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Khuyết điểm: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Ưu: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
Ưu: "Food and entertainment was good."
Khuyết điểm: "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
Ưu: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Khuyết điểm: "Nothing"
Ưu: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Khuyết điểm: "The flights were everything I expected and more."
Ưu: "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
Khuyết điểm: "Missing my last fight straight home because of very slow US Customs...)0"
Ưu: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Khuyết điểm: "No online check in"
Ưu: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Khuyết điểm: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Ưu: "Movie choices"
Khuyết điểm: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Khuyết điểm: "Seat was too hard"
Ưu: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Khuyết điểm: "The horrible JET LAG I have now lol."
Ưu: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
Khuyết điểm: "Nothing."
Ưu: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
Khuyết điểm: "Flight delayed 1 hr."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Khuyết điểm: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Ưu: "The hospitality of the crew"
Ưu: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Ưu: "Food was pretty good."
Khuyết điểm: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Ưu: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Khuyết điểm: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Ưu: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Ưu: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Khuyết điểm: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Ưu: "Dreamliner 787! Great staff. Efficient. Good food."
Khuyết điểm: "Nothing"
Ưu: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Khuyết điểm: "2nd meal, some sort of a rice seafood mixture"
Ưu: "Very nice"
Khuyết điểm: "Good"
Airlines lost all my bags and is not being helpful at all in tracing them. Value of baggage is over $25,000. I expect a full refund and expect to be compensated for the loss.
The check in process was long and could have been faster if more staff was available. The line of passengers was too long and there was no one to guide the line. The boarding process was a bit better. Although several announcements were made regarding mask wearing, it was not fully enforced on the flight. This left me feeling unsafe considering the ongoing Covid-19 pandemic and flu season.
Comfortable aircraft and excellent service
Ưu: "I like how the crow did help me with my dizziness and provided me with an extra oxygen to breath better."
Khuyết điểm: "I don’t know, but I always find it difficult with food smells, then make me sick and did today in the flight"
Ưu: "So so"
Khuyết điểm: "More care and warmth"
Ưu: "The seating was very uncomfortable and cramped I"
Khuyết điểm: "I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me."
Ưu: "The 1-hour complimentary wifi."
Khuyết điểm: "Hope they had the immigration/arrival card on the airplane."
Ưu: "The crew were good"
Khuyết điểm: "Food- eggs were terrible. The touch screens for the movies didn't work properly on either of our seats. Flight took off late, spent a long time taxi'ing. Sound for announcements was very bad"
Ưu: "Easy and efficient boarding process, great Tv episodes selection"
Khuyết điểm: "Staff was slow to remove plates after eating"
Ưu: "qatar airways is able to accommodate my low sodium diet"
Khuyết điểm: "headphone for entertainment did not work"
Khuyết điểm: "More refreshments"
Ưu: "It was an ok experience, improved by the head of attendants at the end"
Khuyết điểm: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Khuyết điểm: "Seat comfort"
Ưu: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Khuyết điểm: "I can't think of anything to make it better."
Ưu: "Crew was really amazing."
Khuyết điểm: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Khuyết điểm: "NA"
Ưu: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"
Khuyết điểm: "too hot called groups too fast for boarding"
Ưu: "Qatae Airways is second to non as always"
Ưu: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Comfortable, on time"
Ưu: "On time and 5 star service"
Khuyết điểm: "Service is great and the plane flew so smooth"
Ưu: "The Qatar Airways price."
Ưu: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"
Khuyết điểm: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."
Ưu: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Ưu: "Crew professionalism"
Khuyết điểm: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Khuyết điểm: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Ưu: "Everything was good!"
Khuyết điểm: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Khuyết điểm: "A little crowded but still great service."
Ưu: "One of the best flights in the past 5 years! 5 gold star service!"
Khuyết điểm: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Excellent service and aircraft! Top tier entertainment and food and wine."
Khuyết điểm: "NADA!"
Ưu: "Flight attendants were very courteous and attentive. Comfortable seats and smooth flight. Didn't feel that the flight lasted for 16 hours."
Khuyết điểm: "Food needs to be asked for rather than offered."
Ưu: "Leg room. Free booze. Personalized attention"
Khuyết điểm: "The thought of flying American carriers afterwards"
Ưu: "Boarding on time. Crew was very nice except food option."
Khuyết điểm: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Khuyết điểm: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "boarding and cleanliness"
Khuyết điểm: "the flight crew were not friendly and the bar closed before it opened"
Ưu: "Entertainment and food"
Khuyết điểm: "Could not sleep... Need more room"
Khuyết điểm: "Good was not good"
Ưu: "Crew were helpful. One even helped me with my carry on bag. A male crew helped me carrying my bag thru the stairs very kind person. I will fly with qatar airways again. Very good experience"
Ưu: "I travel a lot and Qatar has great customer service. The planes were immaculate. Food high quality compared to most airlines."
Ưu: "Everything were good"
No complaints. Good overall.
In the days of wireless earbuds, I feel the flight should have headphones if there is TV provided 🤷🏽♀️
Didn’t like hour delay for paperwork but pilots informed us we made up much time & would be only 20 min late
Almost 6 hours delayed due to a broken plane. 2 hours inside the plane waiting without food or beverages. Lost my first night in NYC.
My husband and I LOVE DELTA SERVICE… the crew, everybody are so nice…
Getting a response for my entertainment unit to be rebooted took almost an hour! One flight attendant walked right by with my wife’s call light ON! smh
Ưu: "Nothing. I’ll never do business with Delta again. Not even to make use of the $80.00 voucher credit they extended. Delta San Antonio manager Delphine is an awful representative of customer service, and a horrible person!"
Khuyết điểm: "I should have never flown Delta."
Ưu: "Crew was great very clean and comfortable plane"
Khuyết điểm: "Food was very inapropriate for the hr"
Ưu: "Great crew, comfy seats and efficient boarding!"
Ưu: "On time. Friendly crew"
Khuyết điểm: "Reading lights did not power during first 40 minutes of flight. Had an aisle seat originally but after upgrading to comfort+ got bumped to a middle seat"
Khuyết điểm: "Delayed departure"
Ưu: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Khuyết điểm: "Literally any of our flights could have been on time. None were."
Khuyết điểm: "They sent my luggage to a completely different state! Now I have to wait till it gets to LGA and then they’ll send it to me."
Khuyết điểm: "Mechanical difficulty. Late Then missed connecting flight. 4 hours in a hotel. Then back to the airport the next day. Why can’t airline keep planes in good condition?"
Khuyết điểm: "The seats could have been more comfortable"
Ưu: "Quick board, quick flight and everything went smoothly."
Khuyết điểm: "Someone to rub my feet, but that’s wishful thinking."
Ưu: "Good entertainment options."
Khuyết điểm: "Only water and coffee available. Flight had been delayed over an hour."
Ưu: "The crew was amazing my daughter is still talking about how nice they were to her."
Khuyết điểm: "Nothing at all!"
Ưu: "The boarding was very quick"
Khuyết điểm: "Food was ok...cramped space"
Khuyết điểm: "The flight was not comfortable and shaking as if it is about to explode"
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "On time. Clean."
Khuyết điểm: "But cold but crew did find a blanket."
Ưu: "Not much."
Khuyết điểm: "The hand-me-down Southwest boarding group gates. The automated ticket readers. The whole de-personalization."
Ưu: "Loved the roomy seats and the upgrade wasn't terribly expensive"
Khuyết điểm: "Nothing"
Ưu: "The crew was amazing. They were attentive and very professional"
Khuyết điểm: "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average. The crew"
Khuyết điểm: "Padding on seats are worn out. Very uncomfortable"
Ưu: "Flight attendants were very helpful and gave us free headphones and adjusted our seats so we could sit together as a family. There were no delays to ATL just 48 hours after the power outage the regular scheduled flight schedule had resumed. Great Flight, Great Crew!"
Khuyết điểm: "Everything was good."
Ưu: "Excellent leg room. Comfy seat"
Khuyết điểm: "Seat couldn't recline back. Was a little uncomfortable for a long flight. Chair had crumbs on it before I sat down-it was easily wiped away meaning no one had cleaned the chairs or looked at them beforehand. Absolutely freezing. Wearing long socks and boots and my feet still felt frozen by the end."
Khuyết điểm: "Price to get a little more space"
Ưu: "Pilots skill - it was raining hard when we landed"
Khuyết điểm: "No power outlets, back of the plane is really loud, overhead bins suck"
Ưu: "Courtesy. Efficiency The flight attendant was extraordinary. Coates"
Khuyết điểm: "The first plane was a little old. Neither reading light worked."
Ưu: "Quick boarding, clean plane, comfortable seats, the flight departed and arrived on time."
Khuyết điểm: "The landing was a bit harsh, we couldn't connect to the airplane WiFi, so we did not enjoyed the entertainment."
Ưu: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Khuyết điểm: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."
Ưu: "Check in, gate, and plane staff all friendly and efficient. Plane clean and flight on time. Overhead space with full plane was no problem. Service inflight was quick and cheerful."
Khuyết điểm: "Drop off in San Antonio always a mess. Traffic delays driving up to drop off. Security check 20 minute with no pre approval. Seats crowded. Snack choices predictable."
Ưu: "They forgot the CC reader so drinks were free. The free GoGo media is cool."
Khuyết điểm: "Flight was cancelled and rescheduled 3 times. Delayed. Tiny plane = uncomfortable and turbulent."
Khuyết điểm: "The fact that my flight was delayed for the second time in the past week"
Ưu: "singing crew member, especially nice for Mother's Day"
Ưu: "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
Ưu: "Absolutely nothing, flight was cancelled after 6 hours stood in line for 4 hours only to be told there were no flights to get me to my destination."
Khuyết điểm: "I had to wait at the gate for 3 hours due to the maintenance of airplane. Delta offered some snacks and beverages but 3 hours? I was so stressed out to wait 3 hours to worry to take a connect flight."
Ưu: "Amenities, seating, plane was newer and nice"
Khuyết điểm: "Stewardess didn't seem to want to work.wasn't attentive, seemed annoyed, by the time I could order breakfast in 31st class I only had 1 option left. Why wouldn't there be enough for all choices for all 1st class passengers?"
Ưu: "Plane was on time, flight attendants were very pleasant. The plane was very nice and clean. Kudos to Delta"
Khuyết điểm: "Everything was great."
Ưu: "Awesome stewardist (I wish I got her name) noticed that I was in a tight spot near a larger person and moved me to another location that was more comfortable."
Khuyết điểm: "size of seats for larger people, I realize not much can be done."
4 flights in 5 days. Each was delayed. For a total of 13+ hours in the airport. Without even a courtesy meal voucher. Absolute unbelievable.
The boarding process went very quickly, faster than I’ve ever seen boarding occur. I understand the need for efficiency, but the groups were called so quickly that there was a lot of chaos at the gate and people running through the airport. Then we all sat on the plane for a while, which seemed silly.
Ưu: "Boarding was quick and the stewardess took good active care of us"
Khuyết điểm: "Really by now, we know there is little reason to mask. The constant reminders and the threatening tone is unnecessary and quite annoying."
Khuyết điểm: "First flight delayed for mechanical. Put on another flight. About to take off and ground for two hrs on the tarmac. No refreshments offered on either. The only thing they did was tell us we had the right to de board after sitting in silence for 1.5 hrs. I wish I could say this is not the norm for American Airlines but they are 5/6 in the past two months for being late and having mechanical issues"
Ưu: "No hickups"
Khuyết điểm: "Wi-Fi wasn't working on this plane"
Ưu: "I’m alive"
Khuyết điểm: "An hour late. 3 gate changes. Missed connection in Phoenix. Typical AA."
Ưu: "Yes! They were helpful and nice as well on the flight."
Khuyết điểm: "Mhm.. Nothing."
Khuyết điểm: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Ưu: "Seats were comfortable"
Khuyết điểm: "Better route planning and time management"
Ưu: "Michael DJ was awesome! Made us laugh during the safety demonstration which was much appreciated on a long travel time home!"
Khuyết điểm: "The descent down to the airport was rough. I felt it was done too quickly, caused a lot of pressure on my head and was very painful"
Khuyết điểm: "Air conditioning"
Ưu: "Attentive crew, generous drinks"
Khuyết điểm: "I am not crazy about this plane. I had flat beds, but the ones that face each other in an awkwardly intimate way. Also miss the places to store the things I might need/want on the flight. All I had was the little drawer."
Ưu: "That the flight attendant took pity on me when she could see how flustered I was boarding and let me move up to the business class section."
Khuyết điểm: "The gate agent was awful! She decided that my bag was too big to go onboard even before I put it in the measurement thing. I did have to rearrange some items - but then it fit! Regardless of the fact it completely fit on my first leg of the trip."
Ưu: "Crew was great, boarded quickly."
Khuyết điểm: "San Antonio has connection from different terminals requires security recheck without any assistance from staff. Nearly half my flight missed it's connections due to slow security."
Ưu: "Awesome all around. On time!!"
Ưu: "Friendly crew, comfortable and ON-TIME!"
Ưu: "Comfortable, friendly and ON-TIME!!!"
Ưu: "Both flights on time. Boarding slow but organized"
Ưu: "On time"
Khuyết điểm: "Nothing"
Ưu: "the movie selection was quite nice"
Khuyết điểm: "I have to run to get my connection flight"
Ưu: "Flight was delayed. booked another flight through Dallas with a 150 minutes layover there. That almost wasn't enough as we had an unscheduled 1 hour stop in Austi . In Dallas I had to run from one flight to the next. The only reason I made was because the connecting flight eas also delayed. In rhe end we landed at SFO (instead of OAK) over 2 hours later than originally scheduled. To make matters worse, there was a backup on the Dublin grade, making the drive home to Tracy over three hours long. arrived at SAT at 4:30 PM CDT and arrived home in Tracy after 3:30 AM OFT. oh yeah, and my luggage didn't make it at all..."
Khuyết điểm: "That I had to take multiple plans when I wanted a one time stop"
Ưu: "Nothing good to say about AA"
Khuyết điểm: "AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel."
Ưu: "On time."
Khuyết điểm: "No overhead. No crew interaction getting on or off plane. First time in 55 years no crew at door as deplaned."
Khuyết điểm: "The flight was delayed 3 times and I missed a connection in Dallas so I had to get a flight with Delta, but the staff was very helpful getting me that flight."
Ưu: "I feel everyone was courteous and professional in their job. Nothing special happened that was outstanding."
Khuyết điểm: "What I didn't like was the flight from SAT to PHX arrived 1 hour early and their was no gate to go to. Consequently we sat on the tarmac for minutes! There was no value in arriving early!"
Khuyết điểm: "The aircraft was tiny and we were delayed"
Ưu: "The aircraft was perfect :)"
Khuyết điểm: "The new basic economy fair. My tickets were booked before this happened and I was requested to pay my carry on"
Ưu: "Fast flight."
Khuyết điểm: "Hours of sitting without free Wifi and flight attendants that could care less. Also the small print in all of AA’s ticket deals and what they really don’t offer."
Ưu: "Amazing flight..,......... Great service"
Khuyết điểm: "Nothing"
Ưu: "I took American's first direct flight between Philadelphia and San Antonio. It was a nice plane, good service, and amenities for a cost. Love that the plane had plugs!"
Ưu: "In spite of adverse situations the counter staff was extremely helpful"
Ưu: "Boarding and flight was on time."
Khuyết điểm: "Nothing."
Ưu: "The flight left on time, there wasn't a lot of fuss about overhead space and we arrived early."
Khuyết điểm: "They didn't offer any snacks...no pretzels or cookies."
Khuyết điểm: "air conditioning did not work well. heat was coming into the plane from the windows."
Ưu: "The punctuality of the boarding, take off and landing of the flight!"
Khuyết điểm: "When I came up to have a seat assigned, the representative could have given me a better seating, not necessarily a First Class ( as they were available AND I checked in as an Active Duty Army Officer) but instead assigned me a seat at the rear of the aircraft! Horrible, if that's how AA treats their dedicated service members!"
Ưu: "On time, staff at gate and on plane friendly and courteous."
Khuyết điểm: "No plug for electronics. Seats crowded with heavy person next to me."
Ưu: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Water and orange juice was offered even for a 45 min short flight."
Khuyết điểm: "None"
Ưu: "Punctuality and clean plane"
Khuyết điểm: "That I bought a ticket for British Airways and found out that American was my carrier to Dallas as well as Paris."
Ưu: "People were nice about screwing us ocer."
Khuyết điểm: "We boarded on time. But then we sat outside forever because apparently they had too much fuel. Then we left 40+ minutes late. Then when we got to Dallas our fate was taken. Then I missed my flight. Then they offered NO support. They would not pay for a hotel and I'm presently sleeping on the airport floor. WORST EXPERIENCE EVER AND I WILL NEVER FLY AMERICAN AIRLINES AGAIN."
Ưu: "Flight staff was friendly."
Khuyết điểm: "Flight got delayed. I was a little worried I wouldn't make it to the connecting flight."
Ưu: "The seating was good."
Khuyết điểm: "Even though the weather caused issues, i felt that we were treated poorly. I wound up having to sleep in an airport. Never had to do that before. There was no empathy for our situation whatsoever."
Ưu: "I am going to miss the old MD80's when they are gone."
Ưu: "Flight much better organized, seat more comfortable"
Ưu: "I liked how the flight was on time and how the flight was not overbooked. Over the past year I have had ad experiences with flying so much so that I thought the airlines did not value its patrons schedules and plans; it was all about getting our money. But American Airlines has restored my faith in the Airlines. Thanks!!!"
Khuyết điểm: "I liked everything"
Khuyết điểm: "Flight from San Antonio to Dallas had an excellent entertainment selection and entertainment system, despite being an hour flight, but the flight to Madrid was far more lacking."