I requested a special meal 2 weeks ahead of my flight. It was impossible to find a way to do this on the website so I filled out the request form and today (the day after my flight) I receive an email that you are working on my request. While the crew was nice and apologized I think there should be an easier way to request a meal. Please review your website. It is not clear how to go about requesting a special meal. The rest was ok. Had to do an all out sprint to the gate since the 50 min layover was not enough to get to the different terminal in Madrid to my connecting flight. I went straight there. No bathroom stop or time to refill my water bottle. Not sure how less mobile passengers would cover this distance in 35 min before the gate closes, especially when also having to show Covid test etc. at the Gate. American Airlines could also do better on sustainability. What’s with all the single use plastic? Other airlines are able to provide silverware and reusable cups. Why can’t you?
Theres one guy.... Near to me that I think he has COVID. He has been cough all the trip. Seat 24 A
The airplane seems to be in good shape. The crew member aren’t as welcoming as they’re in other European airlines. It’s hard to understand the flight attendants when they speak English.
My original flight had been canceled and they got me on a better flight with a shorter layover. I spoke to Roger on the customer service line and he was wonderful.
Me fui madrid - Cancún y nunca llegó la maleta 🧳 a Cancún… iberia no se hace responsable y debo arreglármelas con AereoMexico quienes no dicen nada sobre mi equipaje…… MUY IRRESPONSABLE IBERIA
The BA staff at the rear of the plane were extremely helpful and professional. Very unfortunately for me, I had developed a cough prior to flying, and when a couple of passengers complained they handled the situation very professionally and did not make things in any way awkward for me. Would most certainly recommend BA/Iberia to my friends for future travel.
Ưu: "As usual Iberia sells you an Iberia ticket and sticks you on their low-cost line, Vueling - small seats, zero service. In flight wifi did not work except to take my money. Did not recieve email or load a webpage in the whole flight. Also crew was completely misinformed about COVID regulations in Spain - insisted we need a PcR test and QR code from online site and that was not true for travellers from Italy. Bush league airline; not what it used to be."
Khuyết điểm: "Everything"
Ưu: "Crew was nice"
Khuyết điểm: "Very little room amongst the seats. Tiny armrests and little room to move in your seat without disturbing the neighbor. No entertainment"
Khuyết điểm: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Ưu: "They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth."
Khuyết điểm: "During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!"
Khuyết điểm: "Crew was rude and the seats had astoundingly little leg room. Plus they tried to upcharge for everything. Will never fly with this airline again."
Ưu: "The facilitie to board"
Khuyết điểm: "They no have entertainment"
Ưu: "The seat was comfortable."
Khuyết điểm: "A drink of water should not cost 2euro. On a moderately long flight it is a necessity."
Khuyết điểm: "They had problem with plane and had to change it. Then we havd the proper allowed carry on and they had no space.... short thrip of a little over an hour but the getting to leave was the worse...."
Ưu: "The food, the crew, the entertainment."
Khuyết điểm: "It was an excellent flight!"
Ưu: "Nothing special."
Khuyết điểm: "The seats are awful."
Ưu: "The crew was excellent.My only complaint was as we were sitting in row 54 the crew made too much noise during sleeping time.Other than that they were very helpful and very nice.It was our first time flying Iberia.It was very enjoyable.I will be happy to recommend bthem."
Ưu: "overall good flight"
Khuyết điểm: "the shuttle from trn to mad and vice versa is always always late if not canceled! it must be improved for sure. airnostrum offers really poor service!"
Ưu: "On time departure and arrival early by an hour."
Khuyết điểm: "Seats were quite uncomfortable."
Ưu: "We got there."
Khuyết điểm: "Plane arrived late so boarded late. Crew was ridiculously slow with drink/snack cart. They served only 5 rows so we never got a drink."
Ưu: "The airport was air conditioned, I guess?"
Khuyết điểm: "Awful service all around. Some type of notification about needing a passport that expires more than 6 months after your retrun date would be nice, either from the airline or from kayak, since you already send so many emails anyway. This would be super easy for you to do and save a lot of people a lot of hastle, since many do not know about this pretty counterintuitive restriction. Anyway, Iberia offered to rebook me the following day and put me on standby for the next flight to give me the morning to renew my passport. However when I came back to check in for the second flight, the original attendant had forgotten to actually add me to the standby list and in the meantime, my connecting flight had become overbooked. The check-in folks argued about whether I could be upgraded to fit onto this flight, but decided that since the original dely was my fault, the best they could offer was a flight at the same time the following day. I asked if I could rebook my return flight to push it back a day, and they told me that figure reservations could only be changed over the phone. I totally accept that monitoring the validity of my passport is my responsibility, but refusing to put in an ounce of effort to assist their customers with relatively unknown and counterintuitive restrictions, then not admitting to fault of your own or lifting a finger to make up for blatantly crappy service if it even slightly affects their bottom line is absurd. Do better, Iberia. Oh wait, you're an airline. I won't hold my breath."
Khuyết điểm: "My flight was cancelled because of the error of the travel agency to book enough time for me to connect to my flight so I was stranded in Manchester."
Khuyết điểm: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."
Ưu: "Fast boarding, friendly staff, clean plane."
Khuyết điểm: "Not even a tiny snack as complimentary for a 3h flight."
Ưu: "fast boarding"
Khuyết điểm: "food is expensive"
Ưu: "Time and flight was ok"
Khuyết điểm: "The size of the seats"
Khuyết điểm: "same"
Ưu: "Pilot advised passengers of a flat tire in order to be prepared for ground crew and firefighters to inspect the mishap."
Khuyết điểm: "Baggage size for carry on luggage changed from BA to Iberia aircraft."
Khuyết điểm: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Ưu: "Friendly staff and decent entertainment options."
Khuyết điểm: "Uncomfortable seats and not enough leg room."
Ưu: "Good on board movies."
Khuyết điểm: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher rows."
Ưu: "surprisingly smooth transition with enough time to make all connections.."
Khuyết điểm: "wish I would have been informed of imports not allowed but more my bad..."
Khuyết điểm: "I didn't have any video for over two hours. I had to speak to 4 different crew members to get them to reset my monitor. They were not very friendly."
Khuyết điểm: "No food no drinks no entertainment and my knees where hitting the seat in front and I am 5 10"
Ưu: "Pilot was great, soft landing, smooth takeoff"
Khuyết điểm: "Small seats"
Ưu: "Iberia has started upgrading their planes and this one was quite comfortable for a long flight with good legroom and comfortable seats."
Khuyết điểm: "We boarded 20 minutes late with no explanation, then took off another 30 minutes late with no explanation or communication at all. The flight attendants were not friendly or helpful. The food was mediocre. Our entertainment system was not working at all for half the flight, they reset it about four times to get it working. Once it was working, my husband's screen was not responding at all. Flight was smooth and pilots made up some time in the air which was appreciated."
Khuyết điểm: "Staff was not friendly"
Khuyết điểm: "Lost luggage, hot plane, charged for water"
Khuyết điểm: "The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us."
Ưu: "A short flight but could have some form of entertainment."
Ưu: "Considering my flight was from Tenerife to NY even though they stopped in Madrid they could have given us at least a bottle or glass of water without charging for it. No TV so not the greatest flight. Staff not very helpful at airport to accommodate a seat change to be able to sit with family."
Ưu: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Khuyết điểm: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Ưu: "The in flight entertainment and personal touch screen were great. The captain seemed to do well with abating most turbulence."
Khuyết điểm: "The cabin crew weren't all that friendly and were super stingy about giving out water during the flight. The legroom was very limited compared to my last trans-Atlantic flight."
Ưu: "Courtesy of flight crew"
Khuyết điểm: "No complaints"
Ưu: "Got to my destination safe and sound"
Khuyết điểm: "Staff has bad attitude. Food was cold. Entertainment was awful."
Khuyết điểm: "Hard to see how anything could have been done about this, but on my flight every seat was taken (except the one next to me) so I thought I'd have a little extra leg room....NOT!!! Then a 300-lb guy sits in the seat next to me. So for 11 hours I'm trapped by this guy's huge bulk and it was difficult to move my legs around any; very unpleasant. And I paid $45 to get that window seat instead of my original seat that had been randomly assigned!! I wish that airlines provided a couple seats for tall people, because our height is a kind of disability given the cramped seating (which average height people complain about)."
Ưu: "flight and crew were excellent"
Khuyết điểm: "Seats were terrible. Once the person in front of you recline his seat,, you can not pull down your tray table and you are force to recline your seat so you can earn a little more space."
I have loved the flight, very professional and caring staff.
Ưu: "The flight was with Canary Airways not Air Europa Next time I’ll book with Canary Air direct because Air Europa made a mess with the reservation and are hard to reach"
Khuyết điểm: "Nothing"
Khuyết điểm: "When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline."
Ưu: "Flight wa smooth, little to no turbulence."
Khuyết điểm: "No notice of the delay. There were several adecúate attendants and one needs to be taken out of her misery. What an awful negative and rude person, I feel sad for her. The others were ok."
Ưu: "Open seat right next to me"
Khuyết điểm: "The check in agents are truly the worst. Only one check in agent came after me through security and apologized on behalf of his colleague and upgraded me. Awful check in person"
Khuyết điểm: "AirEuropa wouldn't let me board because was my passport will be due in 2 months although I was traveling to the country were I actually live. I will file a complain for full reimbursement, not to mention having to stay in Madrid for one day to wait for Iberia next flight to Guatemala which I took."
Khuyết điểm: "Don’t sit on the isles seat. I kept getting bumped by the staff with no apology. One male flight attendant kept bumping my arm just about every time he passed by. Made no attempt to avoid my arm or shoulder. I got pretty pissed by the third bump."
Ưu: "Everything was as expected except for the inconvenience of no having food on board."
Khuyết điểm: "Had to pay for food. not a single chip :("
Ưu: "Brand new aircraft, excellent communication"
Ưu: "Crew was great, the rest was average"
Khuyết điểm: "My checked luggage for which i paid an extra $100 has been damaged to a point where 2 out of the 4 weels are about to fall. I don't know in which of the two flights it happened since my luggage was transfered during the layover."
Ưu: "The price!"
Khuyết điểm: "Never on time!"
Ưu: "Crew very pleasant and professional. Priority boarding worked very well"
Khuyết điểm: "Bridge did not work on arrival. Used bus. Sky priority but then they stuck everybody on like cattle."
Ưu: "The plane was very empty so i was able to spread"
Khuyết điểm: "Food was bad for a 9 hr Flight"
Ưu: "I am new to Air Europa, and I have had a great experience with several flights."
Khuyết điểm: "They could use kiosks at check in, to move the line a little quicker."
Khuyết điểm: "Food was terrible Boarding was late"
Khuyết điểm: "I had to pay for a sandwich and a drink. Absurd. Just add 10 euro to the flight tickets and i'll be glad to pay but don't charge me extra for a sandwich for God's sake ! Next time I'll choose British Airways or Air France."
Ưu: "It was really comfortable and the food was great, the crew was really nice."
Khuyết điểm: "There was only like 8 old movies and none of them loaded so I couldn't watch anything. And the Wi-Fi super expensive."
Khuyết điểm: "We had to board this plane the old fashion way on the runway carrying your bags and everything. Very uncomfortable and no help. It also was very disappointed to be charged €60 per each piece of luggage returning to Madrid even though they had not charged for the same luggage coming into our destination. The lady at the counter was very cut and dry and was not helpful at all. This was a round trip, no explanation on the overcharged is acceptable. Kayak should warn their customers if luggage charges are going to be added."
Ưu: "I'm a big guy, 6ft 4in, over 300lbs and I had an exceedingly comfortable 6 hour flight. Staff was friendly and just the right amount of interactive."
Khuyết điểm: "I tried to pay an extra suitcase and the website didn't give me access .. then I read than to southamerica was allow two suitcases, when I arrived to the airport, aireurope surprised me with 150 euros por one package extra"
Khuyết điểm: "I am a skyteam member and have platinum status with delta and prior to leaving for my trip I had contacted air europa with my skymiles number and was told baggage was included. Upon arrival to airport my status was ignored and I was refused when asked to speak with a manager. I ended up having to pay 60 euros in baggage fees and then was not allowed to board as sky priority despite showing the airline my status."
Ưu: "New airplane,"
Khuyết điểm: "Madrid Rome, charged for water."
Ưu: "Great flight on business class"
Ưu: "Fast, convenient flight from Boston to Madrid. Good value for price. He"
Khuyết điểm: "Had paid extra for confirmed seats, which we were told at check-in were not available. Told that the plane was full and to keep boaipasscfor refund."
Khuyết điểm: "No screens. On planes. Food too little."
Ưu: "No delays"
Khuyết điểm: "Boarding process they start from back rows first"
Ưu: "Food is poor , pasta have not taste n the portion not enoug"
Ưu: "No había nada que me agradara de este vuelo."
Khuyết điểm: "Nuestro vuelo entre Boston y Lisboa arriba llegó con retraso a su destino, Lisboa. En Lisboa, las maletas se retrasaron más de 1 hora. Debido a ambos retrasos, perdimos el vuelo de conexión entre Lisboa y Oviedo. En Lisboa, los empleados del mostrador de Air Europa ni nos miraron a la cara. No se disculparon ni hicieron ningún ademán de ayuda. No había otros vuelos entre Lisboa y Oviedo hasta el día siguiente. Tuvimos que rehacer los billetes de avión en el aeropuerto de Lisboa, encontrar un hotel en Lisboa y cenar allí por el retraso del avión de su compañia y el indebido manejo de equipajes. Aunque las compañias aereas entre Boston y Lisboa y Lisboa y Oviedo fuesen distintintas, el asunto de " no es nuestro problema" " no es una sloución" al viajero, especialmente cuando se trata de vuelos internacionales. Lo menos que Air Europa podría haber hecho por nosotros es habernos facilitado un voucher para pasar la noche en Lisboa. Por decirlo claramente, rehacer los billetes a Oviedo y pasar la noche en Lisboa sumó otros 1000 dólares. Ni que decir que en Oviedo tuvimos que rehacer todo lo demás,porque nuestro vuelo no salió hasta las 4 de la tarde del día siguente. La vuelta del día 21 de Julio desde Lisboa a Boston aconteció iigualmente con otras dos horas de retraso. La compañia Delta en Boston e ofreció a montarnos en un avión Bostón-Atlanta más tarde sin gasto alguno. Su compañia en cambio se disculpó en un vuelo internacional. Su lema "No es nuestro problema". De poco sirve esto ahora de vuelta en mi casa, exceptuando que esta familia no utilizará en el futuro su compañia en ningún vuelo internacional, ni recomendará su aerolinea a otras personas. Nunca Iberia,Delta, Air France, British Airways, Tap ni American se han comportado de este modo a lo largo de nuestro recorrido por el mundo."
Khuyết điểm: "only food and water for purchasing no entretainment."
Ưu: "The price was great for a direct flight from Boston to Madrid."
Khuyết điểm: "The plane was very, VERY old and extremely uncomfortable. This was an overnight flight, they turned down the cabin light for the first ten minutes but then it was on for four hours, making it impossible to sleep. There was no in flight movie, and there was no way to turn off the antiquated cumbersome seat TV. Really awful to get off the plane and be exhausted. They didn't offer food to the inside rows, only to the window side. When you asked you got an annoyed glare."
Ưu: "Most of the staff was friendly and professional"
Khuyết điểm: "As a musician all it takes is one flight attendant to make your trip a nightmare. Every flight is a game of cat and mouse to get your instrument on board. I was told there wasn't enough room, in the end half the over heads were empty."
Ưu: "The crew members were really nice. Five star treatment for economy travelers."
Khuyết điểm: "The plane is big and modern but lacks entertainment alternatives. They offer an IPad for rent for 10Euros. Not good."
Ưu: "Onboard service was great. A small tram picked me up as I was in a Wheelchair and transported myself and companions to the terminal."
Khuyết điểm: "I bought 2 tickets at the same time for me and my wife and the sat us separately 10 rows apart from each other. Its stupid they dont let you choose your own seats. Also paying for the bag was another long process and had to go to 3 sepparate counters because Air Europa required a different procedure. Pilots necer announced upcomig turbulence and the landing was horrible. Old and uncomfortable seatbelts. Ive been on 3 flights this week and this was by far the worst. Wont be flying Air Europa in the future."
Ưu: "Air Europa honored my SkyTeam Elite Status!"
Ưu: "Great prices without feeling herded."
Khuyết điểm: "Boarding could have been easier. Back of the plane should board before the front of the plane. Also, don't let people at the back, use the space at the front. Use the space above your own seat!"
Ưu: "Air Europa is the worst airline I ever used. Rude flight attendants. Food was awful. Old and outdated aircraft without tv screens on a 10 hours flight. Never again."
Khuyết điểm: "Air Europa is the worst airline I ever used. Rude flight attendants. Food was awful. Old and outdated aircraft without tv screens on a 10 hours flight. Never again."
Ưu: "Good service"
Khuyết điểm: "Plane too crowded"
Ưu: "Good service"
Khuyết điểm: "Plane too crowded"
Khuyết điểm: "You had to pay for internet....then you don't revive it. When asked for a refund...she acted like she didn't understand. Cater to non English speaking. Did not attempt to talk to us"
Ưu: "This time Air Europa make us field like nothing before. The check in at the airport, to get in, but specially the time in the fly, they need to improve. The food cold and very bad. We asked for an upgrade do to my health condition and ready to pay the different, nothing."
Khuyết điểm: "In other words, never againg. Thank you Kayak for the opportunity to express my experience."
Ưu: "I was not able to connect because of what happened earlier. I did get on Virgin Atlantic and got fantastic service there. Virgin Atlantic is great!"
Ưu: "Our seats were comfortable. The crew was kind. The flight was very smooth."
Khuyết điểm: "The water and juice were hot. The coffee was not good, it didn't had coffee flavor. The ice was very poor. The lights were on the whole flight, we couldn't rest at any time."
Khuyết điểm: "No entertainment for long flight except mr bean. The way to Madrid was much more enjoyable. Same airline. Oh and wifi=30$ for 50 MB. I use that in 2 min so way too little data with each package."
Ưu: "Convenience - nonstop to/from Madrid"
Khuyết điểm: "Food, entertainment (lack of), comfort"
Ưu: "Nice staff"
Khuyết điểm: "Food, entertainment systeme, seat"
Ưu: "Food portions were generous."
Khuyết điểm: "Possibly the most uncomfortable chairs ever. Entertainment was also outdated."
Ưu: "Lunch and dinners and service was better in this fly compare to my last 2 trips same fly itirenary"
Khuyết điểm: "Snacks (breakfast or PM snack) Also this is the 3rd fly that I take in las 15 months and alwyas de plug on the seats are either damage or do not operate. 3 out of 3. Please conduct an assesment of your PM verification"
Khuyết điểm: "The web page didnt work The app for ios didn't work. The line at barajas airport was huge, a lot of annoyed people and just 4 counters.. Really?! Plane was delayed beacause of this. Never again"