Not very helpful and courteous crew at the gate when they printed the ticket with assigned seat that I did not have yet. After waiting in line for a few minutes, they asked me to go back to them for help in a couple of minutes. Very confused! Extremely uncomfortable for such a long flight. Food was good, and the staff was very helpful and kind, but the TVs on the very last row on the left did not work at all the entire flight. Very disappointed.
When leaving Florence we arrived at the airport 2 1/2 hours before our flight. There were 100's of people waiting to check in for several different international flights and only 2 people working at the check in counter issuing tickets and checking bags. Many people were missing their flights and trying to figure out how to get home. We waited over 3 hours on the lines along with most of the other people on our flight. There were several altercations between travelers and ticketing agents. I am not sure if they held the flight or if we put on a later flight running through the airport to board. There were no other people in the airport at security or shops or anywhere just the crazy international flights area. When we arrived in Switzerland for our connection we were very late and again running through the airport to barely make our connection. When we did arrive in Newark our luggage did not. Also I had ordered a gluten free meal when I booked the flight and they did not have my request so I was unable to eat on the plane. If you are asking about allergy meals they should be available or I would have brought my own food on the plane. On a positive note, the blankets and pillow were a nice comfort for the long flight. They also checked our carryon for free so on our sprint through the airports we weren't dragging bags with us too.
Overall it was all good and Swiss Air is a great company —however check in time in MIami was 1 hour and 45 minutes. This was very frustrating
Missed our connection and offered little to no help. Never again.
Khuyết điểm: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Ưu: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Khuyết điểm: "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."
Khuyết điểm: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."
Ưu: "Good crew."
Khuyết điểm: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"
Ưu: "Very positive experience."
Khuyết điểm: "Flight was delayed because of a flight late arriving from Barcelona. Unlike an international flight...no entertainment & only a slight snack food. Still highest marks for the crew and the service that they provided"
Khuyết điểm: "12 hours flight just one hot meal."
Ưu: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Khuyết điểm: "The food standard seemed to be lowered a little bit, but still very well prepared."
Ưu: "Swiss took care of arranging hotel for us and substitution flight."
Khuyết điểm: "Missed connection flight because of delay"
Ưu: "Quick, clean, flight."
Khuyết điểm: "Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though."
Ưu: "Missed this flight because the first one was late"
Ưu: "There were good entertainment options though I didn’t use them"
Khuyết điểm: "Our flight was delayed 2.5 hours, during which we had boarded but were told we could not leave our seats even for the bathroom. We were offered a cup of water once during this delay which is inexcusable. (We were also woken up to serve dinner at 1am so that was incredibly inconvenient for an overnight flight) On top of that, I, as well as many others missed our connecting flight. Personally I missed my connection by 20 minutes, which seems a reasonable amount of time to hold a connecting flight with so many people from our flight on that next one. In missing by only 20 minutes, we have lost an entire day of our trip and are spending 9! hours in the airport today. There was no communication between flights clearly. Despite there being an earlier flight we could’ve been placed on after missing our connection - we did not get booked on this flight. I asked why and they just randomly placed people on random flights with no regard for when we showed at the desk. In this scenario, a first come first serve would have alleviated an absolutely awful experience. I will never fly Swiss Air again and will urge people I know to not fly this airline. The experience was extremely frustrating, the best response from an employee was “that’s all I can do for you” and I wish it on no one."
Ưu: "Very Pleasant Staff!"
Ưu: "Friendly staff"
Khuyết điểm: "Seats were horribly uncomfortable"
Ưu: "SwissAir is the best airline ever. Modern, comfortable plane with space - excellent for long haul trips. Zurich is also a great airport in which to change planes."
Ưu: "Seats were comfortable, food was ok."
Ưu: "Crew was always ready to help. It was a very smooth flight."
Khuyết điểm: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."
Ưu: "Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good! Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience."
Khuyết điểm: "As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred."
Khuyết điểm: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Ưu: "Boarding was quick and efficient"
Khuyết điểm: "Nothing I can think of was bad just a regular fight."
Ưu: "New aircraft"
Khuyết điểm: "Lost luggage. Flight delayed."
Ưu: "Stewards were friendly; snacks were good"
Khuyết điểm: "Nothing"
Ưu: "Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering."
Ưu: "Swiss took care of your mistake, booked on subsequent flight."
Khuyết điểm: "No idea a you never actually delivered a ticket. Flight over sold, Swiss had no record of the booking. KAYAK screwed up."
Khuyết điểm: "Food"
Ưu: "short travel time"
Khuyết điểm: "the landing was way too drastic. The pressure during landing was not gentle and I had a real hard time trying to allow my hearing to come back. The blood pressure in my head felt like my head would explode. My head hurt for a long time. Did not like the flight at all."
Ưu: "Everything was fine"
Ưu: "Good food, ice cream and free alcohol"
Ưu: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Ưu: "The crew members were professional and we really appreciate their high quality of service. Love the food and we enjoyed the wide selections of entertainment that was provided."
Khuyết điểm: "N/A"
Ưu: "staff were very helpful"
Ưu: "The Swiss personnel both on board and off (check in) were courteous, efficient and very nice."
Ưu: "Short flight"
Khuyết điểm: "The tram ride to the plane"
Ưu: "entertainment selection"
Khuyết điểm: "upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat"
Ưu: "overall very satisfied"
Khuyết điểm: "no issues"
Ưu: "crew was friendly, little snack was delicious"
Khuyết điểm: "Just before landing in Zurich the flight attendant started to announce the gates for flight connections. I was on tight schedule trying to make my connection to Amsterdam. He first started to give my gate number, but then said there won't be flight to Amsterdam until the next day. I was very worried. When landing it was very difficult to find anyone working for Swiss to assist me. Then someone told me that my flight would be leaving in 3 minutes. I asked to be rushed through line, but everyone said not too worry because plane would wait for me. When I arrived at gate there was no one there. Then it took quite a while to find another Swiss employee to help me. There seemed to be a lot of confusion."
Ưu: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Ưu: "Great kosher food!"
Khuyết điểm: "Leg room"
Ưu: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Khuyết điểm: "Nothing."
Khuyết điểm: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."
Khuyết điểm: "Same comments as above."
Ưu: "Friendly crew. Good food"
Khuyết điểm: "None"
Khuyết điểm: "The seats were too small. No room at all!! Could not rest bcause the passenger behind me was kicking the seat the whole trip. Very very disappointed We also paid money to reserve our seats but then checking in they gave us other seats. This is not how you do business."
Khuyết điểm: "I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all."
Ưu: "Night flight. Food is fine."
Flight was boarded by we took off an hour late.
They gave us seats in the very front of the airplane but gave us group 4 for boarding so by the time we boarded they made us check our bags because they didn’t fit. We arrived at Kennedy airport with no suitcase.
"Free" entertainment was difficult to access. Wifi was not readily available, hard to connect.
I was lucky that all the folks that I don't with were personable and competent.
Ưu: "Entertainment on seats"
Khuyết điểm: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
Khuyết điểm: "IFE was not streaming movies, WiFi on but not loading"
Ưu: "Kindness of the staff at the airport."
Khuyết điểm: "Being accommodated when your flight gets delayed over 14hrs. Not living in the area and all decent hotels booked up, me and my mother were forced to try to sleep on the floor at JFK, among a mother and two young children. That was a bad experience."
Ưu: "Captain asked passengers not making close connections to allow passengers with connections to deplane first was very helpful."
Khuyết điểm: "Flight left late and arrived late making my connection in Philadelphia for a flight to Budapest a very close call."
Ưu: "Ice cream sundae was yummy. Good amount of entertainment options."
Khuyết điểm: "The delays due to software"
Ưu: "The crew was ok"
Khuyết điểm: "Be organized better."
Khuyết điểm: "It was way too hot in the aircraft"
Khuyết điểm: "If flight wasn't delayed"
Ưu: "The direct flight was great and made up for the rescheduled flight time in Memphis."
Khuyết điểm: "Original Flight did not depart on time."
Ưu: "Super great flight attendant in first class. Very friends and beautiful smile. Nice to see on stressful days traveling. Nice job!"
Ưu: "Love flying with AMERICAN AIRLINES."
Khuyết điểm: "The 2 hour delay due to the ground crew not having it together, this reason coming from the pilot. Flight attendant was complaining more than any of us passages. Even though 85% of us missed our connecting flights. After boarding the plane, the smell of the restroom, we all had to deplane."
Ưu: "Food wash pretty good"
Ưu: "Room between rows Entertainment from St Louis to Phoenix"
Khuyết điểm: "We have to wait inside of the plain 45 min"
Ưu: "I liked the food and the fact that we had booked good seats in Economy so we were comfortable."
Khuyết điểm: "We weren't able to choose the movies etc. We were forced to watch what the airline picked on a big screen. Old plane."
Ưu: "seats are very uncomfortable I know they can make a plane with a wide enough aisle so that you don't get hit in the arm every time the cart or anyone goes past you. why can I ride a twin otter and not need a seat belt extender and need one on American? On the return on the Airbus, the seats were a little more comfortable, but still need seatbelt extender."
Ưu: "Left close to time and arrived early"
Khuyết điểm: "Wifi was offered, but could not get it connected."
Ưu: "Boarding was fast and smooth. The flight was great, seat was comfortable."
Ưu: "On time, food service"
Khuyết điểm: "Suitcase was damaged during AA/BA FLIGHT from LAX TO DUS"
Ưu: "seats were roomy, left early"
Ưu: "Direct flight, sketchy weather but we arrived pretty close to “on time”"
Ưu: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Khuyết điểm: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Khuyết điểm: "Check in at Paris took 2 hours to get through passport control and baggage pick up."
Ưu: "The crew was very nice"
Khuyết điểm: "How late the flight took off How tight the seats were Entertainment if you want to call it that was barely visible from our seats"
Khuyết điểm: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Ưu: "I like américain airline"
Khuyết điểm: "I don't like the transfer between the aéroport it take long time plus I pay the ticket for the bus when I ask British crew they sad is free. And I arive to my second fly in last minute.clise to miss the flight"
Ưu: "The crew was nice and helpful."
Khuyết điểm: "It was 3 hours delayed and we ended up with an aircraft that was in the hanger. The economy seats were really tight, more suitable for a 2-3 hour domestic flight, not for a transoceanic 7 hour flight. I paid $81 for my seat since AA did not let me choose my seat. $81 for a seat that was really uncomfortable and with very limited leg room. I felt ripped off. There were common screens as entertainment instead of individual ones, very obsolete. This will be the last AA flight I will take."
Ưu: "Returning flight had much more entertainment options. I didn't sleep at all during the flight, which was perfectly fine by me because I didn't want to. The crew did a nice job. Complimentary wine was nice."
Khuyết điểm: "Hated having to pay extra in order to sit next to my wife on the plane for our honeymoon. It was not clear from the beginning about needing to reserve any kind of seat before most were taken."
Khuyết điểm: "Nowhere on my finnair reservariondid it say this flight was operated by American. I kept logging into finnair and it was telling me I had no reservation. Very frustrating!"
Khuyết điểm: "delayed flight schedule as always with AA. messy boarding procedure. horrible scary landing at DFW."
Ưu: "Watch movies, charge your phone, play games, and snack away after meals. Had an excellent flight. I have to say that the crew made the experience very relaxing. Departure and arrival were as stated, maybe a few minutes over, but it is not like JAL can control the weather. Great experience overall!"
Khuyết điểm: "It would be nice to get complimentary wifi access, even if it's for a total usage time of 30 minutes, to text/email loved ones about departure and arrival. Still have good access options."
Ưu: "Reserved seating at time of boiling so all 5 of us sitting together."
Khuyết điểm: "When we got our boarding passes we were all sitting in different places. I cannot understand how you sit a 3 and 4 year old away from their parents. Shocking oversight."
Ưu: "Flight itself was fine"
Khuyết điểm: "Check in was the worst. 1.75 hours just to check bags. Barely made flight when arriving 3 hours before"
Ưu: "Nice crew"
Khuyết điểm: "Old aircraft with issues"
Ưu: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Khuyết điểm: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Khuyết điểm: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Ưu: "Flight was on time. Easy boarding. Smooth flight."
Khuyết điểm: "In flight entertainment was below expectations"
Ưu: "Offer to send the carry on for free at the gate."
Khuyết điểm: "Have to pay for check in bag. Used to be free!!!"
Khuyết điểm: "Baggage delay, flight delayed by 36 hours and no customer support"
Ưu: "This trip of 7hrs with AA was excellent customer service. I was very surprised, I loved it!!!"
Ưu: "The ladies at the gate stayed over time to help reroute all the passengers."
Khuyết điểm: "Plane delayed 5.5 hrs. Maintenance. New crew. Vomit on floor. Bathrooms broken. All before we board. Then @ gate for 1hr. Cancelled. 1 hr in line waiting to rebook. No shuttle to hotel. 3 hrs sleep. Front door broken at hotel."
Ưu: "Crew were friendly and helpful, the magazine was worth reading and the flight was smooth and on time."
Khuyết điểm: "The seat felt like a wooden block was strapped to my back."
Khuyết điểm: "Required to check carry on because of full flight, bag did not make connecting flight. Required to return to airport to recover 6 hours later (additional 50 mile drive)."