Very good airline, everything easy, check in etc, good service and leaves on time.
There was a little delay in the boarding
Khuyết điểm: "the seats are not reclined, not comfortable at all"
Khuyết điểm: "add low carb meal option please!"
Ưu: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Khuyết điểm: "The food was not to my liking,"
Khuyết điểm: "Did not like emergency exit seat."
Ưu: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Khuyết điểm: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Ưu: "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
Khuyết điểm: "Not a thing."
Ưu: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Khuyết điểm: "The food was not enough, we felt so hungry before arriving."
Ưu: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
Khuyết điểm: "Nothing"
Ưu: "Service Quality"
Khuyết điểm: "Seat does not recline"
Ưu: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Ưu: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
Ưu: "The 787 was awesome. Very comfortable. Great staff and service."
Khuyết điểm: "Everything. The best I I"
Ưu: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Khuyết điểm: "No problems."
Ưu: "Service was excellent. Crew did not accept tip. Food could be better."
Ưu: "Customer service on ANA was as stellar as always."
Khuyết điểm: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
Ưu: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Ưu: "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
Ưu: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Ưu: "Good price"
Khuyết điểm: "Stink in the plane"
Ưu: "They came around often to see if we needed water or anything. Food was good."
Khuyết điểm: "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
Ưu: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
Ưu: "Bigger plane..or more room between seats.. Great service. Next time will try to go both ways in ANA"
Ưu: "Very convenient and generally positive experience on this flight. Modern aircraft as well."
Khuyết điểm: "Small seats, what do you expect from economy."
Ưu: "Enough room for relax, I love this one"
Khuyết điểm: "none"
Ưu: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Khuyết điểm: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Ưu: "Food was good, the crew were kind, nothing less than one expected and nothing more either"
Khuyết điểm: "Not much of a choice when it came to films"
Ưu: "Hospitality of the staff was superb. Nice and clean cabin."
Khuyết điểm: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
Ưu: "They made a special dessart for my niece and her husband for their honeymoon trip."
Khuyết điểm: "Not realky."
Ưu: "Sleeper seats, food and service"
Ưu: "Food and movies options."
Khuyết điểm: "Not enough help to put my carry on on the overhead luggage storage."
Ưu: "Flight from Chicago had lots of leg room, Attendants are great!"
Khuyết điểm: "Maybe come around more often with water/drinks and offer more movies and food choices."
Ưu: "Efficient, courteous crews,"
Khuyết điểm: "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
Khuyết điểm: "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
Ưu: "Love the plane itself. It felt like it was new and it was very comfortable."
Khuyết điểm: "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."
Khuyết điểm: "No foot rest=back pain"
Khuyết điểm: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Khuyết điểm: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
Ưu: "on time, great service on flight"
Ưu: "The food and disipline on boarding the passangers according to their classes"
Ưu: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
Khuyết điểm: "N/A"
Ưu: "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."
Ưu: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Ưu: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
Ưu: "The staff was polite and professional. We have no complaints at all."
Khuyết điểm: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
Ưu: "It never happened"
Khuyết điểm: "See my previous comment"
Khuyết điểm: "The person behind me was coughing and had his mask off. Attendant had to ask him many times to put his mask on."
Ưu: "I like the service ! Good job"
Ưu: "The crew was very helpful."
Ưu: "The person who boarded us was very nice."
Khuyết điểm: "The primary flight attendant seemed judgemental. The snacks were minimal, and I wish I had known to download the United app to enjoy the entertainment."
Khuyết điểm: "Service was awful. Flight crew was totally uninterested."
Khuyết điểm: "Not Air Seoul! OPERATED BY PIEDMONT AIRLINES AS AMERICAN EAGLE"
Ưu: "Fast and efficient!"
Khuyết điểm: "A cream member fell asleep during take off. Possibly not a great idea."
Ưu: "Happy crew quick flight."
Ưu: "Good leg room, workers pleasant"
Khuyết điểm: "Checking in. I checked in about 22 hours before my flight and I still ended up on standby. When I arrived in the morning I asked about my seat assignment and still didn’t get one. I was physically in the airport. Checked in the night before with no seat assignment. I was in the airport 5 hours before the flight and still didn’t get a seat because I was told I was last to check in. I find that hard to believe. Something is very wrong with that. Luckily someone gave up their seat but I should not have been on standby at all"
Ưu: "Fruit lunch was excellent and fresh."
Khuyết điểm: "More comfortable seats."
Ưu: "good lunch, surprisingly"
Khuyết điểm: "Plane has TVs, but none worked. Booked through Kayak and they put us in the last row of the plane even though Asiana is partners with United and we have United Gold Status."
Ưu: "Crew was very efficient and ground staff very helpful."
Ưu: "Staff was friendly and helpful, seating was comfortable."
Khuyết điểm: "Felt awkward being fed when others were not. Media on chair back did not work."
Ưu: "Embraer is so much more comfortable than the Bombardier aircraft."
Ưu: "Arrived late at gate, they were ready for me in full anticipation. Again, world class treatment."
Ưu: "crew was efficient on time arrival"
Khuyết điểm: "food was not good seats were old"
Khuyết điểm: "Mobility scooter was broken luggage is lost still don't have it not happy"
Ưu: "Crew friendly"
Khuyết điểm: "Delayed almost 2 hours because of late incoming plane, then delayed ANOTHER 45 minutes on runway because of "ground stop" at destination. According to quick web search, this ground stop had been announced hours previously, so there was no need to board us at that time! Would have been much more comfortable waiting in the terminal. Also, rear lavatory had awful smell (so much that crew had hung filter pod of coffee inside to try to mask smell!). No attempt made to make up for delays (e.g. on previous flights I have seen crews decide to make WIFI available for free)"
Ưu: "Check in was quick and convenient."
Khuyết điểm: "Air Busan has a policy of one carry on bag only. At a minimum, it should be a one carry on and a personal item."
Ưu: "No fuss, on time, quick handling at both airports"
Ưu: "Excellent crew. Older plane. Flight was delayed by an hour but looks like it was due to other flights being delayed/Da Nang airport."
Ưu: "The crew made an effort to seat us together. Our ticket included lunch, would have been nice to know at check-in."
Khuyết điểm: "Cheap tickets but no checked baggage"
Ưu: "Spent over an hour at the counter trying to fix an error that was not my doing. I should've been upgraded or given credit"
Khuyết điểm: "Free drinks and snacks"
Ưu: "I had to pay for checked baggage twice. I'm figuring out by asking Kiwi.com what the hell was the problem, anyway it was very unpleasant experience."
Ưu: "Super fast check in and super kind and helpful"
Khuyết điểm: "Website to indicate that free checked bag was included."
Khuyết điểm: "If this had been an Asiana flight with attendant Star Alliance privileges, which is why I was willing to pay more the ticket. I could not enter the Star Alliance club at KIX because they considered it an Air Busan Flight."
Ưu: "Extra charges for luggage, entertainment and food on long flights are ridiculous."
Khuyết điểm: "機内販売が割高"
Ưu: "Courteous crew"
Khuyết điểm: "No entertainment and no snacks"
Ưu: "Crew was very polite and professional."
Khuyết điểm: "Started boarding less than ten minutes before scheduled departure, arrived to destination 20 minutes later than originally scheduled."
Khuyết điểm: "Transit in Busan is a disaster"
Ưu: "Fast, friendly and comfortable airplane and crew"
Ưu: "Easy, clean, friendly, comfortable."
Ưu: "Fast check in, helpful friendly staff"
Khuyết điểm: "Flight was delayed, but Google reported that the flight had already taken off."
Khuyết điểm: "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."
Ưu: "Overall great, compared to the price."
Khuyết điểm: "None"
Khuyết điểm: "Need more selections of foods."
Khuyết điểm: "Too many kids"
Ưu: "The CS is very good and we boarded the plane with a SWA level of efficiency."
Khuyết điểm: "The inbound plane was delayed."
Ưu: "Smiling stewardess"
Khuyết điểm: "So far so good"
Ưu: "Good service for what you've paid for. Luggage allowance included in the fare could be a bit more."
Khuyết điểm: "low price air ticket doesn't mean low quality service!"
Ưu: "Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently."
Khuyết điểm: "Basically nothing considering what LCCs provide."