Try to avoid the delay in boarding
Khuyết điểm: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Ưu: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Ưu: "Business class is the best"
Ưu: "Great food, great seats, everything was smooth overall"
Ưu: "Everything was great"
Ưu: "The crew was amazing and delightful."
Khuyết điểm: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Ưu: "The seat was comfortable, and food was very nice."
Khuyết điểm: "Nothing I could think of"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Crew was amazing"
Khuyết điểm: "Nothing really"
Khuyết điểm: "The visa check personnel were the most discourteous airline staff I have ever encountered."
Ưu: "Cabin crew attentive, cabin quiet, seats comfortable, rest rooms clean."
Khuyết điểm: "Hot food was luke warm, portions skimpy."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Crew was friendly and helpful."
Khuyết điểm: "the lights kept changing color above constantly which made it hard to sleep when needed. Was traveling with 2 small children and the ability to sit/eat comfortably was a challenge due to the limited space. Food was unappetizing and would have just preferred more fruits instead of the bland meals"
Ưu: "Great crew and front desk"
Ưu: "The other two seats in my row were not occupied"
Khuyết điểm: "The excessive and second security checking at Doha"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Khuyết điểm: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Ưu: "The crew were nice and very helpful. Vegeterian meal was great"
Khuyết điểm: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Ưu: "Good service and smooth flight"
Khuyết điểm: "One hour delay and no entertainment in the airplane and small plane"
Ưu: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "N/A"
Khuyết điểm: "Everything was disappointing"
Khuyết điểm: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Ưu: "Quality food and hospitality"
Khuyết điểm: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Ưu: "Food is really good and you guys also have options for vegetarian people as well."
Ưu: "Had the best flight experience of my life. Comfort, food & especially service was excellent."
Ưu: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Khuyết điểm: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Ưu: "On board crew are excellent."
Khuyết điểm: "Ground staff requires training specifically on communication related to boarding. Travelers were confused as to what zone is boarding at a given time as there were no announcements. Pathetic boarding process."
Ưu: "Crew attention and care"
Khuyết điểm: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Ưu: "Good legroom with respect to others airlines.. the plane is clean.. multiple bathroom so no long waits Dinner was tasty.. however the breakfast was not."
Khuyết điểm: "Cheap headphones will not isolate sound from airplane engine for such an expensive entertainment"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Food and entertainment"
Khuyết điểm: "There was a rude counter staff when we checked in in Singapore."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Comfortable wide seats, good service"
Ưu: "Food was good."
Khuyết điểm: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Khuyết điểm: "No entertainment"
Khuyết điểm: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."
Ưu: "The entertainment choices were great."
Khuyết điểm: "We sat in front of a row of children who kicked the back of my seat for 13 hrs straight. We spoke to a flight attendant about it early on in the flight, spoke to the kids and spoke to the parents. Then spoke to the kids and parents mid flight. And then spoke to them all, including a flight attendant towards the end of the flight. The issue was never resolved. We asked to change our seats but could not. We asked for the parents to trade seats with the kids and they would not. It was the worst, most uncomfortable flight I have ever taken. And I fly regularly for work and for pleasure. It was an absolutely horrible experience. I was actually in tears on the flight because I was so tired, uncomfortable and frustrated."
The crew was very unwelcoming and rude. They served food right away and then never came back after that. It was a 10 hour flight. After they served food the first 2 hours they never came back, not even to clean up. I had to use the call button 15 min before landing for them to clear my tray if glasses and food. They were incredibly rude when you asked them for anything. Ridiculous. AA business class NOT Worth it! Seats were still tight and not very comfortable. Entertaining was scant.
I kept hearing so many horrible things about the airlines and especially flying internationally. I was nervous but all of our flights to and from Rome were on time and as expected. When we got home to KC one bag didn’t make it, but is located and will be delivered within 24 hours!
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
The gate agent at the Shreveport airport whose name I believe is David was phenomenal. Fun informative courteous and just all-around awesome! Give him some kudos or a raise or both!
The gate agent (when I got off my flight from Lexington to Charlotte) had dismissed the person who was supposed to wheelchair me to the next gate I waited 10 minutes for her to call for another wheelchair assistant After 25 minutes of saving I ask her to call again as no one had shown up She was too busy talking to a friend and then left and went up to check on the next flight while I sat there I personally flag down three people asking for assistance Finally one of them told me that a person with a clipboard type device would be the one to help me I explained I had had nothing to eat in Lexington my way there because the restaurant closed due to some kind of flooding or other plumbing problem before my order could be brought to me I saw a person with a clip for type of device is actually help me get to the restaurant where I waited in line to get a table This person stayed with me as long as she could before she was called to assist another customer I was able to get something to eat then had to walk to my fly and barely made it onto the flight I have never been treated so poorly as I was in this situation I have a new knee and was in a lot of pain and was hungry I would like someone from American to contact me and indicate what Itgey will do id to compensate me for my time, trouble, and inconvenience as well as pain in his poor treatment of a customer
On both legs of my trip, going out and coming home, the flights were delayed. I had to run through PHX to get from Term A to B because the delay left me with <20 mins to departure. Staying consistent, the departing flight was late and I made the flight. Seems that a schedule is just a suggestion on American
Khuyết điểm: "Better customer services"
Khuyết điểm: "Passengers were not wearing the mask appropriately and the AA crew didn’t do anything about it. The flight was so packed that was not space for social distancing. As a healthcare professional I just feel that AA is not really concerned with doing their part to avoid the spread of the virus and minimize the number of deaths from the actual pandemic. As a professional that has been in the frontline to combat this pandemic I don’t feel safe traveling in the AA flights anymore. I don’t feel that AA cares abouymy well-being and health to keep going where is need to fight this cause. I’m sorry I’m very disappointed and frustrated after this experience."
Ưu: "There was nothing I liked I was not on the flight"
Khuyết điểm: "American airlines should have made sure that I was able to get on my flight instead of delaying my previous flight so many times that it ended up having to rent a car and drive from Louisiana to Las Vegas. they were unwilling to accommodate me on a flight that would get me home in time for me to go to work as a nurse"
Ưu: "Knowing that the pilot takes out safety seriously is to be commended. Thank you"
Khuyết điểm: "Not have a breakdown would be nice but I know that breakdowns are unexpected and it’s better to be safe than sorry with our safety. So thank you"
Khuyết điểm: "Flute gate changed 35 min prior to boarding to a new gate that was a 10 min walk. That was stressful. The flight ended up being delayed 20 min as well."
Ưu: "Flight was on time."
Khuyết điểm: "3-4-3 seating for a plane designed for 3-3-3 is very uncomfortable."
Ưu: "Everything was super comforting"
Khuyết điểm: "The flight are always subjected to delay ... I didn’t like that..."
Ưu: "The flight crew were very friendlly and accommodating. The landing in Paris was the smoothest I've ever had."
Khuyết điểm: "The guy sitting next to us. He was very messy with his own airport-bought food all over the floor. And very restless and up and down the entire flight."
Khuyết điểm: "The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin."
Ưu: "Amazing crew. Helping me figure out some charging issues."
Khuyết điểm: "Food. Still horrible after all these years. Salad was okay but meat and fish were gross. Boarding at Heathrow is also not great."
Ưu: "The crew was fine"
Khuyết điểm: "The worst international flight I’ve been on in years. No seating room. The movie was shown on tiny screens in the center aisle (which I didn’t think existed anymore) and was barely audible and tuned in and out. The plane also lacked air conditioning. A truly awful experience."
Ưu: "Amazing plane and service"
Khuyết điểm: "The chairs"
Ưu: "We were delayed due to inbound flight being late. Then weather set in, which delayed all flights outbound in ORD. The flight crew went above and beyond to make up for your delay."
Ưu: "We got there."
Khuyết điểm: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Ưu: "The crew was nice, there was a lot of room on the plane because it was so delayed."
Khuyết điểm: "It could be on time."
Ưu: "The flight was not even 1/3 full, which made everything easy. Was able to find a spot for my bad above my seat. The seats next to me were to empty, so that added benefit through out the flight. The in flight entertainment on the app is a not annoying if you don't download it first but there's a work around if you know it."
Khuyết điểm: "Minimal food selection."
Ưu: "Phoenix based First Class flight attendant Kathleen Brown was very positive and called me by name...gave her an “above and beyond” voucher."
Khuyết điểm: "No electrical outlets at seat."
Ưu: "The flight was comfortable and the crew were very nice."
Khuyết điểm: "I didn't look like that we had to board outside because a flight going to Texas was late."
Ưu: "Asked a stewardess to turn the heat up and she did."
Khuyết điểm: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
Ưu: "Friendly crew, and my wife and I were lucky to have empty seats next to us."
Khuyết điểm: "Old plane, no food, no in-seat entertainment, drinks only for purchase. This is what air travel was like in the 1980s. A nice throwback flight!"
Khuyết điểm: "Bought 2 tickets but seats weren’t together poor service"
Ưu: "on time flight, excellent crew"
Ưu: "Delayed flights. Bumped from my first class ticket. No food. Lack of adequate response from AA."
Ưu: "The crew in the plane was so happy and funny ! Nice group ! The food was fine, always can be better that’s the true hahahah"
Khuyết điểm: "The crew from AA in LAX it’s old and they don’t know nothing, our check in take 45 min, because we want to pay a extra bag. Thanks his we went with a lot time extra. American Airlines you need to make a big effort for be better."
Khuyết điểm: "Middle seat"
Ưu: "Very punctual; courteous crew. Ver smooth ride"
Khuyết điểm: "Nothing. It was excellent."
Ưu: "In general everything was good."
Khuyết điểm: "There was no menu to know ahead what was coming so I could have decided before the meals came"
Ưu: "Lots of in-flight entertainment and plenty of service."
Khuyết điểm: "Food choices left something to be desired but still good. I was in the middle seat, which nobody likes but other than that, it worked out."
Ưu: "The plain looked brand new. The in-flight selection of movies and games was excellent."
Ưu: "The staff that pushed us thru the ridiculous process of going thru customs , getting our bags checked again & raced us thru to our connecting fight was amazing !!!"
Khuyết điểm: "Our connecting flight was too close given we were coming back from Mexico& had to go thru customs. The security at customs were so rude to my mother who was in a wheelchair! The customs checking process was a joke! We barely made to our flight running thru that entire airport pushing my mother in a wheelchair. I can't tell you how horrible the experience was for both of us!"
Khuyết điểm: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Ưu: "It's convenient that was next to a laboratory."
Khuyết điểm: "It's convenient that my seat by a laboratory but since the way to laboratory is narrow the crews kept bumping my seat by the catering carts that kept woke me up while resting..."
Ưu: "Clean equipment and good food"
Ưu: "Smooth ride."
Khuyết điểm: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Ưu: "My Unit did not work. The crew tried to fix it but couldn't"
Khuyết điểm: "I was unable to use my entertainment unit, computer:tv"
Ưu: "Fares were great"
Khuyết điểm: "No update for upcoming travel arrangements"
Khuyết điểm: "Terminal at LAX requires a bus."
Ưu: "delayed at both sides with very little announcements keeping us updated"
Khuyết điểm: "It did not happen! Had to taxi to Austin!"
Ưu: "very good no problems.."
Khuyết điểm: "all good thanks much"
Ưu: "Like I said before nice early boarding."
Khuyết điểm: "No problem"
Ưu: "The crew was lovely, that's the only compliment I can muster."
Khuyết điểm: "The plane was too small for an international flight, no in-seat entertainment, it was so small and horrible. We were like packed sardines for 6 hours. Seat in front of my was broken and in a perpetual state of big recline, the bathroom light was broken in one bathroom and door on the other. The plane looked old and disgusting. Cracks in window, grafatti on seats. Will try desperately not to fly American Airlines in the future."
Flight was smooth from Check in to land in sfo Worth if
I needed to stay a couple of extra days andays and wasn't able to without purchasing a new return ticket I think that even though you're a 3 party that there should be and way that you can extend your stay if needed without without the purchase of another hold ticket I would like to see Where if needed to stay it would be affordable to be able to Other than that everything was wonderful thank you
My flight was supposed to be started at 7 am but that was keep delaying first due to foggy at arriving airport, then operational issues, then crew difficulties. They postponed to 1pm. I was supposed to land at final destination at 1pm but due to delays and missing connection flights I landed at 11:30PM. That to I was sitting way back separated from my wife and next to restrooms (with bad smell), where I booked for business class. I reserved expensive resort for a night at final destination but that ended up me sleeping for that night. Next day I had to work and my entertainment was lost. My whole day was ruined, and disturbed. Lost lots of comfort and money.
Khuyết điểm: "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
Ưu: "No problems, our connecting flight was a little late but still made this on time."
Khuyết điểm: "More comfortable seats."
Khuyết điểm: "Food vegan"
Khuyết điểm: "Our flight was delayed 5 hours and we missed our flight to Lisbon. Had to stay over in Newark for the night and actually arrived 24 hours late. And..........United lost my luggage. That was delayed another 24 hours."
Ưu: "Never got on flight."
Khuyết điểm: "No delays and compensation for inconvenience. Paid extra for seat upgrade which I never sat in."
Ưu: "Seats are small. Mans arm was touching me the whole flight."
Khuyết điểm: "Baggage took a long time to come out. Meanwhile they had the buzzer going non-stop to announce the bags for the entire time from when we got there until they started the belt. It’s around -10 degrees outside so the guys getting our bags are saints and the delay is to be expected, but the buzzer..."
Khuyết điểm: "There was no WiFi on this flight, and I count on being able to communicate, read through and respond to emails. For me, it's the beginning of my work week when I fly into the EU."
Ưu: "The ease of boarding."
Khuyết điểm: "The air conditioner went out and it was quite warm."
Ưu: "Food was actually good"
Ưu: "Lovely crew. Nice seats. Smooth flight."
Ưu: "Efficient and professional staff"
Khuyết điểm: "N/a"
Khuyết điểm: "It was cancelled"
Khuyết điểm: "Was charged $150 for a lap child traveling from us to Mexico. Did not expect this since we called prior to the flight To ask of any fees."
Ưu: "Awesome and helpful crew"
Khuyết điểm: "Reservation was deleted so check in took a very long time and my seat (reserved weeks in advance) on the long international flight was reassigned to a very undesirable location. Food was not good, and drink service was only done twice on 17 hour flight. It took an hour to start taxiing after we were all seated and left the gate."
Khuyết điểm: "More comfortable seat. The seat on this airplane offers little back support."
Ưu: "the dinner main dish was good."
Khuyết điểm: "breakfast dish was bad- Cold, hard bread with cold cut meat and cheese. also the entertainment was bad. the main tv screen played switched to french dubbed movies at a point so couldnt watch that anymore. Also the person movies were not working on my device either and the internet connection was extremely slow."
Khuyết điểm: "My booking confirmation told me we were on Lufthansa flight #7644 so naturally we went to the Lufthansa terminal at the airport. We waited in line to check in and were then redirected to a different terminal because we were actually flying United. How did that happen and why wasn't it explained ahead of time? The seat was too small for an international flight and the entertainment was unwatchable because there was a constant screeching sound in the headphones, a problem with the jack."
Ưu: "The free in-flight entertainment was great. I appreciate it being free as it makes up for some of the other issues of not being able to sit next to fellow travelers on the low-fare"
Khuyết điểm: "The 777 has the smallest seats ever!! Horrible flight!!! Seats are made for midgets!!!"
Ưu: "On time. Tasty eats. Good crew"
Khuyết điểm: "Sound in the movies is sub-par"
Ưu: "Missed connection to RDU"
Khuyết điểm: "Had to pay out of pocket for a hotel to catch next flight to RDU"
Khuyết điểm: "Flight was at 0700. Delayed until 0831 then 0900. Then we were taxi-ing for an hour. Didn't depart until a little after 1000."
Ưu: "Landed on time"
Khuyết điểm: "Changed gate to another terminal at the last minute, we made it on time buy with an infant and a toddler taking a bus in a raining day was tough."
Khuyết điểm: "I was not notified of a late gate change and missed my flight."
Ưu: "Boarding was a breeze. Smooth landing"
Khuyết điểm: "There was no Stroopwafels for snack"
Khuyết điểm: "I came up with some pretty bad bruising on my stomach from the seat belt during the landing."
Ưu: "Nice plane"
Khuyết điểm: "Baggage claim was extremely slow"
Ưu: "Fast boarding. Flight was on time. Good flight crew."
Khuyết điểm: "No entertainment on flight."
Khuyết điểm: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Ưu: "The seats had plenty of leg room and I enjoyed the movie selection"
Khuyết điểm: "The food left much to be desired"
Ưu: "Crew was efficient and professional while being very congenial."
Khuyết điểm: "Seats would't recline due to the emergency exit behind my row."
Khuyết điểm: "My bag was misplaced after being gate checked, it ended up going to baggage claim, not a huge inconvenience, but after all our trouble with United, it was frustrating and we were tired and not interested in waiting for our bags (which is why we took carry on only in the first place)."
Ưu: "Crews were great"
Khuyết điểm: "Seats way too cramped-didn't pay extra for upgraded seating , in back row. Horrible"
Khuyết điểm: "seats too small and close together. very bad seating. Would fly United again only if no other flight available."
Khuyết điểm: "4 hour delay"
Khuyết điểm: "Flight was delayed by over 5 hours with very short notice. With the exception of a $10 food voucher for restaurants that were closed, United did nothing to try to make it right."
Khuyết điểm: "Boarding was delayed then rushed because airplane arrived late."
Khuyết điểm: "i did not see anywhere when checking in on line that there was a charge for checked bags or that the self checking had to be done 45 minutes prior to departure."
Ưu: "crew members."
Khuyết điểm: "got delay."
Ưu: "No one sat next to me. Flight was early!"
Khuyết điểm: "Unhealthy snack."
Ưu: "Flight was on time."
Khuyết điểm: "Children were allowed to kick chairs and slam tray tables through the entire flight. It was far beyond childish play. It was awful and no crew did anything g about it."
Khuyết điểm: "My 7 year old first time flying and only had 1/2 a window view. Other passenger closed it, not knowing we were looking out. But for a short flight, pretty comfortable."
Khuyết điểm: "Excellent 5 star"
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Ưu: "Prompt check-in and helpful United Airlines staff greeted me as I checked in and paid for my additional luggage. Flight was on time and only takes about 40 minutes from Corpus Christi to Houston."