VN661 flight, the A321 seats are starting to show heavy sign of wear and tear
Ưu: "Check in was good"
Khuyết điểm: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Ưu: "crew were friendly and professional, food was not too bad for aeroplane food."
Khuyết điểm: "In-flight entertainment"
Khuyết điểm: "Got me there, no worries."
Ưu: "The crew was very nice."
Khuyết điểm: "There were passengers clapping through the whole flight."
Khuyết điểm: "Choice of movies was not that good. I had severe diarrhea the next day after the flight and I put it down to the aircraft food."
Ưu: "No turbulence"
Khuyết điểm: "Never wake up passengers for your terrible food"
Ưu: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Khuyết điểm: "Boarding was behind schedule and we arrived slightly late."
Ưu: "Boarding was quick and Flight was Smooth"
Khuyết điểm: "Food basic,Crew not so friendly.Flight left 15 minutes late."
Ưu: "boarding time is on time dinner have 2 choices"
Khuyết điểm: "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
Khuyết điểm: "Nil"
Ưu: "Comfy seats and blankets! Left and arrived on time."
Ưu: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Khuyết điểm: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Ưu: "Check in was efficient"
Ưu: "Comfortable seats"
Khuyết điểm: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Khuyết điểm: "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"
Khuyết điểm: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Ưu: "Good service and good beverages on the flight. VN Airlines is always my preferred carrier to/from Vietnam."
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Ưu: "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
Khuyết điểm: "Nothing!"
Ưu: "Was able to buy last minute at airport. food and drinks are fine"
Khuyết điểm: "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
Ưu: "New plane, service great, process fine."
Khuyết điểm: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Ưu: "Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays."
Khuyết điểm: "No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request."
Ưu: "Good customer service. No baggage charge."
Khuyết điểm: "Old plane. Mediocre food"
Ưu: "In-flight meals for the Asian routes were nice."
Khuyết điểm: "Flights got a bit delayed, but they mostly arrived on time anyway. Really horrible control over nasty passengers."
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Ưu: "late flight from sg,will usually depart on time"
Khuyết điểm: "they moved to changi terminal 4. Terminal 3 is much better because of train connectivity."
Ưu: "The evening meal was far better than the mystery cold cuts and drowned slaw on the daytime flight out of Hanoi. Crew were pro -- if a little terse at times. Pilot launched and landed the aircraft successfully, always a big plus in my books."
Khuyết điểm: "Seat was hard and somewhat uncomfortable. I wanted bottomless refills of white wine but the stewardesses had other ideas. Pours were on the skimpy side, too. Passengers were fiddling with their damned devices during takeoff and landing, and the crew shoulda laid down the law there."
Khuyết điểm: "Change without prior notice"
Khuyết điểm: "The back of the plane was so loud you could not hear the movies with the earphones. Food was not good. Staff was exceptional to make us as comfortable as possible!"
Ưu: "Tube entry into aircraft rather than bus"
Ưu: "I choose this flight because of late departure time"
Khuyết điểm: "no entertainment. no wifi."
Ưu: "Airplane food is usually drab & this fish in chili sauce was really tasty. Pleasant crew"
Khuyết điểm: "Miss channels fir tv or music or movies. No wi-fi"
Ưu: "On time, clean, nice staff."
Khuyết điểm: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Ưu: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Khuyết điểm: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Ưu: "Crew was helpful and stern when necessary. Due to the short flight (45 minutes), a bottle of water was handed out."
Khuyết điểm: "By no fault to the airlines, the domestic terminal is incredibly inefficient and unsympathetic to travelers with special needs (like tired and hot pregnant mothers). On top of this, you get grumpy and crotchety travelers pushing and complaining."
Ưu: "Food: good recipes, shoved out hot"
Khuyết điểm: "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
Ưu: "Early check in was not a problem and baggage check in weight is great and not paying for it."
Khuyết điểm: "This flight seems more and more every time we take an econo flight which, should be cheaper then what you get for pricing. No fluff flight only I can see the different is the baggage weight you can take is only the extra. Seem we stayed on the tar mac for a while flying out and flying in Ho Chi which, the air movement in the cabin was not that great at all and little stuffy and warm. One thing leaving out of Term 3 at Singapore if you go thru Immegration and want to eat the food is not great all and stay away from Burger King and for the 3rd time got sick again! Worst Burger Jiont in the World ever! From no soda, the chicken nuggets tasting like fish, and the Burgees did not taste like burger very sickening! Thier are a rip-off to still wanted everyone to pay full price for the a meal and without no drink and pay extra for water and wanted people to pay for ice. Burger King Co. really need to take hard look at this Joint for very bad foods serving people and getting them sick and ripping people off with money. Seats are small and compact and the seat belt for the airline is small for a bigger person and not meaning over weight."
Ưu: "Great safe airline. Friendly flight attendants. Roomy seats."
Ưu: "excellent ,no complaints. Good flight all around."
Ưu: "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
Khuyết điểm: "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
Ưu: "Good side of it give business class passages and elder people, pregnant women and family with children on board first. It's good to make a family comfortable with their children."
Khuyết điểm: "Poor menu service and I have no choices over the menu. All the request menu it just no services like it at all in flight, stewardess not so friendly at all. Interior design it's so dull colour not very cheerful airlines. Regret to fly with Vietnam Airlines. I will never take your flight anymore."
Khuyết điểm: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Ưu: "The usual Vietnam Airlines pleasant effective service ... Maybe not as many bells and whistles as others but then nor is the price"
Khuyết điểm: "Nothing"
Ưu: "Quick and easy boarding and very friendly crew"
Khuyết điểm: "Nothing really. For a no-frills flight, it was a great value"
Ưu: "Smooth boarding"
Khuyết điểm: "Leg room"
Ưu: "Smooth check in"
Khuyết điểm: "That the in-flight wifi really is free instead of making the passengers to pay"
Ưu: "The boarding was fast."
Khuyết điểm: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Ưu: "correct priority of boarding respected luggage handling very fast"
Khuyết điểm: "quality of food"
Ưu: "On time boarding. Crew was helpful with duty free shopping."
Khuyết điểm: "Could not connect to Rokki WiFi."
Ưu: "Cabin crew was nice and professional."
Khuyết điểm: "Seats are a bit cramped up."
Ưu: "Delayed in departures for 30 mins but arrived only by 5 mins late"
Khuyết điểm: "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
Ưu: "Assistance in check in"
Khuyết điểm: "After early boarding still wait like 30 min plus seating in plane"
Ưu: "On time and very friendly helpful staff. Especially ground crew"
Ưu: "All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff"
Ưu: "we arrived almost half hour ahead of schedule"
Ưu: "Ease of checking in -- and getting to the gate."
Khuyết điểm: "Flight delayed 1.5 hours, no food offered, deformed seat with no back support"
Khuyết điểm: "The short space between seats. Hard to get comfortable without room for knees. Have to pay extra for an aisle even if some are empty. Crew doesn't care."
Ưu: "Captain address on delayed update and get free meal"
Khuyết điểm: "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."
Ưu: "Efficient boarding....took off early in both directions!"
Khuyết điểm: "ドリンクの値段が高い"
Khuyết điểm: "Aircraft arrived slightly late"
Ưu: "convenient flight times"
Khuyết điểm: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Ưu: "nothing to say."
Khuyết điểm: "only food that i received the rice i think didn't cooked properly"
Khuyết điểm: "Seating is very uncomfortable."
Ưu: "Good: cheap Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Khuyết điểm: "This one was also late"
Khuyết điểm: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Khuyết điểm: "constant flight delays"
Khuyết điểm: "Late flight, not enough announcements"
Ưu: "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
Khuyết điểm: "Nothing...everything was perfect!"
Khuyết điểm: "The flight was delayed today for half an hour"
Khuyết điểm: "Late. As always."
Ưu: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Khuyết điểm: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Khuyết điểm: "Flight was delayed."
Ưu: "WiFi with some entertainment resources"
Khuyết điểm: "No food/no drinks, unexpected"
Khuyết điểm: "The delays......"
Ưu: "Nothing anymore"
Khuyết điểm: "Departed from KL with a carry on, never asked to weigh it or check its size. On the way back from Langkawi, I was asked to weigh the bag since they suddenly implemented a policy of no more than 7kg on board. Told the rude creature that it was ok when I left KL, he said: here in langkawi we are implementing the policy and have nothing to do with KL!! Was asked to check-in my bag, and paid RM79 for the extra 3 kilos. Never flying with them again."
Ưu: "Arriving safe"
Khuyết điểm: "Other passengers sneaking more than their carry on limit .Check in staff not allowing this.This caused delay of 30 mins to sort,holding every one up.This happens all the time with Airasia ."
Ưu: "Left on time, everything was OK"
Khuyết điểm: "No beer for sale and no duty free on board though its an international flight. KLIA2 is a monster, miles to walk...."
Khuyết điểm: "Would be better if they had WIFI on Flight"
Ưu: "Overall not bad the flight left on time and was a good flight."
Khuyết điểm: "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
Ưu: "Flights were on time."
Khuyết điểm: "All food and drinks were sold at additional cost, not even small snacks or water included in the price of the flight ticket."
Khuyết điểm: "All thing baaaaad"
Ưu: "Process to checking in was great, no major hurdles. Boarding and crew professionalism were good as well. Flight boarded and arrived on time."
Khuyết điểm: "Wish I knew there was no food planned for service. I would have purchase ahead of time. There was no in-flight entertainment."
Khuyết điểm: "I have flight from kualalumpur to Guangzhou ,there was no whight on tickets, I booked through Kayak web site , Only 15 kg per person is avaliable and for fees , At low fare , I have to pay twice my ticket price for I didnt book my whight before flight online ,. ? ? Flight was 4 hours to Gungzhou , no meals on board , not even a glass of water . You have to pay again on board for your food , and drinks , I feel like traviling in a low degree shattel bus , in a very very poor quality ."
Ưu: "cant think of anything."
Khuyết điểm: "the air asia klia2 terminal is a dump. the gate seats are rock hard/uncomfortable. the air con in the terminal was set too cold. I think the check-in baggage fee was too high. if I would have ordered food the price would have been close to ctrip fairs, and on those flights u might get entertainment. I don't think I saved that much to not consider other carriers next time."
Ưu: "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
Khuyết điểm: "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
Khuyết điểm: "No delays"
Khuyết điểm: "Everything"
Ưu: "The leg room"
Khuyết điểm: "Boarding process"
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Ưu: "Crew were good"
Khuyết điểm: "Flight was late."
Khuyết điểm: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Ưu: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Khuyết điểm: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Ưu: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Khuyết điểm: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Ưu: "we were on time and landed ahead of schedule."
Khuyết điểm: "nowhere to store our cabin luggage"
Khuyết điểm: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Ưu: "Extremely rude."
Khuyết điểm: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Khuyết điểm: "I am not sure why they were delayed."
Ưu: "The Business Class bed was nice"
Khuyết điểm: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Khuyết điểm: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Ưu: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Ưu: "It was a good flight"
Khuyết điểm: "The long delay......"
Ưu: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Khuyết điểm: "Could not recline chair"
Ưu: "Overall it was a good flight."
Khuyết điểm: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Ưu: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Khuyết điểm: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Khuyết điểm: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Ưu: "boarding is thru gate and not tarmac"
Khuyết điểm: "food are expensive."
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Ưu: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Khuyết điểm: "n/a"
Khuyết điểm: "The flight was delayed for over 30 mins."
Ưu: "Nice aircraft, on time departure and arrival"
Khuyết điểm: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Ưu: "Singapore to Hanoi flight."
Khuyết điểm: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Khuyết điểm: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Ưu: "i did not see any entertainment."
Khuyết điểm: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Khuyết điểm: "Temperature in cabin too warm on outgoing flight"
Ưu: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Khuyết điểm: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Khuyết điểm: "It was moving a lot!!! :\"
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Khuyết điểm: "Confort"
Ưu: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "I had lost my luggage from Singapore to Maldives’s airport"
Ưu: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Khuyết điểm: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Ưu: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Ưu: "On time. Service on board simple. Crews are friendly"
Khuyết điểm: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Landing to Hanoi in time Seat not reclining -Cabin design very dull
Ưu: "crew followed covid-19 protocol very well"
Ưu: "Crew did not do much"
Khuyết điểm: "More service. Free water"
Khuyết điểm: "Always the same problem - not enough leg room."
Khuyết điểm: "Nothing is free. You must pay for everything INCLUDING a glass of water."
Ưu: "Relatively inexpensive and on time."
Khuyết điểm: "Absolutely no customer support. No one to call or contact. In theory, they have a contact through Facebook but no one picks up. If you book through a major third party agency, you cannot log onto their system to make changes like add baggage. At the airport, they told me the only way to ask them is to come to the airport. How environmentally unfriendly and generally inconvenient. Especially in these days where such online services should be easy."
Khuyết điểm: "Seats together."
Khuyết điểm: "Very little leg room."
Ưu: "got front row seating due to being tall."
Khuyết điểm: "was surprised at the baggage charge, 1000 bth at check in but if you do at booking it is 350 bth we were told at check in, kayak says it is $15.00. ticket price was around $49 Flew this route less then a year ago and there was none of this. had no option due to liquid in my bags"
Ưu: "Good quick smooth flight On time departure and arrival."
Ưu: "Crew was great."
Khuyết điểm: "Seats were uncomfortable, very tight and hard seats."
Ưu: "Competitive price,"
Khuyết điểm: "Adverised price include proccessing fee. 7kg carry on stingy"
Ưu: "It was only a2 hour flight."
Khuyết điểm: "Nothing Free! Have to pay for water! 40 baht for a 10 baht water"
Khuyết điểm: "25 min delay departure."
Ưu: "Seats are very comfortable, speedy boarding and in flight service very quick"
Khuyết điểm: "Ran out of wine!"
Ưu: "Cabin Crew are helpful and friendly"
Khuyết điểm: "Airasia always delay"
Ưu: "Nice crew. Clean airplane."
Khuyết điểm: "Very small seat in upgrade area. DO NOT BUY SIM CARD ON AIRPLANE. Buy it when you exit. They rip you off on flight and it’s not connected."
Ưu: "The crew was very friendly"
Khuyết điểm: "The boarding process was kind of a mess and slightly stressful. The seats are tiny. Very uncomfortable for this 5’10” girl. Should give free drinks and snacks rather than charging for everything."
Ưu: "Nice newer plane and mindful staff."
Khuyết điểm: "No free snacks or drink offered."
Khuyết điểm: "Seat are to narrow"
Ưu: "Small plane with no complementary food, snacks or drinks. Didn’t mine since it was a short flight."
Ưu: "We arrived"
Khuyết điểm: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
Ưu: "Polite crew"
Khuyết điểm: "Check in at the airport was an ‘experience’. For first time travellers here make sure you go straight through security. A lot of pushing and queue jumpin so stand your ground! Flight was slightly delayed. No electronic devises could be used but hey, the flight from Bangkok is only 1hr."
Ưu: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Ưu: "Food was decent"
Khuyết điểm: "Sears were so uncomfortable. Did not recline. Sucked for a 4 1/2 hour flight. Could not rest comfortably."
Ưu: "All went well good directions at airport"
Khuyết điểm: "Air aisia check in terminal 2 not 1"
Ưu: "Boarding time was accurate ."
Khuyết điểm: "One of the crew member was very hard and never smile at all, and not polite also."
Ưu: "One go crew members was very roude and her face very hard , never smile at all."
Khuyết điểm: "Return flight and again a delay, no communication and unfriendly staff. Not friendly for families. Never again."
Khuyết điểm: "Worst seat that i've ever had. At 5'6", i rarely have trouble with leg room or sleeping - not so on this flight. Seats packed so tight it was impossible to get comfortable. Flight attendants never offered water or any service on a 5 hour flight. When we asked for water, they asked for money... This takes the idea of no frills to the extreme."
Khuyết điểm: "Everything the worst experience I ever had and will not be flying with AirAsia again"
Khuyết điểm: "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
Khuyết điểm: "The space from the man next to me, the pilot who flew horrible. The food that was offerd only for money. Everything."
Ưu: "Quick boarding, on time, professional staff. Can get cheap food ahead of time, but only recommended if you won't have time to eat otherwise because the food isn't great."
Khuyết điểm: "No individual seat entertainment, less legroom than other carriers"
Ưu: "Food was excellent and price for food was reasonable"
Khuyết điểm: "It was very expensive for check in luggage. The fees were more than our flight"
Ưu: "We were able to just carry our packs on since we pack light and therefore did not have to pay the baggage fee. The in-flight time went by quickly."
Khuyết điểm: "The boarding took almost 30 minutes longer than it had stated and everyone was just standing in line. The pilot seemed to hit every pocket of turbulence he could and the landing was terrible."
Ưu: "Very attentive crew, good food, on time arrival."
Khuyết điểm: "i somehow got sent to the wrong city where i thought i booked"
Ưu: "Punctual and no issues"
Ưu: "The price was the only thing I liked about this airline"
Khuyết điểm: "They charged us 900 baht per checked bag because we didn't check the bag in hours before the flight. It is my least favourite budget airline."
Khuyết điểm: "This flight has no drink or food at all."
Ưu: "The line didn't take that long."
Khuyết điểm: "The 7kg weight allowance is ridiculous, it's a clear ploy to grab more money for add-ons, when it should be considered below the minimum amount a reasonable one-bag traveller would bring with them. If you add a laptop, you get a free additional 3kg. Can someone please explain the logic of that? The airplane cabin was freezing cold the whole flight, colder than the older, smaller plane I took on the previous flight. If the Boeing 777 is so advanced, why is the atmosphere less comfortable? To add insult to injury, I was unable to bring adequate warm clothes for my flight to a tropical destination because of the low weight allowance. Lightweight travelers don't want to check bags because of the additional hassle and potential for lost luggage (not to mention the fees). They wear backpacks small enough to fit into the overhead compartment, but getting under the ridiculous 6kg limit means eliminating anything extraneous. 9 or 10kg is more reasonable."
Ưu: "nothing besides nice crew on board"
Khuyết điểm: "nothing free, even water on board. They are charging tripled price for bags if you did not check it in online. Personal in airport is not helpful."
Ưu: "Worst airline I've ever traveled on, their baggage fees are excessive their flight was a disaster it was delayed they didn't give us any information checking in was horrendous they were very disorganized. Their seats are tiny I am 5 feet 6 inches and I barely fit comfortably. Honestly I will definitely avoid AirAsia in the future I I traveled on many other airlines and found this to be the worst."
Ưu: "They offered nothing to drink during the flight and we were packed in really tight. Charges for checked baggage is also very high, much more than other airline averages."
Ưu: "Checking two bags cost us US$100! Water was not free!"
Ưu: "Very late flight with no explanation. Boarding was crazy. Free for all."
Ưu: "I want a refund on this flight and I will be taking measure to complain at the highest level at the company on the way I was treated and the $900 baggage charge they tried to charge me, then agreed to $450. I was on a previous flight with the same airline and was charged $30 excess baggage weight, with the same bags, which if anything were lighter. I was completely exploited and I will never book this airline again. I'm so appalled and disgusted by this airline - And warn other travelers to fly with an alternative company. On top of it all they were rude and extremely unhelpful."
Ưu: "reasonable price"
Khuyết điểm: "baggage charges. confusion on how to pay and not included in ticket. Seemingly very expensive. check in had inadequate personnel to service the boarding passengers. long, long wait in line cup of coffee on 6:10 am flight was very expensive"
Khuyết điểm: "Nothing really"
Ưu: "Very disappointed with overall experience. Booked on Kayak, received confirmation but then when I got to the counter to checkin my booking was cancelled and Kayak wouldnt do anything about it. Referred me to airline and basically "not their problem""
Khuyết điểm: "Kayak could have assisted with problems."
Ưu: "Seats very uncomfortable"
Khuyết điểm: "Allow enough time between flights first of all. I almost missed my flight from Jakarta to Bali. It took me 20 hours. It was an absolute nightmare from beginning to end in every aspect of the word nightmare. Never again."
Khuyết điểm: "It's a budget airline so you get what you pay for. Only a 1hr plus flight so it's OK. The crew were all pleasant and professional."
Ưu: "Plane was boarded quickly and left on time."
Khuyết điểm: "More comfortable seats."
Ưu: "void babi"
Khuyết điểm: "void babi"
Khuyết điểm: "Their website doesn't work. Always fails when trying to charge my credit card. Support is impossible to reach. Useless, just booked on Scoot instead."
Khuyết điểm: "The night before the flight, I tried to add more to my baggage allowance and the website would not take my credit card (I was within the correct time frame to add the extra baggage). When I explained this to them, they did nothing. The additional cost of 9 kg of baggage doubled the price of my flight. Never again. There are lots of other choices out there and I will choose something else. May karma bite them in the butt."
Ưu: "Everything was generally fine"
Khuyết điểm: "They wouldn’t allow me to check in and couldn’t explain why at SIN airport. Later the lady at the airport info desk clarified it was because of possible volcanic activity in Bali. Seems like the people at jet star might of known this instead of assuming their system was broken?"
Khuyết điểm: "The staffs are very rude and not helpful at all. They cancelled my flight just because i did not book the flight out of philippines and had to wait in the airport for 5 hours to get my baggae after they cancelled my flight. Very very dissapointing."
Ưu: "Crew was friendly and smiling throughout the trip."
Khuyết điểm: "The flight was delayed for one hour because the plane arrived late, but there was no notice about it, or any type of announcement about the delay"
Ưu: "750pm flight. Hope they add mor late night flight."
Khuyết điểm: "I dont have checkin luggage. Web checkin did not give me straight to gate boarding even on FasT booth. Old system allows me straight to gate."
Ưu: "Nothing. No food no entertainment no good service. Nothing good at all and they also take alot money for there mistake"
Khuyết điểm: "Horrible experience. Never again"
Ưu: "The only positive of the flight, was that they accidentally gave me exit row seating."
Khuyết điểm: "I didn't like that I paid almost $100 on bag fees for one basically empty check bag. They do not offer anything to drink on the flight at all. Not even the un-bottled water. If you want anything to drink you have to pay them for it. The entire flight all they did was try to pedal their over priced junk. The best part of the experience was getting off the plane and knowing that I won't ever fly with them again."
Ưu: "Low price, aisle seat"
Khuyết điểm: "crowded seating"
Khuyết điểm: "At least offer your customers some water wow"
Ưu: "Crew are ok."
Khuyết điểm: "No entertainment at all on a 4 hour flight. At least some funny clips or comedy would be suffice. A complimentary drink and some snacks would do too. Price is very deceiving. Luggage price should be included in the price. You book your flights unknowingly that you have to pay for a seat and luggage. leg space is very confined for a 6foot person. Would not recommend this."
Khuyết điểm: "My girlfriend and I purchased tickets on Kayak to Malaysia. The price seemed decent and we got the hours we wanted...there was no option to add baggage when I was booking the ticket so I assumed the baggage was included (like on many international flights.) When we got to the airport, our flight was over two hours delayed...We wanted to switch to another flight instead because we had a whole day planned, but they said because it was through a third-party we were not able to do that and there was no way to contact kayak directly. So we were forced to wait and when we went to go check in our luggage they tried to charge us $60 for 15 kg and $20 for every additional kilogram. They said it was too late to get the online price (which was half of that amount) My luggage was 25 kg which amounted to an additional $200 which ended up costing MORE than my round trip flight. Jetstar is the worst airline I have ever flown. I emailed kayak for a refund or some customer support after the nightmare we dealt with ON New Year’s Day and still have yet to hear back about this matter. Going back to solely booking airlines directly or through Expedia because at least you can get in touch with them when things go wrong."
Khuyết điểm: "No complimentary drinks on flight. Not even water. $4 for bottled water."
Ưu: "Getting off the plane."
Khuyết điểm: "Can't believe I paid $4 for a bottle of water after buying a ticket, paying extra for checked bags, and had to sit on the tarmac for 45 minutes waiting to take off."
Ưu: "There are several flights to choose from"
Khuyết điểm: "Just don't make the mistake of booking a flight you don't want because you can hardly change it without paying a fee. In my case it's like buying another ticket. Better to buy ticket direct from airlines. Change is allowed within 24 hours without extra charge."
Ưu: "The airline was very cold."
Khuyết điểm: "I was frozen for 3.5 hours of flight."
Ưu: "I used Jet Star for the first time. Everything went smooth and easy from booking to onboard. It was easier than what I thought and made my trip very casual."
Khuyết điểm: "Easy to get onboard"
Ưu: "On time"
Khuyết điểm: "No food or drink offered on flight"
Khuyết điểm: "Just a glass of water would be so nice....but how can you lock someone in a metal tube for 2 hours or more and not give them a glass of water if needed....and to have to pay such a big price for a bottle of water is cruel.....we are talking water!!"
Ưu: "I had to postpone my flight and I couldn't make it so I canceled my flight and I didn't get the money back."
Khuyết điểm: "Sneaky baggage fees. Low allowed baggage weights. Charged for in flight soda."
Khuyết điểm: "Delayed, but did give updates as to why. ALSO DIRTY, tray table smeared with food sauces."
Ưu: "Nothing to like about this Airline."
Khuyết điểm: "Baggage rates are a scam! No clear statement to "pre-book" baggage! Paid tripple there rates because booked bags at the gate, like normal people do! Was then treated terribly!"
Khuyết điểm: "I heard bag fees were high, but so much worse than I expected. The baggage fees for my wife and I cost more than the flight, almost $300 USD. Will NEVER fly Jetstar again."
Khuyết điểm: "I did not like the fact jetstar did not includ checked baggage for an international flight. i ended up having to pay about 55usd more. moreover no food no drink. i will never fly international with them again. after all i could of flew with some of the best airlines for the price i ended up paying. *got stuck in singapore airport for 10 hours *flight was super cold so a person would have to spend extra money on the comfort kit"
Ưu: "The initial price tag"
Khuyết điểm: "Hidden fees for assigned seat, bags weighing more than 7kg, boarding the flight from the back to front."
Khuyết điểm: "Crew was more in the way during boarding than they were helpful."
Khuyết điểm: "Delayed flights"
Ưu: "It was cheap."
Khuyết điểm: "Even with online check in you still have to do to the check in counter to show your passport. The wait was 20 mins! The space between seats is SO SMALL. I am only 170cm but my knees were up against the seat in front of me. And they are so narrow even the average size woman next to me kept elbowing me."
Ưu: "On time, great cabin crew and clean aircraft. Smooth flight."
Khuyết điểm: "Checkin at the SIN airport is dysfunctional. Especially for the hub city of Singapore. Go various places and to pay for a bag the only had one person at the service desk. There was a long line of people going to various places with various issues and they only staffed the service desk with one person. Consitently that person has always been rude and non emotional. JetStar either needs to replace those staff are double if not triple the help at the service desk."
Ưu: "Price. Punctual."
Khuyết điểm: "No frills."
Khuyết điểm: "I tried to book luggage online but it didn't let me do it. I ended up having to shelve out more money at the airport. It is hilarious that the luggage cost more than the airline tickets. The airline staff at the counter laughed and asked me why didn't I do it online? Well I tried and I kept on crashing on their website."
Khuyết điểm: "I booked a flight from SG to TLV via BKK. Jet star was my first flight. the confirmation mail had one booking number that wasnt JetStar. i coulnt use online check-in."
Khuyết điểm: "Very expensive baggage fees. We paid over $80 for two small bags that were too heavy to carry on. This is not advertised well at all. Nothing is included. You literally have to pay $3 for a cup of water on the flight. No peanuts, no juice, no water, no bags included. I'm surprised the toilets didn't cost something."
Khuyết điểm: "Late departure"
Ưu: "Boarding was relatively simple, and on time."
Khuyết điểm: "Even though I paid for both tickets at the same time, using the same card (the tickets were bought together) my assigned seats were NOT sitting together. When I approached the JetStar staff about this, they told me the flight was full and nothing could be done. When I asked again they told me there was no way to move my seats together for this flight. I (personally) asked other people on the flight to move, and everything ended up being OK. However this was not due to JetStar staff at all. All in all, I guess I got what I paid for: I bought a cheap flight and I got bad service. Kind of expected with a budget carrier like Jetstar ."
Khuyết điểm: "Seat too cramp! Hahahaha Overall is still great!"
Ưu: "Had to pay $60 to check luggage after they said it was fine and when left the counter going to gate someone stopped me and made me return to the counter and pay. Very inconvenient to be told everything is fine then someone stopped you to return and pay looking like you did something wrong...very unattractive and would not fly this airline again."
Khuyết điểm: "Would rather pay more for a good airline who will be ok with my cabin luggage than for a less inexpensive airline who makes me feel like a criminal and have to pay extra for luggage."
Khuyết điểm: "everthing"
Ưu: "While staff was courteous and helpful Jetstar's policies and business model lack a lot to be desired. The extra security check to rid folks of water and such sold onboard was BS. Not to mention the checked baggage charge. Will finish up this trip but never use Jetstar again."
Khuyết điểm: "Baggage charge for checked bags Charges for beverages and snacks Minimal leg room"
Khuyết điểm: "They doubled my flight cost with one checked bag, served no complimentary food or drink, and couldn't speak English. They also didn't give me an immigration form which delayed me and caused problems at the airport. Chairs uncomfortable, overhead announcements unintelligible, no entertainment available whatsoever even if you're willing to pay, pretty bad overall."
Ưu: "Boarding was awful as many people ignored the announcements and mobbed the gate. The crew needs to handle them better by telling them to get in line. I understand it's a part of Chinese and Indian culture to just shove and push your way in, but this wasn't either of those countries. The crew needs to make the passengers follow instructions and act more civilized"