Departed late. Seats were ok but the plane was dirty.
There was no snack or anything but drink.
Ưu: "We didn’t crash"
Khuyết điểm: "Everything. No charging no entertainment food was awful. Few was meh. But you sure got your money didn’t you"
Ưu: "Cookies are delicious"
Khuyết điểm: "I hate that United doesn’t let you get a boarding pass early if you don’t pay for for a bag. Hell, even Frontier lets you check in early. There was no one at the ticket counter till an hour before check in so I had to wait around outside security till I could get a boarding pass. It’s bullshit"
Ưu: "efficient and communicative"
Khuyết điểm: "Not necessarily United's problem, but I feel like the design of the seating could be more efficient. The 3 or 4 in a row seats can be super problematic if you have to use the bathroom and need to climb over a stranger to do it and they're asleep/3 times your size. Holding for 5 hours is not fun."
Khuyết điểm: "Faster boarding"
Ưu: "The crew was really nice. Flight was quicker than expected."
Khuyết điểm: "Seats could be more comfortable. Boarding process should be more organization. Snacks could be way better."
Ưu: "getting bumped up to economy plus and being in an exit row."
Khuyết điểm: "No food on a 7 hour flight?? That comes close to torture in my book. Crossing a huge ocean = food you don't have to pay for, in my book."
Ưu: "The crew were always really helpful and kind. They were happy to speak English or Japanese."
Khuyết điểm: "Despite stitching when I could and as soon as I could. Lower back buttocks hurt pretty bad half way through the flight. This is a knock on the airline industry and not so much ANA. Comfort levels start diminish when you try to squeeze as many seats as you can into airplane. Especially, for people like me who are at least 6' tall. Also, the food was very meh. This was surprising because all my other experiences with ANA were quite the opposite."
Ưu: "Not much, the plane and crew were fine. The RJ's are getting old and dirty though."
Khuyết điểm: "Delayed, delayed, delayed. The crew is less than sympathetic. No way would I fly United if it wasn't a non-stop flight."
Ưu: "Great flight experience thank you United."
Ưu: "On my flight home from Columbus, there was one guy running the whole ship! He. Was. Everything!!! So Attentive but not overly so. And he read my mind and gave me what I needed before I even realized I did. Thank you to him for one of my best flights!"
Khuyết điểm: "There really wasn't an entertainment option. A lot of airlines these days have much better service that's simple yet good. Also, just a small pack of pretzels? Fail. You have to keep up with the Deltas and Jetblues of the world!"
Ưu: "It was fast"
Khuyết điểm: "No peanuts"
Ưu: "Not anything in particular, this was a pretty aweful flight. They at least gave out connection flight information and told passengers which flights would be missed and set those people up in hotels."
Khuyết điểm: "Plane was fully boarded and as the crew was preparing the cabin, the pilot realized there was a mechanical issue. An hour and half of sitting on the plane with few updates and grumpy people and crew, air being turned on and off as they fixed the issue and no indication when we would actually take off. They should have offered some water and snacks at least and gave more frequent and better updates."
Khuyết điểm: "Flight was delayed for man hours. First Class cabin was a disgrace - old seats, no padding, plane appeared dirty."
Ưu: "see above"
Khuyết điểm: "see above"
Ưu: "The crew was super friendly and nice!"
Khuyết điểm: "Hardly any space and no type of entertainment whatsoever and NO chargers, not even a USB charge port."
Ưu: "The crew were very nice and we had a safe flight."
Khuyết điểm: "The seats were very hard and uncomfortable! Customers should bring a pillow."
Ưu: "Comfortable seats for economy"
Khuyết điểm: "Computers were down in Akron Ohio. Flight was delayed an hour. Chicago was delayed 2 hours. There was an earlier flight i should have been booked on."
Ưu: "I love the free Wifi. It adds entertainment to a very long flight."
Khuyết điểm: "I wish there was a more organized in UNBOARDING the plane. It seems like the fasten seat belt sign turns off and everyone jumps up to grab bags and block the aisle for those of us sitting ahead of them."
Ưu: "OK service, hard landing"
Khuyết điểm: "Scheduled times were kept"
Ưu: "Lots of beverages offered. Boarding was fine"
Khuyết điểm: "Lack of food choices and cramped seating"
Khuyết điểm: "Over an hr late departing :-("
Khuyết điểm: "Flight was delayed arriving to Greenville and was only informed 10 minutes before boarding in Newark. Flight was delayed another three hours leaving from Greenville. It's as if United books flights on a planned delay and they CANNOT DO THAT. My husband and I go on at least 11 trips a year and I will make sure that I pay extra to go on another airline that is reliable!!"
Ưu: "Nothing your Service was horrible"
Ưu: "Arriving to my destination is what I liked about this experience."
Khuyết điểm: "The flight crew was rude, walking through the aisle acting bossy, not courteous. I've flown united in the past and not had issues but on both united flights this trip, highly disappointed in the experience. The commercial ads blasting in my face without the option to turn down the volume is insulting."
Ưu: "The comfort the pleasantness of the staff the on time departure and arrival"
Khuyết điểm: "Everything"
Ưu: "Joe H was amazing!!!"
Khuyết điểm: "It delayed an hour for no reason. It was very late flight and then it delayed one hour which was very inconvenient."
Ưu: "Everything was fast"
Ưu: "After being delayed for 6 hours we ended up having our flight canceled due to the bathroom being occupied. Overall not satisfied with the service and will not fly with united again."
Khuyết điểm: "Sitting at the airport for 7 hours just to be told I'm not flying at all. I wasted my entire day and the pilot couldn't even show his face to explain anything at all."
Khuyết điểm: "Dead battery on plane. Delayed flight caused missed connection. No hotel voucher. Sit in terminal all night."
Khuyết điểm: "I don't don't understand why they charge me 30.00 dollars fo my bag? When my son buy me a ticket no bidy explaing about that."
Ưu: "Had plenty of legroom after upgrading to bigger seat."
Khuyết điểm: "Pricey food options and was not offered any refill on my drink."
Ưu: "For economy, I thought the seats were pretty comfortable. I also liked how they quickly boarded through the front and back doors at the same time. We got off the ground quickly."
Khuyết điểm: "Really, no complaints this leg of the trip."
Khuyết điểm: "first Flight too late Misses connection flight. Was at gate 10 min. before departure, but they did not open the door again lost my luggage"
Ưu: "Appreciated the heads up of slight flight delay and baggage carousel location."
Ưu: "The crew was fantastic"
Khuyết điểm: "I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free."
Ưu: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Khuyết điểm: "Delayed flight to Denver and our seats were not together."
Ưu: "Organized boarding and smooth flight..."
Khuyết điểm: "No complaints"
Ưu: "Friendly staff, great steward! Rico. Super nice and patient with demanding people."
Khuyết điểm: "Genie: Phenomenal cosmic powers! [shrinks down inside the lamp] (plane) Genie: Itty bitty living space!"
Ưu: "crew members."
Khuyết điểm: "got delay."