Delta is horrible from start to finish
boarding by bus(riding about 10 mins)
Flying business cannot quench your thirst. Not even a glass(in this case a paper cup) of water is onboard. I wonder if the COVID virus can survive in the longer legs.
Ưu: "Seat was very comfortable"
Khuyết điểm: "Missing snacks"
Khuyết điểm: "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
Ưu: "Korean Air was amazing. Very comfortable, hospitable, and punctual."
Ưu: "Korean Air is the best. Hands down."
Khuyết điểm: "Movie selection was poor."
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Ưu: "Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight."
Khuyết điểm: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Ưu: "Crew and seats were good"
Khuyết điểm: "Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great."
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Ưu: "Korean airlines is completely criminal"
Khuyết điểm: "Korean airlines"
Ưu: "Good crew, good service, clean quarters, cordial and pleasant service"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Friendly crew, good movie selection, USB port."
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Ưu: "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
Khuyết điểm: "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."
Ưu: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Khuyết điểm: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Khuyết điểm: "Flight was delayed 9 hours and we were never given one update, after about 5 hours they moved up to the smallest most remote gate they could and removed staff, again no updates, any information came from rumors people could get out of random employees"
Khuyết điểm: "Same above"
Ưu: "Very reliable, quick boarding"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "The staff was friendly and helpful"
Khuyết điểm: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Khuyết điểm: "not comfortable with the seats"
Khuyết điểm: "I would like to have a vegetarion menu option"
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Ưu: "Flight attendants"
Khuyết điểm: "Clean, great service, good food."
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Ưu: "Politeness, cleanliness and food."
Khuyết điểm: "Nothing"
Ưu: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
Khuyết điểm: "I can't flight. What happened?"
Khuyết điểm: "too little leg room."
Ưu: "Clean rest rooms Friendly attendants comfortable leg room"
Khuyết điểm: "Very limited entertainment options for such a long flight, IAD to Seoul"
Ưu: "Very friendly crew and quick boarding process"
Khuyết điểm: "Seat is a bit narrow,"
Ưu: "Staff great"
Khuyết điểm: "Food selection"
Ưu: "The crew are friendly, the flight was comfortable"
Khuyết điểm: "Nothing"
Ưu: "Nice friendly staff"
Ưu: "Great support and communication from staff as well as compensation for free hotel."
Khuyết điểm: "Flights delayed"
Ưu: "Nice crew, food and service"
Ưu: "The staff members were really nice and it was an enjoyable flight."
Khuyết điểm: "The food. The noodles were over cooked, but the rest of the meal was good."
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Ưu: "the airhostesses"
Khuyết điểm: "food"
Ưu: "Generally, i liked the flight. We were granted our request for a change in seats when i found out that me and my husband were not seated side by side."
Khuyết điểm: "The entertainment has limited choice of movies."
Ưu: "They have the best food;always offering drinks;have pleasant attendants"
Khuyết điểm: "Towards end of flight the headphones were failing...unclear sounds & volume fading.They can also improve on the audio selection"
Ưu: "Flight attendants are very helpful and keep smiling to customers. I feel very welcome."
Khuyết điểm: "Nothing"
Ưu: "Arrival and departure crew got mix up with no chairs available."
Khuyết điểm: "I would like them to organize for smooth procedure and no confusion to the passenger. Help and guide them for their travel and be safe at all times."
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Best leg room on their 777 we have experienced in Economy across the Pacific. A big plus since I am 6'1". The food was abominable on flights originating from Japan. Mainly mystery dishes.
JAL staff is always super professional, polite, and helpful. The ground staff in Japan were exceptionally helpful by solving our connection problems perfectly.
Again, lots of space, bug seats, plenty of legroom -served me dinner after I slept through the meal service.
It was very frustrating experience with Kayak and Japan Airlines. Chatdeal with Kayak has handled the issue in a very unprofessional manner. I had booked japan airlines from San Diego to Bengaluru via narita on Nov 21. While at San Diego airport , I came to know that japan airlines flight from Narita to Bengaluru was cancelled 2 months ago. The airlines asked me to check with Kayak as they were the primary ticket issuer. Now the issue begins from here : Chatdeal in association with Kayak was my primary ticket issuer. Firstly the customer support number that they had issued was of no use as it would always ask me to connect to representative via chat. So I went over chat over. Now in the chat, the representative were very slow in responding. They took almost 30 min for 1 response. All this while I was at San Diego airport having nowhere to go. Finally after hours of discussion, they said that this matter will be taken care by CHANGE section of chatdeal and they would require 24 hrs to come back. I objected as I was in San Diego airport with nowhere else to go. I decided to book a flight myself at 2.5 times to original cost. Finally I agreed and waited for 24hrs. But they never got back. After couple of days and after multiple attempts to get response over mail, finally they responded just to wait for some more days and its Still on going after 1.5 months. This was one of the worst case of professionalism
Ưu: "Delay of check in with upgrade"
Ưu: "The crew was attentive and service was excellent."
Khuyết điểm: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Ưu: "I think Japan Airlines is the best airline."
Ưu: "Seating and service"
Khuyết điểm: "Flight to Haneda airport not Narita"
Ưu: "The crew were very friendly."
Khuyết điểm: "The entertainment selection is really small."
Ưu: "The crew provided excellent service and the food is really great."
Khuyết điểm: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Ưu: "crew was professional, attentive and polite"
Ưu: "Spacious leg room."
Khuyết điểm: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Ưu: "Pretty much everything"
Khuyết điểm: "Nothing"
Ưu: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Khuyết điểm: "Almost missed my flight - they could not locate me as a ticketed passenger"
Ưu: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Khuyết điểm: "No vegetarian options on the main meal menu"
Ưu: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Khuyết điểm: "Na"
Khuyết điểm: "Tight seating."
Ưu: "Good space between seats. Cleanest of the restroom. Nice crew service"
Ưu: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Khuyết điểm: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Ưu: "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
Khuyết điểm: "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
Ưu: "The flight attendants were first class."
Khuyết điểm: "A small snack would have been nice, even a small bag of pretzels. Anything."
Ưu: "Nice staff."
Khuyết điểm: "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
Ưu: "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "I like the food best.."
Khuyết điểm: "Hope there will be more tracks from arashi."
Ưu: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Khuyết điểm: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Ưu: "Excellent service overall"
Khuyết điểm: "Nothing particular"
Ưu: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
Ưu: "Same as above"
Khuyết điểm: "None"
Ưu: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Khuyết điểm: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Ưu: "Crew service responsive and helpful."
Khuyết điểm: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
Ưu: "Sakura lounge was excellent."
Khuyết điểm: "The entertainment system was bit unsteady."
Khuyết điểm: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
Ưu: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Khuyết điểm: "I did not like that we could not book our seats until 72h before departure."
Ưu: "Excellent service. Flight attendants are consistantly helpful and friendly."
Ưu: "I liked the overall service and professionalism."
Khuyết điểm: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Ưu: "Friendly crew members and prompt service."
Khuyết điểm: "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
Ưu: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Khuyết điểm: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Ưu: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "787 was phenomenal- amazing airplane. You didn't even feel like you were moving."
Khuyết điểm: "Food was extremely disappointing"
Ưu: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Ưu: "Staffs areattentive"
Khuyết điểm: "Chair space so limited"
Ưu: "Comfortable and spacious for economy class. Very helpful staff."
Khuyết điểm: "If I have to be picky the movie selection didn't seem great."
Ưu: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
Ưu: "Attendants were very supportive. Food was very good."
Khuyết điểm: "Restroom smelled bad"
I will choose ANA again. Excellent Service
Ưu: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Ưu: "Very clean. Crew was very good. Food was for the most part fine."
Khuyết điểm: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Ưu: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
Khuyết điểm: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
Khuyết điểm: "Five delays and three gate changes are not cool"
Ưu: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Khuyết điểm: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Ưu: "One of the best service! Thank you!"
Ưu: "Staff Many empty seats"
Khuyết điểm: "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
Ưu: "That it didn’t crash"
Khuyết điểm: "It was very delayed and then the luggage still hasn’t come out"
Ưu: "I liked how much leg room we had. I also liked the movie selection and the food."
Khuyết điểm: "It would have been nice to have water more frequently during the flight."
Ưu: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Ưu: "Service was excellent; I felt well-cared for!"
Ưu: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Khuyết điểm: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Ưu: "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
Khuyết điểm: "How loud and aggressively the toilet flushes."
Ưu: "Crew amazing and food very good."
Khuyết điểm: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Ưu: "Staff and crew and food!"
Khuyết điểm: "We could not check in online. This was frustrating and we do not know why?"
Ưu: "Customer service on ANA was as stellar as always."
Khuyết điểm: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
Ưu: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Khuyết điểm: "N/a"
Ưu: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Ưu: "Friendly staff and great food. Cabin was spacious even for Economy."
Ưu: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Ưu: "more new movies will be better"
Ưu: "Comfortable seats, very friendly staff."
Ưu: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Khuyết điểm: "Seats in economy are a little uncomfortable, but to be expected."
Khuyết điểm: "I missed it due to delayed flight from LAX"
Khuyết điểm: "Food needs improvement"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
Khuyết điểm: "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
Khuyết điểm: "Vegetarian food options."
Ưu: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Khuyết điểm: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Ưu: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Khuyết điểm: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
Ưu: "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
Ưu: "They had good movies and music of my choice."
Khuyết điểm: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Ưu: "The staff was so very helpful and nice. Thanks a lot!"
Khuyết điểm: "The great disinter service from the flight attendants made up for the delays."
Ưu: "I like the food, service, and punctuality."
Khuyết điểm: "Nothing I do not like"
Ưu: "Stewards were very polite"
Khuyết điểm: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Ưu: "Flight from Chicago had lots of leg room, Attendants are great!"
Khuyết điểm: "Maybe come around more often with water/drinks and offer more movies and food choices."
Khuyết điểm: "Very hard landing."
Ưu: "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
Ưu: "Crew was outstanding Food and service was excellent"
Khuyết điểm: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Khuyết điểm: "Not ok"
Ưu: "The service, the plane and even the food were all top notch."
Ưu: "Young, pretty, and charming stewardesses. :-)"
Ưu: "Attentive crew"
Khuyết điểm: "Landing was rough and bumpy"
Ưu: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
They did not let my uncle fly at all
Ưu: "The crew really cares about their passengers"
Ưu: "All is well"
Khuyết điểm: "Everything is excellent"
Ưu: "Absolutely nothing."
Khuyết điểm: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Ưu: "Qatar is the BEST First Class airline in the world."
Khuyết điểm: "Everything was amazing!"
Khuyết điểm: "Food was terrible. Except for the dessert which was good."
Ưu: "The crew was amazing and delightful."
Khuyết điểm: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Ưu: "seat was okay, far from comfortable, plane too cold, although they did have blankets, late boarding, no particular reason, it's probably not Qatar's fault, but baggage service at JFK was terrible."
Khuyết điểm: "Nothing! Everything was great! It if was free that would be perfect!"
Ưu: "The crew and accommodations"
Khuyết điểm: "Availability of vegan meals"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "Seat comfort was not very good.. and food was bad"
Khuyết điểm: "Internet bad"
Ưu: "The service and food."
Ưu: "Older plane Older entertainment system"
Khuyết điểm: "Older plane Older entertainment system"
Ưu: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Khuyết điểm: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Ưu: "Crew, service, price"
Khuyết điểm: "Seats are small"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Overall services"
Khuyết điểm: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."
Ưu: "Boarding and crew were excellent."
Khuyết điểm: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Ưu: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Khuyết điểm: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."
Ưu: "Dedicated to customer service"
Khuyết điểm: "Great service. Courteous staff. Professional and well groomed crew unlike some US carriers. Decent beverage and food offerings in biz. Badly outdated IFE system."
Ưu: "Seat features. Extensive beverage and food menus. Great IFE system"
Khuyết điểm: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"
Ưu: "Dallas to Doha wheel chair service and boarding was good."
Khuyết điểm: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Ưu: "Not much except the on board crew are nice."
Khuyết điểm: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Ưu: "The Qatar Airways price."
Khuyết điểm: "Horrible customer service."
Ưu: "Food OK"
Khuyết điểm: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"
Ưu: "Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!"
Ưu: "it was nice on the plane the guests were professional"
Khuyết điểm: "before boarding the officials lacked professionalism"
Ưu: "Cabin crew friendly and efficient, great service"
Ưu: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Ưu: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Khuyết điểm: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."
Ưu: "Quick boarding/ friendly ground staff as well as the cabin crew! Food was great(even though I don't normally eat plane food) but I enjoyed their meals! Plenty of leg room with the seat compared to other airlines I have flown with! Free wifi on certain planes(even though for 15 mins, better than nothing!)"
Khuyết điểm: "Could have a bit more choice of movies but wasn't bad"
Ưu: "Incredible staff, fast boarding, great entertainment center."
Khuyết điểm: "Breakfast frittata was like rubber."
Ưu: "Qatar Airways Is Fantastic Service"
Khuyết điểm: "Service and Food Selection"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Good staff and service"
Khuyết điểm: "Require more leg room"
Ưu: "Crew was excellent. Good flight"
Khuyết điểm: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"
Ưu: "I like Qatar service very much and that is why I fly with them most of the time."
Ưu: "The Boing 777."
Khuyết điểm: "Flight attendants English very poor."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "Crew was phenomenal. Felt safe and cared fir on flight."
Khuyết điểm: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline. Not airlines fault but took too long to get yo terminal at IAD Leg room a little tight in economy of 777"
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Aside from the plane being filthy, it was a perfectly fine flight
Plan left late, scanner was not working.
Ưu: "Friendly and prompt attendants."
Khuyết điểm: "I couldn't ask for anything more from American than what was provided"
Ưu: "Crew was very friendly. Connections great"
Khuyết điểm: "Seats very uncomfortable."
Ưu: "Miserable all around experience"
Khuyết điểm: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Khuyết điểm: "Nothing evething is ok"
Ưu: "The crew was incredibly attentive and helpful."
Khuyết điểm: "Very old cramped plane. I actually overheard the airplane say that it was tired and wanted to be replaced with one made in this millenium..."
Ưu: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Khuyết điểm: "O Hare sucks. Flight always gets delayed."
Khuyết điểm: "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
Ưu: "Everything was excellent"
Ưu: "Crew was very nice and professional."
Khuyết điểm: "Plane was very hot and cramped."
Ưu: "The flight actually arrived ahead of schedule!"
Ưu: "Crew was great"
Khuyết điểm: "Side seats suck"
Ưu: "The crew was amazing, considering the late flight & full plane."
Khuyết điểm: "Took forever to get the bags"
Ưu: "Everything was perfect"
Khuyết điểm: "Baggage was not that faster but was still okay Although improvements will be great"
Ưu: "Would fly again- irritated at how does a flight manage to get overbooked"
Khuyết điểm: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Ưu: "Great service and entertainment options"
Ưu: "Busy but kind stewardesses"
Khuyết điểm: "Please offer another snack option besides carboard flavored pretzels."
Ưu: "Flight loaded on time left on time and arrived on time. Crew were all very nice."
Ưu: "Crew was very nice. Plane was clean."
Khuyết điểm: "Tight squeeze into seats. TV selection wasn’t mainstream programs - nothing of interest to an older person."
Ưu: "Great entertanment system and nice complimentary drinks including liqour."
Khuyết điểm: "Seats a little cramped in coach"
Ưu: "They rerouted me so I at least salvaged some of my trip."
Khuyết điểm: "They rerouted me for no reason making me miss my reunion."
Khuyết điểm: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Ưu: "Free upgrade despite the delay so it was great."
Ưu: "friendly crew, good leg room, on time dperature and arrival. entertainment"
Khuyết điểm: "one of the food items (beef sandwich) has alcohol in it but I was't told so I ordered from my child then discovered it after reading the label."
Khuyết điểm: "Bought 2 tickets but seats weren’t together poor service"
Ưu: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Khuyết điểm: "A long delay. Patience is everything and the staff and crew were very friendly."
Ưu: "Great staff and crew. Keep you posted and informed. Good service."
Ưu: "Staff and Entertainment"
Khuyết điểm: "Back row, but someone has to sit there :)"
Khuyết điểm: "Pilot was going so fast never told us why we kept descending and going back up and people were throwing up and they wouldn’t give soda to settle stomachs"
Ưu: "It’s a jet"
Khuyết điểm: "Boarding terrible at DCA, seats cramped"
Ưu: "I liked having the built in screen on the a321. Americans streaming service has lots to offer but the built in screens have more choices. I get why they want to just offer the streaming but I appreciate all the choices! There was a group number enforcer at the gate to make boarding more organized! She was polite but told the mobs that try to use the premium line to wait their turn."
Khuyết điểm: "I asked for upgrades to and from Chicago. I’m a gold member and fly for leisure fairly often. There are so many people looking for an upgrade these days that you’re rarely getting the opportunity"
Khuyết điểm: "Made us wait over 2 hours on the tarmac before take off inside the airplane."
Khuyết điểm: "2.5 hour delay."
Ưu: "The plane was very nice and the seats were really quality. Shepards pie was tasty."
Khuyết điểm: "Delayed for an hour and a half."
Khuyết điểm: "No personal TV for entertainment"
Ưu: "Crew very quick and efficient in service"
Khuyết điểm: "Over crowding, boarding is a jungle,"
Ưu: "Boarding was quick and easy, no problems or hassles. Seat reclined and was reasonably comfortable. Left early, arrived even earlier."
Khuyết điểm: "Crew was more robotic than human, which is bexoming a trend on AA. No smiles, no acknowledgment, just doing the job of handing out food and picking up trash. No personal touch whatsoever. Food was subpar for an AA flight, especially international. Entertainment system has many defects and problems, for example "search" is useless. Uninspiring and forgettable film choices as well. The knob to control air flow was broken which made it chilly. To finish as I started, a more engaged and pleasant crew could have made all the other things more palpable and acceptable. They were just too cold, like the temperature in the cabin and distant."
Khuyết điểm: "2 hours late. Kept moving the boarding time by 10min"
Khuyết điểm: "Lack of entertainment provided."
Ưu: "Crew was very nice ."
Ưu: "The crew was friendly, energetic, educational and very helpful"
Khuyết điểm: "Des moines airplanes seem to be the left overs. Old and outdated."
Ưu: "That it finally took off and landed."
Khuyết điểm: "Everything else! American is getting worst by the day."