As it is a long flighg, would appreciate if flight crew regularity asks passengers if they would like refreshments
My diabetes meal was the same on my earlier flight from Hyderabad to Singapore. The breast of chicken was 3-4 oz piece. It was difficult to cut it on the smaller pieces in the tray. Prefer pre-portioned chicken breast cubes. No need to make it a chore. I could manage to handle, but be considerate to seniors who might have limited mobility etc.
Ưu: "Singapore Airlines has everything worked out for you before you land. That's a great help. The stewardesses were just phenomenal and endlessly polite. I will definitely use them again."
Khuyết điểm: "As much as I normally nitpick something, I literally have no criticism at all of Singapore Airlines. Everything they did was a step above everyone else."
Ưu: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Khuyết điểm: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Ưu: "Crew , amenities and food"
Khuyết điểm: "None"
Khuyết điểm: "On time would be better."
Ưu: "They were very generous with food and drinks. It was a pleasant flight."
Khuyết điểm: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Ưu: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Khuyết điểm: "Silk air"
Ưu: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Ưu: "Cabin crew were great"
Khuyết điểm: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Khuyết điểm: "Delay could be complimented by faster speed"
Khuyết điểm: "Great Airline. Great staff and service. Good food and drink."
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Khuyết điểm: "Excellent service"
Ưu: "See above"
Khuyết điểm: "See above"
Khuyết điểm: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Ưu: "Couldn't find a problem"
Khuyết điểm: "Nothing"
Ưu: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Khuyết điểm: "Need to update the planes.."
Khuyết điểm: "Way too cold"
Ưu: "Friendly staff."
Khuyết điểm: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "In flight entertainment systems"
Khuyết điểm: "I had beef with mashed potatoes but I found the beef was quite tough."
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "Staff was polite and accommodating"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Khuyết điểm: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Ưu: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Khuyết điểm: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Khuyết điểm: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "Crew was friendly and whole on ground process was efficient."
Khuyết điểm: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Ưu: "I like the personal TV, my foot rest and water holder frequent water serve,"
Khuyết điểm: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Ưu: "Staff managed to change seating due to height. Very accommodating."
Khuyết điểm: "Entertainment console dated. Sound very crackly. Video images not sharp."
Ưu: "Comfy chairs and good food on Singapore Airlines."
Khuyết điểm: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Ưu: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Khuyết điểm: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Khuyết điểm: "Need to be able to upgrade with Krisflyer Miles"
Ưu: "Crew was very friendly and good service."
Ưu: "Food, movies, support, were all wonderful."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Great service with a smile and can do attitude"
Ưu: "The seat comes with foot rest attached to the front seat."
Khuyết điểm: "I asked for decaf coffee and the attendant totally forgot about my request."
Khuyết điểm: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Khuyết điểm: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
Ưu: "Food & condition"
Khuyết điểm: "Crew were unfriendly and rude"
Ưu: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Did like Aircraft seats from Atlanta to Doha. Doha-Delhi and return from Doha - Atlanta Never thought a buss class is. Been thru Delta/Klm/Turkish Buss class. I would never go in Qatar air lines again
Economy seats are smaller compared to other long haul international flights. Entertainment was awful. No digital monitors, bad audio ( no good ear phones) and worst of all most of the movies don’t have subtitles ( image you watching with poor quality headphones with noise from flight .
Everything was wonderful!
Provide for FOUR hours Journey time and some entertainment in the flight. Thanks
A long haul flight needs roomy and comfortable seats.
Ưu: "Excellent crew. Very good food. Comfortable seats."
Ưu: "Everything great!"
Khuyết điểm: "~"
Ưu: "Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "All great experience!!!"
Ưu: "La tripulación excelente y nos dieron un obsequio"
Ưu: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Ưu: "Crew . Food . Service was great ."
Khuyết điểm: "Every things was good ."
Ưu: "All except the food"
Khuyết điểm: "The food"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "All the crews are awesome and very helpful, especially to the parents with young kid."
Khuyết điểm: "More variety and quality of food"
Khuyết điểm: "The flight is too long"
Khuyết điểm: "WC size (too small) and location. Other airlines such as Lufthansa (NYC - Munich) do way better job in this category ( I believe Lufthansa aircraft was either A330 or 340)"
Ưu: "The crew were very friendly"
Khuyết điểm: "The boarding was delayed"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"
Ưu: "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Khuyết điểm: "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."
Ưu: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Khuyết điểm: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Khuyết điểm: "Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out."
Khuyết điểm: "None"
Ưu: "The staff are great, the food is good."
Khuyết điểm: "The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point"
Khuyết điểm: "Nothing"
Ưu: "The leg space the reclining chair the personal tv the head rest The food"
Khuyết điểm: "Nothing"
Ưu: "- Service - Food Quality"
Khuyết điểm: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"
Ưu: "I had an exit seat"
Khuyết điểm: "Service was only fair, no power outlets for a 15 hour flight. Seats too narrow. Only good options for every meal was chicken and vegetarian"
Khuyết điểm: "Seat to LA was broken"
Ưu: "Flight attendant are very attending. Overall, excellent performance. love them and would fly again from Qatar Airways. Food was great and just the way we would like to eat."
Khuyết điểm: "Some Cabin Crew are RUDE fromEven though Cabin Crew manage to gave us what we preferred to eat. They are the best. Doha -Kathmandu. They treated some senior citizens passengers who wouldn’t understand english with some disrespect. In addition, we had some problem with meal that was pre-ordered. It was probably system glitch but our meal selection wasn’t registered and Crew didn’t have idea about our meal."
Khuyết điểm: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Ưu: "Quality food and hospitality"
Ưu: "i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly."
Khuyết điểm: "the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!"
Khuyết điểm: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"
Ưu: "Great selection of movies and tv shows"
Khuyết điểm: "Entertainment screen is too dim even on highest brightness setting"
Ưu: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Ưu: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."
Ưu: "Quality of foods and service"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "It was a good flight. I'd give it 4 of 5 stars."
Ưu: "food and courtesy of the staff"
Khuyết điểm: "nothing"
Khuyết điểm: "I am platinium and got treated that way!!"
Ưu: "The service was great"
Khuyết điểm: "Nothing"
Ưu: "Plane wasn't full, which was nice."
Khuyết điểm: "Boarding was a mess. Starting the pre-boarding process into an area without a restroom was horrible. Not allowing us to bring a water bottle on a 14-hour flight was cruel. Movie selection could be better. Additionally, it seems like the Qatar airport is becoming more like a US airport. Agents were barking orders and the pre-boarding process was slow. It was not a good start to the flight."
Khuyết điểm: "You do a sorry job of keeping couples in seated side by side my wife of 3 days wasn't even in the same row and there were at least three other couples that were done the same way y'all need to pay closer attention to the people that are buying your tickets"
Asiana was fine. It was Budget airlines that Kayak works with that were downright crooks. This is not a company that Kayak should work with. Working with them made me actually trust Kayak much less.
Khuyết điểm: "Not hung; great flight, great service"
Ưu: "Had a whole row to myself"
Khuyết điểm: "Food wasn’t great"
Ưu: "Seats are spacious and comfortable. Flights were on time and arrived on time."
Khuyết điểm: "Food was not too good."
Ưu: "The flight was on time. Crew was pleasant."
Khuyết điểm: "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
Ưu: "Seoul to NYC JFK 1/24/20 trip. This female Korean member was rushing passengers. Which was totally unnecessary. It is necessary to give client some time to get situated. Airline serve all kinds of age group of client. I was watching the way she was serving food, again in a rushed manner? Does she like her job? This is unprofessional. The rest of the crew members were courteous except her. Bad representation of this company."
Khuyết điểm: "Read above. The food is on the mediocre side. The beef was so hard to chew. The shrimp pasta had 3 pieces of small shrimp. I will not recommend this airline."
Ưu: "Crew was great, had a comfortable flight."
Ưu: "It didn't crash."
Khuyết điểm: "Food. Temperature. Toilet. Humidity in the cabin. All were the worst."
Khuyết điểm: "check in process"
Ưu: "seat food and cabin crew"
Ưu: "Crew amazing, seat comfortable"
Khuyết điểm: "More new movie and menu for food diversity like noodles sandwiches.,,,"
Khuyết điểm: "Rude flight attendant. Disgusting!"
Ưu: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Khuyết điểm: "The airline's on time record has got to improve. Period."
Khuyết điểm: "not enough movie choices. Flight delayed 30 minutes, had to deplane on tarmac & ride shuttle bus to terminal, waited 30 minutes for luggage causing passengers from another flight arriving later to get taxis first so had to wait another 30 minutes for available taxis."
Ưu: "I wish the American and western airlines would take a lesson from Asiana. Their staff is so polite and efficient at everything from luggage logistics to meal service. The food was great, water and orange juice plentiful. The bathrooms were kept clean throughout the flight. There were even combs and toothbrushes available. Great movie selection and screen interface with lots of inflight info about the plane and our journey."
Ưu: "Service staff was great, excellent service"
Khuyết điểm: "Planes are a bit dat d"
Ưu: "Flights on time , good seats and a good services"
Khuyết điểm: "None"
Ưu: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Khuyết điểm: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Ưu: "Crew was very nice and accomodating."
Khuyết điểm: "The temperature in the airplane was extremely cold, even wit h the blanket on I was literary shivering. Other people felt the same, the person next to me kept on her a heavy winter coat with a hood all the time. Seats were extremely tight."
Ưu: "I do like the Asiana airlines, they do arrive and depart as planned and they have a decent selection of food good service from the flight attendants. Pretty much, overall good experience in the plane"
Khuyết điểm: "I personally can't say I didn't like anything in the Asiana airlines. overall it's been a great experience"
Khuyết điểm: "I wasn’t allowed to do online checkin so I got one of the few seats left in the middle. The flight was delayed 2hours. My standard carryon didn’t fit in the overhead bin. Overall it was poor."
Khuyết điểm: "Always late"
Ưu: "Great food!"
Khuyết điểm: "N/A"
Ưu: "Crew was nice. Food pretty good"
Khuyết điểm: "Every plane delayed."
Ưu: "I had no idea Asiana is this nice. Crew, food and aircraft were all nice! Had a great time flying with them."
Khuyết điểm: "I just didn’t like that they didnt tell me im gonna be seated next to person carrying a dog on a previous asiana flight. Im not comfortable with dogs and i understand they wanna create an animal friendly atmosphere but what about those who are not comfortable around animals?"
Ưu: "Kind and professional service."
Khuyết điểm: "Food I like to have was run out so I had to eat whatever available."
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Ưu: "Comfortable journeys without getting tired"
Khuyết điểm: "Nothings"
Ưu: "On time, excellent staff!"
Khuyết điểm: "Improve the food menu. The entertainment screen is a bit small and old."
Ưu: "The crew on this leg were phenomenal. They were very proactive and friendly, and were always smiling and happy to help. Upon boarding, a family had taken over my seat and row, moving themselves without asking and displacing all 3 of us in that row. The crew quickly found a solution where everyone got a seat they desired, even with a completely full flight. The food and entertainment were excellent, with a decent variety of movies and TV shows."
Khuyết điểm: "When boarding, there is just one huge line with the entire flight lined up. Myself and a few other passengers just waited around the gate area until final call and then boarded, avoiding having to stand in the line that stretched to the next gate. Legroom was decent enough for a 5 hour flight. Asiana flights seem to be in no hurry to depart on time, although they usually arrive on time. We boarded on time, but my flight left the gate an hour late. However, we arrived to PNH ~15 minutes early, so that made up for the delay."
Ưu: "I liked everything about the flight. The attendants were kind and I received great service."
Ưu: "Safe flight and crew was nice"
Khuyết điểm: "Suppose to have a window seat, got a isle seat. Food choices were aweful. Didn't eat"
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "I love the tv's and the cleanliness"
Khuyết điểm: "I slept the whole time at the window seat so I wasn't distirbed so I didn't have any hiccups! Perfect flight"
Ưu: "Crew was friendly from start to finish."
Ưu: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Khuyết điểm: "Limited in flight entertainment for children."
Ưu: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Khuyết điểm: "Nothing that I didn't like. Very impressed from beginning unti landed."
Khuyết điểm: "the flight was late 30'."
Ưu: "The air "exercises" that you are forced to watch at the end of any Asiana flight are a joke- pressing on three pressure point? How about some leg or arm stretches? Flight took off and landed. Poor cabin speaker system; could not understand anything."
Ưu: "That we were referred to the manager immediately with our concern."
Khuyết điểm: "The manager at the Asiana check-in station the morning of our flight told me I did not have the right paperwork and told me it was my responsibility as a passenger to have the correct paperwork in order to board the plane. When we asked her how we should proceed, she repeated the same statement about "responsibility as a passenger" over and over instead of telling us where to go get the correct paperwork. She offered no tips, next steps, empathy, or direction and did not even say, "I don't know". With her tone of voice, she basically said, "It's not my problem and I do not care - go away." My fiance and I canceled our flight and flew with Korean Air."
Khuyết điểm: "Change Flight cost too much"
Ưu: "Food, service were great"
Ưu: "The flight attendants were responsive and polite. The foot rests at the economy seats were a nice bonus. The bathrooms were well stocked and mostly clean. The entertainment was OK. There were mostly action movies which aren't my thing."
Khuyết điểm: "The check-in line was about an hour long. There were way too few people at the counters for a very large plane. I pre-weighed my bags on scales that weren't being used and moved things around. The really stressful part was my carry on bag. It was overweight and transferred things to my handbag and into my suitcases as much as I could. The only things in my carry on were my laptop and medication. It was still 2 kilos overweight. I appealed to the manager who said I had to check it. Checking a bag with my medication would be dangerous to my health and we know they wouldn't reimburse me for the theft of my laptop. The manager, Yeonju Lee (first name may be spelled incorrectly) was completely inflexible and devoid of compassion as was the check in agent. They said the restriction was due to security measures, which is a lie. I've traveled all over the world with carry on over 20 pounds and there has never been a problem. They said I had to correct the problem in 7 minutes or I would not be allowed on the plane. Ultimately, I almost missed the flight. I had to ask people in the security line if I could go ahead of them. If I can avoid it, I will never fly Asiana again. The seats are hard as rocks which is difficult for a 14 hour flight."
Ưu: "It was one of those weeks with delayed flights due to regional inclement weather. I felt they handled the situation really well. The airline managed to give my child and me seats next to each other after helping me rearrange my flight schedule. We were in an A380. It was a packed flight. The crew was efficient, attentive, and calm. Asiana Airline strives to be a service-oriented airline, and it was demonstrated on this flight."
Khuyết điểm: "Communication is not always clear especially in-flight communication, more likely a language barrier that can be improved. Wondering if a ticker board would be helpful."
Ưu: "Food Entertainment Leg Room Staff"
Khuyết điểm: "Only 1 Checked bag per person Too long to check in due to excess baggage, and dual passport for visa. Excess Bag Fees"
Great crew and good service
Ưu: "Not much really"
Khuyết điểm: "Boarding, food, seat comfort. Essentially everything"
Khuyết điểm: "Food & drinks"
Khuyết điểm: "I have to wait 5 hours for a connection flight. I was not happy with. Other then that I had a great experience with Turkish Air lines"
Khuyết điểm: "Food"
Ưu: "Good food good movies"
Ưu: "Everything was good... nice and neat crew, airplane clean and comfortable, good service food was good."
Khuyết điểm: "The bathrooms are way and far back... and we are not allow to use Business Class."
Khuyết điểm: "The head phones are terrible."
Ưu: "Food was good. One thing I like about Turkish Arilines is that the plastic containers they use for food are a variety of shapes and sizes. This really helps the food service seem less industrial."
Khuyết điểm: "Check-in was ludicrously slow, though that may have been due more to customers than to staff... Entertainment system at my seat not functioning."
Khuyết điểm: "Tell passengers the truth from the start!"
Khuyết điểm: "Unconfoetable seat for business class. No priority for boarding in business clas. Old plane."
Ưu: "World-class service at a price, convenience of connections, still free seat resevation and decent luggage allowance, two suitcases, for all of which other carriers extort extra payments."
Khuyết điểm: "Little bit quicker tray collection after meal."
Khuyết điểm: "Awful service and no one know what’s going on. Connection flight could have waited 10 minutes to accept one passenger. It was not my fault we are delayed."
Ưu: "Service was excellent Food was delicious..."
Khuyết điểm: "Everything was perfect..."
Ưu: "This was a normal flight. Nothing out of the norm. good food, and good entertainment selection."
Ưu: "The staff was friendly and an onboard meal was provided."
Khuyết điểm: "We checked in online the day before with seats together and the morning getting our boarding pass they changed the plane and 1 of our seats was changed to across the plane. Luckily the lady was able to get a pair seats sitting us together."
Ưu: "Everything was great but I particularly liked the meals. Many fine movies. However, The movie viewer on my wife's seat did not work."
Khuyết điểm: "Flying from Barcelona to get a flight to Boston from Istanbul was a mistake on our part. We saved money but were awake for more than 34 hours"
Ưu: "Organized and well prepared. No attitude from the flight attendants. Everything went smooth as it should be. We left a bit late and we got on time. Pilots exelled."
Ưu: "The food"
Khuyết điểm: "The seats are very tie"
Ưu: "Food was good"
Khuyết điểm: "Hour and a half delay"
Ưu: "customer service, food, entertainment."
Khuyết điểm: "small seats"
Khuyết điểm: "My flight was delayed, and the wrong gate was initially listed for my connecting flight, causing me to miss my flight. I asked to transfer to the next flight, but the staff there argued with me and refused to do so, saying I must purchase another ticket. I was forced to purchase a visa, go through passport processing, and purchase a new ticket that cost nearly as much as my entire round trip ticket from the US. I then had to pay to stay overnight in a hotel and had to make alternate arrangements to meet my hosts when I finally reached my destination."
Khuyết điểm: "It was very hot during the entire flight."
Ưu: "Food was great. Crew was awesome. Quick boarding."
Khuyết điểm: "It was very hot on the plane for the majority of the flight."
Ưu: "Very nice crew and not at all crowded flight, also the flight was extremely fast."
Khuyết điểm: "Very loud plane so that I couldn't watch a movie and understand the audio."
Ưu: "I liked the entertainment- plenty of things to watch and listen to. Food was good. I also enjoyed the service, hot towels and friendliness of staff. Overall, it was a great experience!"
Khuyết điểm: "Sitting next to many kids who were very noisy and messy. They completely trashed the bathrooms which did not make it fun for me to use after them. This is just what I did not like- I understand this is no fault of the airlines or their staff. I am just more aware that several Turkish families may fly back and forth with their children and as a passenger, you may be seated close to them on the plane- just a thought."
Khuyết điểm: "The additional security check for flight from Istanbul to US was somewhat unpleasant as women were called out from the line to be separated from men for security check. They should have wait for each family to come up for their turn to be checked, so families would not need to be separated for a while."
Ưu: "As always, great entertainment system. Constantly updating and improving."
Khuyết điểm: "For some reason, I didn't get the option to choose a meal type at check-in, as I sometimes have in the past. Seeing as it's Passover, and I don't eat meat, I wasn't really able to eat much from the default meal I was given."
Khuyết điểm: "My tv and monitor didnot work...10 hour flight was sooo awfull,pluss i couldnt charge my phone ...When i ask to find me a seat they couldnt and i asked for upgaded seat they have seats but they are not allowed to put me there......10 hour flight I staired at the black screen tv..I paid same amount of money as theothers but got less service and crew didnt even bother the help"
Khuyết điểm: "I missed this flight also and tried to get a refund for it because the times were not good for me."
Ưu: "Service is excellent. Ground support was okay, not overly friendly."
Khuyết điểm: "Istanbul airport has too many people not a lot of place to sit and rest. Very difficult to use the internet."
Ưu: "The food was decent, as well as the movie selection."
Khuyết điểm: "The crew were incredibly rude, it was badly organised, there we delays on our flights, the boarding process was a nightmare. After booking both mine and my boyfriend's tickets we were later warned that there will be an 8 hour lay over instead of the expected 3 hour (as booked). I will try my very best to avoid Turkish Airlines in the future. After taking many long haul flights in my life, I can safely say that this was my worst and most disorganised travel."
Ưu: "Food and service very good"
Ưu: "Free beer, edible food, free tote bag with earplugs blindfolds and (crappy) ear phones"
Khuyết điểm: "Very small seats, long layover in airport with minimal entertainment options, security risks of spending layover in terrorist attacked airport, flying from prague we had to fly 3 hours East only to fly 12 hours West...24 hours of travel to fly from eastern Europe is not necessary. Next time I'll pay more and avoid flying through Istanbul."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Loved the entertainment center and options. Loved the frequency of beverage service."
Khuyết điểm: "Nothing. Everything was great!"
Ưu: "Crew with genuine smile. Delicious food."
Khuyết điểm: "Very narrow seatig space."
Khuyết điểm: "Transfer to terminal was by bus from out on tarmac."
Khuyết điểm: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Comfort was excellent and the crew very nice!"
Khuyết điểm: "My baggage was damaged."
Khuyết điểm: "I lost my lagguge You"
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Ưu: "The price, the service, the food"
Khuyết điểm: "I wish there could be a little more leg room"
Khuyết điểm: "Food disaster always same Organisations very bad"
Ưu: "Pretty good food, great crew. Exactly what you would expect from an airline."
Khuyết điểm: "Don't really have any complaints"
Khuyết điểm: "Will send email re all the problems encountered . Never did make flight and Turkish Airline counter was shut down when I attempted to reschedule the flight....no telephone number listed on E ticket confirmation, Tam Linhas Aereas counter personnel were unable to assist with issue. Overall, totally dissatisfied ....felt that I was hung out to dry in at the Buenos Aires Airport!"
Business class - dificult to get out of front facing seat to get to the aisle. No handholds etc. The seat in lay flat position can be a little wider so arms don't get scrunched when laying on back - I am not very big at all. The food tray needs to be able to be adjusted closer to passenger while eating.
Khuyết điểm: "Food you have made batter next time please"
Ưu: "Crew was great"
Khuyết điểm: "nothing stands out to be improved"
Ưu: "Crew was professional and food was very good. Entertainment was really good."
Ưu: "Amazing crew and excellent food and beverage choices"
Ưu: "Etihad crew are awesome. The A380 is the best plane in the skies"
Khuyết điểm: "Free upgrade to business class? Because everything was perfect!"
Khuyết điểm: "We did order food vegetarian Jain but they didn’t provide that."
Khuyết điểm: "Too little space for carry on compartments. Seats are too tight and tiny, very uncomfortable, staff not interacting or smiling, food was disgusting and tasteless, the aircraft seemed old and was so incredibly noisy the whole trip, and the ventilation was too bad the smell was just old and rusty."
Ưu: "Plane was clean especially bathroom, chairs were comfy, good entertainment options"
Khuyết điểm: "It took forever to check in and board. Colombo airport is a bit disorganized. Vegetarian meal was 2 types of pasta no vegetables"
Ưu: "Not applicable"
Khuyết điểm: "Lack of ability to cancel"
Ưu: "As above"
Khuyết điểm: "As above"
Ưu: "Quick boarding, on time , provided water and sandwich on a 1 hr flight free"
Khuyết điểm: "Nothing everything was excellent"
Ưu: "Chauffeur car came on time checking was quick overall flight was excellent"
Ưu: "Flight attendants are nice enough."
Khuyết điểm: "1. On FCO-AUH route, my son’s entertainment system did not work. We informed the flight attendant and she said it has to be reset but did not come back to do something about it. 2. On AUH-MLA route, my entertainment system is so unresponsive. The touch screen does not work, so I had to use the manual controls. 3. Repetitive advertisements 4. Movies are old, not updated. 5. Food is not so satisfactory."
Ưu: "Aircraft, crew, comfort, ground staff."
Khuyết điểm: "Food and entertainment are average. Movies are old."
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Khuyết điểm: "I wanted to cancel this flight and I am not able to connect to the right department in just fly, this is the most annoying experience I have had. If left unresolved I might not use kayak.com ever again"
Khuyết điểm: "Nothing"
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Ưu: "Didn’t like anything. Only thing decent was the boarding."
Khuyết điểm: "Crew members did not care about anything, unorganized. actually tripped and fell into the aisle hit my shoulder on the arm rest of another passenger’s seat because of a crew members luggage was in the middle of the aisle and it was dark. Food was terrible. The in flight entertainment was lacking entertainment. Crew members told us we needed to hold our carry on’s, on our lap then to store it under the seat because other people have bigger bags. Even though I got to the seat first and was trying to get settled in. Crew members were eating and on their cellphones in the back the majority of the time. It was hard to get a cup of water. Flew from Chicago O’hare to Abu Dhabi."
Khuyết điểm: "The seats never recline. All the 4 leg seats had reclining ossue"
Khuyết điểm: "The person checking me in at Delhi was rude. Didn’t let me take the cabin bag that others were allowed to take."
Ưu: "All the crew was grate very kind they help every one on the plain"
Khuyết điểm: "the food was not to good i do not like it you need batter kinds"
Ưu: "Nice meals, good entertaintment, comfort sleep"
Ưu: "On time arrival and flooding"
Khuyết điểm: "Crews"
Ưu: "Entertainment was good"
Khuyết điểm: "Staff is rude and food was horrible"
Khuyết điểm: "Baggage ground staff behavior is very bad..Not allowed me to carry stuff which I purchased inside the airport..will never travel and will also request my company not to buy tickets through Eithad"
Ưu: "Flight was on time and service was good"
Khuyết điểm: "not a choice of Indian movies;"
Ưu: "Crew were great"
Khuyết điểm: "Very noisy with loads of kids, crying babies"
Ưu: "The economy seats have an innovative recline which really adds to comfort, especially for such a long trans-Atlantic flight. The crew was very professional and helpful. Efficient. The entire Etihad Experience was excellent. The boarding happened on schedule, the flights as promised. No missed connections, no issues with baggage. Top Notch. Very clean aircraft."
Khuyết điểm: "For whatever reason they would not let me keep my carry-ons as JetBlue did, so I had to check one of them. They have weight limits for the carry-ons, which I understand, but in my case they really were not large, and not very heavy. It is what it is."
Ưu: "I never ever going choose and recommend any one for the airline"
Ưu: "Crew, were the best I've had on Etihad flights. The (only) male flight attendant in Business Class went above and beyond and nothing was too much trouble."
Khuyết điểm: "Old seats, massage function not great, poor storage solutions and small toilets."
Ưu: "Everything was good."
Khuyết điểm: "Nothing."
Ưu: "The service. The crew got things done effortlessly."
Ưu: "Comfortable flight with smooth transit."
Ưu: "The crew was lovely and the food fitted our needs ."
Khuyết điểm: "The only downside was that when I received my bag after my arrival to Dhaka my luggage was obviously opened and tape back up and I was missing a lot of things in my luggage . It was very upsetting because that has never happened to me before nor did I expect something like that to happen."
Ưu: "Good service"
Khuyết điểm: "No comments"
Ưu: "Nothing was good"
Khuyết điểm: "Air hostess were very rude. Her name is Iliana , none of them have name tags on. I guess that will he the first thing any passengers would expect. Food was not served as per the menu. They gave away whay ever they wish. To ask for water we had to request 4-5 times. The air hostess Iliana was bumping constanly into us, and does not even have courtesy of apologising. Because of her I could not even sleep for a second in the plane. Iliana is very racist. When multi cultural people are around, it a common sense that we have to talk in a language which is understandable by every one. She was speaking in the local language, and messing around with the fellow passengers for a small issue. She is definitely not fit as an air hostess, if she is there as a racist. there was another air hostess who as shouting at us to book business class if we need to order individually. A kid beside me was asking for an ice cream if we had a chance of purchasing it, like we do in domestic airlines. When I was requesting for the ice cream, she mentioned it thrice to book a ticket in business class. Rude absolutely very very rudeeeee. Untolerable service.....worst really worst service. There was no blanket and ear plugs kept on my seat, I request iliana thrice for blanket and ear plugs, she was like i will give you after I serve everyone, but I never had one through out my journey. This is how Eithad has trained their air hostess to handle passengers. seriously I will never ever choose eithad."
Ưu: "The food was nice. Vegetarian and non veg options were good for all the passengers."
Khuyết điểm: "Boarding process was one of the most unorganised and pitiful for passengers I have ever seen!! Baggage check in process was a mess and the crew could not handle it. There were multiple lines at baggage check in for some reason for economy itself. We were guided by crew to one of the lines. Then after half hour, they put our line behind another line that arrived after us! Mismanagement led is to wait for nearly 2 hours at baghage check in. Also, the person at kiosk failed to check me in for connecting flight from Abu Dhabi(I was marked for airport checkin, so web check in was not an option). So when I reached Abu Dhabi, I was told my name was not even on the list!! Moreover I had only half hour layover at Abu Dhabi due to delayed flight from Mumbai . One of the worst experiences ever as it was also our honeymoon!"
Khuyết điểm: "I called eitahd, very nice man told me they will arrange hotel but when we reached there they kept lingarinf ro provide hotel and at last they took us to co seleepibg area which was so horrible"
Ưu: "only the food i like."
Khuyết điểm: "there is no service when i was fly los angeles to abu dhabi the guy name muhammad threat me many time for food he made mistake on my food and top on that he was threating me i hope some one in this air line take care of this but i'm not sure any one going to care for this and he was saying he is supervisor."
Ưu: "Food was good. The lavatories were clean."
Khuyết điểm: "Crew behavior needs to be better. I guess in economy, generally the crew tend to be condescending."
Ưu: "Chair was comfy"
Khuyết điểm: "crew were unorganized & rude Videos were very old & not updated for long time at least 3 yrs old"
Khuyết điểm: "Nothing not to like."
Khuyết điểm: "Didn't have a good choice."
Khuyết điểm: "Seats"