Ưu: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Khuyết điểm: "Flight left a little bit late."
Ưu: "ANA was awesome as usual."
Khuyết điểm: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Ưu: "Great experience all together"
Khuyết điểm: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "The entertainment options were great, the food was great, the staff was friendly and helpful."
Khuyết điểm: "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
Khuyết điểm: "Better seats and food. More water please"
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Khuyết điểm: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Ưu: "Perhaps the most courteous airline I’ve experienced."
Ưu: "Outstanding service as always - ANA rocks!"
Khuyết điểm: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "A taste of Japan food."
Khuyết điểm: "None"
Khuyết điểm: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Ưu: "Typical ANA quality. Bumpy flight but handled very well."
Khuyết điểm: "Nothing in particular."
Ưu: "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
Khuyết điểm: "The food was okay but not great."
Khuyết điểm: "Same as above"
Ưu: "Flight attendants were incredible!"
Ưu: "Food was amazingly good!"
Khuyết điểm: "Movie selection was limited"
Ưu: "Take off and landing was smooth. Stewardesses were very helpful."
Khuyết điểm: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Ưu: "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
Khuyết điểm: "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."
Ưu: "Great service and crew. Boarding was quick and efficient."
Khuyết điểm: "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
Ưu: "Overall comfort was good"
Khuyết điểm: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "Excellent food. Very nice service."
Ưu: "Food was served with metal utensils."
Ưu: "Flight spot on time."
Khuyết điểm: "Can't think of a better thing"
Ưu: "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
Khuyết điểm: "The food. Though it's Halal but very poor quality you should have to improve it."
Ưu: "Food was great!"
Khuyết điểm: "The Japanese crew were not very good at English!"
Ưu: "Very awesome and polite crew. Exact reason why I chose ANA"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
Ưu: "Friendly and helpful stewardess"
Khuyết điểm: "Seats could be more comfortable."
Ưu: "Was able to request a gluten-free meal for the flight"
Khuyết điểm: "Nothing"
Ưu: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Ưu: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Khuyết điểm: "Choices of food."
Ưu: "Crew services"
Khuyết điểm: "Seat space, window side, especially foot area no space for my bag and legs"
Ưu: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Ưu: "Food is good."
Khuyết điểm: "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."
Ưu: "The staff were polite and highly professional. It was an enjoyable flight."
Ưu: "Good air crew. Good manners and attention to detail. Excellent members at check-in."
Ưu: "Excellent service and flight experience!! Thank you."
Khuyết điểm: "NA"
Ưu: "Friendly staff"
Khuyết điểm: "When I went to counter to get my seat assignment I was offered 25,000 yen to take a later flight because mine was overbooked. I agreed and began notifying my transportation at my final destination when I was told nevermind, space was no longer needed. This was aggrevating."
Departure times were late
Khuyết điểm: "Offer cappuccino along with coffee, tea, and juice."
Ưu: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Khuyết điểm: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Khuyết điểm: "Crew didn’t manage noisy passengers at business cabin"
Ưu: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
Khuyết điểm: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
Ưu: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Khuyết điểm: "letting people know that flight will be delayed ahead of time"
Ưu: "Seating and entertainment was very good."
Khuyết điểm: "Hindu Non vegetarian meals could have been better"
Ưu: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Khuyết điểm: "Everything was GREAT"
Ưu: "nothing out of ordinary"
Khuyết điểm: "The aircraft has no or little serviceable inflight entertainment. The food offered on board is really bad. Any additional water has to be paid for"
Khuyết điểm: "There was a nosiey family setting behind us they bothered us an the ppl around us the little kid was very hyper and loud un polite and the father him self is very rough when getting up an setting as he would grap the chair very hard and he would move and kick alot we complained to the crew but he didn’t stop and the noise and bothering was there the whole flight, the captain of the flight felt like he isnt a professional as the plain was moving in unstable way on a high speed and uncomfortable degree where we felt unsafe at a point, the flight was Delayed one hour so as the time we took of we reach to dubai an hour late and had just around 50 min to get to the connected flight we had to run and we couldn’t rest or take a look at the airport our waiting time was 1:50 min because of the delay we had to run for the next flight, i think that Emirates airlines should stop dealing with Flydubai crew as they aren’t as professional and they are effecting in a bad way, i have traveled many times with Emirates and this is the first time i dont feel satisfied, next time ill make sure the flight isnt oprated by Flydubai they crew and captain is not in the professional level at all."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "The ICE entertainment"
Khuyết điểm: "The leg room is a bit small"
Khuyết điểm: "Domodedovo sucks in all aspects. Baggage, taxi pick up, total bs"
Khuyết điểm: "We asked them to provide us with assistance as we had 3 infants with us but no one helped us from check in to boarding gate. Even though we called emirates customer care to afd oyr name in assistance when we booked the ticket but at airport they said we cannot privide any assistance . Moreover one of our family member had wheel chair assistance they never provided wheel chair at Dubai airport reason being they said they have shortage of wheel chairs. Such a bad experience we had !! I will never recommend anyone to travel with Emirates."
Khuyết điểm: "Food was pretty bad."
Ưu: "Entertainment and boarding process"
Khuyết điểm: "Crew could be more friendly"
Khuyết điểm: "Breakfast could have been a bit better"
Ưu: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Khuyết điểm: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Ưu: "Friendly service"
Khuyết điểm: "Old plane with old seats."
Ưu: "Loved the leg room, very friendly staff, the cabin was a nice temperature."
Khuyết điểm: "Based on this flight alone, I have no complaints. Looking forward to flying with Emirates again."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Emirates staff are polite and respectful"
Khuyết điểm: "777 for travel from Dubai to Boston is not a comfortable plane"
Khuyết điểm: "didn't like anything about it"
Ưu: "Good service and on time departure and arrival."
Khuyết điểm: "No seating accommodations for disable passengers. I am hemiplegic and had a middle seat that made it impossible to get out of the seat for bathroom break."
Khuyết điểm: "Presssigned seats were horrible. Middle 2 of the 4 seater."
Ưu: "Loved the entertainment options."
Khuyết điểm: "Food was horrible. Yuck."
Ưu: "Great legroom, quiet plane, seat free next to me"
Khuyết điểm: "Not much"
Khuyết điểm: "The food ordered was not seeved. Quality of the food needs improvement. not worth the money spent on the ticket."
Ưu: "Best upper class flight ever!"
Ưu: "Crew was professional, but not outstanding."
Khuyết điểm: "Dubai airport had insufficient eaters open for breakfast although all jeweler shops were open by 0630. Boarding process at Dubai airport (home airport) was poorly ran. Staff did not board passengers by zones (although on tickets), or rows (also on tickets) or class (also on tickets). Rather all jumbled up, and although there was possible a good reason for such, no explanation offered passengers, thus increasing discontent. Individual desk personal seemed helpful when asked directly, so possible due to Dubai team /desk team lead policy. Flight seat from Dubai to EBB not one requested and no explanation offered on why although requested made months previous when ticket booked. ."
Ưu: "Great service and staff."
Ưu: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Khuyết điểm: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"
Ưu: "I enjoyed the meals that were provided, the comfortable seats, and all of the flight attendants were very friendly."
Ưu: "I love Boeing 777s."
Ưu: "Very friendly and helpful crew"
Khuyết điểm: "The business class seat was too short for sleeping"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "It was a smooth flight"
Khuyết điểm: "It was ok"
Ưu: "Liked the entertainment."
Khuyết điểm: "Some of the crew members were rough. Bashing the passengers and missing the courteous approach. Especially the segment between Dubai to Hyderabad. No snacks available in the kitchen between meals on the long 14 hours flight segment."
Ưu: "Everything was terrible"
Ưu: "Boarding was fast."
Khuyết điểm: "Internet was bad and slow despite i paid its price.. luggage take so long.. the bar on the 2nd floor can better be accessed with a paid fees and not enclosed for a certain seat level."
Ưu: "Selection of food, BIG toilets good service"
Khuyết điểm: "The way the head phones was taken and the Blanket. It was rought."
Khuyết điểm: "The delays"
Khuyết điểm: "Had some problems with the touch screen entertainment system which meant I was somewhat limited in the program's I could view. Other passengers seemed to have a similar problem. Did not speak to crew member as i did not realize at the time that others had a problem. Thought it was just an issue for me."
Khuyết điểm: "Very old plane with no AC"
Ưu: "Both the crew and the persons in reception were really helpful!"
Khuyết điểm: "The bus connection from runway to dubai airport wasn't comfortable. It took 40 mins to get to the airport and still I didn't have a good support to hang onto during the journey (I was standing)."
Another smooth flight. Efficient boarding, early departure and early arrival in Baton Rouge.
Early arrival. NIce plane. Quick trip.
Ưu: "We flew from Anchorage to Boston via Seattle. If there had not been a delay in Anchorage, the flight would have been excellent. However, there was a mechanical problem earlier in the day with a plane to Cincinnati. Our flight was scheduled to leave Anchorage at 4pm, but Delta decided to take our pane from us and use it as a substitute for the original but nonfunctional Cincinatti plane. A ridiculous decision. The Cincinnati people already had missed all their connections, but now all the Seattle people missed theirs as well. When we finally got to Seattle 3 hours late (just before midnight), the desk agent said that Delta had no hotel rooms for us and also no hotel vouchers. We thus had to find a room and pay for it on our own. The next day, we had been rescheduled to Detroit and then on another flight from there to Boston. The flight to Detroit arrived nearly 30 minutes late, and we just barely made our connection. Had we missed it, we would have had to spend that night in Detroit. Delta did its best to keep the two of us together. On the Seattle-Detroit flight we were on opposite sides of the aisle in the same row, but that was in a row right behind a bulkhead, making it easy for us to walk over to each other. On the Detroit-Boston flight we were next to each other. Both flights were completely full, so Delta must have made some effort to keep us together as well as possible."
Khuyết điểm: "Delta should not have made the dumb decision to take the Seattle-bound plane and use it as a substitute for the malfunctioning Cincinnati plane. Delta should have provided accommodations for the stranded travelers once they arrived in Seattle."
Khuyết điểm: "Seats were a little dirty especially for the COVID-19 going around."
Ưu: "Crew was super amazing and friendly! Very good service also!"
Khuyết điểm: "No seat back entertainment.."
Khuyết điểm: "They lost my bags. Unacceptable"
Ưu: "Crew not so much!"
Khuyết điểm: "A bit friendlier ...had no ice??"
Ưu: "Flight attendants were friendly and appreciate gate agent's enforcement of the two personal bags per person."
Ưu: "The entertainment"
Khuyết điểm: "Departure times"
Khuyết điểm: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Ưu: "I like the comfortable seats and the entertainment feature found on every seat."
Khuyết điểm: "Not much. Delta is superior"
Ưu: "Seat comfortable and amazing crew"
Khuyết điểm: "Choice of movies somewhat limited"
Ưu: "Boarding and crew were professional and courteous."
Khuyết điểm: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Ưu: "Amazing crew and seating. Worth the upgrade to premium."
Ưu: "Love the fact that the head rests move to support your head better."
Khuyết điểm: "Nothing my timing was a bit off it all worked out well"
Khuyết điểm: "Two bags delayed between JFK and MSP."
Ưu: "The crew was excellent, friendly, and efficient."
Khuyết điểm: "The most difficult part was boarding and deboarding due to some of the passengers not listening to the guidance of the crew."
Ưu: "That there were TVs to watch on the seats and that it was quick boarding"
Ưu: "Crew was great"
Khuyết điểm: "Hot in the plane and the landing was uncomfortable"
Ưu: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Ưu: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Khuyết điểm: "N/A"
Khuyết điểm: "I missed my flight due to Tsa"
Ưu: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Khuyết điểm: "The limited space in our seats"
Ưu: "El servicios al cliente ala hora de registrarme, fue malísimo, en Santiago república dominicana,"
Ưu: "The crew! You have great people working for you on these routes."
Khuyết điểm: "This was an easy flight. Nothing bad."
Ưu: "I have no complaints. Not on"
Khuyết điểm: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Ưu: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Khuyết điểm: "The delay from the plane problem."
Ưu: "Everything except the time of arrival."
Khuyết điểm: "It was SO late; like 3 hours late."
Ưu: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Ưu: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Ưu: "Food was better than the usual airline food. We also got a Valentine's day chocolate."
Khuyết điểm: "seats too narrow, barely have room to sit and stand. No USB charger"
Khuyết điểm: "Haven't left yet!!!"
Khuyết điểm: "4+ total hour delay"
Ưu: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Ưu: "I had an open seat next to me."
Khuyết điểm: "Bumpy flight"
Ưu: "very short flight, flight was comfortable"
Khuyết điểm: "Plane was small so carry on space was at a premium, but everything fit"
Ưu: "Fast and efficient boarding again! Most impressed!"
Khuyết điểm: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Ưu: "Attention to detail, truly caring for the passengers and a nice smile."
Khuyết điểm: "Everything was first class and there was nothing that was actually decided that was not received."
Ưu: "It was wonderful to have a non-stop from Rome to Atlanta. The flight was comfortable and punctual. The in-flight entertainment was very good and helped pass the long flight."
Khuyết điểm: "I liked the complimentary beverage service and many meal and snack interludes, although the food was sub par, especially the snack. I don't know how you can mess up crackers, but they were terrible, even slathered with the accompanying marinara. Also not sure that I ever met a shortbread cookie I didn't like until this trip; why lace it with artificial strawberry flavor?"
Ưu: "Good for an economy flight"
Khuyết điểm: "Too long"
Ưu: "The only flight that was a bit better was from Mumbai to Hyderabad."
Khuyết điểm: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Ưu: "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
Khuyết điểm: "Not applicable."
Ưu: "On a one hour trip no much to say, understandably no food or bererage service. Got me from here to there quickly. thanks You!"
Khuyết điểm: "What I didn't like was two idiots behind me that talked loudly for the whole flight and it being a late flight it would have been good to catch a nap. Nothing to do with the flight but really they talked for the whole time they were sitting across the aisle from each other."
Ưu: "I needed to change my flight because my international flight from Buenos Aires was delayed due to a national work stoppage and I would miss my scheduled Delta flight from JFK to SAV. The cost difference to take a flight later the same day was exorbitant (over a $500 additional cost to the price of the original ticket) so we elected to fly back to SAV two days later. I do not understand how airlines can get away with charging such exorbitant ticket prices--these prices should be regulated!"
Ưu: "On time Clean airplane Smooth ride Friendly staff"
Khuyết điểm: "Nothing"
The seats were very comfortable and staff was very friendly and helpful!
Flight was delayed nearly 4 hours after we boarded at the gate. The bigger issue wasn’t that it was delayed but that the updates during that delay as to what was happening and how long is was going to take we’re few and far between. It started as a minor mechanical item to be checked which should take a few minutes and ended up with nearly a 4 hour delay. I do understand these things can happen but additional updates with better ETAs were needed.
The seats are to close next to each other.
Khuyết điểm: "Sick joke of an airline they treat you like cattle even in first class if you can even call it that. It’s more like premium economy and the staff is not friendly they act like they are put out when you ask for anything."
Khuyết điểm: "Serve cofee"
Khuyết điểm: "MIA is the worst airport with American Airlines. Had to exit and recheck our bags and everything. Led to us misplacing our duty free thru security. Absolutely will not be flying AA again, or visiting MIA."
Khuyết điểm: "I didn't the pilot pushing the American Airlines credit card and having the crew walking down the aisle trying to pass out applications."
Ưu: "American Airlines seemed to have upgraded their airplanes. The seats, which were abominable in the past, were comfortable. They also had in cabin movies. I used to prefer Jet Blue or any other airline, just taking AA for the price. Now, if all the airplanes are updated, they are on par with any airline."
Ưu: "Captain asked passengers not making close connections to allow passengers with connections to deplane first was very helpful."
Khuyết điểm: "Flight left late and arrived late making my connection in Philadelphia for a flight to Budapest a very close call."
Ưu: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Khuyết điểm: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Ưu: "Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff."
Khuyết điểm: "Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people."
Ưu: "Crew was professional and corteous."
Khuyết điểm: "1. I was in seat 38 D. It was an aisle seat. There was no space to put my bag under the seat in front of me. There was some kind of box blocking where my bag would go. I barely had room for my feat. 2. There was odor coming from the bathrooms. The smell was worse before the plane took off."
Khuyết điểm: "Because of 12 hr between original flight and this flight, we drive"
Ưu: "Super comfortable"
Khuyết điểm: "Excellent"
Ưu: "They gave us plenty of drinks and food"
Khuyết điểm: "Leg room"
Ưu: "Flight was delayed multiple times, which was understandable. However, communication was so poor we nearly missed it when it finally took off. Wed received notice it was cancelled then were told we had to go to a different gate to rebook. We just happened to go back to recheck the gate as the last group was boarding. Very poorly handled. See above."
Khuyết điểm: "See above."
Khuyết điểm: "Delayed two hours. Food just ok. Seats terribly uncomfortable"
Khuyết điểm: "waiting on runwat for 30 minutes"
Ưu: "Newer plane. Ceiling light. Pilot’s skills!"
Khuyết điểm: "Not the best. Marginal food and hassled about carry-on that fit the size requirements. More like premium economy."
Khuyết điểm: "I paid $10 for the WiFi service and it wouldn’t connect at all. I had a short flight so i never got to send my emails off. American Airlines should refund me my $10."
Khuyết điểm: "There was no inflight entertainment for such a long flight."
Ưu: "The aircraft, the entertaining"
Khuyết điểm: "Food service"
Ưu: "Flight was great!"
Khuyết điểm: "It was an older plane. We liked the flight to Miami that had the super modern technology with the screens on every seat back to watch movies etc. This plane was kinda lame."
Khuyết điểm: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Ưu: "Not much"
Khuyết điểm: "Big hassle trying to get on an earlierflight ehich originally booked."
Khuyết điểm: "Flight from Gulfport was delayed 3 hours and carry on bags with wheels were not allowed on the plane even though there met the size requirements for a carry on. I was allowed to bring it on the incoming flight, which was the same kind of plane. Not a pleasant experience and will definitely avoid American Airlines in the future."
Khuyết điểm: "Did not offer enough WATER."
Ưu: "The crew and their understanding about our frustrations with delays"
Khuyết điểm: "Repeated delays. Not AA’s fault."
Ưu: "Its been awhile since i have flown AA and it didnt dissapoint. The cabin was clean and comfortable seat and food was great along with options of entertainment."
Khuyết điểm: "I really enjoyed the flight"
Ưu: "Entertainment and personnel."
Khuyết điểm: "Very tight economy seats (and I am a small woman)."
Khuyết điểm: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Ưu: "Roomy seats"
Khuyết điểm: "Long wait for clearance"
Ưu: "Admirals Club was great, service board excellent and the Dreamliner 787 is really friendly on the body."
Khuyết điểm: "The check for Business Class was poorly signposted and a tad difficult."
Ưu: "The crew was nice."
Khuyết điểm: "I went to British airways to check in and the sent me to American. It was the worst aircraft I've seen for an intl flight."
Khuyết điểm: "45 min delay"
Ưu: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
Ưu: "Flying beats driving"
Khuyết điểm: "no entertainment or food."
Ưu: "Smooth flight, on time, good entertainment and food selections."
Khuyết điểm: "Nothing"
Ưu: "I liked that a pilot of the flight was a woman."
Khuyết điểm: "First, the gate staff in Dublin called my name to assure my bag was arriving to JFK. They assured it is! Guess what! The bag never arrived and was stock in London!"
Ưu: "Quick time in boarding and exiting plane in Charlotte."
Khuyết điểm: "Frustrating to pay extra for priority boarding so they don't require that my carry on be checked which requires me to take half of my luggage and shove it in my backpack to make sure that it lands with me."
Khuyết điểm: "Operated by American Airlines and the service was poor The air attendants just threw the food down and the flight was not even full Had to pay for drinks- never have to do this on British Airways. Not equal service considering they are partners"
Ưu: "I loved our flight from Anchorage alaska to Los Angeles California. Flight attendants were kind and helpful. We had plenty of leg room and it was great flight. Loved our window seat."
Khuyết điểm: "I didn't like that the flight attendants snarky attitudes when we would ask for son."
Ưu: "Fast once we were airborne"
Khuyết điểm: "Delay without explanation, then sitting on tarmac for 40 minutes."
Ưu: "On time departure"
Khuyết điểm: "Why do not they serve FREE water????"
Ưu: "(1) The flight was overbooked and boarded late. (2) The crew and flight attendants flying to NY had more baggage space than the passengers. (3) The pilot and crew were excellent and I enjoyed my overall flight."
Khuyết điểm: "Stop overbooking the plan. I don't mind paying more"
Ưu: "Only 30 minutes or so to ORD from GRB Paid with AA points at 7,500 miles each way for a weekend in Chicago"
Khuyết điểm: "Paid for extra legroom, got a seat that didn't recline :("
Ưu: "Electrical outlets. Comfortable seats."
Khuyết điểm: "Changed the time of the flight affecting our plans why we did buy this route. Couldn't check in online"
Ưu: "Lovely staff, new plane, great entertainment options"
Ưu: "Good Flight"
Khuyết điểm: "I was satisfied with all service"
Khuyết điểm: "More drinks, snacks"
Ưu: "Everyone was cordial"
Khuyết điểm: "Entertainment system, especially the sound was poor"
Khuyết điểm: "Waiting for a plane to go that wasn’t ready to move, going for 2 rounds of de-icing when the 1st wore off, losing our place in line. Should have waited a little longer at 1st de-icing so we could have left in allotted time period (20 minutes after application). Also fairly certain we left Toronto Airport past the 20 minutes of 2nd de-icing. Which resulted in many passengers missing connection flights (myself included) with as much as a “We are sorry” from Air Canada. I know the weather was an issue, but wasn’t sole cause."
Khuyết điểm: "Mechanical Maintenance"
Ưu: "Excellent pods on business and very good food and service"
Ưu: "Very nice flight attendants."
Khuyết điểm: "Sick people coughing and crying babies. :D"
Ưu: "Crew was very professional but no explanation of why it took out 30+ mins overtime to depart nor why we were held from landing another 30+ mins."
Ưu: "Great service, great food, nice new plane. Flight attendants super attentive to allergies."
Ưu: "The seat space was good and the flight ended without incident."
Khuyết điểm: "The flight was delayed which happens, but there was no communication as to why or how long it would be or any other information. In flight the crew were barely visible as I had to ask for refreshments and then they brought it around for everyone. Next was cleanup which took way longer before it showed up."
Ưu: "Ease of flying right from and to home"
Ưu: "Great crew"
Khuyết điểm: "Nothing"
Ưu: "Significant improvement in service - on the ground and the plane. The Air Canada lounge is very good - clean with excellent catering."
Khuyết điểm: "Clean washrooms. Stewardesses very helpful. Good food."
Ưu: "I liked the staff on the flight. The flight had some nice"
Khuyết điểm: "I didn’t like the food options, Air Canada used to have tasty food!"
Khuyết điểm: "Once I landed at my final destination, luggage was delayed. Did not receive until several hours later."
Khuyết điểm: "Wifi didn’t work after I paid for it"
Khuyết điểm: "Paid full fare ticket and boarding as a Zone 5."
Ưu: "Friendly cabin crew"
Khuyết điểm: "Seats little bit cramped in economy"
Khuyết điểm: "Since my flight was delayed from calgary I had to sleep overnight to catch a morning flight. To my inconvenience I had to wait to have my seat assigned at the gate. I asked the rep at the gate to please have an aisle seat but she asked me to wait as she will call my name for seat assignments later. As I waited like she called many names and not mine, i again reminded her that she didnt call mine and she then just gave me my boarding pass without even apologizing that shr had put me in a middle seat. I told her i cant sit im a middle seat i need am aisle because I go to the bathroom often. she coldly said. "no more aisle seats". bad experience with ground staff in general as this is not the first time."
Ưu: "Normal flight. Nothing exceptional."
Khuyết điểm: "Normal flight. Nothing exceptional."
Ưu: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Khuyết điểm: "Flight was delayed one hour ."
Ưu: "It was smooth and great trip."
Ưu: "I flew roundtrip to Japan on Air Canada business class. Buying a ticket late, I noticed it was only $500 or so more for business class. We did have to touchdown in Canada coming and going, but short and efficient hops. On the way back, it probably saved time because we were cleared in Canada so arriving back in Philly was like a domestic flight. Great Food and service. The trip to Japan on their new Dreamliner business class featured an amazingly designed pod - super comfortable, lay flat for sleeping, But has good layout and table space if I had wanted to work on laptop. Thumbs up!"
Khuyết điểm: "See above."
Ưu: "Missed scheduled flight from Toronto to Calgary. The staff at the desk in Toronto were most helpful and kind. A new boarding pass was printed for the next flight and she assured me that my checked luggage would accompany me from Toronto to Calgary. They also printed a boarding pass for my next flight to Lethbridge. On arrival in Calgary flight personnel ask all patrons to remain seated to allow those of us who had a connecting flight to depart first. I certainly appreciated this kind suggestion and it allowed me more time to reach my next departure gate."
Khuyết điểm: "Prior to arriving at the desk I was anxious about missing the flight to Calgary and it was a very long trek in the airport and I had to clear customs and security."
Khuyết điểm: "I called to change my flight to an earlier time in the day. The customer service agent told me it would be $1000 to change and another agent told me it was free same day flight change with business class tickets. I was told the flight was wide open for seats and when I arrived at the airport it was over sold by 8 people. I had to waste $3000 in business class tickets and book on West Jet to return home. Airline is a joke and I would never fly with them again."
Ưu: "The landing of the aircraft was second to none when we landed in Calgary."
Khuyết điểm: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."
Ưu: "Decent flight. Sadly the audio on my inflight entertainment system did not work. Regular seats are cramped as per usual."
Ưu: "I arrived safely!"
Khuyết điểm: "This was an AIR CANADA operated flight. Considerably less comfortable than the 3 LH operated legs of my recent trip to Kenya."
Khuyết điểm: "Flight was delayed."
Khuyết điểm: "Flight was delayed."
Ưu: "The 787 aircraft. What a beautiful plane"
Khuyết điểm: "Calgary airport. NEVER AGAIN!"
Ưu: "Good service, nice seat"
Ưu: "Direct flight at convenient hours"
Khuyết điểm: "Limited good entertainment Crew was not very friendly on that flight Service was minimal"
Ưu: "very pleasant"
Khuyết điểm: "nothing really"
Ưu: "The flight attendants were kind and helpful!"
Khuyết điểm: "This was the last leg of a 24 hour journey from Venice to Seattle for my sister and me. After having a 3 1/2 hour layover, our plane was supposed to leave at 6:30 PM and kept getting delayed. One of the biggest frustrations was the lack of communication by the staff! We could see them at the counter where our gate was but no one would come out and talk to us! Our plane finally got off the ground at 8:30 PM!"
Khuyết điểm: "The screen was not responding well"
Ưu: "Everything was as scheduled"
Khuyết điểm: "Nothing really"
Ưu: "I was asleep for most of the flight so at least it was comfortable."
Khuyết điểm: "First, the departure gate was changed without any announcements, and I only noticed it because I stopped to look at and read it off one of the airport's electronic boards. Then, after I arrive at the (new) gate about 20 minutes later, they announce that the flight was to depart at the original gate, which turns out to be a mistake. Very disorganized..."
Khuyết điểm: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Khuyết điểm: "Flight and hospitality"
Ưu: "Flight crew including cockpit were kind, courteous, professional, appreciative and much appreciated."
Khuyết điểm: "Ground crew - grouchy, uncooperative and down right unprofessional!!"
Ưu: "Efficient flight got us there on time."
Khuyết điểm: "Food was expensive."
Khuyết điểm: "LGA Gate #6 and #7 to cold, people were freezing. Also, those two gates are like cattle barn."
Ưu: "The service was excellent. Our flight into Calgary was delayed due to bad weather in Newark so we missed our connecting flight. Because of this, the airline payed for our hotel room and for a portion of our meals. Everyone was so helpful and kind when it came to answering our questions and helping us make our experience an easier one."
Ưu: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."
Ưu: "Food has to be paid for on board- and the quality is not that great. Friendly staff willing to please"
Khuyết điểm: "Flight was delayed by almost an hour from Calgary to Toronto (technical - computer issue). On the return flight from Toronto, the flight was also delayed (seat issue)."