Ưu: "Good service"
Khuyết điểm: "N A"
Ưu: "The food was especially good for such a short flight."
Ưu: "the food and the business seat is very good."
Khuyết điểm: "the entertainment must be update more."
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
Khuyết điểm: "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Food, professional staff and crew"
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "I like the Korean bibimbap food in the movie selection was good for the Korean and Asian movies although there were just a few"
Khuyết điểm: "People did not follow the boarding orders everybody just lined up all at one time and the crew let them on board even though they weren't supposed to go on so even though I was supposed to board first I could board last. I didn't really like the selection for the Japanese and Korean m music with no CJ pop and Kpop like more traditional Japanese music like Koto and more traditional Korean music"
Khuyết điểm: "Korean Air is amazing but Flyus.com is horrible."
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Very roomie and friendly service"
Khuyết điểm: "None"
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Ưu: "Nothing our tickets had to be cancelled"
Khuyết điểm: "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "flight delay for more than an houe"
Khuyết điểm: "Seat was not comfortable."
Ưu: "acomodations was awesome!!!"
Khuyết điểm: "temperature was not consitent"
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "I thought the food was far bette than other airlines. The flight attendances were very helpful and kind. I love the little package i get on the seat. Toothbrush and tooth paste, a pair of slippers, blanket and pillow. Headsets are distributed later. The plane was warm for me so I used the blanket for back support instead."
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "The time is not delayed"
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Ưu: "Korean Air service is second to none. The attendants are kind, always a friendly face and beautiful. At checkin service the attendant was kind enough to notice that my travel partner and I would enjoy an aisle and window seat together without a middle seat occupant and seated us accordingly. Thoughtful. Attendants periodically walked the aisles to let guests know that they were available always. Five stars!!"
Ưu: "All american carriers shold learn from Korean air about the service."
Khuyết điểm: "None"
Ưu: "It was quiet. Boarding was fast. Holdup was at the scanners. Crew was very friendly and courteous."
Khuyết điểm: "The food selection could be better. The portions are very small. The snacks selections are poor and very small. There is too little sitting room with the pillow and blanket they give you. Somewhat uncomfortable for a 14 hour flight."
Ưu: "At Incheon Airport, many passengers were taking up three seats and sleeping, very rude. The plane was already scheduled to be late by twenty minutes, blaming the weather(light snow). While checking in at the gate, the flight attendant gave my wive a hard time about her USA Visa. She has a spouse Visa with the first picture ID having expired and a current USCIS extension letter explaining that this is perfectly acceptable. The male flight attendant asked her for another letter, and none exists. We did get on, he called USCIS to verify this, but we were the last to get on and this started the delays. It is also a little embarrassing, since all of our paperwork is alway in order. We are not criminals. The next delay before leaving was that there were two unclaimed, untagged suitcases on the plane. The flight attendants were running back and forth trying to resolve this, but this was at the last minute when we were trying to take off. The plane then had to be deiced causing even a further delay coming to one and a half hours. As we "almost landed" at O'Hare in Chicago, the plane was ready to hit the runway(within feet), but pulled up at the last minute and accelerated with out explanation. I know they were trying to avoid an accident, but this seemed like bad planning or miscommunication. Next, we were fling over Lake Michigan turning around. It appears we landed on a runway facing west as opposed to facing east. There was no explanation about this, except that we would be delayed even longer. Prior to our deplaning, the flight attendants moved many of the people in the back of the plane to the front empty seats. I believe this was due to the lengthy delay and these must have been passengers with interconnection flights. This was a nice gesture of customer serve, but it was very disrupting to my wife and myself. Since we were detained at the gate, we were upset during the flight, and had a hard time relaxing. This last minute commotion made our flight more nerve wracking. This flight is over 12 hours long, and we expected to sleep/relax and become reaccustomed to the 13 hour time difference. This did not happen. Finally, we live near O'Hare, and our neighbor was doing us a favor and picking us up. Due to the lengthy delay, we had to reschedule our lift home, just another incident to add to our anxiety."
Khuyết điểm: "I have often flow n with Korean Airlines and praise the company to my friends. Our last flight KE037 seems to be an exception, not a rule. Overall, I still like Korean Airline, but next time, sadly I will remember some of these problems,"
Ưu: "Food was disappointing. Wine was not offered until asked."
Ưu: "On time, crews were friendly and helpful"
Ưu: "The Crew were very courteous, the seats were comfortable and the entertainment was adequate."
Khuyết điểm: "The food was horrible for a non Asian traveller. No choice other than Korean or Far Eastern menu."
cramped seating, no entertainment, no meal despite the website ensuring it. The baggage crew dented my hard shell bag.
Options for food. There were no vegetarian options.
Ưu: "It was a great service overall!"
Khuyết điểm: "Menu options, movies"
Ưu: "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
Khuyết điểm: "You are best ."
Ưu: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Ưu: "Crew took great care of us"
Khuyết điểm: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
Ưu: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Khuyết điểm: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Ưu: "Love everything"
Khuyết điểm: "None"
Ưu: "Simple check in and boarding, right on time."
Ưu: "Great service for economy. Very attentive flight attendants."
Khuyết điểm: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
Ưu: "Food, service,"
Khuyết điểm: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Ưu: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Khuyết điểm: "N/A"
Ưu: "Everything. I always enjoy my flights with JAL."
Ưu: "Everything, the service and the food is great."
Khuyết điểm: "Keep it up"
Ưu: "Flight experience in JAL is excellent."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
Ưu: "So cramped. Very uncomfortable flight."
Ưu: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Khuyết điểm: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Ưu: "Service is great."
Khuyết điểm: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
Ưu: "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
Khuyết điểm: "Movie selection was the same on return flight which was a bit of a bummer."
Ưu: "Friendly and helpful staff, excellent food."
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "Nicest flight attendants, good food. Best international flight I've had."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "The most polite and attentative flight attendants and great food options."
Ưu: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
Ưu: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Ưu: "Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times."
Ưu: "JAL ' service is nice."
Khuyết điểm: "I didn't like MSG in food."
Ưu: "Great flight attendants"
Khuyết điểm: "Japanese food not great"
Ưu: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Khuyết điểm: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Ưu: "Japan Airlines is very good. They have good service, safety, and customer care."
Khuyết điểm: "Economy seats are a bit tight."
Ưu: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
Ưu: "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
Khuyết điểm: "None."
Ưu: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Khuyết điểm: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Ưu: "The schedule was convenient to get to Tokyo quickly Check in was fast"
Khuyết điểm: "The food was more "modest" than I'm used to, but my expectations aren't high"
Ưu: "The whole service was great. And the airplane arriving on time."
Ưu: "Very spacious and comfortable, modern plane"
Ưu: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Khuyết điểm: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
Ưu: "staff was pleasant, friendly and helpful."
Khuyết điểm: "turbulence was awful."
Ưu: "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
Khuyết điểm: "Cannot say there were any negatives."
Ưu: "A quiet, quick and on time flight in a small plane with a competent crew - just as expected!"
Ưu: "Everything good except the food"
Khuyết điểm: "I didn't like the food. Only 2 meals ,1 light meal such as snack, cake, water bottle... and 1 main meal but no choice the food. Other airline always have 2 different food that passenger can pick what they like. Sorry but food not táty."
Ưu: "Great staff, good food"
Khuyết điểm: "Airplane maintenance made us late by 4 hours. Luckily the hotel held our room reservations until we got there."
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
Ưu: "The crew was great. I experienced great hospitality."
Khuyết điểm: "The quality of meal."
Ưu: "ANA flights are always well run and good enough."
Khuyết điểm: "Their iphone applications could be smoother and more functional."
Khuyết điểm: "Cabin to hot"
Ưu: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Khuyết điểm: "Other than chairs being more comfortable nothing really"
Ưu: "Friendly staff and decent size."
Khuyết điểm: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
Ưu: "Comfortable seat & nice crew."
Khuyết điểm: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
Ưu: "More leg room than most flights."
Khuyết điểm: "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
Ưu: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
Ưu: "There was lots of leg room. Crew was nice."
Khuyết điểm: "One of our seats had a broken recliner button."
Ưu: "Very friendly and caring"
Khuyết điểm: "i can not think of anything. Great crew Great experience"
Ưu: "Their friendliness And care for the passengers"
Khuyết điểm: "i can not think of anything."
Khuyết điểm: "can not think of anything. Everything was more than i expected.Thank you for my experiance"
Khuyết điểm: "Better seats and food. More water please"
Ưu: "Attentive and friendly service, good food, fairly spacious seat."
Ưu: "ANA did great on everything I could expect from a flight."
Ưu: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Khuyết điểm: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
Ưu: "I enjoy ANA and choose to fly with them, normally a good flight"
Khuyết điểm: "All our issues were another passenger, not ANA’s fault"
Ưu: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Ưu: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
Ưu: "Good service, food"
Khuyết điểm: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
Ưu: "Pleasant crew, good food. Standard flight as one would expect."
Ưu: "Service was excellent; I felt well-cared for!"
Ưu: "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
Khuyết điểm: "How loud and aggressively the toilet flushes."
Ưu: "It was a fast flight, the crew was very accommodating and it was very comfortable."
Khuyết điểm: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Khuyết điểm: "The fact I had to come back to Canada from Japan. Canada is ghetto."
Ưu: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Khuyết điểm: "The food met airline standards, which are generally pretty low."
Ưu: "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."
Ưu: "Great service"
Khuyết điểm: "Film selection is ok."
Khuyết điểm: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Ưu: "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
Khuyết điểm: "Breakfast option"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
Ưu: "Aircraft was new and spacious"
Khuyết điểm: "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."
Ưu: "I slept most of the way home so didn`t use the entertainment."
Ưu: "Great leg room, staff was very nice, food and entertainment was decent."
Khuyết điểm: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Ưu: "The crew were fantastic and the meals were pretty good"
Khuyết điểm: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
Ưu: "The food. the personable flight attendants. The whole experience is amazing."
Khuyết điểm: "Lack of English movies on the ife. Mediocre headphones in business class."
Ưu: "The service, the plane and even the food were all top notch."
Ưu: "Japanese quality is good quality"
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "Smooth operations, friendly crew, clean plane, free booze in coach!"
Khuyết điểm: "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."
Ưu: "Food was good."
Khuyết điểm: "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
Ưu: "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"
Ưu: "The icecream"
Khuyết điểm: "There was only one choice of meal left when they gave it to me:("
Ưu: "The food"
Khuyết điểm: "All old movies in English"
Ưu: "The staff was polite and professional. We have no complaints at all."
Khuyết điểm: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
Ưu: "Friendly staff. Service was good. 2 full meals including ice cream. Need more choice of movies. Seats were comfy as they could be for Economy class. Pillows & blankets included."
Khuyết điểm: "Web checkin wasn't very good. We have 3 people in our family & originally booked the tickets at the same time. When it came time to do the web checkin (24 hrs before flight time) the system didn't allow us to check in at the same time & the seat availability was VERY limited. Was nervous that we weren't going to sit together but fortunately everything worked out & we were all together in the same row. We flew Economy class."
Ưu: "Great service considering the extra ordinary conditions associated with the controls required during the Coronavirus pandemic."
Khuyết điểm: "Cabin temperatures seemed to be very hot through the flight"
Ưu: "Upgraded to better seating room without request!"
Ưu: "Good food and service - great airline"
Ưu: "Clean, on time, friendly staff, feel safe."
Khuyết điểm: "More various food and less fat."
Ưu: "Seat was comfortable and food was nice."
Khuyết điểm: "Crew could’ve been nicer and more helpful. Boarding wasn’t efficient."
Ưu: "That’s be ok"
Khuyết điểm: "Nothing"
Khuyết điểm: "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."
Ưu: "Overall in-flight experience was smooth. Check in (online and at-the-counter) were convenient. Staff were courteous."
Khuyết điểm: "Maybe provide snacks to travelers during flight."
Ưu: "Crew did their best despite the poor circumstances."
Khuyết điểm: "Be on time, even delayed time was not on time. Seats are tightly packed together. This resulted in cramped seats and not every row having a window. Aircraft pressurization is uncomfortable compared to newer aircrafts. No onboard entertainment system. Only serving of food is small snack and drink"
Ưu: "Good movie selection"
Khuyết điểm: "Nothing."
Ưu: "Very comfortable Business Class seat, pretty good entertainment."
Khuyết điểm: "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
Ưu: "Great crew and very attentive"
Ưu: "Crew was rude and seat was very bad. I could not sleep"
Khuyết điểm: "They could have been more nice and helpful"
Ưu: "Premium economy equal to NA/Euro business class"
Ưu: "Good international films. Food was ok."
Khuyết điểm: "First time the bathrooms did not feel or smell fresh. I fly EVA because of the way they keep their bathrooms clean."
Ưu: "EVA graciously accept a name correction to my ticket where most of my name was correct but the first name wasnt. A big help. Unlike travelling in and out of China. So, i appreciated this help. Flying out at 2 am and arriving Taipei at 5 am was a good time choice too. Service on board was good. Lots of refreshments served. Nice plates used for meals in economy."
Ưu: "The crew was excellent, very attentive. Liked the movie selection."
Khuyết điểm: "The food can be better. Not much entertainment"
Ưu: "love EVA, great airline, attentive stewardesses and comfortable seats in premium economy.."
Khuyết điểm: "wanted to upgrade from premium economy to business, but from taipei to houston was $3800 extra, after i already paid $1500 for premium economy. they never have business class full so don’t know why they don’t come down on their fares. i was quoted initially $1500 but then the tix agent called and told me the news..."
Ưu: "Exit row seats"
Khuyết điểm: "Food was okay. Service especially drinks were sparse"
Ưu: "It's hard to get a flight out of Vietnam one-time using their cheap local carriers so I went with an international brand. At $200 roundtrip, I was worried there were going to be a bunch of charges for things as well as delays. But low and behold, UNI/EVA seems to have figured out cheap tickets that run on schedule and includes all the normal perks like luggage. 1:50am flight is perfect, left Vietnam on time and even arrived in Taipei ahead of schedule! I would definitely fly them again."
Khuyết điểm: "My only complaint is the lighting. There is too much going on in the cabin for a 1:50am flight. I wish they wouldn't serve food and not turn the lights on and off as its difficult to sleep. Also the flight attendants were very peculiar about just how much my bag was under the seat."
Ưu: "the crew tried very hard to be pleasant and nice. they did well on that. same as above"
Khuyết điểm: "the seats are too crowded. i couldn't eat the entrees-mystery food. i would have liked a bigger selection of movies. same as above"
Ưu: "Flights attendants were helpful. Washrooms were regularly checked for cleanliness."
Ưu: "Veggie food delicious"
Khuyết điểm: "No"
Ưu: "Efficient boarding, on time flights and newer 777’s that are clean. Staff was very courteous and attentive. This was my first travel to Asia and I didn’t know what to expect with this airline. Truly impressed!"
Ưu: "check in, assistance, efficient, clean, all good"
Khuyết điểm: "VERY LONG LINES AT BKK AIRPORT, IF I WAS NOT SMART AND FAST I WOULD HAVE MISSED MY FLIGHT. LINES WERE TERRIBLY LONG AND I HAD TO CUT IN FRONT OF ABOUT 8,000 PEOPLE TO AVOID MISSING MY FLIGHT."
Ưu: "Well trained crew. very attentive and polite. Comfortable seats and I find the Airline food is very good and fresh. The cost of the flight was very reasonable, compared to the other airlines. EVA Flight attendants are gorgeous and carry out their tasks very professionally and with a smile to all."
Khuyết điểm: "Only issue was that I felt the entertainment needed to be more updated and with more selections within each category. Still I found the entertainment was okay and appreciated on such a long flight"
Ưu: "service was fantastic"
Khuyết điểm: "I am a small person and the head rest were a little too high"
Ưu: "NO SURPRISES ALWAYS GOOD FLIGHTS"
Ưu: "We like the service the attention of the whole thing this second time we fly with them we no complaints of anything"
Khuyết điểm: "We like every thing about Evaair"
Ưu: "The food was delicious and a majority of the staff members were nice and help full"
Khuyết điểm: "Whenever I️ was sleep on my 16 hour flight nobody woke me up so I️ missed out on my meal. They have snacks to make up for It but I️ wish someone would have woken me up because I️ was really hungry."
Ưu: "Great food & entertainment choices"
Khuyết điểm: "The crew should have been more accommodating as I have a broken ankle and am in a cast and have to walk with crutches. It is painful and the only thing that helps the pain is to have it elevated. The crew was not accommodating to help me switch seats to one with more leg room."
Ưu: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Khuyết điểm: "Chairs in economy are not the most comfortable"
Ưu: "I did not reserve vegie food for my wife but when ask on flight the attendant were happy to provide vegie meal for both flight. thank you so much."
Ưu: "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
Khuyết điểm: "Try to get an isle seat- seats feel small."
Ưu: "Very professional and efficient Crew as always, horrible seat comfort,"
Khuyết điểm: "there was absolutely no room to even lay down your arm beside you. This was for the flight segment from Taiwan To Vancouver. An almost 11 hour flight. Narrow tight seat I would never ride EVA air for this segment again. Terrible !"
Ưu: "This review is for my flight to Philippines only as I cancelled my return to Vancouver to go to Europe. Comfortable seats in a new plane. IFE had a good selection. Food was good. Crew were friendly and helpful. Price was reasonable. Sleeping masks and earplugs were provided in the lavatory."
Khuyết điểm: "My flight was able to be rerouted to Europe from Philippines. 2-3 month wait for a very small refund on my cancelled return flight (cancelled by me)."
Ưu: "The is nothing I can say I did not like with the Vancouver to Taipei Sector of our flight. I was impressed with the crew, the food, entertainment, seat space, leg room, etc..."
Khuyết điểm: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. This was is our first experience with EVA Air. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad. The food was great! Both my wife and I like the dinner and the breakfast served. Also, the price of EVA Air’s Premium Economy is great compared to similar Asian Airlines from Vancouver to Manila. EVA Air was the cheapest when we started shopping for flights from Vancouver-Taipei-Manila."
Ưu: "I love the price, all staff was kind and helpful and the seats are comfortable."
Khuyết điểm: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
Ưu: "The food and entertainment are good."
Khuyết điểm: "Although we were checking in ahead of most, we were getting the back seats which I am not comfortable with."
Khuyết điểm: "Please update more new movies and musics"
Khuyết điểm: "there was little in flight entertainment options"
Ưu: "We got the emergency exit seats that gave us leg room."
Khuyết điểm: "That was not fish that they had served us. We ate around the actual entrée. As a larger person the seats a pretty tight"
Ưu: "I like the free flight entertainment which made time pass by faster. Food was good and restroom was kept cleaned."
Ưu: "Seats, staff, customer service"
Khuyết điểm: "Food wasnt awesome."
Ưu: "The hello kitty plan was awesome."
Khuyết điểm: "The reduced rating for boarding is due to EVA air not enforcing the cabin luggage policies. One family of three each had two large suite cases. This greatly slowed down boarding and greatly reduced the available bin space. If there is going to be a policy, it should be enforced."
Everything was wonderful!
More space to sitting!!!!
The best but I wish the WiFi was on burning the flight
Food is good and tasty. Service also good.
Movie choices were very limited and old
I had a horrible experience booking tickets in kayak. Got cancelled the last minute and had to give a hefty price. No customer support as well.
Very old plane (15 years old).. And they lost my luggage!
Ưu: "No distance between passengers (covid)"
Ưu: "The staff was very friendly was nice trip"
Khuyết điểm: "The food was not great"
Ưu: "Excellent crew and great food."
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "Crew was great, but food I like more like Emirates."
Khuyết điểm: "No headphones and was not possible to watch movie."
Ưu: "Qatar is the BEST First Class airline in the world."
Khuyết điểm: "Everything was amazing!"
Ưu: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Khuyết điểm: "Qatar Airways are the best"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "The Crew was only Alright this time, not has attentive jas the first Time, but still good"
Khuyết điểm: "Overall IT was a great trip, but the Seat are still the best Selling point for business class, not vert confortable for a 7h et 12h flight"
Ưu: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Khuyết điểm: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."
Khuyết điểm: "Te long transit time in Qatar."
Ưu: "Many movies (entertainment) I got front seat with leg space (comfort)"
Khuyết điểm: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Ưu: "The service was perfect the aircraft was clean and tidy. The pyjamas were a great added bonus and comfortable."
Khuyết điểm: "There was nothing to complain about."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "The service was great and was on time"
Khuyết điểm: "The service and was"
Ưu: "Good entertainment."
Khuyết điểm: "Very cramped seating."
Ưu: "decent leg room. the staff was accommodating"
Khuyết điểm: "the brea was har. some of the food was overheated thus making it hard to eat"
Khuyết điểm: "There was not enough tome to catch my connecting flight and I had to stay in the airport an additional 6 hours and had to stay the night in the hotel and then get to Portland on another airline 21 hours later than planned."
Khuyết điểm: "Nothing"
Khuyết điểm: "they need to do family section"
Ưu: "Entertainment list were great."
Khuyết điểm: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Khuyết điểm: "Okay"
Ưu: "Crew was nice. Food was excellent."
Ưu: "Comfort and cleanliness."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Khuyết điểm: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Khuyết điểm: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Khuyết điểm: "Boarding this flight consisted of minimal organization on the crews behalf, the Gate's security machines were off, people scattered everywhere with not enough seats to fit everyone. When entering the gate (with security machines turned off keeping in mind everyone has already passed general airport security and is only trying to enter the gate. Staff would direct passengers towards an attempt at creating a boarding queue. Once passing the gate doors and walking towards the queue directed by staff, it seemed to be a normal occurance to have another staff memeber shout at you and redirect you another way. Getting scolded by gate employees and requested to remove all electronics turn them on and being requested to remove most clothing items at the gate while everyone is watching with security machines off while only selecting a few passengers seems to be a regular occurnace in Doha & with Qatar Airways. People standing all around, no queues were initiated by staff, instead staff would push through passengers to get to the front instead of propretly annoucing the boarding through an intercom. No matter how loud staff was screaming their sounds were drowned out by the passengers which turned boarding a full translatlantic flight into a chaotic scene. Once on the flight I noticed the headphones provided were broken, I politely requested a new pair...from 3 different employees...which took over 20 mins to replaced. Qatar Airways prides itself on quality unfortunately as an economy passenger I have yet to experience any of that other than when it comes to good on flight entertainment."
Ưu: "Intertainment was very good"
Khuyết điểm: "The hostess were not in profisional, they were very rush while giving the food the toilet was not clean"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Pleasant crew"
Khuyết điểm: "Crowded flight, late departure."
Khuyết điểm: "is it true that Qatar treats the passengers coming to US differently than the passengers going out of US. I noticed that the crew was giving menu cards for dinner when coming back to US. Food quality is very ad, quantity is small also. same story with snacks. they don't offer enough food overall. The crew should be trained better for int'l passengers."
Khuyết điểm: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Ưu: "Seat leg room is very decent"
Khuyết điểm: "very old planes with no wifi. Food overall was terrible. So called 5 star airline."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service"
Khuyết điểm: "The vegetarian food, noodle with bamboo shoot was too salty and plain."
Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Ưu: "Excellent airline. Great experience. Easy. Professional. Efficient."