Tìm những chuyến bay giá rẻ từ Southeast Asia đến Quebec

Khuyết điểm: "Was never notified that my wife would not be allowed to board the plane due to travel. Neither the airline or travel agency warned me of this."

Ưu: "Food"
Khuyết điểm: "Seats"

Ưu: "Crew was great. Economy seat was like any economy seat on an airplane. The seats recline more than others I have flown on. The only thing that I liked was that the plane was not filled and I could stretch out a bit on some empty seats."
Khuyết điểm: "The food was horrible."

Ưu: "Take the flight that takes out of SFO right after midnight. Gets you there with less than an hour layover and you are off to BKk. Once I got to BKk my bus was ready and I was in Pattaya by noon. Smoothest trip so far"

Khuyết điểm: "I think Eva should stop their business. Nightmare to fly with!"

Khuyết điểm: "Food and movie selection"

Ưu: "Both the ground and aircrew were very helpful. I had a short transfer to another flight and was immediately greeted by a crew member that pointed me in the right direction. It was so relieving! There was also good entertainment and decent food on this flight."
Khuyết điểm: "I just wish there were vegetarian food options."

Ưu: "The entertainment, lots of movies and TV dramas to choose from."
Khuyết điểm: "Better communication about delays. We didn't taxi into terminal for close to hour and half after landing. Flight attendants insisted passengers must unplug headphone once landed. Some passengers (those in the back) weren't allow to use the bathroom though plane was stationery for 1 1/2 hr."

Ưu: "Great food, and lots of leg room in economy. The flights were on time."

Ưu: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Khuyết điểm: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."

Khuyết điểm: "A booking number of two seats should be put together. This is the first time I experience this, and I booked premium tickets."

Ưu: "loved it"

Ưu: "Greatb"
Khuyết điểm: "Great"

Ưu: "Five stars rating!"

Khuyết điểm: "I know that you have nothing to do with the reservations, but vayama flew me to bali with no return ticket. I even emailed them to confirm my reservation when I was in bali, but when I went to fly home I had no reservation and had to purchase a flight home. This is outrageous and I'm pretty sure illeagal. Now I know you had nothing to do with the reservation my original search started with you for that reason I will not be using kayak, vayama, nor eva air ever again and will suggest everyone I can to do the same. This is outrageous that i had to buy a return ticket home until i get a refund i will not stop."

Ưu: "Really enjoyed flying with Eva air."

Ưu: "Everything normal except food"
Khuyết điểm: "Food"

Khuyết điểm: "The departing flight from Taiwan was delayed so our arrival to jFK sa late."

Ưu: "N/a"
Khuyết điểm: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month."

Ưu: "Crew were very friendly and helpful. The flight attendants seemed to have a genuine interest in the needs and comfort of the passengers."
Khuyết điểm: "For such a long flight, the seats were too small and not enough leg room."

Khuyết điểm: "The food was sad and mushy."

Ưu: "Everything!"
Khuyết điểm: "There was nothing we didn’t like."

Ưu: "Very good service. Good seat legroom. Shiite connection wait time."
Khuyết điểm: "Nil"

Ưu: "Very spacious seating. Great staff, and smooth flight. PLUS I got my vegetarian meal as requested."

Ưu: "Food was fresh and tasty. Games and movies made the time go faster. Extra leg room made sitting easier"
Khuyết điểm: "If meal times were posted, it would be easier to plan. Sleeping and snacking"

Ưu: "The movie selection and offering of water and tea was great."
Khuyết điểm: "The food quality wasnt the best."

Ưu: "very clean and tidy washroom. smiles on attendant's face."
Khuyết điểm: "30 minutes delayed in boarding, 35 minutes late in arrival."

Ưu: "Food, service was great."

Ưu: "the crew tried very hard to be pleasant and nice. they did well on that."
Khuyết điểm: "the seats are too crowded. i couldn't eat the entrees-mystery food. i would have liked a bigger selection of movies"

Khuyết điểm: "Some people not make a line"

Ưu: "Everything- from customer service to comfort"
Khuyết điểm: "None"

Ưu: "it is seeved 15 mins earlier than regular in flight meals"
Khuyết điểm: "regular meals are salty or spicy no other choice sometimes also i wish there is a way to choose front row seats with no extra fee"

Ưu: "It's like a well oiled engine, they are very reliable every time I fly with them. The service is good and courteous. The in-flight entertainment is wide ranging. The food is ok. Washroom is clean and fresh."
Khuyết điểm: "More leg room for economy class. :-)"

Ưu: "The crew was gracious and didn't bother my sleep to eat."
Khuyết điểm: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend my time"

Ưu: "As always it's the professional kind efficient staff."

Ưu: "Seat reasonably comfortable in Eco Plus"
Khuyết điểm: "Eva runs a sloppy operation: 3/4 of my flights were delayed, boarding consistently happened late, and flight attendants consistently forgot drink orders. Not sure what's happening as they used to be very good but will not be traveling with them again unless they right the ship."

Ưu: "The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA"
Khuyết điểm: "The food is mediocre at best. I wish there was more movies to choose from."

Khuyết điểm: "there was little in flight entertainment options"

Ưu: "The service, the food, the crew, everything."

Ưu: "Quick boarding, felt like more leg room than usual, polite courteous staff, good movie selection."
Khuyết điểm: "Food was good, but I've had better with other Asian airlines. They served me croissant with breakfast that was so dry, it crumbled all over my lap."

Ưu: "Nice attendants"
Khuyết điểm: "I got food poisoning!"

Ưu: "Seats are comfortable and the crew was friendly."
Khuyết điểm: "No meal choice."

Ưu: "Warm blankets"

Ưu: "Overall great service by the airline. No complaints to speak of for this leg or any of the 4 flights in total to which I utilized this airline."
Khuyết điểm: "3 hour delay (approximate)! from scheduled departure out of Beijing (Peking Airport). Was no fault of the airline but rather the airport itself as I saw other airlines stacked up upon arrival and waiting for their gate assignment. Also other departures finally recieving a pushback from the gate after significant delays. EVA captain was good about keeping the passengers informed about delay and anticipated times for actual departure when the tower would inform him."

Ưu: "Plentiful snacks, clean facilities"
Khuyết điểm: "Nothing"

Ưu: "Flight attendents were very good."
Khuyết điểm: "The stupid Manager @ LAX wanted me to buy a additional ticket back to LAX when I was returning home to Cebu. Or she would not let me fly !!! The Immigration Agt.in Cebu, said that was crazy. I even showed her my PAL flt.to LAX in Dec.I was allowed in no problem.."

Ưu: "On time. Efficient. Clean."
Khuyết điểm: "No entertainment options-just some generic film. Couldn't even hear the film over the noise."

Ưu: "Entertainment was nice, food was good. When asked for a second blanket, it was given to me shortly after, washrooms were great"
Khuyết điểm: "The flight attendent did not let me move to an available seat but the next two people who asked were allowed. I was very uncomfortable and freezing the whole time."

Ưu: "Service is excellent"
Khuyết điểm: "Just the seats too hard"

"This flight was cancelled"

Ưu: "No distance between passengers (covid)"

Khuyết điểm: "None all good"

Ưu: "No"
Khuyết điểm: "respect"

Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"

Ưu: "My flight attendant, Grace, was delightful. There were several challenging passengers around me and I observed her handle them with the grace of someone who embodied their name—Grace."
Khuyết điểm: "No wifi on board. The plane was one of the older ones, but still perfectly nice."

Ưu: "Qatar is the BEST First Class airline in the world."
Khuyết điểm: "Everything was amazing!"

Khuyết điểm: "Qatar Airways... Never to expect more"

Ưu: "The food was good and many entertaining movies."
Khuyết điểm: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."

Khuyết điểm: "Unorganized too shaky flight made me sick to stomach ,foods are not good service not good"

Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."

Ưu: "Crew were so good"
Khuyết điểm: "Everything is good"

Khuyết điểm: "Quatar is the best"

Ưu: "The Crew was only Alright this time, not has attentive jas the first Time, but still good"
Khuyết điểm: "Overall IT was a great trip, but the Seat are still the best Selling point for business class, not vert confortable for a 7h et 12h flight"

Khuyết điểm: "Cancellation of the flight could have done before boarding."

Khuyết điểm: "Te long transit time in Qatar."

Ưu: "Many movies (entertainment) I got front seat with leg space (comfort)"
Khuyết điểm: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."

Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"

Khuyết điểm: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"

Ưu: "The service was fantastic"
Khuyết điểm: "Screaming babies. But hey, great flight"

Khuyết điểm: "For 1.5 kilo overwait I’ve been charged $65"

Ưu: "Nice flight. Good service but it seems women dont get service men do. Ie my wife."
Khuyết điểm: "Screening was arduous. Line for business class check in at counter was chaotic with no sense of order. A real mess. took over a half an hour and agents were processing coach passengers randomly and seemed oblivious to business class passengers who paid a significant price for the tickets."

Ưu: "Entertainment is very good"
Khuyết điểm: "boarding hall was very small, food was below average for Qatar Airways"

Ưu: "decent leg room. the staff was accommodating"
Khuyết điểm: "the brea was har. some of the food was overheated thus making it hard to eat"

Ưu: "everything"
Khuyết điểm: "Nothing"

Khuyết điểm: "they need to do family section"

Ưu: "Friendly staff"
Khuyết điểm: "The food was very poor"

Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."

Ưu: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"

Khuyết điểm: "Luggage checking is very poor, the person on checking ask me to remove my shawal, i said to him it is insult to me , i never forget it , never plan to travel on Qatar airways"

Khuyết điểm: "Service is great and the plane flew so smooth"

Ưu: "The airline in general was good, provided a kit with socks, ese plugs,toothbrush and other essentials,good movie choices, overall customer service. They had free wifi which was amazing!!"
Khuyết điểm: "We took 2 long flights one from morrocco to Qatar and Qatar to dallas. The food on the flights was not the best, one the first one they ran out of chicken meal and only had fish left which was gross, for such a big airline you would also think they give a snack in between meals but they do not.also after giving you the food it took a long time for them to pick up the tray which I thought was unusual"

Ưu: "Got upgraded to Business Class :-)"
Khuyết điểm: "Not much of Movies options to watch"

Ưu: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Khuyết điểm: "I could not check myself online! so i could not select the best seat."

Ưu: "Crew was nice. Food was excellent."

Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."

Ưu: "Overall OK food not all that up to the mark"
Khuyết điểm: "3 out of 4 bags did not arrive even after 1 day of journey completion"

Ưu: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"

Khuyết điểm: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."

Khuyết điểm: "Boarding this flight consisted of minimal organization on the crews behalf, the Gate's security machines were off, people scattered everywhere with not enough seats to fit everyone. When entering the gate (with security machines turned off keeping in mind everyone has already passed general airport security and is only trying to enter the gate. Staff would direct passengers towards an attempt at creating a boarding queue. Once passing the gate doors and walking towards the queue directed by staff, it seemed to be a normal occurance to have another staff memeber shout at you and redirect you another way. Getting scolded by gate employees and requested to remove all electronics turn them on and being requested to remove most clothing items at the gate while everyone is watching with security machines off while only selecting a few passengers seems to be a regular occurnace in Doha & with Qatar Airways. People standing all around, no queues were initiated by staff, instead staff would push through passengers to get to the front instead of propretly annoucing the boarding through an intercom. No matter how loud staff was screaming their sounds were drowned out by the passengers which turned boarding a full translatlantic flight into a chaotic scene. Once on the flight I noticed the headphones provided were broken, I politely requested a new pair...from 3 different employees...which took over 20 mins to replaced. Qatar Airways prides itself on quality unfortunately as an economy passenger I have yet to experience any of that other than when it comes to good on flight entertainment."

Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."

Ưu: "First of all I have taken Qatar airways to Europe and US HOVER when it comes to Third world like Asia and Africa the send thier most dirty broken airline!!in thialand the pressure was not right according to pilot we stayed on the run way 4 HOURS offered water wrf.? No one communicated with US I think your airline is typical Arab mentality unless you are white I. E American you don't give a shot about your costumers this is the second arb line I droped I will never take ur plane ever!! When I got to Doha all they did was through stupid voucher for food missed my flight no apology rude as staff disgusted y their behaviour and lack of care missed imprtant meetings NEVER AGAIN RACIST AIRLINE TREAT WHITES WITH RESPECT IT NOT BLACK'?? REALLY WELL I I'LL TAKE MY MONEY AWAY THEN I will make Co viols decision to never fly with u"
Khuyết điểm: "Everything racist disgustinget and never will take this airline nasty dirty broke down twice stayed in the plane for 4 hrs no one apologised"

Ưu: "Seats were to narrow for a tall person"

Ưu: "Qatar Airways was very cooperative and kind enough to switch my flight 4 hours earlier with alternative flight free when I asked them to change it if that possible. They did so with kind and smile within 10 minutes while it was very difficult due to boarding time and luggage switching Boarding was okay Crew also was kind, responsive, Food was great Entertsinment was the issue due to airplane size and airplane facilities like Internet and entertainment tv screen was not in your seat Thank you so much Qatar Airways"

Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."

Khuyết điểm: "They didnt let me sit with my family and my seats were changed twice after i was checked in without notifying me. I have anxiety issues and it was really hard"

Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"

Ưu: "Excellent airline. Great experience. Easy. Professional. Efficient."

Ưu: "Seats were comfortable."
Khuyết điểm: "Elderly and people with kids were asked to line up. After lining up, they did not let us to board the plane for 30 mins. We were standing in line with kids for 30 minutes. Last minute gate change. Had to drag the kids @ 3:30 AM from one terminal to other. Flight attendants were not in a good mood. Not even one smiled."

Khuyết điểm: "I had to track down a flight attendant in order to get the dinner. They seem to have asked most other people, but just went right by me until I caught their attention."

Khuyết điểm: "Flew first class but still had to pay for internet. We also waited 20 minute in the runway after landing"

Ưu: "Very clean, kind w mask instructions, like boarding back to front"

Ưu: "Competent crew"
Khuyết điểm: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"

Ưu: "quick easy flight"
Khuyết điểm: "sockets to charge electronics"

Khuyết điểm: "being on time"

Ưu: "we could not get a seat until we arrived at the airport."

Khuyết điểm: "Plane was cramped and in disrepair: broken seat arm and headrest, very limited recline. It was a 767 and felt more uncomfortable than a 30 seat regional jet. Very dated entertainment system with limited media options. Exceedingly long delay (1 hour) which the pilot attributed to the ground crew."

Ưu: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Khuyết điểm: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."

Ưu: "N/A"
Khuyết điểm: "N/A"

Khuyết điểm: "On time flight"

Khuyết điểm: "Food. Phone charging at seat, entertainment screen."

Khuyết điểm: "Slow WiFi"

Ưu: "There was no flight"
Khuyết điểm: "Flight left without notification. This was my dads connecting flight and it was missed, due to delays."

Ưu: "I had a very comfortable seat, it was a very good experience overall."
Khuyết điểm: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."

Ưu: "Smooth"
Khuyết điểm: "Boarding"

Ưu: "Good service this morning"
Khuyết điểm: "All good"

Khuyết điểm: "I was never notified that the flight from Asheville to Atlanta was delayed...probably cancelled...... my connection to Munich would have been missed..... not reliable and not customer friendly to never notify the passenger!"

Ưu: "Boarding, flight, landing"
Khuyết điểm: "Baggage claim was unmanned Ground transportation was awful Delta & all Harrisburg staff was not responsive, for example w/baggage unmanned a sign said "go to ticket counter" when I got to ticket counter Delta agent didn't notice me in Sky Priority line for 5 minutes because she was texting on her personal cellphone."

Ưu: "Courteous flight attendants"
Khuyết điểm: "Nothing"

Khuyết điểm: "They lost my luggage & made me miss my connecting flight"

Ưu: "On time"

Ưu: "Some of the cabin attendants were friendly and helpful. Others not so much."
Khuyết điểm: "Even in "world business class" the pods are very small and cramped and there is no room to put a carry on bag even something as small as a headphone box. Also the business class bathroom was very small, very disgustingly dirty when we boarded (someone tried to clean it a bit) and dirty and small throughout the flight. The bathroom does not have ventilation and the toilet basically does not have any liquid for flushing!"

Ưu: "The flight was fine"
Khuyết điểm: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"

Ưu: "Great service all around. As comfortable as you can get for a domestic flight."
Khuyết điểm: "Food was pretty good, but not up to their usual high standards"

Ưu: "The workers."
Khuyết điểm: "The selection on an incorrect plane that didn't fit the docking port"

Khuyết điểm: "price could be cheaper"

Khuyết điểm: "The flight attendants weee rude, and no bar service"

Ưu: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Khuyết điểm: "like to see a bit better snacks"

Ưu: "Great selection of movies to watch."
Khuyết điểm: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."

Khuyết điểm: "JFK was depressing but not Delta’s problem."

Khuyết điểm: "767-400 with the old entertainment system. small screen with poor quality and a number of people's had to be reset multiple times."

Ưu: "After flight was cancelled, rebooking was easy and quick on the app."
Khuyết điểm: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."

Ưu: "Got upgraded to 1st / Business class."
Khuyết điểm: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."

Ưu: "it was easy to navigate ."

Khuyết điểm: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."

Ưu: "Fligth were on time"
Khuyết điểm: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"

Khuyết điểm: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."

Khuyết điểm: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."

Ưu: "Standard Flight boarded fast everything went smooth"

Khuyết điểm: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."

Ưu: "Plane was clean, attendants were friendly, and food was fine."
Khuyết điểm: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."

Ưu: "The gate attendants were extremely helpful in boarding this flight despite delays at the destination. They accommodated everyone and did their best to deliver efficiency."
Khuyết điểm: "There were select in-flight crewembera that not only spoke rudely to passengers but also openly discriminated against passengers on board. They openly stated "It's always easier up front, isn't it?" They were openly rude and impatient with a group of passengers who clearly needed their interpretor and refused to provide any guidance when they group was nervous about missing their connection due to the delayed flight (they did actually miss their connection and were left to "look at the boards outside.") I personally experienced direct rudeness that was simply beyond what should be considered acceptable. A gentleman attendant was pouring ice into his bucket and due to a leak in the bag, she was pouring water all over my entire jacket sitting on my lap. Stunned by this, I loudly asked him to please stop and proceeded to ask for napkins. His response was "it's just water, it's not a big deal." I responded to say, "it's actually on my enitre jacket and I need to check that it didn't hit my laptop in my bag" and the response was "it's just water...you don't need to yell at me." I genuinely was frustrted but by no means was yelling. I was handed napkins and when he finally saw just how much water he had poured onto my jacket (the entire half of the jacket was soaked)...the response from the attendant was "Oh, now that I see how much it is...I actually am sorry." Implying..he previously actually wasn't sorry at all. I say with FULL certainty that had I been sitting "up front" or in first class...the apology would have been immediate and freely offered and would not have come with a degree measurement of damages. I am a loyal Delta flyer and more and more so I'm finding it hard to stay loyal to an airline with staff that continues to disappoint and concurrently creates such difficulties throughout the booking process."

Ưu: "Clean plan and efficient boarding procedure."
Khuyết điểm: "Horrible delay. Took off almost two hours post originally scheduled time."

Ưu: "Nothing"
Khuyết điểm: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."

Ưu: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."

Khuyết điểm: "Connecting already departed. Scheduled on the next flight."

Khuyết điểm: "Seats were moved and I didn't sit with my traveling companion"

Ưu: "They are very professional"
Khuyết điểm: "I luv it"

Khuyết điểm: "The Atlanta Airport is Insane for the handicapped. Try to get through the airport with 1. Your own scooter, 2. How to get into and back out of the elevators and trains and 3. The 1000s of people to make your flight in an hour at this unfamiliar airport Now try to do that when your wife also has to get around with her scooter and try to stay together. Then if your flight gets moved to another gate...and you have 10 minutes to do ALL this again... Never mind the bathrooms while one of us watches the scooters while the other uses the facilities and this is Impossible. Never mind the narrowness of the elevators. STRONGLY SUGGEST AN AIRLINE EMPLOYEE TRIES TO SEE THE PROBLEMS FIRST HAND with a scooter, THEN RECOMMEND FIXES. And don't get me started on the restarants with tables too close together if you use a scooter. Toronto airport is better as a comparison. Alton and Mary Cason"

Khuyết điểm: "Almost everything"

Khuyết điểm: "Sat on the plane for over two hrs. Brat for a kid behind me kicking seat"

Khuyết điểm: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."

Ưu: "Travel is becoming a pain ... what’s new?"
Khuyết điểm: "Just the way travel has become —loathsome"

Khuyết điểm: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."

Ưu: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Khuyết điểm: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"

Ưu: "Nothing"
Khuyết điểm: "Missed flight due to not being able to access terminal because of stopped Skylink. Arrived at terminal while plane was still boarding but was told I could not board cause it was the final two minutes. Horrible customer service. Asked them to please contact the gate and let them know I was enroute on foot. They refused."

Ưu: "Crew was great."
Khuyết điểm: "Airplane didn't have any AC and was very old and dirty."

Ưu: "Sears are still too narrow."
Khuyết điểm: "I wish I could of finished my movie !!!"

Khuyết điểm: "We stay stuck in PVR"

Ưu: "Upgraded to premium economy, nice seat, overall comfort."
Khuyết điểm: "Leg rests for our seats didn’t work. Crew said ther was no fix for problem and left it at that. A bit disappointing. Fruit plate was disappointing, but pastry and yogurt was nice. Fruit wasn’t fresh."

Khuyết điểm: "you didn't respond and we were unable to take the flight."

Khuyết điểm: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."

Ưu: "Easy boarding, flight on time, friendly creew"
Khuyết điểm: "old plane with seat not confortable for a 3h flight"

Khuyết điểm: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."

Khuyết điểm: "No advanced seat assignments unless we paid $100 per person?! Recently flew Delta on same equipment (A321). Delta had in-seat entertainment & adjustable head rest"

Khuyết điểm: "Full plane with no Main Cabin Extra seats left over = painful flight for someone over 6 feet."

Ưu: "The person I sat next to was kind, as was the crew."
Khuyết điểm: "The seats in economy are too close to the row in front and too narrow. You can barely move. Its claustrophobic, even for a person not prone to it. I had to upgrade my seat to avoid this as I was in those horrid seats on the trip over. Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time."

Ưu: "Quick boarding"
Khuyết điểm: "Cold no food"

Ưu: "Nothing"
Khuyết điểm: "Bathrooms didn't work delaying initial departure an hour. Ran to connecting flight and made it prior to door being closed. 12 passengers in total were told that we would be boarded and then were abrubly told none would be boarding our final leg to the Caymans even though our seats were available. Horrible company culture not focused on customers."

Ưu: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Khuyết điểm: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"

Ưu: "I really enjoyed the entertainment available."
Khuyết điểm: "A 6 hour flight in which we were not offered food. In addition, when it was time for baggage claim, I noticed that my luggage had been damaged. One of the wheels was broken off. I put in a claim and have yet to hear back."

Ưu: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"

Ưu: "Boarding was efficient"
Khuyết điểm: "There was NO ROOM for my legs when the man in front of me reclined his seat. I could not work on my laptop because it was such a ridiculously tight fit. I am 5'9" tall, and i have never been so cramped on an airplane."

Ưu: "The fact that we got home without our luggage missing"
Khuyết điểm: "Flights were operated by American Airlines. The touch screens on the flights between Munich to Philadelphia. Apparently this was a known issue so I have no idea why the company didn't care to fix it. The food served was awful and tasteless. Not to mention that webjet once again made errors with out booking which the AA ground staff were nice enough to fix."

Ưu: "A lot of food"
Khuyết điểm: "Didn't make it clear food/drink would be included. Crappy boarding people. No movies on seats!! Super small seats"

Ưu: "nice people taking care of us during the flight"
Khuyết điểm: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."

Ưu: "Crew does it’s best under miserable conditions. I love a nonstop flight."
Khuyết điểm: "We were delayed over half an hour due to a broken tray table. Really. A 5 hour flight has no meals available, not even ones you can buy. Water and drinks were brought around once. ONCE in 5 hours. My husband and I were crammed in Middle seats 2 rows apart. And we had to pay extra to get those. Because they charge to check bags everyone brings their carryons on board."

Ưu: "Nothing."
Khuyết điểm: "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."

Khuyết điểm: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."

Ưu: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"

Ưu: "Crew were relatively friendly"
Khuyết điểm: "No notification that boarding was delayed No in seat entertainment Older seats were not comfortable"

Ưu: "Everything was on time!"

Ưu: "Great flight, on time, seat upgrade"
Khuyết điểm: "Na"

Ưu: "Great staff."
Khuyết điểm: "The hour delay due to maintenance and fueling."

Ưu: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Khuyết điểm: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."

Khuyết điểm: "Seat was awkward. Staff didn't respond to 2 calls of with the button. Air seemed exceptionally dry and was oddly warm."

Ưu: "This is a old 767 I was on. No individual TV's. The reading lights never worked. I chanced it on buying the wifi for $19 dollars which turned out to be super fast and I was able to stream movies. Meal and drinks and beer were included. But no way to charge your phone with out a car charger. This plane had no AC ports."
Khuyết điểm: "I liked the food was included and beer."

Khuyết điểm: "You will never change anything. It doesn't matter."

Khuyết điểm: "Bumpy landing in Charlotte. But it was windy and raining."

Khuyết điểm: "Great app, sometime it still miss a flight, suggust to provide a display sorting options, such as stops, times etc"

Ưu: "Entertainment."
Khuyết điểm: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."

Ưu: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Khuyết điểm: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."

Ưu: "On time, arrived early."
Khuyết điểm: "Seats too close in front of you."

Ưu: "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."

Ưu: "There was entertainment on the flight"

Ưu: "Everything was on time. American sometimes has free movies you can watch"
Khuyết điểm: "Nothing. Everything was good"

Ưu: "Non"
Khuyết điểm: "I could not change the flight with less payment so I missed the flight and booked another one."

Ưu: "Staff was nice."
Khuyết điểm: "Everyone that worked for AA was so friendly and nice. My flight was denied for about 3 hours and I arrived in Miami so late that I lost a day if vacation. I called AA to tell them and was told I could have been compensated for the trouble but I had to call the same day as flight (mind you I landed in Miami at almost 9pm and was too tired to call them.) so I lost any compensation."

Ưu: "This leg of the trip was not packed. There was an empty seat between me and the person next to me"
Khuyết điểm: "This flight was 6 hours. It did not have frontal entertainment, which was not pleasant. They did not offer blankets. The plane was cold as I boarded the plane. I asked for a blanket and was advised they didn't have any. I was so cold the entire flight that I still have a cold due to the flight. I froze the entire flight. I stuffed my arms in my shirt and let my hair down for warmth. Also, I learned my lesson. Pack my own blankie for comfort. I checked my carry on in Aruba due to overhead capacities. My bag had my sweatshirt and the blankie Delta bankie I acquired when I flew from SFO to ATL."

Khuyết điểm: "Flight from Phoenix to LA had a one hour layover prior to takeoff. They could not even connect my bag after I cleared customs and handed it back to AA counter in bagage termimal. They could not get it on my flight. Bag had to be delivered the next day to my residence because it was arrived two hours after I arrived in LA. Plane ran out of Coca Cola and did not have enough for all the passengers."

"Air Canada crews are very professional. I am a long time customer and keep going back becausr of how i am treated"

"The airport in Fort Lauderdale very mediocre !"

Khuyết điểm: "Prefer YUL to PBI FLL is in case that there is no flight available to or from PBI"

Ưu: "The check-in and boarding process and time was great and quick, respectively. And the crew was quite friendly and courteous. Also, our luggage was waiting for us once we deplaned (could be due to low level of travellers)."
Khuyết điểm: "Nothing really. This was by far the best and fastest flight door-to-door."

Ưu: "Fast flight Had a whole row to myself Distancing was good"
Khuyết điểm: "People sitting in front of me would keep putting down their mask and didn’t listen to the flight instructions when being showed the demonstration. Flight attendant wasn’t as friendly as other flight attendants I’ve had"

Ưu: "The agent was at the air Canada counter was amazing. He helped with getting my toddler a ticket, he walked us all the way to our gate because we were late boarding."
Khuyết điểm: "My toddler should have been issued a ticket from the beginning if that’s the policy. It took forever to cross the airport and then i had to figure out where to get our tickets which took over an hour and then we had to go through tsa again. Thank God the agent helped us through. I ended up not having food nor water for my son nor myself and of course no service on the flight. It was a miserable day to say the least."

Khuyết điểm: "Notification from the Travel agency that I needed to get a Yellow Fever immunization."

Ưu: "only The crew inside the airplane and the airoplane"
Khuyết điểm: "Every one in Lufthansa are so rude expect the crew"

Khuyết điểm: "Put on Turkish air landed 12 hrs late lggage still missing"

Khuyết điểm: "Flight was delayed My wife and I got separate seats Screen and audio on the entertainment system didn't work"

Ưu: "The flight attendants were very nice and helpful. When they passed out dinner my husband and I were asleep, we woke up when they were serving drinks (right after). They got us our food. On our flight over however we didn't get options on food since they had run out. The flight crew was nice though."
Khuyết điểm: "Unbeknownst to either of us the Air Canada Rouge is a low cost carrier international flight. It didn't have a player in the seat, or even old school TV's. You had to use your own device on their WiFi which was SLOW and the sound went out. The seats are small with very little leg room. I'm 5'1 (156cm) and my legs almost touched the seat in front of me. Also the airport was the biggest hinderance of getting to the gate and the airplane. After customs, to get to our gate we were told to wait in another line while they went through nearly every passenger again... And checked bags. Since it was taking so long they would let some go through without checking them. It was strange to say the least. We eventually left the gate late but made up for it in the air."

Ưu: "it was a long flight, not interrupted by too many announcements"
Khuyết điểm: "boarding was problematic. I paid extra for a seat closer to the front yet had to store carry on in the rear of the plane. when asking the flight personnel for assistance regarding the matter, he promptly gave me a glare and turned away totally ignoring me. In waiting until everyone had exited the plane before being able to retrieve my bag, it completely defeated the purpose of the extra expenditure. perhaps boarding the rear of the plane first. regardless, my biggest concern was I felt like the flight attendant should have responded but elected to snub me. amazingly I lived to talk about it :-)"

Ưu: "Nothing"
Khuyết điểm: "For business class the accommodation was appalling. The seat would not even recline more than a couple of inches, let alone lay flat which is what one is paying for. The touch screen entertainment did not work. The flight arrived too late to make connections - again. The boarding agent at the gate in Los Angeles was one of the rudest and most arrogant men I have ever encountered. I complained to the plane's Captain about him, as he was going through. All the business class passengers around me were commenting on it. One was even filming his egregious behaviour for Facebook. He alone was enough to put one off Air Canada ."

Khuyết điểm: "Didn't like the fact that food was not included in the airfare on a long flight (I think it was over 5 hours). This inconsistency between airline policies is very annoying - you never know if you can take food on-board, if you should take food along or how much you should expect to be ripped off at the terminal/on-flight. The entertainment unit stalled the entire time. Oh, and boarding... it's very odd to check-in at the domestic terminal at LAX for an international flight and I don't recall seeing any message in my email/SMS regarding this. So taxi dropped me off at the Tom Bradley International Terminal at LAX and then I had to run over 4 terminals to get the Air Canada. A precaution about this would be nice."

Ưu: "Fast boarding, no delays."
Khuyết điểm: "I always fly Air Canada but I guess I wasn't aware that Air Canada Rouge was a completely different species. No entertainment at all. When we got on the plane, the sun was shining through the window & floating in the air was a mind-boggling amount of dust, feathers, etc.. flying all around... like the air was completely FILLED with them.. you couldn't get a breath of oxygen. This irritated my respiratory system immensely. They also had children helping out the flight attendants which was cute, until the one girl who had just served water to the entire plane broke out into an awful fever. They were putting ice packs on her head, giving her meds, & eventually she had to get carried through the airport. This was 5 minutes after serving water to an entire plane of passengers. I ended up getting extremely sick & missed almost a week of work. Not sure if this was the cause, but it makes sense. I will make sure 100% to never fly air canada rouge again. For $400 a ticket... doesn't make sense to experience this."

Khuyết điểm: "With basically all my flights on Air Canada, there were significant delays. The delays on this flight caused me to almost miss my connection. I had to run full speed to make it to the next flight, and the attendants on this flight were very terse announcing as we were landing "Do not ask us about your connections; we have no information. Do not ask us about your luggage; we have no information" With other airlines in the past, if I have had a flight delayed by an hour, the attendants have announced where I should be headed for my connection, or have called ahead to the connecting flight (if within the same airline" and asked them to wait for us. I didn't feel that AC did anything to help make up for the fact that my flights were so late. Almost ally other AC flights on this trip we're also delayed."

Ưu: "the crew didn't do anything to make it horrible Large selection of movies/tv on board comfiest seats out of all the major airlines I've flown"
Khuyết điểm: "The flight kept getting delayed bc of mechanical problems, and then eventually cancelled. They got the majority of people on a new plane, but the gates kept getting changed so it was a lot of back and forth. Plus the pretzels they gave us were stale. This was the second of two flights I took this trip that had mechanical issues, so they obviously need to fix their planes better or get new ones, because two Air Canada flights in one day that have mechanical problems leaves me worried that the planes aren't in optimal condition. It took me over 24 hours to get from Tucson, AZ to Montreal, Canada when normal travel takes less than 8 hours including layovers. I am worried about my return flights, not gonna lie (for my safety and time). Thankfully I'm returning a couple of days before I return to work, but I know other people that travel for business and that is a huge inconvenience."

Khuyết điểm: "Terrible experience. I bought 2 tickets for my parents from New York to Shanghai a month ago. But on the day of flight, Air Canada refused their boarding, stating that they did not have Canada visas, the fight would transfer in Montreal which needs Canada visa. I had never heard about it and it was never mentioned when I booking the tickets. I called the first customer service who was rude and not helpful. Finally, I found out that my parents had to transfer to Toronto, which does not need a visa. But in order to make the change, I had to pay Air Canada extra $1180, which were more expensive than the tickets self. At that time, I had no other choice. I am really upset. I want to warm all Chinese who don't have green card or Canada visa that do not buy tickets from Air Canada. Their customer service told me that they did not have the obligation to list this kind of information on their website. So if you choose Air Canada, you lose your money and deal with all the hassles by yourself. I will never use Air Canada in my whole life again."

Khuyết điểm: "My flight from NYC to Montreal was delayed 4 hours due to a storm that had passed earlier in the day. That was understandable, however we then sat on the tarmac at the gate for an additional hour because Air Canada's entire computer system suddenly crashed. We finally got to the runway and in the middle of takeoff the pilot slammed on the brakes and aborted the takeoff because he did not reach high enough speed. It was very scary. I was supposed to land in Montreal at 10:20 pm but arrived there at 2:30 am the next morning."

Khuyết điểm: "I couldn't board the plane due to new documentation requirements for travelers transiting in Canada. I understand the rules of the internet fare (no returns, exchanges or cancellations) but the customer service was awful. They didn't offer me any other alternative but to loose full value of the ticket ($1700). Nobody (kayak, vayama, air canada or brussel airlines) gave me any kind of information about those new requirements and I ended up cancelling the whole trip as I couldn't find any other flight to get to Europe. Really upsetting...."

Ưu: "The pilot seemed good and the staff on the plane were nice overall"
Khuyết điểm: "Customer service from the group staff that checked us in was horrendous... (Lisa from Chicago ). We were not aware one of us needed eTA to fly through Canada and the agent was so belittling, rude and plane wrong with her information, that if it had not for our smarts, we might have not made it to our destination. I do not spend so much money to fly with an airline, whose agents treat it me like this! She really should be fired for her terrible manners and for giving customers wrong information..the second supervisor we talked to helped us, but the impression we got from the agent was so terrible, that it was hard to feel any good...no food on a flight during lunch hour, seems unfitting."

Ưu: "The crew on board all flights were pleasant and efficient."
Khuyết điểm: "When I arrived at my destination I found that the item I had gate checked had been damaged- an instrument case I was no longer able to close. The zippers had both been busted off. Due to time constraints I was invited to write a review and email which I intend to do. The item itself was gate checked for safety - and to me the damage says that still somehow it is unsafe to fly with an instrument which as a professional musician is frustrating. In addition flights have very limited food options that accommodate persons with gluten/dairy allergies."

Ưu: "Staff were incredibly kind, courteous, and knowledgeable. I need wheelchair assistance and they handled that beautifully, asking thoughtful questions about my needs and adapting their plans to my answers. They also helped me with stowing my carry-on since I would have struggled alone."
Khuyết điểm: "Unfortunately, through no fault of the flight crew or gate crew, we got one of the few remaining planes in the fleet that are so old that they can't fit a full carry-on bag in the overhead bins or under the seats. Larger carry-on items had to be checked through to final destination, which made a lot of passengers upset -- either because they were business people who needed to be able to work on the flight, or they had important baby gear in there that they would need before that, or they were traveling far away using multiple airlines and were rightly worried about lost luggage."

Khuyết điểm: "YVR airport's Air Canada staff was extremely unprofessional. First, they cancelled my original itinerary and moved me to a flight 3 hours later. Now I understand it was holidays so I was okay thus far. I got to the airport 2 hours before the departure time and even though I had check-in online, I was requested to get into "Check-in assistance" line instead of the "baggage drop". The "Check-in assistance" line had multiple people rebooking their flights when at the counter (on an average each person was being held for 15 minutes by the slow staff). By the time I reached the counter, I was told that the gate had been closed and I will have to rebook. The staff said at that point that it was "just the way it is" and their terms and conditions have this clause saying they don't guarantee people will be boarded. Well, sure, don't board them if they're late but don't delay them on purpose and then strike them off the boarding list. Very Very disappointed."

Ưu: "The ice cream and the one woman in customer service that actually seemed to care."
Khuyết điểm: "My husband and I were flying to Italy, on the first leg of our flight neither of our screens worked so we had six hours with no entertainment. They gave us a card to make it up to us but (wisely) don't tell you what it is for. It turned out to be for 10% off your next flight if you book it through their website within a year. Useless. On our return flight we were delayed on the tarmac for over an hour with no air conditioning, they originally said they were waiting for a signature but then said that there was something wrong with the engines that help us take off, then the cabin filled with a fuel smell, then they said they had brought the wrong item for the repair and we were waiting for the correct one. When we finally took off my husband's screen didn't work yet again and this was a 9 hour flight. The flight attendant said that some of the screens hadn't worked for a while ( probably cheaper to hand out useless discounts than to fix them.). We received another 10% off card, which we cannot combine or transfer, again useless. We missed our connection because of the delay, they booked us on another flight but because they didn't tell us that we had to pick up our luggage or where (it was on a different carousel than the rest of the luggage from our flight) and that we had to go through customs we (and many others) missed that flight too. We finally got a flight out the next morning and they put us up at a hotel. We both had to miss another day of work and it was quite an ordeal. My husband's screen worked for almost all of that last flight before it seized up. We didn't bother to report it that time since another 10% off coupon wasn't going to do us any good. Overall it is concerning that Air Canada doesn't seem to be maintaining their planes in optimal condition and that their idea of compensation involves them making even more money from me. Never again."

Khuyết điểm: "We were quite disappointed when we were told there would be a delay due to mechanical issues after already boarding and being on the plane for over two hours. Imagine our distress at being trapped in a narrow seat inside the confines of a plane still sitting on the tarmac and going nowhere with very limited climate control and circulation that added even more discomfort. This level of stress was compounded by the manner in which our minimal nutritional and hydration needs were not only met but as fare paying passengers, we were teased by a meager slice of packaged and processed sliced banana bread and a mere two cups of water. This fact is especially important because it more severely impacted my father who is diabetic and it was not sufficient for him, especially at 11:44 p.m. Also because there was no communication relayed to passengers that the problem would not be resolved the second time we boarded, Air Canada agents should have recommended or handed out dinner vouchers while we were waiting in the airport after they evacuated us the first time (since everything was closed the second time we were evacuated). We were stuck on the plane for a total of 4 hours two separate times they boarded us and in between that we waited back in the airport for 2 hours; therefore a total of over 6 hours of time past the original boarding time which lead us into 1:30am of not going anywhere. Flight was rescheduled for 23 hours later! We understand the challenges of operating an airline and trying to meet schedules and the needs of the customers. Furthermore, we appreciate diligence when it applies to the safety of flying. However, the myriad problems, distress, physical and discomfort not to mention the over 23 hellish hours, was exacerbated by the following: the lack of communicaton and bad information; the paucity of empathy reflected by all Air Canada employees toward our aggregation; the measures taken to mitigate the damage inflicted to what was to be our “dream vacation” and finally the scarcity of adequate accommodation and compensation for all that we endured. We too lost one night at the Barcelona Universal Hotel worth $207, not to mention a lost vacation day worth over $600 in salary for 8 hours for us. Air Canada should be held to higher standards and more responsible for keeping up to date on their aircraft maintenance checks and regulations.  There was also no specific hotel address on the voucher issued which caused us to drive to two different sheraton 4 points locations until we finally reached our destination which there was no vacancy. Luckily after lingering around in the lobby and me having to call multiple hotels to verify vacancy, one room became available and we ended up inviting another family to stay in our room that night (other Air Canada victims). We didn’t get to bed until 5am that following morning after all of that ruckus!!"

Ưu: "I don't have much that I liked besides the fact that it got me from Venice to Montreal."
Khuyết điểm: "The service from the attendants is probably the worst that I've ever had. I had to ring someone and remind someone twice that I received the wrong customs form. Finally I had to walk back to the end of the plane where I saw four stedeardesses giggling over someone's phone. I missed one of the meals because I was dozing off and when I requested some food I was told that there was none left. The entertainment is subpar. You need a mobile or device with he app already installed. And even so the movies and shows are outdated and not very entertaining at all. On top of that, both legs of my flight my outlet was not working and not charging my device. Air Canada rouge- never again!"

Khuyết điểm: "My traveling partner - Giovanni Medina - was given ill properly prepared food. He ended up getting food poisoning. We had a connecting flight in Montreal to Orlando (our final destination and home), he was suffering during the 2 hour lay over with an ill stomach and then had to suffer 3 more hours on a flight home. He was stopped from being able to go to the bathroom before takeoff because they needed him seated, but he immediately started vomiting right before we took off. He then spent the rest of the ride sick, they allowed him to move to the back in order to use the bathroom rather than the vomit bags, but he was not comfortable at all. He spent the rest of the night after landing in the bathroom continuing to vomit. We chose this airline because of the rave reviews of the food, entertainment, and hospitality of the crew. The latter two were certainly true. We definitely wanted to make sure that you knew of situation because this was a seriously uncomfortable situation for him and we would not want this to happen to anyone else. He had the chicken meal and the meat pastry on the flight."

Ưu: "Plane left on time, smooth flight, arrived on schedule."
Khuyết điểm: "1. Food very substandard. Hot food not very well prepared and rather tasteless, and snack was like a cardboard wrap with some salsa sauce in it. A disgrace to a major airline like Air Canada. Selection of drinks very limited. 2, Staff persisted in speaking mostly French, on an international flight. Some announcements were made only in French. As a Canadian, I can follow French, but let us remember that English is the international language. To use French is not fair to other nationalities, who expect English. 3. Seats far too close together for a long flight. There was more legroom on the Jazz flight from Montreal to Ottawa! 4. Entertainment kept breaking down. Headphones for my wife did not work, and eventually both of our screens went dead. Her's quit right in the middle of a movie. Bad!! 5. Boarding passes had zones on them, but these were totally disregarded in boarding. This resulted on overcrowding, long waits, etc. Hard on older people!"

Ưu: "People that helped us were personable"
Khuyết điểm: "The flight was delayed 40 and then 50 minutes. No announcements were made, the screen just changed. I'm glad I went up to ask about my connecting flight to Athens; if I had waited and got on the flight, I would have missed my connection. The people at the AirCanada desk were nice, and were able to find us other seats. However, we were promised seats on the 7:30 flight, but instead were put on the 5:45 flight. We asked for the AirCanada person to call back and change our flight, but she said we would have time (at this point, 1 hour and 20 minutes before the flight left), even though I showed her that there was a lot of traffic between LGA and JFK and we probably would not make it. We had to leave LGA, find our bags and wait in a long taxi line to sit in traffic in a cab we had to pay for our of pocket, and could not make the 5:45 flight. I then had to call AirCanada and wait for 15 minutes for the lady to switch us to the 7:30 flight. In all, we also lost 2 full hours in Athens."

Khuyết điểm: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa."

Khuyết điểm: "Flight out of Newark delayed so we were going to miss the connection. We were rebooked to fly via London but we lost 6 hours in Rome. Air Canada attendant at Newark said the flight was always delayed and passengers regularly needed to be rebooked. You should recommend air Canada cancels selling this itinerary or bringing the Newark flight forward to de risk any delays"

Khuyết điểm: "1. They loan out iPads for entertainment which you had to pay for because the plane was an older model and there were no individual tv screens available. This should be a free service with the amount of fare I paid for the trip. 2. Also on my way to Rome, flying air canada, too, my husband and i fell asleep and missed our meals. When I asked the crew for my meals they said "it's unsafe to give it to me anymore." But that's what refrigerators are for - to store food safely for passengers. I just don't buy their reasoning. It's just an excuse not to serve passengers. Needless to say my husband and I went hungry until they served breakfast. 3. From LA to Toronto & Montreal back to LA, was a 4-6 hr flight where they don't feed you or give you blankets. When I asked why blankets are not available, the crew said, "because that's all what we'll be doing is handing out blanket." The crew should realize that providing comfort for their passengers is a huge part of their service they should provide. This was my first time flying with air canada and I was very disappointed. Air Canada will definitely not be on my top airlines to fly next time."

Ưu: "Flight attendant's were friendly amid the circumstances."
Khuyết điểm: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."

Ưu: "The movie selection was relatively good."
Khuyết điểm: "They changed my seat 3 times before I got on the plane (from a window seat to an aisle seat and much farther back on the plane). I didn't complain and got on the plane, only to be told for a forth time (after I had already settled in my seat) that I had to change my seat again, to a middle seat. It was by far the least comfortable seat I have sat in with very little room both in front of and next to me. Nobody should be asked to move like that, especially after choosing my seat online at least three months prior to the flight when I purchased my ticket. Food also not great."

Ưu: "Nothing"
Khuyết điểm: "I booked a flight for 8pm on Friday 7/29. Night of 7/28, I found out my plans changed and wanted to try and find an earlier flight. I called the help line and waited on hold for 1hour and 45min. The man I spoke with was able to move my flight to 12:50p for $200 change flight fee and $207 ticket difference. I arrive at the airport for this flight only to learn that the man last night moved my flight to the next day, Saturday 7/30. After over an hour of waiting and pleading, the check in attendant was able to get me back on my original flight and return the monies I paid for the seat change. However I had to wait at the airport for 8 hours until my flight, after wasting 2 hours on the phone and another hour at the check-in desk... 11hours total. THEN, they cancelled my 1:30pm return flight and could only get me on an 8pm flight, so another 8 hrs of waiting around. Customer service was terrible throughout. Will never fly this airline again"

Ưu: "I think a little more leg room compare to some economy flights."
Khuyết điểm: "I was very unhappy that I could not sit with my husband both ways when we booked the flight together. And we got middle seats which we hate and requested aisle seats. We were also initially placed extremely far away and I was able to change seats to at least being closer, but not together. There was a couple that was throwing a fit that they weren't sitting together in my husband's aisle. The water they provided came from a pitcher and not a bottle and it tasted nasty. I did ask for hot tea on one of the flights and was told they had nothing hot. My tray table was dirty. Sticky stuff on the buckle of the seatbelt. Used plastic cup by my seat when boarding."

Khuyết điểm: "When boarding the plane, they called the zones too quickly. Then there was an Air Canada representative giving bad directions to the passengers as to where to get in line. Then she got annoyed and was disrespectful to the passengers as they were trying to get in line. She needed to give better directions or change the way they called the zones. Air Canada knew the flight to Montreal was delayed when we left London. They changed our reservation to Toronto to a flight that we still couldn't connect with because of timing. It would have been easier if they were more realistic with the timing of the flight and booked us on a later flight to Toronto."

Ưu: "The in-flight entertainment was satisfactory."
Khuyết điểm: "-They wanted to check my bag at the gate, so I let them, and they lost it, for two and a half days, all the while being rather smug to me about it, saying things like "what do you want me to do about it." -On a 6 hour international flight starting at 9:45AM and landing at 6PM they did not offer us even a pretzel or peanut. This flight definitely spans lunch hours, but they insist you pay for even the smallest snack. -Customer service has been repeatedly short with me (I have had other incidents with lost luggage). They act like whatever happened could not have been avoided, and that you should know your place as a traveller. The idea of the customer being right is totally lost on them. CONCLUSION: they simply don't care. This airline was a monopoly for years, and it shows in their daily operations. They are ineffective, and entitled, and I will go far out of my way not to deal with them again."

Ưu: "The fact that there is a way to have on board entertainment but this was clitchy. Hot snack was welcome. Pillows and blankets. Direct flight from Casa."
Khuyết điểm: "Rude and filthy airline hostess. Having greasy hair and being rude is totally unprofessional. Requesting that a sleeping passenger bring their chair to upright position so that the passenger behind can have a snack? It doesn't make sense.This flight was not full at all and we were strongly urged to check our carry-on due to this. Well they didn't apparently see the fragile sticker as our latern and ceramics were damaged and the bag came out on the main conveyor. Also the door wouldn't open for baggage upon arrival so we were delayed an hour?"

Ưu: "The customer service folks at Air Canada. They worked very hard to get us on the second flight. Running through the airport with us, pleading with TSA to move along, trying to talk sense to some guy who eventually allowed people to get off a flight, but wouldn't let us on. I guess its easy to make those decisions when he makes the call from some office via a phone and doesn't have to face customers. All other Air Canada employees we worked with were exceptional!!! Kudos to them."
Khuyết điểm: "Our flight was delayed 3 hrs from London. Once in Montreal the systems that Air Canada uses to correct the situation are horrible. There was no way we would be able to catch our rescheduled flight in the time it takes to deboard, go through customs, get bags, recheck bags, go through security. We didn't. We missed the next flight too despite the heroic efforts by the staff (excpetion - TSA security. They moved very very slow to the point that they seemed passive aggressive to our situation). This is the second time it has happened. I probably won't fly Air Canada again, if possible."

Khuyết điểm: "My flight to Montreal never happened. After the delay in Cleveland, I got contradictory information about wether my connection was late or on time. I ran and got to the gate for the montreal flight while they were doing their last call. At first they told me I was going to be able to get on the flight, then they said I was not on the flight, and they turned me down ... I found out later that while flying to Toronto, Air Canada had changed my flight because they estimated I was not going to make my connection!!! I had to wait in line for 2 hours to get rebooked, and after waiting, the person who was rebooking my flight decided to take on another person and made me wait even longer. I was sent to Frankfurt instead of Montreal!"

Ưu: "The idea of READ BOOKS via the in-plane entertainment system. Very limited book choices so not of interest, and often interrupted as the system kept dropping. Great opportunity though to expand Vs boring and mindless TV shows and low rated straight to video view movies."
Khuyết điểm: "Delayed, food (best not to touch), seat PC power charge plugs didn't work, was NOT allowed to use wireless PC mouse !!! (1st ever in 20 years of off-line PC use to work on planes), the seats were old and smelled, the in-plane access to movies plug-in didn't work, the TV shows kept disconnecting, crew had no idea how to correct, Montreal airport was dirty and poorly maintained, the one restaurant with service had the worst food I ever ate with promised internet access and PC / Phone charging facilities NOT working. Amazing stuff !!. So awful it now seems funny !...Almost missed my days in and out Sanaa Airport in Yemen with Yemen Air !!!"

Khuyết điểm: "My flight with Air Canada from Barcelona to the final destination of Atl was an awful experience. Our flight was delayed for no apparent reason causing my friend and I to miss our connecting flight. The Air Canada crew did re-book our connecting flight, however there was so much confusion on whether or not we had to go through customs since we landed in Montreal and our new flight was with Delta not Air Canada, that we ended up rushing through lines after lines of customs in the Montreal airport only to learn we could have avoided it all. On top of that, we were told multiple things about our baggage. To be safe we tried to go through customs and pick up our bags to be rechecked, but our bags weren't there. When we asked they said they had been put on our Delta flight, however in actuality they were stored in a closest. Needless to say, our bags did not travel with us and my friend and I had to spend hours at the Atl airport trying to locate our bags and arrange to have them flown to Atl and delivered to us. The flight itself was okay but their in flight entertainment options were awful. You either have to download the Air Canada app (which wouldnt download) or rent an Ipad for $10. The food wasn't great either. The crew members were nice but a little impatient and the bathrooms were gross. Overall, I won't fly Air Canada again."

Ưu: "The airline personnel in Montreal was accommodating when several of us missed our connecting flights, automatically providing a hotel room and food vouchers for each of us."
Khuyết điểm: "We were delayed an hour because of a miscommunication with the refueling truck in Montreal before the flight came to Bradley. Then, we sat almost another hour on the tarmac at Bradley Airport because the flight plan was not approved. This caused me and several travelers (out of a small flight of approx. 20 people) to miss our connections in Montreal. Miscommunication seems to be normal for AirCanada, at least in Montreal (almost missed my connection on the way home, too). I will not fly again with this airline in the foreseeable future."

Khuyết điểm: "Very very bad customer service. I was flying to Rome from NYC on Friday night and my flight was cancelled. I was just notified by a text saying that there was a change in my flight. After calling customer service, I was forced to take the afternoon flight on Friday as I had to be in Rome for a wedding on Saturday. Even if I was rushed to the airport (my call with the customer service took place at 12.00 and the flight was after 2.30 hours...) and cancelled all my appointments and had to take special permission to leave from work, I was never offered any upgrades or refunds while at the same time the attitude of the rep was take the change or leave it. At the airport, I called again the customer service to understand better the cancellation policy based on their website and their response was to apply on the website and maybe I would get a little bit of money and they don't offer upgrades for these kind of situations. They indicated that it is up to gate manager to decide for upgrades, which when I tried this approach I was notified that the customer service should have flag me appropriately....I don't really care about the refund or the upgrade as at the end I was able to reach my destination on time; however, it was extremely disappointing to see a whole organization that does not take into consideration their customers time and ignore any descent customer service to them. Simply, never again."

Khuyết điểm: "The wait for security into the terminal in Toronto was absolutely ridiculous. And then I realized they only had 2 doors out of the 5 open???? For over an hour and a half? I could have missed my flight had I not found someone who let me get in line with them. 20 people DID miss the flight. Absolutely ridiculous. When we asked security if we could be expedited they said we had to take it up with Air Canada. So here I am taking it up with you. And then when we finally DID get to Montreal, we were taken to the international terminal. How does that happen??? This delayed me even more, causing me and the entire plane to wait while they figured out what to do with us. Because of these mistakes and delays, I missed the final bus that would have taken me to my final destination. I had to spend 175 dollars on a hotel because I was stranded. I am a student. This is no small fee to pay. I would like to demand that I get at least that amount in reimbursement for this HUGE mistake."

Ưu: "Flight crew was friendly."
Khuyết điểm: "Horrible smelly crampy cloth seats, awful food, they don't offer complementary wine and beer for international flights like other carriers, no tvs in the headrest. The flight crew works slower then I have ever observed in my over 200 flights. Took them 1hr 40min to serve what they called "dinner", Delta and others knocks it out in 30!!! And don't get thirsty, You'll die of dehydration before you get a drop of water. They treat ice like its gold. 2 cubes for each drink. If u ask for more u get one more cube. Lol. It was just a horrible experience! I will never fly Air Canada again."

Khuyết điểm: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."

Ưu: "I liked the cleanliness of the plane and how the crew were kind and helpful. I liked that it was a direct flight, but I had to pay around $150 more than other flights available because this one worked best for me for my timeline of travelling."
Khuyết điểm: "I did not like how the lights were kept on for the entire red eye flight. I flew to China last year on a different airline and the plane was kept dark once we took off so people could sleep. I would have preferred if the crew also only gave drinks at the beginning of the flight after take-off and the end before we landed, rather than in the middle of the flight, interrupting people's sleeps. The flight was more expensive than many I saw available and wasn't worth it other than the fact it was a direct flight."