Everything was pretty good to excellent
If they have fruits as snacks that would have been good.
Delayed flights!!!!! Had to rent a car from JFK and drive home to Syracuse $225! Have to be to work at 5am Monday NOT HAPPY
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Ưu: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Ưu: "Amazing crew, great seating area and tasty menu."
Ưu: "I always like Singapore Airlines. They should continue to be the best."
Khuyết điểm: "Some flexibility to select food choices even if we book the flight in short notice."
Khuyết điểm: "No complain . It’s singapore airlines"
Ưu: "crew were very friendly and helpful. flight was one of the best i’ve had"
Khuyết điểm: "boarding at sydney was very confusing"
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "Good boarding, good arrival gate"
Khuyết điểm: "Old plane, entertainment system is very old and screen bad"
Khuyết điểm: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Ưu: "Crew amazing. Seat super comfortable"
Khuyết điểm: "Nothing!"
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "Better flight as bigger craft and no neighbours in my row so I got some sleep."
Ưu: "smooth boarding process excellent enterntainment offered food is also quite good"
Khuyết điểm: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Ưu: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Khuyết điểm: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ưu: "Seats are big as old plane"
Khuyết điểm: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Khuyết điểm: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Ưu: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Khuyết điểm: "Nothing"
Ưu: "The economy section of the upper deck of the A380 is great!"
Khuyết điểm: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "The cabin crew was great."
Khuyết điểm: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "SQ did a great job again. I plan to fly them in the future."
Khuyết điểm: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Ưu: "fast crew service friendly staffs. clean toilet"
Khuyết điểm: "everything was good"
Ưu: "Finally an airline that loads from the back to the front. Makes sense to me"
Ưu: "great service"
Khuyết điểm: "too long"
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Ưu: "Entertainment service is, really, second to none."
Khuyết điểm: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."
Ưu: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Ưu: "The service and fast flight"
Khuyết điểm: "N/A"
Ưu: "Good reliable SQ service"
Khuyết điểm: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Ưu: "The crew is friendly and helpful"
Khuyết điểm: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Khuyết điểm: "Old plane. Old in flight entertainment."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Made Econ class feel like biz :)"
Ưu: "Attention to detail, good leg room, entertainment options and a brand new plane"
Khuyết điểm: "None"
Ưu: "Amazing plane and crew!"
Khuyết điểm: "Nothing."
Ưu: "The SIA crew is the most gentle and careful I have ever encountered."
Khuyết điểm: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Ưu: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Khuyết điểm: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Ưu: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Khuyết điểm: "Beware of babies on board."
Ưu: "Movie selection, very helpful crew and good quality food."
Khuyết điểm: "Nothing!"
Ưu: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Khuyết điểm: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
Ưu: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Khuyết điểm: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Everything was wonderful!
Everything went as the worst possible scenario possible that I have experienced in my lifetime. I’ll definitely avoid all parties involved for future vacation plans.
unfortunately we were unable to travel at this time due to the ongoing Covid situation in Sri Lanka. we hope to go instead in March 2022.
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "Good service from the crew and good food."
Khuyết điểm: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Ưu: "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Khuyết điểm: "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."
Ưu: "On time departure and arrival. Hard working crew members."
Khuyết điểm: "No slippers for long flights."
Ưu: "Nothing to like on that flight."
Khuyết điểm: "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."
Khuyết điểm: "maybe they can offer more snacks on the plain"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Khuyết điểm: "No comment."
Khuyết điểm: "Really we enjoyed this fly"
Ưu: "Service and entertainment."
Khuyết điểm: "Food."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Khuyết điểm: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Ưu: "The movies, snacks, the crew. They were very friendly and helpful on board not the crew in the airport!!!"
Khuyết điểm: "Space of the seat and the ground crews(aiports) how come their less friendly than the crew on board!"
Ưu: "Food was very good and plentiful"
Ưu: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Khuyết điểm: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."
Khuyết điểm: "Nothing"
Ưu: "Service, crew, food"
Khuyết điểm: "Seats are small"
Khuyết điểm: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Ưu: "Foods, crew are accomodating and all sevice facility are very good"
Khuyết điểm: "Just update the movies regularly"
Ưu: "the attention in general for me was excellent."
Khuyết điểm: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Ưu: "Hospitality and food."
Khuyết điểm: "Seats are not comfortable."
Khuyết điểm: "Overall"
Ưu: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Ưu: "Everything was great boarding,crew,comfort,food, entertainment ... crew is very helpfull and friendly Bathrooms were always clean,Service was excellent ."
Khuyết điểm: "I tried to add my millage that I couldn't do Because of not enough guidance .... With in five months I had to round trips to USA From Lahore Pakistan... and still didn't get my millage my request is to add those millage so I can continue travelling with Qatar Air...."
Ưu: "I liked staff , boarding was organized food was not very good needs to be improved"
Ưu: "Excellent airport; always on time; good meals; excellent entertainment"
Ưu: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Khuyết điểm: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Ưu: "Comfort of the seat/bed"
Ưu: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Khuyết điểm: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Khuyết điểm: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Ưu: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Ưu: "Crew are great and entertainment options are good."
Khuyết điểm: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Ưu: "Food and entertainment"
Khuyết điểm: "Hard cushioning and narrow seats on the 787"
Ưu: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Khuyết điểm: "Lack of movies"
Khuyết điểm: "Two meals served. Too many chicken options, so alternates quickly ran out. Also first drinks were served 3.5 hours after boarding gate opened. No drink options at boarding gate."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Boarding priority, on-board service priority and children oriented service. Biggest leg room in any economy flight. Best entertainment program (Onyx One). Genuinely friendly crew."
Khuyết điểm: "Nothing"
Ưu: "It was a good flight. I'd give it 4 of 5 stars."
Ưu: "Truly give star service for business class"
Ưu: "13+ hour flight is never an "excellent" experienced but QA does its best. Great cabin service. Decent legroom. Food is good but not *quite* up to the standards of some competitors. Doha airport is great. Modern, convenient and clean."
Ưu: "The service from the crew was amazing"
Khuyết điểm: "The food was not bad compared to some air lines"
Ưu: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Khuyết điểm: "Nothing to report."
Khuyết điểm: "Very cramped space on a 14 hr flight. Very slow food & drink service. Toilets were dirty No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "Staff was friendly and I was comfortable"
Khuyết điểm: "Toilet was a bit messy. Menu can be improved"
Khuyết điểm: "Great experience"
Rued and unhelpful airport staff when asking for directions. Food is really bad.
The entertainment selection was great, boarding process was smooth. However, the staff were so rude, my tray table was broken so had drinks split on me. I had a child coughing on me and kicking me in her sleep. The person in front of me put his seat down so far that my knees were against the seat (I’m only 5’9). The person behind me used her tray table to sleep so I couldn’t put my seat back. She woke up for breakfast, by which point I wanted sleep so I put my seat back and she complained about it so I had to put the seat upright again!
Khuyết điểm: "The entertainment system did not work properly"
Ưu: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Khuyết điểm: "I usually love the food on Emirates but this was really not good. Barely edible!"
Khuyết điểm: "too many little children"
Khuyết điểm: "Flying on time"
Ưu: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Khuyết điểm: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."
Ưu: "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
Khuyết điểm: "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"
Khuyết điểm: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Khuyết điểm: "Far too low temperature settings"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "great flight service with accommodating staff. in flight entertainment had awesome variety"
Khuyết điểm: "Domodedovo sucks in all aspects. Baggage, taxi pick up, total bs"
Ưu: "Very responsive and friendly crew"
Khuyết điểm: "Would like to see more vegetarian options"
Khuyết điểm: "I thought I had paid for window seats."
Ưu: "Lovely flight crew and great film selection"
Khuyết điểm: "Would have liked more healthy food options d"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Javier the flight attendant was so welcoming and attentive. Flight got l fit late, but arrived on time. Service was efficient and respectful. Was not as crowded as prior flight and was able to eat the meal"
Khuyết điểm: "Time of flight really sucked. 4:00 AM departure meant arriving at 1.00 AM. Tough way to start a day"
Ưu: "Good service, great crew, comfortable seat and pitch."
Khuyết điểm: "The food was mediocre compared to usual standards."
Ưu: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
Khuyết điểm: "Codebase flights and no one looking as us as customers."
Ưu: "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"
Ưu: "Flight appeared less than half-full, I had a full 4 seats to stretch out. Yes, this was just lucky, but very much appreciated."
Khuyết điểm: "Dull food."
Khuyết điểm: "Seat wouldn’t recline Checked with Air hostess She said it cannot be fixed So travel 15 hrs in pain"
Ưu: "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
Khuyết điểm: "I did not like that only one bag is allowed on the flight if you are in economy."
Ưu: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Ưu: "Professional and courteous behaviour"
Khuyết điểm: "Nil"
Ưu: "Loved the entertainment options."
Khuyết điểm: "Food was horrible and cabin crew was not nice or friendly."
Ưu: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Khuyết điểm: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Ưu: "The flight crew we're fine and helpful if you needed something."
Khuyết điểm: "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."
Ưu: "Crew is friendly and good service"
Khuyết điểm: "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"
Ưu: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Khuyết điểm: "We were sitting in row 36 (D,E,F,G). Everything was fine until we realized there was a leak in the plane. On take off and landing the A/C leaked all over our clothes and seats. When we reacted and stood up, the flight attendant screamed at us and told us to sit down. Afterwards, the flight attendant asked us what was wrong and she had realized that the AC had leaked on us. All she did was put towels on our seat and walked away. For at least 10 minutes I had to raise a towel to catch the water from dripping onto our heads during lift off and landing."
Khuyết điểm: "Broke my bags."
Ưu: "Good flight attendants."
Khuyết điểm: "The planes still seem dated on the interior, but entertainment system is expansive."
Ưu: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Ưu: "Entertainment facilities very good. Important for those long trips. Food good too"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "Emirates is our usual pick for flying and this time also it was no exception. The crew were friendly, but still couldn't arrange preferred seating because it was during the holiday season. I know this is the section for good comments, but I am very disappointed about the demeanor and the service provided this time."
Khuyết điểm: "I have called in advance and selected the seats for both inbound and outbound flights. Also, confirmed a wheelchair access. To my surprise, none of them were met according to the commitment. The seats were not the ones that were asked for. I mentioned that there was a medical condition with the leg and my mom would have to get up and move during the flight, but still they allocated seats which are extremely inconvenient to both us and the fellow passengers. We expect better from Emirates!!! I hope they can improve this in the future!"
Khuyết điểm: "When you fly from Dubai boarding is a disaster and staff is rude"
Ưu: "Entertainment screens good - good range of music and also internet accessible"
Khuyết điểm: "Food not very appetising. I did not eat much of it."
Khuyết điểm: "Screen was black and white most of flight"
Ưu: "Availability of choice of meal (vegan)"
Khuyết điểm: "Crew behaviour in general"
Ưu: "The flight was empty and the luxury to choose your open row of seats"
Ưu: "The Captain spoke to us a few times and the crew were absolutely amazing. Best flight Ive ever been on."
Khuyết điểm: "Handling Flight delays Management"
Ưu: "The good was good and the staff treated us with respect."
Khuyết điểm: "When I reached at Dubai l could not get a seat to come to Boston as they had overbooked. But it was a blessing for me as I was given a free round trip ticket from Boston to Kenya to use within one year and for that I thank you."
Ưu: "We were pleasantly surprised when my whole family received a business class upgrade The services on board was excellent."
Khuyết điểm: "Check in at he Jeddah Hajj terminal is chaotic"
Ưu: "Crew took a post card photo of whole family .. Provided toys ..books for kids .. Small things but made difference.. Crew were nice and fast"
Khuyết điểm: "Food was not good chicken smelled .. Taste not good"
Ưu: "nice plane , good crew, on time,"
Khuyết điểm: "I booked 2 tickets way over 6 months in advance for our honey moon and they did not sit us together on our 8 hr flight to milan. I always hear how people get complimentary upgrades in such a situation. Apparently not for us."
Ưu: "Good food. Very clean bathrooms. Great service"
Ưu: "The flight was on time. Crew was pleasant."
Khuyết điểm: "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
Ưu: "Crew was great, had a comfortable flight."
Khuyết điểm: "check in process"
Ưu: "Crew amazing, seat comfortable"
Khuyết điểm: "More new movie and menu for food diversity like noodles sandwiches.,,,"
Ưu: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Khuyết điểm: "The airline's on time record has got to improve. Period."
Khuyết điểm: "The crew didn’t help on putting my carry on luggage into the overhead cabinet, I’m not tall enough to do this so I dropped my carry on luggage on the floor. Luckily didn’t hurt any people and a Hong Kong lady helped me on this. Besides, One of my luggage was missing, I’m still waiting for them to let me know where my luggage is. This is the first time I took Asiana Airline, according to all those bad experiences, I doubt whether I’ll take Asiana Airline again."
Ưu: "Even coach had plenty of room"
Khuyết điểm: "Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles."
Ưu: "comfortable seating. friendly/helpful crew. loads of room in overhead bins. great selection of movies. asiana is my first choice for international flights."
Khuyết điểm: "there's never enough room in a coach seat, but it was still better than in u.s.a. domestic airlines."
Khuyết điểm: "Delayed for 4 hours"
Ưu: "Very nice and clean. Crew was helpful and readily available. Excellent choice for my family for our first trip to Asia."
Khuyết điểm: "The seats could have used a little more cushion."
Ưu: "The service crew was outstanding!"
Ưu: "Flights on time , good seats and a good services"
Ưu: "I liked the way the stewardesses were respectful of my need to sleep. When I woke up they offered me a drink but were not pushy. Very pleasant/"
Khuyết điểm: "None"
Ưu: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Khuyết điểm: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Ưu: "Crew was very nice and accomodating."
Khuyết điểm: "The temperature in the airplane was extremely cold, even wit h the blanket on I was literary shivering. Other people felt the same, the person next to me kept on her a heavy winter coat with a hood all the time. Seats were extremely tight."
Ưu: "It’s difficult to choose what part of the flight was the best, but the overall experience will make me come back for more. The check-in process took very little time. The flight staff was friendly and courteous and had a smile throughout the flight. The lighting was so much brighter than with the first and second legs of my flight and the plane was very clean, to the point where one could eat off the floor. the in-flight entertainment, clothes rack, charger, and remote controller were all right in front of you instead of being tucked in by your side. The food quality was savory and refreshing. I should have asked for a second meal as it was that good even for a short economy flight."
Khuyết điểm: "the salad and desserts were excellent, as was the chicken and rice, but I would have appreciated a choice for my main menu selection."
Ưu: "I loved the leg room and the pleasant classical music that was playing during boarding and exiting."
Khuyết điểm: "I didn’t realize some of the food was going to be so spicy. Perhaps a bit of a warning next time would be greatly appreciated."
Khuyết điểm: "Always late"
Ưu: "Crew was nice. Food pretty good"
Khuyết điểm: "Every plane delayed."
Ưu: "We liked the food and the friendly staff and the little things like a toothbrush and snacks."
Khuyết điểm: "Why don't you board by zones? The long stressful line of all sections of the airplane is tiresome."
Ưu: "Customer service was good and complimentary food was served during flight. Compar to other airlines require’s me to purchase and with card."
Khuyết điểm: "None"
Ưu: "The exceptional service combined with the great food and cleanliness of the cabin was great."
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Khuyết điểm: "Comfortable seats"
Ưu: "Food was OK but nothing spectacular. Variety of beverage is OK, there was a snack in between meals, overall, the flight is good and by expectation for the price I got for the tickets."
Khuyết điểm: "the seats are not comfortable,"
Ưu: "I liked everything about the flight. The attendants were kind and I received great service."
Ưu: "Crew was kind"
Khuyết điểm: "Seats were uncomfortable, entertainment was broken, food was bad."
Ưu: "The crew was very nice and attentive. Food was great."
Khuyết điểm: "The restroom was dirty, nobody cleaned during the whole trip. Movie selectins are limited for a 13 hr. Flt."
Ưu: "Everything's was excelent. I was happy to chosen Asiana Airline"
Ưu: "Great service, comfy spacious seats, decent meal service"
Khuyết điểm: "Food was a bit bland"
Khuyết điểm: "1. The stewards were not friendly, especially she kept on forgetting to give me food since I was unfortunately sitting by the window next to 2 big men in the middle and aisle seats. 2. In LA while getting my luggages from the caroussel, I asked the porters 3 times to help me lift, but they ignored me and just attended to the ones with wheelchairs. Even if I'm not in a wheelchair, I am a seniour, and there are aches already in my body here and there. So that day, my back was aching til the following day. Lesson learned, other airlines are much much better than Asiana when it comes to treatment given to seniours. My first time to try, maybe the last."
Ưu: "The service and experience was excellent"
Khuyết điểm: "I only wish the seats were more comfortable for such a long flight. I understand that the length of the flight cannot be changed… It is just difficult to set the entire time. I wish the premium seats cost less so that I could afford to lay down"
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Crew was friendly from start to finish."
Ưu: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Khuyết điểm: "Limited in flight entertainment for children."
Ưu: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Khuyết điểm: "Nothing that I didn't like. Very impressed from beginning unti landed."
Khuyết điểm: "Bought it 4 hrs before and it never turned into a ticket."
Ưu: "they to change the movie selection going to and from food was just okay Service was excellent No problems experienced"
Ưu: "Service was good."
Khuyết điểm: "Boarding was disorganized. Flight was delayed 3 hrs. Not enough movie and TV selections."
Khuyết điểm: "the flight was late 30'."
Ưu: "The air "exercises" that you are forced to watch at the end of any Asiana flight are a joke- pressing on three pressure point? How about some leg or arm stretches? Flight took off and landed. Poor cabin speaker system; could not understand anything."
Ưu: "Food, service were great"
Ưu: "I actually didn't even feel the plane take off. Everything just worked. Seamless flight everything was great."
Khuyết điểm: "Nothing perfect flight"
The flight was ok in general. The main problem is that Schiphol airport in Amsterdam is a mess in terms of having a smooth connection and layover. I had 2 hours to make the connection and almost missed the flight to Lisbon. I would NOT recommend at all The use of KLM and Amsterdam as a hub to any other city. Not at this time of caos.
Better food more confortable seats.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Dreamliner was comfortable and entertainment system good
Ưu: "I liked how generous they were with food and drinks"
Khuyết điểm: "Free WiFi could have made the flight a lot better"
Ưu: "Salimos a tiempo . El business es muy confortable"
Khuyết điểm: "La comida horrible . No se limpian los baños"
Ưu: "Overall a nice and good flight"
Khuyết điểm: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Ưu: "Crew is excellent, polite and personal!"
Khuyết điểm: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Ưu: "The crew was very kind"
Ưu: "No delay and nice staff"
Ưu: "Friendly crew"
Khuyết điểm: "KLM lost one piece of my luggage"
Ưu: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Khuyết điểm: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Ưu: "Good for both."
Khuyết điểm: "Bigger seats."
Ưu: "Crew was fantastic."
Khuyết điểm: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Ưu: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Khuyết điểm: "Not having to walk outside in Edinbur4gh to board the flight."
Ưu: "quick/efficient boarding - good staff - good food - easy flight !"
Khuyết điểm: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Ưu: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Ưu: "very attentive crew"
Khuyết điểm: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Ưu: "The crew was very nice"
Khuyết điểm: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Ưu: "Friendly and efficient crew. Flights were on time if not even early."
Ưu: "Entertainment options."
Khuyết điểm: "Service was poor, seat did not recline, and the food was terrible."
Ưu: "Nice crew pilot food and beverage"
Khuyết điểm: "No wifi"
Ưu: "Light snack and complementary wine"
Ưu: "Very pleasant, professional crew"
Khuyết điểm: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Khuyết điểm: "Nothing special"
Ưu: "Fast boarding"
Khuyết điểm: "The entertainment system wasn’t working for the whole 10 hour flight."
Ưu: "Nice to have a wrap for the snack."
Khuyết điểm: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Ưu: "Nice crew; clean plane; decent dinner"
Khuyết điểm: "No entertainment system; insufficient knee space"
Ưu: "Good Experience"
Khuyết điểm: "Nothing much"
Khuyết điểm: "Bag was lost"
Ưu: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Ưu: "Excellent experience with the cabin crew."
Khuyết điểm: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Ưu: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Ưu: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Khuyết điểm: "Flight was delayed due to weather in Amsterdam area"
Ưu: "The flight was great."
Ưu: "Service provided by the staff"
Khuyết điểm: "The navigation of the entertainment system is not very friendly"
Ưu: "That we didn’t crash"
Khuyết điểm: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Khuyết điểm: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Ưu: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Khuyết điểm: "Nothing. This is filler text to meet min characters."
Ưu: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Ưu: "It was a short flight so it was O.K."
Khuyết điểm: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Ưu: "Friendliest economy class service I've ever encountered."
Ưu: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Khuyết điểm: "Quite bummed the plane didn't have wifi / USB"
Khuyết điểm: "I slept didn't have snack offered and no entertainment"
Ưu: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"