Very friendly crew, but again had separated seats and had to swap.
Missed connection due to bus driver shortage between terminal and plane. 5 hours of waiting in multiple lines to find new flight. Lost luggage. Scanners not working at terminal gate entries. Nightmare experience!
The delay was very annoying
The crew was great. We were in first class in 2D and 2F. The man in front of us coughed continually with a very deep cough. We were very concerned that he may have been infected and we plan to be tested for Covid-19. As a Condition of flying we support airlines requiring proof of vaccination or a negative test within the past 72 hours. Otherwise airlines may find a segment of the population refusing to fly.
Khuyết điểm: "Getting all my luggage. Allowing my wife and I to sit together"
Khuyết điểm: "AA needs to standardize their WiFi. Sometimes it is boingo, GoGo, or Panasonic or something other. Each has a different way of logging in. It is way too complicated. Sometimes you can watch on the iPad in a browser, other times you need a flash player or the AA app. Have a common way of at least accessing the internet, otherwise it can take 10 minutes to log in if switching from a GoGo yo Panasonic service. It is just too difficult and buggy. I am glad I don’t actually pay for the internet."
Ưu: "Food options were good. We got 3 meals."
Khuyết điểm: "I paid $70 for what I thought was Updating my seat to bulkhead section and it ended up being for me just selecting my seat. Epic fail."
Khuyết điểm: "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"
Ưu: "Flight was fast and professional."
Khuyết điểm: "No reason to delay a 55 minute flight to make it over 4 hours just for rain. Absolutely ridiculous and I will be calling and complaining to be compensated for my time."
Ưu: "Crew was great! Flight was smooth and on time!"
Khuyết điểm: "Air conditioning!!!"
Ưu: "Nice quick flight."
Khuyết điểm: "Plane was really small. So we’re the seats."
Khuyết điểm: "This was a terrible flight. Had a connection that was delayed several times and eventually cancelled without explanation. I was traveling for my best friend's wedding and they did not work with me to try to get me on the next flight. I had to book another flight from another airline."
Ưu: "Great crew, very attentive."
Khuyết điểm: "Flights got delayed"
Khuyết điểm: "Nothing you could do, it was a maintenance issue."
Khuyết điểm: "More space for carry on luggage"
Ưu: "Best leg room last leg."
Khuyết điểm: "Nothing specific."
Ưu: "Everything went smoothly. The flight landed early."
Khuyết điểm: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."
Ưu: "Not a challenging process from beginning to end."
Khuyết điểm: "Nothing"
Ưu: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Khuyết điểm: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."
Khuyết điểm: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."
Khuyết điểm: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Ưu: "Flt on time & comfortable. Crew outstanding!!"
Ưu: "We where late boarding, jet didn’t have fuel, we had delay after delay. This flight is never on time. every time I have taken this flight I am delayed. Also getting into charolette, we always spend at least 20 min on the tarmac"
Ưu: "On time departure and arrival."
Khuyết điểm: "Boarding lounge and plane were hot. No gluten-free options for snacks. At least I’d had a long layover where I could get a decent meal."
Khuyết điểm: "Our connecting flight to New Orleans was cancelled and we had to rent a car or wait until the next flight out which was 5pm the next day. We opted to rent a car and Had to cancel our return flight home to be refunded. American Airlines cancelled multiple flights and were in total disarray. Still waiting to see if they will honor the refund"
Ưu: "Again, we had heard stories of kids being separated from adults, but all family was together. Many entertainment options and friendly staff. Also, when I asked at gate, the attendant allowed our family with 3 kids ages 5, 7, 9 to board with one of the earlier groups. That helped a lot as it took the kids a little longer to get all set and we were not hurried."
Khuyết điểm: "longer hours due to the 2 stops"
Ưu: "The staff was very helpful in assisting nearby patrons, attentive to the people with disabilities, and carried through smoothly."
Khuyết điểm: "Few staff people were clearly having an off day and seemed very unfriendly and crabby, especially obvious when almost everyone else was so friendly and attentive. Makes them stick out like a sore thumb."
Ưu: "Nothing at all"
Khuyết điểm: "It was very hot inside the plane and dificult to sleep No breakfast when we arrived in Brazil In Lima, after the flight from Miami, the period for the connection to Brazil was very short. At the airport, when I inquired about attention to get through the security line, the answered was that we have to ask for permission to pass before the passagens that was waiting in queue."
Ưu: "We didn’t crash"
Khuyết điểm: "Pushed out of my seat by huge man next to me who ate smelly crisps and farted most of the trip"
Ưu: "Due to weather my flight was cancelled. Before I even realized it I had been rebooked on a direct flight. No glitches, no headaches. Perfect!"
Ưu: "Wider seats."
Khuyết điểm: "N/A"
Khuyết điểm: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Khuyết điểm: "the AA flight arriving to Charlotte experienced a door malfunction that delayed deplaning by 15 minutes. Not a big deal unless you had a close connection to begin with. Result was a dead sprint to Charleston gate where no attempt to hold the plane for those passengers. Also, a black, middle-aged woman with short hair working the ticket counter had the personality of a piece of cardboard with zero responsiveness. AA should reconsider who it places to interact with the general public."
Khuyết điểm: "Flight delayed"
Khuyết điểm: "This flight was operated by Avianca, the flight was delayed 2 hours at the beginning, they said they will give as a voucher for food while we wait, when I went to the counter they said they don't give anything for a 2 hours delay. Then the flight was delayed a 1/2 hour extra, it was not even announced and we ended up boarding at 12:15am from a flight that was supposed to leave at 9:35pm, then the plane was waiting for 1/2 hour before we went abroad and I ended up arriving at 2am to my destination when I was supposed to arrive at 10:45pm, this was the worst fight experience and we didn't even got an apology for the inconvenience."
Ưu: "Boarding, staff, service, arrival all great"
Khuyết điểm: "No issues"
Khuyết điểm: "Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?"
Khuyết điểm: "Food is horrible."
Ưu: "Pulled from get on time. Short hold on runway. Easy landing."
Khuyết điểm: "Still arriving in Washington where we have no gate. Being on time stinks because you still sit on runway. AT the destination. I would focus on quicker turn around and less accommodation of highly variable flight times in tight NE corridor"
Khuyết điểm: "AA gate attendant assigned two of us to the same seat."
Ưu: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Khuyết điểm: "customs in miami is aweful. long waits. its a long maze to get back to the domestic terminal as well."
Ưu: "Short duration"
Khuyết điểm: "Didnt have a seat assignment for me. Told me the flight was overbooked... paid long in advance. Disappointing, finally finally found a seat."
Ưu: "Very comfy seats, a lot of leg space."
Khuyết điểm: "One hour delay"
Khuyết điểm: "The flight never happened, so all in all, things we're pretty terrible!"