Same as my past comment made.
Khuyết điểm: "failed to give credit for cancel flight."
Ưu: "Good service"
Khuyết điểm: "N A"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "The crew was very friendly, and I was happy to be seated in a 2-person row."
Khuyết điểm: "Nothing the crew could do- a lot of turbulence and food served past midnight!"
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "They are always friendly and comfortable seating"
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Food, professional staff and crew"
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "The toilet is not really good.It Is smelly"
Khuyết điểm: "Your crew is so beautiful and very nice.Your services is Excellent i loved your Air line."
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Khuyết điểm: "not comfortable with the seats"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "I am big person, and being able to cross my legs even in economy seats is a real relief. Good selection of Hollywood and Asian films was enjoyable. I liked that our flight data was always viewable in a variety of formats."
Khuyết điểm: "the cabin temperature was a little hot. The staff tunred it down after i asked, but even then it was still a bit warm for me. People who are cold can put on blankets or jackets, but people who are hot can't remove clothing, so i think a lower standard temperature setting would be nice."
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Ưu: "The vegetarian food is better than what was served by the other airlines I've flown in."
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Ưu: "Service was great"
Khuyết điểm: "Cleanliness - not as clean as outgoing flight"
Ưu: "Good service and on time"
Khuyết điểm: "N/a"
Khuyết điểm: "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
Ưu: "Food not too bad, plenty of beverages."
Khuyết điểm: "Nothing not to like."
Ưu: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Khuyết điểm: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."
Ưu: "Excellent Service !!! All you can Drink (Beer/Wine). Two Delicious Meals Served. A Third One if you were still hungry. All these Included With The Price I Paid! Less than$650 R/T during the Off Season. Plus, Good Selection of On Board Movies and Programs. Prompt and Courteous Service from the Korean Airlines Ladies. Took Off On Time, and Arrived On Time. Actually, on the way back, we got in early by 35 Mnts. Will Definitely Book Again With Korean Airlines. No Regrets !"
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Khuyết điểm: "On 2 of our 4 flights on this itinerary, we were last to be served meals and there was only the Korean meal left. My husband chose to eat it both times but I declined... need to provide more western meals."
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "Service much better than any other carrier I have flown with.."
Khuyết điểm: "Boarding and long waiting time after arriving at the airport"
Ưu: "Indian music in Audio section and Bollywood movies"
Khuyết điểm: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "The time is not delayed"
Ưu: "Food was great! Staff was courteous. Flight was on time:)"
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
The crew are friendly and accommodating. I have no complaints.
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. email@example.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Short flight with minimal services. I have no complaints. The staff were very, very good.
Ưu: "Crew was very attentive."
Khuyết điểm: "Got stuck on a domestic seat layout for international flight. Not enough legroom. Plane older."
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Khuyết điểm: "Flight crew not too interactive"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight was typical."
Khuyết điểm: "No direction for the connecting flight and no help to understand the connecting flights."
Khuyết điểm: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "33" seats"
Khuyết điểm: "nothing"
Khuyết điểm: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Khuyết điểm: "food"
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "The service are great!"
Ưu: "Easily upgrade to premium economy class"
Khuyết điểm: "Some staff lack of basic english"
Ưu: "It was very good no prO lens at all:)"
Khuyết điểm: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Khuyết điểm: "angled flat seats."
Ưu: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Khuyết điểm: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Excellent service, excellent seats and comfort . Good food"
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Khuyết điểm: "Nothing."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Khuyết điểm: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The hospitality of the crew"
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Ưu: "Food was pretty good."
Khuyết điểm: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Khuyết điểm: "Nothing"
Ưu: "JAL used to be a premium airline like Korean Air"
Khuyết điểm: "Now JAL is like American Air, just stuffing a greyhound full of souls."
Ưu: "JAL ' service is nice."
Khuyết điểm: "I didn't like MSG in food."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "The excellent service and courteous staff."
Khuyết điểm: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
Ưu: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Khuyết điểm: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Ưu: "Comfortable plane, good service"
Ưu: "Apex suite offers plenty of privacy in business class though fewer stowage areas and generally less room to move about than reverse herringbone seats."
Khuyết điểm: "JAL entertainment system had comparably fewer movie choices vs. many other airlines including American, United, and Delta. Surprising that Studio Cathay actually featured more Japanese films than the JAL Magic V system."
Ưu: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Khuyết điểm: "Absolutely nothing."
Ưu: "The flight attendants were very accommodating super friendly."
Khuyết điểm: "The food . I had a stomach ache with one of the salmon(raw) salad. It was horrible!"
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
Khuyết điểm: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Ưu: "Well maintained plane, nice staff and over very comfortable."
Khuyết điểm: "The wifi worked only 1 hr of the 3 hrs I bought"
Ưu: "Crew is responsive to requests, and very polite."
Khuyết điểm: "Cabin temperature was 81F during the night, making it too hot to sleep."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "Entertainment offerings were good."
Khuyết điểm: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Ưu: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Khuyết điểm: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Ưu: "The crew was very good."
Ưu: "The crew are great!"
Khuyết điểm: "Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly."
Khuyết điểm: "Good"
Ưu: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Ưu: "Food was good"
Khuyết điểm: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Khuyết điểm: "Nothing"
Ưu: "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
Khuyết điểm: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "ANA did great on everything I could expect from a flight."
Khuyết điểm: "Seats are a little narrow near the window."
Ưu: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Khuyết điểm: "The lounge was somehow poor and noisy because of the airport constructions."
Ưu: "The crew were very nice, kind and professional."
Khuyết điểm: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
Ưu: "Service was excellent; I felt well-cared for!"
Ưu: "Nice comfortable flight at convenient times. Great cabin crew and service."
Ưu: "crew and food was great"
Khuyết điểm: "seat cushion was a bit on the dead side."
Ưu: "The seat, service and food..all is great as always."
Ưu: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Khuyết điểm: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
Khuyết điểm: "N/a"
Ưu: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Khuyết điểm: "Seats in economy were narrower than Eva Airlines"
Ưu: "Food and service was excellent."
Khuyết điểm: "Seats in economy were narrower than other airlines."
Ưu: "Cheap prise"
Khuyết điểm: "Food and entertainment"
Khuyết điểm: "late again and hot in the cabin. sat on the runway for a while again"
Ưu: "Very good experience with ANA."
Khuyết điểm: "None"
Ưu: "attendents were very friendly and very accommodating."
Ưu: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Khuyết điểm: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Ưu: "Food was served with metal utensils."
Khuyết điểm: "Nothing"
Ưu: "The food were good and just enough for the inflight need"
Khuyết điểm: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Ưu: "Service was nice way more room than American Delta or United for economy"
Khuyết điểm: "None"
Ưu: "The stewardesses were always smiling and very engaging!"
Ưu: "Very awesome and polite crew. Exact reason why I chose ANA"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Khuyết điểm: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Khuyết điểm: "Flight were shaking badly several times and I feel dizzy"
Khuyết điểm: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Ưu: "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
Khuyết điểm: "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
Ưu: "Fast, friendly staff."
Everything was wonderful!
Total flight experience was amazing
Comfortable aircraft and excellent service
Comfortable flight, very kind crew. Food was average. Good night use my headset to listen to movies and music which is typical for airlines. Why not offer a subtitles on All movies? I was told to be at the airport 3 1/2 hours before flight but boarding did not start until 2 1/2 hours before flight. In ability to check in online remains frustrating
For 13 hour flight seats were slightly uncomfortable, not much room. Otherwise, everything else was excellent, food, cervice, entertainment, very pleasant.
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "Absolutely professional!"
Khuyết điểm: "Nothing all perfect"
Ưu: "Crew was awesome"
Khuyết điểm: "Food quality need to improved"
Ưu: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Khuyết điểm: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "Excellent service. Very comfortable business class seat. Arrived early"
Khuyết điểm: "Boarding & disembarking was via bus & stairs."
Khuyết điểm: "Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience."
Ưu: "Plenty of beverage service and food was very good."
Khuyết điểm: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Ưu: "Qsuite is the best flight experience I've ever had by a long, long way."
Khuyết điểm: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Ưu: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Khuyết điểm: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Good attention from cabin crew and good food"
Ưu: "Ground crew was especially helpful to my mother who could not speak English or Arabic, and had never flown before. She also had difficulty walking, so everyone assisted her in the airport and during her long connection in Doha."
Ưu: "Very impressed with the service. Very friendly staff"
Khuyết điểm: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Ưu: "Went out of their way to be helpful"
Ưu: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Khuyết điểm: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."
Khuyết điểm: "Nothing"
Ưu: "On time flights, orderly boarding, plenty of room for carry on luggage, no overcrowding, connection through Doha airport was nice as it is not crowded and has plenty of shopping options."
Khuyết điểm: "Too many crying babies on board, food was just okay, crew were also just okay, entertainment system didn’t always work, cut out well before landing and took forever to reset."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides. Qatar should revise their claim of most room in cabin - this 12 hour flight was one of the roughest I’ve had in a long time comfort wise."
Ưu: "Airport was pretty impressive,"
Khuyết điểm: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Ưu: "The Crew The Food"
Khuyết điểm: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."
Ưu: "Every thing is great."
Khuyết điểm: "Food Seat great service"
Ưu: "The crew was friendly and very attentive."
Khuyết điểm: "The plan was very hot and made the experience less than desirable."
Ưu: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Khuyết điểm: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."
Khuyết điểm: "Leg space in economic class is too less. No options in vegetarian food. They don't give you what you want."
Ưu: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Khuyết điểm: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."
Ưu: "Great selection of movies and tv shows"
Khuyết điểm: "I had to ask for everything. Crew members kept passing me by for food service and drink service even though I was awake. I had to tap/call them each time they passed by. It turned into a joke among me and the people sitting next to me. Entertainment screen is too dim even on highest brightness setting"
Ưu: "Had a great experience with this flight"
Khuyết điểm: "Nothing"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Khuyết điểm: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Ưu: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Khuyết điểm: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Ưu: "Great airline...nice staff, very attentive and polite."
Khuyết điểm: "There was nothing to like. Considering my travel experience with Qatar & middle eastern airlines they've gone worst. The aircrafts need to be upgraded especially on long flights. Food was horrible and so was the entertainment. Would not recommend or fly Qatar again."
Ưu: "Service, friendliness of that staff"
Khuyết điểm: "Other passengers used my carry-on baggage space and my carry on was placed far from me."
Ưu: "The inflight entertainment didnt work at all. Food choice was pathetic."
Khuyết điểm: "Food and inflight entertainment"
Ưu: "Excellent customer service"
Khuyết điểm: "Seats very cramped, food was horrible glad I brought my own, passenger lights didn't work on whole row on a 13 hr flight. The tv on both flight cut out during middle of movie"
Ưu: "The airport in Doha is beautiful with great amenities and shopping. The quiet rooms are especially nice for a long layover."
Khuyết điểm: "The ticket was cheap because of very long layovers"
Ưu: "Good though. But not too comfortable with indiscriminate change of seats. Was held up in Doha because my seat was changed."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Customs at CDG airport was soooo slow we nearly missed our connection with maybe 3 minutes to spare.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Ưu: "The crew was perfect"
Khuyết điểm: "No wi fi on the plane."
Ưu: "Entertainment system"
Khuyết điểm: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Khuyết điểm: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Khuyết điểm: "There was no entertainment available."
Ưu: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Khuyết điểm: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Ưu: "In flight entertainment was great"
Khuyết điểm: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Khuyết điểm: "boarding wasn't good."
Ưu: "The crew was friendly!"
Khuyết điểm: "Once again no vegetarian options."
Ưu: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Ưu: "The staff were very helpful and professional."
Khuyết điểm: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Khuyết điểm: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Ưu: "Everything. crew friendly and food/drinks the best"
Khuyết điểm: "Nothing...all was wonderful"
Ưu: "Good selection of movies"
Khuyết điểm: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Ưu: "Friendly crew, good meal and entertainment"
Khuyết điểm: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Khuyết điểm: "My luggage was lost in Paris. Now I need to wait still."
Ưu: "Great service, decent food"
Khuyết điểm: "There was no WiFi on the plane"
Ưu: "The food was okay and the staff were friendly."
Khuyết điểm: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Ưu: ". Budget airline with no legroom or extras"
Khuyết điểm: "See above. Nothing specific to like."
Ưu: "The free glass of red wine when the plane finally took off."
Khuyết điểm: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Ưu: "Food was Fantastic, Air France the Best on Air."
Ưu: "I liked the food, the crew, the service"
Khuyết điểm: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Khuyết điểm: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Ưu: "The airplane have great entertainment system. The cabin crew are very nice."
Ưu: "Free snack and drinks. Good service."
Khuyết điểm: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Khuyết điểm: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Ưu: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Khuyết điểm: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Ưu: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Khuyết điểm: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Ưu: "It was a 30min flight not much to say The crew on the ground really took care of us"
Khuyết điểm: "Na"
Ưu: "All crew I interacted with was great, friendly, and helpful."
Khuyết điểm: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Ưu: "Seats were comfortable with good recline. Food was good, but not excellent."
Khuyết điểm: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."
Ưu: "Friendly crew and exit row had nice legroom."
Khuyết điểm: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Ưu: "The food was good"
Khuyết điểm: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Khuyết điểm: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Khuyết điểm: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Ưu: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Khuyết điểm: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Khuyết điểm: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Khuyết điểm: "Small leg space"
Ưu: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Ưu: "It was a fine flight"
Khuyết điểm: "no specific feedback"
Khuyết điểm: "Left a little late for no apparent reason."
Ưu: "Although plane was full staff moved us through quickly"
Ưu: "Average flight"
Khuyết điểm: "Food on AF montreal - paris flight and totally rude stewardesses"
Ưu: "No complain about Air France. The service and food are very good. Enjoy it."
Khuyết điểm: "Our return flight is Milan--CDG--SFO. The transfer time at CDG is 1 hour. The line at CDG is incredibly long. We barely made it. IMPOSSIBLE for tax return. Very bad flight connection experience."
Ưu: "Great service by attendants Spoiled us with food"
Khuyết điểm: "Not easy to find reader boards at Paris airport. Also security almost made us not make connection"