Everything was pretty good to excellent
The staff were very friendly. Love the legroom space even in economy. Staff were friendly and onboard entertainment has a lot of good choices!
Airplane flight is good,nice and clean
The most I like from Singapore airlines is the food comparing to other airlines. Also found a good movie to watch. Sometimes it's difficult to find an interesting movie on many airlines.
More healthy food options.
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "Crew miss my drink"
Ưu: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Ưu: "The service was excellent"
Ưu: "Great inflight entertainment"
Khuyết điểm: "Have WiFi that is working"
Ưu: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Khuyết điểm: "Can not be topped up"
Khuyết điểm: "Raise the cabin temperature"
Ưu: "Ok boarding, plane was new, entertainment system was up to date"
Khuyết điểm: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Ưu: "Singapore airlines never disappoints"
Ưu: "Great seats and efficient service all round."
Khuyết điểm: "Reservation online"
Ưu: "Good boarding, good arrival gate"
Khuyết điểm: "Old plane, entertainment system is very old and screen bad"
Ưu: "Seat was very comfortable, crew was very nice,"
Khuyết điểm: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Khuyết điểm: "Nothing."
Ưu: "Boarding was great. Staff was cordial. Excellent flight."
Ưu: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Khuyết điểm: "no problems"
Khuyết điểm: "Food"
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "Staying in a hotel for 24 hours."
Khuyết điểm: "Not actually making it to Japan."
Khuyết điểm: "Delayed 2 hours behind schedule"
Ưu: "Love the promptness of services, always with a smile!"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Great set up with two seats, window and aisle"
Khuyết điểm: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Ưu: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Khuyết điểm: "The seats and there is not much leg room"
Ưu: "SQ did a great job again. I plan to fly them in the future."
Khuyết điểm: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Ưu: "Finally an airline that loads from the back to the front. Makes sense to me"
Khuyết điểm: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Ưu: "Crew, cabin and food."
Khuyết điểm: "Lack of entertainment console at each seat"
Ưu: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Khuyết điểm: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Khuyết điểm: "breakfast was terrible"
Ưu: "The hot towels twice during the flight was great"
Khuyết điểm: "Really just the food"
Ưu: "Hard to find lounge for bclass users"
Ưu: "Sound sleep"
Khuyết điểm: "N/A"
Ưu: "Almost everything"
Khuyết điểm: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Khuyết điểm: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
They have put me in middle of two gent’s.. they would placed the seating more comfortable
It was good, better than most
They told us our family of five couldn’t fly because our Covid tests weren’t at the correct time. After it was elevated to the fourth level, someone actually did the math like we did, and they realized we were right and let us on the flight. This made the experience extremely stressful and frustrating. The employees and especially the flight crew were nice, but not having their info straight tainted the trip. I know these are very challenging times for airlines as they navigate all the different restrictions from different countries, but something as simple as the test cutoff time for a 48 or 72 hour lead time for a scheduled flight ought to be easy to have ready beforehand. After all that drama, there was no “Sorry about that” or perk of any kind. Good lesson for us to make sure we have our facts straight before torpedoing somebody.
Excellent except a response of my email sent regarding a request for refund on basis medical emergency circumstances.
Wheel chair arrangements at Doha & LAX was poor. Need improvements which are absolutely critical for Elderly passengers
Clean the toilet more often.
Ưu: "Crew professional. Clean. Safety and security and health prioritized."
Khuyết điểm: "food could have been better."
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "There are very friendly"
Khuyết điểm: "Just continue the better services"
Ưu: "Crew was awesome"
Khuyết điểm: "Food quality need to improved"
Ưu: "Everything- leg space, crew were great, relaxed atmosphere, great entertainment systems"
Khuyết điểm: "Nothing"
Ưu: "crew was nice and helpful"
Khuyết điểm: "food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre."
Ưu: "Friendly Crew, good entertainment possibilites."
Khuyết điểm: "Everything has a plastic holding purse."
Ưu: "Excellent service. Very comfortable business class seat. Arrived early"
Khuyết điểm: "Boarding & disembarking was via bus & stairs."
Ưu: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Khuyết điểm: "more leg room and headphones that worked."
Ưu: "The staff at Qatar Airways did everything they could to make this flight one of the most enjoyable of my entire life. The food was well prepared and exceeded my expectations. I also enjoyed that the food was served at times that minimized the impact of the time change."
Khuyết điểm: "The movie and TV options were impressive; however, in-flight WiFi and power would have been convenient and improved the entertainment on board the flight."
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Crew was not mean"
Khuyết điểm: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"
Ưu: "The service was great and was on time"
Khuyết điểm: "The service and was"
Ưu: "Everything was perfect !!"
Ưu: "Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc"
Khuyết điểm: "The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous"
Khuyết điểm: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Khuyết điểm: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Khuyết điểm: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides. Qatar should revise their claim of most room in cabin - this 12 hour flight was one of the roughest I’ve had in a long time comfort wise."
Ưu: "The same as the flight from L.A to Doha, did not feel the time passing..."
Khuyết điểm: "I have nothing to complain about..."
Khuyết điểm: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Ưu: "Excellent service from the crew. Flight on time."
Khuyết điểm: "Seats are too small"
Ưu: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Khuyết điểm: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Ưu: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Khuyết điểm: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Ưu: "The crew on my side of the cabin was very good."
Khuyết điểm: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Khuyết điểm: "Long hours from Doha to Atlanta"
Khuyết điểm: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Ưu: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Khuyết điểm: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Ưu: "The professionalism of the staff"
Khuyết điểm: "No comment"
Ưu: "Great food, and excellent choice of in-flight entertainment."
Khuyết điểm: "Nothing!"
Ưu: "Helpful and frieendly"
Khuyết điểm: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Ưu: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest."
Khuyết điểm: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Khuyết điểm: "Food below average, command of the entertainment screen not convenient."
Ưu: "Staff were polite and helpful. Flight was smooth and on time. Overall very good considering length of flight and difficulty of accommodating such a large crowd for such a long time."
Khuyết điểm: "Meal service was very disappointing. 16 hour flight with one meal at the beginning, one meal at end, and a small, rather unappetizing hot pocket like sandwich in between? And snack offerings were ice cream, potato chips, candy bars and a few apples (ran out of apples). Need more healthy options. There needs to be a more full meal/snack offering around the half way mark if you are going to keep people from grumbling."
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "flat bed business class seats"
Khuyết điểm: "flight was delayed by more than four hours. as per the ground staff due to technical hitch but as per the pilot due to run way maintenance in COK. but there were other flights from Emirate, Jet, Ethihad all flying in and out without any issues, so doubt why only runway maintenance for QR.."
Ưu: "Except turbulences everything was ok and nice .."
Ưu: "Great service"
Khuyết điểm: "Seat comfort"
My mother travelled with my son and the crew didn't provide any baby food even after asking them multiple times and also didn't provide any toys for him during the flight. Only after going back and asking them for some milk multiple times they provide a cup of milk
Boarding process leaving DXB was not the smoothest,otherwise and enjoyable experience
Seats could’ve been more comfortable
Everything was better than I expected
Khuyết điểm: "Food was not enough and it was served after very long hours."
Ưu: "The crew were great"
Khuyết điểm: "This time , the food could have been better"
Ưu: "Food and services"
Khuyết điểm: "Seating leg space"
Ưu: "The crew were awesome"
Khuyết điểm: "The film choice was poor"
Khuyết điểm: "Food on the menu was not available. Some of us did not get lunch and were being offered bread. Some flight attendants were impatient with pax and unwilling to help especially with regards to Wifi on board , others were impolite"
Khuyết điểm: "Boarding system did not work temporarily and the boarding was delayed"
Ưu: "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
Ưu: "The entertainment is fantastic"
Khuyết điểm: "The crew, not very hospitable"
Ưu: "Great service and attitudes by staff."
Ưu: "comfortable seats and entertainment system"
Khuyết điểm: "the food wasn't so good and I expected more from an Emirates flight"
Khuyết điểm: "There are 2 back to back flights and the Emirates counter at JFK is very small to handle the load. You will have to wait for more than an hour just to get the boarding pass. Even the online checking counter is very slow."
Khuyết điểm: "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."
Ưu: "Outstanding and very helpful service"
Khuyết điểm: "N/a"
Ưu: "Emirates really knows how to treat customers"
Khuyết điểm: "Flight was long"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Khuyết điểm: "Caused me a 20+ hour layover in dubai in a horrible hotel"
Ưu: "Like the cabin crew... comfortable seat in the business class"
Ưu: "Good service"
Khuyết điểm: "Old plane"
Ưu: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Khuyết điểm: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Ưu: "From dropping off luggag to unvoarding plan, this was a great experience. Only complaint is economy could use a tad more comfort for price paid"
Khuyết điểm: "Not enough recline in economy to really b comfortable for a long flight"
Ưu: "Everything as usual"
Khuyết điểm: "Some rude passengers"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Khuyết điểm: "Everything was excellent"
Ưu: "Emirates staff are polite and respectful"
Khuyết điểm: "777 for travel from Dubai to Boston is not a comfortable plane"
Ưu: "The aircraft (a 777) and the on-board amenities and service."
Khuyết điểm: "Too many clueless passengers. I could not wait for the flight to end. It took a full hour and a half to get my single suitcase at the Kolkata airport."
Ưu: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Khuyết điểm: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Ưu: "I like the food and entertainment options"
Ưu: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Khuyết điểm: "Nothing comes to mind."
Ưu: "Meals and free wine were positives. Also the travel toothbrush and toothpaste were nice. Entertainment with movies and tv had a lot of variety also."
Khuyết điểm: "It took 45 minutes to get out bags! Crew bags came out immediately but customers stood around the luggage belt for more than 45 minutes b/c thats how long it took to get our bags and many people were left. Very annoying after a 10-hour flight that lands late at night."
Ưu: "I didn't like disemabarking and being walked to a bus and then being transported to the actual airport"
Khuyết điểm: "Broken seat, little leg room...A380 is a much better plane than the airbus."
Khuyết điểm: "Hindu Meal was a repeat of the DEL DXB and DXB JFK sectors."
Ưu: "Great crew, service, food and entertainment."
Khuyết điểm: "Hard landing"
Ưu: "I like the flight route"
Khuyết điểm: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Khuyết điểm: "The economy seats are too narrow and 10 abreast on a 777 is one too many seats."
Khuyết điểm: "Boarding of gate A20 location in Dubai"
Ưu: "Service, food, crew and the A380 was great."
Khuyết điểm: "Nothing"
Ưu: "Everything felt like first class, in coach"
Ưu: "Everything is very well organised"
Khuyết điểm: "All was good"
Ưu: "Everything I have come to expect on Emirates Economy, except for boarding and disembarking the aircraft involving bus journeys - and the condition of my suitcase on arrival."
Khuyết điểm: "1. Use of buses on departure and arrival. The length of the bus journey from the terminal, in a vehicle with no seats, made me suspect we were going the whole way to Geneva by bus. 2. Don't know whether Fly Dubai or Emirates are to blame but my suitcase (a top grade modern Samsonite) was a mess by the time it reached Geneva, with rubber seal on one side of the zip peeled back and almost off. Why can't airlines and terminals ensure baggage is treated with care and respect?"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "They randomly upgraded to business and it was by far the best long courier flight I've been on."
Ưu: "Enough room to move around. Very much spacious"
Khuyết điểm: "Seat could have been more comfortable but the leg room was good"
Ưu: "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Khuyết điểm: "I honestly had no issues with my flight."
Khuyết điểm: "Great customer service"
Ưu: "Crew was top"
Khuyết điểm: "45 min delay , shame ..... always the same problem with Frankfurt airport..."
Khuyết điểm: "Need more leg room"
Ưu: "Captain was great !"
Khuyết điểm: "Food"
Ưu: "Crew was particularly lively and friendly. The chocolates were awesome"
Khuyết điểm: "No entertainment throughout"
Khuyết điểm: "You could have had my luggage arrive. Now I don’t know where it is"
Khuyết điểm: "The seats in coach are incredible small and the seats reclines way to far."
Khuyết điểm: "Checking, boarding, flighting"
Ưu: "friendly and helpful crew"
Khuyết điểm: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Ưu: "Crew good"
Khuyết điểm: "Baggage small bag forced to check"
Khuyết điểm: "They asked me to pay for my luggages. It is strange"
Khuyết điểm: "This flight often arrives late so it is difficult to get to your hotel"
Ưu: "Seats were very comfortable"
Khuyết điểm: "The boarding was a bit unorganized"
Ưu: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Khuyết điểm: "I think the choice of films could be improved."
Ưu: "Good crew."
Khuyết điểm: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"
Ưu: "Friendly and caring attendants. Smooth flight. Good condition of the aircraft."
Ưu: "Crew very courteous as usual"
Khuyết điểm: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Ưu: "Everything, but the lack of entertainment."
Khuyết điểm: "The lack of entertainment."
Ưu: "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Khuyết điểm: "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"
Ưu: "Meals were excellent and filling! Crew was conscientious and responsive. Plane was very clean. Very impressed and would fly with SWISS again over any other airline."
Khuyết điểm: "My seat didn’t recline properly, and it wasn’t fixable, so it felt a little claustrophobic with the person in front of me fully reclined the whole flight."
Khuyết điểm: "Had to check hand luggage which I had carried on easily from Boston. Flight only one third full. Long delay in Geneva to get bag."
Khuyết điểm: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Ưu: "Everyone was very friendly and helpful. They were all multi-lingual and ready to help foreign travelers. The food was good. The plain wasn’t overstuffed with people - actually there were enough open seats that everyone could have a little extra space. Will always check Swiss Air first for international travel."
Ưu: "The Crew is amazing and the plane is comfortable."
Khuyết điểm: "The food changed and is not really swiss anymore (we got an Oreo for dessert and Cheddar for cheese). My luggage arrived broken in Geneva, which might not be Swiss' fault, but a big problem when you have two weeks of travel ahead."
Ưu: "It was nice because plane was half empty so had quicker attention from stewards - everything was good."
Khuyết điểm: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."
Khuyết điểm: "See comment above. Zurich airport transfer desk was not staffed by Swiss air staff. Made resolution of missed flight more difficult. Also was not informed till I checked in at San Francisco that my bag would probably not arrive at the time I arrived in Geneva."
Ưu: "Swiss being swiss, great service and food was quite nice."
Khuyết điểm: "Airplane felt old, entertainment system is small and outdated."
Ưu: "Chocolate was good, a bigger piece, or 2 of them would be better"
Ưu: "The plane was clean, on time, and the staff were professional and friendly."
Khuyết điểm: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."
Ưu: "Priority boarding, quick boarding, efficient service"
Khuyết điểm: "Dirty bathroom, late take off/late arrival, non-gluten free or healthy options for food"
Ưu: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"
Khuyết điểm: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."
Khuyết điểm: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."
Khuyết điểm: "Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again"
Khuyết điểm: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Ưu: "Too short to rate but good overall"
Khuyết điểm: "Nothing"
Ưu: "We were able to purchase an upgrade at the airport -- was a great experience."
Khuyết điểm: "Everything"
Ưu: "Boarding / deplaning process, well maintained aircraft, good food. Fair price."
Khuyết điểm: "Cramped seating."
Khuyết điểm: "Delayed boarding due to overheated plane, when we did board it was still warm and we had to sit longer due to other mechanical issues. Wish they would have waited for all issues to be resolved before boarding."
Ưu: "I did not like anything about this flight"
Khuyết điểm: "My flight has been cancelled with no ecplonation. They reissue e ticket for me under different name. The crew were very rude . My suitcase was lost and still I have not received it . They promised to deliver ."
Ưu: "Flight wasn't full, so we were spread out and had more room"
Khuyết điểm: "Carry-on allowances continue to be significantly less than other comparable airlines- was only allowed one piece"
Ưu: "very short flight but good and timely. nothing bad to say!"
Ưu: "Everything is OK."
Khuyết điểm: "Nothing. Everything is good."
It took almost an hour for the check baggage to be unloaded at the final destination. This caused me to miss the only domestic flight to my final destination.
You at KAYAK should know this flight NEVER took off. And yet you are asking for the survey?
Ưu: "The crew was good and the seat allocation and comfort was excellent."
Khuyết điểm: "Food was below average. This needs to be improved otherwise it is not worth it."
Ưu: "Comfortable for that sort of journey"
Khuyết điểm: "N/a"
Khuyết điểm: "Food"
Khuyết điểm: "The stewardess not very nice"
Khuyết điểm: "Between two seats so narrow even you can’t seat.I was so nervous when you flaying such a long distance you need to more space.I don’t like it at all."
Khuyết điểm: "When my first flight was late, Turkish air took 5 hours to rebook me. Two people forgot that they were helping me and when I asked why it was taking so long, they had to start over. One woman didn't even look at me, she was just on her phone playing a game. Every step of the process they asked me how I could have missed the connection....it landed 20 min before the next one took off!!!"
Ưu: "Nothing positive bad service"
Khuyết điểm: "Bad service, flight delay, bad customer services"
Ưu: "It was good the service onsite the plane"
Khuyết điểm: "It was delayed both ways coming in from Boston and jo apologizing or telling us what was the reason."
Khuyết điểm: "Excelu some hgtv program on screen no anything else"
Ưu: "almost nothing"
Khuyết điểm: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat. the flight is always delayed and boarding chaotic."
Ưu: "Entertainment was pleasant. Food was provided which was nice. Drinks were good. Flight staff was pleasant."
Khuyết điểm: "Touch screens didn't work very well."
Ưu: "Plane was clean and food great !!!"
Khuyết điểm: "There is no communication from the airport to the passengers making it really complicated to board the plane on time even while waiting for the boarding to begin at the gate."
Ưu: "their services in the plain and they are very discipline as well"
Khuyết điểm: "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"
Ưu: "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
Khuyết điểm: "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."
Ưu: "Friendly and accommodating crew, surprisingly great food, and nice drink options."
Khuyết điểm: "AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!"
Khuyết điểm: "The Turkish Government would not let me into the country to take these flights. I do not know whether I will get a refund."
Khuyết điểm: "The 2 flights were delayed, I went to my work late Both bags were broken"
Khuyết điểm: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
Ưu: "Very helpful crew. Entertainment choices of movies, tv, music was excellent. Got on and off the plane quickly which was very appreciated."
Khuyết điểm: "Seats were stiff-too upright to get comfortable for a long flight."
Ưu: "We arrived at the desk and no staff or customers were there. Turns out they don't fly on Thursdays. What? So we rebooked and will fly out tonight. Overall, a huge inconvenience for my family waiting for us overseas. Plus we had to book a place to stay in Miami for the next 24 hours. Whew!"
Ưu: "Smooth ride, with no delays"
Khuyết điểm: "Woman sitting next to me with her baby made the whole ride uncomfortable"
Khuyết điểm: "שום דבר"
Khuyết điểm: "The layover was too long."
Khuyết điểm: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Ưu: "Istanbul airport with shops and new food court area is excellent"
Khuyết điểm: "Newer fleet. Good service and entertainment system."
Ưu: "Food and staff were excellent."
Khuyết điểm: "Boarding area was crowded and confusing and no toilets, without having to exit security and return. Business class was in same lane as children and strollers, which was confusing."
Ưu: "Overall it was a smooth flight except for few minor issues."
Khuyết điểm: "It seems as thought several of the hostesses may have been trainees so the food service was slow and, they ran out of food on some trolleys and sometimes forgot orders for passengers."
Ưu: "Turkish airlines is a wonderful company to travel on. I love the service, professionalism, kind, and patient service during the flight. Thank you!"
Khuyết điểm: "I don't like landings but the crew did well!!"
Ưu: "Excellent service, food and entertainment."
Khuyết điểm: "The boarding was long and via buses!"
Ưu: "Food and service very good"
Ưu: "Very nice and corteous crew"
Khuyết điểm: "The papers in the bathroom toilet should have been cleaned out to allow more space in the bin.. All the toilets were packed"
Ưu: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Khuyết điểm: "Nothing negative. Keep up good work!"
Ưu: "A lot of food and drink, toothbrush, slippers, etc."
Khuyết điểm: "The audio jack didn't work well on my last flight and one attendant kept accidentally hitting my arm and getting my order wrong."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "The only thing I liked on his flight was the food"
Khuyết điểm: "The plane was old, I got the wrong seat assignment, when I called to get a seat assignment months and months in advance, I've asked for a window seat and not on the wing, not only I got no window , it was on the wing. The air conditioner was not working, I was cramp like a sardine, and it was extremely hot"
Khuyết điểm: "This aircraft also wasn't peoperly cleaned. Another seat pocket filled with garbage and a stale smell of vomit."
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
Khuyết điểm: "The screen of the entertainment programme is too busy to find things"
Ưu: "Everything was great!"
Khuyết điểm: "Rude stewardess"
Ưu: "Good food great passenger service."
Khuyết điểm: "Disruptive child in seat in front of me"
Ưu: "Friendly happy service,"
Khuyết điểm: "Hate gates 500-504 in Istanbul, horribly disorganized"
Ưu: "The service, the food, everything."
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"