Khuyết điểm: "Food and movie selection"
Ưu: "Boarding followed priority order. Blankets were good, and extra pillow available upon request."
Khuyết điểm: "Better food options. There was reduced options due to strike, but the food quality was not good."
Khuyết điểm: "Airline on strike so no flight."
Ưu: "Crew and seat."
Khuyết điểm: "Larger seat."
Ưu: "Great airline best in class."
Ưu: "The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing"
Khuyết điểm: "Good appearing & tasty foods with better snacks"
Khuyết điểm: "Flying a different airline would have been better"
Ưu: "Takeoff and landing were smooth. Crew was friendly."
Khuyết điểm: "The plane was small and no entertainment unit installed."
Khuyết điểm: "Keep it up"
Ưu: "My trip to Houston to Manila on December 27,2018 is very inconvenient You have to wait in line to used the toilet becouse Two toilet is out of order . Again very inconvenient flight BR51 toilet between economy plus and economy two toilet is out off order"
Khuyết điểm: "Make sure that all the toilet in every flight is in order or working condition so that we don't have to wait in line just to used it . It is not acceptable if two toilet is out of order."
Ưu: "Bathroom and food good. Boarding was fast. And so was disembarking."
Ưu: "Everything normal except food"
Khuyết điểm: "Food"
Ưu: "Clean, efficient and friendly."
Ưu: "Departure and arrival time"
Khuyết điểm: "Meal"
Khuyết điểm: "There was nothing we didn’t like."
Ưu: "Hello Kitty theme plane"
Khuyết điểm: "Food can be better"
Ưu: "Departure time"
Khuyết điểm: "Meal was not good at all."
Khuyết điểm: "food"
Ưu: "Crew is nice and very accommodatingw, but food is not the same as it used to be ( this is my 3rd booking for Eva air) it’s not comfortable the space between roll a very tight)"
Khuyết điểm: "Food, accommodation,"
Ưu: "Large leg room chairs and friendly crew"
Khuyết điểm: "Delays during boarding"
Ưu: "Flight attendants are very courteous and polite. Try to please everyone. They even clean bathrooms often. Food were great too."
Ưu: "A bit spacious seat in economic class"
Khuyết điểm: "Too crowded due to 4 airlines come together"
Khuyết điểm: "Super poor customer service on both EVA flights"
Ưu: "Business Class Food Service"
Ưu: "Clean affordable flight with hard working staff."
Khuyết điểm: "Seat was stiff and a little tight for me ."
Ưu: "I am very pleased with EVA' service after all."
Khuyết điểm: "All good!"
Ưu: "Truly nothing I didn't like... amazingly courteous the flight attendants flight was amazing!"
Ưu: "only one stop to final destination."
Khuyết điểm: "crew members not very friendly"
Ưu: "I had a ile seat,and wasn't crowded"
Khuyết điểm: "Nothing."
Ưu: "See above comment please"
Khuyết điểm: "See above comment please"
Ưu: "Great customer service, amenities and comfortable flight."
Khuyết điểm: "When checking-in online it tells you to print your boarding pass to bypass the front desk and to go to security when I got the security they told me I had to go back to the front desk I'm going back to the front desk they told me yes it's true so I don't know why they asked you not to go to the front desk. I had great customer service from the lady who check me in at the front desk and my perception of my experience change great."
Ưu: "Plentiful snacks, clean facilities"
Khuyết điểm: "Nothing"
Ưu: "extra room in the extended economy class. i was upgraded to there because of my gold star alliance"
Khuyết điểm: "nothing to note"
Ưu: "Great flight and polite crew. The aircraft was clean and comfortable."
Ưu: "The screen that everyone has in front of them is large and has a lot of entertainment options. Lots of leg room! I had an economy ticket and was pleasantly surprised by how much leg room you get. I appreciated the warm blanket, pillow, and slippers. There are eye masks and toothbrushes available in the restrooms."
Khuyết điểm: "The food was OK, it wasn't bad, but it definitely wasn't anything amazing. The staff was attentive and professional, but I don't know if it was just me, they seemed a bit "cold". No warm smiles. It's a small issue because they did a great job, no complaints with that."
Ưu: "Food was OK, not much to expect from economy class, but at least the flight attendants were more experienced than the CGK-TPE flight in Dec 2016."
Khuyết điểm: "Boarding procedure was a bit chaotic at Taipei, but perhaps the passengers were to blame. Overhead space seems limited on the Airbus 330, many passengers taking more space."
Ưu: "On time. Efficient. Clean."
Khuyết điểm: "No entertainment options-just some generic film. Couldn't even hear the film over the noise."
Ưu: "Staff were professional, kind and the food was much better this time. Not too salty like it was before. Blanket was great too."
Khuyết điểm: "Still too cold and DRY for me."
Ưu: "Friendly service, was allowed to have a window seat"
Ưu: "There was nothing good about this experience. Management at the highest levels made decisions that showed gross inattention to the wellbeing of passengers and crews."
Khuyết điểm: "My wife and I were scheduled to fly out of Taipei on the day a major typhoon made a direct hit on Taiwan. Taipei was shut down, offices and shops were closed, residents were sheltering at home, and other carriers had cancelled essentially all flights during the 10 hours when the storm was projected to be over the island and had posted long delays (of 8 and 10 hours and longer) on their uncancelled flights. Only EVA stubbornly clung to the fiction that our flight and others would actually depart -- and depart on time. EVA's refusal to acknowledge reality -- and timely communicate that reality to its customers -- made planning impossible, stranding passengers at hotels without bookings, preventing contingency planning and forcing many passengers to make needless trips to the airport over treacherous roads made hazardous by heavy flooding, downed trees, blowing debris, high winds and blinding rain. EVA's decisions cost us money, inconvenience, time and anxiety. For the passengers and crews on inbound planes that EVA actually landed or tried to land in Taipei that day, the consequences were worse: head and other injuries from extreme turbulence and hard landings, and then hours on tarmacs unable to deplane because the winds were above the maximum level for the safe deployment of jetways. Getting out the next day with an upgrade to business class doesn't do it for me. I am a United 1K-Star Alliance Gold flyer. I fly a fair amount and I expect, above all else, an uncompromising focus on safety and clear, candid and timely communication. Never again EVA."
Khuyết điểm: "The food and the three hour delay."
Ưu: "EVA provides meal service on this short flight, which I enjoyed. This doesn't happen anymore for US domestic flights."
Khuyết điểm: "The flight was delayed one hour without reason, I would have preferred if the flight attendants let us know why the flight was delayed."
Ưu: "Entertainment and services were okay"
Khuyết điểm: "Food was rather meh"
Ưu: "Flight attendants are very helpful!"
Khuyết điểm: "Nothing"
Khuyết điểm: "If a flight is delayed, they could inform us."
Khuyết điểm: "They could improve on the entertainment and service."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."
Ưu: "Movies, crew"
Khuyết điểm: "Food"
Ưu: "Standard process"
Khuyết điểm: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Khuyết điểm: "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
Ưu: "Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick."
Ưu: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Khuyết điểm: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Ưu: "Short flight"
Khuyết điểm: "The airport is about 40 km away from Nha Trang"
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Ưu: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Khuyết điểm: "Delay 15’"
Ưu: "Staff were helpful in airport and on plane. We were running late due to a delayed transfer but the on-ground staff personally escorted us through ticketing and immigration. In air staff was also very helpful and checked on us throughout the flight."
Khuyết điểm: "Plane was a tired, old A320. Business class has no power or USB ports. Also very few entertainment choices."
Ưu: "We left late but arrived safely and close to being on time."
Khuyết điểm: "Taking the bus to the plane is a nuisance."
Ưu: "Flight attendants are friendly"
Khuyết điểm: "Food is a bit pedestrian"
Ưu: "Easy check in and boarding, friendly staff"
Khuyết điểm: "No TVs in each seat"
Ưu: "Good customer service. No baggage charge."
Ưu: "Reliable, no nonsense, good price-quality ratio"
Khuyết điểm: "This flight is almost always late. Connections in Paris tend to be difficult."
Ưu: "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
Khuyết điểm: "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
Ưu: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Khuyết điểm: "Some friendly smiles from the ground crew would have made our trip a bit better"
Ưu: "Check in service was very good!"
Ưu: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Khuyết điểm: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Ưu: "A glass of red wine"
Khuyết điểm: "Broken seat would not recline"
Ưu: "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
Khuyết điểm: "Food was average"
Ưu: "service was great"
Khuyết điểm: "Plane is a bit old"
Khuyết điểm: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Ưu: "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
Khuyết điểm: "Equipment seems older, no entertainment system in economy class."
Ưu: "Took off on time."
Khuyết điểm: "Not enough space in business class. Seats are terrible and ergonomically uncomfortable. Not enough choices in papers or entertainment."
Ưu: "Flight was on time and crew was professional and polite."
Ưu: "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
Khuyết điểm: "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
Ưu: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Ưu: "Great staff, clean plane and modern"
Khuyết điểm: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Ưu: "The food was good."
Khuyết điểm: "The airbus ventilation is terrible. The pilot was weaving up and down to much."
Ưu: "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
Khuyết điểm: "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
Khuyết điểm: "One hour flight was almost 5 hours long."
Ưu: "They deal very well with the handicapped. Very respectful and patient"
Ưu: "Very professional and very clean planes."
Khuyết điểm: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Ưu: "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
Khuyết điểm: "Everything."
Ưu: "The flight attendants were excellent! The flight went smoothly and on time!"
Ưu: "Plane was comfy and neat. No food was served as it was only a short flight which was fine."
Khuyết điểm: "Waiting on the tarmac for about 30-45 minutes before take-off with no explanation from the pilots was a bit annoying."
Ưu: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Khuyết điểm: "A good airline that is not confused about their market or customer base. No complaints"
Ưu: "Free baggage, nice plane."
Khuyết điểm: "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
Ưu: "On time, staff pleasant."
Khuyết điểm: "Airport lines at check in, security and immigration could go faster! Everyone shoukd allow 3 hours."
Ưu: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Khuyết điểm: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Ưu: "The service"
Khuyết điểm: "It's a very short flight but the staff as always is very polite and welcoming"
Ưu: "There was more leg room on this flight. The crew were very nice."
Khuyết điểm: "The boarding area was chaotic and we were unsure whether we were getting on the right bus. But loading the plane was very quick as both forward and aft doors were used. Everyone was in their seat within about 5 minutes."
Ưu: "The crew, the meals, the on time departure and arrival . Philippine Airlines got my attention . I was in BC, and their lounge was awesome and so was the service on board. And the flight attendants as well! A five star airline, thank you !!!"
Khuyết điểm: "Everything was great!"
Ưu: "On time"
Khuyết điểm: "Boarding, crew, food"
Khuyết điểm: "Seat configuration in economy is exactly like a budget airline cebu pacific a330 both at 3-3-3..meal was just peanuts. It would actually be cheaper to use Cebu pacific and buy a proper meal"
Ưu: "Since I was upgraded to business class for free due to overbooking, there really is nothing I didn’t like! It was a once-in-a-lifetime experience!"
Khuyết điểm: "The dual headphone jack at my seat designed for use with the provided headsets outputted only a constant clicking noise on the right channel, so I ended up using my own earbuds."
Ưu: "Decent seat, plane was clean enough"
Khuyết điểm: "Delayed by an hour, food was terrible"
Ưu: "Crew was very caring and service was excellent."
Khuyết điểm: "The security agents at the boarding gate was rude and juvenile. I’m not happy to have to walk on my socks to get my shoes after a hand search. I don’t mind the search; I do mind the lack of assistance in retrieving my hand carry and shoes."
Ưu: "The food was good"
Khuyết điểm: "It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated."
Khuyết điểm: "The extra bag fee is insanely high, $175."
Ưu: "The seats are cramped. Need more leg room"
Khuyết điểm: "It only there is somewhere I could rest my foot, then it would have been an enjoyable flight."
Khuyết điểm: "The PAL terminal in MNL is one of the worst airports in the world. PAL's in flight service is fine. But they really need to improve their terminal if they want to keep customers"
Ưu: "Flight was delayed 1 hour"
Ưu: "comfort is alright"
Khuyết điểm: "no entertainment not even music"
Khuyết điểm: "Slow checking and too much time to wait"
Ưu: "Almost 4 hours. Reason 'traffic." Lame"
Ưu: "3 meals, drinks, pillow, blanket, toothbrush, toothpaste and sleep mask were included. Staff was friendly and kind. Would definitely fly with them again."
Ưu: "Crew was great!!"
Khuyết điểm: "Bag is lost!!!"
Khuyết điểm: "Flight was 1 1/2 hours late, then bag pickup and extra security for transfer to LAX flight is confusing and multiple lineups."
Ưu: "Meal service very good."
Khuyết điểm: "Flight was delayed almost 45 minutes."
Khuyết điểm: "The flight was 1.5 hours late and when we were supposed to board I was told that the plan hadn't even left Manila. This was at 9PM at night. There was no notice given so we arrived at the airport on time only to wait for almost 2 hours. PAL has a monopoly on the route and charges almost $100 for a 45 minute flight. I understand the pricing but not notifying passengers when a flight is going to be that late simply reflects a lack of concern on the part of PAL."
Ưu: "The service by the flight attendants was excellent!"
Khuyết điểm: "The plane seemed very dated, although clean. The worse part was getting an IPad to watch a limited number of shows. The iPad was old and the headphones were cheap and didn’t fit well. After flying 5 business class flights in the last 2 weeks, this was by far the lowest level of entertainment available."
Ưu: "Nothing really , service was ok but nothing special"
Khuyết điểm: "The lounge was terrible , the food was average in the lounge , no international magazines or newspaper, the plane was so so so , food mediocre, entertainment was not good either ,"
Ưu: "Individual entertainment at each seat, the more leg space vs the Airbus."
Khuyết điểm: "Called for assistance and was ignored 3 times. No one ever came to help. Flagged down an attendant and asked for water but never got a glass. Had to get up and go to the kitchen area to find someone to help me."
Ưu: "Read above"
Khuyết điểm: "REad above"
Ưu: "the crew was awesome."
Khuyết điểm: "the boeing 777 plane business class seats should reconfigure to the new version"
Ưu: "nothing to really like. the crew and staff were very friendly"
Khuyết điểm: "kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw"
Ưu: "The boarding, crew & food."
Khuyết điểm: "Comfort: Not enough leg room. Entertainment: None . Only a magazine to browse through. Investment in TV screens & inflight movies etc. would aid greatly!"
Ưu: "crew is very caring and attentive, food was delicious,"
Khuyết điểm: "the business class seats should be upgraded into more comfortable flat beds, biz class bathrooms too cramped!"
Ưu: "Seats and service in business class Crew"
Khuyết điểm: "Food and choice of after dinner drinks No amenity bag Earphones were not noise canceling"
Ưu: "What? Free check-in for one bag? Free full meal?? Thank you!!!"
Ưu: "Flight was on time..staff was courteous"
Khuyết điểm: "Good was ok"
Ưu: "YOU NEED TO ADVISE PASSENGERS TO BRING WARM CLOTHING BECAUSE THE PLANE WAS VERY COLD DURING FLIGHT. I NEEDED TWO BLANKETS"
Ưu: "Enjoyed my round trip flight on Philippine Airlines. It was beyond my expectation. Flight crew were very courteous and friendly. I would fly with this airline again"
Khuyết điểm: "Cluster of passengers waiting to go through boarding the plane at the gate"
Ưu: "They fed us like no other , and gave us tooth paste airlines cab learn from the"
Khuyết điểm: "Departure time of 10pm..... didn't leave til after 11pm. and then we are sent to Guam. Nowhere on my ticket said we were to go to Guam. HORRIBLE SERVICE"
Ưu: "Not so crowded!"
Khuyết điểm: "Not reclining seat."
Ưu: "flight update via email"
Khuyết điểm: "late boarding ground crew not announcing chnages in the schedule no inflight entertainment PAL app does not work propoerly"
Ưu: "Very good cobfort and assistance"
Khuyết điểm: "Entertainement system was bad, few options, no wifi as indicated before"
Ưu: "Overall it was a good flight with professional staff. The ground crews did a great job in both locations!"
Khuyết điểm: "leg room is always a challenge."
Ưu: "quicker travel through customs"
Khuyết điểm: "was not informed ahead of time the need for a Visa to enter Australia"
Ưu: "On Time"
Khuyết điểm: "terminal at NAIA"
Ưu: "Flight attendants were courteous at times."
Khuyết điểm: "The poor service at the Sydney airport. Not having my special meal and not being flexible enough onboard to compensate or resolve the situation. (I mean, why not have extra vegetarian options available; and beef being the only option is unacceptable for so many reasons, including that there are some religions that don't allow beef.) Lack of wifi and entertainment for an 8 hour flight is ridiculous."
Ưu: "Crew was courteous, attentive, and friendly Inflight entertainment was up to date with recent movies, tv shows, Food could be better"
Ưu: "Crew was friendly and professional, though I wish they were given more information on boarding time due to the late arrival of the plane. The flight was half empty, so there was plenty of room to stretch out."
Khuyết điểm: "The food was abysmal. I chose the beef option — a small lump of "beef" that was overcooked and under sauced, accompanied by a sad pied of steamed broccoli and a disproportionately large portion of white rice. The quinoa salad was passable, but the "peach cobbler" dessert course was a flavorless mass of gelatinous goo."
Ưu: "Flight was supposed to leave at 7:30 PM, but got delayed to a 10 PM takeoff. You'd think the crew would be apologetic, attentive and considerate given the time change, but it was even the lead flight attendant who kept making announcements (duty free, serving dinner, weather, time, seatbelt status change, everything). Nighttime flights are supposed to be more peaceful with announcements kept to a minimum, right?"
Personable, friendly service. Crew interactions always naturally pleasant and polite. The crew really enjoy their job and interactions with one another. Public Addresses are all smooth, clear and unambiguous - this instils confidence. Landing was butter-smooth in what seemed to be challenging and turbulent conditions - Kudos to the flight crew. Boarding and airport experience were good also.
Khuyết điểm: "Food."
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Khuyết điểm: "Business class boarding could have been more organized. Was sent to the gate too early from lounge"
Khuyết điểm: "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
Ưu: "Our luggage missed the connection but the situation was well handled"
Khuyết điểm: "Entertainment"
Khuyết điểm: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
Ưu: "Seats were comfortable"
Khuyết điểm: "The crew was not friendly, and the food selection is limited"
Ưu: "Helping and immediate response."
Khuyết điểm: "Better treatment of luggage. Better business class service. Food was poor."
Ưu: "All went Well, no delays, good service."
Ưu: "The seats were comfortable and the in-flight entertainment was fine."
Khuyết điểm: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Ưu: "Crew was terrible plane dirty and very poor service waited 90 minutes after take off to get a drink in business class. Last time I fly this airline used to be ok but now going downhill"
Khuyết điểm: "Almost every thing. Incredibly dirty plane and crew just poor not interested in passenger at all unfortunately noticing this more and more with MAS"
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
Khuyết điểm: "Nothing not to like. They went above and beyond"
Ưu: "Excellent as well!"
Khuyết điểm: "Everything good as well."
Ưu: "Everything was great!"
Khuyết điểm: "Nothing!"
Khuyết điểm: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
Khuyết điểm: "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
Khuyết điểm: "Flight delayed!!"
Ưu: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Khuyết điểm: "None"
Ưu: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Khuyết điểm: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
Ưu: "Fast boarding"
Khuyết điểm: "Forced to check a carry-on used all over the world for years. Then they lose it"
Ưu: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Khuyết điểm: "Attitude by attendants can be improved."
Ưu: "Almost everything"
Khuyết điểm: "Nothing i can think of"
Khuyết điểm: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Khuyết điểm: "Canceled flights both directions. Poor airport. Long runway times. When told I was notified about the canceled flights, I was issued absolutely no apologies."
Khuyết điểm: "The flight was delayed 1.5hours"
Ưu: "I got there eventually"
Khuyết điểm: "The delay"
Ưu: "Gate area was good, boarding quick and arrived on time. Crew very pleasant."
Khuyết điểm: "Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection."
Khuyết điểm: "Both outbound and inbound flights were delayed for hours. Terrible."
Ưu: "The flight surprisingly arrived ahead of schedule :)"
Khuyết điểm: "The food, at least it was better than the food out of KUL"
Ưu: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Khuyết điểm: "Lateness and lack of transparency from MAS staff"
Ưu: "Fodo was great."
Khuyết điểm: "No entertainment system"
Ưu: "New aircraft Improved entertainment system More baggage allowance"
Khuyết điểm: "Tight seat pitch at 30 inches only Poor food"
Ưu: "Efficient check in"
Khuyết điểm: "Nothing"
Ưu: "Good entertainment system."
Khuyết điểm: "Food was only one choice - fish (not tasty)."
Ưu: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Khuyết điểm: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."
Khuyết điểm: "No alcohol"
Ưu: "Everything on time and smooth. Crew was attentive and friendly."
Khuyết điểm: "Two hour in late and still waiting for boarding. Awful experience..."
Ưu: "Routing convenience if you are heading to Kuala Lumpur."
Khuyết điểm: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."
Khuyết điểm: "Got stuck by lots of crying kids."
Ưu: "Crew was good in flight."
Khuyết điểm: "The flight was excessively delayed. What was supposed to be a flight leaving at 2:25 AM left only at 4:15 AM or so. This is AFTER my original flight which I had booked for 1 AM was changed to 2:25 AM."
Ưu: "Flight was smooth. Cabin crew was courteous. Seat was comfortable."
Khuyết điểm: "More thought should be given to the snack offering as it was heavily sugar laden. Flight was delayed by almost an hour to accommodate 1 family."
Ưu: "The plane was decent. The offering on the IFE was a good mix. Food was ok"
Khuyết điểm: "The IFE froze. I alerted the crew but it took them nearly 1.5 hours to do a reset of the system. I barely managed to watch a movie and only managed that due to the fact that I had my own earphones. They collect their headsets way too early."
Ưu: "First experience with Malaysian. Really good. On time both boarding and take off. Food to my liking, perhaps spicy to others. Crew were polite and did their job well. Over all good and service and experience more than expected."
Khuyết điểm: "Was looking forward to see and experience new KLIA. Had heard about it, perhaps, 10-15 years back. Not that great, bit crampy. Open seating near gates is current style. Toilets are bad, truly Asian!"
Ưu: "The seats are good recently"
Khuyết điểm: "Delayed for around 25mins. Boarding is getting worst recently; either chaotic or implementing the new stupid policy of boarding according to seat letters."
Ưu: "I love flying with MAS"
Khuyết điểm: "I don't like Tax Refund Customs Verification"
Ưu: "Direct Flight"
Khuyết điểm: "Food was absolutely disgusting. The mash potato and chicken was completely melt into liquid. The air con continually leaking throughout the journey."
Ưu: "No and No! Seat was cramped. Crew was ok"
Khuyết điểm: "If they weren’t always on the PA. I was trying to read and someone was always talking"
Ưu: "Quick and easy boarding and very friendly crew"
Khuyết điểm: "Nothing really. For a no-frills flight, it was a great value"
Khuyết điểm: "Flight delayed."
Ưu: "Quick flight"
Khuyết điểm: "Water should be free"
Khuyết điểm: "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"
Khuyết điểm: "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"
Ưu: "The boarding was fast."
Khuyết điểm: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Khuyết điểm: "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."
Ưu: "good budget airline."
Khuyết điểm: "seats are very close, legroom is uncomfortable"
Khuyết điểm: "this is the first international flight that charges you money for everything on board. hungry? purchase food. thirsty? pay for the water as well. even for the check-in luggage, you have to pay. so pay a little more and book a nicer-better airline. the crew is not professional and does not understand how to talk to clients properly. I am well aware of the fact that clients are often over demanding in the services they are being provided and rarely appreciative of the crew that does everything to make your journey pleasant. However on all the four Airasia flights from Delhi Kuala Lumpur Phuket, the overall attitude of the crew members was not nice."
Ưu: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Khuyết điểm: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Ưu: "On time boarding. Crew was helpful with duty free shopping."
Khuyết điểm: "Could not connect to Rokki WiFi."
Khuyết điểm: "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
Ưu: "Delayed 2 time"
Khuyết điểm: "Everything"
Ưu: "very on time"
Khuyết điểm: "chair abit small"
Khuyết điểm: "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
Ưu: "Delayed in departures for 30 mins but arrived only by 5 mins late"
Khuyết điểm: "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
Khuyết điểm: "Flight attendant quite slow for delivering food and not many selection food available as usual"
Ưu: "Assistance in check in"
Khuyết điểm: "After early boarding still wait like 30 min plus seating in plane"
Khuyết điểm: "One hour delay on runway"
Ưu: "Good flight"
Khuyết điểm: "They don’t even offer water or drinks"
Ưu: "Overall in flight experience quite good."
Khuyết điểm: "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
Ưu: "Everything was great"
Khuyết điểm: "The head stewardess pronounced a few words wrong"
Khuyết điểm: "Aircraft arrived slightly late"
Ưu: "nothing to say."
Khuyết điểm: "only food that i received the rice i think didn't cooked properly"
Ưu: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Ưu: "All except boarding"
Khuyết điểm: "Flyers cutting que prior to boarding without intervention from air crew staffs."
Ưu: "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
Khuyết điểm: "Luggage scheme."
Ưu: "Getting off"
Khuyết điểm: "No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good."
Khuyết điểm: "Nothing."
Ưu: "Very little"
Khuyết điểm: "Flight delayed by around over 7 hours. Only discovered this when went to check in. This has meant we are currently stuck in KL airport awaiting a morning flight having already paid for a nights accommodation in Penang. Airline has refused to take any responsibility for the situation."
Khuyết điểm: "They do not give even water I feel they should take some charge and at least provide tea coffee and light snacks like sandwich etc"
Khuyết điểm: "Hot air-conditioning"
Ưu: "Arriving safe"
Khuyết điểm: "Other passengers sneaking more than their carry on limit .Check in staff not allowing this.This caused delay of 30 mins to sort,holding every one up.This happens all the time with Airasia ."
Ưu: "On time Arrived early"
Khuyết điểm: "All ok"
Ưu: "New aircraft A320-200 NEO"
Khuyết điểm: "Flight delay without information. Delay almost 1:45hrs."
Ưu: "Take off and landing was smooth."
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Ưu: "Early departure and landing one hour ahead of scheduled time"
Khuyết điểm: "The check-in baggage came out one hour later the landing."
Khuyết điểm: "Flight was delayed by over 9 hours out of Colombo. Missed our connection to Ho Chi Minh city. Colombo ground crew and customer service didn't have any idea about the status of the flight."
Ưu: "On time flight. Pleasant attendants"
Ưu: "Flights were on time."
Khuyết điểm: "All food and drinks were sold at additional cost, not even small snacks or water included in the price of the flight ticket."
Ưu: "Same as for earlier flight"
Khuyết điểm: "Same comment as above"
Ưu: "On time"
Khuyết điểm: "The seats are so close together one had to sit with legs spread apart and fold out tray hit your chest when opened. Staff spend more time selling AirAsia paraphanila and duty free than attending customers. No water nothing is offered for free. One flight booked had one luggage Free and the next we paid 72americian for 1 small suitcase. No info provided on luggage when booking. Sneaky way to make money. Use Firefly Airlines for a great budget airline"
Ưu: "Love the staff"
Khuyết điểm: "Everything was expensive"
Ưu: "Hard to complain about a $100 USD flight."
Khuyết điểm: "KLIA 2 does take some time to get from the entrance to the gate. Once at the gate though the flight was delayed 45 minutes."
Ưu: "All god no food"
Khuyết điểm: "No food"
Ưu: "It was nice to see a vegetarian option on an in flight menu. The vegetarian curry was nice."
Khuyết điểm: "We arrived a full 2 hours before our flight, as did many other people. Unfortunately, as they only had 2 people working at the check-in desk, we waited in line for over an hour to get checked in. Everyone was telling the staff that we were all at risk of missing our flight (as we still needed to clear security and immigration), however nothing changed. The girls behind the desk seemed genuinely flustered and sorry about the situation, but unfortunately no one else came to support. We made our flight by the skin of our teeth, but it seems that people in line behind us weren't so lucky."