Ưu: "nice checkin staff"
Khuyết điểm: "the food was boring"
Khuyết điểm: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
Ưu: "Check in was good"
Khuyết điểm: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Khuyết điểm: "With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask"
Ưu: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ưu: "Crew were great. Seating was comfortable."
Khuyết điểm: "Boarding seems a bit of a crazy process."
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Khuyết điểm: "On-time departure"
Khuyết điểm: "If a flight is delayed, they could inform us."
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Khuyết điểm: "More chairs at boarding gate in Bangkok, please"
Ưu: "plane was new and captain was professional"
Khuyết điểm: "plane was badly late and the boarding process was poorly coordinated"
Ưu: "On time service and crew service"
Khuyết điểm: "Improvement to entertainment and food selection"
Ưu: "The entire flight was pleasurable. The crew was outstanding."
Khuyết điểm: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Khuyết điểm: "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Entertainment was ok"
Khuyết điểm: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Ưu: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Khuyết điểm: "Every one of our legs was delayed, which contributed to tight transit times."
Khuyết điểm: "Smile"
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Khuyết điểm: "Seat comfort, food, entertainment, boarding, disembarking."
Ưu: "Food was good. Flight was punctual. Heritage magazine is well done."
Khuyết điểm: "Seats"
Khuyết điểm: "Friendlier crew"
Ưu: "Very professional crew. Plenty of in-flight entertainment options. Food was good."
Khuyết điểm: "Less magazines in seat pocket (there wasn’t enough room for my own stuff)."
Khuyết điểm: "Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant."
Ưu: "Business Class flight was a smooth ride from Vietnam to Thailand."
Khuyết điểm: "N/A"
Ưu: "I only fly Vietnam airlines within Vietnam."
Ưu: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Khuyết điểm: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Ưu: "Flight was generally ok."
Khuyết điểm: "No power or USB ports."
Ưu: "Was able to buy last minute at airport. food and drinks are fine"
Khuyết điểm: "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "Crew and airplane were great!"
Khuyết điểm: "Food was not as good as I'd remembered on previous trips."
Khuyết điểm: "The Vietnam airline has little consumer orientation"
Ưu: "On time, clean, nice staff."
Ưu: "Everything was alright. Except I got the last seat of the plane where I couldn't adjust my seat"
Khuyết điểm: "The food was a bit salty this time."
Khuyết điểm: "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
Ưu: "Comfortable seats, but that was about it. Just ok."
Khuyết điểm: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Ưu: "Priority boarding for pregnant passengers, leggy and clean"
Khuyết điểm: "No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart."
Ưu: "Crew was helpful and stern when necessary. Due to the short flight (45 minutes), a bottle of water was handed out."
Khuyết điểm: "By no fault to the airlines, the domestic terminal is incredibly inefficient and unsympathetic to travelers with special needs (like tired and hot pregnant mothers). On top of this, you get grumpy and crotchety travelers pushing and complaining."
Khuyết điểm: "They charged for overweight luggage; Vietnam was the only country to do this."
Khuyết điểm: "staff on ground and in flight was unfriendly"
Ưu: "Easy to change flight. Lots of leg room. Friendly service."
Ưu: "Great experience. Everyone very helpful."
Khuyết điểm: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Ưu: "Great staff, clean plane and modern"
Khuyết điểm: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Ưu: "Flight schedule on time"
Khuyết điểm: "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."
Ưu: "Good side of it give business class passages and elder people, pregnant women and family with children on board first. It's good to make a family comfortable with their children."
Khuyết điểm: "Poor menu service and I have no choices over the menu. All the request menu it just no services like it at all in flight, stewardess not so friendly at all. Interior design it's so dull colour not very cheerful airlines. Regret to fly with Vietnam Airlines. I will never take your flight anymore."
Ưu: "Managed to take off close to scheduled time despite inclement weather. Offered disposable raincoats for passengers for transfer from tarmac bus to plane. Staff are always polite and courteous."
Khuyết điểm: "Ran out of chicken and only had fish. Not a fan of fish. Was offered "chicken or fish" but when I selected chicken there was none!!! Not a fan of the bus transfer."
Khuyết điểm: "Cobraron dos veces el mismo pasaje y aún no tengo respuesta alguna ni devolución del dinero."
Departure at your own time
Khuyết điểm: "More food variety"
Ưu: "Very smooth and easy process boarding and taking off"
Khuyết điểm: "No entertainment"
Khuyết điểm: "delayed 2 times."
Ưu: "A nice experience overall. Flight was quiet so plenty of personal space."
Ưu: "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
Khuyết điểm: "No entertainment options. Little to no food service."
Ưu: "The crew are ok. They should find jobs with other, better airlines."
Khuyết điểm: "Flight delayed on both legs. Delay management horrible, call centre was worse."
Ưu: "Average flight"
Khuyết điểm: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"
Ưu: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
Khuyết điểm: "Flight wasn't on time to and from HKG."
Ưu: "The staff were very kind, the seat had a great amount of leg room."
Khuyết điểm: "There was no alcohol on the flight."
Ưu: "Getting out of the plane"
Khuyết điểm: "getting in the plane. No working tablet. Poor food."
Khuyết điểm: "The airline"
Ưu: "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
Khuyết điểm: "Nothing."
Ưu: "The service is good in general."
Khuyết điểm: "The boarding process could be improved."
Ưu: "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
Khuyết điểm: "The food is rather meh, does not stand out"
Khuyết điểm: "Cramped seats"
Ưu: "Leg space and good arm rest"
Khuyết điểm: "No in flight entertainment (movies)"
Ưu: "The seats are more comfortable compared to the other budget airlines."
Khuyết điểm: "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."
Ưu: "I have flown Malindo before and I have been happy about tbeir customer service."
Ưu: "In flight meal."
Khuyết điểm: "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."
Ưu: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Khuyết điểm: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
Ưu: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Khuyết điểm: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
Ưu: "Service and comfort with blanket, and entertainment movies."
Khuyết điểm: "Luggage collection rather late in Bali."
Ưu: "Same as previous, no fuss."
Ưu: "No fuss, well organised."
Ưu: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Khuyết điểm: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Ưu: "Ease of booking and 30kg baggage allow all included in quoted flight cost"
Khuyết điểm: "Food quality appears to be falling down in variety and quality"
Khuyết điểm: "Turbulence"
Ưu: "Good service and good plane."
Ưu: "food, service"
Khuyết điểm: "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."
Ưu: "You can check-in luggage for free. Not like Airasia"
Khuyết điểm: "Delays, of course."
Ưu: "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."
Ưu: "I was very impressed given it is a budget airline."
Ưu: "somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again."
Khuyết điểm: "my expectations were more than met."
Ưu: "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."
Ưu: "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"
Ưu: "Read trip advisor Will never use them again They will have an accident and it will be their fault"
Khuyết điểm: "something"
Ưu: "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."
Ưu: "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."
Khuyết điểm: "There are small snack & water given previously, but now only water."
Khuyết điểm: "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"
Khuyết điểm: "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"
Ưu: "Proactively checking the boarding pass to shorten que of the boarding process."
Khuyết điểm: "Delayed"
Khuyết điểm: "Cabin very hot. Aircond broken??"
Ưu: "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
Khuyết điểm: "Nothing"
Khuyết điểm: "Evrything"
Ưu: "Good legroom and friendly crew"
Khuyết điểm: "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"
Ưu: "Every thing in the flight was excellent."
Khuyết điểm: "Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate."
Ưu: "the girl next to me was flirty"
Khuyết điểm: "the girl next to me could have offered her number..."
Ưu: "Quick and easy boarding and very friendly crew"
Khuyết điểm: "Nothing really. For a no-frills flight, it was a great value"
Khuyết điểm: "Not too much delay as usual"
Ưu: "Smooth boarding"
Khuyết điểm: "Leg room"
Ưu: "On time departure"
Khuyết điểm: "Bigger aircraft"
Ưu: "Was on time and we landed ahead of the scheduled ETA"
Khuyết điểm: "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."
Khuyết điểm: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
Ưu: "Everything was good ..."
Khuyết điểm: "... we were just a little bit delayed."
Khuyết điểm: "Very specific about weight of bags"
Ưu: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Khuyết điểm: "Had to ask someone in terminal about getting our connecting flight"
Khuyết điểm: "this is the first international flight that charges you money for everything on board. hungry? purchase food. thirsty? pay for the water as well. even for the check-in luggage, you have to pay. so pay a little more and book a nicer-better airline. the crew is not professional and does not understand how to talk to clients properly. I am well aware of the fact that clients are often over demanding in the services they are being provided and rarely appreciative of the crew that does everything to make your journey pleasant. However on all the four Airasia flights from Delhi Kuala Lumpur Phuket, the overall attitude of the crew members was not nice."
Ưu: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Khuyết điểm: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Khuyết điểm: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
Ưu: "Delayed 2 time"
Khuyết điểm: "Everything"
Ưu: "We arrived safe"
Khuyết điểm: "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"
Khuyết điểm: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Ưu: "The efficiency and professionalism of the crew."
Khuyết điểm: "Nothing to dislike."
Ưu: "Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine."
Khuyết điểm: "Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive."
Khuyết điểm: "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
Ưu: "The aircraft was very clean!"
Khuyết điểm: "2 months travel in SE Asia, 11 flights , 7 airlines. Only this flight did they want to charge hundreds for our luggage. They brought it down a bit but still cost more tha the tickets."
Khuyết điểm: "Flight delayed 1.5 hours, no food offered, deformed seat with no back support"
Ưu: "Missed flight because the Air Asia app could not process my boarding pass. Had to leave my arrival Terminal 1 to pass through Immigration to reach Terminal 2 because Air Asia has no counter in Yerminal 1. All this led to a time consuming exercise and missed counter check-in time. Terrible experience."
Khuyết điểm: "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
Ưu: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Ưu: "friendly cabin crew"
Khuyết điểm: "delayed flights"
Ưu: "very affordable fare"
Khuyết điểm: "No beverage even water. Bring your own water"
Khuyết điểm: "No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have"
Khuyết điểm: "Flight delayed no free water never again"
Khuyết điểm: "Flight was delayed."
Khuyết điểm: "Almost impossible to request wheel chair service for elderly even if we are willing to pay for it. Any add-ons or extra services come with unreasonably hefty (and hidden) price tag. I would absolutely avoid flying AirAsia at all cost in the future."
Ưu: "Comfortable flight and friendly crew."
Khuyết điểm: "Long check in lines at Siem Reap airport. High baggage fee (USD 36) for not having pre-booked a checked bag online."
Ưu: "Surprised to see t&Co coffee is serve, good n keep it up Flight is early 20mins on reaching kl! Very good"
Ưu: "It's good when u pay rm50 something, but later u will have to wait!"
Khuyết điểm: "Chaotic boarding, and of course, around an hour delay."
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Ưu: "We had 30 minutes delay for a passenger to clear the immigration issue."
Khuyết điểm: "Nothing special."
Ưu: "Everything was there"
Khuyết điểm: "Flight was delayed"
Ưu: "There was nothing to like. Literally!"
Khuyết điểm: "Delayed for more than 9 hours, which ruined a complete day of my trip. When inquired from local office, they were clueless and was really rude. We could not do the web checking as there was a error in the site and we ended up paying more than 3 times what we were supposed to pay for baggage."
Khuyết điểm: "Flight was delayed by over 9 hours out of Colombo. Missed our connection to Ho Chi Minh city. Colombo ground crew and customer service didn't have any idea about the status of the flight."
Khuyết điểm: "It was my first time flying a LCC. OK, it is my fault for not knowing they charge much higher rate of extras for any add-ons you fail to include when you first book the flight. I get it. But why do they make it impossible to access "manage your flight" online to make necessary changes on return flight? And I got nowhere with the online chat box, s nowhere to turn.... Making such changes on Tiger Air was so much easier and intuitive. I'll never fly Air Asia if I can help it."
Ưu: "Absolutely nothing."
Khuyết điểm: "Everything. Upon check-in we were informed that we were not permitted to bring any checked luggage without paying for it. The amount they quoted us for two bags was nearly $800 CAD and more than twice the cost of the ticket!"
Khuyết điểm: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
Ưu: "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
Khuyết điểm: "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."
Khuyết điểm: "I was charged $84 at the airport to check my bag. I have not flown with Air Asia in years and I did not remember that I would not be able to check my bag for free, let alone have to pay $84. I was shocked and disgusted. Air Asia should make their baggage fees more visible and honest so when a customer books a flight, they can take those fees in to consideration. I will spread the word to others that Air Asia is dishonest and should be avoided at all costs."
Ưu: "There is no tv and there is internet but no place to charge your phone or tablet, so in a 4 hrs flight the Internet service is useless cause in 1 hour the battery will just go down. I ordered the food and the chicken was cold. For boarding, they should call by row and not having everyone lining up. The crew was nice and the girl at check in very helpful."
Khuyết điểm: "They cancelled the flight on Thursday and did not send me the refund."
Ưu: "crew were nice timing was spot on"
Khuyết điểm: "seats uncomfortable no entertainment however not sure what is available for flights less than 3 hrs."
Khuyết điểm: "It was not clean to me that I have to pay for luggage"
Ưu: "Bad rude late service no one should travel this airlines. If you add everything they are but that cheap either. I give 0 out of 10."
They wait us and the flight was 15 minutes late. Nothing more I could ask for.
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
Flights in time, crew is nice, value for money
Can one expect anything better in a low budget airline Let’s be real
Scoot is always great value for money.
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
Khuyết điểm: "No delays"
Ưu: "Comfortable, clean, good crew, early landing."
Khuyết điểm: "15 minutes stuck on the bus at disembarkation sucked."
Ưu: "Enjoyed buying extended leg room"
Khuyết điểm: "Water should be a standard on a 4 hour flight"
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Ưu: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Khuyết điểm: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Ưu: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Ưu: "Head rest not comfortable. Short distance okay not long one."
Khuyết điểm: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Ưu: "I hope never to fly Scoot again."
Khuyết điểm: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Khuyết điểm: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Khuyết điểm: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Ưu: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Ưu: "It was a good flight"
Khuyết điểm: "The long delay......"
Ưu: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Khuyết điểm: "Could not recline chair"
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Khuyết điểm: "Boarding process Delayed flight"
Ưu: "comfortable seat"
Khuyết điểm: "No TV on plane"
Khuyết điểm: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Ưu: "very nice while Landed and take off."
Khuyết điểm: "We did not order any foods. No suggestion."
Ưu: "i did not see any entertainment."
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Ưu: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Khuyết điểm: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Ưu: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Ưu: "Good value. Some leg room in Biz."
Khuyết điểm: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Khuyết điểm: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Ưu: "They were very professional, polite and helpful"
Khuyết điểm: "Nothing"
Khuyết điểm: "Delay one hour"
Ưu: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Khuyết điểm: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Ưu: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Khuyết điểm: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
Ưu: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Khuyết điểm: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Ưu: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Ưu: "On time. Service on board simple. Crews are friendly"
Khuyết điểm: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Ưu: "Nothing other than punctuality."
Khuyết điểm: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
Everything seems good so far, only thing is delay...2nd time flying with vietjet and 2nd time got delay :(
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
Very basic, all seats are non reclining
Ưu: "Worst Airline Ever"
Khuyết điểm: "Vietjet needs to update their refund policy"
Khuyết điểm: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Khuyết điểm: "Get more Customer Services training for the better and for the next level of international services provider...."
Ưu: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Khuyết điểm: "Take off on time, not 45 minutes late."
Ưu: "Clean plane"
Khuyết điểm: "Late"
Ưu: "The food is good. Air crew is nice."
Khuyết điểm: "Worth for money we paid"
Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Khuyết điểm: "Boarding on time instead of delay twice"
Khuyết điểm: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Ưu: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Khuyết điểm: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Khuyết điểm: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Ưu: "Fast and efficient and low cost budget"
Khuyết điểm: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
Ưu: "It was a direct flight to Phuket"
Khuyết điểm: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Khuyết điểm: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Khuyết điểm: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Ưu: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Khuyết điểm: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Ưu: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
Khuyết điểm: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
Ưu: "Flights were on time and worked well for us. Flight attendants were helpful"
Khuyết điểm: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Ưu: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Khuyết điểm: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Ưu: "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
Khuyết điểm: "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
Ưu: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Khuyết điểm: "I wish they had in-flight entertainment, but it's not that big of a deal."
Ưu: "Cheap flights but u get what u pay for"
Khuyết điểm: "2 delays of 10hrs"
Khuyết điểm: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Khuyết điểm: "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
Khuyết điểm: "I am an average height United States male; never have I been so restricted by seat space."
Khuyết điểm: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Ưu: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Khuyết điểm: "Caroline is wonderful once the plane is able to get into the air"
Khuyết điểm: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Ưu: "Not much"
Khuyết điểm: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Khuyết điểm: "Have an error in system. I can't join the flight"
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Khuyết điểm: "There is no entertainment in flight and baggage check in is an issue ."
Ưu: "Clean, efficient, new aircraft, very good value"
Ưu: "Schedule and price were reasonable."
Khuyết điểm: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Khuyết điểm: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Ưu: "Please be aware they can change flight times earlier without communicating"
Ưu: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Ưu: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."
Ưu: "Everything was good"
Khuyết điểm: "Just 20 minutes late"