Ưu: "Good service"
Khuyết điểm: "N A"
Ưu: "Food is great. Crew are very nice."
Khuyết điểm: "Advanced seat assignment"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Food, professional staff and crew"
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "We loved the extra leg room. Staff was execellent."
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Khuyết điểm: "Everything great but delayed waiting on another flight."
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Good food!"
Khuyết điểm: "I dont know"
Ưu: "Oh this was such a great flight... service was perfect!"
Khuyết điểm: "Nothing but headaches and made me throw out my $100 e cigarette that I checked under the plane half way through my trip from new york to vietnam. And they made me run all over the airport to address the situation only to find out once I arrived that they threw it out without my knowledge or permission"
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Ưu: "Nothing our tickets had to be cancelled"
Khuyết điểm: "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Khuyết điểm: "Flight was delayed 9 hours and we were never given one update, after about 5 hours they moved up to the smallest most remote gate they could and removed staff, again no updates, any information came from rumors people could get out of random employees"
Ưu: "They have a enough space even economy’s seat."
Khuyết điểm: "None"
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Ưu: "Service was great"
Khuyết điểm: "Cleanliness - not as clean as outgoing flight"
Ưu: "The food was good"
Khuyết điểm: "I was shocked there wasn't any wifi on board"
Khuyết điểm: "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "I was very pleased with the service and the level of comfort."
Khuyết điểm: "Excellent service and constant food/beverages."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "The food"
Khuyết điểm: "Economy seating was tight"
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "The time is not delayed"
Ưu: "Watched a great movie "spotlight" on board"
Khuyết điểm: "Flight was delayed a little"
Ưu: "Good food. Good movies. Plenty of room."
Khuyết điểm: "Long flight, nothing you guys can do."
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Ưu: "All american carriers shold learn from Korean air about the service."
Khuyết điểm: "None"
Ưu: "It was quiet. Boarding was fast. Holdup was at the scanners. Crew was very friendly and courteous."
Khuyết điểm: "The food selection could be better. The portions are very small. The snacks selections are poor and very small. There is too little sitting room with the pillow and blanket they give you. Somewhat uncomfortable for a 14 hour flight."
stewardesses that can actually understand spoken English
Best experience yet in BC
Best leg room on their 777 we have experienced in Economy across the Pacific. A big plus since I am 6'1". The food was abominable on flights originating from Japan. Mainly mystery dishes.
The seat cushion was worn out. It was very uncomfortable. The service was very good.
Super, long line at check-in. Once they opened up the first class window for everybody, things moved somewhat faster. Flight was still delayed by one hour. Flight itself was smooth. Food was good for the first meal and mediocre for the second. JAL flight attendants could speak better English.
Khuyết điểm: "Menu options, movies"
Khuyết điểm: "JAL cabin attendants and people from customer center were very professional and nice"
Khuyết điểm: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Khuyết điểm: "Kiosk, bag service, One World Integration"
Ưu: "Crew was courteous. Flight in general was uneventful which is a good thing."
Khuyết điểm: "Nothing to criticize. Flight experience was good but not exordinary."
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Service was excellent. Premium economy seats well worth the few extra $$."
Ưu: "Great service. Food drink and inflight entertainment"
Ưu: "Great crew. I easy transfer!"
Khuyết điểm: "Food was not great."
Khuyết điểm: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Khuyết điểm: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Ưu: "The flight crew were very attentive, polite, and full of genuine smiles."
Ưu: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
Ưu: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Khuyết điểm: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Khuyết điểm: "We had to wait until check in to sit together."
Khuyết điểm: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Khuyết điểm: "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
Ưu: "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
Khuyết điểm: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
Ưu: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Khuyết điểm: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Ưu: "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
Khuyết điểm: "Nothing, it was a very positive experience."
Khuyết điểm: "Great airline great service. Haihly recommended"
Ưu: "Simply excellent !!!"
Ưu: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Ưu: "All were very polite and were very through when checking the cabin before departure and landing"
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Khuyết điểm: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Ưu: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Khuyết điểm: "Food was not the worst but not so great"
Ưu: "leg space was better than with other companies"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
Khuyết điểm: "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
Ưu: "Good staff service and friendly people. The food was good. The flight was on time."
Khuyết điểm: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
Ưu: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Ưu: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
Ưu: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
Ưu: "Service was excellent."
Khuyết điểm: "Seat felt stiff but felt well rested after flight"
Ưu: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
Khuyết điểm: "too little legroom seating is designed shorter legged Japanese"
Khuyết điểm: "Could not enjoy the music and NHK news on the plane."
Ưu: "The ground crew in HKG airport was really helpful."
Khuyết điểm: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
Ưu: "Very spacious and comfortable, modern plane"
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Khuyết điểm: "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
Ưu: "ANA flights are always well run and good enough."
Khuyết điểm: "Their iphone applications could be smoother and more functional."
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Ưu: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Khuyết điểm: "They need some vegetarian options for meals."
Ưu: "Clean and comfortable"
Ưu: "Comfortable seat space and food is great"
Ưu: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Khuyết điểm: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Khuyết điểm: "Everything. The best I I"
Khuyết điểm: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Ưu: "The crew are so courteous and helpful."
Ưu: "Service and food were great."
Khuyết điểm: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Ưu: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Ưu: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Khuyết điểm: "The entertainment choices for English speakers was a bit limited."
Ưu: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Ưu: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Khuyết điểm: "I suppose the food could be better."
Ưu: "Everything was fine"
Khuyết điểm: "The seats hurt my butt"
Ưu: "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
Ưu: "The meals were healthy Japanese meals with lots of vegetables"
Ưu: "Services and respectful"
Ưu: "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."
Ưu: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Khuyết điểm: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Ưu: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Khuyết điểm: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "It was OK. Time was the same as Asiana and Korea Air."
Khuyết điểm: "I don't Japan airport."
Ưu: "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
Khuyết điểm: "nothing everything was awesome hope I fly ana again sometime ."
Ưu: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Khuyết điểm: "The long security lines in Tokyo for transfer."
Ưu: "Best leg space, new air crafts, kids gifts"
Khuyết điểm: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
Khuyết điểm: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "The crew were fantastic and the meals were pretty good"
Khuyết điểm: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
Ưu: "Nice new plane"
Khuyết điểm: "Delayed boarding"
Ưu: "Very nice flight. The plane was in great shape and the stewardesses were very nice."
Ưu: "Cabin crews are efficient and very polite. Film selection is fine."
Khuyết điểm: "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
Ưu: "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
Khuyết điểm: "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
Ưu: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Khuyết điểm: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
Ưu: "Entertainment system, comfort of the seats, staff, food, basically everything!"
Khuyết điểm: "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
Ưu: "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
Departure was on time and arrived early. Second meal in business class could have been later; did not need to be woken up just yet and would have preferred more of a breakfast closer to arrival.
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
It was a very comfortable journey. Everything was good and should be maintained
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Khuyết điểm: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Ưu: "crew was pushing , no time in an rush all the time"
Khuyết điểm: "service level"
Ưu: "I like the crew members"
Khuyết điểm: "Entertainment selection and food could be better"
Khuyết điểm: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Ưu: "I always like Singapore Airlines. They should continue to be the best."
Khuyết điểm: "Some flexibility to select food choices even if we book the flight in short notice."
Khuyết điểm: "Seats after 1st hr, will feel uncomfortable"
Ưu: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Khuyết điểm: "Nothing Better than average flight"
Khuyết điểm: "Reservation online"
Khuyết điểm: "Flight way too cold"
Khuyết điểm: "2.5 hour delay"
Khuyết điểm: "Old plane. Technology didn't work"
Khuyết điểm: "1 hour delay of departure"
Khuyết điểm: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Ưu: "Easy red eye flight, just slept the whole way"
Khuyết điểm: "Singapore airline is always awesome. Crew professional and very caring"
Ưu: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Ưu: "The trip was horrible we have to sit separately three places."
Ưu: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Ưu: "Everything From the food to the drinks to the comfort"
Khuyết điểm: "Nothing"
Khuyết điểm: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Ưu: "Very attentive and super awesome crew."
Khuyết điểm: "Nothing"
Ưu: "Efficient, comfortable."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Khuyết điểm: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Ưu: "Crews were all nice, respectful and helpful!"
Khuyết điểm: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Ưu: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Khuyết điểm: "Too cold"
Ưu: "Christmas decorations, service, attitude of staff"
Ưu: "The people were excellent."
Khuyết điểm: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Ưu: "Crew was nice"
Khuyết điểm: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Ưu: "Overall service, good leg space."
Khuyết điểm: "We were seated in the same section with four babies."
Ưu: "the crews were very polite and very helpful"
Ưu: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Khuyết điểm: "Don't change anything!"
Ưu: "The crew is friendly and helpful"
Khuyết điểm: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Ưu: "Crew was very pleasant!"
Khuyết điểm: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Ưu: "Everything else was good"
Khuyết điểm: "Old aircraft with tired looking seats."
Khuyết điểm: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Ưu: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Khuyết điểm: "That I could not afford to travel first class! which must have been marvellous when economy so good."
Khuyết điểm: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Ưu: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Khuyết điểm: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Ưu: "loved the hot towels and the entertainment provided"
Khuyết điểm: "charge a few $ more but serve some food on a 5 hour flight. very cold feeling"
Ưu: "crew and service and food was excellent MJ from local staff went above and beyond to assist when i missed my connection she was kind, compassionate and efficient A+++++++"
Khuyết điểm: "missed connection in Seoul. announcements should be louder, was in rest room opp the gate and did not hear any announcements for boarding text message should be sent if passenger missing."
Ưu: "If youre searching for airlines with best timing no delay and great service, book your flight with singapore airlines without any hesitation"
Everything was wonderful!
Kayak canceled and reissued the ticket on the day before my travel, which messed up my seat You might got some money with the change , but your rating will go down
It’s difficult to understand whether it is quatar airlines or Indigo Airlines
The only thing that really bothered me was an obnoxiously loud and annoying child sitting next to her father, who had headsets on and made no attempt to discipline the child. I thought maybe the staff should have said something to him in a polite manner
Overall good experience with just the JetBlue Qatar should have kept the checked in luggage at the Boston Airport while rebooking the missed connection to MSP. That made it extra hard on passengers to carry their luggage to hotel and back and check-in again.
Cabin crew were great. Not impressed with the food.
Food was a disaster, and that’s in the business class ..
Khuyết điểm: "Having to wear The face vizor is silly"
Khuyết điểm: "Everything and being on time and not loosing all my luggage"
Ưu: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Khuyết điểm: "Some alcoholic drinks"
Ưu: "Amazing trip Qatar airline is great"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Khuyết điểm: "Nothing"
Ưu: "Attentive and friendly crew, leg room"
Khuyết điểm: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Ưu: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Khuyết điểm: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Khuyết điểm: "Check-in for ticket took 2 hours!"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "Crew was exceptional. QSuite very comfortable."
Ưu: "Crew was professional"
Khuyết điểm: "Plane is dirty Food is disgusting Bags treated so badd"
Khuyết điểm: "Everything thing is fine"
Ưu: "Crew was really amazing."
Khuyết điểm: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Khuyết điểm: "At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Crew was not mean"
Khuyết điểm: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"
Ưu: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Khuyết điểm: "Nothing"
Ưu: "qatar airways"
Khuyết điểm: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Ưu: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Khuyết điểm: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."
Ưu: "empty seat next to me!"
Khuyết điểm: "more cramped than akld to doha"
Ưu: "The staff wad nice"
Khuyết điểm: "I have requested sea food and I was told that no request was made and they do not serve it any more."
Khuyết điểm: "Nothing"
Ưu: "The flight went well, from boarding to landing."
Khuyết điểm: "We were informed at origination that we would be put up in a hotel in Doha. Online and also at check in desk. When we arrived in Doha we were directed to a desk for hotel booking. After waiting inline 45 minutes we were told we don't get a hotel with reduced economy fare."
Ưu: "Movies collections, friendly staffs"
Ưu: "The crew service"
Khuyết điểm: "The cost of internet access"
Ưu: "Very nice. Everything was great."
Ưu: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Khuyết điểm: "Delayed for 4.5 hours. Extremely bad customer service"
Ưu: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Ưu: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Ưu: "Airport staff were friendly, Flight crew were good. I was in an exit row so I can't comment much about normal economy, but my legroom was fine. lots of movies to choose from. Deplaned onto a bus, that took us right to the Transfer Security which saved me a recently long walk."
Ưu: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Khuyết điểm: "The Oryx system lackedmin recent movies ....that's the only complaint"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Khuyết điểm: "in flight entertainment interface can be improved to be more user friendly."
Khuyết điểm: "I didn't have much time on my layover, i would've expected the transfer to be better."
Khuyết điểm: "No upgrades. Worst flight."
Khuyết điểm: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Khuyết điểm: "- The Flight was canceled to fly directly from DOH to PHL.... Our party was put on a transfer at ORD...added additional 8 hours of layover... flight itself wasn't terrible... but the bathroom situation could be hectic..."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "The plane was clean, the staff was very friendly and attentive, the price was right, the seats were comfortable, and they had a good selection of movies /entertainment. We would use Qatar again"