Ưu: "Love ANA. Always a pleasure."
Khuyết điểm: "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
Ưu: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Khuyết điểm: "More variety of options for the vegan meals..."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "The crew was very good."
Ưu: "The crew are great!"
Khuyết điểm: "Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly."
Khuyết điểm: "Good"
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Great experience overall."
Ưu: "Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Khuyết điểm: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
Khuyết điểm: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Ưu: "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
Khuyết điểm: "The food was okay but not great."
Ưu: "Smooth boarding and smiley staff."
Khuyết điểm: "No tv/ intertainment on the plane"
Ưu: "The service...the food...the entertainmrnt....tq tq tq"
Ưu: "Their service"
Khuyết điểm: "Foods"
Ưu: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Khuyết điểm: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
Ưu: "Quality of the planes"
Khuyết điểm: "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"
Ưu: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Ưu: "Food & Entertainment"
Ưu: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Khuyết điểm: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "NH817 NRT to PNH was one of the best crews ever. Every need was met. Best customer service. NH818 was good too but the attention and attitude was slightly below. Travel Dates: NH817 09/1/2017, NH818 09/04/2017."
Khuyết điểm: "Very good overall. The entertainment could you a little more choices."
Khuyết điểm: "No"
Ưu: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Ưu: "I like the courteous and efficient service of the whole crew."
Khuyết điểm: "I didn't like part of the journey to USA to be run by UNITED."
Ưu: "I like the food, service, and punctuality."
Khuyết điểm: "Nothing I do not like"
Ưu: "Great layover options. Timely arrivals."
Khuyết điểm: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
Ưu: "All staff were very helpful and polite!"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Crew and service was awesome"
Khuyết điểm: "Not enough choices of entertainment"
Ưu: "Great leg room, staff was very nice, food and entertainment was decent."
Khuyết điểm: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Ưu: "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
Ưu: "Very attentive, professional crew."
Ưu: "It was clean and nice"
Ưu: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Khuyết điểm: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Khuyết điểm: "VGML food was not good. Needs significant changes"
Ưu: "The space, movies, & comfort"
Khuyết điểm: "The food selection."
Ưu: "Early arrival. Crew very good."
Khuyết điểm: "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
Khuyết điểm: "Food and entertainment options"
Ưu: "Quick boarding, comfortable seating and amazing flight crew."
Khuyết điểm: "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
Ưu: "This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go."
Ưu: "Excellent service"
Khuyết điểm: "Movie choice is very limited."
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Ưu: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Khuyết điểm: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Khuyết điểm: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Ưu: "Crew good and seat OK but not exceptional for business class"
Khuyết điểm: "Food was average - main course could have been better. Range of movies ok but not great"
Ưu: "Professional crew. Good simple check in."
Khuyết điểm: "Nothing."
Ưu: "Almost everything, especially the crew."
Khuyết điểm: "Don’t feel like anything should be better to be honest"
Ưu: "The crews were pretty great!"
Khuyết điểm: "The regulating of the temperature."
Ưu: "Customer care was super supportive"
Khuyết điểm: "Inflight sandwiches"
Ưu: "Friendly crew, upgraded seat was worthwhile"
Khuyết điểm: "More snacks in between meals,"
Ưu: "Seat comfortable"
Khuyết điểm: "Flight was delayed and overhead bin space was very small"
Ưu: "Crew was ok."
Khuyết điểm: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Khuyết điểm: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Ưu: "Crew was great and professional."
Khuyết điểm: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Ưu: "Being fed was amazing and watching free TV was great!"
Khuyết điểm: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Khuyết điểm: "The flight was cancelled and had to be rerouted on United Airlines."
Ưu: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Ưu: "Good comfortable seat with extra leg room. Pleasant crew."
Ưu: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Khuyết điểm: "Not happy to pay extra money for my case"
Ưu: "Crew was awesome"
Khuyết điểm: "."
Ưu: "Restrooms clean, decent food and drink, nice cabin crew."
Khuyết điểm: "No complaints"
Ưu: "Snooth and efficiënt with a KLM service"
Khuyết điểm: "No entertainment"
Ưu: "Good entertainment options. Nice flight attendants"
Khuyết điểm: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Ưu: "I slept pretty much the whole time"
Ưu: "The attendants took great care of us. Super smooth flight."
Ưu: "Good service onboard, good food. On time."
Ưu: "Nothing really"
Khuyết điểm: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Ưu: "Really friendly staff. Great service"
Khuyết điểm: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Ưu: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Khuyết điểm: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Ưu: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Khuyết điểm: "Nothing"
Ưu: "Got to Amsterdam on time and everything was great including the staff"
Khuyết điểm: "OLD plane without comfort or entertainment"
Ưu: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Khuyết điểm: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Ưu: "Arriving more or less on time"
Khuyết điểm: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Ưu: "Easy airport business"
Khuyết điểm: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Ưu: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Khuyết điểm: "As above"
Ưu: "Speed, crew, and reliability."
Khuyết điểm: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Ưu: "Special treat for King's Day Friendly crew"
Khuyết điểm: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Ưu: "Excellent service"
Khuyết điểm: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Khuyết điểm: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Ưu: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Khuyết điểm: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Ưu: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Khuyết điểm: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Ưu: "In general, it was ok"
Khuyết điểm: "Flight was delayed and because of this I missed my connection flight to Amsterdam"
Ưu: "Flight was delayed by over three hours."
Ưu: "Comfortable flight, friendly staff"
Khuyết điểm: "You misled people not telling I have to pay for luggage"
Ưu: "Mediocre flight and service"
Khuyết điểm: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Ưu: "New plane, nice crew, good entertainment, good food."
Khuyết điểm: "The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience."
Khuyết điểm: "No problems during the flight"
Ưu: "Business Class, seat 1L. Comfortable flight. Arrived well rested."
Ưu: "Forced me to check my carry on even though it was perfectly legal"
Khuyết điểm: "Nothing"
Ưu: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Ưu: "The flight itself was fine. The flight attendants were friendly and solicitous. The food was good on the long haul leg of my trip. The trip itself was nice."
Khuyết điểm: "It seems LATAM changed the way they charge fees in July. The ticket for my return trip included no allowance for checked bags, and that detail wasn't obvious on my reservation information. Imagine my surprise when I check-in for an international flight and I'm told I can't check any luggage because it isn't included on my ticket. I ended up paying $210 to check two bags. Also expect to pay a bit more for decent seat assignments. My default seat assignment was at the very back of the plane, right against the rear bulkhead where seats often can't recline. So, another $60 to move elsewhere."
Ưu: "Food was good and healthy."
Khuyết điểm: "Online entertainment didn't work. Crew was rude and unhelpful."
Ưu: "The seat was ok."
Khuyết điểm: "I have a delay for 24hs."
Ưu: "The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!"
Khuyết điểm: "There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect."
Ưu: "The seat was very comfortable and the service friendly."
Khuyết điểm: "The flight was four hours late! Inefficient boarding process, no information given about delay."
Ưu: "Leg room and seat spacing were great"
Khuyết điểm: "Flight could’ve been on time and luggage delivered to passengers in a timely manner."
Ưu: "The crew was nice enough"
Khuyết điểm: "Departure time. Vessel was really old. Uncomfortable seats"
Ưu: "The crew really was amazing and very kind"
Khuyết điểm: "The boarding was too slow and it delayed the departure"
Khuyết điểm: "The same. It was the same plain"
Ưu: "Nice friendly crew"
Khuyết điểm: "Very cramped seating. My knees were jammed against seat in front of me. I am 6' 2""
Ưu: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Khuyết điểm: "The uncomfortable seat. It doesn't recline much, very small space between them."
Khuyết điểm: "Delayed more than 4 hours and I couldn’t get to my next connections. And they didn’t give us a good solution and they gaved me wrong advice and at the end they wasn’t successful on assisting any request that you did"
Ưu: "Aircraft was superb."
Khuyết điểm: "Communication arr as y was too busy. Too much going on around me."
Ưu: "entertainment and flight attendant"
Khuyết điểm: "food"
Ưu: "better food and service, more space between seats"
Khuyết điểm: "poor space for legs, food was really poor. no entertainment.."
Ưu: "The planes were modern and up to date. Good food and friendly service"
Khuyết điểm: "I loved it all!"
Khuyết điểm: "Extremely uncomfortable flight, extremely tight seats, kids running around during most of the flight. Terrible experience seating next to bathrooms, flight attendant keep trowing some sort of air freshener to mask the bathroom disgusting smell, and it didn’t not work well. Ended up breathing the most disgusting smell for hours, arrived to destination with an upside down stomach and nausea."
Ưu: "Fairly cheap"
Khuyết điểm: "No food or drink. Ridiculously small baggage allowed on plane"
Ưu: "Having to download an app to have access to the entertainment was a big inconvenience."
Khuyết điểm: "Luggage lost"
Ưu: "Left on time the next day."
Khuyết điểm: "Flight was canceled after I had gone through security and was waiting to board. I received an e-mail from Kayak, but no notification from LATAM. No one was at the gate; waited a long time to speak with a representative. They booked me on the next morning flight from JFK, but sent me to a hotel in Long Island - 1 1/2 by bus that was jammed and overheated. Hotel was old, not kept up and food and service bad. Bus driver could not tell me for sure what time we were going to be picked up in the morning - maybe 6:30 AM? I was told. No one at the gate gave me this information either. I was ready at 6:15 AM and the bus was full. I waited for second bus. No breakfast at the hotel. Flight to Santiago was uneventful and crew during the flight were polite."
Ưu: "There was nothing special"
Khuyết điểm: "Staff attitude food"
Ưu: "Great short flight and they got us to Santiago early since everyone was at the gate"
Khuyết điểm: "They changed my seat without notice nor great explanation."
Ưu: "I love this airline! Service, planes, food."
Khuyết điểm: "Na"
Ưu: "Despite being closed out of my flight, LATAM made it relatively inexpensive to change my flight to the next day. But, flying on other airlines out of Santiago, there is really no need to close the flight one hour before flight time. This is a LATAM policy only. I should have been on that flight. My return flight was delayed 3 hours. Go figure."
Khuyết điểm: "Arrived 50 min before flight, but it was closed and was forced to pay a change fee and arrive 2 days later to Easter Island. There was still plenty of time for me to make that flight, but LATAM's policy of closing flights 1 hr before flight time really screwed me."
Ưu: "I like the fact that LATAM is part of the One World alliance"
Khuyết điểm: "The check-in process was chaotic and they have lost my luggage even though it was a direct flight."
Ưu: "The fact I never have to fly this airline again after today"
Khuyết điểm: "Without a doubt worst flight experience I've ever had. I'm still in Miami airport after the flight was delayed 14hrs. This is the riot cene from the gate last night https://twitter.com/scrollinondubs/status/851640677595271168 airline never apologized nor explained situation. Sent cops to the gate instead to control the angry mob. Awful awful experience. Will never fly again"
Khuyết điểm: "Food was rubbish!"
Ưu: "The stewardesses were great. Great service. Both trips we thought the service was the best we have seen."
Khuyết điểm: "They had difficulty getting the bags on the turnstile but I think that was more an airport problem in santiago. Check in in Punta Arenas was very slow. Sky airlines processed twice the number of people in the same time"
Khuyết điểm: "My original flight was supposed to land at 8:55pm but I was notified that it had been changed to land closer to midnight which was a problem because my hotel closed at midnight. After talking to the customer service agent at the airport he told me the reason my flight had changed was because my original airplane was flying out of another airport and the only way to make the flight that I had booked was to take a cab ride to the other airport. What he didn't explain was that its a 45+ minute drive between the two airports and I only had about 1.5 hours to get my bag, get on the taxi, check in at the other airport, clear security AND customs. Somehow by the grace of god it all came together but it was certainly a harrowing experience, not to mention the $45 I lost in cab fares. I cannot recommend LAN/LATAM."
Khuyết điểm: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Khuyết điểm: "Staff not helpful, announcement's only in spanish despite many English speaking tourists."
Ưu: "Friendly staff"
Khuyết điểm: "Delayed disembarking"
Ưu: "Good service"
Khuyết điểm: "I lost my luggage (bag). I had to wait about 1 hour to go to the counter. Airport staff told me to go to gate 11 then gate 1 then finally to Latam counter."
Khuyết điểm: "Could not select my seat"
Ưu: "The LATAN costumee service was very kind and professional."
Khuyết điểm: "I went to Argentina to spend 4 days with my family, wich I didn't see for 2 years. I arrived to Mendoza. I wait until the last suitcase shows. Any of my suitcases arrived. I spent another hour making the complain. I had to come back to the airport in the evening and spent another hour for my baggages. Unfortunate i waist my first day in the airport and only spent 3 days with my family. Also the day that I had to return to USA the LATAN fly was late 1 and a half hour."
Ưu: "Space between seats"
Ưu: "While my flight attendants were all fine and everything was very good, my daughter flew w/ LATAM 3 days later than us and her experience was good on all flights except from Lima to Rio de Janeiro."
Khuyết điểm: "It was all very good on the flight TO Lima. No problems."
Khuyết điểm: "Lost my luggage. Could've taken an earlier flight.."
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Khuyết điểm: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Khuyết điểm: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Khuyết điểm: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Ưu: "Cops is always a good reason to flight"
Khuyết điểm: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Ưu: "The bread was fresh and food better than other times"
Khuyết điểm: "Crew is always aggressive and unfriendly"
Ưu: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Khuyết điểm: "For me this part is not applicable"
Khuyết điểm: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Ưu: "Nothing !! Such a bullshit flight ever !!!"
Khuyết điểm: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Khuyết điểm: "No entertainment facilities"
Ưu: "The crew was nice and the seat comfortable."
Khuyết điểm: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Ưu: "Great crew and prompt boarding."
Khuyết điểm: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Khuyết điểm: "Too much time spent at boarding. On luggage missing."
Khuyết điểm: "mmmm"
Khuyết điểm: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Khuyết điểm: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Ưu: "Very little"
Khuyết điểm: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Ưu: "The crew was very careful"
Ưu: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Khuyết điểm: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Khuyết điểm: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Khuyết điểm: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Ưu: "That I was able to sleep a bit on the flight - and that we gained an hour."
Khuyết điểm: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Khuyết điểm: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Ưu: "The food was okay and the staff were friendly."
Khuyết điểm: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Ưu: "Their evacution video is interesting"
Khuyết điểm: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Khuyết điểm: "Leg space."
Khuyết điểm: "Security services at Manchester airport...too long and not friendly at all"
Ưu: "The crew was very friendly and professional. The food very good"
Khuyết điểm: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Khuyết điểm: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Ưu: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Ưu: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Khuyết điểm: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Ưu: "Super fast boarding and smooth takeoff"
Ưu: "Charmingly nice crew and involving captain"
Khuyết điểm: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Ưu: "Staff was nice"
Khuyết điểm: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Ưu: "Boarding & crew (inc ground staff & check-in) all good."
Khuyết điểm: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Ưu: "Flight was only 50% full. Room to spread out."
Khuyết điểm: "Leg room cramp. Flight arrived late as a result missed connection home."
Ưu: "Short, lots of leg space"
Ưu: "Pretty decent"
Khuyết điểm: "Not much"
Ưu: "Good on a short flight"
Khuyết điểm: "Paying for carry on due to weight limit. First time this ever happened!"
Ưu: "Getting there on time despite delay"
Khuyết điểm: "entertainment had very old media and no recent additions. Crew was not very organized"
Ưu: "Great people"
Khuyết điểm: "It was an hour late"
Ưu: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Khuyết điểm: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Ưu: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Khuyết điểm: "Bottom seat cushions could be a little more comfortable ."
Ưu: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Khuyết điểm: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
Ưu: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Khuyết điểm: "Late leaving and arriving."
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Khuyết điểm: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Ưu: "Good entertainment"
Khuyết điểm: "For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat"
Khuyết điểm: "To many announcements on a overnight flight."
Everything was fine except the meal we ordered was not available which made no sense since they asked me ahead of time to order a meal.
Flight was cancelled. Caused missed connections and hundreds of dollars in lost hotel /tour fees. Kayak wouldn’t rebook connecting flights. Terrible.
The flight departed from CDG on time and was almost one hour early arriving in PHL. The on board cabin service in business class was mediocre at best. Make sure to pre-order your meal before travel because two selections were not available during flight. Quality of food is basic American with no creativity or imagination for the route of travel. Glad to use Global Entry on arrival at PHL; it did not take too long to wait for luggage in spite of several other overseas arrivals at PHL at the same time. Airlines should do a better job of staggering the departure times of international flights so that they do not all arrive at the destination at the same time. As an Executive Platinum American Airlines traveler (who paid full fare), I did not receive any special recognition before, during, or after my flight.
Khuyết điểm: "It was hot on the plane and the gate situation was a disaster. So chaotic and stressful. So crowded. Asking people to take later flights. Sucked."
Ưu: "Lounge was nice at DFW"
Khuyết điểm: "American Airlines alone received over $10 billion in COVID relief, yet they are steadfast on a policy that separates customers on the same reservation (basic economy). $$$ over health & safety. Other airlines are leaving the middle row empty while AA wants a second bailout from Congress. Shameful!"
Khuyết điểm: "Better spacing. Don't tell me the last two rows are blocked off for safety that's bs, they were blocked off so the flight attendants could have a row to themselves."
Ưu: "The choice of new movies!"
Khuyết điểm: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Ưu: "Crew was good. I slept and they didn't bother me."
Khuyết điểm: "Nothing I can think of"
Khuyết điểm: "I didn't the pilot pushing the American Airlines credit card and having the crew walking down the aisle trying to pass out applications."
Khuyết điểm: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Ưu: "Seats were comfortable and seemed maintained"
Khuyết điểm: "There was a lack of a adjustable seat headrest."
Khuyết điểm: "They should let you know, at booking time, that seat 35J is smaller than the rest of seat in Economy class"
Khuyết điểm: "American airlines conection left us behind. Have to wait 24 h for next flight in Dallas Airport DFW with no assistance of any kind, because of "weather conditions". It a shame, never again American Airlines."
Ưu: "The entertainment was excellent"
Khuyết điểm: "Traveling overall was stressing. Due to long line. And not enough space"
Ưu: "The crew was amazing! And the seat was comfortable."
Khuyết điểm: "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"
Khuyết điểm: "The flight attendant was awful. She didn’t even serve me drink and snack."
Khuyết điểm: "Long delay"
Khuyết điểm: "Bit of delay."
Ưu: "great food, friendly crew"
Khuyết điểm: "no entertainment at every seat - was traveling with my little kids and this was the first time they could not play games or watch movies at the screen on the seat before them - there were couple screens for the whole plane but they showed La La Land two times and other shows my kids were not interested in; also, when we boarded, my kids were not assigned to sit right next to me (4 and 7 years old) so I had to ask 2 people to switch seats so that my kids could be next to me"
Ưu: "Good food onboard and very comfortable seats"
Khuyết điểm: "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
Ưu: "I had nice leg room as I was in the exit row"
Khuyết điểm: "There weren’t any USB chargers which was confusing because the flight was 5+ hours long. There were no media options either, or blankets and the plane got cold."
Ưu: "Flight delayed and gate aircraft changed and different gate"
Ưu: "High end entertainment system."
Khuyết điểm: "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."
Ưu: "Food & inflight entertaiment decent."
Khuyết điểm: "Gate agent claiming carry on bag ro large. Used it 30+ as a carryon with our difficulty. It is 14”x22”. If the concern was too many bages dont bs pasengers about reason they are asked to to check bag."
Ưu: "I got to sneak into the economy plus seats and no one said anything."
Khuyết điểm: "Flight attendants clearly did not like each other and argued constantly. Sub-par coffee (even by international standards)."
Khuyết điểm: "Delays. Crew were rude. Down graded seats separated from spouse"
Ưu: "The first class service was excellent."
Ưu: "Staff was friendly and genuine"
Khuyết điểm: "They didn’t load enough “for purchase” food. This was a six hour flight! They has no options left excepthummus and chips. This is second flight on American this year where they don’t supply the plane appropriately."
Khuyết điểm: "The food is very tasty, but AA has not changed the menu in at least one year."
Ưu: "The airplane was nice and comfortable"
Ưu: "Great flight"
Khuyết điểm: "No food"
Ưu: "Individual entertainment. Wowww!"
Khuyết điểm: "Seat was a bit tiny. Free food snacks were not quite good."
Ưu: "The seats on the plane were well covered and leather like that was helpful"
Khuyết điểm: "The food was horrendous ant the staff unprepared for service . They don't want to be service oriented they want to be your equal they are two familiar and on the edge of rude."
Ưu: "The in flight entertainment was perfect, new, and relevant. I also had an empty seat between myself and another passenger so my legs weren't as cramped."
Khuyết điểm: "No in flight entertainment and no electric outlet on the flight. Very basic airline."
Ưu: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Ưu: "El embarque fue rápido y ordenado."
Khuyết điểm: "El vuelo fue operado por American Airlines. Era un 777 viejo, con pantallas antiguas, servicio de entretenimiento pobre, con películas que no se podían iniciar cuando uno quería."
Ưu: "My flight was first class."
Ưu: "Cheap. Easy. Got me to my destination"
Ưu: "The seats in this flight were quite roomy."
Khuyết điểm: "Delayed and canceled flights with no apologies or explanations, rude crews who scoffed at complaints or requests of other passengers, lost baggage that took hours to recover, again without apology....I would rather pay a bit more than fly with American again, at least until these memories fade a bit."
Khuyết điểm: "There was a problem which they could repair before the flight. We were in the plain on ground for 2 hours delay, not even offered a drink, we saw the crew drink. The service was bad, they treated the passengers with terrible disrespect. Very frustrating and disappointing !!!!"
Khuyết điểm: "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
Ưu: "Please put n/a as an option. There was no entertainment for a flight lasting a little over an hour."
Ưu: "I like the entertainment."
Khuyết điểm: "Food and distribution of the food. Unfortunately on my flight the flight attendant was so busy that forgot to come back for the water/coffee drinks."
Ưu: "Ok entertainment. "Bar" setup in the middle galley (water and juice) was nice."
Khuyết điểm: "The seats are so very narrow that having extra legroom doesn't really matter - only a child or a very, very thin person will find these seats anywhere near adequate. Food (which went flying or falling into my lap as I tried to eat without elbowing my neighbor) was laughably bad, even the crew said they were embarrassed to be serving it. On that note, the crew did not seem happy with the airline, and agreed that economy on the 788 is one of the worst cabins they fly. Entertainment options were good, but when the person in front of you reclines, so does the screen, so if you want to stay more upright you can't really see the screen well. By far one of the worst economy experiences I have ever had. I will go out of my way to chose alternate routes in the future, even going via MIA to avoid the 788."
Ưu: "Flight attendants were friendly and helpful. Plane was clean. Boarding wasn't terrible, and neither was getting off the plane. Even the baby seated across the aisle wasn't that fussy. Glad I had the American Airlines app."
Khuyết điểm: "I kind of wished that the snack provided would be Biscoff cookies (like the ones I got on my flight from CLT to LAX) instead of pretzels, but it's not like that's a major drawback. I wished there were TVs on the plane but I feel like airlines refuse to do that on domestic flights anymore, even longer ones."
Khuyết điểm: "Seat 40, noisy space"
Khuyết điểm: "flight has been cancelled, airline staff gave me hotel vouchers which the hotel would NOT honor, I went back and forth twice because those two hotels would not accomodate american airline passenger vouchers, I end up calling a friend to pick up at the airport she has to drive for an hour just to pick me up, I regret buying a ticket in american airline"