Everything was wonderful!
I like the flight from Philadelphia to Doha but after that it goes haywire.They purposely overbook flight and then force you to checkin your carryon luggage. Same thing happened on my way back from Amritsar to Doha.I had my kids change of clothes,Medicines, Fragile articraft packed in carryon bagand the ground staff at amritar again forced me to checkin my carryon bag.She said we have a full flight and there is no overhead storage to store my carryon.we were 3 passangers with 4 checked bags(allowed 6 bags) all our luggages were 4 kg underweight .The lady still found a way to harass as by saying our carryon was 1 kg overweight and we have to get it checked.I refused after almost 10 minutes of argument. To make it worse she put my minor son on seat away from me and my daughter on the Doha to Philadelphia flight.As soon as we got on the flight my son spilled whole water bottle on himself accidentally and within first 6 minutes of the flight i have to change his soaking wet clothes.just imagine if my luggage was checked what could i have done.No change of clothes in cold, almost 4 hour long flight. Qatar ground staff at Amritsar to doha and Doha to Amritsar has been forcing and harassing ppl into getting their carryons checked.My family of 10 ppl traveled all from Usa to Doha and Doha to Amritsar between june 8th to august 18th faced the same issue on different dates/flights of Qatar Airways. The food was good and cabin crew was great in Doha to Philadelphia flight and Philadelphia to Doha. Qatar Airways, worlds one of the finest airlines can certainly do a better job on their smaller connection flights.
I liked the food and services
Overall good experience with just the JetBlue Qatar should have kept the checked in luggage at the Boston Airport while rebooking the missed connection to MSP. That made it extra hard on passengers to carry their luggage to hotel and back and check-in again.
I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
Recommend Qatar Airways to everyone! Service, leg room, and food are all great.
Ưu: "The seating was cramped for a 14 hours flight but the staff was excellent."
Khuyết điểm: "Food options not always what I was expecting."
Khuyết điểm: "Flight was a little long!"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Khuyết điểm: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."
Khuyết điểm: "Good flight"
Ưu: "Seat more comfortable ."
Khuyết điểm: "there is need to improve food & entertainment section."
Ưu: "Good flights"
Khuyết điểm: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "Great crew, aircraft etc"
Khuyết điểm: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "the staff were friendly and accomplished good travel nothing was too much for them."
Khuyết điểm: "nil"
Ưu: "Stuff is Fantastic, food is delicious, a lot of leg room, got to love Qatar Airways. No wonder they’re number one."
Khuyết điểm: "Nothing"
Ưu: "Attention to detail. Very professional."
Ưu: "Food was great."
Khuyết điểm: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."
Khuyết điểm: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Ưu: "Great service"
Khuyết điểm: "Food was average"
Khuyết điểm: "Nothing"
Ưu: "Flight was comfortable. Flat bed in business. Crew as such nothing great."
Ưu: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Ưu: "Never spending too long waiting for anything."
Khuyết điểm: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Khuyết điểm: "Passengers in front of you slamming their seats back that crushed and spilled my food all over me. Happened 3 times!!!"
Ưu: "Overall services"
Khuyết điểm: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Ưu: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Khuyết điểm: "I was not given any option regarding the change of my departure flight from Colombo. Originally it was scheduled for 13th 3.25AM and it was brought forward to 12th night 20.20. This caused inconvenience to me and my family to wait 7 hours for the connecting flight to Johannesburg from Doha. When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Ưu: "Seats were comfortable, entertainment system was might better without of options."
Khuyết điểm: "Crew was not helpful - they ran out of food couple times - for not have spare snacks in between. Gave meat plate to my cousin who is a strict vegetarian with food restrictions ( who had pre selected a vegetarian option)."
Khuyết điểm: "The website is not easy to navigate."
Khuyết điểm: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"
Ưu: "Food is really good and you guys also have options for vegetarian people as well."
Khuyết điểm: "The online check in system was down so we all had to line up to check in."
Ưu: "Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern."
Khuyết điểm: "Flight attendants are not friendly and rude. Seat had a problem reclining."
Ưu: "Good food, good service and clean planes."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Good entertainment choices"
Khuyết điểm: "One of the rudest check-in staff I have ever dealt with"
Ưu: "Flight attendants were very efficient and really took care of us."
Khuyết điểm: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Ưu: "Courteous crew members Nice food tray containers"
Khuyết điểm: "Portions were a little too small for me"
Ưu: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Khuyết điểm: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."
Khuyết điểm: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Khuyết điểm: "It was canceled while am at the airport and i rebooked"
Khuyết điểm: "Entertainment system did not work Boarding at Colombo air port is absolutely the worst We have seen. I have traveled a lot. Took 1 hr 30 mins to check in 40 people."
Ưu: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Khuyết điểm: "Nothing"
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Khuyết điểm: "It was not at all a smooth travel experience. The original flight was from Mumbai to Doha to Los Angeles. After reaching Doha they said the flight is full !! They made me travel via Boston where it was so much hazzel to catch the next connecting flight. My bags did not come in the same flight. Next day I had to go to the airport again to bring them. I did not had anything to wear, I had to purchase basic stuff. It was a very inconvinient travel. I want compensation from Kayak as you guys confirmed my booking and I come to know at the Doha airport the flight is full. HOw did you issue me a ticket??"
Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Ưu: "Excellent airline. Great experience. Easy. Professional. Efficient."
we travelled with the air bus to dubai, which was around 8 hours. then for the 19 hour flight, we had to travel with the smaller plane, which was just ridicilous.
Ưu: "Everything is perfect."
Khuyết điểm: "Nothing to complain, simply perfect."
Ưu: "Friendly quality staff, good aircraft."
Ưu: "Crew was good"
Khuyết điểm: "food"
Khuyết điểm: "Solid flight. Emirates always delivers. Nice snack meal on 60 minute flight."
Ưu: "Everything was good and easy"
Ưu: "Seats were goooood and comfy Leg room was good"
Khuyết điểm: "NA"
Ưu: "Movies entertainment"
Khuyết điểm: "Food selection available was not good in my opinion - pretty much tailored to Indian appetite and stomachs. Very pour options for juices and alternate foods."
Ưu: "nothing out of ordinary"
Khuyết điểm: "The aircraft has no or little serviceable inflight entertainment. The food offered on board is really bad. Any additional water has to be paid for"
Khuyết điểm: "Baggage claim in Newark horrible and slow. Not the brightest people here."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "Quick boarding. Attentive flight staff. Very quick disembarking."
Khuyết điểm: "Bathrooms on plane a little messy. But that’s just careless passengers."
Ưu: "Emirates is everything we can wish"
Ưu: "Lovely flight"
Khuyết điểm: "Nothing"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Khuyết điểm: "again the boarding was an issue. the boarding time was listed at 1:45 am and we arrived at the gate then but there were no announcements about the flight and then the sign said final boarding call. Also for a 14 hour flight there needs to be bottles of water handed out and someone should be on board to clean the rest rooms half way thru the trip"
Khuyết điểm: "40 minute bus ride after landing. Why are they landing airplanes so far away from the terminal? They own the whole terminal!"
Ưu: "Everything was very good."
Ưu: "The flight was smooth. Food was good."
Khuyết điểm: "Long wait while taking off from Dubai."
Khuyết điểm: "This flight did not happen. It was purchased fraudulently and was caught by Emirates. Please remember all my contact information from your website immediately."
Khuyết điểm: "Service was very poor,. Not enough employees or lack of interest."
Ưu: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Khuyết điểm: "The food was average"
Ưu: "Food, care, excellent people ."
Ưu: "The service is the best."
Khuyết điểm: "The seats on the Boing 777 don't compare to the seats on the Airbus from Dubai to Los Angeles."
Ưu: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Khuyết điểm: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
Ưu: "Crew was extremely accommodating and friendly."
Khuyết điểm: "Too cramped- very uncomfortable."
Ưu: "I liked the service but the problem is carry on bags"
Khuyết điểm: "Carry on bags they're taking my small bags I don't like it they did to cargo"
Khuyết điểm: "Broken seat, little leg room...A380 is a much better plane than the airbus."
Ưu: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Khuyết điểm: "Flight was 15 hours long. Vegetarian food is not provided. We were unable to select food options online before boarding."
Ưu: "Flight attendants friendly, well mannered"
Khuyết điểm: "Took flight attendants some time to clean up, not responsive to call light, seemed overwhelmed somehow."
Ưu: "THE ICE"
Khuyết điểm: "Luggage handling for overwait hand luggages"
Khuyết điểm: "No proper communication provided on gate about the delay. Meal voucher was given very late and hence did not make any sense. We were completely uncertain about our onward travel since no information was available till we reached Dubai which was very frustrating."
Khuyết điểm: "Better comfort with Airbus 380 but food remains a concern"
Ưu: "Nice comfy and roomy seats. Excellent service."
Khuyết điểm: "No toilets in departure lounge! Delay of 30 minutes sitting with hardly any oxygen in cabin thought I was going to pass out. My last flight with Emirates."
Ưu: "I felt unwell towards the end of the flight. The cabin crew could not have been nicer. Although they were busy they all found time to come and check on me, including the purser. Water and other drinks were given out regularly. They even provided afternoon tea with scones and cream!"
Khuyết điểm: "Nothing"
Ưu: "The predictable skyward gold benefits when travelling with emirates"
Khuyết điểm: "The low quality Oryx lounge offerings on my Doha-Dubai return leg"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "Dubai was fun."
Khuyết điểm: "The food wasn't very good. Not very heathy. More fruit and veg please. I don't like that the flight attendants close the curtain for first class disembarking. Seemed pretty childish and snobby."
Ưu: "Flight was delayed for 24 hours and when it got to Dubai we were told the flight is full to Beirut and will have to wait till the next day. Very bad experience!!'"
Khuyết điểm: "The flight was canceled and the staff had no idea how to rebook."
Khuyết điểm: "None."
Ưu: "Good movie selection Comfortable seats"
Khuyết điểm: "No internet Food was not tasty"
Ưu: "The airline still runs like a well-oiled machine. Everything is efficient and staff are courteous. Flights are on time and reliable. DXB airport is easy to navigate. New on-board headphones design is an improvement."
Khuyết điểm: "Cost saving cuts are evident around every corner. No more night mask, flight socks and toothbrush. No more hot lemon towel upon boarding (only towards end of flight). Food tray is smaller and more compact than before, turns Dinner into a game of Tetris (although, not a fun 'game'). Flights aboard A380 are much more comfortable than in Boeing 777."
Ưu: "Every thing , service , taking off and landing ."
Khuyết điểm: "Nothing , every thing was perfect"
Ưu: "Big screen"
Khuyết điểm: "I and my friend booked together but we had to sit separate. All round trip. What the hell?"
Ưu: "Food was good and plentiful. Crew was attentive, but stingy with liquids."
Khuyết điểm: "Connection was too short and airport too big. I had to literally run through the terminal and my bags didn't make the flight. Window seats on A380 are too far from window to sleep comfortably."
Khuyết điểm: "Nicer personal at check in ,nicer crew,better food."
Ưu: "food is really bad, people are not taking social distancing seriously"
Ưu: "New planes, good food, nice crew"
Khuyết điểm: "Didnot like the airport in Istanbul 25 min of walk"
Khuyết điểm: "Room temperature control should be better."
Khuyết điểm: "I didn’t make the flight to Antayla because the airport customs takes too long, kayak needs to let travelers know they need a visa and passport to travel through IST. Also tight connections are impossible."
Khuyết điểm: "Food"
Ưu: "Good movies good food"
Khuyết điểm: "The crew isn’t very friendly, they do not know English very much."
Ưu: "Good food, comfort seat"
Khuyết điểm: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"
Ưu: "overall it was ok but the service between chicago-istambul and return is superb"
Khuyết điểm: "Just the difference in the service between delhi-istambul and istambul-delhi is so much lower grade than the service from chicago-istambul and istambul-chicago it is a real turn off"
Ưu: "Courteous flight attendants, simple check-in, good service."
Khuyết điểm: "I wish the flight attendant brought more water from time to time, as the flight was long."
Khuyết điểm: "Very bad seats."
Ưu: "The flights themselves were fine"
Khuyết điểm: "However, having a long layover in Istanbul airport was a problem as there are no seats available to sit it for hours. If Turkish Airlines wishes to continue to be a major travel hub they will need to cater to transit passengers."
Ưu: "Very professional and very convenient."
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "Crew, food, beverages, and entertainment were very good."
Khuyết điểm: "Flight from JFK was delayed, and as a result we've lost our luggage. Unfortunately, Turkish airlines has no delivery service at Kharkiv, which is absolutely inconvenient."
Ưu: "Staff are EXCELLENT"
Khuyết điểm: "Internet was spotty."
Khuyết điểm: "Sears to close too tight"
Ưu: "The overall experience was good"
Khuyết điểm: "The food is not so good."
Khuyết điểm: "My bag did not make it to final destination & there was no excuse for it as there was enough time during layover AND I arrived to airport by required time before flight."
Ưu: "The stewardesses were cute"
Khuyết điểm: "seat 53 B is not a seat for human beings on a plane. this is the last seat on the plane. next to food area and bathroom. seat back does not go all the way back. it is not built for 10 hours flight."
Ưu: "Entertainment selection, USB chargers"
Khuyết điểm: "Snack Like Mac and cheese not very good. Overall food better than most airlines."
Ưu: "Good food and courteous service."
Khuyết điểm: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Ưu: "Thanks for the homemade cookies :)"
Ưu: "My flight was full of refugees and everybody I met was humble kind, interested, and fleeing a war zone. We should keep progressive Immigration policy to make sure that people like the people on my flight are able to restart their lives in the US safely and without hassle."
Khuyết điểm: "I'd like to have more water served. Planes are so dehydrating!"
Khuyết điểm: "my chair was not inclining . After several requests to take a look at it or even move me to another seat, it was never addressed."
Ưu: "Turkish crew members are usually very friendly."
Khuyết điểm: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
Ưu: "The entertainment choice ! Amazing !!"
Khuyết điểm: "They lost track of my suitcase. I just received it"
Khuyết điểm: "Everything was really good"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Great entertainment selection."
Khuyết điểm: "The cabin was too warm--i was sweating for a good part of the flight. I'm a taller person and felt the seats were uncomfortable--especially when the person in front of me was reclined. It made it nearly impossible to get any sleep."
Ưu: "Choice of in-flight entertainment was excellent."
Khuyết điểm: "N/A"
Ưu: "The flight was fine, the crew courteous and everything was ok until I got to my destination."
Khuyết điểm: "It turns out my checked luggage never made it to Budapest and the people at the airport did nothing to help with the fact that I had nothing on me because of that. They took my information to deliver the suitcase but since the luggage would not reach me for at least a week they did nothing to compensate for the fact that all I had on me were some books and my computer. I had to buy all new toiletries and since I am travelling for work basically had nothing to wear for my meetings. This was a really bad experience"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Free food, free check in baggage, free drinks, great and courteous service. Plus the plane arrived a head of time."
Khuyết điểm: "Seating could of been roomier."
Ưu: "The crew were all professional and friendly. They made the flight very pleasant. The food was good and served promptly."
Khuyết điểm: "The space on ALL airlines now are so claustrophobic it is not that fun to sit squashed into a tiny space. Air travel companies in general has teally made people who can't afford to go first class feel like livestock. But the trip was pleasant due to the crew's nice attitude."
Khuyết điểm: "Canceled the outgoing flight"
Khuyết điểm: "The fact the airline didn't compensate us even though we missed our connection flight"
Ưu: "Turkish delights on-board and relatively pleasant crew."
Khuyết điểm: "Ok overall"
Khuyết điểm: "Flight was very late departing, despite arriving on time. No excuse other than simply inefficiency. No drinks offered, during 45 min flight. No headphones given for entertainment."
Ưu: "I'll start with the food. Authentic Turkish cuisine with multiple options. The entertainment trumps the food with dozens of movies. Let's face it, this isn't Emirates, but you can't go wrong with 15+ recent movies for a 10 hour flight. I watched three and even got some sleep."
Khuyết điểm: "Service was subpar, but this was a full flight. Boarding was pretty terrible with 3 security lines. The lines themselves were not a problem, but they did not provide nearly enough room at the gate for this, and the boarding started 2 hours before scheduled take off. Personally, I'd rather not sit on a plane for an hour before having to sit through a 10 hour flight, but we were not given a choice."
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Ưu: "It was to hot on the plane , I told them 3 times and still nothing chaged .... I don't think I fill fly with them on the future."
Ưu: "The price of my ticket to Israel from San Francisco was a steal. The crew, the service, the cleanliness are beyond anything I could have wished for."
Khuyết điểm: "The food was not good, which surprised me because on my last flight with T.A., the food was absolutely delicious, the best plane food I had ever had. The T.V. In two different seats were not working. But the crew obliged until I found one that worked."
Ưu: "Very nice food, comfortable seats, great staff"
Khuyết điểm: "A bit sluggish boarding"
Ưu: "So far this is the only company that offers fruit meals and that was really nice surprise."
Khuyết điểm: "On my flight from New York they didn't have my special meal request, but on my way back I learned that I just had to remind the crew before they served the food. I called them in advance and pre-order meal but in addition to that you have to make sure they know where you're seated because if you don't check in online they don't get that info on time for serving... I wish I knew that before but I do know that now :)"
Ưu: "The aircraft were really nice and the service were great the air hostess were really nice"
Ưu: "I liked almost everything. The plane was clean and the seats looked new. Of course, space in the economy section can be tight but it is not worse than any other airline I have experienced. The entertainment was awesome with a wide selection of movies, tv and music options. I was even able to watch the primary debates LIVE from my seat which was amazing. The crew was amazing and very attentive. They made sure to provide us with whatever we needed and were always polite. This was the second time I have flown with Turkish Airlines and my experience was the same if not better this time around."
Khuyết điểm: "Leg room in economy."
Carry-on restrictions are stringent not allowing carry-on sizes suitcase we have brought on many other flights, boarding is disorganized and slow and delays this causes combined with too short of layovers to allow passengers and luggage to make connecting flight causes extremely rushed connections where all of our checked bags did not make it onto flight back to the US
Bread stale. Croissant stale. Person behind me was kicking me throughout flight. Boarding slow.
Crew was nice, boarding was organized chaos, they didn’t offer a non-dairy option for a meal. My entertainment device didn’t work properly. We waited an hour and a half after boarding to actually take off due to baggage being put in the plan, which forced us to miss our connection.
Nothing and will never fly again with this airline
The crew is great. The seats were a bit small and there isn’t the ability to watch personalized programming like on the United planes.
Already submitted a review for my flight prior to this from Athens to Frankfurt. Very disappointed with this leg of our trip with Lufthansa since the journey TO Athens the week prior was so much better: Lufthansa changed traveller requirements without email updates during our trip and then somehow expected us to know how to adequately prepare. They also made me pay for checked bags when my booking already included a checked bag for my partner and myself... an extra $120 charge that I didn't have time to dispute in the moment, as my partner and I had to race to fulfill Lufthansa's new "all passengers MUST be covid tested" requirement within a slim time frame or risk missing our flight (in spite of arriving at the airport 2 hours early). We even tried calling Lufthansa the day prior since we were having difficulty with online check-in and there was no way to speak directly to an employee. Only voicemail or a chatbot at the website (you can imagine how helpful that was in resolving our inquiries...)
Ưu: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Khuyết điểm: "Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device."
Khuyết điểm: "Every thing, from the crew attitude to the food to the entertainment and comfort."
Ưu: "Flight landed on time"
Khuyết điểm: "Gate was constantly changed with no audible notification at the gate and boarding process was mayhem"
Khuyết điểm: "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."
Ưu: "Comfortable seating, good food served by this airline"
Khuyết điểm: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Ưu: "The airline staff was great. Everyone really helpful."
Khuyết điểm: "No"
Khuyết điểm: "Any entertainment"
Ưu: "Superb flight attendants"
Khuyết điểm: "Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com"
Ưu: "Great customer service!"
Ưu: "Friendly cabin crew"
Ưu: "Very nice crew"
Khuyết điểm: "Legroom"
Khuyết điểm: "never got to goddamn frankfurt"
Ưu: "Lufthansa is great to fly with!"
Ưu: "smooth and on time"
Khuyết điểm: "no charging ports on plane"
Ưu: "The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before."
Ưu: "Fast boarding."
Khuyết điểm: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."
Ưu: "I'm more used to travelling on Ryanair routs so it was a most welcome suprise to experience lufthansa. I went out and back with ye and even though there was a small delay going out I made concections easily. Well done to all your team . Thanks. I will definitely use lufthansa whenever can."
Ưu: "On time and good service"
Ưu: "I am in love with these guys! They made me feel very welcomed and proved that German quality is the highest one. The crew was just brilliant! Incredible comfort. Thank you!"
Khuyết điểm: "Due to repair aircraft equipmen, almost 1h delay my flight."
Ưu: "The attendants, gate agents etc. were all very friendly, but professional. Plane was clean and on time. Not too many announcements over the PA system too! Your inflight movies, choices and other options were very good too."
Khuyết điểm: "When I flew to Frankfort, Aug. 5, they served me very good lactose free meals. I assumed the notation would be in my reservation and apply to the return flight from Munich on Aug. 20. Not true! The main courses both had cheese in them and the snack was awful! Some kind of chicken (? could have fooled me), in a tough dough. UGH! Couldn't figure out what was in it."
Ưu: "The food was good and they provided a good amount of snacks and drinks as well. My movie screen would not play with sound and they found me a different seat."
Khuyết điểm: "The layover time was terrible. Only 1 hour in Frankfurt. I barely made my next flight and that's only because I ran since the boarding time is about 30 minutes before the flight leaves. Their "minimum layover time" needs to be lengthened. I'd like to know if any of the people who make that decision have ever tried to make a flight with such a short layover."
Ưu: "Friendly. And efficirnt crew"
Khuyết điểm: "This was the coldest flight I ever flew- the temperature was probably in the 50s. For 9 hours when even 3 blankets were not enough to keep us to a decent temperature. Also the crew was very cold and dismissive. They were very aggressive towards two other passengers."
Khuyết điểm: "No checjed in luggage allowed - i did not know that when i bought it!"
Ưu: "That there was a flight from Toronto to Minneapolis."
Khuyết điểm: "It was really cramped and small. The gate was far away from everything and cold."
Ưu: "My trip was from IAH to FRA by Lufthansa flight"
Ưu: "Apart from the turbulence everything was perfect. Flight attendants were very hospitable. Love the aircraft design. Great movie choices for the kids. In addition to that we all reach our destination safely. That's all that matters."
Ưu: "Courteous flight crew"
Khuyết điểm: "So you book in advance, used the tarif that allows you to book your seats (row 9), check in and.... When you board you get new tickets with seat row 36 and family not together. Lufthansa has done this twice to us. My kids 8,10, 12 year old girls are well behaved and used to flying, so don't disturb anyone."
Ưu: "The wifi entertainment option is a bad idea. It consumes device battery and there is no USB plug."
Ưu: "All was very proffessional"
Ưu: "Again, excellent customer service. Can't say enough."
Ưu: "Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight."
Khuyết điểm: "May be much more world cinemas to choose from."
Ưu: "The Crew was and professional and the flight was overall very comfy with great entertainment."
Khuyết điểm: "The flight was delayed and due to this delay, my checked baggage did not make it onto my connecting flight to my final destination until 12 hours later. I know the airline can't control some of this but I had to go out and purchase clothing that I couldn't take in my carry on. Maybe they could've at least given me a little money towards this?"
Khuyết điểm: "The gate printed on my ticket was not the gate the plane departed from. Not only was it not, but there was no announcement or warning this would happen. I only realized because 15 mins after the scheduled boarding time I went to find out what was going on. There should have been an announcement."
Ưu: "I was very sick through the flight and they took such good care of me. I appreciate their care and help from the bottom of my heart."
To charge $39 for a list and found help ticket is extortion—will they find my item for that price?
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Ưu: "Crew was great, on time flight, clean plane."
Khuyết điểm: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Khuyết điểm: "Friendlier crews"
Ưu: "Staff were polite"
Khuyết điểm: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Ưu: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Khuyết điểm: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Ưu: "The crews were pretty great!"
Khuyết điểm: "The regulating of the temperature."
Ưu: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Khuyết điểm: "KLM crew exceed our expectations"
Ưu: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Khuyết điểm: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Khuyết điểm: "Head support for 6 feet plus people on seats would be good"
Ưu: "Crew was friendly"
Khuyết điểm: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Ưu: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Ưu: "Good beverage service."
Khuyết điểm: "Over an hour delayj for departure."
Khuyết điểm: "There was no wifi on flight"
Ưu: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Ưu: "quick/efficient boarding - good staff - good food - easy flight !"
Khuyết điểm: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Ưu: "Helpful and kind crew"
Khuyết điểm: "I wish there was WiFi"
Ưu: "The flight was smooth, the service was friendly, and the food with plentiful."
Khuyết điểm: "Too much activity in the cabin during the flight."
Khuyết điểm: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Ưu: "On time and friendly crew"
Khuyết điểm: "Boarding needs improvement"
Ưu: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Khuyết điểm: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Ưu: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Khuyết điểm: "Less legroom, storage space, bad food, few movie options."
Ưu: "Friendly staff"
Khuyết điểm: "Leg room"
Ưu: "The service"
Khuyết điểm: "The seats"
Khuyết điểm: "Nothing special"
Khuyết điểm: "Nothing special"
Ưu: "Flying with KLM is a pleasure"
Ưu: "Time and Good clean place.. in This case airpöane.."
Khuyết điểm: "It was not entreteiment st all"
Ưu: "Comfortable and well laid out seat area"
Khuyết điểm: "Food was a little substandard for business class"
Ưu: "Great food"
Khuyết điểm: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Khuyết điểm: "You are almost always late!"
Ưu: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Ưu: "Sound was broken on my TV set!"
Khuyết điểm: "Called stewardess twice to assist. No response!"
Khuyết điểm: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Ưu: "Decent seat size. Sorta slept the whole flight."
Khuyết điểm: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Ưu: "Consistently high standards"
Khuyết điểm: "Nothing"
Ưu: "Very friendly and helpful personnel."
Khuyết điểm: "Nothing"
Ưu: "Good multi media access and content"
Ưu: "Crew was very helpful.food"
Khuyết điểm: "Food was not upto the mark."
Ưu: "newer plane, good staff"
Khuyết điểm: "need better and more food options, more often"
Ưu: "Loved the service...everything was excellent"
Khuyết điểm: "The bus class seat was a bit narrow at the feet"
Ưu: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Ưu: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Khuyết điểm: "See above"