Delayed flights!!!!! Had to rent a car from JFK and drive home to Syracuse $225! Have to be to work at 5am Monday NOT HAPPY
Ưu: "Best in the world, as always."
Ưu: "Smooth boarding"
Khuyết điểm: "If they could serve a light snack would be good"
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Khuyết điểm: "Poor customer service and lack of care for loyal passengers"
Ưu: "The service was excellent"
Khuyết điểm: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Ưu: "Same as above on SIN-BKK"
Khuyết điểm: "Next time in B787 Dreamliner"
Ưu: "Crew will try there best to help you in anyway"
Khuyết điểm: "Missed my connection so lost bags . Took 2 days for them to get to me."
Khuyết điểm: "No complain . It’s singapore airlines"
Khuyết điểm: "Very cramped. Worst leg of the journey"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "excellent - comfy plane, great service, excellent stuff."
Ưu: "Hotel location is convenient, quite comfortable and clean."
Khuyết điểm: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Ưu: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Khuyết điểm: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Ưu: "The lunch and dinner menu was excellent"
Khuyết điểm: "more bathrooms."
Ưu: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Ưu: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Khuyết điểm: "the call button did not work the tray table was almost impossible to pull in and out (BC)"
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "All of services, food, Language, clean air even so beautiful ~~"
Khuyết điểm: "So nice and beautiful wearing also food is very good"
Ưu: "Most everything"
Khuyết điểm: "Crying babies made it tough to sleep the whole flight"
Ưu: "Very attentive, great food, quality aircraft"
Ưu: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Khuyết điểm: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Ưu: "Great set up with two seats, window and aisle"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "More leg room than other airlines, superb service and excellent food!"
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Ưu: "Non stop to HK"
Khuyết điểm: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Ưu: "everything is perfect"
Khuyết điểm: "the food on Silk Air can be better"
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "Crew was very friendly and good service."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Good service and entertainment."
Khuyết điểm: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Khuyết điểm: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Ưu: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Ưu: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Khuyết điểm: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Ưu: "The staff were great, very efficient."
Khuyết điểm: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Ưu: "Courteous, Professional Crew. Amazing Service."
Ưu: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Khuyết điểm: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Ưu: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Khuyết điểm: "Entertainment interface showing its age."
Ưu: "the service on the flight was the best I can ever recall having."
Ưu: "Attentive Staff - Fabulous"
Khuyết điểm: "The video screens need to be upgraded"
Ưu: "Crew was attentive and nice."
Khuyết điểm: "Cabin was beat up and worn out."
Ưu: "everything great, every time again"
Khuyết điểm: "Nada"
The flight was good, however the food is horrible AVML.
Very good crew and service . Can improve on seating space
Comfortable aircraft and excellent service
Compared to other used airlines over more than 30 years, it was an excellent experience.
Ưu: "Crew professional. Clean. Safety and security and health prioritized."
Khuyết điểm: "food could have been better."
Ưu: "Great crew, great customer service by phone, great food and entertainment."
Khuyết điểm: "Boarding and deplaning took ages, but don't they always?"
Khuyết điểm: "My baggage got missing"
Khuyết điểm: "Needs more improvement"
Khuyết điểm: "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."
Ưu: "Attentive and efficient"
Khuyết điểm: "Lots of noisy babies / young children"
Ưu: "aircraft so silent"
Khuyết điểm: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
Khuyết điểm: "Seat comfort"
Ưu: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Khuyết điểm: "Nice if they offered/served drinks before meals"
Ưu: "Nothing amazing. Everything was okay and average."
Khuyết điểm: "They weighed carry on baggage and made me pay extra. No other airline does that. The check in crew at LAX were not friendly at all. No hot towel service after boarding. Food served was very small portion, not enough. Only 2 meal service during 16 hour flight. Not enough beverage service in between."
Ưu: "Liked comfort and srvice"
Khuyết điểm: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Ưu: "Food was good and staff was friendly."
Khuyết điểm: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Khuyết điểm: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Ưu: "The ease of connection from New York to Nagpur. It was a breeze."
Khuyết điểm: "My personal headphones (Beats) couldn’t be used in the headphone socket which was a bummer. Also, the only male guy in the crew was trying to solve some meal issues and was trying to tell the hostess how not to tell the passenger!! All of it could be easily conveyed discreetly but he seemed to be least bothered!"
Ưu: "There is a reason Qatar was ranked the best airlines last year. From service that was above and beyond, whether on the plane or in the airport and lounges. The nicest and most attentive people. Outstanding menus and comfort on the plane."
Ưu: "Good service, clean aircraft, friendly crew"
Khuyết điểm: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Ưu: "Great service and crew"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "the flight was empty and lots of room to get comfortable snacks and food were good boarding was easy"
Ưu: "Food, seat OK, crew excellent"
Khuyết điểm: "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."
Ưu: "Friendly service, and comfortable ride, will gladly fly again"
Ưu: "I like everything about the flight"
Khuyết điểm: "Everything was ok"
Ưu: "The Qatar Airways price."
Khuyết điểm: "light breakfast and light snacks for an 8-hour flight? come on!"
Ưu: "attentive crew food was good"
Khuyết điểm: "old entertainment options little space to move about"
Ưu: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Khuyết điểm: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."
Ưu: "The crew was always present. The food was good too."
Khuyết điểm: "Too many crying children, but that has nothing to do with you guys. And the movie selection could have been more and better. The bathrooms should be frequently checked and cleaned."
Khuyết điểm: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"
Khuyết điểm: "Very uncomfortable seats- Space between seats is very tight"
Ưu: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Khuyết điểm: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Ưu: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Lots of space as the flight quite quiet. Very friendly staff."
Khuyết điểm: "Ran out of meal options in both flights"
Ưu: "Crew was excellent. Good flight"
Ưu: "Perfect landing."
Khuyết điểm: "My seat was too far from Toilet.."
Khuyết điểm: "No entertainment service from Doha to New York"
Khuyết điểm: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Khuyết điểm: "delays with little information and compensation"
Great flight, friendly staff and good food
All up to great standard for Economy seats. Appreciated careful approach to COVID protocols and efficient service throughout. Also minimum delays at Dubai. Will definitely consider Emirates first for next UK/Europe trip! Only improvement could be the breakfasts being too starchy - too many breads, rolls etc, otherwise good.
Khuyết điểm: "No comments"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "The Boarding Emirates at Logan Airport is a nightmare. The staff are unhelpful, and take long time to process Transiting passengers. The Desk is understaffed, and the staff is rude."
Khuyết điểm: "The flight has enough crew on board, but the staff usually stand together in the galley and keep gossiping, instead of going around once in a while and check on passengers. It's a long flight and crews change but the passengers don't."
Khuyết điểm: "Seating"
Khuyết điểm: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Ưu: "The seats are very uncomfortable. impossible to be comfortable."
Khuyết điểm: "Solid flight. Emirates always delivers. Nice snack meal on 60 minute flight."
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Khuyết điểm: "The boarding could have been better."
Ưu: "Relaxing Cabin crew were awesome"
Khuyết điểm: "Not that I can think if"
Khuyết điểm: "yes"
Khuyết điểm: "Food could be tastier. But, you can’t starve"
Ưu: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Khuyết điểm: "Perhaps boarding."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Comfortable overall, not much turbulance"
Khuyết điểm: "Nothing"
Ưu: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Khuyết điểm: "They only give out small cups of water. I would have liked the option of a bottled water as well as for the elder I was traveling with. They did not come around as often with water as we needed. but this complaint is so minor compared to our overall experience that I did not want to even mention it."
Ưu: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Khuyết điểm: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Ưu: "Lovely flight"
Khuyết điểm: "Nothing"
Khuyết điểm: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Ưu: "a vast improvement on the flydubai flight that took me there"
Ưu: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Khuyết điểm: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Ưu: "Flight was on time"
Khuyết điểm: "Crew was surly, never smiled. They all seemed very tired and intolerant of customers. Service was minimal. Food was tasteless and salty. Water was offered only once on a 14 hour flight. Aircraft was very cramped- no room to walk in the aisle without hitting the aisle seats. Overhead compartments were crammed full and it was very difficult to find space for a small bag."
Ưu: "Most of the crew was nice and accommodating"
Khuyết điểm: "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."
Khuyết điểm: "We already quoted vegetarian but they failed to serve vegetarian, but they arranged substitute that is happy to me."
Khuyết điểm: "Nothing"
Ưu: "Everything very, very good!!!"
Ưu: "i like the cabin crew"
Khuyết điểm: "N/A"
Ưu: "I was randomly upgraded to business and it was such a treat! The service on Emirates is impeccable and the staff takes care of everything. I have always loved flying on Emirates and this last experience was truly the best flight I've had. The comfort and consideration of Emirates flights are definitely unmatched."
Ưu: "It was fine. Crew was pleasant, though obviously stretched thin. Food was decent. We ran a little late boarding, but they managed to take off almost on time."
Khuyết điểm: "The 777 was crowded and had very little leg room. Our seats were worse than most, as they were over the wing which limited visibility and restricted the already limited leg room of that passenger even more."
Ưu: "I liked the food and entertainment only."
Khuyết điểm: "I was surprised when i got on the plane because i always hear great thinhs about the Emirates airplanes, this one was very low quality airplane, and for a long distance flights the flight must have been a better one."
Khuyết điểm: "I have transit for 18 hours and they did not give me a hotel I had to pay for it because they were saying my ticket is not eligible are you really get disappointed from this"
Ưu: "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
Khuyết điểm: "Nothing"
Khuyết điểm: "We waited for our luggage more than one hour which was more than the flight time from Bahrain to Dubai. That is why I described my trip as poor"
Ưu: "Onboard crew- Bliss was the name of the crew member on board. Efficient and a joyful personality to engage. He connected , talked and responded warmly and efficiently."
Khuyết điểm: "Checking in at the airport- the staff person who I dealt with was combative and inflexible. I had to ask the manager to mediate till the matter was resolved. As frequent travelers, I am aware rules change and am willing to comply. Being told my hand baggage had to be checked in and I cannot redistribute the weight or put things into my checking bags that were yet to be tagged was unreasonable. Started my trip on a negative note which was avoidable. I have found the training crew get and the ground staff get are disparate. As efficient as the onboard crew are, the ground staff in DXB and now NYC do not match up."
Ưu: "Seamless flight with usual high standrd of on-board service and food"
Khuyết điểm: "N/A"
Ưu: "I always see the best experience with emirates"
Ưu: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Khuyết điểm: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Ưu: "Nothing much to complain about"
Khuyết điểm: "Shuttters always closed"
Khuyết điểm: "food"
Rude staff through the experience. Extremely warm cabin temperature during the flights with no seemingly capable of addressing this.
Checking in was smooth.They can offer more options for food.
Ưu: "Not much I liked at all for the rave I’ve been hearing."
Khuyết điểm: "Crew needs attitude adjustments, as well as the whole aircraft could use a makeover - it’s completely outdated. Plus, the layover in Istanbul was horrible! There were people not wearing masks, and airport staff wasn’t even enforcing any safety even if they saw wrong things happening."
Ưu: "Very good leg room and comfortable seat."
Ưu: "It was a great flight."
Khuyết điểm: "The cabin temperature was a little warm"
Ưu: "Good food good movies"
Khuyết điểm: "Personal and service were grea!"
Khuyết điểm: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."
Khuyết điểm: "Entertainment system not operational"
Ưu: "The flight attendants brought my two-year-old toys and the food was surprisingly good."
Khuyết điểm: "It took a long time for them to collect our food trays."
Ưu: "Pilot was operating nicely, temperature was acceptable,"
Khuyết điểm: "Cabin crews should pay more attention to elder people,"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Khuyết điểm: "Boarding status changed straight from pre boarding to last call. No AC"
Ưu: "One of my fave airlines now Great seats, services, staff Turkish coffee in the air!"
Khuyết điểm: "they keep the cabin a bit too hot, need to ask them all the time to make it colder"
Ưu: "Flight delayed by 2 hours. Very little leg room. NO vegan food available. Baggage lost. Abysmal customer service."
Khuyết điểm: "Will never fly Turkish airlines again"
Ưu: "We received edit seats so we had more room which made the quick flight more comfortable."
Khuyết điểm: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Khuyết điểm: "Bad cold food. Crowded. Hi"
Khuyết điểm: "The space between the seats were narow"
Ưu: "Food was amazing. Service was great."
Khuyết điểm: "A little turbulence"
Ưu: "Friendly and attentive crew and quality of food and beverages served"
Khuyết điểm: "Edinburgh boarding gate was changed 3 times and the flight was delayed"
Ưu: "The crew was very helpful and kind, but the food was superb (not what I've experienced in the past on other flights). Those gift packs of a toothbrush/slippers/ eye mask was also so wonderful! That eye mask and ear plugs saved me during the flight and during my entire trip"
Khuyết điểm: "While we took off/ landed softly, I felt that the overall noise that the plane had while in flight was loud, almost too loud to fall asleep without headphones."
Ưu: "This was my firsth fly with this company and I was sorprice. This was wonderfull.Very good food, exelent. On line news."
Ưu: "The window seat"
Khuyết điểm: "Nothing"
Ưu: "Desserts were good. Food variety and options were good. Comfort/Entertainment on flight were exceptional. Timely take off and landing."
Khuyết điểm: "The variety of food was nice, but the main coarses were below average-Dry chicken as well as over cooked pasta. Trash wasn't collected often enough. Flight crew were friendly enough, but I raved about last years Turkish Airlines flight, but this year it was just so-so and I'm not exactly sure why."
Ưu: "the crew in turkish airlines is always nice and courteous. and i really like the food they serve"
Khuyết điểm: "not a fan of the tight sitting"
Ưu: "The Welcome from the crew member and Istanbul airport"
Khuyết điểm: "Food, Drinks and the service from Crew."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Crew were very nice and professional."
Khuyết điểm: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Ưu: "I did not fly back with Turkish airlines. I decided not to take a chance. Please read comments below."
Khuyết điểm: "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
Khuyết điểm: "They lost one of my bags but I got it in the afternoon the next day."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "I didn't like what airline did to my mother-in-law was here arrive at JFK an hour before her flight left because another airline counter day or late day since she was a no-show when the plane is still sitting there and she was there an hour before the plane left I would never fly this airline and I will let everyone know that this is the most corrupt airline out there"
Khuyết điểm: "I didn't like what airline did to my mother-in-law was here arrive at JFK an hour before her flight left because another airline counter day or late day since she was a no-show when the plane is still sitting there and she was there an hour before the plane left I would never fly this airline and I will let everyone know that this is the most corrupt airline out there"
Khuyết điểm: "There wasa cue 100 m before the gate at Istanbul Airport. The cue became a crowd ahead 4 gates, everybody nervous, pushing, no order, late for boarding, no information. Never seen such nervous crowd."
Ưu: "The quality of service is always on top, kindness and help is always when you ask..."
Ưu: "Turkish delight and endless beverage service :)"
Ưu: "The entertainment part."
Khuyết điểm: "It wasn't comfortable. They never give you a gate number in your ticket and I had to go and ask for it many times.No Internet, you had to pay to get access, why should I when you pay a lot of money for your ticket. Food choices sucked because they said sorry we only have one item from the menu...really? You are making me eat something that I don't want to eat.."
Khuyết điểm: "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"
Ưu: "sevice, personnel"
Khuyết điểm: "food"
Khuyết điểm: "The food is horrible"
Ưu: "Super friendly & helpful staff! Good food and drink, very nice flight! Nice movie selection and good music!"
Ưu: "One of the best airlines I've ever flown. Would definitely recommend."
Ưu: "Liked most of the part."
Khuyết điểm: "Requested a wheel chair for elderly person with difficulty of walking. The flight from ODS through Istambul to MIA. Did it get the wheel chair in Istambul. For such a great airline big disappointment in this matter."
The flight was good. Much is to be desired with the food. The landing can be a little better. Overall I would fly with you again and I would recommend you to others.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
please turn the wifi on in all flights :(
The entertainment screen and power outlet was out of order on whole left side of the plane for the full ride- 6 hours. It was terrible to be crammed in and have no where to escape to.
I had to wait over an hour for my luggage. A baby’s car seat jammed the luggage system.
The mask policy is not enforced by the crew. Multiple people around us would not even wear the mask or have it on their chin. Flight attendants would walk past these people and not say anything. All they do is make overhead announcements about the masks being mandatory but they are terrible at enforcing the rules, very disappointing.
Khuyết điểm: "Better food options for those in group 1"
Khuyết điểm: "Pagar una maleta demasiado"
Khuyết điểm: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Ưu: "Loved sitting in exit row. So much more room!"
Ưu: "Seats were comfortable enough to sleep for a few hours"
Khuyết điểm: "The ac in cabin could have been a lot colder"
Ưu: "Flight going to Cabo was delayed and coming back to California was delayed. Ridiculous!!!!"
Khuyết điểm: "Be on time"
Ưu: "The crew was fine"
Khuyết điểm: "The worst international flight I’ve been on in years. No seating room. The movie was shown on tiny screens in the center aisle (which I didn’t think existed anymore) and was barely audible and tuned in and out. The plane also lacked air conditioning. A truly awful experience."
Ưu: "Food and staff are great"
Khuyết điểm: "Small space between seats"
Khuyết điểm: "Less boarding groups"
Khuyết điểm: "The crew was not friendly. Rude tone."
Ưu: "Free movies on the included display and electric outlets are top notch."
Khuyết điểm: "I wish they would offer food service more in the middle as we just ate before boarding."
Ưu: "Only the food on this trip was good. Everything else had issues."
Khuyết điểm: "Poorly organized boarding at Miami. Agent did NOT speak clearly. Uncomfortable long walk outside uphill ramps and steps to board on the a tarmac. Purser’s PA system only worked occasionally. Most communications relayed from rear. My first class seat in row 3 was broken partially reclined."
Ưu: "Crew on and off plans were helpful and nice."
Khuyết điểm: "Delayed for hours for a short one hour flight with multiple gate switches."
Khuyết điểm: "Most everything could have been better. All phases were far below average."
Ưu: "Direct flight Good crew"
Khuyết điểm: "Nobody gave us an explanation on why it was late"
Khuyết điểm: "Because they canceled my flight and i had to buy another ticket for 380$ and after that I realized my chair was available and i took a picture. It was really bad and i never choose again American Airlines."
Khuyết điểm: "Bathrooms didn't work delaying initial departure an hour. Ran to connecting flight and made it prior to door being closed. 12 passengers in total were told that we would be boarded and then were abrubly told none would be boarding our final leg to the Caymans even though our seats were available. Horrible company culture not focused on customers."
Ưu: "on time flight, excellent crew"
Khuyết điểm: "No being able to book seats easily and having to phone in for this"
Ưu: "I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight."
Khuyết điểm: "I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather."
Ưu: "Staff great, food good"
Khuyết điểm: "Seats had no cushioning for bottom. Need to improve"
Ưu: "Nice flight once we finally boarded!"
Khuyết điểm: "Flight was late causing me to run for my connecting international flight in LAX."
Ưu: "Quick easy flight"
Khuyết điểm: "The terminal was a long way from the main terminal and accessible only by shuttle bus. Also we had to re-check our bags following our first leg flight and subsequently couldn't change our flights to an earlier departure."
Ưu: "They offered pretty decent food and snack options that were included in the flight- the high quality chocolate ice cream was an especially nice touch as well as the included wine. My seat appeared to have more space than the flight previous to it, so that added a lot more comfort without the extra expense of having to pay for the "more space" seating- I often feel like airlines nickel and dime you to death these days. Perhaps it was just the luck of the draw, but the seats had much more legroom than my first flight to Paris as opposed to the return to NY. The flight crew were all courteous and pleasant. Leather seating with readily available pillows and blankets for all was a nice touch as well."
Khuyết điểm: "Having to use communal screens for watching movies and shows, having no choice as to what was displayed, having trouble seeing everything displayed (too far and small to see nuance in dark scenes and print on screen), having only one bathroom mid plane."
Khuyết điểm: "delayed, missed connection, no assistance automatically booked for 24 hrs later connection, no accomodation travelling with infant, had to spend the night (total >12 hrs) at security post, no AA employee available to assist, horrible customer service actually AA does not know if there is such a thing as customer service exist!"
Ưu: "I gate checked in the stroller at LAX. When it was pretty much dumped in front of me at LHR with an unspecified apology, the sun hood was bent so it doesn't fold right anymore, there's scuff marks on the side, there's a part missing from the left wheel and it drags to one side now. Not happy. If I'd been told, we'll take this off you and damage it, I might have checked it normally. Our car seat was fine."
Khuyết điểm: "Damaging our stroller. Food wasn't good either. A yogurt with various toppings apparently is a "Continental breakfast"."
Khuyết điểm: "Not much offered on domestic flights."
Ưu: "The plane was big and comfy to sleep in."
Khuyết điểm: "Well no snacks but that's costumary these days"
Khuyết điểm: "Two hours late due to not having adequate equipment"
Khuyết điểm: "Overnight stay due to missed flight with no luggage or medication."
Ưu: "On time start and finish. All but one of the crew were pleasant. One was a bit imperious and seeming overwtought."
Khuyết điểm: "The 9 hour international leg of our flight was very, very uncomfortable. I'm 6'2", not a freak, and my legs were jammed against the seat frame in front on this new dreamliner Legroom AND seat width both markedly less than the short haul Airbus on our fist leg. To get one of the last 'extra room' seats would have been 179.00...rediculous. This was abuse."
Ưu: "The crew relax and smile"
Khuyết điểm: "very small seats"
Ưu: "Value for money"
Khuyết điểm: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."
Khuyết điểm: "Delays, attitudes, and fees"
Ưu: "Sat in the exit, very nice and comfortable Crew was very well dressed and polite"
Khuyết điểm: "Boarding was very disorganized Flight was almost an hour late After getting on the plane, there was at least another 20 minute delay"
Khuyết điểm: "Plane was falling apart. Food served frozen cold. Entertainment was commercials then nothing for hours. Crew was a mess and rude. Flight from hell."
Ưu: "Clean, friendly staff, great baggage tracking. Smooth flight."
Khuyết điểm: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers."
Khuyết điểm: "This flight did not offer any firm of entertainment. Very old plane ."
Khuyết điểm: "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"