Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
A to Z on this flight was just great!
Ưu: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Khuyết điểm: "Better service from the crews."
Ưu: "The service was excellent"
Ưu: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Ưu: "Great foods and services"
Khuyết điểm: "The plane needs upgrade business class seats"
Khuyết điểm: "Flat beds on second flight"
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "The food selection, there is several pre-order meal based on diet or your religion"
Khuyết điểm: "The seat pitch at least 33""
Ưu: "Good boarding, good arrival gate"
Khuyết điểm: "Old plane, entertainment system is very old and screen bad"
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Khuyết điểm: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Ưu: "Food was good"
Khuyết điểm: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Ưu: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Khuyết điểm: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Ưu: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ưu: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Khuyết điểm: "Nothing"
Ưu: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Khuyết điểm: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Ưu: "Comfortable flight, punctual, helpful crew."
Khuyết điểm: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Khuyết điểm: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Ưu: "Spacious and comfortable bed."
Khuyết điểm: "The food wasn't that great. Average at best."
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "Movie selection was great. Food was decent. Comfort was expected"
Khuyết điểm: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Khuyết điểm: "Expected to have more indian movie choices."
Ưu: "great crew service. my first time flying with singapore airlines and they delivered"
Ưu: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Ưu: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Khuyết điểm: "Nothing bad to say about this flight. Great airline."
Ưu: "Boarding ok, timely departure. Food very good for plane food."
Khuyết điểm: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Ưu: "I paid for an economy class ticket but got first class service."
Khuyết điểm: "Nothing"
Ưu: "Just a generic flight. Had nice movies but nothing special."
Khuyết điểm: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "The wonderfully kind and friendly air hosts and hostesses"
Khuyết điểm: "Nothing"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Khuyết điểm: "I didn't care much for the meals, but my husband loved them."
Ưu: "Second bag was four foot bronze statue, no problem or extra cost"
Ưu: "Made Econ class feel like biz :)"
Khuyết điểm: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Ưu: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Khuyết điểm: "Nothing"
Ưu: "Food & condition"
Khuyết điểm: "Crew were unfriendly and rude"
Ưu: "Service was great, food was alright, was able to move from a middle seat to a window."
Khuyết điểm: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Ưu: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Khuyết điểm: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
I flew business class for the first time. The flight crew was attentive. The seats were extremely comfortable. A wonderful experience!
Khuyết điểm: "Nothing"
Ưu: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Great crew. Very polite."
Khuyết điểm: "Overcrowded plane. Uncomfortable seats. No room to move around."
Ưu: "Keeping time"
Khuyết điểm: "There should be wi=fi."
Ưu: "Crew, food and entertainment."
Khuyết điểm: "Everything went well."
Ưu: "Seats were really comfortable, able to lean back further than most, with large screens and good entertainment options. Also liked that there were open areas on the plane that you could go stand up and stretch out for a while at."
Khuyết điểm: "About halfway through the flight the bathrooms definitely needed cleaned. By the end of the flight they were disgusting, with toilets and sinks clogged and no tissue. I'm really surprised Emirates allowed this to happen, because everything else was great."
Khuyết điểm: "Really, nothing"
Ưu: "The crew was very polite and professional."
Khuyết điểm: "There could be more legroom."
Ưu: "Great customer service, great and always smiling crew, wonderful flight"
Khuyết điểm: "the food options need to be more. an option with steamed rice should always be available"
Ưu: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
Khuyết điểm: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."
Ưu: "Crew was amazing and meals were perfect."
Ưu: "Flight was quicker than expected"
Khuyết điểm: "Food and the attendants"
Khuyết điểm: "I don't need to be forced to look at advertisement of Dubai airport and then Dubai itself right before landing, when I have 10 minutes of movie left"
Khuyết điểm: "There should be no classes. All seats should be sleeper seats,"
Khuyết điểm: "My seat is horrible with something looks like vomit everywhere between a gap of the seat in front of me. Also the touch screen is not working, at first I pushed so hard until i hurt my finger tip, at the end I used buttons on an remote to control the screen(stupid me!!). The screen reset to an old version couple of times during the flight the crew had to reset for me( the airline should know what i'm talking about) It's a six-hour flight but the meal was literally served at 8.55pm(original time) in my section which is the last section to get food when the flight took of at 6.10pm(original time) - almost three hours into the flight. Can't believe they claimed to be number one airline in the world. If you fly to the States from thailand. Take Quatar if you want to go to the east coast or asian airlines any thing japanese or korean or even chinese airline like Hainan airline. They are all way better than this."
Ưu: "Crew is great and on their game"
Khuyết điểm: "Stuck next to and surrounded by crying babies on a long haul flight is terrible. So uncomfortable! Wish I could afford to upgrade but I suppose I must tough it out:/"
Ưu: "Food was good when we got it."
Khuyết điểm: "Flight crew was horrible. They rarely picked up Trash and I had my call button on for 2 hrs before someone actually responded just for something to drink. They also continually bumped into everyone walking down the aisle as well as hit people with the food carts. They definitely need a lot more training. Not happy at all."
Ưu: "The food, crew and comfort were as good as can be on a 14 hour flight."
Ưu: "Staff on board was very nice and attentive. Much nicer than the crew on my outbound flight"
Khuyết điểm: "Trash was not picked up frequently enough. By the end of the flight the plane was a pig sty. Also there was no toilet paper in the bathroom at the deprting airport"
Ưu: "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
Khuyết điểm: "I did not like that only one bag is allowed on the flight if you are in economy."
Ưu: "The entertainment systems was really good."
Khuyết điểm: "The service of the crew was one of the worst I've ever had..."
Ưu: "I liked most of the food service. Not breakfast."
Khuyết điểm: "Cramped seating on 1st flight. High business class fares."
Ưu: "Friendly staff and on time schedule"
Khuyết điểm: "Tight leg room"
Ưu: "Everything except boarding and internet"
Khuyết điểm: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
Ưu: "Crew members were great. Was on time and early."
Khuyết điểm: "1. Seats seemed tighter than I'm used to. 3-4-3 setup from ATH to EWR. I flew it today. 2. Food: standard. Not ethnic which I was expecting for a Dubai airline. 3. Color scheme: overhead lighting was your yellow incandescent light bulb color. Made the interior feel dated. However the ceilings had tiny lines like stars. This was a nice touch."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Food and entertainment and punctuality"
Khuyết điểm: "Quite a long wait to disembark"
Ưu: "Everything. Emirates is fantastic. Great service more room in economy than others."
Khuyết điểm: "Nothing."
Ưu: "My first time on Emirates and it was great. Lots of room and amenities even in economy. Food was surprisingly good."
Ưu: "First time flying in double decker plon"
Khuyết điểm: "I would have been happy to receive points for travel on star alliance"
Ưu: "Crew was nice they're helpful flight was on time. I like it when things go smooth at the airports."
Khuyết điểm: "Not enough leg room or people's were bumping as they by. Needs elbow room."
Ưu: "Customer service, food, the flight in general was good."
Khuyết điểm: "I lost TV signal a few times and therefore wasn't able to watch the games I was interested in. But I understand this is beyond your control at times but the whole system would benefit from an upgrade. The touch screen sometimes takes a while to respond so making the process a little tedious."
Ưu: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Ưu: "I was expecting something similar to last year. Unfortunately, my screen did not work and when I switched seats the seat would not recline properly. On the flight back from DXB-MCO they ran out of lamb only had chicken."
Khuyết điểm: "Please see above"
Ưu: "I had an empty seat next to me"
Khuyết điểm: "A big lady sat in the empty seat because it was on the isle....dang it"
Khuyết điểm: "There was a delay"
Khuyết điểm: "Again shortage of food and very rude manager in flight. traveled with kid."
Ưu: "The wrap-around head rests help with sleeping. The good size blanket was comfortable and kept me warm. I really liked the bigger entertainment screen and excellent choice of movies and TV programs. I've never had 'Homes International' and 'Don't tell the Bride' on any flights, which are favorites of mine and are very popular.. I fly on 16 flights/year domestic and international. The flight attendants were very pleasant and helpful."
Khuyết điểm: "It was a bit too cold. I was in row 50 on the aisle. I am vegetarian so was pleasantly surprised with the fish curry being on the menu, but couldn't see or taste the fish. A bit disappointing."
Ưu: "Entertainment and the food"
Khuyết điểm: "Can't think of anything I didn't like."
Ưu: "It was more comfortable than a US carrier's coach class, but ,8 hours in coach is still rough."
Khuyết điểm: "So much delayed due to plane problem.. 8 hours total delay..."
Ưu: "I was siting by an exit door, and it was plenty of room for my long legs."
Khuyết điểm: "Nothing not to like."
Ưu: "Food is good"
Khuyết điểm: "Seats too cramped, too much noise in the flight people have no respect"
Ưu: "From Los Angeles to Dubai there was Airbus A380 and that was amazing with a lot of fun available like free wifi hundreds of movies etc"
Khuyết điểm: "I like rvery thing so I can't say any thing every thing was good"
Ưu: "They were very attentive and proactive."
Ưu: "Crew good. Seat better than airbus seats!"
Ưu: "Very attentive crew"
Khuyết điểm: "Boarding was chaotic, the gate agent did not call to board by group number"
Ưu: "First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew."
Khuyết điểm: "Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around."
Ưu: "The in flight entertainment had an excellent selection of new movies but..."
Khuyết điểm: "With 30 minutes left until we landed the airline decided to play on every single screen and at maximum volume a Thai tourism video. For 30 minutes this video played, the flight was only 1 hour 20 minutes. It’s the little annoyances like this can’t make an short trip irritating."
Khuyết điểm: "Passengers in front were very loud for a night flight and drinking, air crew didn't tell them to be quiet."
Khuyết điểm: "Ancient plane"
Khuyết điểm: "No veg food option"
Ưu: "Crew food excellent"
Khuyết điểm: "Could not get comfortable in the seats"
Ưu: "Seat from delhi was very small"
Khuyết điểm: "All okay"
Ưu: "They do an amazing and efficient job for a 1 hour flight. Check in was smooth, and actually she made a special effort to get us a good seat. Always customer oriented."
Ưu: "Crew is approachable and the food is fine."
Khuyết điểm: "To make sure the plane is properly check before the passengers enter the plane. That is SOP. Dental kit or toothbrush and toothpaste should be ready dont wait the passengers will request or ask. Hoping you will considered my evaluation coz the ladt time I took Thai, its nice. Thank you!"
Ưu: "Everything are very much poor. Worth than Vietnam airline.(coffee cup’s rim was broken It was very dangerous) I will naver on board Thai alway."
Khuyết điểm: "Nothing better~"
Ưu: "Everyone was very nice and hospitality was great."
Khuyết điểm: "a better selection of movies/entertainment."
Ưu: "Well done to all the crews."
Khuyết điểm: "None"
Ưu: "Food service on a one hour flight."
Khuyết điểm: "Nothing."
Ưu: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Khuyết điểm: "Business class seat in BKK-CCU sector. Food quality is substandard."
Khuyết điểm: "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"
Ưu: "On time and accommodating of the needs and requests."
Khuyết điểm: "They forgot to give me my food."
Ưu: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Khuyết điểm: "Entertainment system and seats are old."
Ưu: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Khuyết điểm: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
Khuyết điểm: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
Ưu: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Ưu: "Baggage did not make connection to Phuket."
Ưu: "Nice crew. Good food. Arrived safely."
Khuyết điểm: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Khuyết điểm: "Nothing"
Ưu: "Whole experience was excellent"
Khuyết điểm: "No snacks or drinks offered between meals."
Ưu: "I was given a seat with more leg room. The check in counter staff in Bangkok took the time to offer a suggestion of adequate seating."
Khuyết điểm: "The seat was a middle seat. Prefer an aisle seat. Crowded flight; no choice available to change to an aisle seat. PTV was old and difficult to set up. The seat next to me PTV was damaged. A sign clearly determine that. Perhaps a review of inventory functions would have improved that passengers experience."
Ưu: "According to the price, services was perfect"
Ưu: "Crew was very service oriented!"
Khuyết điểm: "The legroom was horrible."
Ưu: "Not much. First time flying Thai Airways long haul business class...lots of room for improvement"
Khuyết điểm: "The headphone connection was poor. Announcements could not be heard, crackling noise was constant. Food was tasteless, service was poor and infrequent"
Ưu: "Foo was good and staff were very helpful."
Khuyết điểm: "Movies needs to be updated and new , not dating back decades past!"
Khuyết điểm: "I was charged by Kayak and Thai airlines for the same ticket. Kayak charged me $286 and Thai airlines charged me $276. I will call Kayak when I get back home to the U.S. and fix this extra charge from Thai airlines."
Khuyết điểm: "Very uncomfortable seats in business class. Window seat passenger cannot get out without aisle Seat passenger being disturbed Food below par."
Ưu: "Mobility service help. Ground staff service with a smile"
Ưu: "I always fly Thai airways between Bangkok and Phuket. They are always on time, consummate professionals, and over all, a great experience. Very happy I was able to check my luggage through to my international destination! Thank you Thai airways!"
Khuyết điểm: "Nothing"
Khuyết điểm: "Outdated Entertrainment system... btw, no entertainment system... safety video had so many hiccups, need to restart multiple times. First flight which did not have either Pepsi or Coke products. Only carbonated drink available is spirite.. very disappointed. Crew was not friendly.. Even when the wish for entry or say bye, attitude and face they make towards Indian looking people was very unacceptable."
Ưu: "They provided metal cutlery for the meals (in plastic wrapping, just like with disposable plastic forks and such), which seemed like overkill but added a tiny touch of premium feel."
Khuyết điểm: "The in-flight entertainment system is kind of archaic, but it works."
Ưu: "It was only a short flight, but Thai Airways provided full service."
Khuyết điểm: "Nothing too much"
Ưu: "When I boarded this flight, I could already feel the Thai atmosphere. I generally enjoyed the flight without any serious problems."
Khuyết điểm: "I was surprised to realize that we were packed in this full flight to Thailand from Sapporo like sardines. However, it was OK because I was alomost always sleeping during the flight. I had to stayed up late at previous night. Actually I expected more about the Thai food on the flight, but the flight attendants didn't explain much about it and it was generally mundane."
Ưu: "Great movie choices and free headphones. Overall a great experience."
Khuyết điểm: "I had to deduct one star because we were seated in the emergency exit row. As there were no chairs in front of me we had a ton of legroom which was nice, but our screens were on folding arms. The screens in our row had to be folded and put away for landing, while the rest of the passengers got to finish their movies, I had to miss the last 15 minutes of mine."
Khuyết điểm: "Boarding process quite disorganized. Business Class, Star Allince and everyone board almost at the same time. There was a old printer super noisy and anoiying in boatding area.... please change it or use something to cover noise....."
Ưu: "Flight attendants were attentive. Meal OK. Drinks were plentiful!"
Khuyết điểm: "A bit delayed but frankly not bad for SE Asia"
Ưu: "Good friendly staff"
Ưu: "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
Ưu: "Crew were bright and cheery"
Khuyết điểm: "Even though a short flight 1 hour 15minutes I am surprised no VOD - not even in business."
Ưu: "Efficient cree"
Khuyết điểm: "Food was not good"
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Ưu: "The seats were so comfortable"
Ưu: "Terrific hot breakfast in bus. class"
Khuyết điểm: "Window did not darken like the others."
Ưu: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Khuyết điểm: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Ưu: "Klm's consistantly high standards in everything they do."
Khuyết điểm: "Nothing"
Ưu: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Khuyết điểm: "Not being 1 hour late"
Ưu: "Seat was comfy and spacious for economy class"
Khuyết điểm: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Ưu: "Friendly crew, upgraded seat was worthwhile"
Khuyết điểm: "More snacks in between meals,"
Ưu: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Khuyết điểm: "Doesn't"
Ưu: "Good for both."
Khuyết điểm: "Bigger seats."
Ưu: "Food, entertainment and crew was exceptionally friendly."
Khuyết điểm: "Seats not great for such a long flight."
Ưu: "The space at my feet with the chair in front was a bit akward."
Khuyết điểm: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Khuyết điểm: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Ưu: "Everything was good except for the entertainment consul for one of our seats."
Khuyết điểm: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Khuyết điểm: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Ưu: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Khuyết điểm: "My suitcase didn't come with the airline."
Khuyết điểm: "Not enough leg room"
Khuyết điểm: "Still waiting to board after missing this connection had to be booked on another airline"
Ưu: "Good flight, very attentive crew."
Khuyết điểm: "Flight departed 35 minutes late"
Khuyết điểm: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Ưu: "Food was excellent, frequent and filling"
Khuyết điểm: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Ưu: "Friendly in-flight personell"
Khuyết điểm: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Khuyết điểm: "Great"
Ưu: "Food was just fine, movie selection very good"
Khuyết điểm: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Ưu: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Ưu: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Khuyết điểm: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Khuyết điểm: "At some point the luggage was lost. here."
Khuyết điểm: "Nothing"
Ưu: "The flight was great."
Khuyết điểm: "Two hours delay in the start."
Ưu: "The included snacks and the seats."
Khuyết điểm: "Nothing."
Ưu: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Khuyết điểm: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Ưu: "Everything - Checkin, crew, food, entertainment"
Khuyết điểm: "Nothing"
Khuyết điểm: "magazines very dog eared and some badly torn"
Ưu: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Khuyết điểm: "No complaints at all."
Khuyết điểm: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Ưu: "The staff and crew"
Khuyết điểm: "Nothing"
Khuyết điểm: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Ưu: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Khuyết điểm: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Khuyết điểm: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Ưu: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Khuyết điểm: "Nothing"
Ưu: "KLM food and service are great"
Ưu: "Flight was quick, professional, friendly."
Ưu: "The service of the crew onboard"
Khuyết điểm: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
My ticket was cancelled 3 hours before the scheduled flight
Ưu: "The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out."
Khuyết điểm: "Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with."
Ưu: "is nice flay"
Khuyết điểm: "they are ok"
Ưu: "short lay over in Abudhabi. Flight was on time."
Khuyết điểm: "At Abu Dhabi airport my mother had to change her plane , where assistance for elderly and wheel chair was extremely limited . Also the food on the plane was not as good as the food service on most international flights."
Ưu: "Good crew"
Khuyết điểm: "Service could have been better"
Ưu: "Check-in was easy and smooth."
Khuyết điểm: "Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport ."
Ưu: "The food and the comfortable seats"
Khuyết điểm: "Nil"
Ưu: "Both planes had USB ports for charging phones. Food was better this time."
Khuyết điểm: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Ưu: "Used their larger A380 plane Good boarding and inflight service"
Ưu: "Food menu need to be modified."
Khuyết điểm: "Add chicken biryani, chicken shawarma etc."
Ưu: "great plane, comfort, crew"
Khuyết điểm: "Food and entertainment"
Ưu: "Very friendly and attentive stewardesses. Beautiful too"
Khuyết điểm: "The internet connection "Wi-Fly" is very weak. Data rates are outrageous. $4.95 plan is basically good for 5 minutes, $11.95 plan maybe lasts 10 minutes. Very disappointing"
Ưu: "Thanks. It was a pleasure to travel with such kind stewards. Thank you for honoring my request for veg(vegan) meals."
Khuyết điểm: "Everything was bullshit!"
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Ưu: "Customer service very good"
Khuyết điểm: "The flight left > 2 hours late from JFK to Abu Dhabi, and my connection was changed midair. Instead of changing it to the next flight, they changed it to a flight 16 hours later so I missed my entire day of meetings. The paid internet did not work inflight so I couldn't check my connection or receive emails. The crew was not friendly, and they also wouldn't give anyone any information about their connections during the flight, which resulted in ~80 people rushing the crew and the desk. It was very messy."
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Khuyết điểm: "A bag was lost at Ahmedabad airport."
Ưu: "Direct flight from JFK to Dubai"
Khuyết điểm: "Strong uncomfortable smell coming out"
Ưu: "Immigration was done at Abu Dabhi"
Khuyết điểm: "Not much selection on seating 48hr ahead. Getting off the plane for handy cap people was difficult. Not enough leg room for 6ft people."
Ưu: "Excellent at desk check in service, easy to change seat."
Ưu: "Nice meals, good entertaintment, comfort sleep"
Ưu: "Nothing special"
Khuyết điểm: "The flight crew was rude."
Ưu: "Everything was perfect...seats crew food accuracy"
Khuyết điểm: "Nothing"
Ưu: "Staff excellent on board Plane very high standard"
Khuyết điểm: "Waiting 1.25 hrs to check in in SYD- with 10 and 12 year old children Check-in staff member unclear on passport requirements"
Ưu: "The head flight attendant went the extra mile to ensure we got aisle seats together after our seats had been changed since we checked in. Very happy that she went the extra mile to pull it off. Movies and food were very good."
Khuyết điểm: "We didn't like that our confirmed aisle seat had been switched since we checked in and were confirmed. It was uncomfortable for a while trying to solve this with the ground staff, but they put the message through and I mentioned it again and it was resolved in the end."
Khuyết điểm: "Our connection from NYC was missed due to delay in leaving Abu Dhabi. The NYC connection wasn't request to wait for us, maybe five minutes would have been enough. After that, they took no care to book in a latter flight. They assigned unconfirmed tickets, which were not honored in the other terminals. I was able to get a seat in the third flight after, others were still left waiting. It took us longer to get a 1.5 hours connecting flight than to cross the Atlantic."
Ưu: "Not like trans Atlantic flights"
Khuyết điểm: "Some crew were mean"
Ưu: "staff were very courteous and attentive"
Khuyết điểm: "nothing"
Khuyết điểm: "The airline made it very clear that there is a class system and I felt like a refugee sitting in economy and was not fed well. Flight attendants were very good at ignoring your requests like it was fun."
Ưu: "Staff was great. Food was good, not great, but better than every other airline."
Khuyết điểm: "The guest services agent at Delhi when I checked in was very strict about having a through ticket at my destination which almost caused me to miss my flight. I had previously checked with the consolate at my destination and there was no such requirement. Upon arrival, there was no concern whatsoever about having a through ticket. I know she was just doing her job, but this caused a lot of unnecessary stress."
Ưu: "the flight was half full so we could really stretch out."
Khuyết điểm: "Good"
Ưu: "Good price to comfort ratio"
Khuyết điểm: "Horrible food , rest assured you will get a stomach upset"
Ưu: "Seats were comfortable proably because I was given bassinet seats because of infant traveling with me, though recliner didn't work"
Khuyết điểm: "I had lot of issues wrt handling my baby. No baby food was provided even after asking twice.No tea or coffee served in timely manner. Need to follow up to ask for tea or coffee. I wouldn't suggest this flight to anyone."
Ưu: "Economy class is okay in terms of space set-up. The US immigration organization and process in Abu Dhabi is perfect. We save a lot of time when landing in Dulles airport (Washington DC)"
Khuyết điểm: "I was surprised by the crew attitude; almost arrogant! First bad experience of this kind travelling with an airline from the Gulf :-("
Ưu: "Everything was lovely."
Ưu: "The aircraft and leg space in rare seats."
Khuyết điểm: "The boarding and getting off the aircraft was mess and no proper arrangement for transportation at Abu Dhabi. The ground staff was not cordial enough."
Ưu: "The crew was wonderful, as was the food and the aircraft itself. No complaints."
Khuyết điểm: "I wish there had been more movie options."
Khuyết điểm: "This ar line has no absolute respect for its people. It seems because it is a fight going to India, which apparently it is not an important country they can do anything. The worst gate (I do not know if this is the air line choice or not), there was no line to boarding, there was not enough seat at the gate and one of the people at the gate was insisting that travelers should sit. The crew was rude to the Indian people, however they themselves were not acting properly. The bus came to get the people from the gate to the plane in Abu Dabi was really bad."
Ưu: "It was a good experience with Etihad airlines, comfortable and ambience."
Khuyết điểm: "Food provided is not at all good. Very very poor."
Ưu: "Flight was comfortable and the staff was attentive and friendly. The food was goiod and the seat spacious and comfortable."
Khuyết điểm: "Boarding was chaos in Abu Dhabi. Business class passengers were not given priority boarding and were forced to stand in long ques in the heat and to be squeezed into a bus with all the others. This happened both in my outbound and return flights. This meant queing in the heat out on the tarmac with the economy passengers."
Ưu: "Food and entertainment are the two things I like about his airlines"
Khuyết điểm: "Comfort, economy class really sucks in this airline"
Ưu: "Crew are nice and friendly with huge smiles on their faces. They are happy crew and make their clients happy pessengers. Great service :) We will fly with Etihad again."
Khuyết điểm: "My screen doesn't work. Plane is bit old. Lavatory is smelly."
Ưu: "The micro-suites in business class provided ample room and privacy for a good, long sleep. The 11 hour flight passed by so quickly."
Khuyết điểm: "Nothing"
Ưu: "boarding procedure ; service in flight was good"