My bags never arrived to Beirut.
I just wrote a description of out boarding experience. It was bad. I hope you received it.
The food was good the movie selections needs improvement!
Flight from Istanbul to Toronto was delayed which made me miss my flight to Vancouver. No one is willing to pay for my hotel accommodation.
Everything was outstanding
Khuyết điểm: "Vegetarian food. 30% of people are vegetarian"
Ưu: "Seat was not comfortable"
Khuyết điểm: "Seats"
Khuyết điểm: "1 hour delay due to weather"
Ưu: "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
Khuyết điểm: "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."
Ưu: "The cabin crew was very pleasant and the service was great. Food was well prepared and served quickly."
Khuyết điểm: "Was a short flight so there wasn’t anything that made it unpleasant"
Ưu: "Friendly staff, good Turkish food, plenty of movie choices, etc. Overall good."
Khuyết điểm: "Seating space just too small for tall people: elbow room and front distance (awkward eating with long arms in confined space). But This is standard for most airplanes in economy class."
Ưu: "Service was excellent"
Khuyết điểm: "Turkish Air lot my suitcase. I will never travel with them again"
Ưu: "overall, service was great"
Khuyết điểm: "seats are too narrow"
Khuyết điểm: "My baggage was lost and I have yet to receive it."
Ưu: "Crew was good Comfortable seats"
Khuyết điểm: "food could have been better"
Ưu: "I did nit like anything..."
Khuyết điểm: "I hate kayak.."
Ưu: "The service was great and the price was the best out there. Everything about this airline was great except for the boarding process in Istanbul."
Khuyết điểm: "The boarding process in Isanbul was third rate. We went through five security screenings at the gate after having gone through airport security. We were crowded into a space that wouldn’t have accommodated a group half our size. Then we were criwded onto busses to stand and wait about 20 minutes while others cleared the five security screenings."
Khuyết điểm: "Warm airport and warm plane à/c needed"
Ưu: "Food good, good service"
Khuyết điểm: "Change of flight at lstanbol.no help to carry hand bags especially for seniors."
Ưu: "Airplane crew was amazingly friendly and helpful"
Khuyết điểm: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Ưu: "Comfortable and uneventful flight - just the way it should be!"
Ưu: "Boarding process started early and was efficient. Short flight so not much to say."
Khuyết điểm: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Ưu: "Will never use kayak again"
Ưu: "The customer service was top notch!"
Khuyết điểm: "Could have used a few more air conditioning vents"
Ưu: "Feeding and taking good care of passeger by giving out naccessary information promptly . Thank you again."
Khuyết điểm: "Nothing."
Ưu: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants. Gave us pillows, blankets, headphones, slippers, socks, ear plugs, an eye mask, and toothbrush and toothpaste."
Ưu: "Everything else"
Khuyết điểm: "Leg room is too narrow and seat cushion is too harsh to sit on for a 12 hour flight"
Ưu: "Timing of the flight."
Khuyết điểm: "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
Ưu: "The plane was better then the usual"
Khuyết điểm: "Timing"
Khuyết điểm: "It was very hot during the entire flight."
Ưu: "Crew friendly and accommodating."
Khuyết điểm: "Much of food, esp mac and cheese, cold."
Ưu: "First time flying with Turkish. On time, smooth takeoff/landing, top notch food, entertainment, easiest and most comfortable transatlantic flight I've ever been on. Will continue to fly Turkish every time I have the option to"
Khuyết điểm: "Everything was top notch"
Khuyết điểm: "Nothing"
Khuyết điểm: "The plane was late, we missed our connection. Turkish Airlines also lost our baggage."
Ưu: "Good entertainment system and overall crew"
Khuyết điểm: "The flight was over booked and got delayed due to issues around seating. The team on the ground in the additional security check knew no English and it was ceothic."
Ưu: "The seat"
Khuyết điểm: "My light for an attendant was on for 20+ min, unanswered, while they were laughing loud behind thecurtain. 2) they announced that there will be a second round of food toward end of 11+ hrs fliht. It NEVER happened (::"
Ưu: "For a short flight, it was good. The seats were a bit bigger, and the crew was nicer. The food was ok."
Khuyết điểm: "Again some attitude from flight attendants. The food is average but again subpar compared to previous flights with Turkish Airlines."
Khuyết điểm: "Why this difference between India to Istanbul and Istanbul to New York flights?!!!!"
Ưu: "A lot of food and drink, toothbrush, slippers, etc."
Khuyết điểm: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Ưu: "All was great as mentioned earlier."
Ưu: "I had a really long lay over and got a free hotel. None of the airline personal will help you find the hotel desk you need to get to, but if you keep asking around you'll find it eventually(in arrivals next to the starbucks). Shuttle service to and from the hotel. The hotel was fine(I mean not great but it was descent)."
Khuyết điểm: "The flight attendants aren't super nice and if they don't understand you they kinda just move on. So that was sort of annoying."
Khuyết điểm: "Crowded -/ entertainment equipment bad"
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Khuyết điểm: "Possible food poisoning from the beef that was served on the plane."
Ưu: "The entertainment part."
Khuyết điểm: "It wasn't comfortable. They never give you a gate number in your ticket and I had to go and ask for it many times.No Internet, you had to pay to get access, why should I when you pay a lot of money for your ticket. Food choices sucked because they said sorry we only have one item from the menu...really? You are making me eat something that I don't want to eat.."
Ưu: "When we couldn't fly United (due to cost) we were not sure what to expect from Turkish Airlines since we didn't know anyone who had flown it before. It was very pleasant and we thoroughly enjoyed the flight. We felt like we received first class treatment in the economy section of the plane. From warm hand towels, beautiful menus for meals and beverages available, a toiletry bag and much more. The inflight entertainment was awesome. Love the large screen and the touch screen abilities. So many great choices."
Khuyết điểm: "The temperature of the cabin changed drastically from being very hot to very cold in a short matter of time. The boarding process was also not organized well at all as we lined up in our groups, but people did not follow this so although we were group A, somehow people from lower groups were boarding before us. The seats were a bit hard."
Ưu: "I'll start with the food. Authentic Turkish cuisine with multiple options. The entertainment trumps the food with dozens of movies. Let's face it, this isn't Emirates, but you can't go wrong with 15+ recent movies for a 10 hour flight. I watched three and even got some sleep."
Khuyết điểm: "Service was subpar, but this was a full flight. Boarding was pretty terrible with 3 security lines. The lines themselves were not a problem, but they did not provide nearly enough room at the gate for this, and the boarding started 2 hours before scheduled take off. Personally, I'd rather not sit on a plane for an hour before having to sit through a 10 hour flight, but we were not given a choice."
Khuyết điểm: "WOULD NOT TAKE TURKISH AIRLINES AGAIN IF MY LIFE DEPENDED ON IT. I took a flight from JFK to Tel Aviv, with a a layover in Istanbul. Turkish delayed my first flight by 2 hours, which caused me to miss my layover, and the next flight from Istanbul to Tel Aviv was not until the next day. They made me pay for a visa to get into Istanbul, took me to a hotel about 30 minutes from the airport, and then did not serve me any food for dinner. The Istanbul airport was a mess, the flight attendants and everyone working for the airline was EXTREMELY UNHELPFUL. Then on the return flight, they changed the time of my flight at the last minute, which caused me to almost miss it. On top of that, they lost my baggage and took a week to get it back. DO NOT EVER FLY TURKISH, YOU WILL REGRET IT."