Khuyết điểm: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Ưu: "Confort and kindness"
Khuyết điểm: "It was too cold"
Ưu: "Almost everything, especially the crew."
Khuyết điểm: "Don’t feel like anything should be better to be honest"
Khuyết điểm: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Ưu: "The crew was pleasant"
Khuyết điểm: "Baggage checkin & flight boarding was slow & disorganized."
Khuyết điểm: "Everything was good"
Ưu: "Crew was great, very responsive and hospitable!"
Khuyết điểm: "more lunch choices, especially choices without dairy products."
Khuyết điểm: "Travelled business class and was ace experience"
Ưu: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Ưu: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Khuyết điểm: "Food quality was not so good."
Ưu: "The crew is really welcoming"
Khuyết điểm: "The seats are too narrow and a bit too hard"
Ưu: "Good beverage service."
Khuyết điểm: "Over an hour delayj for departure."
Ưu: "Crew was very engaging and service was good."
Khuyết điểm: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Ưu: "The flight crew was so friendly and the food was really good."
Khuyết điểm: "Flight cancelled"
Khuyết điểm: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Ưu: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Ưu: "Gaps between seats are very narrow."
Khuyết điểm: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Ưu: "Nothing to mention"
Khuyết điểm: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Ưu: "MCR airport Mert & Greet parking was smooth and efficient."
Khuyết điểm: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Ưu: "Light snack and complementary wine"
Khuyết điểm: "Our lougage did not arrive"
Ưu: "Shirt flight but well catered, boarding was efficient and quick."
Khuyết điểm: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Ưu: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Ưu: "Nice flight ...was comfortable travel ...good food.Thanks"
Khuyết điểm: "No such things"
Khuyết điểm: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Ưu: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Khuyết điểm: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Ưu: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Khuyết điểm: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Ưu: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Khuyết điểm: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Ưu: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Khuyết điểm: "The food was okay, not that great."
Khuyết điểm: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Ưu: "Everything. Staff incredible."
Khuyết điểm: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Ưu: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Khuyết điểm: "What is there not to like about KLM? I cannot find anything."
Ưu: "Spacious cabins, friendly service"
Ưu: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Khuyết điểm: "No complaints."
Khuyết điểm: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Ưu: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Khuyết điểm: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Ưu: "Crew was excellent"
Khuyết điểm: "Economy was very tight! Seats were uncomfortable"
Khuyết điểm: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Khuyết điểm: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Ưu: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Khuyết điểm: "The stinky guy behind me, but that's not the airline's fault."
Ưu: "Not time departure and cabin crew were effective and efficient."
Khuyết điểm: "Nothing really"