Khuyết điểm: "When covid don't exists"
Ưu: "Food. Entertainment"
Khuyết điểm: "Flight atten"
Ưu: "The flight was on time. Crew was pleasant."
Khuyết điểm: "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
Ưu: "Crew was great, had a comfortable flight."
Khuyết điểm: "check in process"
Ưu: "Crew amazing, seat comfortable"
Khuyết điểm: "More new movie and menu for food diversity like noodles sandwiches.,,,"
Khuyết điểm: "The gate change notification on my phone was excellent"
Khuyết điểm: "I tried to cancel the flight more than 14 days before the flight and you didn't let me. I couldn't fly that day and i have not received a refund"
Ưu: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Khuyết điểm: "The airline's on time record has got to improve. Period."
Khuyết điểm: "The crew didn’t help on putting my carry on luggage into the overhead cabinet, I’m not tall enough to do this so I dropped my carry on luggage on the floor. Luckily didn’t hurt any people and a Hong Kong lady helped me on this. Besides, One of my luggage was missing, I’m still waiting for them to let me know where my luggage is. This is the first time I took Asiana Airline, according to all those bad experiences, I doubt whether I’ll take Asiana Airline again."
Ưu: "Exellent food service and comfort Will use Asiana in my future travels Had my best travel experience in years"
Khuyết điểm: "Meal the beef steak taste like beef jerky"
Ưu: "Excellent service"
Khuyết điểm: "Nothing"
Ưu: "on-plane flight operation is very good"
Khuyết điểm: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Khuyết điểm: "The crew was very rude and we were only served one meal"
Khuyết điểm: "Old aircraft, seats uncomfortable, not much better than economy class. Rick"
Ưu: "Flights on time , good seats and a good services"
Ưu: "I liked the way the stewardesses were respectful of my need to sleep. When I woke up they offered me a drink but were not pushy. Very pleasant/"
Ưu: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Khuyết điểm: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Khuyết điểm: "Always late"
Ưu: "Crew was nice. Food pretty good"
Khuyết điểm: "Every plane delayed."
Ưu: "Atleast inform me about the fact so I can decide if I want to keep the seat or ask to be transferred. I understand they want to cater to needs of animal lovers but please understand not everyone is comfortable around animals."
Khuyết điểm: "i did not like that i was seated next to someone with a pet dog that never stops barking. I hardly slept and the dog smell is very unpleasant I lost my appetite."
Khuyết điểm: "Not enough water"
Ưu: "Kind and professional service."
Khuyết điểm: "Food I like to have was run out so I had to eat whatever available."
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Ưu: "The service, foods"
Khuyết điểm: "The servers were very nice. They were always willing to help with all passion. The foods on board were decent. I love it how they had Korean traditional foods and American foods for the choice! I had 2 free bags checked with 22kg for each which satisfied me. Also I brought 2 small carry on bags. The only thing is the English of some servers were not really good. Sometimes they didn't understand what customers said. But I think it is just fine"
Ưu: "On time"
Khuyết điểm: "The air was not pure it circulated and I got sick next time make sure the ac is working properly and there was no choice for food selection it the same during the entirety flight the flight attendants did not understand English I have to point or using signs language"
Khuyết điểm: "did not attempt to treat layover passengers with extra comfort. flew HNL to ICN 9-10 hr layover at ICN for 4+ hours, ICN to BKK (final destination). ICN to BKK flight if at all possible should give upgrade to preferred seat, higher or at least offer connecting free seats... no concern for passenger who need rest due to the long haul..."
Ưu: "Good service. Comfortable economy seats"
Ưu: "The crew was pleasant and professional. The food was pretty good, though not excellent."
Khuyết điểm: "This was a tired old aircraft not up to international standards for business class. The entertainment package was virtually nonexistent. There was no menu, and you just scrolled through channels to see what was already playing. There was no watching from the beginning of the movie, and no rewind or pause function. The video quality was abysmal, as if you were staying in a cheap budget hotel with an antenna TV. There was no privacy on this 11 hour flight, As you sat immediately adjacent to other passengers, unlike on the other long-haul carriers. I have had better experiences in premium economy on other airlines. This aircraft should be retired or seriously upgraded to justify the added expense of business class."
Ưu: "I liked everything about the flight. The attendants were kind and I received great service."
Khuyết điểm: "Nothing"
Ưu: "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
Khuyết điểm: "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Service was very professional and the food was good too."
Khuyết điểm: "No qualms with this trip. Everything was good"
Ưu: "Crew was friendly from start to finish."
Ưu: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Khuyết điểm: "Limited in flight entertainment for children."
Ưu: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Khuyết điểm: "Nothing that I didn't like. Very impressed from beginning unti landed."
Khuyết điểm: "the flight was late 30'."
Ưu: "The service-oriented and very pleasant attitude of the flight attendants made up for the other inconveniences."
Khuyết điểm: "Suitcase was damaged. Flight was delayed 2 hours. Movie choices were limited--especially for foreign films. Wish there were more international films with English subtitles. However, the flight attendants made up for it by their attentive service."
Ưu: "The air "exercises" that you are forced to watch at the end of any Asiana flight are a joke- pressing on three pressure point? How about some leg or arm stretches? Flight took off and landed. Poor cabin speaker system; could not understand anything."
Ưu: "Food, service were great"
Ưu: "Enough space for feet, kind crew members, good food, free alcoholic beverages."
Khuyết điểm: "Air system got very cold over several hours during the flight. Experienced by myself and my traveling partner. There was also a huge gap of several hours when it seemed no staff came by for drinks, but there might be a chance that I just missed it. Also the display screen kept coming on, alone by just accidentally striking the switches on the armrest when moving. Not the best design, if this keeps happening."
Ưu: "Crew was polite and served cabin well"
Khuyết điểm: "Outdated entertainment system - plane should be replaced! Much less comfortable seats than United flight we took from Newark to Beijing"
Ưu: "Food and comfort"
Khuyết điểm: "Late"
Ưu: "Good service Easy to board Flight attendant awesome"
Khuyết điểm: "The seat needs more space and comfort for long flight. A321 is too small for long flight."
As an elite member i was put in the back - bad Also both flight delay total more than 1 hour
service was good meal needs improvement
Ưu: "Great food and entertainment"
Khuyết điểm: "On time departure"
Khuyết điểm: "Good everything"
Ưu: "The airplane is clean all the time."
Ưu: "Yes the crew was amazing and the seat"
Khuyết điểm: "As long as nothing bad happens that is plenty good enough."
Ưu: "Not too expensive"
Khuyết điểm: "Better/more comfortable seats"
Ưu: "Excellence in crew's attitude, promptness in service, very courteous."
Khuyết điểm: "A bit more bathroom diligence would have been nice, but the passengers seemed quite messy."
Ưu: "I was able to rearrange my seating, no surprises with the clear notification of the gate change upon my arrival, and quality of service was spectacular."
Khuyết điểm: "If the crew could have been more diligent with bathroom duties, a less of a surprise could have been noticed upon a visit. Not really their fault, the passengers seemed a bit more messy than expected."
Ưu: "The ability to select a special meal prior to flight was fantastic"
Khuyết điểm: "At times the flight crew were incredibly hard to hear/understand via the intercom."
Khuyết điểm: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Ưu: "Friendly staffs & price"
Khuyết điểm: "Not much legroom for economy"
Khuyết điểm: "Could have a better"
Ưu: "Living in novotel while staying in Taipei"
Khuyết điểm: "stuck in Taipei"
Ưu: "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
Khuyết điểm: "How can u loose a luggage"
Ưu: "Unknown flight by most of travelers thus easy parking, easy check-in, and no long security check line. 30 minutes, from check-in to be at boarding gate."
Khuyết điểm: "A ONT airport is a dying airport thus no amenities available near or in the airport. It is more a "local" airport then International airport but who cares. You get your flight going quickly........."
Ưu: "I like because they used a new aircraft."
Khuyết điểm: "They did not give us a new blanket, It was a used blanket from previous trip. Japan Airlines always gives a new blanket that still inside a plastic bag."
Ưu: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Khuyết điểm: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Ưu: "Flight is on time. Crew team is polite and smiling. Boarding is smooth."
Khuyết điểm: "Food is so so. As always , there is many carry on items in Asia flights and not enough space to put."
Ưu: "Better entertainment."
Khuyết điểm: "No footrests, skipped at mealtime and flight crew response delayed, not offered arrival form"
Ưu: "Excellent condition of Aircraft"
Khuyết điểm: "Nothing"
Ưu: "Good staff, new planes, polite and efficient"
Ưu: "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
Khuyết điểm: "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."
Khuyết điểm: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
Ưu: "what else can I ask for , fast boarding good service"
Ưu: "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
Khuyết điểm: "The lady, her name is Thi. She told so mean to me and my mom. Her service is not professional. I don't like her!!!"
Ưu: "I fly to South East Asia quote often and have tried a a few airlines. China Airlines has been the most consistent in all aspects. On time, ease of flying, on board entertainment. I will continue to look to use this Airline in the future."
Khuyết điểm: "The food could be better. Maybe offer an American choice?"
Ưu: "Food is good. I like cake and rice of China Airline. And I also was serviced well during the flight to San Francisco. The stewardess helped me a lot when I got trouble with my dizzy and more."
Ưu: "I had 4 seats for me"
Ưu: "I think it was overall great, and the crew was very nice."
Ưu: "The hand towels were a nice touch."
Khuyết điểm: "The flight was delayed and notice was only sent that morning. If I had known of the delay sooner, I wouldn't have left for the airport as early as I did."
Ưu: "Service, crew and food were exceptional"
Khuyết điểm: "Nothing to complain about"
Ưu: "The food, the plane."
Khuyết điểm: "Was delayed twice from Ho chi Minh city to Taipei and from Taipei to New York. I didn't miss the flight though"
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "Friendly staffs, decent leg room, boarding process was smooth"
Khuyết điểm: "A little limited on movie selections & food was ok"
Ưu: "Promptly served food"
Khuyết điểm: "Very tight connection due to delayed first flight"
Ưu: "T has good customer service. Good media selection"
Khuyết điểm: "The seats are pretty narrow and not enough leg room"
Khuyết điểm: "The flight fron TPE to HNL was delayed 90 minutes which caused me to miss my connecting flight in HNL. The crew did apologize"
Ưu: "The flight was short yet comfortable."
Khuyết điểm: "Nothing I can think of off the top of my head. Everything was fine."
Ưu: "Crew was nice and polite"
Khuyết điểm: "No information, lack of communication"
Ưu: "The food was excellent, service equals any other airline I've flown on and better than most. The seats were comfortable and the entertainment selection was outstanding."
Khuyết điểm: "I can't think of a thing that wasn't to my liking."
Ưu: "Generally comfortable. Friendly staff."
Khuyết điểm: "Food was mediocre. Entertainment was limited. The screens were outdated, making it difficult to watch anything."
Ưu: "Interior design is the best. Nice seating and in -flight entertainment"
Khuyết điểm: "My flight got delayed"
Ưu: "Friendly and helpful crew."
Khuyết điểm: "The flight from SGN to Taipei left and arrived late."
Ưu: "We purchased Economy Plus tickets and were bumped up to Business Class since there was no EC seats on this flight leg. Great service and meal."
Ưu: "The food was pretty good , I sat in premium economy, a far better enjoyable ride to regular economy so paying the a few extra hundred bucks help make a long flight tolerable. Oh yea the plane was nice it was the Airbus 300-777 I believe, also this was my first time flying with China Airline and overall it was a good experience ."
Khuyết điểm: "The stewardess' could of been a bit nicer and a little more attentive . They were just a few screws shy of being robots not the whole crew but most of them from what I've seen. If you didn't speak chinese it was hard to understand the announcements over the intercom from most of the crew in english, but hey what do you expect it's a chinese airliner. Other than that it was a decent ride."
Ưu: "The service good"
Khuyết điểm: "The water drop down from the calling and made my seat was wet,"
Ưu: "I like the chairs that have the reclining footrest."
Khuyết điểm: "The chairs without any sort of foot rest were not so good; it made the long flight feel even longer."
Khuyết điểm: "Seats were not comfortable"
Khuyết điểm: "If a flight is delayed, they could inform us."
Khuyết điểm: "They could improve on the entertainment and service."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."
Ưu: "Movies, crew"
Khuyết điểm: "Food"
Ưu: "Standard process"
Khuyết điểm: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Khuyết điểm: "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
Ưu: "Boarding by rows - great!"
Ưu: "Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick."
Ưu: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Khuyết điểm: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Ưu: "Short flight"
Khuyết điểm: "The airport is about 40 km away from Nha Trang"
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Ưu: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Khuyết điểm: "Delay 15’"
Ưu: "We left late but arrived safely and close to being on time."
Khuyết điểm: "Taking the bus to the plane is a nuisance."
Ưu: "Flight attendants are friendly"
Khuyết điểm: "Food is a bit pedestrian"
Ưu: "Easy check in and boarding, friendly staff"
Khuyết điểm: "No TVs in each seat"
Ưu: "Good customer service. No baggage charge."
Ưu: "Reliable, no nonsense, good price-quality ratio"
Khuyết điểm: "This flight is almost always late. Connections in Paris tend to be difficult."
Ưu: "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
Khuyết điểm: "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
Ưu: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Khuyết điểm: "Some friendly smiles from the ground crew would have made our trip a bit better"
Ưu: "Check in service was very good!"
Ưu: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Khuyết điểm: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Ưu: "A glass of red wine"
Khuyết điểm: "Broken seat would not recline"
Ưu: "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
Khuyết điểm: "Food was average"
Ưu: "service was great"
Khuyết điểm: "Plane is a bit old"
Khuyết điểm: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Ưu: "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
Khuyết điểm: "Equipment seems older, no entertainment system in economy class."
Ưu: "Flight was on time and crew was professional and polite."
Ưu: "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
Khuyết điểm: "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
Ưu: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Ưu: "Great staff, clean plane and modern"
Khuyết điểm: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Khuyết điểm: "No entertainment"
Ưu: "The food was good."
Khuyết điểm: "The airbus ventilation is terrible. The pilot was weaving up and down to much."
Ưu: "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
Khuyết điểm: "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
Khuyết điểm: "One hour flight was almost 5 hours long."
Ưu: "They deal very well with the handicapped. Very respectful and patient"
Ưu: "Very professional and very clean planes."
Khuyết điểm: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Ưu: "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
Khuyết điểm: "Everything."
Ưu: "The flight attendants were excellent! The flight went smoothly and on time!"
Ưu: "Plane was comfy and neat. No food was served as it was only a short flight which was fine."
Khuyết điểm: "Waiting on the tarmac for about 30-45 minutes before take-off with no explanation from the pilots was a bit annoying."
Ưu: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Khuyết điểm: "A good airline that is not confused about their market or customer base. No complaints"
Ưu: "Free baggage, nice plane."
Khuyết điểm: "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
Ưu: "On time, staff pleasant."
Khuyết điểm: "Airport lines at check in, security and immigration could go faster! Everyone shoukd allow 3 hours."
Ưu: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Khuyết điểm: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Ưu: "The service"
Khuyết điểm: "It's a very short flight but the staff as always is very polite and welcoming"
Ưu: "There was more leg room on this flight. The crew were very nice."
Khuyết điểm: "The boarding area was chaotic and we were unsure whether we were getting on the right bus. But loading the plane was very quick as both forward and aft doors were used. Everyone was in their seat within about 5 minutes."
The flight was very good, no problems. Movies and TV to watch. Food was ok. My only criticism is switching flights in Manilla was awful. . I have never seen anything done in such a ridiculous manner.. I came from Singapore with a destination of Hawaii. I am from the USA, so of course I had to go through customs. Can't blame the airline for this, but the Philipines ought to reconsider this process.
The leg room was very comfortable.
Philippine airlines is the best airline going. Always friendly and accommodating. If they had flights from west coast to east coast I would never use any other airline. It’s always a great experience with PHILIPPINE AIRLINES.
Need a refresh on these planes
It took over an hour to disembark and almost made me miss my connecting flight. Maybe they could have let the other airlines know passengers with connecting flights were running late. The flight was long and the seat space was very tight. The food was excellent. Crew was friendly and helpful.
Please change up the food.
Assistance to getting into gate and my flight since it’s my first time flying.
Ưu: "The crew did above and beyond what was expected. They were nice, friendly, and professional."
Khuyết điểm: "The line up at the check in counter was a bit of a mess and it took longer to check in. I was extremely upset at not being able to check in online and select a seat, I was therefore assigned a seat towards the end of the plane which I am not very happy with but it was rectified during boarding."
Ưu: "The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off."
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Ưu: "The flights were fine. Airplanes clean. Food and service good"
Khuyết điểm: "Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos"
Khuyết điểm: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Ưu: "Crew was great Seat could be better, recline and full bed hard to operate"
Khuyết điểm: "Seat adjust buttons difficult to use"
Ưu: "Crew are very helpful."
Khuyết điểm: "Need reclining seats"
Ưu: "Crew are good"
Khuyết điểm: "They like to change frequently the hours and connections are a disaster!!! If you are changing or doing connections , make sure You use the airline company and better buying from them directly"
Ưu: "Crew and check in were very accommodating to our family with two small children."
Khuyết điểm: "Food served did not have any vegetarian choices."
Ưu: "Flights to Manila and Denpasar were fine."
Khuyết điểm: "During the long 15hour layover to Bali, lunch and dinner vouchers were provided as long as you stay in the terminal. However, if you decide to leave the terminal, you had to relinquish the vouchers. No access was given to use the Mabuhay lounge and there’s not much options for rest or entertainment at Terminal 2."
Ưu: "The seats are not that comfortable and the flight delay was very had. Food just ok."
Khuyết điểm: "Delay, food, chair"
Ưu: "From the moment I entered the plane, I was greeted by smiling faces, smooth jazz, and a perfectly air conditioned temperature. It was at this moment that I knew I was in for a treat. There was so much leg room, I closed my eyes at one point and felt like I was laying on a beach in Hawaii. The plane had a fantastic movie selection and great cuisine. Even the crying baby in the row over was such a delight!"
Khuyết điểm: "Only thing I didn’t like was how much I liked it!"
Khuyết điểm: "Delayed no announcement made no compensation I am on an official schedule this is very unfortunate"
Ưu: "Very happy the crew was good all in all a good flight and great value for money."
Khuyết điểm: "I had to pay again for the ticket even when I did my confirmation with time."
Ưu: "Very little leg room and stinky toilet"
Ưu: "Air hostesses very helpful and polite"
Khuyết điểm: "No entertainment"
Ưu: "I was updated ahead of time about the status of my flight."
Ưu: "The service was excellent - warm, friendly and helpful"
Khuyết điểm: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Khuyết điểm: "It was horrible. A Delayed flight and then it took forever to get off the plane when we got to cebu"
Ưu: "Flight crew did a great job."
Khuyết điểm: "Flight check-in was total disaster. Unorganized lines and only for ticket counter agents compared to Emirates 28 ticket agent."
Ưu: "Food was ok"
Khuyết điểm: "All of my PA flights were late for this trip and boarding was scattered like they didn't know what they were doing. This one was 45 mins late and we nearly missed our connection. Will not fly with them again"
Khuyết điểm: "Check in at Kuala was a chaos. The agents were at a lost not knowing how to handle the family in front of me. It took them more than 30 minutes to handle just one family. I think there must be something wrong with the booking system. It took me 45 minutes to complete my check in."
Ưu: "Trip was awesome, as per my nephews they enjoyed every bit of it, it was their first trip abroad"
Khuyết điểm: "They liked everything, they gave a high rating.. perfect 10"
Ưu: "Comfortable seat."
Khuyết điểm: "Dessert"
Ưu: "Food wasn't too bad, stewards were pleasant but had to wait ages for water. Like the 2 4 2 layout so we didn't have to disturb anyone for "comfort" breaks."
Khuyết điểm: "Checking in, a few kg overweight, they made us put the excess into our hand baggage, it meant opening our 4 cases, actually moving things which weighs less than half a kg, complete waste of time, over half an hour. Complete waste of time as it's on the same plane FFS. Entertainment via iPads, poor selection of films."
Ưu: "The crew went above and beyond and made sure I had a meal that I could eat despite not having ordered ahead. Everyone was friendly and things ran very smoothly."
Ưu: "The crews are nice."
Khuyết điểm: "The plane was shaking and gave me nauseas"
Ưu: "Need more leg room"
Khuyết điểm: "Food, wasn't good"
Ưu: "got lucky and no one sat next to me. Boarding was fast"
Khuyết điểm: "No Entertainment module, have to pay for Wifi"
Ưu: "Customer service was horrible when I called to ask for assistance prior to the trip. The first flight was delayed multiple times for over ten hours due to weather (which was fine) and "waiting for a customer to board." The second return flight was again delayed. The worst was baggage: it took over two hours from parking at gate to me retrieving my check-in baggage from the baggage claim. This airline was horrible. Even though the flight crew was decent, I will not return. This was my first and will be my last time flying with this airline."
Ưu: "The food was ok."
Khuyết điểm: "The flight left Singapore 4 hours late. It caused me to not be able to take my fiancé to the movies before bed. I also only got 6 hours of sleep last night instead of 8. They didn't have any in flight entertainment for a 4 hour flight. It was really bare bones and it was slightly more expensive than other choices."
Ưu: "When you check in your flight from San Francisco to Manila it is very hard to get the seat assignment ahead I'm not sure why people are always nice when checking-in"
Khuyết điểm: "It's impossible to get ahold of a live person when traveling if you do not go to the airport to speak to somebody who can't seem to get anybody to pick up the phone I don't know why"
Khuyết điểm: "Manila airport and airline staff are terrible"
Ưu: "direct flight"
Khuyết điểm: "aircraft is a bit old"
Khuyết điểm: "Both departure and arrival flights were delayed"
Khuyết điểm: "It was an A330 plane and the configuration was 3-3-3. Usually, it's 2-4-2. This is not the way if you want to be a 5-star airline in 2020."
Ưu: "Seats were quite good"
Khuyết điểm: "Appalling service, not once did they attend to requests. No entertainment"
Ưu: "The flight staff was more than accommodating to my husband and myself as we both had become very ill . They did everything they could do to make us comfortable. The airline put us up in a hotel for the evening and got us on a flight the next day."
Khuyết điểm: "First I would like to say I understand things go wrong that are out of the airlines control but being grounded on a run way for ten hours is absolutely ridiculous . We both became very ill about two hours after eating on the flight to the point of needing medical attention. The delay ended up costing us $179 extra dollars for our car parked and it would be more than reasonable and expected for you reimburse us for this cost. We have a receipt for the proof of this cost . You can reach me by email email@example.com Sincerely Michelle bennett"
Ưu: "Crew was friendly and professional"
Khuyết điểm: "Boarding was slow and inefficient as there was no phased boarding by rows. Food was found very wanting. No entertainment."