Everything was wonderful!
The flight was good, however the food is horrible AVML.
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "Best crew we’ve ever had."
Khuyết điểm: "Qatar website needs work"
Ưu: "The 1-hour complimentary wifi."
Khuyết điểm: "Hope they had the immigration/arrival card on the airplane."
Ưu: "Very pleasant and comfortable flight with QA."
Khuyết điểm: "Nothing"
Ưu: "Everything was great"
Ưu: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Khuyết điểm: "The flight is too long"
Khuyết điểm: "Great selection of movies and the food was really good as well."
Khuyết điểm: "Food and seat comfort could be better"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Khuyết điểm: "Lost baggage maybe in Rome airport Conbecting flight qatar to vueling was worst"
Ưu: "Crew was excellent."
Khuyết điểm: "Food."
Ưu: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."
Khuyết điểm: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Ưu: "Flight service"
Khuyết điểm: "Comfort"
Khuyết điểm: "Nothing"
Ưu: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Khuyết điểm: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Ưu: "The flight crew are all amazing and provide excellent customer service."
Khuyết điểm: "No complaints."
Ưu: "Entertainment and food was good."
Khuyết điểm: "Long flight from Doha to LA."
Ưu: "Excellent friendly service"
Ưu: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Khuyết điểm: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Ưu: "The staff was very friendly and went out of their way to find us vegetarian meals as our booking was incorrect. They had some good movies to watch that made the trip faster"
Khuyết điểm: "Seats were uncomfortable and one can only eat vegetable curry so many times in a day. At one point I really just wanted dry cereal because rice and curry is not breakfast in my mind"
Ưu: "A new Dreamliner. Nice! Very good service. Gate personnel were very accommodating. Nice smooth flight. Doha airport was nice and mostly empty. Mediocre selection of restaurants."
Khuyết điểm: "Main course is not enough"
Khuyết điểm: "Okay"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Khuyết điểm: "I was charged a insanly high fee for my luggage that was almost twice the price of my original flight ticket purchase. the agent offered no resolution for the confusion in their web descriptions for baggage allowance. This must happen to customers frequently because the wording is not clear. i was very upset and due to this i will NOT fly this airline again. i was charged the price of a first call flight in total for economy service. NOT GOOD"
Khuyết điểm: "They arbitrarily switched the flight one hour ahead of schedule, with no notice so half the passengers ended up missing it."
Khuyết điểm: "It was an older plane. It seemed smaller and we had no choice in entertainment"
Ưu: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Khuyết điểm: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Ưu: "On time, good crew, easy connection."
Khuyết điểm: "Hard and tight seats for such long night flight."
Khuyết điểm: "Not allowing water on the flight made it extremely long and unbearable."
Ưu: "The flight was good. But daily they are delayed and the passengers had to miss the connecting flight."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "Short flight to LCA from DOH. Efficient staff"
Khuyết điểm: "Old A320 plane, no seat back entertainment, seating looking old Plastic food , very poor. Same thing happened to me last year, still no improvement on this flight sector. Definitely not 5 Star service that Qatar constantly advertises."
Ưu: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Khuyết điểm: "The entertainment system is poor. Hardly any movies/shows worth watching."
Ưu: "Better than costumer service in Thailand"
Ưu: "Almost every thing except TSA searching"
Khuyết điểm: "TSA part"
Ưu: "A380 FLIGHT! Woo Hoo!"
Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Ưu: "Excellent airline. Great experience. Easy. Professional. Efficient."
Ưu: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Khuyết điểm: "The food and the Duty Free shopping selection could improve a little bit."
Ưu: "Friendly used easy to use"
Khuyết điểm: "Non"
Ưu: "Good entertainment system, nice selection of movies. Very tasty vegetarian meals. Nice amount of recline on seats."
Khuyết điểm: "After selecting seats in advance and reconfirming the day before flight upon check in, on arrival at airport our seats had been reassigned to the absolute worst seats on the airplane. The service was not good, with dirty food trays being left in front of us for over an hour at a time, service request call buttons going unanswered, and no beverage service until long after meals were served. Seats very firm for such a long flight. While meals were very good, snack options were terrible."
Ưu: "Very professional crew. Modern plane."
Khuyết điểm: "The boarding announcements were in Arabic and Vietnamese. We did not hear it in English Perhaps we missed it if they did."
Air hostess service is good ! Food quality need to be better !
Discourteous airhostess on the jetblue flight from JFK to Tampa Emirates service was very good
Nothing more to add as overall experience during the journey is rated as 'Excellent'
Khuyết điểm: "veg food was mostly repeated and pizza wasn't great"
Khuyết điểm: "We didn’t get tea or coffee :("
Ưu: "Good leg space and entertainment options"
Khuyết điểm: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Ưu: "Plane was large and comfortable."
Khuyết điểm: "Boarding was chaotic and confusing."
Ưu: "first time on Emirates and its just so much better than anything else under all points of view"
Khuyết điểm: "vegetarian options"
Ưu: "The crew were attentive and friendly."
Ưu: "It was ok"
Khuyết điểm: "Love Emirates airline"
Khuyết điểm: "I did not get vegetarian food. And when i book that ticket i didn't get the option of food selection..."
Ưu: "The in-flight entertainment is quite good. Getting on the plane was a fine experience. The flight itself went smoothly."
Khuyết điểm: "Boarding either didn’t announce my zone or didn’t do it clearly enough. The meal service was decent but I don’t think the crew came by with tea or coffee much. The seats were narrower than I recall from previous emirates flights. Information on connections were said to have been updated in the entertainment system, but were not updated in actual fact."
Ưu: "Valuable reminders ! Updates regarding flights was superb."
Khuyết điểm: "Nothing to say."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones."
Khuyết điểm: "The food was poor quality, overcooked and even though I'd ordered a vegan meal, did not receive it. Crew was just okay. Completely disappeared after 1st meal; no water/juice service unless you went back to the back and asked for it. Overall was very disappointed based on previous reviews. This was a "meh" mediocre experience!"
Ưu: "Service, atmosphere"
Khuyết điểm: "1st food was same as it was from Karachi to Dubai"
Khuyết điểm: "Super delayed !! Delayed time is longer than flying time. What the heck !!"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Khuyết điểm: "We reached very fast"
Ưu: "No issues with flight times or boarding, flight crew were very nice and accomodating, plenty of entertainment options."
Khuyết điểm: "My pre-selected meal choice was not always followed through with. I requested a vegan meal from their choices and, as is often the case, was provided with meals that included dairy products, which I can not eat."
Khuyết điểm: "Didn't leave the UK, volcano"
Ưu: "Got a promotional upgrade and was incredibly impressed ! Flying will never be the same !"
Khuyết điểm: "The fact that my next flight is going to be economy"
Ưu: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
Khuyết điểm: "Nothing. Emirates are the best!"
Ưu: "I liked the service but the problem is carry on bags"
Khuyết điểm: "Carry on bags they're taking my small bags I don't like it they did to cargo"
Ưu: "The flight itself was fine"
Khuyết điểm: "But the next morning I became violently ill and had to be hospitalized. Before we took off Emirates reported they were deciding whether to remove a sick passenger from the plane before taking off, which they ultimately did. I wonder if everyone on the flight got sick."
Khuyết điểm: "I can't think of anything."
Ưu: "The service, the comfort,"
Ưu: "We landed ahead of time"
Khuyết điểm: "Less legroom than A380 which became slightly claustrophobic at times. Meal choice limited they ran out of one choice fairly early in the service"
Ưu: "Good entertainment selection. Nice quality blankets. Flight wasn't overbooked. Leg room. Complimentary wine."
Khuyết điểm: "We were delayed 2 hours on the runway. Temperature got hot during the night."
Ưu: "Excellent service and accommodation in business class. Could not have asked for more"
Khuyết điểm: "Nothing to memtion"
Khuyết điểm: "Fantastic customer service and attentive staff"
Khuyết điểm: "Crew were rude, kept knocking customers. no vegan meal No drinks offered for majority of flight poor quality entertainment, screen didn't work properly."
Ưu: "The flight left Kabul on schedule and we were at Dubai ahead of time. The flight was very comfortable."
Ưu: "Good, friendly service. Also was given a meal for a 1.5 hr flight!"
Ưu: "adequate leg space,to stretch and walk around"
Ưu: "The A380 equipment is beautiful and spacious even in coach. The changing ambient lighting added to a great positive experience. Food and service was excellent. The entertainment system and seat amenities are top notch - large screen, great selections, power sources, remote control (cabled). I was so impressed I planned to join their frequent flyer program (*** but see review of second leg - Dubai to Manila *** )."
Khuyết điểm: "Was served the wrong meal even though I double-checked with the FA."
Ưu: "Roomy and very comfortable A380 flight is great"
Ưu: "Great experience would Defo use them for our next trip."
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
Ưu: "Crew is attentive and helpful. Seats are comfortable in economy class. Bathrooms are well equipped and generally speaking clean. Meals are good quality."
Khuyết điểm: "I would change the snack in the flight Milan to JFK. instead of the pizza pesto, I would offer fruit options or regular breakfast food although it is a snack."
Ưu: "Nice flight"
Khuyết điểm: "time delay at Dubai Airport"
Ưu: "I was pleasantly surprised how great our travel with Emirates was. We usually fly in business class when traveling to Europe, but this time we were pleasantly surprise that the economy on our flight was as good as business on most American airlines. We are looking forward to another flight with Emirates!"
Khuyết điểm: "Everything was great, I can't think of one thing that disappointed me."
Ưu: "Flight still arrived reasonably on time despite being delayed. Service is excellent!"
Ưu: "I was siting by an exit door, and it was plenty of room for my long legs."
Khuyết điểm: "Nothing not to like."
Ưu: "Ample legroom, accommodating flight attendants, ample overhead space, great entertainment on board. WIFI available, plane beautifully designed. Wash rooms clean. Generous free baggage allowance. Food pretty good. Overall, a very pleasant experience."
Khuyết điểm: "WiFi free, but a bit weak."
Check in process was pretty long. We arrived at the airport almost 2 hours ahead, but were almost last on the line. Try to arrive to the airport 3 hours ahead, just in case. Flight was great. Staff was really nice, the meals were amazing and the entertainment was fantastic. Overall experience was good, except one major item. One of my bags was lost. The bags were supposed to go directly to my final destination of Albania, and transferred directly from Turkish Airlines to Air Albania. I still haven't received my bag, and don't even know where it is or who should be responsible (either Turkish airlines or Air Albania). Communication with each airline is difficult, with no updates and not very good communication....
Awesome thanks to the crew
Very good experience . Will fly again and will recommend friends and family to fly THY
We LOVE flying with Turkish airlines. So many little perks
Ưu: "The cred, the sets, the fact that I could use the tablet during the flight . The winds were strong , still, for some reason I had confidence in the pilots."
Khuyết điểm: "Maybe not imposing penalties if someone is missing the flight.."
Ưu: "Not much I liked at all for the rave I’ve been hearing."
Khuyết điểm: "Crew needs attitude adjustments, as well as the whole aircraft could use a makeover - it’s completely outdated. Plus, the layover in Istanbul was horrible! There were people not wearing masks, and airport staff wasn’t even enforcing any safety even if they saw wrong things happening."
Ưu: "Pilot's landing was top noch."
Khuyết điểm: "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."
Ưu: "Love love love this airlines! I wish the US carriers were like this!"
Khuyết điểm: "Food"
Ưu: "One of the flight attendants was rude"
Ưu: "The flight was on time , The crew was very professional ."
Khuyết điểm: "The online check in wasn’t possible so I wasn’t able to choose my seat."
Khuyết điểm: "Leg room Food choices"
Ưu: "Food was decent and the crew was great."
Khuyết điểm: "The air conditioning did not work in the front part of the cabin. I asked about it but nothing changed. It was very uncomfortable for everyone in that part of the plane. The back was cool front was miserable."
Ưu: "I was upgraded. Food was great"
Khuyết điểm: "Flight was late"
Ưu: "Flight was very comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Khuyết điểm: "The sounds of air was to much. I could hear the air outside and was bothering me."
Khuyết điểm: "Turkish airlines used to be airline offering good food, now you only get sendwich"
Ưu: "Baku airport stunning. Better dessert. Helpful crew. Perfectly on time."
Khuyết điểm: "Salad lame. Istanbul airport needs upgrade. Gate change twice in 2 hrs, no good announcement system. Baku airport baggage carousel not up to the standard of the Terminal glory."
Khuyết điểm: "Poor boarding one hour late , security people yelling, 4 gate changes food so so. Will not use airline Again..."
Ưu: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"
Ưu: "Cabin crew was so kind and all the time asking for my needs"
Khuyết điểm: "Airplane was a bit outdated and since the aircraft didnt had first class only business so the seating was un comfortable at all. By the way the aircraft is boeing 737 if im not mistaken."
Ưu: "Food and service were good ,good entertainment"
Khuyết điểm: "Seats were really uncomfortable ,there were problems with boarding ,good wasn't sufficient"
Ưu: "I was pleasantly surprised by quality of what i would call "domestic" flight..."
Khuyết điểm: "I think Turkish airline need to bring a bit more organization in boarding (it felt like original Southwest boarding process -- first come/first served or get in queue and hurry up wait (depending on one's point of view)..."
Khuyết điểm: "Atl to istanbul flight seat was very close to each other, legroom problem as I tall men."
Ưu: "Nice service, good food and resolving issues"
Khuyết điểm: "The fly arrived to late to Istambul which did not help much for the activities we were plannig.... space too small between seats"
Ưu: "Good food and courteous service."
Khuyết điểm: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Khuyết điểm: "It wasn't communicated beforehand to check in our baggage to electronics."
Ưu: "The flight staff was very friendly, even to difficult passengers."
Ưu: "Amenitied were great. We even arrived significantly early."
Ưu: "It was a smooth flight."
Khuyết điểm: "Food was so so. Turkish offers free excursions into Istambul for passengers staying over 6 hours. The excursion departs at 12p.m. This flights arrives at 11.25 a.m., but the lines in immigration are stupidly long. We arrived at the counter at 12.15. In a very unfriendly way, they explained the excursion had left, and no possibilities for joining it in Town. So, we were stuck at the airport for several hours. How stupid is to offer an excursion to passengers in layover, but program a flight with 300 passengers to arrive just in time to miss the excursion? Somebody has to think this over. This excursion should leave at 12.30, and it would avoid dozens of passengers stuck and unhappy."
Ưu: "Worst customer service ever."
Khuyết điểm: "Just don't do it. I've never been so mistreated. Everyone I met at the Istanbul airport who flew on Turkish was miserable and angry because of the way they were being treated."
Ưu: "Good attitude of aircrew"
Khuyết điểm: "There was heavy rain in Instanbul and our luggage was not covered. Half my clothing was soaked when I received it in Erbil. No rain in Erbil or Frankfurt, so I know who is to blame. Turkish Airlines in Instanbul. No way are they the best in Eurpoe..."
Ưu: "From extra free bag, to all the little things they give you to make you feel much more comfortable, to the scrumptious meals and constant attendants attentiveness to passengers needs. Loved everything!!! Especially the way we can follow our route on the screens."
Khuyết điểm: "Nothing at all"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Khuyết điểm: "No vegan good woithout order"
Ưu: "Everyone was so sweet and they gave out eye masks which where super helpful. I was more comfortable on this flight then any other."
Khuyết điểm: "It took a long time to board."
Ưu: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Khuyết điểm: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Ưu: "The flight was fine, the crew courteous and everything was ok until I got to my destination."
Khuyết điểm: "It turns out my checked luggage never made it to Budapest and the people at the airport did nothing to help with the fact that I had nothing on me because of that. They took my information to deliver the suitcase but since the luggage would not reach me for at least a week they did nothing to compensate for the fact that all I had on me were some books and my computer. I had to buy all new toiletries and since I am travelling for work basically had nothing to wear for my meetings. This was a really bad experience"
Ưu: "Excellent and cooperative staff. It was a smooth flight."
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Khuyết điểm: "always same food and poor conditining"
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "Ability to choose my seat when I checked in online, ability to get a free hotel stay for my overnight layover"
Khuyết điểm: "Food was so-so; the specific flight attendant's service could have been better; the multiple security checkpoints; checking passports before the gate was completely unorganized; the flight was slightly delayed (reason unknown) - didn't help that we had to be bussed to another gate to reach our actual airplane"
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Ưu: "Went above and beyond"
Khuyết điểm: "The return flight and it's connection were delayed for over 2 hours because of unspecified reasons. We just sat on the runway with no explanation"
Ưu: "Only check in with business line and fast track"
Khuyết điểm: "Same bus with economy passergers there are not Enugu room for my hand bags the crew wait all economy passengers to load and close the doors the they start to serve us and there r no interterments on the aircraft Business class in Turkish air line worse the economy class in qatar airways or Emirates or ethad"
Ưu: "Really enjoyed everything About Turkish airlines staff, crew, and plane"
Khuyết điểm: "Many other passengers were horribly rude. That's always a possible danger in flying of course!"
Ưu: "Very accommodating staff."
Khuyết điểm: "Temperature was up and down. Seats were small."
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
The gate crew in Paris was HORRIBLE. I purchased a Premium Economy seat and was "involuntarily downgraded" to regular economy, splitting up my family. There was no apology and they were very rude. And then they subjected me to an additional security check. When I asked about a refund for the difference, they simply said, "check with the ticket agent in LA when you get there." But due to flight delays, we didn't get to the ticket counter until 11 p.m. and they couldn't help me. The flight crew was astonished this had happened, and they tried to be helpful. But the whole experience was pretty lousy.
Air France lost my luggage again Its the second time in a week
Ưu: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Khuyết điểm: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Ưu: "How great everyone was and smooth sailing."
Khuyết điểm: "Made sure the flight was not over booked."
Khuyết điểm: "New variety of food"
Khuyết điểm: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Ưu: "Entertainment system failed repeatedly."
Khuyết điểm: "Entertainment system failed repeatedly."
Khuyết điểm: "The craft is a bit old. Harsh landing."
Khuyết điểm: "There was no entertainment and the food could be better"
Ưu: "The cue lines per zone are a brilliant idea!"
Ưu: "The crew"
Khuyết điểm: "Seats! They were too small!"
Ưu: "Crew and food were great."
Khuyết điểm: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Ưu: "Everything! It was a wonderful experience."
Khuyết điểm: "Nothing"
Ưu: "Crew was very nice and the food was excellent."
Ưu: "Food was ok."
Khuyết điểm: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Ưu: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Khuyết điểm: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Khuyết điểm: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Khuyết điểm: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Ưu: "Everything. crew friendly and food/drinks the best"
Khuyết điểm: "Nothing...all was wonderful"
Ưu: "Flight on time"
Khuyết điểm: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Ưu: "That I was able to sleep a bit on the flight - and that we gained an hour."
Khuyết điểm: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Khuyết điểm: "Tiny uncomfortable seats."
Ưu: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Khuyết điểm: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Khuyết điểm: "Plane left more than 40 minutes late with no explanation or apology."
Ưu: "The free glass of red wine when the plane finally took off."
Khuyết điểm: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Ưu: "It was a wonderful flight and service . Hospitality and welcoming."
Khuyết điểm: "Nothing everything was amazing ."
Khuyết điểm: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Ưu: "The crew and flight was faultless"
Khuyết điểm: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Ưu: "It was ok fligh"
Khuyết điểm: "Food was not so good"
Ưu: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Ưu: "La entrada"
Khuyết điểm: "El resto de cosas"
Ưu: "The airplane have great entertainment system. The cabin crew are very nice."
Khuyết điểm: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Ưu: "Plenty of seat space"
Khuyết điểm: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Ưu: "Good cabin, but very conjugated :|"
Khuyết điểm: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Ưu: "Crew was nice and responsive"
Khuyết điểm: "The overall experience is regular at best"
Ưu: "it was cancelled so they got me on the next flight on Turkish"
Ưu: "the Airline"
Khuyết điểm: "The Airport, Security, Boarder control."
Ưu: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Khuyết điểm: "Wheel chairs for my ill and aged parents was not provided"
Khuyết điểm: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Ưu: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Khuyết điểm: "One bag did not arrive in Toronto, apparently delayed in Paris."
Ưu: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Khuyết điểm: "Can't think of anything."
Ưu: "Food was surprisingly plentiful and good. Crew was friendly and helpful. Movie selections were adequate."
Khuyết điểm: "The leg room between seats was non-existant. I'm only average height and it was terribly cramped. For a taller person it would be torture."
Ưu: "The attentiveness of the crew and the online check in."
Khuyết điểm: "Missed the connecting flight and the luggage was on transferred on our next conncection :("