Staff are friendly and readily assists us seniors.
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Khuyết điểm: "Boarding process"
Khuyết điểm: "Late with no explanation and no communication just late to load. Late to depart. Late late late"
Ưu: "Crew are helpful"
Khuyết điểm: "PAL flights always delayed"
Ưu: "The flights were fine. Airplanes clean. Food and service good"
Khuyết điểm: "Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos"
Khuyết điểm: "Food smooth"
Ưu: "Ahead of schedule departure and arrival"
Khuyết điểm: "Poor/No IFE system, no wifi onboard and poor snack quality"
Khuyết điểm: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Ưu: "The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate."
Khuyết điểm: "They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay."
Ưu: "Food was good, and offered even on short flights. Crew is very nice"
Ưu: "Amazing crew excellent service as always"
Khuyết điểm: "IFE was down for the entire flight"
Ưu: "Crew are very helpful."
Khuyết điểm: "Need reclining seats"
Ưu: "Friendly crew."
Khuyết điểm: "Airport security was complicated. Had to go through security checks 3 times. Once at the gate (early) had to leave the area and go through security to sit at the gate again."
Ưu: "New A350 plane with excellent business class and great service, food and the entire James Bond movie collection on the entertainment system..."
Khuyết điểm: "Left 30 minutes late after the captain said we would have an on-time departure. Terminal 1 at MNL is just aweful!"
Ưu: "The most unorganized airline"
Khuyết điểm: "Better staff and communication."
Ưu: "plane and crew"
Khuyết điểm: "mla airport is at its worse"
Ưu: "The check-in crew was very efficient and helpfull"
Khuyết điểm: "Boarding was very delayed (1215am became 745am) with no announcement as to why until hours after flight should have departed. Food/refreshments was distributed but not allocated evenly. My elderly mother (the passenger) who was travelling on her own was only able to get a beverage"
Ưu: "Crew and check in were very accommodating to our family with two small children."
Khuyết điểm: "Food served did not have any vegetarian choices."
Khuyết điểm: "Missed the connection and had to pay to rebook"
Ưu: "There was some form of entertainment that they provided in the form of iPads so I didn't feel bored on the flight as I have trouble sleeping on flights. Because Dubai has an issue with transferring my bags, the airline did find and place my bag on the next flight"
Khuyết điểm: "Some of the programs had audio only and no videos. The food on the flight was subpar at best, the breakfast meal had scrambled eggs that had no form at all. THEY WERE RUNNY EGGS AND HAD THE CONSISTENCY OF BABY FOOD. Dubai has a habit of not transferring my checked bag to my continuing flight. And Dubai placed me on the wrong bus upon arrival so I couldn't get my bag to transfer my bag"
Ưu: "Wasnt bothered as compared to previous flights."
Khuyết điểm: "One hour delay in boarding and taking off and NO explanation from any airline personnel."
Ưu: "Clean toilets."
Khuyết điểm: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."
Khuyết điểm: "7:55 pilot says we will take off on time at 8:00. Then sat on plane for hour, finally took off at 9:20."
Ưu: "the bnew a321neo plane. love the new business class seats for its short haul flight"
Khuyết điểm: "Delayed no announcement made no compensation I am on an official schedule this is very unfortunate"
Ưu: "Friendly crew. Nice plane. They fed us even though it was less than 2 hour flight."
Khuyết điểm: "Delayed flight, late take off. Chicken nuggets I had we're bland."
Ưu: "The crew and staff"
Khuyết điểm: "I liked everything. This is a great airline"
Ưu: "The service was excellent - warm, friendly and helpful"
Khuyết điểm: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Khuyết điểm: "The flight was delayed 2+ hours, not getting in Vancouver until after 5am. Everyone on the flight, passengers and staff were extremely rude. Never taking this airline again!! Also, there was no food left by the time the served me near the end of the plane."
Ưu: "Fast boarding and very nice staff."
Khuyết điểm: "Seats were hard to recline"
Ưu: "On time! Good for Manila"
Khuyết điểm: "PAL app didn't work. Put in screens!!"
Khuyết điểm: "The menu mainly. I have to understand that passengers are Filipino. Everything is so with sugar! It is not a complain. just I will have to get organized next time to buy some fruit or something more in accordance with diabetes and high blood pressure. overall great trip!"
Khuyết điểm: "I need more legroom."
Ưu: "Absolutely nothing."
Khuyết điểm: "A Philippine Airlines check-in personnel did not fail to make my family feel extremely disrespected by treating us in such a rude manner at their counter. After verifying our information, she proceeded to tell us we had no reserved seats for our flight. When I told her we had seat numbers (thus reserved seats) when I checked their website the night before, she had the audacity to imply that we were lying about these mediocre seats! After speaking to the supervisor, she then proceeded to tell us that we should be thankful for the seats she was able to give us, WHICH WERE THE EXACT SAME SEATS THAT WERE LISTED ON THEIR WEBSITE THE DAY BEFORE. Philippine Airlines need to better train their check-in personnel proper customer service to prevent passengers from having such unpleasant experiences with their staff. Our check-in process would have gone smoothly had she not replied in such a snarky manner to us and implied that we owe her for the seats we had in the first place."
Ưu: "on time."
Khuyết điểm: "seat spacing/legroom too small. food sucks."
Ưu: "the crew friendliness"
Khuyết điểm: "twice delayed boarding"
Khuyết điểm: "Lousy plane business class. Seats recline 20 degrees For entertainment. One has to download app Before flight"
Ưu: "The crew was particularly proficient in their service during flight."
Khuyết điểm: "Very uncomfortable, the seat I was on would not recline made my trip very unpleasant."
Ưu: "Comfortable seat."
Khuyết điểm: "Dessert"
Khuyết điểm: "there was no separation in the boarding process. General boarding started when announcement that elites can baord already. No blankets, no entertainment"
Ưu: "I got to the airport at 4:45 am (who urs and 15 min before scheduled departure). The airport employees couldn't find my flight. They said the 1st ANA flight is not till 9:30 am. Then after 30-40 min of confusion, searching, etc, they sent me to another terminal which was 40 min away! Where they couldn't find my flight either at first. Then they finally came back and said that per their schedule, the first flight out is on ANA is at 6:45, not 7. And the reason why they couldn't find it is because it was only code share ANA but operated by Philippines airlines. As a result I missed my flight, missed my work and had to deal with co sequences. Unacceptable"
Ưu: "Smiling crew members"
Khuyết điểm: "Nothing"
Ưu: "The crews (all crews)"
Khuyết điểm: "Can't watch the tv cause no earphone"
Ưu: "The movie selection was good which made the 14 hour flight bearable. The flight crew was very polite and helpful."
Khuyết điểm: "The flight was delayed until the following morning which reduced our trip by a day so we lost money on our hotel for a night. The airline didn't automatically adjust our connecting flight so had to call and make the adjustments. Also, it was really hard to check our flight information online since we went through a third party to book the flights. It's like they don't communicate with each other so neither seemed to be able to release the information to us."
Ưu: "Very interesting experience at Manila airport. Their transfer system needs refining and modernising. It was a very difficult and harf to understand process"
Ưu: "comfortable plane, nice crew, on time"
Ưu: "Smooth flight."
Khuyết điểm: "The flight was delayed for hours!! It was so frustrating!"
Poor service in Bangkok. Flight attendant is not friendly. You have to buy everything like water and coffee. Expecting for International should have free food or free snacks.
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
Ưu: "Fun crew, smooth flight."
Khuyết điểm: "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
Ưu: "awsome deal awsome flight"
Khuyết điểm: "nothing great flight."
Ưu: "the flight was comfy"
Khuyết điểm: "some drinks!!!! NOT alcohol but like water or soda."
Ưu: "Boarding was smooth and quick."
Ưu: "Friendly staff; value for the money"
Khuyết điểm: "Boarding procedures not very organized"
Ưu: "The boarding and landing was okay."
Khuyết điểm: "Crew don’t engage well. Plane smells like poop the whole time."
Khuyết điểm: "Everything"
Ưu: "The airline assigned the latest airplane to my flight. Its USB charging port was good."
Khuyết điểm: "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
Khuyết điểm: "Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?"
Ưu: "Nothing.the cebu pacific employee told me that my flight was changed from 12pm to 6pm when I checked in but I did not have any notification. He said that he can get me in, in an earliest flight they have and only to find out that the flight they he wanted me in is my flight and ask money."
Khuyết điểm: "Screen employees and make sure they don’t deceive people."
Ưu: "Exiting the aircraft."
Khuyết điểm: "Stop charging passengers for water."
Khuyết điểm: "The luggage took ONE HOUR to come out after the flight!!!"
Ưu: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Khuyết điểm: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
Ưu: "Did not like the flight at all."
Khuyết điểm: "5 1/2 hour flight- not even water was offered. Better explanation of baggage allowances. I got a shock of paying an extra $962 U SD . We were coming from international flight and did not have to pay for baggage’s . Had I been informed of baggage cost I would have selected a different carrier."
Ưu: "I enjoyed the captains announcements"
Khuyết điểm: "Typical one hour delay due to manila traffic...does this airline every depart or arrive on time?? Nooooo! Boarding was a cattle call as usual its a stampeed. The new 321 aircraft is crammed like cattle car, no legroom and a backpack can barely go under the seat....no recline so very uncomfortable"
Ưu: "Crew were ok"
Khuyết điểm: "The plain was delayed 2 hrs .Problem with information"
Ưu: "Crew were very friendly"
Khuyết điểm: "leaving on time."
Ưu: "The plane"
Khuyết điểm: "Be ontime"
Ưu: "Seat was ok. A little hard, but reclined enough to help. On time-a rarity for Cebu Pacific."
Khuyết điểm: "At least a small meal and drinks on a 8.5 hour flight."
Khuyết điểm: "There should be a non-applicable button, since there’s none....I should just pick one star."
Ưu: "On time, allowed very early check in up to 4 hours before flight time"
Ưu: "Boarding was quick and flight was on time."
Khuyết điểm: "No in flight entertainment, but you get what you pay for."
Ưu: "Crew seemed friendly and curtious"
Khuyết điểm: "Checking in seemed long, snacks or meals weren't available unless prearranged at an additional cost....scheduled connecting flight to catarman, very long wait in amundane terminal lacking enough seating....suggesting that both airlines,PAL & Cebu Pacific coordinate flights better to cut down layover time in the inadequate Clark terminal."
Ưu: "Friendly crew, quick boarding, landed ahead of schedule!"
Khuyết điểm: "The cabin temperature was too cold!!"
Khuyết điểm: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Khuyết điểm: "It was almost 3 hours delayed."
Ưu: "The flight was faster than the arrival time"
Khuyết điểm: "Delayed flight. Ofcourse"
Ưu: "Flgiht staff always nice"
Khuyết điểm: "The cebu gate staff were awful, uninterested, never made announcemnts and as usual it was a cattle call to board. Rows were not followed. The sandwich i had paid for was all dry bread..it was awful."
Khuyết điểm: "More than 1 hr. delayed flyt"
Khuyết điểm: "Boarding was a chaotic scramble. Take off was an hour late waiting for runway space. Cheap and disorganised."
Khuyết điểm: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Khuyết điểm: "Delayed flight."
Khuyết điểm: "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
Khuyết điểm: "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
Khuyết điểm: "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"
Ưu: "Landed early"
Khuyết điểm: "Worst seats I have ever sat in, took a red eye out of Dubai and the cabin lights were on for over half the flights."
Ưu: "The view from the plane was ok. The seats were comfortable."
Khuyết điểm: "We were the second flight out of Manila, and the plane was 3 hours late. You have to pay for everything on the plane, even water. The terminal had to be 90 degrees."
Khuyết điểm: "Horrible experience.. Will never fly this airline"
Ưu: "Staff were friendly"
Khuyết điểm: "It's a budget airline so don't expect complimentary food or drinks. You get what you pay for."
Khuyết điểm: "Flight delayed over two hours."
Khuyết điểm: "They did not serve water for free.I was very thirsty and dehydrated within the four hrs and 20 minute flight. There's no tv, there were no entertainment at all. We boarded 40 minutes late. The weather was sunny out, there should not be any reason for the flight to be in a delay."
Ưu: "Our flight was comfortable and problem free."
Khuyết điểm: "The only thing that was a little inconvenient was the flight was more than an hour late."
Khuyết điểm: "Flight was delayed."