The seat cushion was worn out. It was very uncomfortable. The service was very good.
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
Khuyết điểm: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "It wasn't JAL it was American."
Ưu: "Soo Much Food! Crew was very polite and helpful."
Khuyết điểm: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Perfect service, never had a more pleasant and attentive crew"
Khuyết điểm: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "The service are great!"
Ưu: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Khuyết điểm: "in-flight Wifi is not working"
Ưu: "It was very good no prO lens at all:)"
Ưu: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Khuyết điểm: "No entertainment systems."
Khuyết điểm: "angled flat seats."
Ưu: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Ưu: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Khuyết điểm: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Khuyết điểm: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Khuyết điểm: "None"
Ưu: "I love everything from JAL"
Khuyết điểm: "none"
Khuyết điểm: "We had to wait until check in to sit together."
Khuyết điểm: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
Ưu: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Ưu: "Crew service responsive and helpful."
Khuyết điểm: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
Ưu: "The Japanese crews were excellent on board."
Khuyết điểm: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Khuyết điểm: "Aisle seats not very private, remote control not intuitive to use"
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Khuyết điểm: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Ưu: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
Ưu: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Khuyết điểm: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Ưu: "Clean and very good service."
Khuyết điểm: "Food."
Khuyết điểm: "Nothing"
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "great service"
Khuyết điểm: "difficulty in figuring out how to use the controls on the entertainment remote"
Ưu: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Khuyết điểm: "Everything was great !"
Ưu: "the flight attendants were fantastic"
Ưu: "This airline is the most professional I have seen so far. They are extremely accommodating, very helpful, and very attentive. I didn't realize how orderly the Japanese culture is. We took off immediately. The ground crew actually waves bye and bows! No one in the sloppy US does that! They were very professional and juse down right respectful. Food and snacks were served often. Even good coffee!"
Khuyết điểm: "Late boarding"
Everything was excellent!
Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
Khuyết điểm: "Selecting seats online"
Khuyết điểm: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Ưu: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Khuyết điểm: "More variety of options for the vegan meals..."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Khuyết điểm: "Seat cushion could have been softer"
Ưu: "The cabin staff were extremely caring."
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Great experience overall."
Khuyết điểm: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
Ưu: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Khuyết điểm: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
Ưu: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Khuyết điểm: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Ưu: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
Ưu: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Ưu: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Khuyết điểm: "Internet was more expensive than it should be"
Ưu: "Nice 777 plane, good snack"
Khuyết điểm: "Everything"
Ưu: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Khuyết điểm: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Khuyết điểm: "Small plane. No cabin space for carry ons."
Ưu: "Good price"
Khuyết điểm: "Stink in the plane"
Khuyết điểm: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Ưu: "Friendly staff and great food. Cabin was spacious even for Economy."
Ưu: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Ưu: "Excellent food. Very nice service."
Ưu: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Khuyết điểm: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Ưu: "Comfort... enough room for relax"
Khuyết điểm: "none"
Khuyết điểm: "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
Ưu: "Free alcohol on international flights is always a plus."
Khuyết điểm: "The movie selection was not as expansive as I've seen previously."
Ưu: "They had good movies and music of my choice."
Khuyết điểm: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Ưu: "Good food and service"
Khuyết điểm: "Delay too much time"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Khuyết điểm: "Could not fall asleep as the chair would not recline enough"
Ưu: "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
Khuyết điểm: "Nothing, really."
Ưu: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Khuyết điểm: "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
Ưu: "very good service comfortable seat"
Ưu: "Great star wars vessel. Very attentive staffs and flight attendants."
Khuyết điểm: "VGML food was not good. Needs significant changes"
Ưu: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
Ưu: "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."
Ưu: "Very friendly crew both on the ground and in the air."
Khuyết điểm: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
Khuyết điểm: "Long security lines"
Flight from Singapore to EWR was too long.
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
Leg room space and gap in beteen seats
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
Ưu: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Khuyết điểm: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Khuyết điểm: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Ưu: "Crew were amazing and great entertainment"
Khuyết điểm: "Boarding could be better"
Ưu: "Overall, the staff was amazing, so as the food and cleanliness"
Khuyết điểm: "The space between the seats in economic seat"
Ưu: "everything, the crew was efficient"
Khuyết điểm: "more African entertainment to be added on the Johannesburg route"
Ưu: "Great seating"
Khuyết điểm: "Free internet in long flights"
Ưu: "Crew was okay"
Khuyết điểm: "Did not get the food I chose. Seats were not clean and clumsy"
Ưu: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Khuyết điểm: "Nothing Better than average flight"
Ưu: "Yes and yes"
Khuyết điểm: "Not sure because I have never had a better experience."
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "Great seats and efficient service all round."
Khuyết điểm: "Change the food menu, boring with the same menu"
Ưu: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Khuyết điểm: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "Premium economy was great."
Ưu: "The inflight entertainment was great, lots of movie selections"
Khuyết điểm: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Ưu: "Customer service, food, seats"
Khuyết điểm: "N/A"
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Ưu: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Ưu: "Great service and very very comfy"
Ưu: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Khuyết điểm: "Economy is still tightly packed with limited leg room considering the distance traveled."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "The desserts. The bun."
Ưu: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Khuyết điểm: "baby crying throughout the flight"
Ưu: "Staff was polite and accommodating"
Ưu: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Great set up with two seats, window and aisle"
Ưu: "The cabin crew was great."
Khuyết điểm: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "food. schedule was on time"
Ưu: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Ưu: "The service crew served us well. They are friendly and helpful"
Khuyết điểm: "Too many Indian movies"
Ưu: "smooth service with refreshments"
Khuyết điểm: "No working seat audio"
Ưu: "Crews are truly nice and patient"
Khuyết điểm: "Crews are very nice, food are not really good"
Ưu: "The service, seats, food, drinks and bed!"
Ưu: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Great service with a smile and can do attitude"
Ưu: "The seat comes with foot rest attached to the front seat."
Khuyết điểm: "I asked for decaf coffee and the attendant totally forgot about my request."
Ưu: "Singapore crew are on their feet and working for the entire flight. Great service!"
Khuyết điểm: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Ưu: "The seat is comfortable."
Ưu: "The entertainment was good."
Khuyết điểm: "Once the crew got the meals out of the way you didn't see them (at least in our section). You could go to the galley for water or a snack etc. Most airlines I've been on seem to bring drinks, etc to seats every once in a while."
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Khuyết điểm: "Less fog in SFO"
Khuyết điểm: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Ưu: "The seat is good"
Khuyết điểm: "The price low a little more is better"
Ưu: "Crew was just good. Nothing over the top."
Khuyết điểm: "Better food."
Khuyết điểm: "The plane delay for 3 time"
Ưu: "The crew carefull and the seat comfort"
Khuyết điểm: "Cathay Pacific should be open direct rounte from SGN to MEL"
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Ưu: "Food and drink good and staff served any time when asked no payment needed for alcoholic drinks"
Khuyết điểm: "Nothing"
Khuyết điểm: "Was not able to change my flight"
Ưu: "Comfortable enough on board. Good service."
Khuyết điểm: "Late out and inbound. Dirty Airbus plane outside. Needs a good scrub!"
Ưu: "The staff being very attentive & prompt , great service"
Khuyết điểm: "Seats not comfortable for a long haul flights"
Ưu: "pilot’s operation of the plane is very good"
Khuyết điểm: "there’s not enough snacks/food"
Ưu: "thank u very much im very happy with the flight :)"
Ưu: "Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done."
Khuyết điểm: "On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag."
Ưu: "Smooth and pleasant flight with no interruptions which enabled sleep on a long overnight flight. The plane was older than on the previous flight from Melbourne to Hong Kong and was noticably short on toilets for the number of passengers."
Khuyết điểm: "Food was mediocre in flavour and variety."
Ưu: "Third time on Cathay Pacific"
Khuyết điểm: "the food- vegetarian"
Ưu: "They were really nice and the plane was pretty new"
Khuyết điểm: "No bad experience"
Ưu: "Leg room, food, airline staff"
Khuyết điểm: "Too hot in the plane"
Ưu: "Adequate leg room, which is very important in a long haul flight. Punctual."
Khuyết điểm: "We had lunch and then breakfast, skipping dinner. Considering we were in the place for 14+ hours, dinner instead of either breakfast or lunch would have been good."
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Ưu: "Overall is ok"
Khuyết điểm: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Ưu: "A very enjoyable flight experience, everything was very smooth."
Ưu: "One of the better airlines for a reason, great overall"
Khuyết điểm: "Cramped seats."
Ưu: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Khuyết điểm: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Khuyết điểm: "Terriable service"
Ưu: "Boarding was smooth."
Khuyết điểm: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Khuyết điểm: "The flight was delayed and the food was not good"
Khuyết điểm: "Delayed flight"
Ưu: "Staff were excellent Food"
Khuyết điểm: "Delayed over an hour. Poor communication on delay/flight info."
Ưu: "Cathay Pacific provided excellent service."
Ưu: "The cabin crew were great. Very helpful and they professional."
Khuyết điểm: "Dubai was foggy, they diverted us to Alfugaire. Supposedly for an hour time but we stayed for 4 hours and almost missed our connection. Not nice."
Ưu: "Better hindu veg meal"
Khuyết điểm: "Leg room"
Ưu: "Timeliness, Ease of boarding and friendliness of crew."
Khuyết điểm: "food was OK."
Ưu: "The lounge was incredible as advertised! Relaxing, champagne, noodle bar, comfortable seating, great lounge chairs and internet. Fully reclined sleeper pods and good food and wine and service."
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
Ưu: "Belle and Rainbow were great hostesses"
Khuyết điểm: "Nothing"
Ưu: "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
Khuyết điểm: "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."
Ưu: "many choice of movie & language."
Khuyết điểm: "Flight was delayed. Flight attendance were rough."
Ưu: "I enjoyed the meals during the flight. The meals that were provided has a salad, main course, fruits and desert. Good amount of leg room, comfortable seating and enterntainments of movie and music."
Khuyết điểm: "I don't really like the buzzing sound when the plane was in motion (as most planes were, I believe)."
Ưu: "flight time is so confusing"
Ưu: "Crew was nice and friendly"
Khuyết điểm: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Khuyết điểm: "Terrible flight experience from delta"
Khuyết điểm: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Ưu: "I like having the adjustable head rests."
Khuyết điểm: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."
Ưu: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Khuyết điểm: "Good stuff."
Ưu: "No delays. Easy boarding."
Ưu: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Ưu: "Customer service on the phone."
Khuyết điểm: "Delays all day on delta. On my way out and on the return flight."
Khuyết điểm: "Flight was delayed by an hour. No explanation given"
Khuyết điểm: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"
Ưu: "On time boarding. Good entertainment options, friendly staff"
Ưu: "Crew was good"
Khuyết điểm: "No idea why there was over a two hour delay."
Ưu: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Khuyết điểm: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Ưu: "The service, free entertainment."
Ưu: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Khuyết điểm: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Khuyết điểm: "There was no rhyme nor reason for who boarded first"
Ưu: "Great service by gate operators."
Khuyết điểm: "TSA process"
Ưu: "Staff tried to be helpful"
Khuyết điểm: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"
Khuyết điểm: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."
Ưu: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Khuyết điểm: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."
Ưu: "Arrived safely"
Khuyết điểm: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Ưu: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
Ưu: "The seats."
Khuyết điểm: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Khuyết điểm: "Disgusting smell to urine and else. It was a two-hour bad experience"
Ưu: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Khuyết điểm: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"
Ưu: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Khuyết điểm: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."
Khuyết điểm: "Being late"
Khuyết điểm: "Flight attendant took my complimentary new order but then forgot to bring me the food."
Ưu: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Khuyết điểm: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Ưu: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Khuyết điểm: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."
Khuyết điểm: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
Ưu: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Khuyết điểm: "Flight was late by almost 2 hours!!!"
Ưu: "The flight was uneventful and although we took off late, we arrived on-time."
Khuyết điểm: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."
Khuyết điểm: "No entertainment. Wifi didn't work."
Khuyết điểm: "no access to sky club"
Ưu: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Khuyết điểm: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Ưu: "left on time - landed early. Gate checked my luggage for me."
Ưu: "Friendly crew"
Khuyết điểm: "The cost of the ticket"
Ưu: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"
Khuyết điểm: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Khuyết điểm: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Ưu: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Khuyết điểm: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Ưu: "On time...great service!"
Khuyết điểm: "Seats were a bit narrow."
Khuyết điểm: "Too many boarding calls for different levels of service."
Ưu: "Timely departure."
Khuyết điểm: "My daughter was traveling alone (as a college freshman) for the second time and her bag was overweight. The counter agent was impatient with her and made her feel embarrassed"