Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Crews are always super well trained."
Khuyết điểm: "Between continental flight need more movies, in my perspective"
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Crew, Food, Boarding, Entertainment."
Khuyết điểm: "My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!"
Ưu: "Food, professional staff and crew"
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "Great service, economy legroom"
Khuyết điểm: "Nothing"
Ưu: "The toilet is not really good.It Is smelly"
Khuyết điểm: "Your crew is so beautiful and very nice.Your services is Excellent i loved your Air line."
Ưu: "Crew service"
Khuyết điểm: "Food quality was ok."
Ưu: "The staff was courteous and kind"
Khuyết điểm: "My luggage took over an hour and my 1 bag was covered in a sticky mess that looked like eggs!!! It was gross and they wanted me to fill out a complaint form. That is just unsanitary!!! No form is going to fix that!"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Khuyết điểm: "Although I had already checked in on line and had a boarding pass, I stood in line for ninety minutes at Incheon just to self-drop a bag. That's just not acceptable. I'd avoid Incheon and Korea Air for future flights for this reason."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Good service. All attendants and crews were nice and friendly."
Khuyết điểm: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Ưu: "Great leg room and wonderful flight staff. Coffee was excellent."
Khuyết điểm: "Movie selection too limited and the same movies were offered on the return flight. The smell of sesame oil was a bit overpowering on the flight due to food choices offered. Additionally, an American/European style breakfast option would have been nice. We were offered two meals on our 14 hour overnight flight and both consisted of what we would consider to be dinner or lunch options."
Ưu: "Clean rest rooms Friendly attendants comfortable leg room"
Khuyết điểm: "Very limited entertainment options for such a long flight, IAD to Seoul"
Ưu: "Excellent service by a cabin crew that truly tried to make the passengers comfortable, as a part of their professional ethic."
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "the food, the snacks, the special amenities for pregnant passenger, the transit airport"
Khuyết điểm: "more entertainment channel options pleaseeee, it was kinda bouncy during the landing im not sure if it was because of the wind but its summer time.."
Ưu: "The time is not delayed"
Ưu: "Friendly crew members, great food, and lots of entertainment choices"
Khuyết điểm: "None"
Ưu: "The size of the overhead storage was great. The crew was professional and pleasant The entertainment provided lots of movies, games and concerts. The skymap and outside camera provided a view that I was not use too."
Khuyết điểm: "its a long flight so its difficult to know if it could have been more comfortable. There was always a line for the bathroom."
Ưu: "The crew went above and beyond."
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Ưu: "Food was great"
Khuyết điểm: "Headphone jack in seat didn't work correctly"
Ưu: "All american carriers shold learn from Korean air about the service."
Khuyết điểm: "None"
Ưu: "Wine and beer were not offered until requested - and wine was only available in small glass, not in a small bottle as on United flights."
Ưu: "Food was disappointing. Wine was not offered until asked."
Ưu: "Comfortable flight and crew were all very friendly and accommodating."
Ưu: "On time, crews were friendly and helpful"
Food is probably the best I’ve had in the sky I like that they serve it in the morning instead at late night, lots of drinks to chose from. but the promised Haagen Dazs ice cream never came. Seat was very wide as it is 2-4-2 compared to 3-3-3 for all other Airlines’ 787, the IFE box makes the under seat storage slightly lacking. Touchless flush is a plus.
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Gate folks had trouble maintaining order during birding. Terrible experience. Flight ok. Food not the best. Deplaning ok.
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
The crew at the check-in counter was super-helpful and exceptionally kind.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "Crew was amazing"
Khuyết điểm: "Really enjoy the travel with JAL"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Khuyết điểm: "Boarding in New York could have been better organized"
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Khuyết điểm: "N/A"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Khuyết điểm: "This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight"
Ưu: "Service was excellent"
Khuyết điểm: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
Khuyết điểm: "angled flat seats."
Ưu: "Quick efficient boarding. Smooth flight."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Khuyết điểm: "None whatsoever."
Khuyết điểm: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Khuyết điểm: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
Ưu: "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Entertainment was good"
Khuyết điểm: "Seats were uncomfortable, food was terrible"
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Khuyết điểm: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
Ưu: "The service on this flight was excellent.First class service in the economy section."
Ưu: "The hospitality of the crew"
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Ưu: "Comfortable and spacious for economy class. Very helpful staff."
Khuyết điểm: "If I have to be picky the movie selection didn't seem great."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "very friendly and very helpful from checkin in to departing"
Khuyết điểm: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
Ưu: "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
Khuyết điểm: "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."
Ưu: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Khuyết điểm: "Can't think of any"
Ưu: "Best R/T I have had, service to food to cleanliness."
Khuyết điểm: "I ordered Hindu vegeterian meal while coming to Chicago on phone with Japan Airline I got Asian veg food"
Ưu: "Most courteous check in. Boarding was a breeze. Great in flight service and lunch. I always look forward to a flight on JAL."
Ưu: "checking in at chicago ohare ord was a nightmare.there were only 12 of us in line yet the wait exceeded 1 hour , we watched as the airlines next to us processed well over 150 passenger's while the japan airline moved slower than snail sex. it was painfully beyond slow."
Ưu: "Courteous and excellent service. It was a better choice than a cheapo alternative I have taken before. Seat was comfortable for the two hour trip. Everyone seemed happy with the flight which made the tone of seatmates pleasant."
Ưu: "Very comfortable with delicious meal!!"
Khuyết điểm: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Ưu: "Crew was friendly, eager to help. Flight arrived on time."
Khuyết điểm: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
Ưu: "Crew is responsive to requests, and very polite."
Khuyết điểm: "Cabin temperature was 81F during the night, making it too hot to sleep."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
Ưu: "There was lots of leg room. Crew was nice."
Khuyết điểm: "One of our seats had a broken recliner button."
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Khuyết điểm: "Good"
Khuyết điểm: "Movie catalog needs to be expanded"
Ưu: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Khuyết điểm: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Everything was just perfect"
Ưu: "Clean and comfortable"
Ưu: "Excellent service & friendly"
Khuyết điểm: "Food was cold"
Ưu: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Ưu: "Very efficient, friendly and helpful staff"
Khuyết điểm: "Food was gross."
Khuyết điểm: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Ưu: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Khuyết điểm: "No problems."
Ưu: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Khuyết điểm: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
Ưu: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Khuyết điểm: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
Ưu: "Comfort was good"
Khuyết điểm: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
Ưu: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
Khuyết điểm: "The entertainment is pretty limited , and the food selection is limited for western food."
Ưu: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Khuyết điểm: "Didn’t care for the food nor movie choices."
Ưu: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Ưu: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Khuyết điểm: "Can't think of one thing."
Khuyết điểm: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
Khuyết điểm: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
Khuyết điểm: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Ưu: "Ample legroom and there is a good selection of food."
Khuyết điểm: "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
Ưu: "Friendly and accommodating crew"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "High quality fit out, amazing flight crew, great food."
Khuyết điểm: "Movie selection could be greater."
Ưu: "Nice crew, clean lavatory"
Khuyết điểm: "Had a chance to select seats only for return flight Seats were too narrow"
Ưu: "Flight was great."
Khuyết điểm: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Ưu: "Attendants are helpful and polite. There is actually leg room in economy section. And they were on time on all 4 legs we flew with them."
Ưu: "Great service, I'd definitely fly again."
Khuyết điểm: "Wifi should be free"
Ưu: "Great star wars vessel. Very attentive staffs and flight attendants."
Ưu: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
Khuyết điểm: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."
Ưu: "Fast flight"
Khuyết điểm: "N/A"
More monitoring of passengers wearing musks. Some passengers had their musks off and flights attendants didn’t enforce. That was disappointing
More variety in the entertainment - for instance more competitive sports -soccer, basketball, etc
For 13 hour flight seats were slightly uncomfortable, not much room. Otherwise, everything else was excellent, food, cervice, entertainment, very pleasant.
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "The seats were comfortable. The entertainment system was wonderful."
Khuyết điểm: "The crew was disorganized."
Ưu: "The crew was very friendly and helpful"
Khuyết điểm: "Longer wifi time and faster connection"
Ưu: "Entertainment, vegetarian options for food"
Khuyết điểm: "Bit more comfortable seat"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Khuyết điểm: "Handling flight delay"
Ưu: "Friendly crews. Excellent food. Great service. On time arrival."
Khuyết điểm: "They could provide hotel for transit passengers with long layovers."
Khuyết điểm: "Food"
Khuyết điểm: "Need to improve wheel chair service at Doha."
Ưu: "Plenty of beverage service and food was very good."
Khuyết điểm: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Ưu: "Efficient, and courteous,seats too were comfy, neat amd clean"
Ưu: "Leg room and cleanlness. Polite crew members"
Khuyết điểm: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Khuyết điểm: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight."
Khuyết điểm: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"
Ưu: "Very comfortable flight and helpful crew"
Khuyết điểm: "food options exhausted pls tell ground catering to provide more food"
Ưu: "Staff was courteous"
Khuyết điểm: "My meal preference was not available."
Ưu: "Boarding was smooth; Plane was clean; Flight departed on time;"
Khuyết điểm: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Ưu: "Nice touches like the giddy bag of toiletries and air freshener in the bathroom. I appreciated the multiple food offers"
Khuyết điểm: "I would like more healthy food sides likes vegetables. There were a lot of carbs"
Khuyết điểm: "Food service was poor; food trays were arranged in a sloppy way; in fact the tray that came to me was not clean at all. First meal service from Doha to Washington (IAD) took nearly 2.5 hours to reach my home after the service started. The male attendants were sloppy, not well organized. When asked why it takes so long, the answer I got: "We were not prepared to meet the customer's preferences." But that does not excuse the long delay in serving row 36."
Ưu: "Air hostesses are classic.The plane very spacious ."
Khuyết điểm: "Wait time to connect from Doha too longNo hotel accommodation."
Ưu: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Khuyết điểm: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."
Khuyết điểm: "Nothing"
Ưu: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Khuyết điểm: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Ưu: "Helpful and friendly flight staff, comfortable business class seating that provided privacy and room for personal carry-on bag and toiletries."
Khuyết điểm: "No complaints."
Khuyết điểm: "The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again"
Khuyết điểm: "Lack of internet access is not acceptable during long flights."
Ưu: "Solid movie selection, good food"
Khuyết điểm: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Ưu: "Really helpful i was the first one out from airport because i was assigned wheelchair."
Khuyết điểm: "Everything was all set. Only shortcoming was No free wifi"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Crew professionalism"
Khuyết điểm: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Ưu: "The seating, crew members, and entertainment was really good."
Khuyết điểm: "I was given two options to choose from for brunch which were scrambled egg with sausage and paratha. Upon asking for paratha I was told that they ran out of Paratha. This happened very first time with me. Even though the crew provided me with excellent service I was surprised to hear the Qatar Airways could run out of food?"
Ưu: "Very nice"
Khuyết điểm: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Ưu: "The best service"
Khuyết điểm: "Nothing bad to say"
Ưu: "Excellent service and aircraft! Top tier entertainment and food and wine."
Khuyết điểm: "NADA!"
Ưu: "The crew was excellent."
Khuyết điểm: "The flight was late boarding everyone on time. It was delayed 1.5 hrs. The entertainment system had its fault, as it was difficult to navigate between screens. The seats were uncomfortable and not enough room for such a long flight. The kids were extremely uncomfortable on this flight, as many were crying throughout the journey."
Khuyết điểm: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Ưu: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Ưu: "Liked the entertainment options with a large movie catalog."
Khuyết điểm: "Customer service by phone, boarding process, width of seats, speed of cabin service."
Ưu: "The crew and the airline was a great experience."
Khuyết điểm: "I wish there was more leg space between the seats."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "Entertainment and food"
Khuyết điểm: "Could not sleep... Need more room"
Ưu: "Crew was phenomenal. Felt safe and cared fir on flight."
Khuyết điểm: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline. Not airlines fault but took too long to get yo terminal at IAD Leg room a little tight in economy of 777"
Seatback unit very difficult to make work.
The check-in boarding counter only had 1 employee, the flight was running 20mins late.
Delayed departure. Made me have to pay more for parking and had to call out of work.
Great customer service. Safety and cleanliness. Fly delta.
Had a crying baby the whole flight. When we arrived at the gate we had to wait for the gangway.
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
Khuyết điểm: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Khuyết điểm: "Seat comfort and snack choice."
Ưu: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Khuyết điểm: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Khuyết điểm: "Terrible late. Kept getting delayed then finally took off and lost cabin pressure. Had to circle back and land. I finally gave up on the flight and rented a car to drive to Fort Wayne."
Khuyết điểm: "N/A"
Khuyết điểm: "The flight was delayed over two hours"
Ưu: "Information communicated about delays."
Khuyết điểm: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Khuyết điểm: "The flight had over six hours in combined delays!!!"
Khuyết điểm: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Ưu: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Khuyết điểm: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Ưu: "Very good"
Khuyết điểm: "Seat assignments should have be provided at check in."
Ưu: "The crew was one of the best I have ever experienced. They even had the flight deck wish a happy birthday to my 89 year old mother in law."
Ưu: "The crew was dealing with NOVA/DC residents"
Ưu: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Khuyết điểm: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Ưu: "I liked that we were able to use the go go entertainment from the headrest. Lots of things to choose from to watch"
Khuyết điểm: "We could of been on time, we had a connection I. Atlanta and had 15 minutes to spare"
Ưu: "seats and entertainment was great"
Ưu: "The movies offered were decent"
Khuyết điểm: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Ưu: "Speedy check in. Friendly crew."
Khuyết điểm: "The tv kept having problems. In all three seats we were in. We could only watch tv but the audio kept cutting out. Annoying to say the least"
Ưu: "The entire process was easy and seamless. The flight staff was professional and accommodating. Free liquor. Great food."
Ưu: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Ưu: "Extra leg room was great"
Khuyết điểm: "Entertainment system was flickering"
Khuyết điểm: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Ưu: "Another safe flight. Crew was very attentive."
Khuyết điểm: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Khuyết điểm: "Plane delayed 4 times for a total of 4 hours"
Ưu: "The flight for getting us therw"
Khuyết điểm: "No food and no entertainment"
Khuyết điểm: "Bad food"
Ưu: "The flight was ontime, boarding was okay. Disembarking seemed a little slow."
Khuyết điểm: "Seats have gotten narrower and closer together and it was a new plane which seemed to have more slope to the wall which meant even less room in the window seat. Too warm in the plane"
Ưu: "The crew was friendly, relaxed, made everything seem like a breeze"
Ưu: "On Tim and friendly"
Ưu: "The flight trip coming to an end."
Khuyết điểm: "Boarding is inefficient. Attendants were friendly but not attentive. The entertainment system was malfunctioning. This was not a pleasant experience."
Ưu: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Ưu: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Khuyết điểm: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Ưu: "i was able to use wifi during the flight which made the time pass by fast."
Khuyết điểm: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."
Ưu: "flight attendants were great."
Khuyết điểm: "not enough leg room and space. The business class should be at the minimum for economy."
Ưu: "Crew was excellent"
Khuyết điểm: "It was delayed"
Ưu: "The crew was polite and friendly"
Khuyết điểm: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Ưu: "Free drinks in Comfort+"
Ưu: "The Delta crew was super corteous to my friend and I even when we arrived to the airport a bit late. They were friendly and went the extra mile to get our bags on our plan and on their way to the US. They checked us in quickly and ensured that we would make our flight. Can't thank them enough"
Khuyết điểm: "See above description"
Ưu: "Flight attendants were great."
Khuyết điểm: "Movie and TV selection is not great for an international flight."