The planes were nice. That’s about it. I was very disappointed in the service which was not good. For a long haul flight, they did not provide 2 full meals. After about an hour into the flight they served a tiny tortilla vegetable wrap and drink of choice. Im not exaggerating when I say it was tiny. At first I thought wow what a treat to get an appetizer, but that’s all they served!! In all my long haul travels this is a first. What happened to the first meal?? The second meal (which was not good at all) was served 2 hours before landing at lax. Then there was not any amenity kits given out at least a toothbrush and toothpaste. Nothing was given out. Well I guess that makes sense since no first meal was served. The crew didn’t have any snacks on board or offered any I received more food on my first flight from Manila to Haneda. Seriously this has to be a mistake on someone’s part. Japan Airlines which I flew recently, certainly provided better service food and a toothbrush!!! Actually any flight does like delta American and Korean Air. Even China Southern? What happened to ANA supposedly 5 stars on Skytrax?
Ưu: "The crew was helpful and meals are delicious."
Khuyết điểm: "Give free mask."
Ưu: "Well maintained plane, nice staff and over very comfortable."
Khuyết điểm: "The wifi worked only 1 hr of the 3 hrs I bought"
Ưu: "Everything was great. The crew was nice and the food was pretty good."
Khuyết điểm: "Everything was great."
Khuyết điểm: "Add a low carb meal option"
Ưu: "the food was god. the crew was very accommodating"
Khuyết điểm: "Less announcements to interrupt the entertainment."
Ưu: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
Ưu: "The crew was amazing. They were all very nice to us."
Khuyết điểm: "can not think of anything. Everything was more than i expected.Thank you for my experiance"
Ưu: "The crew are great!"
Khuyết điểm: "Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly."
Ưu: "The crew was fantastic and the food was very nice."
Khuyết điểm: "It really would have been nice to have a vegetarian option!"
Ưu: "One of the best service! Thank you!"
Ưu: "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Khuyết điểm: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
Ưu: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Khuyết điểm: "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
Khuyết điểm: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Ưu: "Food and services were great"
Khuyết điểm: "Not a large selection to view on the TV"
Ưu: "Comfortable seat space and food is great"
Ưu: "Flight attendants were incredible!"
Ưu: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
Khuyết điểm: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Ưu: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Ưu: "Flight was fine"
Khuyết điểm: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Ưu: "It was alright."
Khuyết điểm: "Prepare to wake up with neck pain."
Ưu: "Excellent service. Good food. Great entertainment selection."
Khuyết điểm: "No free WiFi"
Ưu: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Khuyết điểm: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Ưu: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Khuyết điểm: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
Ưu: "Aircraft menu and service"
Khuyết điểm: "Aircraft seat pitch"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "Wonderful service"
Khuyết điểm: "Food was on the very bland side"
Ưu: "The staff was so friendly, attentive, helpful and pleasant!"
Khuyết điểm: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
Ưu: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Khuyết điểm: "Seats in economy are a little uncomfortable, but to be expected."
Ưu: "Was a smooth flight, good flight crew. Tasty food too"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "The service, our seats, overall comfort and cleanliness of the plane."
Khuyết điểm: "No"
Ưu: "flight attendants excellent"
Khuyết điểm: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Khuyết điểm: "Nothing"
Ưu: "Everything is perfect!"
Ưu: "Very friendly staff, happy to explain and let us try the lemonade drink"
Khuyết điểm: "would have preferred more asian food options"
Ưu: "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
Ưu: "Wish there was more movies in English"
Ưu: "I slept most of the way home so didn`t use the entertainment."
Ưu: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Khuyết điểm: "nothing"
Ưu: "Respectful and thoughtful passengers and crew make all the difference."
Ưu: "Crew great as always. Bulkhead seating very good for economy class.Has improved."
The crew was fantastic. They did their utmost to accommodate our needs throughout the flight. Definitely Singapore Airlines is the best.
Direct connection to US. Otherwise no in flight food choice and food quality is poor. Not much entertainment choices and are outdated. I just starved and slept through the flight.
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room.
Singapore airlines should update their meals plan for “Hindu NV”. I felt like it was not the best choice we had!
Everything good accept food not good
Ưu: "The whole business class experience"
Khuyết điểm: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Khuyết điểm: "More storage space in business"
Ưu: "Amazing crew, very nice and helpful."
Ưu: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Ưu: "Great foods and services"
Khuyết điểm: "The plane needs upgrade business class seats"
Ưu: "Best airline I've ever been on"
Ưu: "I like everything in Singapore airlines"
Khuyết điểm: "Nothing"
Ưu: "Boarding went smoothly, crew extremely curtious and helpful."
Khuyết điểm: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Ưu: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Ưu: "Food was good"
Khuyết điểm: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Khuyết điểm: "Very tight space"
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Ưu: "Excellent customer service, helpful staff"
Khuyết điểm: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Ưu: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Khuyết điểm: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Ưu: "Entertainment ok but not newest, boarding smooth, food ok"
Khuyết điểm: "Long waiting time for baggage, food not exceptional"
Ưu: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Khuyết điểm: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Khuyết điểm: "Cabin temperature too cool"
Khuyết điểm: "The desserts. The bun."
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Ưu: "Excellent flight experience"
Ưu: "Staff, food and emenities great for economy class"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Khuyết điểm: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Khuyết điểm: "There was not much leg room in the seatings"
Ưu: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Khuyết điểm: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Ưu: "Crew was good."
Khuyết điểm: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Ưu: "Excellent crew services"
Khuyết điểm: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Ưu: "great service"
Khuyết điểm: "too long"
Ưu: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Ưu: "The service and the flight to and from Narita Airport."
Ưu: "Helpful staff and a comfortable trip. A plus all the way around"
Ưu: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Ưu: "The staff were helpful, once I had complained enough."
Khuyết điểm: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Ưu: "Crew was very pleasant!"
Khuyết điểm: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Ưu: "Polite crew took good care of my needs"
Khuyết điểm: "Food was really bad could do better . Movies were not as current but a good collection."
Ưu: "everything, excellent job"
Khuyết điểm: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
Ưu: "the service on the flight was the best I can ever recall having."
Khuyết điểm: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Ưu: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Ưu: "Great food and plenty of movies. Friendly crew"
Ưu: "Service was good, but then that's expected."
Khuyết điểm: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Khuyết điểm: "Crew could have been more friendly."
Ưu: "The crew were all very polite and friendly."
Khuyết điểm: "Nothing to complain about!"
Ưu: "Boarding was on time and We arrived on time."
Khuyết điểm: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Ưu: "Easy booking on Kayak! Good service overall."
Khuyết điểm: "Seats were uncomfortable, it was really hot! Not enough air conditioners."
Ưu: "Loved the entertainment options!"
Khuyết điểm: "The crew seemed to be pretty busy"
Ưu: "Excellent service, food, and entertainment options!"
Ưu: "Excellent service with comfort"
Khuyết điểm: "All was great"
Khuyết điểm: "nothing"
Ưu: "Friendly. Lots of food and accessories."
Khuyết điểm: "The seats were cramped together"
Khuyết điểm: "The lost 3 of my bags"
Ưu: "Excellent employees from check in desk to flight attendants"
Khuyết điểm: "Food quality was medicore"
Ưu: "Treated very poorly no hotel stay in the airport for 24 hour"
Khuyết điểm: "Nothing"
Khuyết điểm: "There was no child meal dispite us ordering it."
Ưu: "The food and entertainment were okay."
Khuyết điểm: "The staff was rude. The entertainment consoles didn’t work well."
Ưu: "Entertainment was great, crew were polite and attentive"
Khuyết điểm: "Not enough leg room for anyone over 6ft tall"
Ưu: "I liked the food and the staff were very friendly"
Ưu: "We didn't crash"
Khuyết điểm: "Took too long. Build a transporter soon"
Khuyết điểm: "Very small space"
Ưu: "No delays Courtesy of crew Very pleasant fly"
Ưu: "Service is good as well as food."
Khuyết điểm: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
Khuyết điểm: "Seats were cramped. Narrowest aisles I have ever seen on a long distance flight."
Ưu: "Great service, polite."
Khuyết điểm: "A bit slow serving food."
Ưu: "El servicio del personal a bordo fue muy bueno. La comida me pareció de buen sabor. El boarding se puede hacer desde el lounge."
Khuyết điểm: "El chreck in en el aeropuerto de IAD no me gustó. Abre a las 7:10 para el vuelo de las 11."
Ưu: "Service was exceelent and all crew staff were professional and friendly and courteous."
Khuyết điểm: "the employees at the check in booth were so rude and unhelpful. I needed a wheelchair because I had a very bad backache, but they refused to help me and they made me wait standing up in line for over 2 hours. It was a very painful experience."
Ưu: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Ưu: "Easy checking reasonable wait."
Ưu: "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
Khuyết điểm: "They didn't have any child-sized headphones available for my daughter."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Excellent service and food."
Khuyết điểm: "None"
Ưu: "Service was outstanding!"
Khuyết điểm: "I have no complaints!"
Ưu: "The company gave us a hotel for the layover."
Khuyết điểm: "Seats uncomfortable"
Khuyết điểm: "Absulotely nothing."
Khuyết điểm: "Rude stewardess"
Ưu: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Khuyết điểm: "Nothing."
Ưu: "zero customer services and i will never fly with this airlines again"
Khuyết điểm: "zero customer services, rude . and i will never fly with this airlines again"
Khuyết điểm: "Bathroom very dirty with odors!"
Ưu: "Food was good. Service was excellent."
Khuyết điểm: "Nothing."
Ưu: "Excellent flight experience"
Khuyết điểm: "Delayed arrival meant my luggage didn't make connecting flight. Bad!"
Ưu: "I like everything. Flight was so good."
Khuyết điểm: "I like everything."
Ưu: "The food was good, as was the service."
Khuyết điểm: "Delays, both at Dulles, as well as in Istanbul."
Ưu: "Other than what I've mentioned below, everything was great."
Khuyết điểm: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."
Ưu: "Care and attention the flight attendance showed."
Ưu: "Top of the line service!!"
Ưu: "The flight was smooth, the crew was great, as was the food. I am never comfortable sitting on a plane for 9 hours. The overall experience was very positive."
Khuyết điểm: "Crsmp seating,"
the worst trip ever, never flight again with american
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Flight departed 2 hours late and arrived and landed but did not deplaned the passengers until 30 minutes later which made it impossible to make my connection that left before deplaning
Khuyết điểm: "Flight attendant was very aggressive and confrontational."
Ưu: "The crew was super nice, they offer me to change my seat to fly with my sister."
Khuyết điểm: "The pilot"
Ưu: "It got me to my destination safely."
Khuyết điểm: "Very abrupt service. Not much room."
Ưu: "Crew were amazing"
Khuyết điểm: "WIFI please for the god sake it’s a transatlantic flight"
Ưu: "787 seats have better legroom & recliner"
Khuyết điểm: "Vegetarian food needs lot of improvement"
Khuyết điểm: "My tray table was dirty. It had crumbs on it. The flight was on time which was awesome."
Khuyết điểm: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Khuyết điểm: "2 hours late stuck on the plane. Service was not that great"
Khuyết điểm: "We landed early but the plane was late 50 minutes into gate. Plane went pst our gate twice, just driving around the terminal."
Khuyết điểm: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
Khuyết điểm: "Speaker volume was too high."
Khuyết điểm: "Just about everything but the crew"
Ưu: "On time"
Khuyết điểm: "Tiny seats, no snack or napkin with the drink. Noise in back."
Khuyết điểm: "Too bad you paid$$$$ and they give you pretzels"
Khuyết điểm: "Small, cramped seating"
Ưu: "The flight was on time"
Khuyết điểm: "Tiny bathrooms"
Ưu: "Plane was surprisingly spacious in coach and very clean."
Khuyết điểm: "They seemed to have entire plane boarding in group 6. Hardly anyone boarded in groups 1-5, and when they called 6 the entire gate area lined up."
Ưu: "The flight crew was very friendly"
Khuyết điểm: "I wish the flight was longer. :)"
Khuyết điểm: "The flight was delayed an hour (which wound up being a 3.5 hour delay in total, with all the continual delays that pursued afterwards(, which would have made us miss our connecting flight back to our home destination. We switched flights in order to make it home at a decent hour and not spend our entire day and night in an airport. We arrived home and they did not transfer two of our three checked bags to our flight, thus making it highly inconvenient upon our arrival home with no luggage."
Khuyết điểm: "The male flight attendant was incredibly rude, kept hitting my arms with his body with zero apologies. No manners when taking food and drink orders. Did not seem like he liked his job and in a customer service atmosphere this was extremely disappointing."
Khuyết điểm: "Poor seating and lost my bag."
Ưu: "It was fine. Nothing extraordinary, just solid and fine"
Khuyết điểm: "Nothing bad in particular. The passengers could've been more friendly, but that's not the airline's fault"
Ưu: "Flight was super cheap to France. Excellent value"
Khuyết điểm: "I could not use the automated kiosks with my ticket"
Ưu: "Plane was new and entertainment was free. Great service too."
Khuyết điểm: "American has improved a lot"
Ưu: "Everything else was Fine on the flight..."
Khuyết điểm: "...But having HBO NC-17 available on a public flight is uncalled for. Even though screens employ technology limit viewing from the side, the seats behind can see everything. We were thankful none of our kids were on this flight. Gratuitous sex scenes in abundance. No thanks American."
Khuyết điểm: "Seat in front of me was broken in the reclined position so I had no leg room."
Ưu: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Khuyết điểm: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
Khuyết điểm: "Plane had no Per-seat entertainment system."
Khuyết điểm: "lack of ent. options"
Khuyết điểm: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Ưu: "Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate."
Khuyết điểm: "They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment."
Khuyết điểm: "The self check in kiosk in PHL The man working on 6/5/17 priority- First class was a total jerk. He sent me to a different desk, despite my having upgraded to 1st Class, and all his kiosk computer check in stations were EMPTY."
Ưu: "Business seats comfortable."
Khuyết điểm: "Crew was friendly. Not always professional."
Ưu: "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
Khuyết điểm: "1 of the flight attendants was pushy(older caucasian lady)"
Ưu: "Flight got to gate 15 earlier than scheduled."
Khuyết điểm: "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."
Ưu: "Comfy seats, great service, was a smooth ride"
Khuyết điểm: "my entertainment system wasnt working, the headphone jack was not working at all."
Ưu: "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
Khuyết điểm: "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."
Ưu: "Friendly, helpful flight attendants. Flight left and arrived on time, despite being completely full (asking for volunteers to bump). Offered to gate-check our carry-on bags for free to alleviate crowding of overhead bins was fine for us since we already had checked baggage."
Khuyết điểm: "If you don't pay for the premium seats, the legroom is pretty tight. I'm only 5'8" and I felt it -- if you're 6'+ you better pay for it. This aircraft had screens, but not individual ones so you're stuck watching whatever sitcom replay they pick, although there is a moderate selection of other music. I've been on a newer aircraft with the in-seat power and interactive screens so I know how good it can be, so this was a little disappointing."
Ưu: "Flight was on time"
Khuyết điểm: "Wished the airline would have checked my bag rather then leave it at the gateway Time was wasted if you had a connecting flight"
Khuyết điểm: "Each flight delayed at least an hour"
Ưu: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Khuyết điểm: "See above"
Ưu: "The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much."
Ưu: "The crew was very helpful and kind."
Khuyết điểm: "Our flight was delayed over an hour and we had a connecting flight to Vegas that we were worried we were going to miss."