The food should be better. The service is good. The seat is ok.
Inside the airplane is hot. Should turn on air conditioner to make it cooler.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Seats TOO small and hard !!!
Highly efficient and great service
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
I can’t go to the Thailand Because I put the wrong Thailand pass date. So I can’t go…
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Ưu: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Typical JAL, nearly everything was fantastic."
Khuyết điểm: "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
Ưu: "The crew was organized and efficient."
Khuyết điểm: "Entertainment: movie choices were limited."
Khuyết điểm: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
Ưu: "Boarding very efficient."
Ưu: "Perfect service, never had a more pleasant and attentive crew"
Khuyết điểm: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Ưu: "crew was professional, attentive and polite"
Ưu: "Spacious leg room."
Khuyết điểm: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Ưu: "Seat was spacious. Crew was nice."
Khuyết điểm: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
Ưu: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Khuyết điểm: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
Ưu: "Never problems with JAL"
Ưu: "Kind people, quality service. Very helpful. On time."
Khuyết điểm: "Had trouble hearing instructions from flight crew since volume of the speakers was low."
Ưu: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
Khuyết điểm: "Cancelled flight"
Ưu: "everything went well. food and service was great."
Khuyết điểm: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
Ưu: "Space between the seats."
Khuyết điểm: "Color of the seats."
Ưu: "Awefull I did get to use my ticket"
Khuyết điểm: "Japan could have helped me change my name in my reservation to match my passport"
Ưu: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Khuyết điểm: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Ưu: "The high level of service and attentiveness"
Ưu: "The service, more leg rooms and flight attendants were very friendly."
Ưu: "Flight was half full so was able to take aisle seat."
Khuyết điểm: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Ưu: "The legroom is comfortable for a tall person."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Food, entertainment options, friendly staff"
Khuyết điểm: "Beverage size could be more"
Ưu: "The flight attendants were very kind and attentive."
Khuyết điểm: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Staff- the ladies in flight were very friendly and courteous."
Khuyết điểm: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Khuyết điểm: "Sorry, my seat really uncomfortable..."
Ưu: "The food and plum wine. The entertainment packet was nice too!"
Khuyết điểm: "The folks coughing on the plane."
Khuyết điểm: "being moved"
Ưu: "Staff was great and everything went according to schedule."
Khuyết điểm: "The food was bad, but this is my first time having such bad food on JAL."
Ưu: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Khuyết điểm: "Small leg room."
Ưu: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
Khuyết điểm: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
Ưu: "Good food and punctuality"
Khuyết điểm: "No English subtitles for English speaking movies"
Ưu: "Service was excellent."
Khuyết điểm: "Seat felt stiff but felt well rested after flight"
Ưu: "Boarding is efficient. Crew helpful and willing to please."
Khuyết điểm: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Ưu: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
Ưu: "Japan airport is big and too much shopping needs to be done, and liked the fact that boarding started just 15 minutes before departure which gave me ample amount of time."
Khuyết điểm: "Movie selection wasn't the greatest. The mid-flight meal was a burger instead of the beloved ramen."
Ưu: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Khuyết điểm: "None"
The planes were nice. That’s about it. I was very disappointed in the service which was not good. For a long haul flight, they did not provide 2 full meals. After about an hour into the flight they served a tiny tortilla vegetable wrap and drink of choice. Im not exaggerating when I say it was tiny. At first I thought wow what a treat to get an appetizer, but that’s all they served!! In all my long haul travels this is a first. What happened to the first meal?? The second meal (which was not good at all) was served 2 hours before landing at lax. Then there was not any amenity kits given out at least a toothbrush and toothpaste. Nothing was given out. Well I guess that makes sense since no first meal was served. The crew didn’t have any snacks on board or offered any I received more food on my first flight from Manila to Haneda. Seriously this has to be a mistake on someone’s part. Japan Airlines which I flew recently, certainly provided better service food and a toothbrush!!! Actually any flight does like delta American and Korean Air. Even China Southern? What happened to ANA supposedly 5 stars on Skytrax?
Ưu: "The crew was helpful and meals are delicious."
Khuyết điểm: "Give free mask."
Ưu: "Well maintained plane, nice staff and over very comfortable."
Khuyết điểm: "The wifi worked only 1 hr of the 3 hrs I bought"
Ưu: "Everything was great. The crew was nice and the food was pretty good."
Khuyết điểm: "Everything was great."
Khuyết điểm: "Add a low carb meal option"
Ưu: "the food was god. the crew was very accommodating"
Khuyết điểm: "Less announcements to interrupt the entertainment."
Ưu: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
Ưu: "The crew was amazing. They were all very nice to us."
Khuyết điểm: "can not think of anything. Everything was more than i expected.Thank you for my experiance"
Ưu: "The crew are great!"
Khuyết điểm: "Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly."
Ưu: "The crew was fantastic and the food was very nice."
Khuyết điểm: "It really would have been nice to have a vegetarian option!"
Ưu: "One of the best service! Thank you!"
Ưu: "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Khuyết điểm: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
Ưu: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Khuyết điểm: "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
Khuyết điểm: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Ưu: "Food and services were great"
Khuyết điểm: "Not a large selection to view on the TV"
Ưu: "Comfortable seat space and food is great"
Ưu: "Flight attendants were incredible!"
Ưu: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
Khuyết điểm: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Ưu: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Ưu: "Flight was fine"
Khuyết điểm: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Ưu: "It was alright."
Khuyết điểm: "Prepare to wake up with neck pain."
Ưu: "Excellent service. Good food. Great entertainment selection."
Khuyết điểm: "No free WiFi"
Ưu: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Khuyết điểm: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Ưu: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Khuyết điểm: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
Ưu: "Aircraft menu and service"
Khuyết điểm: "Aircraft seat pitch"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "Wonderful service"
Khuyết điểm: "Food was on the very bland side"
Ưu: "The staff was so friendly, attentive, helpful and pleasant!"
Khuyết điểm: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
Ưu: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Khuyết điểm: "Seats in economy are a little uncomfortable, but to be expected."
Ưu: "Was a smooth flight, good flight crew. Tasty food too"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "The service, our seats, overall comfort and cleanliness of the plane."
Khuyết điểm: "No"
Ưu: "flight attendants excellent"
Khuyết điểm: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Khuyết điểm: "Nothing"
Ưu: "Everything is perfect!"
Ưu: "Very friendly staff, happy to explain and let us try the lemonade drink"
Khuyết điểm: "would have preferred more asian food options"
Ưu: "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
Ưu: "Wish there was more movies in English"
Ưu: "I slept most of the way home so didn`t use the entertainment."
Ưu: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Khuyết điểm: "nothing"
Ưu: "Respectful and thoughtful passengers and crew make all the difference."
Ưu: "Crew great as always. Bulkhead seating very good for economy class.Has improved."
The crew was fantastic. They did their utmost to accommodate our needs throughout the flight. Definitely Singapore Airlines is the best.
Direct connection to US. Otherwise no in flight food choice and food quality is poor. Not much entertainment choices and are outdated. I just starved and slept through the flight.
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room.
Singapore airlines should update their meals plan for “Hindu NV”. I felt like it was not the best choice we had!
Everything good accept food not good
Ưu: "The whole business class experience"
Khuyết điểm: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Khuyết điểm: "More storage space in business"
Ưu: "Amazing crew, very nice and helpful."
Ưu: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Ưu: "Great foods and services"
Khuyết điểm: "The plane needs upgrade business class seats"
Ưu: "Best airline I've ever been on"
Ưu: "I like everything in Singapore airlines"
Khuyết điểm: "Nothing"
Ưu: "Boarding went smoothly, crew extremely curtious and helpful."
Khuyết điểm: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Ưu: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Ưu: "Food was good"
Khuyết điểm: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Khuyết điểm: "Very tight space"
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Ưu: "Excellent customer service, helpful staff"
Khuyết điểm: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Ưu: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Khuyết điểm: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Ưu: "Entertainment ok but not newest, boarding smooth, food ok"
Khuyết điểm: "Long waiting time for baggage, food not exceptional"
Ưu: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Khuyết điểm: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Khuyết điểm: "Cabin temperature too cool"
Khuyết điểm: "The desserts. The bun."
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Ưu: "Excellent flight experience"
Ưu: "Staff, food and emenities great for economy class"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Khuyết điểm: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Khuyết điểm: "There was not much leg room in the seatings"
Ưu: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Khuyết điểm: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Ưu: "Crew was good."
Khuyết điểm: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Ưu: "Excellent crew services"
Khuyết điểm: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Ưu: "great service"
Khuyết điểm: "too long"
Ưu: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Ưu: "The service and the flight to and from Narita Airport."
Ưu: "Helpful staff and a comfortable trip. A plus all the way around"
Ưu: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Ưu: "The staff were helpful, once I had complained enough."
Khuyết điểm: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Ưu: "Crew was very pleasant!"
Khuyết điểm: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Ưu: "Polite crew took good care of my needs"
Khuyết điểm: "Food was really bad could do better . Movies were not as current but a good collection."
Ưu: "everything, excellent job"
Khuyết điểm: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
Ưu: "the service on the flight was the best I can ever recall having."
Khuyết điểm: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Ưu: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Ưu: "Great food and plenty of movies. Friendly crew"
Ưu: "Service was good, but then that's expected."
Khuyết điểm: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Wonderful time. Everything we enjoy. No complaints. Thanks.
Staff very kind and helpful
Some of the Crew was hostile. Plane was disgusting. The plane looked outdated. And I paid for business class! Horrible
mIssing check in bag, no customer service, No follow up. missing critical medication
Khuyết điểm: "Perfect"
Ưu: "The food its disgusting"
Khuyết điểm: "Better service and better food"
Ưu: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Khuyết điểm: "Nothing. Keep up the good work"
Ưu: "Attentive and efficient"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Friendly crew"
Khuyết điểm: "No alcohol served"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "amazing except for the entertainment system"
Khuyết điểm: "Better entertainment system , 6 hours flight is tough without it"
Ưu: "seat was great"
Khuyết điểm: "flight attendant should be nicer"
Ưu: "Great crew and front desk"
Ưu: "Extra leg room only coz I was on exit isle"
Khuyết điểm: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"
Ưu: "Houston check in counters need to be added."
Khuyết điểm: "Doha airport indian staff is rude to many passengers during their hand carry check. Too little space there. No organization."
Ưu: "New plane and Q suite was excellent"
Khuyết điểm: "The AVML selection could be better"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "In-flight crew was excellent."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Friendly and helpful staff."
Khuyết điểm: "No entertainment available. A very old plane."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "Nothing."
Ưu: "very courteous flight crew"
Khuyết điểm: "baggage took along time to come business class luggage came after economy"
Ưu: "All around a great experience."
Khuyết điểm: "The internet worked for like 2 minutes and then said my time was up, even though I was supposed to get 15 minutes for free or something."
Ưu: "Stewards were great"
Khuyết điểm: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Khuyết điểm: "Main course is not enough"
Ưu: "Flight was very comfortable and a pleasant ride"
Khuyết điểm: "food service could be a bit more prompt"
Khuyết điểm: "Dely to time"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Courteous, helpful and professional crew members."
Khuyết điểm: "No internet service on long international flight. Boarding process for business class could be better."
Ưu: "They make you feel like a person"
Khuyết điểm: "Nothing"
Ưu: "Crew was great. Very helpful and caring"
Khuyết điểm: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"
Ưu: "Nothing at all"
Khuyết điểm: "Everything"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Khuyết điểm: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Ưu: "Another B787. Had empty seats next to me."
Khuyết điểm: "No menus handed out by the crew and little explanation of what the meal was beyond beef and rice or chicken and potato. For some reason they only serve a snack instead of a second meal on this flight."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "SPECIALLY THE CREW SERVICE EXCELLENT"
Ưu: "Like the friendly Crew ..."
Khuyết điểm: "Food"
Ưu: "Among airlines, theirs is one of the best. The have good leg room in economy, good food, good entertainment, and an excellent cabin staff."
Khuyết điểm: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Ưu: "Comfortable wide seats, good service"
Ưu: "On Time Cabin Crew great"
Khuyết điểm: "Seats are so tight you will sense both of your neighbors skin during the entire flight"
Khuyết điểm: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"
The best crew in the entire Airline Industry
The entertainment options weren’t easy to “scroll” through to see options. The flight attendants were very polite to some and less polite to others. The food in premium economy was just ok (no salt). When comparing to Singapore Air, ANA, and Cathay (all three this trip) it didn’t stand out like we hoped.
Khuyết điểm: "Hi do veg meal could have been better and communication about my bags could have been better ."
Ưu: "Everything was on time and the food and service was good."
Khuyết điểm: "Would be nice if they offered hot towels for the Economy passengers."
Ưu: "Service, food, excellent. Most of all, the new entertainment system & window in bathroom!"
Khuyết điểm: "1. Business class crew stomped around the cabin, making it noisy, and woke me up constantly. 2. Gallery is very loud and badly situated in business class. 3. Chair itself is old & although it’s lie-flat, makes a very uncomfortable night’s sleep."
Khuyết điểm: "The flight was three hours late."
Ưu: "My flight was delayed, at check-in I was offered an earlier flight that was departing in 40 minutes. Because premium economy was full I was upgraded to business class"
Khuyết điểm: "not getting any AA miles for economy / economy plus tickets on Cathay. Will make me consider flying alternatives like Thai next time"
Khuyết điểm: "delayed as usual"
Ưu: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Khuyết điểm: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
Ưu: "Reasonable leg room in the economy"
Khuyết điểm: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Ưu: "Staff was terrific. On time. That’s most important."
Khuyết điểm: "Seats were not great. Don’t recline properly. Food Very salty. No WyFy. Issue with point allocations and issue entering business Lounge. Purchased membership for this purpose . Was downgraded on my Marco Polo Membership. An error by the airlines. Won’t fly again with this airlines as a result."
Khuyết điểm: "same"
Ưu: "The crew is so nice!"
Khuyết điểm: "Same seat selection issue."
Khuyết điểm: "Gate change from 34 to 4 in hgk airport was too far."
Ưu: "Comfortable. Good service. No wait for restroom"
Khuyết điểm: "Service, self service snacks, attendant never came for anything and crew was rude, passed out customs form when exiting plane"
Khuyết điểm: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Ưu: "The food was great The staff were lovely"
Khuyết điểm: "Not being informed that I could check in online Having a middle seat More movie choices!"
Khuyết điểm: "The wheel chair assistance came very late. This aspect can be improved further. It can be more efficient. Although wheel chair assistance is asked, the electric car to move people can also help to compensate for the wait times."
Khuyết điểm: "Flight was packed"
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Khuyết điểm: "3h delay on the way in 1h delay on the way back"
Ưu: "Great service from flight attendants."
Khuyết điểm: "Crew was always in hurry"
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Ưu: "Took off late, missed transfer flight, payed over 6 hours said they would buy lunch dinner. Could pay for hamburger with it, frltf"
Ưu: "Get extra room for my self."
Ưu: "No issues."
Khuyết điểm: "No complaints."
Ưu: "Need more movie selection on classic"
Ưu: "Flying beats driving"
Ưu: "Smooth, on time, comfortable, good entertainment and decent food."
Khuyết điểm: "No complaints"
Ưu: "We really appreciated the nice customer service we received from the check in desk!! We were able to upgrade and get our seats together- thank you! Also Cathay Pacific gave us our boarding passes straight through to our final destination which made it possible for us to narrowly make our flight once we were in Chicago. Very grateful for this."
Khuyết điểm: "Our airplane had technical problems and our flight left 2 hours late, which made it very tight to make our connection in Chicago. This was very hard. We just wish that the delay hadn't been so long."
Ưu: "Unfortunately nothing positive to write"
Khuyết điểm: "Disappointing service, poor upkeep of planes, not at all punctual (travelled multiple legs with Cathay, not one of them took off on time). Bad airline, getting worse"
Khuyết điểm: "As above. Total failure by Cathay pacific. We were abandoned."
Ưu: "Flight went up and down at the right time and place. Can't ask for much more than that. All else was very nice."
Ưu: "Comfortable seats and the entertainment was great"
Khuyết điểm: "The other guests were loud and rude on the flight and none of the staff seemed to care."
Ưu: "Amazing service and food"
Khuyết điểm: "Little cramped bit not bad"
Ưu: "The lounge was incredible as advertised! Relaxing, champagne, noodle bar, comfortable seating, great lounge chairs and internet. Fully reclined sleeper pods and good food and wine and service."
Ưu: "Seats are relatively comfortable and there are a lot of free snacks."
Khuyết điểm: "We had trouble checking in online due to a hyphenated last name- tried to call the airline a couple times and everyone was polite but did not help us. We kept getting shunted to someone else and in the end no one did anything and we got stuck in terrible seats separated by many rows. Still better than United though."
Ưu: "Everything was good I didn't have any complaints about the service or flight time"
Khuyết điểm: "Nothing"
Ưu: "Shorter flight airplane much nicer"
Ưu: "Was ok"
Khuyết điểm: "there was any type of organization"
Ưu: "Fast boarding, sufficient space for cabin bagguage, food was ok"
Khuyết điểm: "It was too cold during the flight, less drinks"
Ưu: "Flight was on time and the captain was definitely a good pilot."
Khuyết điểm: "The crew needs a bit of retraining. It's almost like we are unwanted guests on there aircraft rather then the customer."
Khuyết điểm: "Flight delayed 4 hours"
Khuyết điểm: "It was great"
Khuyết điểm: "No toothpaste & toothbrush like Asiana"
Khuyết điểm: "Delay delay delay !!! And nothing served. Not even a cup of water"