VN661 flight, the A321 seats are starting to show heavy sign of wear and tear
Khuyết điểm: "With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask"
Ưu: "Food and crew"
Khuyết điểm: "Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines"
Ưu: "Friendly crew. Short flight, very efficient"
Khuyết điểm: "Slow check-in not very comfortable seats and food was awful."
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Ưu: "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
Khuyết điểm: "I could not check in online."
Khuyết điểm: "Everything"
Khuyết điểm: "Smile"
Ưu: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Khuyết điểm: "Boarding was behind schedule and we arrived slightly late."
Khuyết điểm: "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."
Ưu: "Standard process"
Khuyết điểm: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Khuyết điểm: "Delayed by almost 2 hours."
Ưu: "This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive."
Khuyết điểm: "The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned."
Khuyết điểm: "Nil"
Ưu: "Onboarding went well and bagage was out fast in Nha Prang"
Khuyết điểm: "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
Ưu: "Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too."
Ưu: "Short flight"
Khuyết điểm: "The airport is about 40 km away from Nha Trang"
Khuyết điểm: "Was ok"
Ưu: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Khuyết điểm: "Delay 15’"
Khuyết điểm: "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"
Ưu: "The Premium Economy section is relatively small, and quiet. At check-in, I was attributed a window seat, and the section was fully packed. The company went out of its way to give me an aisle seat. A window seat would have resulted in a badly hurting elbow. The seats in Economy Premium are OK, nice pitch and width : 2+4+2, instead of 3+3+3 in Economy."
Khuyết điểm: "The seats in Economy Premium have a foot-rest, that is badly designed and badly kept. Nothing to do with the kind they have in Business class. Push the button, it will spring up. This is OK for short people with short legs, like average Vietnamese customers. It is a pain for taller people with longer legs. It takes a lot of strength to push the footrest into its former position. In my seat, two attendants came to my help and could not do it. Something apparently was broken. I spent 13 miserable hours without being able to find a comfortable position for my legs. I strongly suggest to Vietnam Airlines get rid of the footrests altogether, or find an easy-to-manage model."
Ưu: "The plane is comfortable, staff on board are very polite and helpful."
Khuyết điểm: "Boarding is not good, the special assistance counter was just checking in random people and my elderly mother wasn't given assistance until lining up at the departure gate. When finally given priority because she couldn't keep standing in line someone told her to go through but when we did another staff person argued with us and then argued with the other staff who let us through. Very inconsistent experiences and no help for elderly, only babies. Food is not good either, vegetarian meal is not filling just a few vegetables and second main option I was told was noodles but when opened it was western spaghetti with a clump of meat I had to pull apart."
Ưu: "Good boarding process, punctual,great cabin service"
Khuyết điểm: "Baggage arrival"
Khuyết điểm: "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
Ưu: "Plane was clean. Staff were pleasant and professional."
Khuyết điểm: "Flight from TPE to SGN A321 was very comfy able."
Khuyết điểm: "Change without prior notice"
Ưu: "The food was the best i have had on an international flight: i have flown EVA, KAL, Cathy Pacific, and Asians. by far Vietnam Aur has the best."
Khuyết điểm: "the lie flat bed was hard, no padding... uncomfortable."
Khuyết điểm: "Uncomfortable airplane."
Ưu: "I choose this flight because of late departure time"
Khuyết điểm: "no entertainment. no wifi."
Ưu: "The captain was friendly and informative"
Khuyết điểm: "The food was terrible and the staff was rude"
Khuyết điểm: "This normally short flight was prolonged because of weather. The airline can't control this. However, we only got two updates by the crew, once to say that we were unable to land and were now going to Pnomh Penh to refuel, and sending to say we were leaving Pnomh Penh. The total time over five hours and would have been better with more updates."
Ưu: "Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board."
Khuyết điểm: "Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first."
Ưu: "Boarding on the 787 Dreamliner was ok French wine selection was good"
Khuyết điểm: "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
Ưu: "The crew was very attentive and nice"
Khuyết điểm: "The seats are very close together. It's hard to get comfortable"
Ưu: "On time, clean, nice staff."
Khuyết điểm: "Being stuck in a middle seat and not being served enough water. Attendants not very friendly"
Ưu: "The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us."
Khuyết điểm: "Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served."
Ưu: "Provided food for only a 3 hour flight"
Khuyết điểm: "Boarding was a bit slow (still arrived on time)"
Khuyết điểm: "They charged for overweight luggage; Vietnam was the only country to do this."
Ưu: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Khuyết điểm: "See above"
Ưu: "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
Khuyết điểm: "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
Ưu: "Pre dinner drinks came with first course; hot tea came with wine and main course - staff were trying but clearly need better training in restaurant service and dining practices All the lights went on for breakfast but then, after clearing away, only an hour out from a mid morning landing lighting returned to night time!"
Ưu: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Ưu: "I had an over all position experience flying with Vietnam Airlines."
Khuyết điểm: "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
Ưu: "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
Khuyết điểm: "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
Ưu: "They fed us dinner and kept the lights dimmed most of the time. Good selection of movies too, which was important bc I couldn't sleep."
Khuyết điểm: "Not a ton of room (esp legroom) in economy, making it tough to get comfy/sleep. They occasionally randomly turned the cabin lights back on which was a bit annoying."
Khuyết điểm: "I am average height for a male and my femur bone was the exact length between seats - my knees were jammed against the seat in front of me. Not a comfortable flight but at least it was short."
Khuyết điểm: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Ưu: "Not having to change airports in Sao Paulo!"
Khuyết điểm: "flight operated by Passaredo. Prop plane, waiting area was very basic. At checkin the rep did not want to add my AA Frequent flier number to my reservation. The flight has TAM (oneworld) flight number so I wanted to get credit but was unsuccessful."
Ưu: "Flora the flight attendant. Very professional.."
Khuyết điểm: "N/a"
Khuyết điểm: "They cancelled the flight without any reason and you sent an email the night before departure and as I was in Africa I couldn't read it. So I had to discovered it by other tourists and then I had to book another flight at a higher rate because of the time and I had to cancel a couple of activities already paid to solve all of this and they offer to reimburse just the cost of the flight in 60 days. Horrible experience"
Ưu: "Outbout flight was good and on time the return leg on 26/10/15 was delaayed for almost 5 hours and on landing at ORT international airport we were kept on tarmac inside the plane for over 20 minutes due to lack of buses to take the passengers to the arrival terminal"
Khuyết điểm: "The available snack was crisp and water for sale Overall and appalling way of doing business and diregard to passengers.."
Missed my flight No alerts about visa to Hanoi
Very good airline, everything easy, check in etc, good service and leaves on time.
Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
Very basic, all seats are non reclining
Ưu: "Worst Airline Ever"
Khuyết điểm: "Vietjet needs to update their refund policy"
Khuyết điểm: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Khuyết điểm: "Get more Customer Services training for the better and for the next level of international services provider...."
Khuyết điểm: "Flight was delayed - be on time"
Khuyết điểm: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Ưu: "Clean plane"
Khuyết điểm: "Late"
Ưu: "The food is good. Air crew is nice."
Khuyết điểm: "Worth for money we paid"
Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Khuyết điểm: "Boarding on time instead of delay twice"
Khuyết điểm: "should be on time"
Khuyết điểm: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Khuyết điểm: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Ưu: "Fast and efficient and low cost budget"
Ưu: "Nothing really impressive."
Khuyết điểm: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Khuyết điểm: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Khuyết điểm: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Ưu: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Khuyết điểm: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Khuyết điểm: "No online check-in. Flight was late. No legroom."
Khuyết điểm: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Ưu: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Khuyết điểm: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Khuyết điểm: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Ưu: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ưu: "Flights were on time and worked well for us. Flight attendants were helpful"
Khuyết điểm: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Ưu: "The plane got me to my destination"
Khuyết điểm: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Ưu: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Khuyết điểm: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Khuyết điểm: "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
Ưu: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Khuyết điểm: "I wish they had in-flight entertainment, but it's not that big of a deal."
Ưu: "Cheap flights but u get what u pay for"
Khuyết điểm: "2 delays of 10hrs"
Khuyết điểm: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Ưu: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Khuyết điểm: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Khuyết điểm: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Khuyết điểm: "Have an error in system. I can't join the flight"
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Khuyết điểm: "There is no entertainment in flight and baggage check in is an issue ."
Ưu: "Clean, efficient, new aircraft, very good value"
Ưu: "Cheap fares"
Khuyết điểm: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Ưu: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Khuyết điểm: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Ưu: "Fluent English, comfortable and ample seat space"
Khuyết điểm: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Ưu: "Please be aware they can change flight times earlier without communicating"
Ưu: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Khuyết điểm: "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."
Khuyết điểm: "It was delayed over 1 hour. it was many times since i've used."