Wonderful airline to travel with. The accommodations are always great.
If they had fruits as snacks that would have been nice
Was very comfortable and enjoyable, can't think of anything else to improve - thank you.
Ưu: "The crew was excellent."
Khuyết điểm: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Ưu: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Khuyết điểm: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Ưu: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Khuyết điểm: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Ưu: "Crew very attentive but not intrusive. Food very good."
Khuyết điểm: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Ưu: "Newer Aircraft and very convenient"
Khuyết điểm: "I dont see any thing to improve"
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Ưu: "The crew was terrific. Always smiling and helpful."
Khuyết điểm: "If you need more space economy is a tight fit. It would be better to upgrade."
Ưu: "Good boarding, good arrival gate"
Khuyết điểm: "Old plane, entertainment system is very old and screen bad"
Ưu: "This was the most comfortable business class mid haul flight I've ever taken."
Khuyết điểm: "Absolutely nothing went wrong."
Khuyết điểm: "My moslem meal selection wasn’t provided onboard"
Ưu: "Generally good Flight was operated by Silk Air"
Khuyết điểm: "Entertainment score is not meaningful because of the short flight time."
Ưu: "Customer service, food, seats"
Khuyết điểm: "N/A"
Ưu: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Ưu: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Khuyết điểm: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Ưu: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Ưu: "Everything From the food to the drinks to the comfort"
Khuyết điểm: "Nothing"
Khuyết điểm: "The desserts. The bun."
Khuyết điểm: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Ưu: "Staying in a hotel for 24 hours."
Khuyết điểm: "Not actually making it to Japan."
Ưu: "Great service"
Khuyết điểm: "Nil"
Ưu: "Seats, crew"
Khuyết điểm: "Nothing else other than above"
Ưu: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Khuyết điểm: "Nothing bad to say about this flight. Great airline."
Ưu: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Khuyết điểm: "Seats were bit hard without proper head rest.entertainment kiosk was not working."
Ưu: "New movies! Yes!"
Khuyết điểm: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Ưu: "Not much turbulence"
Ưu: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Khuyết điểm: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Ưu: "Food, movies, support, were all wonderful."
Ưu: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Khuyết điểm: "There was nothing that I didn't like."
Ưu: "Sound sleep"
Khuyết điểm: "N/A"
Ưu: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Khuyết điểm: "The food is average taste... a bit salty :("
Ưu: "Singapore crew are on their feet and working for the entire flight. Great service!"
Ưu: "Crew and boarding were efficient"
Khuyết điểm: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Ưu: "Great service, great experience."
Khuyết điểm: "I liked it all."
Ưu: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Khuyết điểm: "Food was meh. Above average, but still not amazing."
Ưu: "New plane"
Khuyết điểm: "Food served 40 min after special meals"
Khuyết điểm: "No complaints"
Ưu: "Attention to customer service and needs"
Khuyết điểm: "Couldn't use my own headphones to watch movies"
Ưu: "Amazing crew, great service. Really good food"
Ưu: "It was convenient"
Khuyết điểm: "The seats were so hard I had to sit on a blanket and have a cushion behind. The entertainment was poor and the system was old."
Ưu: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Khuyết điểm: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
Ưu: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Khuyết điểm: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Ưu: "Friendly and approachable cabin crew."
Khuyết điểm: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Ưu: "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."
Khuyết điểm: "They didn’t have tv music videos like air canada"
Khuyết điểm: "Everything was great"
Ưu: "Very comfortable Business Class seat, pretty good entertainment."
Khuyết điểm: "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
Ưu: "Friendly professional crew"
Khuyết điểm: "Nothing"
Ưu: "Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats."
Khuyết điểm: "A little pricier than other airlines but definitely better!"
Ưu: "Boarding was delayed in Taipei although the flight made it in great time"
Khuyết điểm: "Website"
Ưu: "Comfort, crew, food"
Khuyết điểm: "Choice of movies somewhat limited (in English)"
Khuyết điểm: "The food doesn’t taste good"
Khuyết điểm: "No way to tell them that I am vegetarian. And only if I buy tickets with their site I can get it :("
Ưu: "I am happy and satisfied with the service, thank you guys!"
Ưu: "plenty of movies to watch."
Khuyết điểm: "the second meal options were not to my liking. I chose Pasta, but i did NOT like the pasta meal: Too much pasta, not enough chicken."
Ưu: "Service from crew excellent Food on all meals wonderful Seating was excellent"
Ưu: "The actual flight experience was great."
Khuyết điểm: "My bag is still gone because they wouldn't return it to us after the flight and there are items that I need."
Ưu: "Everything from boarding to entertaiment."
Ưu: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Khuyết điểm: "Chairs in economy are not the most comfortable"
Ưu: "Same as above"
Khuyết điểm: "Same as above Also flight was a but messy, and crew couldn't keep some passengers quiet"
Ưu: "I love EVA fair's service, they are very systematic in boarding their flights making flights leaving on time. The crew took care of my mother who needed wheelchair assistance. Washrooms are clean."
Ưu: "Thick blanket, toothbrush & toothpaste, eyes cover for sleeping, on time boarding, excellent overall"
Ưu: "Comfortable flight. Crew were friendly and attentitive."
Khuyết điểm: "English speaking movie content was sub par."
Ưu: "I like it when they checked in our hand carry bags free of charged.They make your travel more pleasant and comfortable.."
Khuyết điểm: "I don't like the food choices and sometimes the entree itself looks messy and unpalatable..The flight attendant only offer drink just one time in a 10 hr. flight not like Asiana and Korean air..Flight attendant just sits at the end of the plane chatting..lol.."
Ưu: "Crew and service were great."
Khuyết điểm: "Food to asian. Entertainment limited and to asian."
Ưu: "Nice crew, comfortable ,no delate"
Khuyết điểm: "We did not like all the meals in all the flights"
Ưu: "The crew was fantastic. I was not well throughout the entire flight and they went out of their way repeatedly to make sure I was as comfortable as possible, including giving up two of their own crew seats to me for most of the 14 hour flight from Taipei to New York. The crew also made sure that the bathrooms were kept stocked and cleaned. This is something you don't see enough of in other airlines where the bathrooms become disgusting by around mid-flight on long-haul flights. The entertainment systems are modern and designed well for practical use, unlike some other airlines that still have many or all controls situated on the armrests. They use quality touchscreens which control everything including the overhead light and attendant call button. I also like the fact that I could check 2 bags and select my seat without any fees unlike too many other airlines are doing today."
Khuyết điểm: "While the entertainment systems themselves are great the entertainment choices are not. They have very few New Releases and don't seem to update them at the beginning of the month compared to many other airlines, such as Cathay Pacific. On long flights this is one thing that should be given more attention."
Ưu: "Seat is reasonably comfortable in Eco Plus"
Khuyết điểm: "Inattentive flight attendants, forgot my drink order and very stingy with the amount served. No apology from the crew for the 60 minute flight delay. Also poor communication during the boarding process with the delay: didn't communicate the delay until after the scheduled boarding time and provided no firm rescheduled time until right before boarding actually happened. Poor planning all around."
Ưu: "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
Khuyết điểm: "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
Khuyết điểm: "Flight delayed. Food was just ok."
Ưu: "I love the price, all staff was kind and helpful and the seats are comfortable."
Khuyết điểm: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
Ưu: "Timely flight, no delays."
Khuyết điểm: "There were no issues."
Khuyết điểm: "A little delay in boarding but after other airlines I flew this has been best by long shot"
Ưu: "I like how they offer different varieties of entertainment on board music, movies, games etc. Amenities for economy class not that bad'"
Khuyết điểm: "Limited food choices"
Khuyết điểm: "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"
Ưu: "excellent staff, and care for the passengers. definitely the best airline i have ever flight with."
Ưu: "Attentive crew, clean washrooms, decent chairs, great food, enough entertainment. It was easy to transfer trains in an airport we have never been to."
Ưu: "Overall good flight. You get what you pay for. Staff was wonderful."
Khuyết điểm: "In flight entertainment could have been a bit better, but other than that it was a good flight."
Ưu: "The staff got us loaded quickly for the large number of passengers. The leg room, even in economy is surprisingly roomy, and the movie selection was first class."
Khuyết điểm: "They need to offer more small bottles of water. It's hard to keep hydrated on long flights, and due to turbulence a tinyear (only half full) glass of water occasionally is hard to not spill and is not enough. I would suggest an 8 oz bottle offered at least every other hour."
Ưu: "Everything was wonderful. People were nice, friendly, patient, and overall just lovely. The flight was very smooth and the space was reasonable and better than comparable airlines in the same class. I always fly Eva."
Khuyết điểm: "Nothing. Everything is great"
Ưu: "Very good. Staff is great"
Khuyết điểm: "Need more water available throughout flight"
Khuyết điểm: "I don't like to connect flights between the different airlines in one trip. I had to change the terminals between terminal 1 to terminal 5 at JHK Airport. It was too confusing."
Ưu: "Responsive flight attendants to requests for water, drinks, snacks. Great movie selections. Clean washrooms."
Khuyết điểm: "Online reservation has no low salt option. Congee was too salty."
Ưu: "Service and Food are good compare to other airlines."
Khuyết điểm: "Lack of 70's & 80's chinese songs in music channel."
Khuyết điểm: "I thought the quality of the food was better on my flight from New York to Taipei, but breakfast was delicious on both trips."
Ưu: "on time with schedule, good food and service, nice staffs."
Ưu: "Service was great but would have prefered more drink choices. The food cart came around on a schedule. Attendents were friendly and helpful."
Khuyết điểm: "I would have preferred to have been offered more drinks. The meal was as good as could be expected."
Ưu: "Flight was decent, crew sometimes flaky when I requested water or ginger ale. At one meal time they totally forgot to give it to me after asking half hour beforehand.I fell asleep and woke up parched. Bathrooms were clean. Entertainment was good, I watched three movies."
Ưu: "Food was OK, not much to expect from economy class, but at least the flight attendants were more experienced than the CGK-TPE flight in Dec 2016."
Khuyết điểm: "Boarding procedure was a bit chaotic at Taipei, but perhaps the passengers were to blame. Overhead space seems limited on the Airbus 330, many passengers taking more space."
Khuyết điểm: "Drink times not enough"
Ưu: "We were on the hello kitty theme plane so was a wonderful experience"
Khuyết điểm: "No usb to charge electronics"
Ưu: "staff was friendly. Planes very comfortable. Wine the whole way home. Movie selection great. I had a whole row of 3 seats together to myself for a 12 hour flight #winning"
Khuyết điểm: "I didn't like the layover but that had nothing to do with Eva air. Eva air was great and I would def recommend to others"
Ưu: "The food was great and so was the service."
Khuyết điểm: "The ride was a bit bumpy at times. I wish there is a foot rest in front for Economy class, just like Singapore Airline ."
Khuyết điểm: "Food options!"
Ưu: "The flight was a great value for the price and the staff was amazing and attentive."
Khuyết điểm: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Khuyết điểm: "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
Ưu: "The seat @ premuim economy is excellent with great amenities. Food was awesome and catered to cutomers diet needs. The crew was great considering the Language barriers."
Khuyết điểm: "Nothing! Awesome Airline. Would use again when traveling to Asia."
Khuyết điểm: "The cabin temperature was a bit too warm, I sweated a bit during mid flight from the heat."
Ưu: "food and seat are good."
Ưu: "Good service, onboard entertainment"
Khuyết điểm: "Twice now I didn't get the seat I reserved at the time of ticketing."
Ưu: "Good staff and very helpful"
Khuyết điểm: "Not much variety of food in a long flight"
Khuyết điểm: "Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone"
Khuyết điểm: "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
Ưu: "Seat was ok. Service was timely"
Khuyết điểm: "Excellent"
Khuyết điểm: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
Ưu: "The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent."
Khuyết điểm: "There was no movie but that is Ok. I just read"
Khuyết điểm: "Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available."
Ưu: "They used a more modern plane for the longer haul part of our two flights home from Bali and appreciated the slightly bigger seats for the longer flight. Good inflight entertainment options."
Khuyết điểm: "Terrible food."
Khuyết điểm: "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
Khuyết điểm: "I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening"
Ưu: "Great food"
Khuyết điểm: "Need more leg room"
Ưu: "Food and transfer is great."
Khuyết điểm: "Flight delays."
Ưu: "The staff was nice and very accommodating. The food was good. I was very comfortable the whole time. My ears were fine."
Khuyết điểm: "I tried a lot of times to check in online but I was never successful."
Ưu: "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."
Ưu: "Better entertainment."
Khuyết điểm: "No footrests, skipped at mealtime and flight crew response delayed, not offered arrival form"
Khuyết điểm: "They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again."
Ưu: "It was a great flight There staff were great, even fed us on a 80 minute flight"
Ưu: "Beautiful plane, clean and well serviced, unlike American carriers"
Khuyết điểm: "We were delayed an hour on the tarmac in Taipei with no explanation. I was told there were no aisle seats and when we finished boarding I could see that the attendant on the ground had not been truthful. I did get a bulkhead aisle seat after the doors were closed, but I would like to know the truth from service people."
Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Ưu: "Fast boarding. Well organized. Good flight attendant crew although they need people with better English. Food was served hot and on schedule. Fair selection of movies. Poor selection of Tv programs"
Khuyết điểm: "Transiting from One flight to another in Taipei is no easy task. Signage is poor watering lounge features giant rocks for seating and I found out later that there is a proper lounge downstairs. No signage in English to tell you about the seating downstairs. Poor selection of food in terminal. we have to pay for WiFi and when you get it, it's very slow."
Khuyết điểm: "I need, wheelchair service for this trip but very disappointed the service. I carried my bag to find my seat by my myself. The crew only helped me to put up the bag and my umbrella stick until I asked."
Ưu: "Attendants were good"
Khuyết điểm: "Airplane food. But it doesn't matter what airline you fly on"
Ưu: "Flight arrived early"
Ưu: "The space between seats was spacious and the internet was available in my flight"
Khuyết điểm: "The food was bad and the staff was not serving the beverage until my food was almost at the end"
Ưu: "Again, great service. Food was very good, and enough leg room even with person in front pushed back."
Ưu: "Comfortable flight, decent seat size, decent leg space, lots of movie and TV options"
Khuyết điểm: "Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise)"
Ưu: "The entertainment was excellent, there were so many choices to choose from, it made the long flight less stressful....The Boeing 777-300ER was smooth and quiet for a twin aisle plane of its size. Lavatory was clean most of the time"
Khuyết điểm: "Even booking 3 months in advance, we could not select the seats. Our seats were assigned while checking in. Thus our family of 3 had to sit apart from each other."
Ưu: "The staff was amazing and the movie options were extensive"
Khuyết điểm: "We departed much later than anticipated and I missed my connecting flight as a result - had to spend an extra 10 hours at LAX until next flight available. The food was terrible, I only ate the fruit!"
Ưu: "The restrooms were very clean, and I appreciated that some even offered lotion. Staff were friendly and helpful."
Khuyết điểm: "I felt cold during the flight from Taipei to Los Angeles. I felt warmer with my jacket and two blankets, but it would have been nice to maybe have the air conditioning lower."
Khuyết điểm: "Airline somehow cancelled our spot on the flight without us knowing, only found out when we were doing the checkin at the airport. What followed was an hour and half of international phone calls to try to sort this mess out. Ended up with us having to go to an airport an hour away to catch another flight so we don't miss our trip. Terrible terrible experience and stressful."
Ưu: "Found a lot of new movies and foods tasted great"
Khuyết điểm: "Slow to board the plane and the seat near emergency door was not very comfortable."
Khuyết điểm: "It delayed too long and lead to missing my flight from San Francisco to Boston, the line to immigrate was too long and just 1 hour connect flight due to the delayed in Taipei"
Ưu: "The middle seat was empty on my flight, I appreciated the extra room."
Khuyết điểm: "The movie selection was not super up to date."
Ưu: "turbulence not bad."
Khuyết điểm: "Lady passenger arguing for 20minutes with 3 fight attendants about her luggage not being near her seat, because bins were full. she should have been kicked off plane. i kept getting bumped on right shoulder every 8 minutes by people walking up or down aisle. so, no sleep."
Ưu: "Great Taiwanese airline. It's not a Chinese airline despite the confusing name, so there is no safety concern and the passengers are nice and civilized people. Great service similar to other airline from Taiwan (EVA Air)."
Ưu: "Nothing about the flight I can recall was pleasant"
Khuyết điểm: "From the time we board at Taipei, the gentleman checking our ticket was rude. The flight crew member was not straighten out the customer who are loud and causing trouble for other customer. Seat was uncomfortable and small. I've suffered back pain due to the cramped seating and also my seat reclining was broken, every time I've tried reclining it just snap back. The food was bad, the bun/biscuit was hard when given to us."
Ưu: "The premium economy seats had half recline and leg support. the cabin crew were very courteous. They gave an overnight kit similar to business class. Same food as business except servived with plastic utensils and small plastic tray."
Khuyết điểm: "The boarding area in Taipei was small, crowded and chaotic."
Khuyết điểm: "missing baggage"
Ưu: "For such a short flight it was fine."
Khuyết điểm: "Boarding was later and leaving the runway was late. It was a late flight already so this made it even more tiring."
Ưu: "Would have liked better seats since we are so tall, but overall, very comfortable flight."
Ưu: "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
Khuyết điểm: "Excellent service over all."
Ưu: "Crew was accommodating, seat space for economy was generous and comfortable for a 2hr flight."
Khuyết điểm: "Luggage allowance for economy is only one check-in bag, as opposed to most airlines these days, which give two check-in bags. For the price paid (almost $300) for a return trip to Yangon from HCMC, this is expensive -- and I booked over a month in advance. Should be offering more leverage."
Ưu: "Didn’t seem perfectly organized at all times. But they did a good job regardless."
Ưu: "The cabin crew were very pleasant."
Khuyết điểm: "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
Ưu: "plane was new and captain was professional"
Khuyết điểm: "plane was badly late and the boarding process was poorly coordinated"
Ưu: "On time service and crew service"
Khuyết điểm: "Improvement to entertainment and food selection"
Ưu: "This plane is in much better shape than the last one."
Khuyết điểm: "Flight delays seem to be a common thing with VN airlines"
Ưu: "Nuce crew and gentleness"
Khuyết điểm: "Entertainment but we know it’s a plane restriction"
Ưu: "The crew were not visible and didn't offer any assistance"
Khuyết điểm: "An offer of a snack as we paid a high price for the econom y flight"
Ưu: "No turbulence"
Khuyết điểm: "Never wake up passengers for your terrible food"
Ưu: "Business Class flight was a smooth ride from Vietnam to Thailand."
Khuyết điểm: "N/A"
Khuyết điểm: "Delayed by almost 2 hours."
Ưu: "This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive."
Khuyết điểm: "The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned."
Ưu: "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
Khuyết điểm: "The flight had small video screens but no place to plug in a headset so consequently o sound."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "The plane was new and the food was fresh."
Khuyết điểm: "Was ok"
Ưu: "The team in international flight are less stress. More smiling and more organized"
Khuyết điểm: "No entertainment for 1.30h flight"
Khuyết điểm: "Chaoticboarding"
Ưu: "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
Khuyết điểm: "Nothing!"
Ưu: "Was able to buy last minute at airport. food and drinks are fine"
Khuyết điểm: "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
Ưu: "It got me to my destination"
Khuyết điểm: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
Khuyết điểm: "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"
Ưu: "New plane, service great, process fine."
Khuyết điểm: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Ưu: "Flight attendants are friendly"
Khuyết điểm: "Food is a bit pedestrian"
Ưu: "Overall, this is a short trip. Everything is ok."
Ưu: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Khuyết điểm: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Ưu: "Plane was clean. Staff were pleasant and professional."
Khuyết điểm: "Flight from TPE to SGN A321 was very comfy able."
Ưu: "The whole flight"
Khuyết điểm: "Nil by"
Ưu: "Overall a good airline. Full meal served even on a short hour and half flight."
Khuyết điểm: "The air con wasn't on until we were in the air"
Ưu: "Boarding on the 787 Dreamliner was ok French wine selection was good"
Khuyết điểm: "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
Ưu: "The crew was very attentive and nice"
Khuyết điểm: "The seats are very close together. It's hard to get comfortable"
Ưu: "Great service"
Khuyết điểm: "plane a little old"
Ưu: "The flight on an A350 wide body was uneventful. I was in the "Premium Economy" section, which is sold as regular "Economy" for domestic flights. Excellent seating 2+4+2. The food was OK, not much to write home about, but they skipped coffee and tea because of turbulence (hardly perceptible)."
Khuyết điểm: "Boarding process in HAN was very confusing: there was a change of gate announcement just when boarding was to start. Everybody went like crazy through the airport terminal looking for a Gate that does not exist. Followed by a counter-announcement. And then being bussed to the aircraft. People came on board up to the last minute... Arrival in SGN crazy for a different reason. All 300-some passengers were bussed again. Just that the ladders were not ready, and then whoever drove could not adjust them, and then the busses were not ready either. 25 minutes from landing to the luggage belts. Vietnamese airports need to work on their their procedures."
Ưu: "On time, lunch served, no problems."
Khuyết điểm: "No entertainment, but a very short flight, one hour, who cares?"
Ưu: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Khuyết điểm: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Ưu: "Provided food for only a 3 hour flight"
Khuyết điểm: "Boarding was a bit slow (still arrived on time)"
Khuyết điểm: "The flight was 3 hours late leaving Luang Prabang. When we finally boarded and arrived in Siem Reap, we found out they had left everyone's luggage in Luang Prabang, and it wouldn't arrive in Siem Reap until 24 hours later. Horrible! Worst part, we were told by the airline's team in Siem Reap that this is a common occurrence on that flight! Will never fly Vietnam Airlines again."
Ưu: "Excellent service and on time performance. Very intelligent personnel."
Khuyết điểm: "However, snack was one of the worst I've had in 50 +years of flying."
Ưu: "Flight left exactly on time and arrived 10 minutes early."
Khuyết điểm: "Leg room very poor on this flight. Very short flight so no food or entertainment."
Ưu: "Ease of travel was fantastic"
Khuyết điểm: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Khuyết điểm: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Ưu: "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"
Khuyết điểm: "Got stuck on the runway for a while"
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
Khuyết điểm: "We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!"
Ưu: "Absolutely nothing"
Khuyết điểm: "The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken."
Ưu: "I was able to purchase extended seat room for a reasonable price."
Khuyết điểm: "No free drinks or entertainment or anything to help pass the flight time."
Khuyết điểm: "Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?"
Ưu: "HK Express compensated for delay"
Khuyết điểm: "Punctuality"
Khuyết điểm: "Fight was delayed 2 hours"
Khuyết điểm: "Terrible attitude from the staff"
Khuyết điểm: "Sat on runway 2 hours and then bags delayed 1 hour"
Ưu: "Price was good and HK to Tokyo times were good"
Khuyết điểm: "No entertainment on 5 hour flight"
Ưu: "Nothing in particular."
Khuyết điểm: "They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault."
Ưu: "Good price to go HK to Tokyo"
Khuyết điểm: "Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it"
Ưu: "The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier."
Ưu: "Easy flight, nice crew"
Khuyết điểm: "Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller"
Khuyết điểm: "IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than"
Ưu: "The web specials for prices"
Khuyết điểm: "At least provide water to guests."
Khuyết điểm: "Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests."
Ưu: "I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls"
Khuyết điểm: "Lastminute.com could have answered my emails"
Ưu: "Low budget and efficient"
Ưu: "Friendly crew and very organized"
Khuyết điểm: "Wish we didn’t have to buy water and entertainment lacked for a flight this long."
Khuyết điểm: "Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well."
Khuyết điểm: "Nothiing"
Ưu: "Price was good."
Khuyết điểm: "Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in."
Khuyết điểm: "Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)"
Ưu: "Easy boarding, and slept the flight."
Khuyết điểm: "It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it."
Ưu: "It was a short flight."
Khuyết điểm: "Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth."
Ưu: "I love when they have great deals on airfare. The late night flight works well for me."
Khuyết điểm: "Wish the air cooler was stronger and that water was served during the trip."
Khuyết điểm: "Budge airline, uncomfortable seats"
Ưu: "Not much"
Khuyết điểm: "Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed."
Ưu: "Price is good"
Khuyết điểm: "No entertainment, no water"
Ưu: "I'm glad it was only a three hour flight"
Khuyết điểm: "I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg."
Ưu: "Cheap service out of Hong Kong"
Khuyết điểm: "Lack of seat pitch"
Khuyết điểm: "Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience."
Ưu: "The airport had an emergency shut down and we didn’t get notification about it. When we showed up in airport, the only accommodation was 250 Thai bhat Burger King vouchers that it’s not even enough to buy a drink after getting a burger."
Ưu: "On time departure and arrival, had priority boarding and check-in, you get what you pay for."
Ưu: "Great job"
Khuyết điểm: "Small seats"
Ưu: "Professional staff"
Khuyết điểm: "n/a"
Khuyết điểm: "I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water."
Ưu: "Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly."
Khuyết điểm: "Had to purchase food, beverages but wasn’t really necessary due to short duration of flight"
Ưu: "Flight departed on tme and arrived on time"
Khuyết điểm: "None"
Khuyết điểm: "got sick from food"
Khuyết điểm: "Could not contact service team even Hong Kong office. They just sent email to let us know the delay, but nothing at all"
Khuyết điểm: "The light was delayed and we arrived in Chiang Mai at 11pm. We got penalty of late rental car pick up. And our hotel is a yoga resort so it a far in the mountain. We arrived at the resort at 2am and we had to wake everybody up and the driving was dangerous without street lights."
Ưu: "Cheap but on time"
Khuyết điểm: "Too much promotion message"
Ưu: "We landed safely and the crew were polite"
Khuyết điểm: "Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight."
Ưu: "It was cheap"
Khuyết điểm: "Everything about it was not good and I will never fly them again"
Khuyết điểm: "The flights was canceled till now no refund"