Why you have as a matter of the length of the customers do not understand what should be inconvenienced, and child's mother, for one day delay forced the plane to their airplane all at the airport to cancel. you can't sleep at night.And inhospitable to really disappointed in the Delta holding a microphone in front of boarding, employees.Be inconvenienced like this you have to ask why we are paying.
Korean Airlines has excellent service as usual. Will definitely fly with them next time.
everything was better than US carriers.
The airline was the worse I couldn't abord my flight and I did not get my money back. I'm a military service member
Same as my past comment made.
They let me board first because I'm a cancer patient & 75 years old. That was greatly helpful.
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "Efficient, no worries."
Khuyết điểm: "Movies out dated"
Ưu: "Everything was great!"
Khuyết điểm: "More dates available for reward redemption"
Ưu: "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
Khuyết điểm: "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
Ưu: "Overall flight journey is better."
Khuyết điểm: "The person next to me asked two crew members what is inside in the sandwich as he is a Muslim. But those two gave different answers and confused him. So, he did not have it. Neither did others."
Khuyết điểm: "The seat were not very comfortable."
Ưu: "Flight attendants friendly and helpful."
Khuyết điểm: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
Ưu: "Comfortable seats. Excellent and courteous, and friendly service."
Khuyết điểm: "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
Ưu: "Food. Entertainment system."
Ưu: "Smooth boarding"
Khuyết điểm: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
Ưu: "Nothing our tickets had to be cancelled"
Khuyết điểm: "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
Ưu: "Great Staff"
Khuyết điểm: "Being too old to listen to crying baby's in the economy (Cattle Car) section of the airplane."
Ưu: "I am big person, and being able to cross my legs even in economy seats is a real relief. Good selection of Hollywood and Asian films was enjoyable. I liked that our flight data was always viewable in a variety of formats."
Khuyết điểm: "the cabin temperature was a little hot. The staff tunred it down after i asked, but even then it was still a bit warm for me. People who are cold can put on blankets or jackets, but people who are hot can't remove clothing, so i think a lower standard temperature setting would be nice."
Ưu: "Service was not bad, was clean and polite crew."
Khuyết điểm: "My ticket did not have the boarding gate number and information send me to the wrong gate and I missed my flight, I had to wait for another 10 hours for the next flight and I was told that I must pay $120, after long negociation, staff waived the fees but I had to wait for more than 10 hours at airport and missing my flight and everything connected to it."
Ưu: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Khuyết điểm: "I wish they had a few more updated movies and kids movies other than that no complaints"
Ưu: "The flight was only 1.5 hours and they still managed to feed us a full meal!"
Khuyết điểm: "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."
Ưu: "The staff are very friendly and helpful."
Ưu: "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."
Khuyết điểm: "Boarding was a free for all. did not board by aisle."
Ưu: "Service was great"
Khuyết điểm: "Cleanliness - not as clean as outgoing flight"
Ưu: "Quite a lot of room in economy. Very polite crew. Large, clean toilet. Personal screen with USB charger. Food was pretty good for economy."
Khuyết điểm: "Not very good with their announcements. Takeoff delayed by one hour. Crew only said a single sentence in English. A bit impersonal."
Ưu: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Ưu: "I liked the spacious seating, up to date entertainment and snacks, plus food even though a short flight. I found the male stewards on this flight a lot more helpful I'm not saying the women weren't as well. Gender balance is good. Overall everytime I have flown Korean Air the service has been exceptionally pleasant and I feel confident and safe. Knock on wood I hope they keep striving for excellence and not lose it along the way like so many other airlines over the years."
Khuyết điểm: "The constant interruptions of messages while watching movies. All the lights along the ceiling of the plane seem to be a lot brighter on day and night flights. Softer lighting be a little bit more comforting to the eyes, besides don't each seat have its own light source if extra lighting is needed!"
Ưu: "food was excellent, service excellent, I will fly Korea air in Asia whenever possible"
Khuyết điểm: "No plugs for laptops"
Ưu: "The food"
Khuyết điểm: "Economy seating was tight"
Ưu: "Everything up until I got to Hawaii and switched to them."
Khuyết điểm: "The code share airline"
Ưu: "Power outlet under economy seats"
Ưu: "Food n staffing"
Khuyết điểm: "None"
Khuyết điểm: "Boarding and long waiting time after arriving at the airport"
Khuyết điểm: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Ưu: "Timeliness Appearance of crew. More leg room. Variety of entertainment"
Khuyết điểm: "It appears the flight attendants catered more for Koreans than others. On several occasions they would ask Korean passengers if they wanted coffee, tea or wine. They looked at me and deliberately ignored me. This happened on Flight from Houston to Manila. From Hong Kong to Seoul and especially from Seoul to Houston. I had to ask thrice for a head phone before I got one. I was wide awake."
Ưu: "The take off and landing. Pilots are very good."
Khuyết điểm: "The restroom lacks basic tissue and paper cups."
Ưu: "The ladies were very polite , smiling , and helpful."
Khuyết điểm: "No complaints"
Ưu: "Great service and entertainment"
Khuyết điểm: "Food was no good"
Ưu: "I flew from Tokyo to Seoul on Korea Air. I was very impressed by how comfortable the airplane was. It had the most leg room of any flight that I have taken in recent memory. The entertainment system worked well and had a number of good options for movies and TV shows in English. Korea Air served a nice lunch on the flight which was a mix of Western and Korean food."
Khuyết điểm: "The flight had a large number of young children on board. At any one time, at least one of them was crying. But I can't blame Korea Airlines for this problem."
Khuyết điểm: "Nothing"
Ưu: "At Denpesar, I had to change my flight at the last minute. The Korean Air staff were exceptionally helpful and provided great customer service in this situation."
Ưu: "Everything was great on the less than six hour trip from Bangkok to Incheon. The flight was even ahead of schedule. One thing I did not like seeoing, was that many passengers seemed to carry with them drinking water in thermos bottles. I thought this was against regualtions?"
Khuyết điểm: "This has nothing to do with the airline, but too many times at the gate, passengers are between flights and lay down on three seats, leaving no room for others to sit. I would hope the airline could police this situation somehow."
Ưu: "Got a free upgrade to business class, lovey airline."
Ưu: "Very professional crew Great food"
Khuyết điểm: "Boarding process in Seoul was quite chaotic"
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
cramped seating, no entertainment, no meal despite the website ensuring it. The baggage crew dented my hard shell bag.
Gate folks had trouble maintaining order during birding. Terrible experience. Flight ok. Food not the best. Deplaning ok.
I would fly this airline again, I would consider one step upgrade from economy for a flight over 5hrs but at 6ft I was still comfortable in economy
Ưu: "I think Japan Airlines is the best airline."
Ưu: "Soo Much Food! Crew was very polite and helpful."
Khuyết điểm: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Ưu: "Easy boarding. Very nice crew."
Khuyết điểm: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Ưu: "was not able to board and was checked in 4 hours in advance"
Ưu: "crew was professional, attentive and polite"
Ưu: "Pretty much everything"
Khuyết điểm: "Nothing"
Khuyết điểm: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
Ưu: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Ưu: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Khuyết điểm: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Ưu: "Very family friendly. Good entertainment system."
Ưu: "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
Khuyết điểm: "N/A"
Ưu: "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
Ưu: "Was spacious due to flight being in the middle of the week and tasty food."
Khuyết điểm: "Wish there were food. Was hungry after long flight."
Ưu: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Ưu: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Khuyết điểm: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Ưu: "This was the best flight I have ever been on. The crew was so friendly."
Khuyết điểm: "Absolutely no complaints."
Ưu: "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
Khuyết điểm: "There was no vegetarian option for food."
Ưu: "Superb services!"
Khuyết điểm: "I don't think there's anything I didn't like during my journey"
Ưu: "The legroom is comfortable for a tall person."
Ưu: "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
Khuyết điểm: "Too long and no rest."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
Ưu: "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
Khuyết điểm: "would have liked more food options and recent movie selections"
Ưu: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
Ưu: "Friendly and helpful staff, excellent food."
Ưu: "Excellent service. Flight attendants are consistantly helpful and friendly."
Ưu: "best comfy seat! best food best service! I will use japan airline again!"
Khuyết điểm: "nothing"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Khuyết điểm: "No individual AC vents to stay cool on long flight."
Ưu: "Nothing really special."
Khuyết điểm: "They love the PA system. They want to make announcements in multiple languages all the time."
Ưu: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Khuyết điểm: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Ưu: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
Khuyết điểm: "Nothing!"
Ưu: "Everything from start to finish was awesome. The "poor" review by someone complaining about a gluten-free meal is typical of Americans that feel entitled. You are on JAPAN airlines... you do realize the non-gluten-free rice is a staple of the country. It's akin to a Japanese person complaining that there aren't chopsticks provided with the meals on an American Airlines flight. How were the staff supposed to help you mid-air? Mid-flight dock so one special meal can be provided for you? How about this: take some personal responsibility and purchase your own gluten free food for the flight and carry it on. Really... how can one compare the 787 with individual on demand entertainment, roomy seats, full meal service (they'll even bring a meal to you if you were asleep during the normal service), etc... all for no extra charge?!?!? It is simply amazing what JAL (and every Japanese company) sets as a standard for customer service."
Khuyết điểm: "Could not enjoy the music and NHK news on the plane."
Ưu: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Khuyết điểm: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."
Khuyết điểm: "Some crew members from Hong Kong better make more effort to improve service skills."
Ưu: "Clean and comfortable."
Khuyết điểm: "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."
Ưu: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Khuyết điểm: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Ưu: "Amazing service; flight attendants were very quick to respond to requests and very very polite and friendly Comfortable space; considering it was economy the seating was surprisingly roomy"
Ưu: "The snack stand near the bathroom area during the long flight is a nice touch."
Khuyết điểm: "Staff wasn't helpful for neither help us to check in earlier so we don't have to wait in the lobby for 4 hours nor getting two seats together for my wife and I. They apologized but don't think they felt sorry AT ALL."
Ưu: "Flight Attendants were very attentive"
Ưu: "They arrived 30 minutes early!!"
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Ưu: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Ưu: "Great service!"
Khuyết điểm: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
Ưu: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
Ưu: "Crews are friendly"
Khuyết điểm: "Need more food"
Khuyết điểm: "Seat cushion could have been softer"
Ưu: "The crew was amazing. They were all very nice to us."
Khuyết điểm: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
Ưu: "Timely schedule"
Khuyết điểm: "Foods and beverages quality/variation"
Ưu: "One of the best service! Thank you!"
Ưu: "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
Khuyết điểm: "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
Ưu: "comfortable seats"
Khuyết điểm: "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
Ưu: "Good service, food"
Khuyết điểm: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
Ưu: "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
Khuyết điểm: "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
Ưu: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Khuyết điểm: "Seats, food"
Ưu: "Food is good. Entertainment options are fantastic"
Khuyết điểm: "Seats are very very narrow"
Ưu: "crew and food was great"
Khuyết điểm: "seat cushion was a bit on the dead side."
Ưu: "Nice once I got on the plane"
Khuyết điểm: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Ưu: "Nice space between seats for the economy class."
Khuyết điểm: "The entertainment center (sound) did not work in my son's seat."
Ưu: "Service in side."
Khuyết điểm: "Air host listen on time"
Ưu: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Khuyết điểm: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
Ưu: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
Khuyết điểm: "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
Ưu: "Hospitality of the staff was superb. Nice and clean cabin."
Khuyết điểm: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Ưu: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Khuyết điểm: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Ưu: "The service was good. The seats were comfortable."
Khuyết điểm: "I missed the Thai crew. The crew was from Japan. No complaints about them."
Khuyết điểm: "Limited number of movies"
Ưu: "Efficient, courteous crews,"
Khuyết điểm: "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
Ưu: "High quality fit out, amazing flight crew, great food."
Khuyết điểm: "Movie selection could be greater."
Khuyết điểm: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Ưu: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Khuyết điểm: "The seats seem small and are ok in comfort."
Ưu: "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
Khuyết điểm: "Flight were shaking badly several times and I feel dizzy"
Ưu: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Ưu: "overall clean and comfortable, service is great"
Ưu: "Smooth operations, friendly crew, clean plane, free booze in coach!"
Khuyết điểm: "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."
Ưu: "The icecream"
Khuyết điểm: "There was only one choice of meal left when they gave it to me:("
Khuyết điểm: "None"
Ưu: "I had a long flight and with their hospitality and smile on their face makes me feels relax."
Ưu: "Very efficient, very fast boarding. Crew was polite."
Ưu: "Fast, friendly staff."
Ưu: "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
Khuyết điểm: "Delay on tarmack at airport. No fault of ANA"
Ưu: "No delay in schedule"
Khuyết điểm: "expect more movie variety"
Ưu: "I could not rate food and entertainment higher as food was not served and there was no entertainment."
Khuyết điểm: "This was a United Airlines flight. The crew were not very friendly. The seats were uncomfortable."
Excellent service, the food was delicious and the inflight entertainment full of options for varied taste.
Ưu: "Fast boarding. Early arrival. Comfortable seat."
Khuyết điểm: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Ưu: "The crew is usually really good."
Khuyết điểm: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Ưu: "Amazing crew, great seating area and tasty menu."
Khuyết điểm: "Flat beds on second flight"
Ưu: "All Crew members was friendly seats i found comfortable."
Ưu: "The crew Were exceptional ."
Khuyết điểm: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Ưu: "Yes and yes"
Khuyết điểm: "Not sure because I have never had a better experience."
Khuyết điểm: "Great Airline. Great staff and service. Good food and drink."
Ưu: "Premium economy was great."
Ưu: "More space then previous flights. Attendants very pleasant and helpful."
Khuyết điểm: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Ưu: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Ưu: "Very comfortable. best airline I flew on overall and was first time ."
Khuyết điểm: "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"
Ưu: "Punctual flight with friendly crew."
Ưu: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Khuyết điểm: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Khuyết điểm: "The desserts. The bun."
Khuyết điểm: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Ưu: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Khuyết điểm: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Khuyết điểm: "Hostesses not so pleasant"
Ưu: "The aircrafts, on-board service on Sin Dxb route"
Khuyết điểm: "The thing that Inhad to fly Silk Air with one of four flights."
Ưu: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Khuyết điểm: "I am a vegetarian and they served a chicken piece along with my main course."
Ưu: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Khuyết điểm: "Nothing to mention, all was good"
Ưu: "Food was ok"
Khuyết điểm: "Entertainment system are old age and poor quality TFT screen"
Ưu: "Food and good service"
Khuyết điểm: "None"
Ưu: "great service"
Khuyết điểm: "too long"
Ưu: "New movies! Yes!"
Khuyết điểm: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Khuyết điểm: "Kids playing and out of control and the flight attendants wouldn't do anything."
Ưu: "Very comfortable great personal service. Smooth flight,on schedule."
Ưu: "Very friendly crew & modern aircraft"
Ưu: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Khuyết điểm: "Don't change anything!"
Ưu: "Nothing specific"
Khuyết điểm: "No real dramas"
Ưu: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Khuyết điểm: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Ưu: "Upgraded to biz class, which was fantastic"
Ưu: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Khuyết điểm: "The food is average taste... a bit salty :("
Khuyết điểm: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Ưu: "Attention to detail, good leg room, entertainment options and a brand new plane"
Khuyết điểm: "None"
Ưu: "everything, excellent job"
Ưu: "Fast boarding"
Khuyết điểm: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Ưu: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Ưu: "again, the crew anticipated our needs"
Ưu: "Staff on board were lovely."
Khuyết điểm: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Ưu: "In-flight Entertainment. Orderly & on-time boarding."
Khuyết điểm: "Food selection was limited given we were traveling Economy class."
Ưu: "Everything else was good"
Khuyết điểm: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
My family of four have to sit four different seat. It was never imagined such kind of flight.
The flight was 4 hours late. We missed our flight to JFK.
Seats are so tight these days.
This company violated my ticket terms in the form of canceling my flight while failing to notify me about the change. In an attempt to resolve things, they put me on an earlier flight which I reasonably missed even with my best efforts to catch it. It would have made a bit of sense if they changed my flight forward not backward, and they did all of that without even telling me. I've actually had to wait for the following day to catch a flight.
Experience in IAD could have been lot better. IAD is one of the worst airport ik n terms of service. Chennai is also equally worst with too many bureacracies.
Services were excellent and given on time.
Ưu: "Everything about the trip was great excellent customer experience"
Khuyết điểm: "If I got to sit in first class coz the plane was so empty haha"
Khuyết điểm: "don't know of anything"
Ưu: "Crew was excellent. Really helpful people."
Khuyết điểm: "Seats are so tight and close to each other."
Khuyết điểm: "N/a"
Ưu: "Plane quite empty so lots of space."
Khuyết điểm: "Service not very attentive, had to repeatedly ask."
Ưu: "Crew, food."
Khuyết điểm: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Ưu: "Entertainment, crew was very hard-working."
Khuyết điểm: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Khuyết điểm: "Seat comfort"
Ưu: "The entertainment was excellent, the seats very confortable"
Khuyết điểm: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Khuyết điểm: "Delay at landing"
Khuyết điểm: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Ưu: "Crew is so helping and attentive , not like american or european carriers . Inflight dining options in economy was like premium economy"
Khuyết điểm: "Plane a330-300 was little older and outdated in terms of entertainment system , but since this is short journey hence i dont mind"
Ưu: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Khuyết điểm: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Ưu: "The service of the cabin was great!"
Khuyết điểm: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Ưu: "Good movies, Comfortable seats"
Khuyết điểm: "Food could be better."
Ưu: "very courteous flight crew"
Khuyết điểm: "baggage took along time to come business class luggage came after economy"
Khuyết điểm: "The food was horrible"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "The in flight service was good"
Khuyết điểm: "The time it took to get the baggage. It took over 2 hours"
Ưu: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Khuyết điểm: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Khuyết điểm: "Great staffs and food service."
Ưu: "The Qatar Airways price."
Khuyết điểm: "None"
Ưu: "The aircraft was new, the flight was empty and the flight attendants were extremely attentive! It was great. Wish I had the same experience on the previous flight."
Khuyết điểm: "The food ,however, was disappointing again."
Ưu: "The service and the food were amazing!"
Ưu: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Khuyết điểm: "I will never purchase a flight with Qatar"
Ưu: "Their food and crew was good."
Khuyết điểm: "Seats are very small now and the entainment system was all messed up that day for the whole plane. We were trying to watch something else and system was playing something else."
Ưu: "In general the crew was very nice."
Khuyết điểm: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"
Ưu: "It was excellent."
Khuyết điểm: "It was excellent."
Ưu: "My family did not comfortable in English talking and air hostess helped them very good with Hindi language. Increased my mom confidence to travel through Qatar airlines without any problem. Appreciate staff on board and airline service, thanks."
Khuyết điểm: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Ưu: "Food quality needs to improve, some chairs can't recline."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "The food was perfect"
Ưu: "Friendly crew"
Khuyết điểm: "Food and price of ticket"
Ưu: "Food and entertainment"
Ưu: "Good though. But not too comfortable with indiscriminate change of seats. Was held up in Doha because my seat was changed."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Khuyết điểm: "Without internet"