Very, wry kind, helpful and polite.
Food should be better. The service was good. The seat is comfortable.
Only thing i have to said is rough landing and food is not great so does the entertainment.
Perfect service and very nice staff I will fly with Japan airlines every time if I go back Thailand thank you very much
I would fly this airline again, I would consider one step upgrade from economy for a flight over 5hrs but at 6ft I was still comfortable in economy
All liked. It was very good 😊
Khuyết điểm: "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
Ưu: "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
Khuyết điểm: "Not one thing."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "The crew was organized and efficient."
Khuyết điểm: "Entertainment: movie choices were limited."
Ưu: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Khuyết điểm: "Nothing. The experience for international economy was perfect."
Ưu: "Good crews."
Khuyết điểm: "Space seats."
Khuyết điểm: "Flight attendants"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Service was very goood"
Khuyết điểm: "Food was not great and entertainment was average"
Ưu: "Very professional staff, smooth boarding process."
Khuyết điểm: "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
Ưu: "Food was great"
Khuyết điểm: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Ưu: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Khuyết điểm: "N/A"
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Khuyết điểm: "Cancelled flight"
Ưu: "Friendly diligent staff"
Khuyết điểm: "No announcement to acknowledge the bumpy ride"
Ưu: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Khuyết điểm: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Ưu: "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
Khuyết điểm: "N/A"
Khuyết điểm: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Ưu: "Service and airplane are the best!"
Khuyết điểm: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Ưu: "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."
Khuyết điểm: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
Ưu: "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Khuyết điểm: "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
Ưu: "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
Khuyết điểm: "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
Khuyết điểm: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "The movies they offered."
Khuyết điểm: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Ưu: "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
Ưu: "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
Ưu: "Once again the service from the flight attendants was perfect."
Ưu: "best comfy seat! best food best service! I will use japan airline again!"
Khuyết điểm: "nothing"
Khuyết điểm: "Didn't get to go. Thanks for selling me worthless insurance."
Ưu: "Everything about the Japan air portion of our trip was excellent."
Khuyết điểm: "No problems whatsoever."
Ưu: "prompt check in , ample baggages allowances, food and overall steward services."
Khuyết điểm: "none"
Ưu: "The whole price was wonderful I like everything about it"
Khuyết điểm: "There is nothing to dislike about the flight"
Ưu: "The crew were all exceptionally pleasant, helpful."
Khuyết điểm: "I didn't care at all for the food."
Ưu: "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
Khuyết điểm: "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
Ưu: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Khuyết điểm: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Ưu: "Service was excellent."
Khuyết điểm: "Seat felt stiff but felt well rested after flight"
Khuyết điểm: "too little legroom seating is designed shorter legged Japanese"
The Travel agency representative set up my seating boarding wheel chair assist perfect and without flaw. every State of my flight assistance was there and very courteously United Airlines is the perfect flight system and the travel agency BOKETO.com with Mr. Enrique who set up and follow through details Awesome Travel Specialist . We will always work with BOKETO.com and United Airlines all possible air travel hire more workers like Mr. Enrique who keep their word that they will take car of your travel at their very best
Ưu: "crewe were excellent"
Khuyết điểm: "nothing !"
Ưu: "Always excellent Japanese service."
Khuyết điểm: "No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft."
Ưu: "Meal, crew"
Khuyết điểm: "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
Ưu: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Khuyết điểm: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Ưu: "Entertainment offerings were good."
Khuyết điểm: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Ưu: "The crew"
Khuyết điểm: "The seats were substantially more cramped than the other flight."
Khuyết điểm: "Good"
Ưu: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Ưu: "Perhaps the most courteous airline I’ve experienced."
Ưu: "The staff is friendly with attention to detail"
Ưu: "Great experience overall."
Ưu: "Service was great"
Khuyết điểm: "Sound on entertainment system did not work"
Ưu: "That it didn’t crash"
Khuyết điểm: "It was very delayed and then the luggage still hasn’t come out"
Ưu: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Khuyết điểm: "They need some vegetarian options for meals."
Ưu: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Khuyết điểm: "Everything. The best I I"
Ưu: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Ưu: "Great service by the crew! Excellent food and flight was on time,"
Khuyết điểm: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Khuyết điểm: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Khuyết điểm: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Ưu: "The time is on time ."
Ưu: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Khuyết điểm: "The Hollywood entertainment options were limited and not very interesting."
Ưu: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Ưu: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
Khuyết điểm: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
Ưu: "Was a smooth flight, good flight crew. Tasty food too"
Ưu: "The crew is awesome and food is quite good"
Khuyết điểm: "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Khuyết điểm: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Ưu: "Seat was good and slept like a baby"
Khuyết điểm: "Nothing really, slept the whole way"
Ưu: "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
Khuyết điểm: "Seat would not recline. That should be standard. My back was sore after trip."
Ưu: "Food was excellent. Very polite and helpful staff. Clean restrooms."
Khuyết điểm: "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."
Khuyết điểm: "Breakfast option"
Ưu: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
Ưu: "Again, the flight attendants were kind and tried to be very helpful."
Khuyết điểm: "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
Ưu: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Khuyết điểm: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Ưu: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Ưu: "Enjoyed the flight very much!"
Khuyết điểm: "Too much scrutiny for my request for a double vodka screwdriver"
Ưu: "Excellent service and flight experience!! Thank you."
Khuyết điểm: "NA"
Khuyết điểm: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."
Ưu: "Very friendly crew both on the ground and in the air."
Khuyết điểm: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
Khuyết điểm: "Missed connecting flight due to delays from first flight"
Ưu: "Fast, friendly staff."
Ưu: "Once again friendly and very helpful"
Ưu: "The staff was polite and professional. We have no complaints at all."
Khuyết điểm: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
Ưu: "The boarding procedure is clever. After premium boarding the seats near windows board first."
Khuyết điểm: "The on line check-in failed and no explanations."
Ưu: "the crew was friendly and efficient."
Khuyết điểm: "The controls on the seat were hard to work. The seat itself was old-style. The food was not appetizing. I didn't use the entertainment system."
Ưu: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Khuyết điểm: "I liked everything, everything was excellent"
Khuyết điểm: "This was a United Airlines flight. The crew were not very friendly. The seats were uncomfortable."
Have to stand 1 + hours to board, very crowded gate
Ưu: "Best in the world, as always."
Best airline ever for economy
Ưu: "Flexible seating due to only very few passengers. On time departure and arrival"
Ưu: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Khuyết điểm: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Ưu: "Cabin crew was amazing!"
Khuyết điểm: "Food was mediocre and we've had better on Singapore Airlines before."
Khuyết điểm: "Nothing much"
Ưu: "Super friendly crew. Enough food and drink."
Ưu: "Flight attendants were very friendly, professional and helpful"
Ưu: "Staff was great as usual"
Khuyết điểm: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Ưu: "Yes and yes"
Khuyết điểm: "Not sure because I have never had a better experience."
Ưu: "Superb service."
Khuyết điểm: "Meals were average for airlines"
Ưu: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
Khuyết điểm: "I will not buy the air ticket from cheap ticket any more."
Ưu: "This was the most comfortable business class mid haul flight I've ever taken."
Khuyết điểm: "Absolutely nothing went wrong."
Khuyết điểm: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Ưu: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Khuyết điểm: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Ưu: "Basics are covered. TV screen is big but otherwise nothing special."
Khuyết điểm: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Ưu: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Ưu: "check in went smoothly. helper was friendly and helpful."
Khuyết điểm: "Cabin little bit cold"
Khuyết điểm: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Ưu: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Khuyết điểm: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Khuyết điểm: "Outdated Cabin Fit Out"
Ưu: "Everyone was very attentive and nice. The leg room is decent ."
Khuyết điểm: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Ưu: "Most everything"
Khuyết điểm: "Crying babies made it tough to sleep the whole flight"
Ưu: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Ưu: "Service by the crew was great"
Khuyết điểm: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Ưu: "There was nothing to complain about..a very friendly staff, departure on time !"
Khuyết điểm: "No newspapers and magazines on board !"
Ưu: "Christmas decorations, service, attitude of staff"
Khuyết điểm: "one of the oldest planes i ever used"
Khuyết điểm: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Ưu: "Crew was overall friendly"
Khuyết điểm: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Ưu: "Helpful staff and a comfortable trip. A plus all the way around"
Ưu: "Personal Touch!"
Khuyết điểm: "No such!"
Khuyết điểm: "It is really good experience. All the flight attendants are good"
Ưu: "Upgraded to biz class, which was fantastic"
Ưu: "Food, entertainment, cleanliness of the restrooms"
Khuyết điểm: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
Khuyết điểm: "cramped uncomfortable seats freezing cold in the plane"
Ưu: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ưu: "Crew was outstanding"
Khuyết điểm: "No sound on my entertainment system"
Ưu: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
Khuyết điểm: "Flight was delayed, but other than that, flight was great."
Comfortable seats, good quality food, even though departure was delayed by an hour still caught up about half the time. Didn't have to rush to get the connection.
Service was terrible. Flight attendants are rude. Almost feels like they’re doing you a favor. Skipped one of the meals on my row, when asked for water bottle they told me they didn’t have it. Didn’t pick up trash, skipped again for asking for a drink. Didn’t offer tea/coffee service at all. Overall very bad experience will not recommend or fly Qatar airways again
Check in crew was very unreasonable and charged me for excessive baggage when I was only 2 kgs over They wasted a lot of time and flight was not on time. They charged extra a a cup of coffee.
My family of four have to sit four different seat. It was never imagined such kind of flight.
The flight was 4 hours late. We missed our flight to JFK.
This company violated my ticket terms in the form of canceling my flight while failing to notify me about the change. In an attempt to resolve things, they put me on an earlier flight which I reasonably missed even with my best efforts to catch it. It would have made a bit of sense if they changed my flight forward not backward, and they did all of that without even telling me. I've actually had to wait for the following day to catch a flight.
Experience in IAD could have been lot better. IAD is one of the worst airport ik n terms of service. Chennai is also equally worst with too many bureacracies.
Ưu: "Everything about the trip was great excellent customer experience"
Khuyết điểm: "If I got to sit in first class coz the plane was so empty haha"
Khuyết điểm: "don't know of anything"
Ưu: "Crew was excellent. Really helpful people."
Khuyết điểm: "Seats are so tight and close to each other."
Khuyết điểm: "N/a"
Ưu: "Plane quite empty so lots of space."
Khuyết điểm: "Service not very attentive, had to repeatedly ask."
Ưu: "Crew, food."
Khuyết điểm: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Ưu: "Entertainment, crew was very hard-working."
Khuyết điểm: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Khuyết điểm: "Seat comfort"
Khuyết điểm: "Delay at landing"
Khuyết điểm: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Ưu: "Crew is so helping and attentive , not like american or european carriers . Inflight dining options in economy was like premium economy"
Khuyết điểm: "Plane a330-300 was little older and outdated in terms of entertainment system , but since this is short journey hence i dont mind"
Ưu: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Khuyết điểm: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Ưu: "The service of the cabin was great!"
Khuyết điểm: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Ưu: "Good movies, Comfortable seats"
Khuyết điểm: "Food could be better."
Ưu: "very courteous flight crew"
Khuyết điểm: "baggage took along time to come business class luggage came after economy"
Khuyết điểm: "The food was horrible"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "The in flight service was good"
Khuyết điểm: "The time it took to get the baggage. It took over 2 hours"
Ưu: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Khuyết điểm: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Khuyết điểm: "Great staffs and food service."
Ưu: "The Qatar Airways price."
Khuyết điểm: "None"
Ưu: "The aircraft was new, the flight was empty and the flight attendants were extremely attentive! It was great. Wish I had the same experience on the previous flight."
Khuyết điểm: "The food ,however, was disappointing again."
Ưu: "The service and the food were amazing!"
Ưu: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Khuyết điểm: "I will never purchase a flight with Qatar"
Ưu: "Their food and crew was good."
Khuyết điểm: "Seats are very small now and the entainment system was all messed up that day for the whole plane. We were trying to watch something else and system was playing something else."
Ưu: "In general the crew was very nice."
Khuyết điểm: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"
Ưu: "It was excellent."
Khuyết điểm: "It was excellent."
Ưu: "My family did not comfortable in English talking and air hostess helped them very good with Hindi language. Increased my mom confidence to travel through Qatar airlines without any problem. Appreciate staff on board and airline service, thanks."
Khuyết điểm: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Ưu: "Food quality needs to improve, some chairs can't recline."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "The food was perfect"
Ưu: "Friendly crew"
Khuyết điểm: "Food and price of ticket"
Ưu: "Food and entertainment"
Ưu: "Good though. But not too comfortable with indiscriminate change of seats. Was held up in Doha because my seat was changed."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Khuyết điểm: "Without internet"
Ưu: "Delays. Very hard to rebook. Crew was inattentive. No chargers or TVs. Little overhead bin space. Terrible flight."
Khuyết điểm: "Fix everything mentioned above"
Khuyết điểm: "We were inconvenienced with the requirement to check our baby seat and stroller at the gate. We were expecting to gate check it and found it inconvenient to have to retrieve it from baggage claim."
Khuyết điểm: "every single flight got changed multiple times worst experience"
Khuyết điểm: "Delayed flight"
Khuyết điểm: "Taxi time on both ends were ridiculously long."
Khuyết điểm: "The pilot on this flight was amazing!"
Khuyết điểm: "Nothing"
Ưu: "The seat was So so"
Khuyết điểm: "My food was cold had to send it back"
Khuyết điểm: "My bag is misplaced and no one has an answer"
Ưu: "Plane had three delays. Apparently American mechanics are not allowed to strike so they have these fake or very slow mechanical issues."
Khuyết điểm: "Be on time. We missed our overseas connection and had to buy new tickets to Italy"
Ưu: "Smooth for most of the flight"
Khuyết điểm: "4:41 pm flight took off at 7:00 pm. Landed and now sitting on the tarmac waiting for a gate."
Ưu: "Good seating and pleasant crew."
Khuyết điểm: "Board in reverse order so the back of the plane gets filled first"
Ưu: "Absolutely nothing. The flight was delayed to the point to where I had to stay overnight in Tampa because I would have missed my flight, connecting flight in Philly."
Khuyết điểm: "Made it so I would have gotten out of here on time to make my connecting flight, and not have to spend another day in Tampa"
Ưu: "Flight attendant called in sick flight delay for 1.5 hours leaving Tampa, could not make connection and all other flights overbooked until tomorrow."
Khuyết điểm: "If I did not have a 24 hour delay in arriving!!"
Khuyết điểm: "Multiple lengthy delays, gate agents in Charlotte not committed to explaining the problem and solutions"
Khuyết điểm: "The boarding process at the gate was brutal and very disorganized and the persons working for American Airlines were overwhelmed and announcements relating to the delay were very confusing"
Khuyết điểm: "Popup ad in already terrible gogo inflight media playback site stumped entire plan."
Khuyết điểm: "They lost my bag in my layover at DCA. Even with a first class orange tag and 1:10 layover, they didn’t transfer the bag between planes on a Thursday evening. The planes were probably 300 feet away. Clearly their entire luggage tracking systems at DCA are broken. Even with 1:00 connections at O'Hare, DFW, PHL, my luggage has not gotten delayed."
Ưu: "Nothing, was a very old airplane very uncomfortable for a long trip."
Khuyết điểm: "Very poor entertainment, uncomfortable seats."
Ưu: "Everything on time."
Khuyết điểm: "-"
Ưu: "Flight cancelled after multiple delays. Huge line with single agent to rebook everyone"
Ưu: "It was an average flight"
Khuyết điểm: "Delay of 2 hrs and it wasn't due to weather"
Ưu: "The flight was delayed"
Khuyết điểm: "Everything"
Ưu: "the plane looked new and clean"
Khuyết điểm: "the leg space"
Ưu: "Friendly attentive crew"
Khuyết điểm: "The only entertainment was streaming movies via your own device. Not the end of the world but most people have come to expect having personal video monitors. Delta is adding them but AA is taking away."
Khuyết điểm: "The space between seats is very short!!"
Ưu: "Crew was polite and respectful"
Khuyết điểm: "Communication was irregular, a meal was promised that was never delivered, delay on tarmac handled poorly"
Khuyết điểm: "Flight got Delayed but they were efficient enough to get an alternate flight as fast as possible"
Ưu: "Decent boarding group, same snacks, same flight attendants (who were very nice)"
Khuyết điểm: "My only gripe is that paying for an assigned seat is only allowed 48 hours before takeoff and costs at least $30, twice what Spirit charges to allow you to select a seat during booking, so it is worse. No one watched us to ensure that we didn’t use the overhead bins (a stipulation of the fare) but we did comply anyway. We chose to take our chances and were assigned seats at the gate 16 rows apart and both in the middle seat."
Ưu: "We had a newer plane. I LOVED that the seatbelts had a little more room, and also that each seat had it down screen. I really enjoyed the new pre-flight video; it was entertaining and I appreciated that it allowed the crew to get ready, rather than demonstrate a seatbelt for us."
Khuyết điểm: "I am not sure how boarding groups work, but I will never understand why we don't board from the back of the plane to the front. People waiting and trying to load luggage or climb over others makes the pre-flight more stressful than it needs to be. (This is obviously not specific to you airline.)"
Ưu: "Average. Expectation for US airlines are so low this flight score average."
Ưu: "I liked the way the AA gate supervisor too charge of the problem and solved it, with great deal of personal imvolvement and follow up. Also check-in crew was very much the best. I would say that AA showed the best of passages care to me. Truly outstanding."
Khuyết điểm: "Because of a mixup, though not of AA doing, I was literally forgotten at the gate. However, AA personnel showed the very best of can-do attitude and got me home for Thanksgiving. I am very proud of everyone working at AA at the TPA airport."
Ưu: "Timely I have no complaints. The flight went well."
Khuyết điểm: "Timely I have no complaints. The flight went well."
Khuyết điểm: "Horrible long delays."
Khuyết điểm: "Too cold on the plane"
Ưu: "Good air and great stewardesses"
Khuyết điểm: "Horrible experience in the ground system, they charged me $240 for my bags and the staff are really confused."
Ưu: "Very friendly staff, on time, most of all very comfortable."
Khuyết điểm: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."
Ưu: "It was fine"
Khuyết điểm: "It was a full flight, but I cannot complain"
Khuyết điểm: "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."
Ưu: "Attentive staff, easy boarding"
Khuyết điểm: "AA got rid of the video screens on the chair in front of you; poor snack selection"
Ưu: "Great crew!"
Khuyết điểm: "Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in."
Ưu: "Small seats, no consideration for disabled travelers. Pretzels suck. One 30 min tv show on 2.5 hour flight. No bathroom for handicap. Cheap airfare is the only reason I fly American. One attendant asked me, with attitude, if I was going to get off the plane...before realizing I can't physically walk. Her face turned white as a ghost when she realized what she had said and how she had said it."
Khuyết điểm: "See above"
Ưu: "Check in was good."
Khuyết điểm: "Hate paying for bags. It's silly."
Ưu: "comfortable seating"
Khuyết điểm: "For the crew members not to speak so loudly in the back while people are sleeping on overnight flights. If the entertainment is going to be through an App on your person devices charging outlets should be available."