All the things are good people are very nice thanks ☺️
Khuyết điểm: "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."
Ưu: "Staff excellent Flight smooth landing a breeze"
Khuyết điểm: "Food"
Khuyết điểm: "This is the best in the air"
Ưu: "Being on time, food, orderly"
Khuyết điểm: "Communication"
Ưu: "Both flights had amazing service, good food for meat eaters, and they were comfortable."
Khuyết điểm: "The first flight was to Seoul and it was hot the entire time."
Ưu: "the food and the business seat is very good."
Khuyết điểm: "the entertainment must be update more."
Ưu: "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
Khuyết điểm: "Foam earplugs would be a welcome addition."
Ưu: "Boarding was Great! Crew were also great. Food were ok. Entertainment were great."
Khuyết điểm: "Snacks and foods were okay. Could have been a bit more, or add a bit more snacks."
Khuyết điểm: "The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas."
Khuyết điểm: "Not too much, not enough."
Khuyết điểm: "Inconsistent entertainment system"
Khuyết điểm: "Korean air business class does not match their standards any more"
Ưu: "Adult and kids menu was good on flights departing San Francisco. Programming options were Good."
Khuyết điểm: "Lot of walking (almost an hour) between terminals for transfer between 261 and 236 gates."
Ưu: "Staff was very hepful and attentive. Nice people working"
Khuyết điểm: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Khuyết điểm: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Ưu: "I very much enjoyed the flight. The crew went out of their to make you feel comfortable. The food was delicious and more than enough to make you full. I was very impressed with the room between seats. I will definitely fly with this airlines again"
Khuyết điểm: "a lot of engine noise so i could not sleep"
Khuyết điểm: "Nothing but headaches and made me throw out my $100 e cigarette that I checked under the plane half way through my trip from new york to vietnam. And they made me run all over the airport to address the situation only to find out once I arrived that they threw it out without my knowledge or permission"
Ưu: "Clean, new plane, with great entertainment systems and choices."
Khuyết điểm: "How in the hell this day in age do you not have Vegan food options on a plane serving Asian countries?! How dose none of the flight crew not understand the words "No Meat"?"
Khuyết điểm: "Crew's English skills could be better. No wifi or other connectivity options on a 13 hr flight."
Ưu: "The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
Khuyết điểm: "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."
Ưu: "I enjoy flying Korean Air. I get great deals with great service and accommodation."
Khuyết điểm: "It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours."
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "it was not crowded"
Khuyết điểm: "plane is old my luggage was left behind in souel"
Khuyết điểm: "long hours"
Ưu: "Excellent Service super"
Ưu: "food selection & crew courtesy"
Ưu: "Clean, comfortable and professional."
Ưu: "I really liked how Korean Air had the next flights gate information on my boarding passes."
Ưu: "The cabin attendants were very attentive. Food and beverages were appreciated. Hot cloths to refresh ourselves were also appreciated. Needless to say, the skill of the personnel in the cockpit is also acknowledged. The blankets, pillow, and water were also a nice touch."
Khuyết điểm: "The seats were comfortable, but I wish they had more cushioning for this long flight."
Ưu: "Attentive cabin crew, roomie, nice entertainment system that worked the entire time of the trip."
Khuyết điểm: "Food was just ok"
Ưu: "cleanliness is very important to me, the constant tidiness esp. near the business class seat is wonderful i would fly Korean Air again because the planes are new. For future reference, how i wish they have domestic flights as well. Good luck to your continued good service."
Ưu: "Acceptable legroom. Appreciated the cups of water and juice served regularly. Very good breakfast."
Khuyết điểm: "Hostesses could have redistributed passengers to empty seats so everyone could have been more comfortable, especially for an overnight flight."
Ưu: "Fast I like it this way.."
Khuyết điểm: "Time keep changing is what I don't like."
Ưu: "Just about everything"
Khuyết điểm: "I."
Ưu: "Friendly service. Seats and temperature in cabin was comfortable. Meals were tasty and good portion."
Khuyết điểm: "Slight delay in departure"
Ưu: "The stewardesses are very good and attentive."
Khuyết điểm: "Not applicable"
Ưu: "Everything was good and the price was proper."
Khuyết điểm: "I think, any flight should have some more movies, music, and other entertainment."
Khuyết điểm: "I'm a big person so the seats are not comfortable for sleeping during long flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
Khuyết điểm: "We are delayed for 2 hours"
Ưu: "Crew was great"
Khuyết điểm: "Food sucked, small seats"
Ưu: "Korean Air always very comfortable and clean. It gives me good impression all the time."
Ưu: "Courteous and attentive service. Generous with extras (e.g. wine, meals). The entertainment options (movies, TV, music) made the 13 hour flight pass quickly. I was even able to catch a few hours' of sleep thanks to the ample leg room and a seat that reclines more than 15 degrees. Finally, the fellow passengers (mostly Korean) were quiet and polite, which made the flight all the more delightful. This is definitely my goto choice for trips to Southeast Asia."
Ưu: "Food, staff, comfort, boarding, amenities + minimal turbulence!"
Khuyết điểm: "Baggage handling (rough), de-planing."
Ưu: "It was a nice flight crew and flight attendants polite and serious when need be for safety purposes."
Khuyết điểm: "Didn't have a problem at all."
Trip not complete due to late flight attendant delaying flight 1.5 hours, thus missing connecting flight in ATL. DELTA failed to hold connecting flights and one left EARLY. I will never fly delta again.
We got delayed so much I almost missed my connection but I understand safety first.
Seats are fantastic in basic economy.
Gotta love to fly in early only to be told we’re going to sit on the plane for 20 mins on the ground waiting for a gate to open up. Detroit is the worst airport in the US.
Khuyết điểm: "The crew wasn’t super friendly but they were nice."
Ưu: "Seating is better than most other airlines. In seat entertainment option, bring headphones. Accommodating crew. Beverage and snacks provided at no cost."
Ưu: "Seats, service, and peaceful."
Ưu: "Social distance and crew was very nice."
Ưu: "Precautions taken appropriate"
Khuyết điểm: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
Ưu: "The crew was very kind."
Khuyết điểm: "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."
Ưu: "The plane needed more leg room."
Khuyết điểm: "It was great fir a short flight. And they got me there early."
Khuyết điểm: "My screen wasn’t working. It would have been great if it was."
Ưu: "Flight attendants"
Khuyết điểm: "Left approximately 40 minutes late. Leave on time"
Khuyết điểm: "More seat space"
Ưu: "The crew was great and the service was quick and very nice."
Khuyết điểm: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Khuyết điểm: "We were already very delayed, the flight crew was not nice"
Ưu: "The staff was very nice and helpful."
Khuyết điểm: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Ưu: "Nice plane and super nice crew."
Ưu: "The flight crew were really polite and helpful."
Ưu: "The comfort the professionalism of the staff everywhere I went"
Khuyết điểm: "Little pricey on rental and hotel."
Khuyết điểm: "poor hospitality by cabin crews poor toilet smell, business class can smell the poor toilet if the door is opened"
Ưu: "More room and comfort than American Airlines."
Khuyết điểm: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."
Ưu: "I was surprised by the amount of snacks and drinks on such a short flight."
Ưu: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Khuyết điểm: "Nothing, the flight was a rare perfect 10/10"
Ưu: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Khuyết điểm: "The organization for boarding in zones."
Ưu: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Khuyết điểm: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Ưu: "Nice plane, comfortable accommodations, great crew."
Khuyết điểm: "There was nothing I didn’t like."
Khuyết điểm: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"
Ưu: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Khuyết điểm: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Ưu: "Mobile entertainment was great and the crew was lovely."
Khuyết điểm: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Ưu: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Khuyết điểm: "No complaints"
Khuyết điểm: "Pretzel mix was lacking in quantity and taste."
Khuyết điểm: "SofinwS turned off for most of trip"
Khuyết điểm: "We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!"
Khuyết điểm: "Bullshit seating...will happily put frequent flyers next to the freaking toilets."
Ưu: "Good service, more leg room than American Airlines."
Khuyết điểm: "Everything was good."
Ưu: "A simple and pleasant experience!"
Khuyết điểm: "Everyone was professional and polite."
Ưu: "All went smoothly ."
Ưu: "We flew first class for the first time. Now I don't think I'll fly any other way!"
Ưu: "Small plane. Not a lot of room for carry-ons."
Khuyết điểm: "Short-ish flight"
Khuyết điểm: "Space"
Khuyết điểm: "Delta should change their name to always delayed"
Ưu: "Nonstop quick flight"
Ưu: "Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day."
Khuyết điểm: "All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer."
Khuyết điểm: "Told to drop down a class on arrival at gate."
Ưu: "The African-American gentleman flight attendant was extremely helpful, funny, engaging, and service exceeded normal expectations! The plane had blue lights & calming music on in the cabin."
Khuyết điểm: "The plane didn't have full catering options."