The Pilot was Good. Better Food will be nice.
The flight was very good, no problems. Movies and TV to watch. Food was ok. My only criticism is switching flights in Manilla was awful. . I have never seen anything done in such a ridiculous manner.. I came from Singapore with a destination of Hawaii. I am from the USA, so of course I had to go through customs. Can't blame the airline for this, but the Philipines ought to reconsider this process.
Ưu: "Everything except food"
Khuyết điểm: "More food choices like Non-Red Meat items"
Ưu: "The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off."
Ưu: "On time"
Khuyết điểm: "Boarding, crew, food"
Ưu: "Crew was nice. Flight was timely."
Khuyết điểm: "Food was bland and small. No TVs in seats only on phones. Little leg room. Customer service in Manila was horrible. They told us to transfer to a different location for lounge access then we were denied after we paid for it. They didn’t do anything to correct the mistake. Very unfortunate despite speaking to many managers."
Ưu: "Excellent crew. Comfortable seat."
Khuyết điểm: "No entertainment system but who cares on a 1 hour flight."
Khuyết điểm: "The no"
Khuyết điểm: "food, comfort"
Ưu: "It was a very good flight and on time. The food was very authentic and tasty!"
Khuyết điểm: "The airport need to expand the number of runways. Always late leaving or arriving because they can't handle the traffic and especially in bad weather."
Ưu: "Was very much on time, quick flight and boarding."
Khuyết điểm: "Entertainment"
Ưu: "Food was good, and offered even on short flights. Crew is very nice"
Ưu: "Crew was friendly."
Khuyết điểm: "Boarding could have been more efficient."
Ưu: "It was fast."
Khuyết điểm: "The crew was not at all friendly... In fact they were rude"
Ưu: "Overall experience and the room in economy was execellent."
Khuyết điểm: "N/A"
Khuyết điểm: "PAL is literally never on time. The terminal process was absurd - 300 person line to check in and print a boarding pass. Then it was 1hr late to boars and then >90 mins waiting on the tarmac. Just a terrible on-time performance and inconvenient process that is typical of PAL"
Ưu: "The most unorganized airline"
Khuyết điểm: "Better staff and communication."
Ưu: "Great crew."
Khuyết điểm: "Tight seats."
Ưu: "Well organize & very courteous.."
Khuyết điểm: "So far no complaint"
Ưu: "Smooth fly. Sleep a little bit better not to shaky.some friendly passengers."
Khuyết điểm: "Food is ok not much but ok."
Ưu: "Everything, except I hope there was more legroom and wifi."
Khuyết điểm: "Cramp space, no wifi"
Ưu: "Flight itself was good"
Khuyết điểm: "Delay left me with back pain in business lounge. The chairs were really uncomfortable for long stay and left me jet lagged"
Khuyết điểm: "None"
Ưu: "Great crew, smooth flight, good selection of movies (economy)"
Khuyết điểm: "Nothing"
Ưu: "Cabin temperature was good. Staff were excellent!"
Khuyết điểm: "Landing was rough. Flight delayed for 20mins!"
Ưu: "Service from the crew was excellent"
Khuyết điểm: "I’m over 6 feet tall and the seating was cramped for someone my size. Full service international flights should have in flight entertainment systems."
Ưu: "The crew are professionals"
Khuyết điểm: "The plane. Its an old airbus a340. Was expecting the new boeing 777-300er new business class."
Khuyết điểm: "Flight was delayed"
Ưu: "Thw flight was on time."
Khuyết điểm: "None so far."
Ưu: "Attendance was excellent"
Khuyết điểm: "None to complain to"
Ưu: "Loved that the crew boarded everyone accorsig to seat zone starting with the backmost part... enabled speedy boarding and you'd think this would be SOP but many PAL flights don't do this. Always happy with the refurbished aircraft and selection of in-flight entertainment."
Khuyết điểm: "I couldn't check in online due to the kind of ticket I bought. Was willing to pay for bulkhead seats but had no chance due to unavailability."
Ưu: "I like the direct flight to Vancouver"
Khuyết điểm: "I checked in early and was given a middle seat. I have back problems and walk with a cane and asked at the check in desk if I could have a window or aisle. I was told no because the flight was completely booked. I arrived three hours early and checked in online so I could get a better seat and they still said no. No one was able to help me. The flight was delayed over an hour and there was no apology. I always fly Philippine Airlines because IV always been really pleased with the service. This past flight makes me question that decision going forward."
Ưu: "On time Departure, quick flight. comfortable seat"
Khuyết điểm: "No wifi. No entertainment"
Ưu: "Plane from HNL to MNL is brand new with free entertainment in every headrest. Crew was pleasant and helpful, came by with water often."
Khuyết điểm: "Food on return flight was terrible. Got stuck with pork selection for first meal, which was extremely fatty. Second meal, pork again, with eggs. Completely inedible. Disgusting, and Im not a very picky eater."
Ưu: "The flght is on time nice plane"
Khuyết điểm: "Don't delay the flight"
Ưu: "It was good value, and landed a little early."
Khuyết điểm: "No power plug or USB charging port."
Ưu: "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
Ưu: "Not so crowded!"
Khuyết điểm: "Not reclining seat."
Ưu: "Food was excellent!"
Khuyết điểm: "There is a lot to improve on with their food. As the main Philippine carrier, they should make adobo in the best possible and original way that returning residents will immediately feel they are "home"."
Ưu: "easy check in good crew"
Khuyết điểm: "All was good"
Ưu: "I travel all the world many countries all the time and this landing in guam was on the top ten maybe number 2 of all times congrats pilots very good so good happy"
Khuyết điểm: "the window was dirty [ someone wiped nose on it maybe] please chek the clean crews for the windows ."
Khuyết điểm: "Original flight was cancelled for 'operational reasons' - was put on next day flight instead. Repeatedly called Philippine Airlines customer service to ask about them providing overnight hotel accommodation given the new flight time, but was either told to call back later, that they had entered the wrong date for the request for hotel accommodation - in the end received no reply at all!! Worst airline customer service experience ever!"
Ưu: "Direct flight"
Khuyết điểm: "If you are transiting flying with kids- avoid this carrier like plague. My 10 year old threw up- had air sickness while take off and they offboarded us saying they will keep us for observation. We didn't realize that we would not be able to get tickets on the next flight as it was sold out and the ground staff would want to fleece us for fare difference etc etc. I was traveling alone with 2 kids in a foreign country where I had never beem before and the airline ground staff were horrible. I went through hours or stress and eventually when I broke down in stress they accomodated me on the next flight. I wouldn't recommend traveling with this airline if you are traveling alone with kids."
Ưu: "Boarding formalities were smooth and flight departed in schedule. Crew were attentive and friendly. All in all, a pleasant flight."
Ưu: "Philippine Air didn't disappoint, which it has at times because it seems to always be delayed. However, not this time, and the service Philippine Air provides is very good."
Khuyết điểm: "I never heard the airport announce boarding for this flight, but simply saw people slowly begin to head through the gate, so I did likewise. For that matter, Busan's Gimhae airport is third-class at best, IMO. I flew out of Busan once before and the experience was terrible again. Would always recommend travelers take the KTX to Incheon where you'll have more options, probably lower fares and less aggravation."
i book the extra luggage through the site. but the next day i gat the mail that can not book and it was refused. and once i go to airport counter and did not even take the luggage to airport because it was refused. but the airport the airline charged me hkd 240 and then only issue the boarding pass. and they said it is in their system. point is it is miss communications between your and the airline. but you forcefully charge the money to me. i appreciate to check the issue and do the necessary refund.
The space between seats are a bit narrow
Khuyết điểm: "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
Ưu: "the flight was comfy"
Khuyết điểm: "some drinks!!!! NOT alcohol but like water or soda."
Ưu: "Not Satisfied"
Khuyết điểm: "Need improvements"
Khuyết điểm: "More legroom"
Ưu: "Price was great and the crew was friendly"
Khuyết điểm: "All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip"
Ưu: "All the crew were super pleasant and friendly despite attending to very rude European passengers."
Khuyết điểm: "Keep up the excellent work!"
Ưu: "Nothing.the cebu pacific employee told me that my flight was changed from 12pm to 6pm when I checked in but I did not have any notification. He said that he can get me in, in an earliest flight they have and only to find out that the flight they he wanted me in is my flight and ask money."
Khuyết điểm: "Screen employees and make sure they don’t deceive people."
Ưu: "Exiting the aircraft."
Khuyết điểm: "Stop charging passengers for water."
Khuyết điểm: "No food. Major delay without announcement"
Khuyết điểm: "Improve on the congestion of DVO"
Ưu: "check in went smoothly and boarding was orderly. The flight departed on time and arrived in Singapore on schedule.The flight deck kept us well informed and the cabin crew were very helpful, willing and able to keep the passengers happy."
Khuyết điểm: "N/A"
Ưu: "Host clearly and ver friendly helped me."
Khuyết điểm: "Im sorry but seat was terrible. I was not comfortable even for a min. Thanks."
Ưu: "The crew"
Khuyết điểm: "I bought a front row seat only to be told that I would be the last to board"
Ưu: "Crew were ok"
Khuyết điểm: "The plain was delayed 2 hrs .Problem with information"
Ưu: "Very clean"
Khuyết điểm: "Most of the Cebu Pacific flights feel like a greyhound bus"
Ưu: "cheap flight"
Khuyết điểm: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"
Ưu: "Nothing about lastminute.com"
Khuyết điểm: "Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket."
Ưu: "Staff was helpful pre boarding"
Khuyết điểm: "There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!"
Khuyết điểm: "customer service"
Ưu: "Nice new equipment A321 and FA always nice"
Khuyết điểm: "Baording is always a cattle call, they attempt to go by rows this time but still a mess of crowding and shoving. The gate announced boarding and everyone jumped, then they tried to refuse those in line making it even worse. Poor gate agents!!! Then as always they blame manila teaffic for delays....so irritating. Almost an hour late...no reason it was sunny at both airports and this schedule is set weeks ahead and they still claim heavy traffic..ridiculous"
Ưu: "I was sleepless getting on the flight, so I slept most of the way. I didn’t buy the in-flight food since I wasn’t hungry."
Ưu: "When we got to Manila, it was raining so bad. We had to get off the plane onto a bus. They handed us an umbrella to keep dry from the deluge. It was much needed, under the circumstances."
Ưu: "Efficient boarding"
Khuyết điểm: "None"
Ưu: "After dozens of flights finally left and arrived on time. Actually had a jetway at manila too! Was seated in premium seats row 2 ...what a difference cimpared with the crapoy cramped rows in the back!"
Khuyết điểm: "Boarding was a fiasco, no zones called. Wheelchairs and children were ignored and were treated no different. Flight sttendants never smiled and just were going thru the motions..very disappointing Cebu"
Ưu: "The timing of the Cebu Pacific flight from Bali to Manila was fantastic. Short immigrations lines in Bali and upon arrival in Manila. Seats were better than expected, although we paid extra for the 2nd row. Crew was professional."
Khuyết điểm: "We pre-ordered food and it was soggy and over cooked. Not worth it. Flight left late. Flight attendants were not helpful,"
Khuyết điểm: "I was placed in a middle seat between a family, even though there was was 5 empty rows of seats. Thought that was annoying, but I moved to my own row and was happy."
Ưu: "The flight attendants on the plane were very good very sweet very attentive. I also enjoyed the fact that we got a free meal without a ticket."
Khuyết điểm: "The service at the airports for your company was abysmal to say the least. The fact that I had to pay over $100 for my bag to be checked was absolutely ridiculous. The personnel for Cebu Pacific at the Denspar airport were borderline hostile, racially discriminating and nasty. If you’re airport employees were half as good as the in-flight attendance I would fly with your company again as of right now you couldn’t pay me to get on your airplane."
Ưu: "The seats by the window were large which was nice."
Khuyết điểm: "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."
Ưu: "Cebu pacific is one of airlines who prescribe to a pay as you go additude. Be prepared to pay for everything after you pay for your ticket 7kg carry on max limits pay for the food you may or may not eat, and if you get cold easily bring warm clothes. No joke this was the coldest airplane I have ever been on in my 15 years of travel, so cold in fact that upon taking off you can hear the ice crystals breaking loose and traveling through the air system. I am going to say that the plane was in good condition and the flight attendants and pilot crew seem to be well trained as well as very polite."
Ưu: "The crew"
Khuyết điểm: "Hidden fees..Baggage fees are ridiculous..Just skip this airline,and pay the extra for,Philippine,Air..The price is really the same"
Khuyết điểm: "Line for check-in was terrible. Wait was more than 45 minutes just to check in."
Ưu: "Crew was very pleasant"
Khuyết điểm: "The seat was small and uncomfortable. Had to pay for food and coffee for a 4 hour international flight. Never again"
Ưu: "Flights On Time... Crew's awesome"
Khuyết điểm: "Foid is terrible"
Ưu: "Flight was cancelled. No information about refund"
Ưu: "On time"
Khuyết điểm: "Seats are uncomfortable."
Ưu: "Clean aircraft and friendly staff. I wasn't expecting entertainment and didn't order a meal hence the 1 star. No complaints about the flight and I've flown several times with them and always been satisfied."
Khuyết điểm: "Nothing."
Ưu: "I was as european preferred being offered a seat at the emergency exit, if I was healthy and able to assist..leaving me much more leg space.....being not so small and tiny as many asians.... !!!"
Ưu: "The entire process was a breeze"
Ưu: "Staff were friendly"
Khuyết điểm: "It's a budget airline so don't expect complimentary food or drinks. You get what you pay for."
Ưu: "Boarding went swiftly and without issues. On board catering however rely's more on pre-booking your meals else there are hardly any options left. Seat was ok and punctuality too."
Khuyết điểm: "The check-in was a mess.. we were the first at the counter but among the last to board. The clerc disappeared with my passport and asked me to transfer luggage on the spot. On top she did not return the booking form. Luckily I had a second copy or my filipino friend would have been stopped by filipino immigration."
Ưu: "Didnt like anything"
Khuyết điểm: "Changed the time of my flight twice. But still late."
Ưu: "There is nothing to like about Cebu Air"
Khuyết điểm: "They're totally classless-inprocessing stinks, charge for just one bag, charge for food, and then run out of everything except potato chips. Cebu Air is the bag-lady of discount airlines!"
Khuyết điểm: "Airline has very strict overweight policy and will charge you even if you are a few grams above 7 kg... not nice, not friendly and left a bad taste in my mouth. I will surly try to avoid venus Pacific in the future of possible."
Khuyết điểm: "Crew were so slow to take food orders. It wasn't free and not everyone wanted to order so I didn't see any other reason."
Ưu: "The staff tried to board the flight efficiently."
Khuyết điểm: "Why do Cebu Pacific flights always have to be late? Always always always."
Khuyết điểm: "Staff didn't made announcements that the flight was delayed until it was late. I have nothing to say about the food and entertainment because i didnt eat during the flight and there was no entertainment as well."