Khuyết điểm: "The crew should speak up and wait for answers before moving quickly away with beverages. Seat cushions are hard and thin. movie selections are terrible and few. worst selection ever."
Ưu: "It's very comfortable and the flight service is excellent."
Khuyết điểm: "Offer more snacks"
Ưu: "Crew was amazing"
Khuyết điểm: "Food"
Khuyết điểm: "Flight from Seoul to Phuket did not have outlets if that is something you require"
Ưu: "By far the best airline, service, crew, etc, I’ve ever flown with! I love Asiana Airlines!"
Khuyết điểm: "Seriously, nothing. It was great!"
Khuyết điểm: "More subtitled movies in English."
Ưu: "- Excellent leg room for Economy - Adjustable height foot rests - Impeccable service from flight attendants - Decent selection of media entertainment"
Khuyết điểm: "- Potatoes overcooked."
Ưu: "Very nice crew."
Khuyết điểm: "Very limited options for food and entertainment. It is not the top-tier experience like Cathay or Singapore airlines. A good tier-2 airlines."
Khuyết điểm: "This was better just that seat width was really narrow.too uncomfortable."
Ưu: "Quality of meals were better than their competitors. They were rather enjoyable. Also, flight attendants were very nice."
Khuyết điểm: "The delay made me miss a free shuttle to Yongsan Army Base, Seoul, so I had to find an airport limousine (bus) service to a nearby hotel (Crown Hotel) to the base. Very inconvenient! Entertainment system is outdated, and there was no plug-ins on the seats."
Khuyết điểm: "Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again."
Ưu: "Upgrade to business class"
Khuyết điểm: "No alcohol"
Ưu: "I like that they did not bother me when I fell asleep while they were serving the food."
Khuyết điểm: "I did not like that they ran out of the food that I would have preferred to eat."
Ưu: "See comments above."
Khuyết điểm: "See comments above."
Ưu: "The attendants were very nice and the food and drinks service was good (however, I believe I got sick from the food since I got food poisoning about 2-3 hours after landing from our 13 hour flight)."
Khuyết điểm: "The seats are pretty uncomfortable and the flight out did not have a footrest so my feet were dangling and got numb at times. Our return flight had a footrest and that felt much better."
Ưu: "The crew was great ."
Ưu: "The crew was very nice and polite.."
Khuyết điểm: "I liked everything .."
Ưu: "Service and food"
Khuyết điểm: "Old style seating arrangement Many young kids in business?"
Ưu: "The food was good and the service was great. The flight attendants were very attentive."
Khuyết điểm: "I had to pay $200 for an extra bag because they told me that my bags were all over weight. Come to find out, the scale was broken and my bags were actually underweight. So I ended up with 5 bags instead of 3. My main issue was comfortability. Due to the person behind me, I couldn’t push my chair back and so I had find different ways to sleep."
Ưu: "Service, food and legroom, cleanliness"
Khuyết điểm: "Crew are attentive, service is good.. food is good and legroom is better than most airlines.. The aircraft is warm and I had to call the attention of the FA and she took care of it.. I am surprised, being a gold member does not give you any priority regarding boarding.. Hopefully this will be addressed, especially to loyal clients.."
Ưu: "Crew was nice plenty of food"
Khuyết điểm: "Every plane delayed. They made me run to my connecting flight. My luggage never made it."
Khuyết điểm: "No charger outlet"
Ưu: "The flight was half full which made it much more comfortable to stretch out and enjoy the long flight."
Ưu: "The posted schedule and price of ticket"
Khuyết điểm: "Korea to Cebu flight was delayed for almost 2 hrs same as from Cebu to Korea and then to JFK. My niece and her son travelling to UK that same day was very unfortunate missing her booked bus to Brighton due to extreme delay and has to spend more to buy new bus tickets."
Khuyết điểm: "They left my bags in Korea I had no change of clothes!! Arrived in the morning I was told my bags would show up later on at midnight!! So I missed my flight to an other island totally screwed my vacation!!!"
Ưu: "On time"
Khuyết điểm: "The air was not pure it circulated and I got sick next time make sure the ac is working properly and there was no choice for food selection it the same during the entirety flight the flight attendants did not understand English I have to point or using signs language"
Ưu: "The service was top-notch, and so was the food. On my flight from San Francisco to Korea, things were just fine, Though I wish I had the window seat that was actually adjacent to the window, and not separated from the window by a desk/table arrangement. Aside from that, everything was grand."
Khuyết điểm: "The flight from Korea to Bangkok was a different story. The seats resembled those you would find in premium economy on other airlines. While the food and service were good, the entertainment was abysmal. Basically, you were watching TV with poor quality reception and no ability to choose what you wanted to watch other than flipping through the channels to see what was already on. Although this was nearly a seven hour international flight, The entertainment package felt like something you would encounter on a cheap charter bus to Vegas. If I knew this was the aircraft I would be taking, I would never have booked on Asiana. The flight to Bangkok was really substandard."
Ưu: "Good service. Comfortable economy seats"
Ưu: "The flight attendants are very quick in attending our needs. The airplane is spacious and clean."
Khuyết điểm: "A crew never gave me my can of soda"
Ưu: "The food selection is good and the service is tiptop. Highly recommend"
Ưu: "crew was very professional and pleasant. Plane was in excellent condition comfortable and clean"
Khuyết điểm: "nothing"
Khuyết điểm: "NA"
Ưu: "Great flight. I was on a united flight to sf. Hideous. Fly asiana!"
Ưu: "There is plenty of leg room. Food is good compare to other airline."
Khuyết điểm: "Long layover."
Ưu: "Very good"
Khuyết điểm: "None"
Khuyết điểm: "Seat needs more cushioning"
Ưu: "The costumer service was amazing. Their service made all the difference in the comfort and peace of mind for the duration of my trip."
Khuyết điểm: "I have nothing negative to say about my entire experience."
Ưu: "Everything was great. Asiana is a Top-2 Airline in Korea no debate"
Khuyết điểm: "Both takeoff and landing were delayed by an hour or so, I had to rearrange pickup and pay for late check in and barely made it to my business meeting. The entertainment units are outdated. Screen was so small , I couldn't read the movie titles. Selections were limited."
Ưu: "The flight crew was friendly. I like the added touch of receiving slippers on your long distance flights. We had a crying baby on one of my flights and I noticed the flight attendant approached the couple and held and rocked the baby. Truly above and beyond service."
Khuyết điểm: "Bought it 4 hrs before and it never turned into a ticket."
Ưu: "Courteous staff"
Khuyết điểm: "Can't order special meal online, have to call them. Food was very bad with limited variety"
Ưu: "seats are comfortable for being economy"
Khuyết điểm: "food was not great as used to be and for a long flight not to have extra snacks options its a bit hard."
Ưu: "very polite and helpful crew"
Khuyết điểm: "timing of this flight us last in line behind a huge crowd in immigration. Didn't get thru customs until 11:50pm!!"
Khuyết điểm: "Asiana Airline allowed a drunken passenger sit next to me. Everyone can smell and knew that he is drunken. The 1st thing he did after sitting was drinking alcohol from his pocket. Yes, one of the staff came to him and got the drink from him. But, he talked me for about 4hours nonstop and made me uncomfortable at all. Other passengers around me saw him because he talked too loud. I expected that they would offer me another sit and left him alone. During 10 hrs flight, I had 2 Tylenol capsules because of the smell of the alcohol from him. It was REALLY hard time for me to sit next to him during 10 hrs. DO NOT ALLOW A DRUNKEN PERSON TO GET ON A PLAIN FOR OTHERS."
Khuyết điểm: "Plane was far too old. No in-flight entertainment. food mediocre. no battery charger USB plug"
Ưu: "I liked the little blanket, that.s about it. Convenient arrival/departure times."
Khuyết điểm: "Food was skimpy. Counted three rude/bossy stewardess transactions. My Asiana flights used to be delightful. Now they are nothing special at best."
Ưu: "Boarding and on time flights"
Khuyết điểm: "No personal tv on flight"
Ưu: "Food and professional flight crew"
Khuyết điểm: "Slightly uncomfortable seats"
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Khuyết điểm: "Excellent service over all."
Ưu: "no-nonsense, plain flight, what else would a frequent flyer wish?"
Khuyết điểm: "If a flight is delayed, they could inform us."
Ưu: "The cabin crew were very pleasant."
Khuyết điểm: "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
Ưu: "plane was new and captain was professional"
Khuyết điểm: "plane was badly late and the boarding process was poorly coordinated"
Ưu: "The fact that it was an over night flight."
Khuyết điểm: "1) The service was terrible terrible. 2) food was extremely poor. You cannot offer *only* pork and fish. 3) Bad entertainment system. Namely no movie descriptions, bad infotainment system navigation. Poor subtitle choice."
Ưu: "On time service and crew service"
Khuyết điểm: "Improvement to entertainment and food selection"
Ưu: "The entire flight was pleasurable. The crew was outstanding."
Khuyết điểm: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Khuyết điểm: "No beer or wine served on this international flight."
Ưu: "Nuce crew and gentleness"
Khuyết điểm: "Entertainment but we know it’s a plane restriction"
Ưu: "The crew were not visible and didn't offer any assistance"
Khuyết điểm: "An offer of a snack as we paid a high price for the econom y flight"
Ưu: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Khuyết điểm: "Seat comfort, food, entertainment, boarding, disembarking."
Khuyết điểm: "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
Ưu: "Movies, crew"
Khuyết điểm: "Food"
Khuyết điểm: "Delayed by almost 2 hours."
Ưu: "Boarding by rows - great!"
Ưu: "It went smoothly from start to finish"
Ưu: "Service and friendly staff"
Ưu: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Khuyết điểm: "Delay 15’"
Ưu: "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
Khuyết điểm: "Nothing!"
Ưu: "It got me to my destination"
Khuyết điểm: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
Ưu: "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
Khuyết điểm: "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
Ưu: "New plane, service great, process fine."
Khuyết điểm: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Ưu: "Overall, this is a short trip. Everything is ok."
Ưu: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Khuyết điểm: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Ưu: "Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays."
Khuyết điểm: "No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request."
Khuyết điểm: "Extraordinarily uncomfortable seats"
Ưu: "Lined up, crew took our tickets, we loaded on the bus to bring us to the plane, but the bus just stayed there for 10-15 mins. Then they told us all to get off the bus and go back into the terminal and wait. No explanation or apologies. Waited another 30 mins then everyone lined up again. They never explained what the issue was - it was a bit unsettling. Like, was it a meintamice issue? Should we be worried for our safety? Or was the aircraft simply late/delayed? Upon taxiing and take off the pilot finally said they were delayed from a previous flight and the plane needed to be “checked.” Would’ve like to know that an hour earlier when we first got kicked off the bus."
Ưu: "I choose this flight because of late departure time"
Khuyết điểm: "no entertainment. no wifi."
Khuyết điểm: "The Vietnam airline has little consumer orientation"
Ưu: "Overall a good airline. Full meal served even on a short hour and half flight."
Khuyết điểm: "The air con wasn't on until we were in the air"
Khuyết điểm: "Food... only could have the fruit"
Ưu: "The flight on an A350 wide body was uneventful. I was in the "Premium Economy" section, which is sold as regular "Economy" for domestic flights. Excellent seating 2+4+2. The food was OK, not much to write home about, but they skipped coffee and tea because of turbulence (hardly perceptible)."
Khuyết điểm: "Boarding process in HAN was very confusing: there was a change of gate announcement just when boarding was to start. Everybody went like crazy through the airport terminal looking for a Gate that does not exist. Followed by a counter-announcement. And then being bussed to the aircraft. People came on board up to the last minute... Arrival in SGN crazy for a different reason. All 300-some passengers were bussed again. Just that the ladders were not ready, and then whoever drove could not adjust them, and then the busses were not ready either. 25 minutes from landing to the luggage belts. Vietnamese airports need to work on their their procedures."
Ưu: "On time, lunch served, no problems."
Khuyết điểm: "No entertainment, but a very short flight, one hour, who cares?"
Ưu: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Khuyết điểm: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Ưu: "Vietnan Ailrlines is the best and most reliable in-country operator. However, that isn't saying much. Overall, the company, its equipment, and employees are the most professional."
Ưu: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Khuyết điểm: "See above"
Ưu: "Flight was on time and crew was professional and polite."
Khuyết điểm: "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
Ưu: "it was a short trip"
Khuyết điểm: "plane was old and had an unpleasant odor"
Khuyết điểm: "There was no luggage requirment on my flight plan. I thought that it was 32 kg since it was international flight. At the counter I wad told I am over 20 kg allowed on that flight since this fligh was code shared with Vietnam Airlines but operated by Cambodia Angkor Airlines. After manager intervention my suitcase was accepted. I would appreciate clear communication about allowed suitcade weight on code shared flights."
Ưu: "Excellent service and on time performance. Very intelligent personnel."
Khuyết điểm: "However, snack was one of the worst I've had in 50 +years of flying."
Ưu: "Flight left exactly on time and arrived 10 minutes early."
Khuyết điểm: "Leg room very poor on this flight. Very short flight so no food or entertainment."
Ưu: "No comment"
Khuyết điểm: "No comment"
Ưu: "Ease of travel was fantastic"
Ưu: "fast meal service after take-off"
Khuyết điểm: "seafood pasta was only noodles & clams."
Ưu: "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
Khuyết điểm: "Everything."
Khuyết điểm: "They do not necessarily seat minor children with their parents. Much bigger fight to get them to seat families together, which should be standard practice in the age of COVID. Below average legroom. Much less than in America and elsewhere."
Ưu: "Everything was very fast and efficient."
Ưu: "The flight was on time and efficient"
Khuyết điểm: "The place was old and very dirty. There was no drink service."
Ưu: "Fast and efficient."
Ưu: "No line check in, efficient, quick bag drop, check in, on-time departure, good safe flight with food & water ( extra $4 USD)"
Khuyết điểm: "Leg room very cramped, but ok for a 90 minute flight. Hot Seats are better for $20 USD each extra."
Ưu: "Cool signage and ads. Quick on and off boarding process"
Khuyết điểm: "Seats way too small and uncomfortable, no in flight entertainment or plugs, charged for basic drinks, cash only, Seats too close to one another, seat belt not made for American bodies, took off late. Basically the spirit airlines for East Asia"
Ưu: "Flying from Phuket was so easy, check-in quick and straightforward. I had chosen not to reserve our seats, and this time that meant that we were in the very back row, so had the pleasure of those in front of us in our laps, with no chance of reclining our own seats. It was a short flight, so no real damage was done."
Khuyết điểm: "Seats together."
Ưu: "Seats were not comfortable nor were they worth any upgrades offered flight is cheap if only flying with carry on, not fit for a full vacation. All accessories will be charged. It is the spirit airline of Asia."
Ưu: "The crew was efficient and kind. They made the flight excellent"
Ưu: "Seat was good .. the flight was not full"
Ưu: "Everything was straightforward and easy"
Ưu: "Crew was ok"
Khuyết điểm: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
Ưu: "Easy boarding"
Khuyết điểm: "Tiny seats, no complimentary food or beverage"
Khuyết điểm: "Luggage charge is annoying and that there was NO Refreshment offered!"
Ưu: "FOLKS PURCHASE EXCESS BAGGAGE WITH EXCESS WEIGHT ONLINE WHILE PURCHASING YOUR TICKETS IN ADVANCE, THEY WARN YOU TOO AS YOU PURCHASE YOUR TICKETS...other than that everything was so quick it didn't feel like the flight ever happened seriously"
Khuyết điểm: "Other than my baggage costing almost as much as my flight (which was inexpensive to begin with) what i didn't like has nothing to do with airport, airline or the country because there are always a few obnoxious tourists whom just seem not to know how to behave..."
Ưu: "I liked everything except"
Khuyết điểm: "Not enough legroom"
Ưu: "everything ok just an hour flight"
Khuyết điểm: "airport queues for bag check out the door"
Ưu: "No complementary foods, snacks or drinks offered. No problem since a short flight."
Ưu: "Price and smooth flight"
Ưu: "Cheap and on time"
Khuyết điểm: "Of course it wasn't a luxury flight. But he air was stale and smelled real bad of body odor by the time I got off the plane"
Khuyết điểm: "They cancelled my trip, did not have a 24/7 customer service line, and then un-cancelled the trip two hours before departure so that I didn't have enough time to make it to the airport. Will update review depending on whether they refund my money for the trip."
Ưu: "On time, comfortable and inexpensive. Terrific value"
Khuyết điểm: "Just know that you have to preorder and pay for any drinks or meal."
Ưu: "Crew was nice and they let us move to more open seats during flight."
Khuyết điểm: "Had to pay 35 for checked bag which is usually 25. Didn't offer food or snacks complimentary."
Khuyết điểm: "You have to pay for every little tiny thing. They won't give you your passport back until you've paid for your luggage. They don't offer free drinks on the plane."
Ưu: "on-time boarding"
Khuyết điểm: "No TV, not polite crew"
Ưu: "Seating and friendly staff"
Ưu: "We paid extra for the quit zone seats and we ended up having having the row to ourselves. Unlike the other reviews I am seeing we were not charged an excess baggage fee and were over by five kilos. The seats were fairly comfortable but again we had the whole row to ourselves."
Khuyết điểm: "No food or drink offered at all. Not even water...."
Ưu: "Cheap fare. Flight was on time (this time)."
Khuyết điểm: "Online checkin didnt work. I made several attempts. Then I spent 45 minutes waiting for online chat to help. We agreed on my seat and the size bag I wanted to buy and the amount. When I turned up at airport they had no record of this conversation (although I could show it to them from my laptop) and wanted to charge me baggage fees at an extortionate rate. Terrible customer service experience all around."
Ưu: "Nice staff. Quick check-in, don't carry more than 30 lbs per piece, they will charge you at least just a gram more."
Khuyết điểm: "Not enough variety of food, meals are so small. If you are hungry take care of grab some food before enter to the plane."
Ưu: "Safe flight, information in multiple languages"
Khuyết điểm: "Having to buy even tea and soda. When I ordered Lipton iced tea and instead received hot tea, the stewardesses acted like it was very inconvenient to change it."
Khuyết điểm: "They charge $60 for checked baggage even though it's an international flight"
Ưu: "I like that it was easy to buy the flight."
Khuyết điểm: "I hate that it was impossible to cancel the flight. I tried numerous ways to cancel my flight within 12 hours of making the reservation. I could not find any way to get in touch with the airline to cancel this flight. So, I'm out the $149 airfare."
Ưu: "Nothing, AirAsia was great 5 years ago but now their additional charges are excesive, their personal is one of the worst (very hard to find a bad person in Thailand and all AirAsia personal are intransigente people)"
Khuyết điểm: "Their fees for First baggae are excesive, they accept very few kg per bag, they charge much much more per extra kg than any other airline. I will never use this airline again, we paid mode in extra fees than in tickets and service was aweful."
Khuyết điểm: "Good was terrible, even though looked great on pictures on the website when I placed the order. Boarding system was inefficient and caused the flight leaving late. Seats are small and cheap made (even though we bought economy comfort seats). Flight attendants weren't friendly, poor manners. Won't recommend them at all, won't fly them again for sure,"
Ưu: "We were able to just carry our packs on since we pack light and therefore did not have to pay the baggage fee. The in-flight time went by quickly."
Khuyết điểm: "The boarding took almost 30 minutes longer than it had stated and everyone was just standing in line. The pilot seemed to hit every pocket of turbulence he could and the landing was terrible."
Ưu: "The flight was short from Phuket to Bangkok that was the only good thing."
Khuyết điểm: "Not wheel chair friendly - I boarded & departed the shuttle bus to the plane & the plane last due to little assistance from Thai AirAsia. The customer service was lacking for those needing additional assistance. Also they charged for everything extra - food, check bags, etc. Tired to sell their merchandise the whole time. Budget/low cost, never again. Thai language was not an issue."
Ưu: "Decent price from point a to b."
Khuyết điểm: "Baggage allowance and fees - absolutely ridiculous."
Ưu: "Fairly comfortable seats and enough room for an airline that isn't too pricey. I received food even on my short flights."
Khuyết điểm: "They tried to make me pay almost 400 Canadian dollars for my 20 kg bag! I ended up still having to pay 87 Canadian but because it was unexpected it was unimpressive to say the least. Then once on board they won't even give you water or anything!!! What a joke. Not what we are used to in Canada."
Khuyết điểm: "Flight departed 30 minutes late. No water or drinks included. I understand meals or snacks but not even water?"
Ưu: "the flight attendants were very attractive"
Khuyết điểm: "Charged extra for all checked in luggage. Limited to 7kg carry on, all additional luggage must be checked in and paid for Charged for beverages Charged for food Check in closes 1 HOUR prior to departure. If you try to check in 59 minutes or less prior to your flight, you must change your flight and pay a flight change fee. If you have a connecting flight, in the same country with this airline, they do NOT ticket, or check your bags thru to your 2nd flight. Thus, after your first flight, you must wait for your bags, then check in for your second flight. This will ensure that you miss your connecting flight, unless you have at least 2.5 hours between flights, which may result in an additional charge if you miss your connecting flight. We dealt with 3 agents at 3 different locations prior to our first flight and NONE of them told us that we did not have sufficient times between flights, which resulted in us missing our flight and paying for a flight change. Our flight ended up costing 75% extra. I have flown throughout the world on many different airlines and have NEVER seen an airline with these operating procedures/policies. They need to change the name of this airline to NICKEL AND DIME, or to TIGHTWADS OF THE SKY. Will NEVER fly Air Asia again."
Khuyết điểm: "The stewardess was too rude. Not a professional at all"
Ưu: "Rates, Food prices, airplane condition"
Khuyết điểm: "It could be more comfortable. Other airlines seats offer more space and reclining."
Ưu: "The cheap fare for the flight"
Khuyết điểm: "Being charged for water. Terrible crew attitude."
Khuyết điểm: "I did not use the flight because I accidentally purchased the flight going the wrong direction. Immediately upon pressing the purchase button I realized my mistake and attempted to fix it only to find out that even though I purchased through Kayak, Air Asia would be responsible for all customer service. Upon finally getting a hold of them after several hours of frustration I was told that not only was there no way to cancel it, I could not even use the price paid as a credit for the opposite route regardless of the fact that I was attempting to rectify this seconds after purchasing. I expected to be using Kayak as a point of customer service and was the only reason I went the route I did to purchase the ticket."
Khuyết điểm: "Not even a small glass of water...really? That is not right."
Ưu: "Great fare."
Khuyết điểm: "A woman checked us in at DMK, flying to Phuket. She was poor at customer service and very unfriendly. I asked to borrow a scissor to cut a tie strap so that I can adjust the weight of my bags. Knowing it's a waste of her time she hid the scissor underneath a piece of paper and answered me that she didn't have one. I pointed it to her, she claimed that it wasn't hers. Long story short, I demanded another agent for help."
Khuyết điểm: "The attendant at the check in counter was extremely rude. Overall very cheap airline. AirAsia should look up to Thai Airways to improve their overall service."
Khuyết điểm: "Flight was delayed - be on time"
Khuyết điểm: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Ưu: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Khuyết điểm: "Take off on time, not 45 minutes late."
Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Khuyết điểm: "Boarding on time instead of delay twice"
Ưu: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Khuyết điểm: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Ưu: "Fast and efficient and low cost budget"
Ưu: "Nothing really impressive."
Khuyết điểm: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Ưu: "It was on time for a change"
Khuyết điểm: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
Ưu: "It was a direct flight to Phuket"
Khuyết điểm: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Khuyết điểm: "Delays with no explanation or expected timing"
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Khuyết điểm: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Khuyết điểm: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Ưu: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Khuyết điểm: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Khuyết điểm: "No online check-in. Flight was late. No legroom."
Khuyết điểm: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Khuyết điểm: "Confort"
Ưu: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
Khuyết điểm: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
Ưu: "Flights were on time and worked well for us. Flight attendants were helpful"
Khuyết điểm: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Ưu: "Was on time and cheap."
Khuyết điểm: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Ưu: "Relatively cheap but you get what you pay for."
Khuyết điểm: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Ưu: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Khuyết điểm: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Khuyết điểm: "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
Ưu: "Cheap flights but u get what u pay for"
Khuyết điểm: "2 delays of 10hrs"
Khuyết điểm: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Khuyết điểm: "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
Khuyết điểm: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Ưu: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Khuyết điểm: "Caroline is wonderful once the plane is able to get into the air"
Khuyết điểm: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Khuyết điểm: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Ưu: "Not much"
Khuyết điểm: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Khuyết điểm: "Have an error in system. I can't join the flight"
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Khuyết điểm: "There is no entertainment in flight and baggage check in is an issue ."
Ưu: "Clean, efficient, new aircraft, very good value"
Ưu: "Schedule and price were reasonable."
Khuyết điểm: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Ưu: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Khuyết điểm: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Khuyết điểm: "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
Ưu: "Fluent English, comfortable and ample seat space"
Khuyết điểm: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Ưu: "Please be aware they can change flight times earlier without communicating"
Ưu: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Khuyết điểm: "It was delayed over 1 hour. it was many times since i've used."
Ưu: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."
Khuyết điểm: "Kayak allowed us to book a flight that was impossible to make. We had two separate VietJet flights (one from Da Nang to Hoh Chih Minh and the other from Hoh Chi Minh to Bangkok). When I booked through Kayak, I searched from Da Nang to Bangkok so I thought they were booked on one ticket but they weren't. We had to get my bags in Ho Chih Minh and completely re check-in for our flights to Bangkok within a 30 minute period after deplaning. Luckily the flight to Bangkok was delayed and we had a nice counter representative that bended the rules and allowed us to check-in after check-in had closed but this was a very disappointing experience with Kayak. The representative said that had we booked through the airline website, the system wouldn't have let us knowing we didn't have enough time between flights to get our bags and re-checkin. I would think that Kayak would know this."
Khuyết điểm: "Crew did not allow me to sit on emergency exit seat even if I am 1'97 tall, no health restrictions, and all the seats wow empty. They also charge a lot for anything over 7kg"