Food could have been better. Entertainment was the same during both June and July. It could have been changed.
The crew was fantastic. They did their utmost to accommodate our needs throughout the flight. Definitely Singapore Airlines is the best.
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
Khuyết điểm: "More food variety"
Ưu: "SQ always has the best looking flight attendants"
Ưu: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Ưu: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Khuyết điểm: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Ưu: "Excellent crew and very well dressed and always smiling"
Khuyết điểm: "The lights were switched off for a very long time. That can be avoided"
Khuyết điểm: "flight on time. flight was delayed and gate changed"
Khuyết điểm: "Nothing comment."
Khuyết điểm: "Flat beds on second flight"
Ưu: "The crew were excellent"
Khuyết điểm: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Ưu: "crew handled the tough crowd well, but were not extremely hospitable"
Khuyết điểm: "food was disgusting"
Khuyết điểm: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Ưu: "The food selection, there is several pre-order meal based on diet or your religion"
Khuyết điểm: "The seat pitch at least 33""
Ưu: "Everything, perfect flight"
Ưu: "The cabin crew and the pilots. The flight went smoothly."
Khuyết điểm: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Ưu: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Ưu: "Basics are covered. TV screen is big but otherwise nothing special."
Khuyết điểm: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Ưu: "Excellent crew, service and food"
Ưu: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Khuyết điểm: "No negative points"
Ưu: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Khuyết điểm: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Ưu: "I reallyiked th service from the crew"
Khuyết điểm: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Ưu: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Khuyết điểm: "The desserts. The bun."
Ưu: "But I got to take Qatar airline and the service was great"
Khuyết điểm: "Almost missed the flight, havent noticed the passengers in prior"
Khuyết điểm: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "Food and good service"
Khuyết điểm: "None"
Ưu: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Khuyết điểm: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
Ưu: "The people were excellent."
Khuyết điểm: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Ưu: "Crew was nice"
Khuyết điểm: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Ưu: "Crew was very friendly and good service."
Ưu: "I got in some exercise during the delays and gate changes"
Khuyết điểm: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Ưu: "The crew is friendly and helpful"
Khuyết điểm: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Ưu: "Safety, Friendlyness, Seats, Entertainment"
Ưu: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Khuyết điểm: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ưu: "The entertainment 100s of movies & Shows The very good portions just right"
Khuyết điểm: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Ưu: "No fuss flight but lacking that something extra"
Ưu: "everything, excellent job"
Ưu: "the service on the flight was the best I can ever recall having."
Ưu: "Clean ,on time"
Khuyết điểm: "The movies were not updated"
Khuyết điểm: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Ưu: "Flight arrived earlier than expected and the flight attendants were good and polite."
Khuyết điểm: "All"
Ưu: "Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value."
Khuyết điểm: "Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!"
Khuyết điểm: "Everything"
Ưu: "The crew was good and spoke reasonable English."
Khuyết điểm: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."
Khuyết điểm: "Transfer process"
Khuyết điểm: "The worse airport of my 22 years experience. Almost everyone there have no english. Unprofessional and kind of disrespectful. The worse of all is too many documents processing. Taking atleast 15 minutes to be cleared just 1. 1h 45 minutes to finish everything. Wuhan haha next time free flight i will not bother. Ohh 1 more thing. They use the Communist system in the international airport"
Khuyết điểm: "One of my 2 check-in bags is not with me on the same flight. Although it was delivered to me next day, it still caused me some inconvenience."
Ưu: "The flight itself was excellent !"
Khuyết điểm: "I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !"
Khuyết điểm: "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"
Khuyết điểm: "Delayed boarding"
Ưu: "The flight crew. Excellent"
Khuyết điểm: "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
Ưu: "Smaller plane, but more personal space."
Khuyết điểm: "No entertainment available, but to be expected on shorter flights."
Khuyết điểm: "Baggage didn't come to HCMC on time. CS changed the schedule so the time was too tight to transit which caused lost baggages and unhappy experience."
Ưu: "Very attentive and pleasant stewards in business class. Boardjbgblrocedures good."
Khuyết điểm: "We had to climb up stairs to get on the plane. There were elderly travelers who struggled to carry their hand luggage. No help was offered This needs to be remedied. Food also was not too palatable. Could be better Difficult to understand English of the announcements. Also when delayed in landing no announcements made br the captain though we were hovering in the air for 45 mins."
Ưu: "1. Boarding was on time and orderly. 2. The vegetarian meal was fine except for the penne pasta which hardly had any sauce. So it was like gnawing the more-than-aldente pasta - plain starch."
Khuyết điểm: "1. The flight from LAX to Goungzhou was 1 hour late. We were all in the plane by 10 PM and the plane was to leave at 10:30 PM. It left 11:30 with all the passengers sitting on the plane for 1 1/2 hours! The delay made the rush to make it to the next flight in Guangzhou was stressful and exhausting. 2. I reserved an aisle seat beforehand because medical issue that require frequent trip to the rest room. The reservation person told me that I would have a window seat on the 2nd floor but no one is seated next to me. That was not the case. There was a person beside me that had to be disturbed frequently for my rest room trips. And this was a 15 hour trip."
Ưu: "Everything went well except for my comments to the right."
Khuyết điểm: "Check in in person . The lady that issues boarding passes. She never smiled and I was scared to ask her anything. She sure did not volunteer any info concerning our flight from Chengdu to LAX via CAN. Never asked if we preferred isle or window seats. I remember her and will avoid her next time."
Ưu: "Crew were lovely. Plane was barely loaded so my husband was able to switch seats to sit next to me. Pleasant flight."
Khuyết điểm: "One movie for everyone and it was a stupid movie. Not sure why my husband wasn't automatically seated with me since the plane was barely half full."
Khuyết điểm: "Food is awful"
Ưu: "check in was friendly, and efficient, crew was friendly."
Khuyết điểm: "food was edible- but that was about it. I don't eat pork so not so good for the other option. entertainment was blah..."
Khuyết điểm: "Besides the flight from Guangzhou was delayed for 2 hours due to mechanical issues, my luggage wasn't to be found when I arrived Kathmandu. This is the second time that it happened. The first time was in 2014 and it took them 4-5 days before they can locate it."
Khuyết điểm: "Food was average. but as I paid a low a low fare I was overall very pleased. I provided my own headphones as the supplied headphones are usually terrible on all economy flights"
Ưu: "Seat, entertainment, on time, cabin crew."
Khuyết điểm: "No lounge, Food was just okay"
Ưu: "Great entertainment on board"
Khuyết điểm: "Turbulent flight"
Khuyết điểm: "the flight left 45 minutes late, food was bad"
Ưu: "Excellent service"
Khuyết điểm: "No sweetener on flight"
Ưu: "Everything from the service to the food to the attentiveness of the staff, from check-in to gate to flight attendants was superb."
Khuyết điểm: "The flight is to late to leave Shanghai and the people in the airplane all the time was angry with me and with bad face to give anything. I hope my fly to Canadian be different."
Ưu: "I thought that the trip was fast and everyone was efficient.I"
Khuyết điểm: "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"
Khuyết điểm: "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."
Ưu: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Khuyết điểm: "The food was really poor."
Ưu: "nice onboard entertainment system."
Khuyết điểm: "lost my luggage ;-("
Ưu: "The plane was nice and the flight was smooth."
Ưu: "The price for an excellent service. Clean comfortable plane Easy connections"
Khuyết điểm: "Nothing to not like"
Khuyết điểm: "My luggage was missing in 3 days"
Ưu: "I flew China southern from New York to Guangzhou two years ago and feel they have made good overall improvements."
Khuyết điểm: "No entertainment Chinese dishes , alternative Russian .?"
Ưu: "Delta flight with Delta service. All was very good."
Ưu: "I am trying to think of something positive to say but nothing is coming to mind."
Khuyết điểm: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
Ưu: "CZ' step helped transit for me to lounge When I arrived CAN airport"
Khuyết điểm: "bad priority boarding also step ware no kind for passenger."
Ưu: "Flights to the interior are always late, and so I was pleasantly surprised that this was not too late!"
Khuyết điểm: "Food is typically not very good...pack your own!"
Khuyết điểm: "There is no hot wet napkin to clean face before sleep or wakeup! No toothbrush no noodle when I was so hungry! Grade: F"
Khuyết điểm: "Had to turn off electronic devices an hour before we landed."
Ưu: "Everything on flight was fine."
Khuyết điểm: "My email specifically stated I was suppose to be on this flight but they put me on a different flight and did not explain why."
Khuyết điểm: "the flight was delayed and we ended up staying at the airport for more than 12 hours to wait for the next flight."
Ưu: "Employees were friendly, plane was on time, food service was good."
Khuyết điểm: "The plane seemed very small. I am 6'8" tall and I struggled to fit in my economy seat. It was just too cramped."
Khuyết điểm: "Like always, never tells you why the plane is delayed for boarding. Flight end up left PVG 2+ hr late."
Ưu: "Comfortable airplane"
Khuyết điểm: "I am a vegetarian and the crew was not accommodating with providing me with extra fruit or bread as an alternative to the meat entire. Very disappointing."
Personable, friendly service. Crew interactions always naturally pleasant and polite. The crew really enjoy their job and interactions with one another. Public Addresses are all smooth, clear and unambiguous - this instils confidence. Landing was butter-smooth in what seemed to be challenging and turbulent conditions - Kudos to the flight crew. Boarding and airport experience were good also.
Ưu: "Crew were good. Good food."
Khuyết điểm: "For some reason, the seat was very uncomfortable. Rather hard with little cushion."
Khuyết điểm: "Flight was delayed by two hours"
Khuyết điểm: "There were no vegan options available. I think that was my fault though because I did not set one up in advance. Would be nice if they offered one anyhow."
Khuyết điểm: "If the assigned seat reclined. I had to Move to a different seat which Worked."
Khuyết điểm: "Better range of entertainment as the options were a bit dated and mediocre"
Khuyết điểm: "the food could have been nicer"
Khuyết điểm: "I have never had to stay at a hotel overnight because of a missed connection but when I made the reservation I wondered how you would honor the 1 hour layover and not miss. I wondered this before any of your delays. I was assured the connection would wait but not correct and you did miss. If you would have told me at the airport this would happen I would have made other arrangements. Instructions on what to do was quite poor too. As a foreigner to be handed a stack of vouchers without direction on where to go for transportation wasn’t satisfactory."
Khuyết điểm: "No"
Ưu: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Khuyết điểm: "They have 2 food options and they're just ok. There wasn't very many drink options either."
Ưu: "Everything was good about this flight"
Khuyết điểm: "They need to have at least 5 to 10 vegetarian meal on board."
Ưu: "Smooth process all the way from check in to seating to disembarkation"
Khuyết điểm: "none"
Ưu: "Price were amongst the cheapest"
Khuyết điểm: "Terrible cabin cleaness and rude crew members. Nothing matches the Malaysian hospitality promoted."
Khuyết điểm: "Cancel last minute and no compensation given, how rude it is."
Ưu: "crew provided attentive and excellent service. Good food and beverage."
Khuyết điểm: "cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit."
Khuyết điểm: "The air con totally not cold!"
Ưu: "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
Khuyết điểm: "Nothing for this trip"
Ưu: "The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured."
Khuyết điểm: "Check-in took an intolerably long time (45 minutes)."
Ưu: "Lovely people an caring all the way through."
Ưu: "I was surprised to board an A380 to fly from KUL to BKK"
Khuyết điểm: "In Bangkok we had to get off on the field to board a bus"
Ưu: "Fast flight and boarding time"
Khuyết điểm: "Inflight food was bad, luggage at the airport took Long"
Khuyết điểm: "For 50 min flight we waited 45 mins in taxi"
Khuyết điểm: "Nothing"
Ưu: "Attendants were very good"
Khuyết điểm: "12 hrs in the air!!!"
Khuyết điểm: "The Business class seats are very uncomfortable. There's just no leg room space when the seats are flat and its very suffocating."
Ưu: "Short flight."
Khuyết điểm: "One of our luggage was delayed during transit."
Ưu: "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
Khuyết điểm: "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
Ưu: "The crew was nice."
Khuyết điểm: "Two MH flights I took were 1 hour and 2 hours late. The latter resulted in missing connection to BKK and another flight to TPE. I got stuck in Kuala Lumpur for the night and they booked me a resort that was 30-40 min drive from the airport. How are all of these reasonable?!"
Khuyết điểm: "Bathroom line"
Khuyết điểm: "Nothing"
Ưu: "Almost everything"
Khuyết điểm: "Nothing i can think of"
Khuyết điểm: "The flight was delayed 1.5hours"
Ưu: "The entertainment, seat spacing"
Khuyết điểm: "The gate"
Ưu: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Khuyết điểm: "Lateness and lack of transparency from MAS staff"
Khuyết điểm: "the online web check-in system was down. Had to queue 2.5hours to be checked in. Due to this, flight was delayed."
Ưu: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
Khuyết điểm: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."
Ưu: "Malaysia airlines has some of the most beautiful women working for them. Most curteous, kind, and very personable. Beautiful. Beautiful. Beautiful"
Khuyết điểm: "The long layovers with no hotel voucher from Malaysia air. That would be a big help especially for me since I travel alone. And not to familiar with hotel locations, taxis. I am concerned about my safety in another country..."
Ưu: "Efficient check in"
Khuyết điểm: "Nothing"
Ưu: "Staff are courteous"
Khuyết điểm: "Departure was delayed an hour"
Ưu: "Food so-so. Cabin crew friendly and helpful. IFE was easy to use but film choices were quite limited."
Khuyết điểm: "Lousy configuration in business class requiring you to clamber over other sleeping passengers to get to the loo. A380 really showing its age. Toilets not well-maintained, toilet rolls not replaced."
Ưu: "Flight was full ...so felt cramped. Towards back of plane so only 1 toilet. The Veg pie was slightly warm and unappetising , took 1 bite and left rest. Steward saw this and gave me extra peanuts instead. The brekkie was awfulll, the supposed scrambled eggs was congealed into the shape of the holder and again lukewarm the grilled tomatoe looked washed out....unappetiising...so ate the squahed croissant , yoghurt and fruit. What happened to international food standards . Crew was nice...though if wanted water later on had to get yourself.They didn't come around much offering water before Brekkie. No game option eg Sudoku on Entertainment site. My bag come off carousel more scratched than with other Airlines, so poor handling. Disembarked by stairs at Sydney Airport near Cargo plane area and had bus to Airport. Never had that before on an International flight , so took much longer to get into terminal....last thing you want after a long flight."
Ưu: "Nothing in particular."
Khuyết điểm: "Crew were not responsive, lacked initiative and had an upsetting attitude when serving. Food was stale, toilets had pee on the floor: Stewardess didn't bother to clean up, she just sprayed an air freshener instead."
Khuyết điểm: "I received an eticket confirmation by email, but when arriving at the airport for checkin, Malaysian airlines did not have the ticket in their system"
Khuyết điểm: "boarding was awful 1 hour late and no information provided to waiting passengers staff nasty and indifferent and/or uninformed about what was going on"
Ưu: "Service and comfort"
Khuyết điểm: "Not on time"
Ưu: "Not much"
Khuyết điểm: "I expected more from a business class ticket. Service, rest, food experience"
Ưu: "Not much"
Khuyết điểm: "I expected more from a business class ticket. Service, rest, food experience"
Khuyết điểm: "Collection of headsets, too long at the tarmac before take off."
Khuyết điểm: "Shouldn’t have babies or small kids in the business class"
Ưu: "There was a good amount of leg room for an economy seat"
Khuyết điểm: "I wish there was a bigger movie selection"
Ưu: "There was a good amount of leg room for an economy seat"
Khuyết điểm: "I wish it had more movie options"
Ưu: "The crew was nice"
Khuyết điểm: "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"
Khuyết điểm: "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
Ưu: "In time"
Khuyết điểm: "Don’t let customer wait long time for gate after landing"
Ưu: "The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all."
Khuyết điểm: "The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success."
Ưu: "great price and overall service"
Ưu: "attentive and polite flight attendants"
Ưu: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
Khuyết điểm: "Delayed / diverted - no communications whatsoever"
Ưu: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
Khuyết điểm: "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
Ưu: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
Khuyết điểm: "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"
Ưu: "The plane was very new. Good movies and tv shows."
Khuyết điểm: "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
Ưu: "Crew was friendly"
Khuyết điểm: "To many transfers"
Ưu: "You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad .."
Khuyết điểm: "How you guys gonna do for it ?"
Ưu: "Nice flight; very comfortable"
Khuyết điểm: "Short flight; so no in-flight entertainment (no problem though)"
Khuyết điểm: "Had to process in and out of immigration then back into airport No transit area"
Khuyết điểm: "Late"
Khuyết điểm: "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
Ưu: "Finally getting a flight the next day"
Khuyết điểm: "My seat was given to someone even though I still had time to make the connection."
Ưu: "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
Khuyết điểm: "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."
Khuyết điểm: "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
Ưu: "crew was nice"
Khuyết điểm: "food was dry"
Khuyết điểm: "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."
Ưu: "Clean plane"
Khuyết điểm: "Still a little more leg room but not as much as on the 787. Had to ask twice to get a Thai immigration form and the crew took an above average amout of time to pickup after the meals were finished."
Ưu: "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
Khuyết điểm: "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
Ưu: "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
Khuyết điểm: "Lounge could be improved. Does not compare to other Airlines Lounges."
Khuyết điểm: "wrong food?"
Khuyết điểm: "I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest."
Ưu: "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
Khuyết điểm: "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
Ưu: "We left 13 mins late but landed 45 mins earlyearly"
Ưu: "I like the price but best of all the service and the attention given to us by all staff members."
Khuyết điểm: "Everything was great!"
Khuyết điểm: "They cancelled my ticket I had to purchase my ticket again"
Ưu: "food is great"
Khuyết điểm: "check in time is too long (about 1 hour)"
Ưu: "Crew working hard. Seat comfort and clean restroom."
Khuyết điểm: "Awful food. I basically not eating, going hungry."
Ưu: "crew provide excellent and attentive service. food is good"
Khuyết điểm: "food could be better"
Ưu: "Two meals plus sandwich in between were enough to keep me from getting hungry."
Khuyết điểm: "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."
Ưu: "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
Khuyết điểm: "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
Khuyết điểm: "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
Ưu: "All announcements in Chinese and English. They keep feeding you."
Khuyết điểm: "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
Ưu: "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
Khuyết điểm: "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
Ưu: "The food was good and staff was friendly"
Khuyết điểm: "Uncomfortable"
Ưu: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Khuyết điểm: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Khuyết điểm: "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
Ưu: "all of the Xiamen staff were really great."
Khuyết điểm: "Nothing that I disliked."
Ưu: "Flight Attendants were nice a professional Seats comfortable Meal size was quite large for economy Domestic"
Khuyết điểm: "Check In Agent said my ticket was incorrect? Had to go to about three different desks with very limited English. Had a baggage overage that I was happy to pay for but would have had to go to another desk to pay. Would have missed my flight. Hand carried 8 pieces of dry cleaning through the Airport. Not customer saavy or friendly."