As it is a long flighg, would appreciate if flight crew regularity asks passengers if they would like refreshments
Good service from the crew member
Food was horrible. Flt too crowded. Dirty bathrooms.
information guide where to go next gate.
Ưu: "Crew was excellent"
Khuyết điểm: "Better seat cushions"
Ưu: "New aircraft"
Khuyết điểm: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Khuyết điểm: "The aircraft was very cold and chilly."
Ưu: "the crew is fine. The seat was OK standard."
Khuyết điểm: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Ưu: "Amazing crew. Seat needs more padding."
Khuyết điểm: "Memory foam seats"
Khuyết điểm: "Change the food menu, boring with the same menu"
Ưu: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Ưu: "Prompt and timely service"
Khuyết điểm: "Food can be more tasty"
Ưu: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ưu: "The staff is amazing and know what parents of bubs need."
Ưu: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Ưu: "check in went smoothly. helper was friendly and helpful."
Khuyết điểm: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Khuyết điểm: "Boarding didn’t give priority to passengers with children"
Ưu: "Excellent crew"
Khuyết điểm: "My seat was very hard"
Khuyết điểm: "The desserts. The bun."
Ưu: "Service by the crew was great"
Khuyết điểm: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Khuyết điểm: "Some staff not courteous which surprised me"
Khuyết điểm: "I am a vegetarian and they served a chicken piece along with my main course."
Ưu: "Great set up with two seats, window and aisle"
Ưu: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Khuyết điểm: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ưu: "Liked the service"
Khuyết điểm: "Nothing special."
Ưu: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Ưu: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Khuyết điểm: "Nothing! Best daytime flight to europe! And home before midnight"
Ưu: "Service was nice."
Khuyết điểm: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Ưu: "I like the services from Singapore Airlines."
Khuyết điểm: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Ưu: "Overall experience"
Khuyết điểm: "Could have had a better selection of movies"
Khuyết điểm: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Ưu: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Ưu: "Boarding was good"
Khuyết điểm: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Khuyết điểm: "My Vegan meal was terrible."
Ưu: "The hot towels twice during the flight was great"
Khuyết điểm: "Really just the food"
Ưu: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Ưu: "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
Ưu: "I got in some exercise during the delays and gate changes"
Khuyết điểm: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Ưu: "Staff were awesome. given that my wife and son both had food poisoning."
Khuyết điểm: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Ưu: "Safety, Friendlyness, Seats, Entertainment"
Ưu: "The comfort and food plus drinks."
Khuyết điểm: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Ưu: "everything, excellent job"
Ưu: "Entertainment was great"
Khuyết điểm: "The food is getting worse"
Ưu: "Flight on time"
Khuyết điểm: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Ưu: "The crew were all very polite, well mannered, and helpful."
Khuyết điểm: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
Ưu: "To be able to bring luggage up to 30 kilo's"
Khuyết điểm: "The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again"
The flight doesn’t have usb ports to charge or no wifi. Looks really old aircraft. Didn’t feel safe
Could organize boarding better
The luggage wasn't handled properly. My checked in luggage was damaged badly.
Ưu: "Add snacks between the males"
Khuyết điểm: "Thank you"
Ưu: "Everything is excellent"
Khuyết điểm: "All is well"
Ưu: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Khuyết điểm: "Same advertisements before each movie could play were annoying to me."
Ưu: "Crew was awesome"
Khuyết điểm: "Food quality need to improved"
Ưu: "Very courteous, friendly, professional flight crew and gate crew."
Khuyết điểm: "Nothing to mention...very pleased"
Khuyết điểm: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Everything was GREAT!"
Ưu: "The crew was excellent. The plane was new."
Khuyết điểm: "There was a limited choice in movies. Boarding and deplaning took a while."
Ưu: "Crew was friendly."
Khuyết điểm: "Food"
Ưu: "Crew was very attentive especially effective helping a mother with a spoilt screaming child!"
Khuyết điểm: "The food was very mediocre!"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "comfortable seats, pretty good food, extremely gracious cabin crew."
Khuyết điểm: "Lactose-free breakfast option was fish... I get that some people like fish for breakfast, but to me it was a little nauseating. Just ate around it and was fine though. Overhead air vents could be improved. felt a little plane-sick toward the end of the flight."
Ưu: "Museum of Islamic Art,"
Khuyết điểm: "No"
Khuyết điểm: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Khuyết điểm: "Nothing"
Ưu: "Crew were very helpful and courteous"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Service, entertainment, crew were all excellent!"
Khuyết điểm: "Flight length"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Good movies, Comfortable seats"
Khuyết điểm: "Food could be better."
Ưu: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Khuyết điểm: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Khuyết điểm: "Need good wheel chair service."
Khuyết điểm: "I didn't like that I had to get off the plane and then put back on the plane. That was not noted when buying the ticket. That is important information."
Ưu: "great crew and food."
Khuyết điểm: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Ưu: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Khuyết điểm: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"
Ưu: "Airplane crew was nice when they saw I was very upset over that my luggage was refused."
Khuyết điểm: "My luggage was refused at the check-in due to several mistakes from the check-in and Customer service personbil from Qatar. It is now one week after my flight and my luggage is still not with me. I have spend lots of money and written 3 LONG mails to Qatar Customer Service - some have been teplied with a ”we will get back to You” note - but nobody has gotten back to me so far. Not 5 Stars. Actually One star is too good a Grade for this complete service failure from A-Z."
Ưu: "The foods on the plane and the time as they said it happened I mean no delay."
Khuyết điểm: "The most thing the foods were hot and fresh."
Khuyết điểm: "nothing"
Ưu: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Khuyết điểm: "N/A"
Ưu: "smooth and on time with efficient service."
Ưu: "just enough time in Doha between flights. Not too long not too short!"
Khuyết điểm: "Asian vegetarian food can be of better quality."
Khuyết điểm: "Food"
Ưu: "I have long stay in the DOha airport, 22 hours, and during this there is no accomodation is provided by Qatar airway"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Upgrade to 1st Class. Very grateful for the experience. Outstanding service. Very professional crew. Awesome recliner seats. What's not to like about premium service?"
Khuyết điểm: "Too short leg :( This upgrade would have been awesome for the longer leg of the trip (for a much needed decent sleep)."
Ưu: "Very friendly online travel booking portal. I like it"
Seats could’ve been more comfortable
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Khuyết điểm: "Boarded the plane via a very long bus ride to a remote parking bay. Once on board we’re treated to one of Emirates newest Boeing 777’s ."
Khuyết điểm: "Seating"
Khuyết điểm: "Service, boarding, entertainment system was old difficult to navigate"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Khuyết điểm: "Kids food. Chairs weren't comfortable until I reclined it back. Felt like I was bending forward when in the upright position."
Ưu: "Missed connection"
Khuyết điểm: "Try to be on time"
Ưu: "Seats were goooood and comfy Leg room was good"
Khuyết điểm: "NA"
Ưu: "I really appreciated the upgrade"
Ưu: "Nothing after being ripped off with false misleading baggage policies."
Khuyết điểm: "WTH matters now. I will not fly this airline again. As well as advise"
Ưu: "Nothing as such"
Khuyết điểm: "Crew are not polite and carry arrogance while talking to the passengers, especially in the economy cabin. The seats are narrow compared to other 777 300 ER flights"
Ưu: "I like the dealing of staff members"
Khuyết điểm: "Didn’t like behavior of Dubai airport’s staff. They were too rude and Newark wheelchairs helper were asking for too much tips. Are they allowed to ask for tips and speak rudely with senior citizens. Please give attention towards these problems"
Ưu: "Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United."
Khuyết điểm: "NA"
Ưu: "The quality of the food"
Khuyết điểm: "The timing of providing the breakfast is too early"
Khuyết điểm: "Baggage claim in Newark horrible and slow. Not the brightest people here."
Ưu: "Good flight and on time."
Ưu: "The legroom"
Khuyết điểm: "The food was fine but was too late so my son felt as sleep before that."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Khuyết điểm: "when i asked for lunch they said it will be served in 20mins and i got it after 50 mins i was very hungry"
Ưu: "The flight on the A3800 was great."
Ưu: "The planes are comfortable, the entertainment has plenty of options and plugs for your chargers if you want to use your own. The staff are friendly and very attentive. Emirates understands service. We had one cabin crew (on our flight to New York) named Amor who was was “on it” - attentive, helpful...everything you want on a long-haul flight!"
Khuyết điểm: "This isn’t Emirates’s fault, but it took over 45 minutes (after we had come through passport control) for the bags from our flight to come out and we almost missed our train into Milan. But that is the fault of Malpensa airport."
Khuyết điểm: "Everything was excellent"
Ưu: "Food and beverage choices were excellent!"
Khuyết điểm: "Boarding at JFK was delayed a lot and not properly handled. I was in Business class, still there was no information about what would happen when. Onboard, the TV (ICE) and internet were struggling to keep up with user demand. Did not load or connect sometimes. Different crew members had same standard answer - try later. While sleeping in Business class, I was woken up twice by a rude crew member (Velma Ndubi). She even refused to tell me her name because she did not want me to complain. Her attitude ruined the flight for me."
Ưu: "Very comfortable interiors and great food and drinks. Crew is also not a bunch of jerks."
Ưu: "Food, entertainment and timely flights"
Khuyết điểm: "Very poor planning/organizing , as we starved after boarding the a plane because of the bad time management of the food service We also boarded very late in Abu Dhabi"
Ưu: "Nice wide seats"
Khuyết điểm: "some of the flight attendants were nice and others were openly irritated by the passengers"
Ưu: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Khuyết điểm: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Ưu: "The food was good for economy"
Khuyết điểm: "My seat was about 70% of the size of a normal one. It gave me back pain and shoulder pain as the wall encroaches into the seat space. Do not under ANY CIRCUMSTANCES take the window emergency exit seats. They charge you extra but don’t warn you that they are tiny. I am of relatively normal (althletic) build not overweight or unusually tall etc. They initially told me there were no other free seats so I ended up sat on the floor. Turns out there were free seats. They lied."
Ưu: "I was very pleased with the service and customer care the airlines displayed."
Ưu: "The entertainment systems was really good."
Khuyết điểm: "The service of the crew was one of the worst I've ever had..."
Ưu: "Not much. The crew were bright and breezy. Ish."
Khuyết điểm: "Emirates has applied EasyJet seat ramming techniques to its A380 business Class product. As a result even the spacious upper deck of an A380 feels cramped. The seat width in business Class is the same as economy so lying on your side to sleep is an impossibility for all but the diminutive or children. It’s hard to justify 4-5 times the economy fare to sit in such cramped ‘pile em high, sell em cheap’ seats. Breakfast served just before landing at LGW was honestly the most revolting meal I’ve ever been served onboard an aircraft, and I’ve flown Monarch. Less scrambled egg than puréed egg slops with gristly undercooked chicken sausages. Ryanair would blush at serving up such lousy fare. Emirates are paring back the ‘overheads’ in business Class and its starting to show. Cheapening the product (in every sense) might work for some but if I’m going to stump up thousands I think I’ll choose an airline that treats me less like self loading cargo in future."
Ưu: "5000 channels. Entire Alien movie series :) Also food was excellent."
Ưu: "Crew were efficient and moved things through"
Khuyết điểm: "Food could be improved as was movie selections"
Ưu: "Overall satisfactory"
Khuyết điểm: "Time taken to Debord at Mumbai"
Ưu: "Onboard crew- Bliss was the name of the crew member on board. Efficient and a joyful personality to engage. He connected , talked and responded warmly and efficiently."
Khuyết điểm: "Checking in at the airport- the staff person who I dealt with was combative and inflexible. I had to ask the manager to mediate till the matter was resolved. As frequent travelers, I am aware rules change and am willing to comply. Being told my hand baggage had to be checked in and I cannot redistribute the weight or put things into my checking bags that were yet to be tagged was unreasonable. Started my trip on a negative note which was avoidable. I have found the training crew get and the ground staff get are disparate. As efficient as the onboard crew are, the ground staff in DXB and now NYC do not match up."
Ưu: "Mostly everything"
Khuyết điểm: "The chair and the food"
Ưu: "Friendly cabin staff."
Khuyết điểm: "Not being able to select seat when I bought the ticket is a bummer. Also, TV controls did not work well. These need be replaced ASAP."
Ưu: "The check in was good. The flight was good and the hosts were ok."
Khuyết điểm: "The quality of food overall on Emirates has gone down. The food doesn't taste as fresh as it used to and it is a bit dry. I used to enjoy the little dried bread bits with the sweet and sour sauce- that has since been discontinued. We were also promised a festive meal on our flight from JNB to Hong Kong on Christmas day but got a regular meal- very disappointing"
Khuyết điểm: "I missed the first segment of my flight due to an accident and traffic on the way to the airport. I was asked to pay $1200 to get on to the next flight (without any warning that my subsequent segments will be suspended) so I bought an one way to Dubai from NYC. Then my subsequent flights were all suspended and I had to buy a new set of flights for the remaining of the trip. I didn't get to take any of the flights I purchased through Kayak."
Ưu: "the amazing atttention from the staff and the cleanliness of the airline."
Khuyết điểm: "the seats did not go back enough"
Ưu: "it was a very nice experience. The leg room was good for economy. If one is comfortable they then enjoy all the accoutrements . food was good, entertainment, and staff was very good. there's always one when asked for help with a question would be every helpful all in all nicely done"
Ưu: "sitting and staff"
Khuyết điểm: "food option"
Khuyết điểm: "food"
Ưu: "No comments"
Khuyết điểm: "No comments"
Ưu: "Unlike most reviewers, I never have a good experience with Emirates.However, Crew (this time) was very accommodating and did their best to make this a comfortable trip."
Khuyết điểm: "Boarding was delayed about 45 minutes. We were called to board but left standing in the tunnel while ground crew cleaned. We began to taxi and people were still storing their luggage and walking around."
Ưu: "The quiet flight I've been in , the crew were friendly and helpful"
Khuyết điểm: "The standard meal was spicy to me , change the menu with more choices of healthy suitable for flight"
Ưu: "We may not take Thai airways after our horrible experience with rude crews."
Khuyết điểm: "Very rude flight attendants .."
Ưu: "Seat not comfortable but it was an airbus so that’s normal."
Khuyết điểm: "Entertainment was unusable picture sounds skipping all over!"
Khuyết điểm: "No headphones"
Ưu: "The crew did an excellent job."
Khuyết điểm: "The plane was broken. Old. I paid for business and they couldn’t even allow business to board first. On screen entertainment was broke. Seats were broken. The seats DO NOT fold flat in business. Not a good experience, do not recommend. Fly Singapore airlines if possible, Thai airways just doesn’t have it together- plus it’s relatively the same price with way better amenities and experience"
Khuyết điểm: "Had to wait for wine with The food..."
Ưu: "Best flight of my life. The put every airline to shame. I wish they did flight service to denver! I booked our next vacation with them today!"
Ưu: "Flying with Thai in Business Class is fantastic. I arrived relaxed in Bangkok. Kudos to the Thai crew."
Ưu: "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"
Ưu: "Open bar! Drink all you can! :D"
Khuyết điểm: "Free inflight wifi would have made the flight much more enjoyable :)"
Ưu: "Amazing crew lounge just great airline"
Khuyết điểm: "Nothing"
Ưu: "Thai airways is always good, they are always one of our carriers of choice"
Khuyết điểm: "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
Ưu: "Comfortable seats, good entertainment options"
Ưu: "Crew was great, very polite and attentive."
Khuyết điểm: "Give pillows to economy seat."
Ưu: "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
Ưu: "Good food"
Khuyết điểm: "Flight was over an hour late"
Ưu: "sit was ok. stef was 100%"
Khuyết điểm: "morw games in screen"
Ưu: "Nice staff"
Khuyết điểm: "The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use"
Ưu: "Boarding and food was ok, staff friendly"
Khuyết điểm: "Poor communication about delay, old entertainment system"
Ưu: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Khuyết điểm: "Entertainment system and seats are old."
Ưu: "Had 3 seats to myself, good movies"
Khuyết điểm: "Bus gate on arrival"
Ưu: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Khuyết điểm: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
Khuyết điểm: "Hard to see screen for the movie. You see your own reflection too much. Flight was delayed a a half hour."
Khuyết điểm: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
Ưu: "Cabin crews & modern fleet."
Ưu: "Friendly and helpful staff. I was carrying medication that needed to be in a cool box. A flight attendant provided me with ice cubes wrapped in plastic bag and paper towel. She checked with me from time to time to ensure that the medication was kept in the proper temperature during the flight. That was first class service and I couldn't thank her enough."
Khuyết điểm: "Seat is too narrow and the recline is not ergonomically designed, in short, uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
Khuyết điểm: "Nothing"
Khuyết điểm: "Lack of legroom"
Ưu: "OK, so it's a plane, and I'm in economy. Still, the crew makes you believe they're actually glad you're on board, and the amenities are quite good for economy travel. No complaints."
Ưu: "the crew was professional and friendly and you get alcohol on the flight."
Khuyết điểm: "no issues"
Ưu: "Not much of delay Nice n friendly air stewardess"
Khuyết điểm: "Check in so slow"
Ưu: "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
Khuyết điểm: "Late ,always late leaving and Landing"
Ưu: "Great carrier flown with all the others thai airways best!"
Khuyết điểm: "Had to ask for blanket not on seat ready for use."
Khuyết điểm: "3X3X3 plane configuration is my least favorite."
Ưu: "I really love Thai Air business class internal flights. Great seat layout like the long haul privacy. Thai Air staff always excellent and even on this 70 min flight they serve a hot Thai meal rather than cop out with sarnies. Also was llucky on the flight down to HKt was on a brand new Dreamliner, I think they were testing. Wow! Multi coloured calming lighting and no window blinds ! 5heh work electinically like polarised glasses! What next! Highly recommend Thai Air for business class."
Khuyết điểm: "Also, plane deplaned by stairs and buses though there were many empty gates and jetways."
Ưu: "Ground Staff"
Khuyết điểm: "Food Service. So so inflight crew service"
Ưu: "Nice Crew , very professional and courteous. Pleasant with their service. Would recommend only once for tourism. Not for families travelling with children."
Khuyết điểm: "Because the system of on arrival visa has been opened to Indian folks , entire plane was crowded with indecent , uncultured Men. Mostly drunkards who would not stop at couple of drinks. Added to their worst behavior was the airlines providing unlimited amount of Liquor that was being offered by the crew after the food was served, this was quite annoying and unexpected. Thai Airways Please stop serving Liquor for God's sake , especially for folks travelling from India (Only this route) or charge $100 THB for a drink, this would stop those free riders from messing up other tourists happy vacation."
Ưu: "quick flight"
Khuyết điểm: "na"
Ưu: "The experience starts in the Brisbane lounge. Thai Airways has the use of the Air New Zealand loung and it has to rate as one of the best. Modern, Open feeling well lot by natural light, comfortable chairs and so many electrical and USB outlets. The food is magnificent. The 787 to BKK has flat beds so it's very easy to get some sleep. Staff were attentive"
Khuyết điểm: "The food was a little lacking in quality my beef tasted decidedly off! My stomach reacted accordingly 5 hours later."
Khuyết điểm: "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
Ưu: "Clean, easy, and relatively efficient."
Khuyết điểm: "It exceeded expectations for an internal domestic flight. We didn't use any entertainment facility on this short flight."
Ưu: "Organized polite people"
Ưu: "Crew and ground and lounge staff at BKK were excellent and really helpful."
Khuyết điểm: "Short flight of 1 hour 15 mins but no VOD at all seems a surprising thing these days."
Ưu: "I liked that there was Food service even though the flight was short."
Khuyết điểm: "There was Lots of turbulence. The Entertainment system wasn't working well"
Khuyết điểm: "Unfortunately, the flight has Chinese tour groups. They are noisy and no manner. BTW, cabin crew handle them very well."
Khuyết điểm: "Boarding a Thai Airways flight is always a bit chaotic... there is typically an unexplained delay of unknown duration. once on board, service is very good."
Ưu: "Food was good, stewardesses were really courteous."
Khuyết điểm: "Seats were cramped. Boarding was a bit chaotic, flight boarded at 1am but they didn't dim cabin lights at all during the flight."
It was an excellent service.
Flight was canceled and had to stay overnight
Ưu: "Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck"
Khuyết điểm: "Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional"
Khuyết điểm: "Staff was very friendly, courteous and helpful."
Ưu: "The airline is top notch and treated you great like it should be."
Khuyết điểm: "The sears where a little tight but not bad and the movie options were ok not great."
Khuyết điểm: "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"
Ưu: "About as good as they come."
Khuyết điểm: "Nothing."
Khuyết điểm: "Could've been on time"
Ưu: "Crew was very nice and helpful."
Ưu: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."
Ưu: "Seats were very comfortable"
Khuyết điểm: "The boarding was a bit unorganized"
Ưu: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Khuyết điểm: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Khuyết điểm: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Ưu: "Same as above- wonderful crew, smooth take off and landing Very pleasant flight attendants the entire flight Service was great"
Khuyết điểm: "Again / wish all airlines had more comfortable seating in economy clas"
Ưu: "Tasty lunch with good service in business class. Modern comfortable plane."
Khuyết điểm: "Flight delayed by a few minutes."
Khuyết điểm: "Boarding was not clear! We were waiting for an announcement and none came. We got up when we saw the seating area clearing out. Earlt day International departures are sheer madness. The Check-in and security lines were crazy. Will take later flight next time."
Ưu: "Swiss took care of arranging hotel for us and substitution flight."
Khuyết điểm: "Missed connection flight because of delay"
Ưu: "Left on time, arrived on time, more or less."
Khuyết điểm: "packed in like anchovies in a tin."
Ưu: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Khuyết điểm: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."
Ưu: "Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!"
Khuyết điểm: "Nothing. It was a quick and easy trip!"
Ưu: "Nice self boarding"
Khuyết điểm: "No big screen to communicate priority to boarding since I am deaf."
Ưu: "Good on board service"
Khuyết điểm: "Again delayed"
Ưu: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Ưu: "Took care of every need with a smile and class"
Khuyết điểm: "Seats uncomfortable"
Ưu: "Small screens. Hard to use"
Ưu: "Stewards were friendly; snacks were good"
Khuyết điểm: "Nothing"
Ưu: "Everything was as accommodating as possible."
Ưu: "Crew was attentive and friendly"
Khuyết điểm: "Very disorganized boarding."
Ưu: "Most everything about the process."
Khuyết điểm: "Person in front reclined chair fully and left virtually no room for sitting!"
Ưu: "The way of treatment"
Khuyết điểm: "The landing was terrible"
Ưu: "Food a, entertainment and crew were really good!"
Khuyết điểm: "Boarding was chaose and seats were tight."
Ưu: "A snack was actually served on board! With a beer if desired."
Khuyết điểm: "Change of planes at gate produced some boarding confusion."
Khuyết điểm: "We had almost 8 hours delay"
Ưu: "Good service, space for people and luggage"
Khuyết điểm: "Less than great food, but everyone else is the same"
Ưu: "I got ill on my flight to Zurich and the Swiss Flight Attendants attended to me like true professionals. They made sure I was comfortable until we landed which meant the world to me considering I was SO far away from my home. I'd like to especially acknowledge Frank, one of the attendants, who sat next to me to make sure I did not feel alone while I was sitting in the back with ice on my head, and felt like the world was spinning. He was my point of trust and warmth. That was not only extraordinary service, but human compassion at it's finest. Furthermore, the head attendant, who's name I could not get in the haze of the flight, escorted me from the plane to the cart who took me to the lounge to recover until my next flight. Thank you, Swiss Airlines, for having employees who knew how to triage my illness, and took care of me like family would. I appreciate it greatly and will surely be booking all my future European flights on Swiss. Please extend my gratitude to the flight crew on my Athens - Zurich flight on 5/28."
Khuyết điểm: "Newark airport is awful. Can't get food, can't get coffee, can't get a newspaper. I would try to avoid it."
Ưu: "Attentive crew offwring water frequentlyflight"
Khuyết điểm: "Flifght was far from full and I am small.so the very tight seat configuration was not a problem."
Ưu: "Crew handled it well"
Ưu: "The captain kept us informed of all the delays and changes to the flight. The food was excellent and served at appropriate times. The entertainment system proved enough variety for everyone to relax and enjoy themselves on the flight. The agent seated our entire family of four together in the middle section, which was convenient for all of us."
Khuyết điểm: "The temperature in the airplane was very cold. Both myself and all my children struggled to stay warm, even with the blankets provided. Is there a way to increase the interior cabin temperature? I also wish they had allowed families with children to pre-board the flight."
Ưu: "Excellent food - 5 star restaurant quality. Great service - always aims to please."
Khuyết điểm: "IFE with very few options. Boarding aircraft with Bus - horrible."
Ưu: "Friendly staff"
Khuyết điểm: "This aircraft should be retired long time ago"
Ưu: "The movie selection was good and I found a new series to watch. The food was good. Liked the cheese and chocolate."
Khuyết điểm: "Wish I had more leg room. The long flights cause fluid build up in my legs which was very uncomfortable for eight hours."
Ưu: "I like that this plane had more leg room then other airlines."
Ưu: "The boarding process was efficient. Swiss Air provides much more spacious and comfortable seating arrangements than many other airlines."
Khuyết điểm: "My entertainment system would not turn off, which made it difficult for me to fall asleep. I asked a flight attendant for help and she said she would reset it. However, the reset did not work and she never came back to verify whether or not it had solved the situation. I finally gave up and put a blanket over the screen. Furthermore, the meal service was very slow. It seemed as if most of the staff was very young and likely inexperienced. Perhaps it would be better to mix younger, less experienced staff with more seasoned staff. I flew three other Swiss flights during my European vacation and the service was much faster. Incidentally, most of the staff on these other flights were older and probably more experienced."
Ưu: "Brand new plane, with ultra modern seating. We had a lot of room."
Khuyết điểm: "We sat in the plane for 40 minutes before takeoff"
Ưu: "Friendly and attentive. The check-in person was willing to check to see that I had a reclining seat. Friendly and accommodating attendants good wine offered in economy, water offered several times during the 9:30 hour flight. Pilots changed Flt altitude to accommodate for turbulence."
Khuyết điểm: "Very little not to like on this flight."
Ưu: "We liked that there was, by default, a vegetarian meal option. There were good entertainment options too."
Khuyết điểm: "Missed my fight, not by my Folt(big accident on highway 80) .. Paid 400$ fee for next connecting flight, but first they told me I have to buy new ticket. My laguage was shipped only to Zurich, but destination was Vienna.. so they didn't let me on connecting flight.. It took another 3hours dealing with people from Swiss airlines(great service"