Ưu: "It didn't crash."
Khuyết điểm: "Food. Temperature. Toilet. Humidity in the cabin. All were the worst."
Khuyết điểm: "I think Chinese people just don’t like Americans."
Ưu: "Great food, nice crew."
Khuyết điểm: "We had reservations for 3 persons. When we arrived, we were required to upgrade (90,000 yen total) in order to be seated together. We made the reservation 2 months earlier. Seems like it would have been possible to put us together."
Ưu: "Crew was amazing"
Khuyết điểm: "Food"
Khuyết điểm: "They lost my luggage"
Ưu: "I liked that I was able to get back home."
Khuyết điểm: "Everything. There was no organization when boarding, the crew denied me food when I woke up from my nap. Not foreigner friendly at all. The crew was not attentive and I needed to keep calling them for service. Not mindful that this is a long trip."
Ưu: "The flight was great. Very comfortable chairs. Wonderful lunch. professional service Alex"
Ưu: "I'll give a more complete and less-biased review if I get it back!"
Ưu: "The new aircraft A380 was so comfortable."
Khuyết điểm: "Looks like the crew weren’t pleased with their job. Poor selection for the Hollywood movies. With such a nice aircraft would expected much better service."
Ưu: "The seat aircond cooling"
Khuyết điểm: "Food..should have local halal foods for muslims"
Ưu: "Left almost on time arrived early. Baggage transfer was great. Cabin crew provided needed entry forms promptly. Great flight"
Khuyết điểm: "Flight was late leaving San Francisco, connecting flight from Seoul to Manila was also late. Service was okay. Entertainment okay."
Ưu: "The fruit was good unfortunately the fruit was about all I could eat because my booking didn’t show there would be food and I couldn’t request a special meal"
Ưu: "Over all everything was great except for the above complaint"
Khuyết điểm: "I basically don’t eat rice for breakfast. I food choices could be updated to accommodate those that don’t eat rice as a First meal of the day or Americans passagers. Over all the flight was excellent."
Ưu: "Flight attendants doing their best"
Khuyết điểm: "1.Your food quality is declining. I have some second thoughts now referring the airlines to friends.2. Very narrow seats. Not a lot of leg space."
Ưu: "The food was excellent."
Khuyết điểm: "The seat back wasn’t comfortable."
Ưu: "Good food and services"
Khuyết điểm: "None"
Khuyết điểm: "Once again, a delayed flight"
Ưu: "I appreciated the food and service from the stewardesses was great. The red embroidered apron was a nice touch."
Khuyết điểm: "My luggage was late, and I did not receive it until 24 hours after I landed in Hanoi. This caused a big inconvenience. I had packed my things very carefully, and most of what I needed the first day was in there."
Ưu: "Great Staff from check-in, gate & flight crew"
Khuyết điểm: "The Meal: Should have had the Chicken instead i had the Beef Cheeks, What the hell are Beef Cheeks? If it doesn't look tasty i'm not usually going to eat it. The rest of the meal was great."
Ưu: "Service was very good, spoke English and the inflight entertainment was very good"
Ưu: "Very speedy check-in. Great airport. Boarding was quick as well."
Khuyết điểm: "Food was okay, but chicken was too greasy."
Ưu: "I enjoyed the USB charger available at my seat."
Khuyết điểm: "The seating is hard and is hard on your back, legs and neck. Movie selection is very little and not very good. The bathrooms should be periodically cleaned down and sanitized with a light solution to be and feel clean."
Ưu: "As a clothing professor at a university, I really liked the flight attendants uniforms. Very classy!"
Khuyết điểm: "Not being able to speak Korean. Good thing they understand English."
Ưu: "Overrall Experience was very good. I told my other family members to always buy the tickets for Asiana airlines. Very Friendly staff."
Ưu: "The flight from Manila to Seoul was an Airbus 330 . . . Seats were fine and service was very good from the crew."
Ưu: "The price: my round trip ticket from Tokyo Haneda to JFK was only 850USD The layover is only 2 hours which is bearable and enough time to find the boarding gate and a little shopping."
Khuyết điểm: "Everything else. You can check-in online within 48 hrs before your flight, but there is no QR code produced on their app for paperless check-in. The food was terrible, and the seats were not made for long flights. I really felt the "economy" vibe. They only provide disposable slippers, but everything else you need to check the lavatories if there were toothbrushes or mouthwash packets left. Overall, I will still consider flying this airline for any emergency flight back to the US, but if there will be a compeittive airline, maybe i'd try another. Their business class seem enticing.. maybe comsoder it too."
Ưu: "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
Khuyết điểm: "Not a thing."
Ưu: "Overall the crew is wonderful"
Khuyết điểm: "The seat needs more cushioning"
Ưu: "Great service"
Khuyết điểm: "Dirty plane, floor and table were not cleaned"
Ưu: "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
Khuyết điểm: "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
Khuyết điểm: "Poor front desk service From ANA, poor entertainment system of seat delaied landing."
Ưu: "I like the flight crew Filipina very helpful and one Korean Lady help me pulled my luggage over headed."
Khuyết điểm: "Delayed Flight but it's ok. My connection flight at night time anyway."
Ưu: "The food was good, and the crew was friendly. Boarding was on time."
Khuyết điểm: "No leg room, no in flight entertainment."
Ưu: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Khuyết điểm: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Ưu: "Everything was great. Asiana is a Top-2 Airline in Korea no debate"
Ưu: "Nice enough crew."
Khuyết điểm: "Terrible food. It is a waste. Better not to have it at all or just give some good snacks. Aircraft seemed unclean and old."
Ưu: "I flew Cathay Pacific from New York to Seoul. It was an ok flight, Cathay Pacific has great reviews online, however the seats were cramped, the entire flight was full and the food was just ok. I stared flying Asiana Air between Tokyo and Seoul, and then I changed my return flight home to this airline. The airline had great service, delicious meals. I was even served meals on the 2 hour flight between Tokyo/Seoul both ways."
Ưu: "On time. No issue with baggage. Food provided even though it was only 2 hrs flight and not exactly meal time. The foot rest was helpful."
Khuyết điểm: "Too long line for baggage check-in after having done self check in."
Khuyết điểm: "I don't have the exact flight times but flight from Seattle to Korea was suppose to arrive in Korea at around 18:00 and leave for Ho Chi Ming at 19:00. It arrived after 18:00, boarding was suppose to be at 18:40 but by the time I was able to get on the rail to the main station it was 18:40. Luckly a crew member had a sign and was calling out "HCMC". Luckily I am in good shape because we ran through the airport to the next connection as they were getting ready to close the plane doors. Need to have someone walk and time, the time of arrival from Seattle into Korea, onto the rail, to the main station and distance to gate 40. You may very well miss your flight."
Ưu: "Everything went well and on time. Thanks!"
Ưu: "Clean restrooms, having a handicapped restroom, good food, courteous flight attendants, good service, minimal turbulence-thank you for making the trip enjoyable."
Ưu: "Everything was great. The crew were very polite and kind."
Khuyết điểm: "There wasnt anything i didn't like."
Ưu: "Absolutely nothing"
Khuyết điểm: "Food was more than pathetic, service was horrible and flying experience was very poor. Everything could be better"
Khuyết điểm: "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
Khuyết điểm: "The whole booking experience and long phone and frustrating. Long phone calls with not very knowledgeable/understanding staff for clearing payment with Momondo was a farce. Using a corporate credit card I have used for several years. I didn't get confirmation before I went to bed. Only next morning, when I woke up 5 am for getting my flight, I finally had the confirmation. Could never get it before I went to bed 1.30 but - but they could confirm the payment was done alright! Hurray! Never booking with Momondo/Kiwi again."
Khuyết điểm: "Connection time in Bangkok was very short due to late arrival. Transit security screening was backed up and no priority lanes were available for tight connections. Staff did not care about short connections and told me to just stay on line. Departure on aircraft was delayed, allowing me to make connection though delay was of listed on boards. I stressed and ran through the airport after clearing security for no reason if I had know the departure was delayed."
Khuyết điểm: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me with my email firstname.lastname@example.org Thank you. Mikyoung Seo"
Ưu: "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"
Ưu: "Great service from the crew!"
Khuyết điểm: "The entertainment, and to a lesser degree, the food"
Ưu: "The crew were very accomodating and hospitable."
Khuyết điểm: "The food"
Ưu: "A young very professional crew made the journey a pleasant trip"
Khuyết điểm: "Nothing really"
Ưu: "Everything was amazing! crew is friendly and super nice! the flight was smooth."
Khuyết điểm: "Nothing. everything was perfect."
Ưu: "The seat was huge and super comfortable for economy. I slept very well on the overnight flight from Haneda to Bangkok."
Ưu: "My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used."
Ưu: "The flight was delayed (both ways) and after not having flown Thai Airways for many years, I would have thought the meaning of "TG = Tomorrow Go" has been improved to "Today Go" The boarding process literally remains back in the "stone age" compared to the total modern aviation advancements!!"
Khuyết điểm: "The boarding process could and must be improved!! What's the point of having modern technology like self-automated boarding machines installed at the airport and not using them? People should be boarded by zoning instead of letting people acted like this is the last flight out of Saigon!!"
Ưu: "The seats were super comfortable and they had lots of new movies and tv shows for entertainment. Free alcoholic bevies too!"
Khuyết điểm: "No veggie food on board :("
Ưu: "Crew was polite, food ok, wine good"
Khuyết điểm: "More comfortable seats with a bit more leg room"
Khuyết điểm: "No veg food option"
Ưu: "Food and service was great."
Khuyết điểm: "Old plane, headset did not work well."
Ưu: "Short flight but full service with flat bed business class, was not expecting that!"
Ưu: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Khuyết điểm: "Business class seat in BKK-CCU sector. Food quality is substandard."
Ưu: "Boarding and food was ok, staff friendly"
Khuyết điểm: "Poor communication about delay, old entertainment system"
Khuyết điểm: "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."
Khuyết điểm: "Old plane not flat bed and food bad"
Ưu: "Inflight good. Food average. Unfortunately there was AirCond snag and delayed for over an hour, arrived KULAP safely."
Khuyết điểm: "Attentive and helpful cabin crew."
Ưu: "Absolutely amazing airline"
Khuyết điểm: "Nothing"
Khuyết điểm: "I was assured of Bulk head ffom BKk to ZRH . Howrver in Manila they told to ask for Thai Reptentative. The head of Boarding crew told before the flight they would ask for a volunteer to exchange seat. They never did A German speaking Thai Disablef persons are not in Bulkhead. I am partially deaf.all the bulk head sits were given to Thai. The food were unpalatable.The worst I had.No tooth brushes no snacks in between. I will never fly this horrible airlines."
Ưu: "Airlines service and cabin crew services."
Khuyết điểm: "The gate was the furthest one and boarding was delayed more than 30 minutes"
Khuyết điểm: "Late departing, no gate, waiting, immigration jammed. Overall very bad."
Ưu: "Great service."
Khuyết điểm: "Nothing"
Ưu: "Very nice and friendly staff. We were fed a small meal on a very short flight."
Khuyết điểm: "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
Khuyết điểm: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
Ưu: "Nice plan, nice crew, left on time"
Khuyết điểm: "Please offer a vegetarian option for the snack"
Khuyết điểm: "Badly delayed and no information was given on the correct ETA and on the status of the connecting flight"
Ưu: "nice crew"
Khuyết điểm: "very old style business class seats"
Ưu: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
Khuyết điểm: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
Khuyết điểm: "Food option was limited. I had to choose either chicken or pork. I think along with meat, a veg option might be better."
Ưu: "On time"
Khuyết điểm: "Nothing"
Ưu: "On time"
Khuyết điểm: "Nothing"
Khuyết điểm: "everything. forced me to move to a seat beside very near to the toilet just because they let a passenger sitting right in front of me stretch his leg and sleep well"
Khuyết điểm: "Outdated Entertrainment system... btw, no entertainment system... safety video had so many hiccups, need to restart multiple times. First flight which did not have either Pepsi or Coke products. Only carbonated drink available is spirite.. very disappointed. Crew was not friendly.. Even when the wish for entry or say bye, attitude and face they make towards Indian looking people was very unacceptable."
Khuyết điểm: "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
Ưu: "Very Spacious between seats and very clean"
Ưu: "Unilike the flight from Sapporo, there were some empty seats in this Nepal flight, and I've generally enjoyed it."
Khuyết điểm: "The Thai food during the flight was generally OK, but there was artificial smell and taste when I ate desert."
Ưu: "Flight attendants were attentive. Meal OK. Drinks were plentiful!"
Khuyết điểm: "A bit delayed but frankly not bad for SE Asia"
Ưu: "Food and drink on board in business class."
Khuyết điểm: "None"
Ưu: "Crew and ground and lounge staff at BKK were excellent and really helpful."
Khuyết điểm: "Short flight of 1 hour 15 mins but no VOD at all seems a surprising thing these days."
Ưu: "The Flight attendants were nice and helpful"
Khuyết điểm: "Small confined seating area resulting in my hot tea being dumped into my lap as a result of the person in front of me reclining the chair"
Ưu: "Easy check-in, friendly, helpful attendants, on-time departure and arrival.."
Khuyết điểm: "My seat back wouldn't lock in place. Every time I would move or lean, the seat back would shift. My phone and book wouldn't stay in the pocket in front of me. They would fall out of the bottom and onto the floor. I love Thai food, but food on the flight was not good at all; bland and unappetizing. My foot became pinched hard against the food cart during meal service."
Ưu: "Nice modern plane. Toilets kept clean by staff"
Khuyết điểm: "Kosher meals very poor"
Ưu: "Large terminal was not packed, no rush to board but still left on time. Cabin was fairly empty at the back of the A380, so lots of space to stretch out. Frequent food and beverage service."
Khuyết điểm: "Window seats are a bit further back from the window in an A380."
Ưu: "the seat are comfortable. Flight stewards are responding to anything I need but on the downside, lavatories are clogged most of the time ( maybe because too many are using it.) Another issue is the travelers card, the letters are printed too small that seniors like me can't read it inspite of the fact that I'm wearing my eyeglasses."
Ưu: "Flight on time"
Khuyết điểm: "Better food"
Ưu: "The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off."
Khuyết điểm: "Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest."
Ưu: "We were in business class, and everything was just awesome, considering there were only 4 passengers in the cabin. So it was quiet and private."
Khuyết điểm: "It’s BYOE. Zero entertainment amenities. (They do offer you IPAD). No slippers or eye shades.... its a four flight to Guam."
Khuyết điểm: "Crew approach, food, boarding"
Khuyết điểm: "food, comfort"
Ưu: "crew was great/ airline was clean"
Khuyết điểm: "the flight from manila to jfk. the security check was 3x. i justthought it was crazy"
Ưu: "Crew was friendly."
Khuyết điểm: "Boarding could have been more efficient."
Ưu: "Crew was cold but quite busy."
Khuyết điểm: "Checking in was very slow and boarding process was very poor!"
Ưu: "Friendly crew"
Khuyết điểm: "Not sure what that sandwich was supposed to be... but it was not good.. some kind of pseudo-Spam."
Ưu: "Very nice purser and her crew. Accomodating. Love the safety video!"
Khuyết điểm: "Different option other than hot sandwiches for mid flight snack"
Ưu: "On time. Good service"
Khuyết điểm: "More leg room"
Ưu: "Crew was very nice"
Khuyết điểm: "Waited an hour and a half waiting for the plane to go to the gate"
Ưu: "Good selection of movies."
Khuyết điểm: "Late, late, PAL is always late. First we were late by two hours; then boarding was delayed by one hour after that; then we sat on the tarmac for two more hours. Literally my dad had almost finished watching his first plane movie before we were able to takeoff. Fortunately our flight wasn't cancelled, but we missed not one but TWO connecting flights because it was so late. Also, MNL is a terrible airport. What is the logic in needing to pass through THREE sets of metal detectors and x-ray machines before boarding?"
Ưu: "food, crew, comfort were Okay. In-flight entertainment could use more improvement -- probably more asian content or travel-related shows."
Khuyết điểm: "the 6-7 hour delay was handled very poorly -- lack of information; no airline manager so the answer all passengers received were "We are sorry but we aren't in a position to answer that." When asked about possible compensation, the ground crew answered "We'd have to wait until we reach Manila (which was at least 17 hours away)" -- This just made passengers more irritated and the ground crew were forced to call airport security. boarding very unorganized on our return flight."
Ưu: "The crew was fabulous!"
Khuyết điểm: "My bag is lost- still lost - third day in Bangkok!"
Ưu: "Well organize & very courteous.."
Khuyết điểm: "So far no complaint"
Ưu: "Boarding was fast, very good selection of movies. Food was tasty."
Khuyết điểm: "Online checkin baggage drop was very slow."
Ưu: "First let me say I am a big fan of Philippine airlines. The customer service is outstanding, I am always made to feel very comfortable and the movie selection is great. I would give them a 10/10...if it weren’t for the surprisingly below-average special meal selection....read on..."
Khuyết điểm: "I have been a gluten-sensitive foodie for 7 years. I am not vegetarian. I still eat sugar, salt, spices, dairy, and fat. I have order a GF special meal for the past 3 or 4 trips I’ve flown but I always end up asking for one of the regular meals instead because the GF meals are SO awful. They are completely devoid of all salt, sauces, spices or any flavor, and are so bland that it’s like eating astronaut cardboard food. For example...the last flight I took (Manila-San Francisco), the regular meal options were a chicken sausage dish with some mashed potatoes and veggies, a wonderful colorful julienne vegetable salad, a flan pudding (GF by nature) and some bread with butter. The other option was a delicious smelling pork belly over rice (seriously some of the best pork belly I’ve ever had) and some veggies with the same sides. Everything was gluten-free except for the bread roll and looked much more colorful and fresher overall. By contrast, the GF “special” meal that I received was a plain chicken breast with no salt, steamed veggies that were overcooked and mushy to the point of colorless baby food, with no spices or sauces, a watered-down fruit salad, a rice cake with no butter and a banana instead of dessert. I was amazed at how bland and flavorless it was. Gluten-free does not mean sugar-free, low-fat, or dairy free. It simply means the absence of wheat flour. I still like sauces and spices. And I still like butter. A non-fruit dessert would have been nice. And since when does gluten-free mean flavor-free? I would have MUCH rather preferred the regular meal option with just a gluten-free rice cake substitute. Thank god they had extra regular meals for me to eat instead. Point being…if you’re not extreme celiac and just gluten-sensitive, I recommend ordering off the regular menu and just omitting the bread roll. The flavorless meal isn’t worth it!"
Ưu: "Cabin temperature was good. Staff were excellent!"
Khuyết điểm: "Landing was rough. Flight delayed for 20mins!"
Ưu: "The service given from the flight attendants. They are very nice and make you feel comfortable. The flight was fast and we arrived 22mins ahead of our schedule time which was good."
Khuyết điểm: "None"
Ưu: "Im tall so as usual the leg room was difficult but that is every flight im on"
Ưu: "Nothing really , service was ok but nothing special"
Khuyết điểm: "The lounge was terrible , the food was average in the lounge , no international magazines or newspaper, the plane was so so so , food mediocre, entertainment was not good either ,"
Khuyết điểm: "I booked the more expensive route through manila to Bangkok to maximize my time there but due to the delay I spent more money and got less time for the 1 day I had in Bangkok before connecting the next day. The airline offered me nothing, not even a meal to compensate for the inconvenience. The problem was mechanical, not weather. MNL is also an uncomfortable airport for layovers. Never agai. Sign Philippine Airlines!"
Ưu: "Service from the crew was excellent"
Khuyết điểm: "I’m over 6 feet tall and the seating was cramped for someone my size. Full service international flights should have in flight entertainment systems."
Ưu: "The service crew were excellent - friendly, helpful and generous with drinks service."
Khuyết điểm: "All full service international flights should have in flight entertainment systems."
Ưu: "Everything was on time and quick all"
Khuyết điểm: "All went well"
Ưu: "take off and landing was smooth.I am particularly nervous about take-off and landing.Its my second time to fly with PAL.So I was surprised it was smooth.But after maybe 2 hours in the air,flying became shaky.I got worried.I got headache bcoz of nervousness."
Ưu: "Smooth flight, the fact that I lucked out and didn’t have any seat mate"
Khuyết điểm: "Baggage claim delays, same gate being used by other flights, USB not working for charging phone"
Ưu: "Arrived on time."
Khuyết điểm: "Because of Long lines at Thai immigration, I made it the gate as my Group was boarding. I was afraid I was going to be late."
Ưu: "The comfort of the cabin and the service from the crew was superb."
Khuyết điểm: "Nothing"
Ưu: "Service by the cabin crew was excellent."
Khuyết điểm: "Seats were not that comfortable. The myPAL app would not connect to their WiFi although the wifi was working. I"
Ưu: "Seat 31A"
Khuyết điểm: "None"
Ưu: "Flight left on time arrived early, bags were fast getting to the carousel. A good flight no hassles or dramas."
Khuyết điểm: "Everything was great"
Khuyết điểm: "The logistics at Manila airport are horrible. I spent more time working around the terminal changes and flight delays than I actually did in the air. I will avoid Manila and PAL in the future"
Ưu: "Not so crowded!"
Khuyết điểm: "Not reclining seat."
Khuyết điểm: "No in flight entertainment and no blanket. No information re delayed flight or planning to make connecting flight to LAX, such as seating near front of plane, etc. Poor service, unprofessional."
Ưu: "Their website would not let us manage our booking, ie. change seats or pay for additional luggage. Thus incurring larger fees at airport. Customer Service at airport was worthless and condescending at best!"
Ưu: "I like that a USB port was available to charge my devices."
Khuyết điểm: "I could not use their myPal app to stream to my iPad. I would had preferred to use the iPad as it has a bigger screen. The app connected to the plane's Wifi but that when opened states it needs to connect to the plane's Wifi which it already is. This problem was also with my iPhone. Boarding was fine but could be more organized. People not in the current boarding group were allowed to board."
Ưu: "The in flight meal was very. The cabin crew was friendly and gave good service."
Khuyết điểm: "Legroom could have been better."
Ưu: "Friendly service from check in to arrival, smooth flight despite the two storms near the Philippines that time."
Khuyết điểm: "Nothing I can think of right now. The flight was perfect. Thanks."
Khuyết điểm: "The staff were unprofessional. They seldom smile and it's as if they are still in apprenticeship. Also, I hate it when they don't serve meals when the seatbelt sign is on. I understand in the case of hot beverages"
Khuyết điểm: "Both departure and arrival flights were delayed"
Ưu: "FOOD and crew ok"
Khuyết điểm: "long wait after landing in JFK airport in the plane first time in my journey."
Khuyết điểm: "I don't like the the schedule of the flights to Butuan."
My flight didn’t even fly. I want a FULL REFUND.
Ưu: "Once we boarded everything was super fast!"
Khuyết điểm: "Delayed without much intel as to why or when we were due to finally get in the air"
Khuyết điểm: "If I had at least boarded the flight I could have given feedback. But I didn't get in! I spent 6 hours at the airport waiting for my flight, with check in done and missed the flight. And on my ticket I didn't have the gate number or the terminal, the goalkeeper said he would let me know when the flight was leaving, the hours passed and I didn't hear him calling me. until near the departure time I went to ask the employee and he said that the flight had left a long time ago and that the entrance was on the opposite side of where I was and they did not warn me ... now I'm here at the airport with no place to sleep, waiting for my other flight with a connection to Brasilia that leaves 6 am where I will wait for almost 12 hours to be able to get home. remembering that my flight from São Paulo to Cuiabá was 3 hours long and I will have to wait for almost 24 hours. A goalkeeper was super arrogant with me, gave me no support and even told me that if I was in the United States I would be waiting for 3 days at the airport sleeping on the floor, so it was ok."
Ưu: "Crew was nice and organized, easy check-in."
Khuyết điểm: "Had the last seat, so could not recline - lady in front of me had a chair that went super far back and was practically in my lap, turbulence was crazy landing!"
Khuyết điểm: "Landed 45 min ago (with a 45 min delay) and still no luggage."
Khuyết điểm: "Avoid delays and communicate better about the delays"
Khuyết điểm: "I've flown a lot and on a lot of different airlines budget or otherwise, and in my opinion this is the worst of the lot. Poor communication at the gate improper signage for departures, unprecedented delays with constantly shifting boarding times and gates. Little to no sympathy from staff just a complete plane wreck of an airline. Would never fly again."
Ưu: "Nice crew. Okay seats."
Khuyết điểm: "4 hour delay with no information. Just horrible in this day and age."
Ưu: "O lanche foi diferente do habitual e bom."
Khuyết điểm: "I had two USB chargers at my seat, but neither worked :("
Ưu: "The seat isn't confortable. The head rest isn't adjustable. The power outlets was not working at all."
Khuyết điểm: "Better seats with adjustable head rest and functional power outlets."
Ưu: "Crew was helpful and charming. 10 out of 10."
Khuyết điểm: "Comfort is terrible. Seats are very small, space is terrible even in the "comfort" area."
Ưu: "Este lanche da Happy Hour é um bom diferencial. Muito bom."
Khuyết điểm: "Houve atraso na partida devido a uma menina desacompanhada que teve que desembarcar e pelo jeito, não por culpa dela ou dos pais e sim da companhia. Lamentável."
Khuyết điểm: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."
Ưu: "Very stable flight New airplane Excellent flight"
Khuyết điểm: "Better food / snacks Boarding through finger and not by remote bus"
Ưu: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Ưu: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Khuyết điểm: "Internet wasnt working"
Khuyết điểm: "Not a lot of legroom. There was no in flight entertainment and the flight service was just mediocre."
Ưu: "They do everything average."
Khuyết điểm: "Gol isn't the best company. Just average."
Ưu: "On time Had a hard time trying to check in online. Crew was extremely helpful"
Ưu: "On time"
Khuyết điểm: "Space"
Ưu: "Nothing about the airline Avoid if you can"
Khuyết điểm: "Their customers service We were runnjngblate due to traffic but arrived with an hour before takeoff and they refused us to enter We had no bags to check in just hand luggage and they refused us to check in as their automatic check in service did not recognise our booking Total rubbish airline"
Ưu: "Food was good"
Khuyết điểm: "Este vôo tem constantes atrasos na saída do vôo."
Ưu: "Toasted seeds snacks were great."
Khuyết điểm: "Land crew was a bit annoying asking to drop hang luggage. And the flight was a bit delayed."
Khuyết điểm: "That fly late 30 minutes"
Khuyết điểm: "Extremely cramped. They ran out of certain drinks. Confusing boarding."
Khuyết điểm: "Delayed Flight"
Ưu: "el vuelo estuvo bien"
Khuyết điểm: "la atencion del personal en tierra me parecio deficiente"
Ưu: "Cabinstaff were friendly and professional"
Khuyết điểm: "Just water and pretty small snacks"
Ưu: "nice, clean plane; nice check-in experience"
Khuyết điểm: "Crammed bus to the airplane"
Khuyết điểm: "Me gustaría que además de portugués e inglés, se hablara español, tener en cuenta que sale de Buenos Aires"
Khuyết điểm: "Couldn't check in online because system was down and at the airport they had trouble printing my ticket because of a challenge between kayak (flight network) and Gol. Literally hours wasted."
Khuyết điểm: "Old plane. One hour of delay. No one explain the reason"
Ưu: "Espaço entre assentos"
Khuyết điểm: "Não tinha entretenimento"
Ưu: "We lived in Brazil 4years ago. The airport experience was miserable. Today I lived the dream. I booked online without a cpf onKayak. Got to the airport early...honored my Delta status seamlessly. Changed my flight easily. No arguments over baggage fees and delta status. GOL rocked it today!"
Khuyết điểm: "First flight was late so we miss the connection and the second flight is even left earlier knowing than 10 people had to take this flight No entertainment on flight Had to pay for beverage Poor english"
Khuyết điểm: "Every step of the way from checking in to picking up the baggage was very frustrating... one of the worst flying experiences I have had."
Ưu: "No primeiro trecho que fiz (Salvador - Congonhas) a aeronave era nova e bastante confortável. O voo chegou ao destino em menos tempo do que previsto."
Khuyết điểm: "Enquanto o embarque está ocorrendo o ar condicionado fica desligado na aeronave, o que provoca muito calor no ambiente. Lembrando que o processo de embarque normalmente demora um tempo razoável."
Ưu: "Plane itself was fine, fairly spacious and comfortable."
Khuyết điểm: "Check in São Paulo was hectic and disorganized and my bag never made it on the flight after I checked it in- was not offered any vouchers or apology. I am left without any luggage in the jungle and will have to cancel my Amazon Jungle tour as I do not have my proper equipment needed."
Ưu: "legroom, boarding process."
Khuyết điểm: "snacks were kinda sparce"
Ưu: "Internet on board for free! Amazing!"
Ưu: "Arrived earlier than scheduled"
Ưu: "The crew was very professional. Pilots made the flight really smooth."
Khuyết điểm: "WiFi didn't exist on board (even being that they advertised it on every place they could)"
Ưu: "Worst Airline Ever"
Khuyết điểm: "Vietjet needs to update their refund policy"
Khuyết điểm: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Khuyết điểm: "Get more Customer Services training for the better and for the next level of international services provider...."
Khuyết điểm: "Flight was delayed - be on time"
Ưu: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Khuyết điểm: "Take off on time, not 45 minutes late."
Ưu: "Clean plane"
Khuyết điểm: "Late"
Ưu: "The food is good. Air crew is nice."
Khuyết điểm: "Worth for money we paid"
Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Khuyết điểm: "should be on time"
Ưu: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Khuyết điểm: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Khuyết điểm: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
Khuyết điểm: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Ưu: "It was on time for a change"
Khuyết điểm: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
Ưu: "Flight Cree good"
Khuyết điểm: "Seats, no jet ways to board or deplane"
Ưu: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Khuyết điểm: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Khuyết điểm: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Ưu: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Khuyết điểm: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Khuyết điểm: "Confort"
Khuyết điểm: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Khuyết điểm: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Ưu: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ưu: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
Khuyết điểm: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
Ưu: "Was on time and cheap."
Khuyết điểm: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Ưu: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Khuyết điểm: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Khuyết điểm: "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
Khuyết điểm: "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
Ưu: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Khuyết điểm: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Khuyết điểm: "I am an average height United States male; never have I been so restricted by seat space."
Khuyết điểm: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Ưu: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Khuyết điểm: "Caroline is wonderful once the plane is able to get into the air"
Ưu: "Not much"
Khuyết điểm: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Khuyết điểm: "Have an error in system. I can't join the flight"
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Khuyết điểm: "There is no entertainment in flight and baggage check in is an issue ."
Ưu: "Cheap fares"
Khuyết điểm: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Ưu: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Khuyết điểm: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Ưu: "Fluent English, comfortable and ample seat space"
Khuyết điểm: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Ưu: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Khuyết điểm: "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."
Khuyết điểm: "It was delayed over 1 hour. it was many times since i've used."
Ưu: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."
Ưu: "Everything was good"
Khuyết điểm: "Just 20 minutes late"
Khuyết điểm: "Kayak allowed us to book a flight that was impossible to make. We had two separate VietJet flights (one from Da Nang to Hoh Chih Minh and the other from Hoh Chi Minh to Bangkok). When I booked through Kayak, I searched from Da Nang to Bangkok so I thought they were booked on one ticket but they weren't. We had to get my bags in Ho Chih Minh and completely re check-in for our flights to Bangkok within a 30 minute period after deplaning. Luckily the flight to Bangkok was delayed and we had a nice counter representative that bended the rules and allowed us to check-in after check-in had closed but this was a very disappointing experience with Kayak. The representative said that had we booked through the airline website, the system wouldn't have let us knowing we didn't have enough time between flights to get our bags and re-checkin. I would think that Kayak would know this."
Khuyết điểm: "The flight schedule changed and I wasn't informed."
Khuyết điểm: "I was told I had to pay US$30 for my small carry-on bag. Then I had to check it. Then they advised me they change my seat from the exit row to another seat. I asked for my refund that I paid for the comfortable seat and they said not possible I travel extensively and this is by far the worst check inexperience of my over 40 years of flying. I fly in exit rows every week and have never been told that I can't sit in the exit row especially after paying a premium for it."