Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Khuyết điểm: "Dinner was only one piece of pizza That’s it"
Khuyết điểm: "Business class boarding could have been more organized. Was sent to the gate too early from lounge"
Khuyết điểm: "All four flights with Malaysia Airlines were delayed, no reasons and no information. Appalling."
Khuyết điểm: "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
Khuyết điểm: "Frustrated"
Ưu: "Boarding was organized"
Khuyết điểm: "Vegetarian food wasn’t great"
Ưu: "cabin crew very friendly and professional"
Khuyết điểm: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Ưu: "On time"
Khuyết điểm: "2 times flight per day"
Ưu: "Crews were good."
Khuyết điểm: "Seats were small and quite uncomfortable. luckily it was a short trip. If travelling long distance I ll have to consider a different airlines."
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
Ưu: "Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew."
Khuyết điểm: "The pre boarding security was a mess and poorly managed in Kuala Lumpur."
Ưu: "Pleasant steward"
Khuyết điểm: "Delayed and waste time at Jakarta airport"
Ưu: "New plane and spacious."
Khuyết điểm: "No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it."
Ưu: "Food was good."
Khuyết điểm: "The delayed flight and consequently lost luggage afterwards."
Ưu: "Very quick transfer of my luggages in KL"
Khuyết điểm: "Flight delayed!!"
Khuyết điểm: "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
Ưu: "Friendly & attentive crew"
Khuyết điểm: "Departure delay (10 minutes)"
Ưu: "Most of it, especially having a meal on such a short flight."
Khuyết điểm: "Could do with more legroom, tall people exist"
Khuyết điểm: "Lost bags"
Ưu: "Quick on and off boarding."
Khuyết điểm: "Food was average at best."
Ưu: "Fast boarding"
Khuyết điểm: "Forced to check a carry-on used all over the world for years. Then they lose it"
Ưu: "Not enough elbow space between fat passengers"
Ưu: "Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it"
Ưu: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Ưu: "Almost everything"
Khuyết điểm: "Nothing i can think of"
Ưu: "Good was great."
Khuyết điểm: "Flight was late approx 1 hour. Seems like a regular occurrence which is not good"
Ưu: "Crew were awesome. Could not do enough for you. Very personable too!"
Khuyết điểm: "Security at Adelaide very slow and under resourced."
Khuyết điểm: "Food is always the same - soggy noodles and chicken or bland spaghetti and wilted veg with soggy fish. Seats cramped. Wasn't informed of gate change until 30 minutes later. Crew efficient but a little lacking in hospitality department."
Khuyết điểm: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Khuyết điểm: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
Ưu: "Flight was on time - to the detriment of my late connecting MAS flight from DAR"
Khuyết điểm: "Food was okay but entertainment was non existent"
Ưu: "Efficient and quick to load the plane and then take off."
Ưu: "Free beer and wine. Good inflight entertainment. Food ok."
Khuyết điểm: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
Ưu: "Free beer and wine. For breakfast the egg dish wasn't bad. Good in flight entertainment"
Khuyết điểm: "Seats uncomfortable after a few hours, not good for long flights. Seats have very little leg room so for someone over 6 foot tall it will not be comfortable."
Ưu: "Newer B737-800 aircraft Improved entertainment system Drinks"
Khuyết điểm: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Ưu: "The cabin crew was welcoming. The flight itself was smooth and on time."
Khuyết điểm: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."
Ưu: "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
Khuyết điểm: "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."
Ưu: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Khuyết điểm: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."
Ưu: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Khuyết điểm: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Khuyết điểm: "Flight networkintl booked our tickets very late later mistake in name , faces lot of difficulties in boarding every time..."
Ưu: "Service in the plane"
Khuyết điểm: "Service at the airport."
Ưu: "Flight was smooth. Cabin crew was courteous. Seat was comfortable."
Khuyết điểm: "More thought should be given to the snack offering as it was heavily sugar laden. Flight was delayed by almost an hour to accommodate 1 family."
Khuyết điểm: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
Ưu: "I love flying with MAS"
Khuyết điểm: "I don't like Tax Refund Customs Verification"
Ưu: "Line took 1 and a half hours to get through. Never again and I plane on going to Bali alot in the next 40 years."
Khuyết điểm: "Nothing staff was rude"
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
It is a mistake to book with this company bad service from check in to pick up luggage
Flight was delayed for 45 mins without any informed provided
They were short staffed with no managers on duty. Closed baggage check early causing me to miss my flight.
The crew was very attentive, friendly and efficient.
Khuyết điểm: "Flight delayed."
Ưu: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Khuyết điểm: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Khuyết điểm: "Everything"
Ưu: "Comfortable, clean, good crew, early landing."
Khuyết điểm: "15 minutes stuck on the bus at disembarkation sucked."
Khuyết điểm: "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
Ưu: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Ưu: "The food was good. The service very good. Check in was so fast."
Khuyết điểm: "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"
Khuyết điểm: "Allow us to upgrade class"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Ưu: "Head rest not comfortable. Short distance okay not long one."
Khuyết điểm: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Ưu: "I hope never to fly Scoot again."
Khuyết điểm: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Ưu: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Khuyết điểm: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Khuyết điểm: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Khuyết điểm: "MinimumService！"
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Ưu: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Khuyết điểm: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Ưu: "boarding is thru gate and not tarmac"
Khuyết điểm: "food are expensive."
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Ưu: "On time."
Khuyết điểm: "Food"
Khuyết điểm: "The flight was delayed for over 30 mins."
Khuyết điểm: "Boarding process Delayed flight"
Khuyết điểm: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Khuyết điểm: "Everything but the price. Worst customer service ever!!!"
Khuyết điểm: "Temperature in cabin too warm on outgoing flight"
Ưu: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Khuyết điểm: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Khuyết điểm: "Confort"
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Khuyết điểm: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Khuyết điểm: "Disorganized boarding"
Ưu: "Nothing to like"
Khuyết điểm: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Ưu: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Khuyết điểm: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Khuyết điểm: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Ưu: "They were very professional, polite and helpful"
Khuyết điểm: "Nothing"
Ưu: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Ưu: "On time. Service on board simple. Crews are friendly"
Khuyết điểm: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
Khuyết điểm: "Get more Customer Services training for the better and for the next level of international services provider...."
Khuyết điểm: "Flight was delayed - be on time"
Khuyết điểm: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Khuyết điểm: "should be on time"
Ưu: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Khuyết điểm: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Khuyết điểm: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Ưu: "Fast and efficient and low cost budget"
Ưu: "Nothing really impressive."
Khuyết điểm: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Khuyết điểm: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
Khuyết điểm: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Ưu: "It was on time for a change"
Khuyết điểm: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
Ưu: "It was a direct flight to Phuket"
Khuyết điểm: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Khuyết điểm: "Delays with no explanation or expected timing"
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Ưu: "Flight Cree good"
Khuyết điểm: "Seats, no jet ways to board or deplane"
Khuyết điểm: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Ưu: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Khuyết điểm: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Khuyết điểm: "No online check-in. Flight was late. No legroom."
Khuyết điểm: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Ưu: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Khuyết điểm: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Khuyết điểm: "Confort"
Khuyết điểm: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Ưu: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ưu: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
Khuyết điểm: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
Ưu: "Flights were on time and worked well for us. Flight attendants were helpful"
Khuyết điểm: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Ưu: "The plane got me to my destination"
Khuyết điểm: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Khuyết điểm: "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
Ưu: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Khuyết điểm: "I wish they had in-flight entertainment, but it's not that big of a deal."
Khuyết điểm: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Ưu: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Khuyết điểm: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Khuyết điểm: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Khuyết điểm: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Ưu: "Not much"
Khuyết điểm: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Khuyết điểm: "Have an error in system. I can't join the flight"
Khuyết điểm: "There is no entertainment in flight and baggage check in is an issue ."
Ưu: "Schedule and price were reasonable."
Khuyết điểm: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Ưu: "Cheap fares"
Khuyết điểm: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Ưu: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Khuyết điểm: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Khuyết điểm: "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
Ưu: "Fluent English, comfortable and ample seat space"
Khuyết điểm: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Ưu: "Please be aware they can change flight times earlier without communicating"
Ưu: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Khuyết điểm: "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."
Khuyết điểm: "It was delayed over 1 hour. it was many times since i've used."