Khuyết điểm: "With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask"
Ưu: "Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available."
Khuyết điểm: "Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage"
Ưu: "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."
Khuyết điểm: "Keep up great service standards"
Ưu: "Food and crew"
Khuyết điểm: "Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines"
Ưu: "Didn’t seem perfectly organized at all times. But they did a good job regardless."
Khuyết điểm: "Cleanliness of plane interior can be improved."
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Ưu: "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
Ưu: "Flying was smooth."
Khuyết điểm: "Flight delayed an hour. Announcements over PA was ear-splittingky loud."
Ưu: "Nuce crew and gentleness"
Khuyết điểm: "Entertainment but we know it’s a plane restriction"
Ưu: "Entertainment was ok"
Khuyết điểm: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Ưu: "Comfortable seats. Everything was on time. Friendly crew."
Ưu: "We love how they service food and drink."
Khuyết điểm: "There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things."
Khuyết điểm: "Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Onboarding went well and bagage was out fast in Nha Prang"
Khuyết điểm: "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
Ưu: "Short flight"
Khuyết điểm: "The airport is about 40 km away from Nha Trang"
Khuyết điểm: "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"
Khuyết điểm: "Flight was delayed for one hour."
Ưu: "Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays."
Khuyết điểm: "No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request."
Ưu: "The crew was nice"
Khuyết điểm: "Nothing worked on the flight and the food was poor. When we arrived in a massive rain storm we had to disembark the plane with stairs so we all got wet."
Khuyết điểm: "Extraordinarily uncomfortable seats"
Ưu: "They didn't try to charge me for checking in 1 piece of luggage.....unlike Air Asia.....will definitely use again"
Ưu: "The schedule on time"
Khuyết điểm: "Change without prior notice"
Ưu: "The food was the best i have had on an international flight: i have flown EVA, KAL, Cathy Pacific, and Asians. by far Vietnam Aur has the best."
Khuyết điểm: "the lie flat bed was hard, no padding... uncomfortable."
Khuyết điểm: "Clean, organized and friendly service. The headsets are not well taken care of. I had to exchange twice due to the broken items."
Ưu: "Well worth the price"
Khuyết điểm: "All good"
Ưu: "Transit assitance was good, would have been even better if it was highlight after ticket purchase in electronic form"
Khuyết điểm: "Took too long (more than 1 hour in queue) to check in at Sydney"
Ưu: "friendly crew. flight departed on time"
Khuyết điểm: "no entertainment no wifi food is just ham sandwich and this is same food you get if you take the morning flight."
Ưu: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Khuyết điểm: "Some friendly smiles from the ground crew would have made our trip a bit better"
Ưu: "The captain was friendly and informative"
Khuyết điểm: "The food was terrible and the staff was rude"
Ưu: "Great service"
Khuyết điểm: "plane a little old"
Khuyết điểm: "the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory."
Khuyết điểm: "Flight was cancelled without any notice and caused us to miss connecting flight."
Khuyết điểm: "They charged for overweight luggage; Vietnam was the only country to do this."
Ưu: "Everything! The service, friendliness, food, movies, clean restroom, etc."
Ưu: "Flight was on time and crew was professional and polite."
Ưu: "The plane and food were good"
Khuyết điểm: "Took a very long time to get checked bags"
Khuyết điểm: "We booked the flight for family of 8 Despite informing them over counter in Narita international airport that to place us at 2 together in the same because we have kid of 8 years and 12 years , we were all allocated separately. We could not do online check in even we log in 24 hours before flight ,all seats shown available is individual. Being in the airport early does not help too. I will definitely not consider taking Vietnam airlines in future n will cautious friends to be aware of such service."
Ưu: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Ưu: "excellent ,no complaints. Good flight all around."
Ưu: "Nice planes, friendly staff. No entertainment or food during the flight though."
Khuyết điểm: "No entertainment or food. They only offered free water."
Khuyết điểm: "Food is so boring.."
Ưu: "The staff were very nice."
Khuyết điểm: "I would like a few more western choices of food in the business lounge"
Ưu: "Very professional in the way they approach the business. Everyone is well trained. The crews English is surprisingly good. As a handicapped passenger they have the whole wheelchair routine down pat. I like this airline. The food is marginal and on the 1.5 hour flight I would discontinue food service. I even like the exterior color of the aircraft."
Khuyết điểm: "For a regional carrier. There is nothing to criticize"
Khuyết điểm: "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."
Ưu: "Overall great, compared to the price."
Khuyết điểm: "None"
Khuyết điểm: "Need more selections of foods."
Khuyết điểm: "Too many kids"
Ưu: "The CS is very good and we boarded the plane with a SWA level of efficiency."
Khuyết điểm: "The inbound plane was delayed."
Ưu: "Smiling stewardess"
Khuyết điểm: "So far so good"
Ưu: "Good service for what you've paid for. Luggage allowance included in the fare could be a bit more."
Khuyết điểm: "low price air ticket doesn't mean low quality service!"
Ưu: "Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently."
Khuyết điểm: "Basically nothing considering what LCCs provide."
Ưu: "Not having to change airports in Sao Paulo!"
Khuyết điểm: "flight operated by Passaredo. Prop plane, waiting area was very basic. At checkin the rep did not want to add my AA Frequent flier number to my reservation. The flight has TAM (oneworld) flight number so I wanted to get credit but was unsuccessful."
Ưu: "Flora the flight attendant. Very professional.."
Khuyết điểm: "N/a"
Khuyết điểm: "They cancelled the flight without any reason and you sent an email the night before departure and as I was in Africa I couldn't read it. So I had to discovered it by other tourists and then I had to book another flight at a higher rate because of the time and I had to cancel a couple of activities already paid to solve all of this and they offer to reimburse just the cost of the flight in 60 days. Horrible experience"
Ưu: "Outbout flight was good and on time the return leg on 26/10/15 was delaayed for almost 5 hours and on landing at ORT international airport we were kept on tarmac inside the plane for over 20 minutes due to lack of buses to take the passengers to the arrival terminal"
Khuyết điểm: "The available snack was crisp and water for sale Overall and appalling way of doing business and diregard to passengers.."
Missed my flight No alerts about visa to Hanoi
Very good airline, everything easy, check in etc, good service and leaves on time.
Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
Khuyết điểm: "Get more Customer Services training for the better and for the next level of international services provider...."
Khuyết điểm: "Flight was delayed - be on time"
Khuyết điểm: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Ưu: "The food is good. Air crew is nice."
Khuyết điểm: "Worth for money we paid"
Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Khuyết điểm: "Boarding on time instead of delay twice"
Khuyết điểm: "should be on time"
Khuyết điểm: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Ưu: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Khuyết điểm: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Ưu: "Nothing really impressive."
Khuyết điểm: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Khuyết điểm: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
Khuyết điểm: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Ưu: "It was on time for a change"
Khuyết điểm: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Ưu: "Flight Cree good"
Khuyết điểm: "Seats, no jet ways to board or deplane"
Khuyết điểm: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Khuyết điểm: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Khuyết điểm: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Ưu: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Khuyết điểm: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Khuyết điểm: "Confort"
Khuyết điểm: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Khuyết điểm: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Ưu: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ưu: "Was on time and cheap."
Khuyết điểm: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Ưu: "The plane got me to my destination"
Khuyết điểm: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Ưu: "Relatively cheap but you get what you pay for."
Khuyết điểm: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Ưu: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Khuyết điểm: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Ưu: "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
Ưu: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Khuyết điểm: "I wish they had in-flight entertainment, but it's not that big of a deal."
Ưu: "Cheap flights but u get what u pay for"
Khuyết điểm: "2 delays of 10hrs"
Khuyết điểm: "I am an average height United States male; never have I been so restricted by seat space."
Ưu: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Khuyết điểm: "Caroline is wonderful once the plane is able to get into the air"
Ưu: "Not much"
Khuyết điểm: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Khuyết điểm: "Have an error in system. I can't join the flight"
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Ưu: "Clean, efficient, new aircraft, very good value"
Ưu: "Cheap fares"
Khuyết điểm: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Ưu: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Khuyết điểm: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Khuyết điểm: "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
Ưu: "Fluent English, comfortable and ample seat space"
Ưu: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Khuyết điểm: "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."
Khuyết điểm: "It was delayed over 1 hour. it was many times since i've used."
Ưu: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."