It was ok, very crowded. That's a long flight Tobe so tightly together. Video was not up to par either, poor quality equipment.
Why you have as a matter of the length of the customers do not understand what should be inconvenienced, and child's mother, for one day delay forced the plane to their airplane all at the airport to cancel. you can't sleep at night.And inhospitable to really disappointed in the Delta holding a microphone in front of boarding, employees.Be inconvenienced like this you have to ask why we are paying.
Ưu: "very comfortable seats. on time arrival."
Khuyết điểm: "the food is not very good."
Ưu: "Just normal..."
Khuyết điểm: "Improve Leg room"
Ưu: "I like ailes center seat it's easy to get in or out."
Khuyết điểm: "Should have the option for reserved the seat not only priority travelers ."
Ưu: "Food was good."
Khuyết điểm: "Not enough soft drinks and ice has to be asked for."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "Efficient, no worries."
Khuyết điểm: "Movies out dated"
Ưu: "The crew was on it when it came to responding to the call button."
Ưu: "extremely friendly and helpful staff, the ability to choose from three options, the included hotel stay between flights, modern planes,"
Khuyết điểm: "none of the film choices really appealed to me, but I am picky!"
Ưu: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Ưu: "I liked sleeping"
Khuyết điểm: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
Ưu: "Korean Air has top notch service from crew members. Very kind and accommodating. They will really go out their way to make you feel comfortable. They also serve food on the short flight which not all airlines do between Korea and Japan. Seats are also comfortable; more leg room than other airlines."
Khuyết điểm: "They only gave a tuna rice ball, which I couldn’t eat because I am vegan. I wish they were more accommodating for people who eat other kinds of diets."
Ưu: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
Khuyết điểm: "Seats could always be more comfortable."
Ưu: "The seat is comfortable."
Khuyết điểm: "One toilet got dirty, and I had to wait for another toilet. One option of the food was no longer available."
Ưu: "Service and food was good."
Khuyết điểm: "1. Planes outdated - We were on an old airplane from Seoul which had compact seating, touch screen on tv controls were not functional. We had to help our kids with the program selections. Wished that the 7 hour flights are upgraded to newer ones with touch screen control, just like the 12 hour flights. 2. Food options not available - My son & daughter ended up skipping both meals during the second leg. They did not want to eat hamburger in kids menu, Korean air did not have alternate meal option like pasta or pizza in flight, which was not what I had expected. Cold sandwiches were offere prior to landing in breakfast menu, all of us had to skip it. 3. Turbulence - my son ended up vomiting twice in second leg. Fortunately we carried 2 spare sets of clothes. 4. Checked baggage in Mumbai airport took 1.5 hours to arrive on the baggage claim belt which was just a waste of time. Korean Air staff just blamed airport authorities on the baggage delay and did not inform anxious passengers awaiting for their baggage after the long flight. Korean air was inefficient in every way."
Khuyết điểm: "Food and entertainment were not offered so I can’t rate them."
Khuyết điểm: "Little leg room on shorter flights/smaller aircrafts."
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Had a smooth flight"
Ưu: "Friendly crew, good movie selection, USB port."
Khuyết điểm: "Old aircraft, tiny seats"
Ưu: "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
Ưu: "Customer service is very good"
Khuyết điểm: "Flight was a total of 1 hour - 20 minutes late to Seoul, thus causing my wife and I to run to make our connection to NYC."
Ưu: "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
Khuyết điểm: "Everything. You have THE worst customer servive evet."
Ưu: "The service & cleanliness."
Khuyết điểm: "The seats."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Ưu: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room."
Khuyết điểm: "Movie selections were not that great, many good current movies were not available. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain."
Khuyết điểm: "Excellent!"
Ưu: "The food was wonderful."
Ưu: "The flight crews are friendly."
Khuyết điểm: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."
Khuyết điểm: "Bad weather, flight crew had time to serve us quickly then had to sit for a big portion of the flight."
Ưu: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Ưu: "In flight map display, food, power outlets, seat size/space, good movie choices"
Ưu: "Getting preferred seating because we were sky team elite plus members"
Khuyết điểm: "Exiting the plane in the cold Seattle weather."
Khuyết điểm: "Flight delayed 6h Terrible"
Ưu: "Spacious for economy."
Khuyết điểm: "Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight."
Ưu: "Enjoyed the flying experience with KE - friendly, attentive crew, econ seats are comfortable with lots of legroom. I was really well taken care of."
Khuyết điểm: "More movies to choose from"
Ưu: "The return flight food."
Khuyết điểm: "Uncomfortable seating"
Ưu: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Khuyết điểm: "Food was just okay."
Ưu: "All of the flight attendants were professional in appearance and behavior. They cleaned the restrooms after each client left the restroom."
Khuyết điểm: "I was coming from a very cold climate and had on long underwear under my street clothes. So unfortunately, it seemed that the blankets were "too" warm on the plane."
Ưu: "Collectively, my new wife and I have travelled through dozens of different airlines, including 8-10 international flights, and our journey with Korean Air was the best flight experience we have ever had. The staff was so attentive, the selection of Korean music, and the access to movies, and the comfort of even Economy class was fantastic. Despite the long hours spent on board, Korean Air made it as comfortable as possible. We especially loved the hot towels, and the stickers that allowed the flight attendants to note if we wanted to be woken for meals, or left to sleep!"
Khuyết điểm: "We have no complaints. Everything was just lovely."
Ưu: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Khuyết điểm: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight."
Ưu: "The entertainment was great ,and the food"
Khuyết điểm: "Waiting on long line to use bathroom"
Ưu: "I like the food,the crew are nice and very helpful"
Ưu: "Over all, satisfaction service! Food, courteousness & facility"
Khuyết điểm: "None zero"
Excellent overall service. Quick boarding, very quick de boarding. Flight attendants were very attentive and quick to take care of any request. Food was good quality and tasty. Overall very satisfied with Premium Economy purchase.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
Ưu: "It was great..."
Khuyết điểm: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
Ưu: "Great seat, cabin crew was fine."
Khuyết điểm: "Too much confusion trying to just find a shower in the lounge"
Ưu: "Simple check in and boarding, right on time."
Khuyết điểm: "The Entertainment screen could have been larger."
Khuyết điểm: "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
Ưu: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
Ưu: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Khuyết điểm: "N/A"
Ưu: "Complementary sake and great rice cracker snacks."
Khuyết điểm: "Come around more often to collect trash."
Ưu: "crew was professional, attentive and polite"
Ưu: "Service was excellent"
Khuyết điểm: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
Khuyết điểm: "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
Ưu: "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
Khuyết điểm: "Not applicable"
Ưu: "Very helpful and polite"
Khuyết điểm: "I got a sore but comes the seat was not very padded"
Ưu: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Khuyết điểm: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
Ưu: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
Ưu: "Polite friendly and attentive Staff. From checking in to inflight."
Ưu: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Khuyết điểm: "None"
Ưu: "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
Khuyết điểm: "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
Ưu: "Flight was comfortable enough"
Khuyết điểm: "4 stars for food and entertainment as it was only an hour flight."
Ưu: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Ưu: "Very friendly crew!"
Ưu: "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
Khuyết điểm: "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
Ưu: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Khuyết điểm: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
Khuyết điểm: "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
Ưu: "The customer service overall was really good."
Khuyết điểm: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Crew service responsive and helpful."
Khuyết điểm: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
Ưu: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
Ưu: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Ưu: "All were very polite and were very through when checking the cabin before departure and landing"
Ưu: "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
Khuyết điểm: "Small airplane"
Ưu: "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
Khuyết điểm: "The video monitor for viewing movies was dated."
Ưu: "The food was excellent and the stewardesses were extremely attentive and helpful."
Ưu: "service is great!"
Khuyết điểm: "nothing"
Ưu: "The flight attendants were very kind and attentive."
Khuyết điểm: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
Ưu: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Khuyết điểm: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
Ưu: "that it was actually flown by JAL not china southern"
Khuyết điểm: "the confusion of having one company selling another's tickets makes finding the gate difficult."
Ưu: "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
Khuyết điểm: "There was nothing I didn't like about this airlines."
Ưu: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Khuyết điểm: "Can't think of any"
Ưu: "Good solid flight on a relatively comfortable plane"
Khuyết điểm: "Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo."
Ưu: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Khuyết điểm: "Absolutely nothing."
Ưu: "Everything !!!"
Khuyết điểm: "Food was very bland"
Ưu: "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
Khuyết điểm: "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
Ưu: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Khuyết điểm: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
Ưu: "Food, seat comfort, service"
Ưu: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Khuyết điểm: "the seats are not reclined, not comfortable at all"
Khuyết điểm: "Cabin to hot"
Ưu: "Crew great but seating not so comfortable"
Khuyết điểm: "Better Seats"
Ưu: "Timely schedule"
Khuyết điểm: "Foods and beverages quality/variation"
Ưu: "One of the best service! Thank you!"
Ưu: "Crew was prompt and courteous Entertainment choice was good"
Khuyết điểm: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
Ưu: "Friendly staff, fast service, and good food."
Ưu: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Khuyết điểm: "There isn't a bad comment."
Ưu: "Excellent service & friendly"
Khuyết điểm: "Food was cold"
Ưu: "The crew are all nice and helpful"
Ưu: "Staff were amazing."
Khuyết điểm: "Nothing great experience!"
Ưu: "The crew were very nice, kind and professional."
Khuyết điểm: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
Ưu: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Khuyết điểm: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
Ưu: "Quality of the planes"
Khuyết điểm: "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"
Ưu: "Food was quite good"
Khuyết điểm: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Ưu: "Nice smile and service. Food is good as well"
Khuyết điểm: "Arrived later than schedule"
Ưu: "Great crews and good foot space!"
Khuyết điểm: "Food was terrible! Getting worse every time !"
Khuyết điểm: "The food was not as good as in my previous flights."
Ưu: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Khuyết điểm: "airline is unprofessional the whole trip was canceled"
Ưu: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Khuyết điểm: "See subject line"
Ưu: "Good communication, food and services"
Khuyết điểm: "None"
Ưu: "Crews' performance was good."
Khuyết điểm: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Ưu: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Khuyết điểm: "."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Flight spot on time."
Khuyết điểm: "Can't think of a better thing"
Ưu: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
Khuyết điểm: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
Ưu: "Polite attendants"
Khuyết điểm: "small leg room......"
Ưu: "Food legroom service friendliness"
Khuyết điểm: "Could not view flight info on map"
Ưu: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Ưu: "The crew"
Khuyết điểm: "No food available only drinks"
Ưu: "I flew from ORD to Tokyo and DEL to Tokyo. The flight was clean food was really good. What I like the most about ANA is the leg space in basic economy. The flight from Delhi to Tokyo was brand new 787-9 :)."
Khuyết điểm: "The only gripe for me would be the movie selection. There are not that many choices."
Ưu: "Cabin crews are efficient and very polite. Film selection is fine."
Khuyết điểm: "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
Ưu: "It was clean and nice"
Ưu: "Everyone staff member was friendly and helpful. Dinner was great."
Khuyết điểm: "The only thing I did not enjoy was breakfast . Selection was not great, we did not eat."
Ưu: "the crew was friendly and efficient."
Khuyết điểm: "The controls on the seat were hard to work. The seat itself was old-style. The food was not appetizing. I didn't use the entertainment system."
Ưu: "Great airline. If I give United 1 *, then ANA gets 4* in my book. The staff and flight attendants are very attentive to your needs, polite, always pleasant. I've been using ANA for my frequent trips between Japan and the states, they are consistent. The in flight food is good. You will get complimentary wine, Haagen Dazs ice cream dessert. Cathay Pacific also serve HD ice cream, but half the size on lunch meal. ANA serve on both meals."
Khuyết điểm: "i could give ANA a 5*, but I think their web site needs work ! their web navigation is kinda confused, a little bit less intuitive. If you are in the US you need to log on to the ANA US site, the JP site is in Japanese and it will not redirect you to US. On line check in can get confused as a lot of time it would not recognize the booking number, you have to use a long 10 digit e-ticket number. My fight from Tokyo to HKG would let me check in and get seat assignment until 24 hours before the scheduled flight. The seat map shows all seat ps were taken without telling what is going on."
Ưu: "Great assistance to elderly"
Ưu: "I loved the fact that once I got to Taipei I had a very short layover and back to SFO. Awesome"
Khuyết điểm: "First time flying with EVA and was better than I expected. Crew was super friendly. I had a layover and flight was always on time."
Ưu: "The whole experience was amazing. For a long flight, I was expecting to be miserable. But I was oddly satisfied. From the nice spacious seats, the the smorgasbord of food (never been fed so much on an airplane) to the excellent staff service I was impressed. Even the bathrooms were clean!"
Khuyết điểm: "I wish I could’ve chosen to have my meal later. I didn’t ask but it would be nice to have that option since I wanted to sleep when they handed out dinner."
Khuyết điểm: "can maybe be a little bit less strict on luggage weight"
Khuyết điểm: "No IFE onboard these a321"
Khuyết điểm: "Some way to soften the sleeping experience. Memory foam?"
Khuyết điểm: "Seats could be more comfortable. There's no reason for a 16 hour flight to have rows of three or more seats with barely any room to move or stretch out."
Ưu: "Good service and flight attendants. I paid extra for exit row seats and I'm glad I did on a flight this long (13+ hours). I think that probably made a huge difference (six feet tall). Boarding was extremely orderly."
Ưu: "Clean, efficient and friendly."
Khuyết điểm: "Awesome and excellent50"
Ưu: "EVA graciously accept a name correction to my ticket where most of my name was correct but the first name wasnt. A big help. Unlike travelling in and out of China. So, i appreciated this help. Flying out at 2 am and arriving Taipei at 5 am was a good time choice too. Service on board was good. Lots of refreshments served. Nice plates used for meals in economy."
Ưu: "I love that the crew maintains the bathrooms well. To me, EVA has the cleanest bathrooms of all the Asian and North American airlines I have flown to Asia. Crew is courteous and pleasant and helpful."
Khuyết điểm: "The food seems to have gone downhill. I miss the special crackers with seaweed. The hot meal was like North American airline meals - blecchh. Very disappointing."
Ưu: "Feeling much better than others"
Ưu: "Service was great and plates of food were delicious."
Ưu: "Service I received was very good- just great"
Ưu: "Seats were comfortable, nice blanket and crew members"
Khuyết điểm: "The unnecessary checking for boarding pass at the entrance of the plane after just being check at the gate"
Khuyết điểm: "it always seems odd that they don't start loading the back of the plane first, perhaps i'm wrong but it seems logic thus you would not have a huge line of people standing in the aisle putting away stuff while you are mking yur way to the back"
Ưu: "Lovely, charming flight attendants and a decent lunch with two choices, both of which were good. Where do they find these flight attendants? They are amazing."
Khuyết điểm: "The Airbus is not as nice as the Boeing, but the flight is a relatively short hop."
Ưu: "Very comfortable. Great movies."
Khuyết điểm: "Not so good on the television shows"
Ưu: "Nothing ."
Khuyết điểm: "Poor service ."
Ưu: "Efficient boarding, on time flights and newer 777’s that are clean. Staff was very courteous and attentive. This was my first travel to Asia and I didn’t know what to expect with this airline. Truly impressed!"
Ưu: "Cabin crew works quickly; nobody plodding around."
Khuyết điểm: "Only thing I would have liked was some pepper with my meals."
Ưu: "Terrible experience"
Khuyết điểm: "I was refused permission to board the plane"
Ưu: "All the staff were courteous and polite. Bathroom is clean and landing was perfect: it was so quite , I didn’t even know we touch downed."
Khuyết điểm: "Didn’t like PA system: poor quality and pronunciation of English."
Khuyết điểm: "Flying is okay but landed is terrible"
Ưu: "Overall experience was very good. Check in was long but clerks were very good."
Khuyết điểm: "I did not like that they moved my cabin bag without telling me. Attendant realized afterwards and apologized."
Ưu: "the management of EVA is excellent....from reservation to check in...in flight service is also excellent....seats not as comfortable as China Airlines....and the entertainment choices were disappointing....food taste and presentation was excellent....it is a very good airline...."
Ưu: "The food is very good and love that HelloKitty theme. Also extra checked baggage without fee is great. Space is better than most. Got to earn miles for my United program is a bonus. The arrival time in the morning is very helpful in getting an extra day."
Ưu: "Lots of flight attendants to deal with such a large plan of passengers. They came around often with snacks and refreshments."
Khuyết điểm: "Entertainment was a little lacking."
Ưu: "The crew was very kind and attentive."
Khuyết điểm: "Nothing"
Ưu: "Excellent all around. AFAIK no other airlines offers the 5 course meal Eva does in business. The seats are spacious reverse herringbones. Crew is friendly, and service efficient. Anyone coming from a Western carrier would be impressed."
Khuyết điểm: "The entertainment selection is a bit weak. Doesn’t bother me as I bring my own entertainment, but may bother some."
Ưu: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
Khuyết điểm: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"
Ưu: "best international flight yet in all areas, especially considering it was economy"
Khuyết điểm: "since I flew EVA both there and back to the states, I quickly ran out of movies to watch but this is such a minimal complaint"
Ưu: "The movie options were good."
Khuyết điểm: "The annocments were hard to hear and understand"
Khuyết điểm: "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"
Khuyết điểm: "No employees to check me in so I missed flight. Checked in on app 20 hours prior but was unchecked in 1 hour before flight."
Ưu: "I had a ile seat,and wasn't crowded"
Khuyết điểm: "Nothing."
Ưu: "Flight comfortable but would have liked more water throughout flight"
Khuyết điểm: "Service speed"
Ưu: "smooth quiet, ,,, good facilities, crew is superior in every way, You do have complainers on this site,, with 374 people on board you have to allow for time ,, show some allowance for the crew, Service is not terrible, its good to very good ... airlines are not perfect situations one has to allow for that. Your staff is excellent -period,,!!! Its , hard to find better help , all,,, very professional, caring--, fast, great to work with such as over head, retrials, snacks, etc!! Thank you for a good overall experience !! John Carlisle NYC and Connecticut ."
Khuyết điểm: "more vegetarian meals on an Asian flight would be smarter, as Asians are not meat mongers like us caucasians. The quality of food served is much above average airline food,,, you have a good vendor ,, much appreciated,, thank you . The cabin is cold more blankets ( I had none) most of us had nothing to keep us warm. thank you EVA for allowing us to comment, overall ,,you are fantastic !! John C."
Ưu: "16 hour flight to Taipei in Business Class. Seats, service, cabin, amenity kit and bathroom were all better than Cathay and other similar airlines. Plane itself was great. Love the 777-300."
Khuyết điểm: "Nothing. Was great."
Ưu: "Check in was great, the staff is very helpful and gives you the best attention."
Ưu: "I like the crew they're very generous and kind"
Khuyết điểm: "The choices of the food, and need more movies and music,not just asian music but also american"
Ưu: "In flight food was delicious and crew was very friendly"
Khuyết điểm: "The flight was cancelled. Eva did not send an additional plane. They excepts hundreds of people to go on standby waitlists for their one flight a day option to Taipei. All of which were full flights. They did not provide food vouchers or hotel vouchers. We were told to leave the airport and come back tomorrow with no solution. We had to rush the office and force them to get us on on other airlines to finally get home. If that didn't happen we would have been stuck in the airport for 5 days."
Ưu: "Well worth the price. The service, entertainment system and food was great!"
Khuyết điểm: "15 hour flights need AC power or USB provided for charging."
Ưu: "Cathay Pacific continues to delivery a stellar experience in first class even on shorter legs such as the soon to be discontinued New York to Vancouver flight (888/865). They even brought back Krug, which they opened on the ground no less in New York, and offer access to AA Flagship Dining at JFK which itself offers flagship dining."
Ưu: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Khuyết điểm: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Khuyết điểm: "They need to smile and respect the passengers"
Ưu: "Crew was really good and the seating was quite okay"
Khuyết điểm: "Seating distance"
Ưu: "Flight was on time"
Khuyết điểm: "Food Crew"
Ưu: "Crew very friendly and helpful"
Khuyết điểm: "Delayed because of a sick passenger"
Ưu: "I don't know why now there was no little gift or stuff keep kids busy during the flight, but only movie."
Khuyết điểm: "keep providing little gifts for kids"
Ưu: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Khuyết điểm: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
Khuyết điểm: "Nothing it was perfect .the flight was so excellent .no words to say"
Khuyết điểm: "Hi. I want you to pay me back half of my air tickets that I paid+ my expenses that I spent. I bought from you air tickets with Scoot airlines from H.K to Singapore on 30 December and back to H.K on the 3 January. when I came to the H.K airport to check in with scoot airlines they said to me that I can't go to Singapore because my passport expired on 2 of June and it's less than 6 months if I want to go to Singapore I need to have in my passport more than 6months. sow in the end I lost the ticket to Singapore and not only this I went back to H.K I toke a room in the hotel 150$ and the day after I went to the embassy of Israel to extend my passport and I bought a new air tickets with Cathay Pacific 350$ to go to Singapore. its mean that I lost my ticket +500$ .and all this because you never informed me that my passport needs to be valid more than 6 months . you can see also in your letter its written there that my passport need to be valid there is not any thing about 6 months. if you was telling me that before I could change my passport. sow pleas I insist that you will pay me back half on my ticket that I lost + my expenses 500$. if I will not get it back my story will be all over in the internet about you I suffered a lot"
Ưu: "Cabot crew very nice an professional."
Khuyết điểm: "I wanted an aisle seat but I got stuck with a middle seat."
Ưu: "On time. Good service"
Ưu: "Flight excellent. Service and plane"
Khuyết điểm: "All"
Khuyết điểm: "Too salty for the meal"
Khuyết điểm: "Good flight"
Ưu: "Flight and service were excellent on all accounts including food."
Khuyết điểm: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
Khuyết điểm: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
Ưu: "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."
Ưu: "The service and flight were great"
Khuyết điểm: "The food was bland and it had no flavor. I got food poisoning from what they called a low lactose meal. I am a Chef myself and I feel like part of the overall experience is being fed but I didn’t have a great experience with that. I dread the flight home."
Khuyết điểm: "Worst flight experience ever-"
Khuyết điểm: "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
Ưu: "I liked the fact that food was offered rather than the typical NA experience where you provide your own."
Khuyết điểm: "Staff seems distant and uninterested at times."
Khuyết điểm: "My mother has health issues. She is diabetic, and asked for Juice. Air hostess told her they don't have the permission to serve anything for certain period of time. They did not give her Juice, and she was not feeling well. I'll not choose this airline again. Food was ok too"
Khuyết điểm: "I’m still not there. They had me go to the airport 5 hours early to get a different flight cuz theirs was delayed then after not being able to make those flights carrying my 5 bags to 3 different terminals they said just go on their delayed flight and cuz they had over 80 people going on to Manila that they would hold the last flight there but when we landed we were informed going to a hotel and no compensation for it. I am extremely pissed off"
Ưu: "Short stop over"
Khuyết điểm: "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it"."
Ưu: "Very good service. Professional and friendly"
Ưu: "Crew was excellent with great service and appropriate amount of information from captain"
Khuyết điểm: "Baggage return upon arrival not very good Also airline requirements of arriving 3 hours before flight is a cruel joke."
Ưu: "Smooth flight , crew members were good"
Khuyết điểm: "Food and chair space The head set was in a sealed bag , when I opened it I found 2 white hair inside !!! The blanket was soiled with chocolate in a sealed bag !! Delayed flight for an hour without timely announcement"
Ưu: "Crew were excellent, taking the time to introduce themselves and always responding promptly to requests"
Khuyết điểm: "Service at times seemed a little disorganised. A minor issue though when compared to the overall service"
Ưu: "Flight from Toronto to Hong Kong was late departing due to a snow storm. Most on the flight missed connections. Cathay staff were waiting on the jetway with plans for everyone that missed their connection to Sydney. Just impeccable organisation and service."
Ưu: "Everything thing worked out well except for the food for my wife. Sitting all the way in the back wasn't that bad because no one was behind us and we could fully recline."
Khuyết điểm: "Kayak or Cathay provided no options to select meal preference while checking in online more than 24hrs before departure."
Ưu: "The organization of the boarding was well done. The plane was comparatively roomy, the servers were efficient."
Khuyết điểm: "The boarding was delayed and although the stewards were efficient, little things like running out of noodles and running out of the chicken option on the dinner menu marred the service."
Khuyết điểm: "Pls see above comments"
Ưu: "On time Good service Nice crew"
Khuyết điểm: "You have to be there 3hrs before the flight to guarantee they won't resell your seat. I was at the terminal an hour prior at 9am when there was no line to check in or even at security but they turned me away. I rescheduled my flight and had to pay a lot extra to do so. I stayed at the airport to make sure I wouldn't miss it and the crew doesn't even start setting up until an hour prior... they don't start boarding until 30 minutes prior.... so they 100% sold my seat and then charged me to rebook it. They turned me away when I could have been at the gate 50 minutes prior, well before boarding"
Ưu: "The crew was polite and efficient."
Khuyết điểm: "I had requested special vegetarian meal. Although I did receive this meal, it was barely a meal, the full course was not provided. Only the main course and salad was provided. The bread(bun) and dessert were missing. It's not clear to me why vegetarians would be deprived of a full course meal."
Khuyết điểm: "Delayed flight"
Khuyết điểm: "Simply excellent service"
Ưu: "In-flight entertainment"
Khuyết điểm: "Small portion of food"
Ưu: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Khuyết điểm: "None experienced"
Ưu: "I do the Canada-Australia trip fairly often to see my family, and Cathay-Pacific is my new fave. Cheaper than the usual, no problematic stops in the US and everything went perfectly smoothly. Thanks for looking after me!"
Ưu: "Flight went up and down at the right time and place. Can't ask for much more than that. All else was very nice."
Ưu: "Business class service was the best I've ever experienced from any carrier."
Khuyết điểm: "Very uncomfortable! Cabin crew are not friendly, service sucks! Very dirty cabin. Very noisy because of crying children everywhere!"
Khuyết điểm: "The headphones did not work."
Khuyết điểm: "I had a flight from ZHR to HKG and further with another Airline to Shanghai. After 8 hours delay, I was not rebooked to another flight to Shanghai. Reason: We are only responsible to bring you to HKG - not further. Thanks a lot"
Ưu: "crew was great, seaating was best and very comfortable, seem;s seat's were a bit wider and little more leg room. Fight's were on time and landed early, food was very good and service was top's"
Khuyết điểm: "there was nothing that I didn't like"
Ưu: "The efficiency of this crew was unparalleled"
Khuyết điểm: "This was the least friendly crew I have ever encountered! Save one young gentleman, the crew was in such a rush to be efficient that the customer service suffered. The head stewardess was harsh, stressed and completely rude with both her staff and her crew. She snapped at several people during the flight and everyone was put on egg shells - not so comfortable for a 16hr flight"
Khuyết điểm: "Flight was delayed out of Toronto for two hours and we sat on the Tarmac with no explation. Insufficient food for a 15 hour flight with no snacks offered except for two minute noodles in a cup which they ran out of. Catered mostly for Chinese passengers. Entertainment was very poor too, only a small number of English movies with the majority of entertainment in Chinese. Crew were rude and dismissive. Overall a great disappointment."