They ran out of the bibimbap in economy
Delay departure n miss connection flight
Khuyết điểm: "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
Ưu: "Just normal..."
Khuyết điểm: "Improve Leg room"
Ưu: "The service was quick and friendly."
Khuyết điểm: "Maybe a great selection of in flight movies would be nice. (For longer flights)."
Ưu: "Boarding was Great! Crew were also great. Food were ok. Entertainment were great."
Khuyết điểm: "Snacks and foods were okay. Could have been a bit more, or add a bit more snacks."
Ưu: "Crew was amazing. But the seat could have been more comfortable."
Khuyết điểm: "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Khuyết điểm: "More water"
Ưu: "Fast boarding sequence and take off."
Khuyết điểm: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
Ưu: "service/food excellent"
Khuyết điểm: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
Khuyết điểm: "my travel trip from Kuala Lumpur to Korea and return face critical situation during landing at both airport ( Incheon and KLIA). I WOULD LIKE TO SUGGEST KOREAN AIR HAS TO CHECK YOUR TYRES CONDITIONS BEFORE TAKE OFF. I WILL NOT FLY WITH KOREAN AIRLINE ANYMORE"
Khuyết điểm: "The touch screens were terrible"
Ưu: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "I very much enjoyed the flight. The crew went out of their to make you feel comfortable. The food was delicious and more than enough to make you full. I was very impressed with the room between seats. I will definitely fly with this airlines again"
Ưu: "Smooth boarding"
Khuyết điểm: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
Khuyết điểm: "late departure"
Ưu: "More than enough seat space I was on seat 28. I actually slept most of the time which usually doesn't happen so I guess it was just that comfortable. Attendants were great and food was fair but can't really expect much for airplane food. I would definitely fly Korean air again."
Ưu: "they were on time and very polite."
Khuyết điểm: "Boarding could have followed through with the row system rather than everyone all at once."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Khuyết điểm: "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
Ưu: "I dont have somebody sitting beside me"
Khuyết điểm: "Boarding and Food"
Ưu: "Everything was great, i had a connection flight and i did not have to check in like other times."
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Everything except the food option"
Khuyết điểm: "No vegetarian option for the meal"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Ưu: "The in-flight experience is just fine."
Khuyết điểm: "It was painful and required multiple phone calls to get a seat assigned. I kept being fobbed off until later... "you can pick your seat when you check in 48 hours before". "You can't check in now because it's a US flight, so it's only 24 hours". "You can't check in now because of visa documents something you have to check in at the airport". None of this was written down, or even satisfactorily explained when I tried to understand what was going on. Next time I'll fly Asiana on the hope they have a better online seat selection system that doesn't involve bizarre US checkin policy."
Ưu: "Lovely people and service. Everything run very smoothly and on time. Appreciated the meal, even though it was a shorter flight. Felt very welcome traveling so far from home. Thanks!"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Food was ok, pretty clean, nothing special like I remembered"
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Khuyết điểm: "Seat was so narrow, my elbows were stuck to my torso the whole way"
Khuyết điểm: "Bathroom"
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "for the flight from Seoul to Singapore, the flight was superb. In-flight services was perfect. food was excellent and the air stewards and stewardess were all very helpful and full of smiles."
Khuyết điểm: "Check In process at Seoul Counter. the check-in was stressful. the ground staffs insist on using Check-in Kiosks provided even when it was not working as it should be. Ended up being bounced from one staff to another."
Ưu: "Everything went very smooth and easy! The ride was relaxing and went great!"
Khuyết điểm: "Uncomfortable seats"
Ưu: "I liked that i had two seats to myself"
Khuyết điểm: "No VR goggles"
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "The crew was very anxious or something, controlling for no reason."
Khuyết điểm: "special meals especially Hindu meals non vegetarian"
Ưu: "Window seats in business class have direct isle access without having to disturb your neighbor."
Khuyết điểm: "nothing"
Ưu: "comfort, service, easiness"
Khuyết điểm: "Food"
The issues not caused by JAL but Americans airlines(AA). Since the ticket was purchased through AA we where froce by AA to use there baggage rules which are very restricted when you think of AA think Spirit Airlines. AA add $400 of baggage fee to ticket that would been free if we used the baggage rules of JAL. JAL siad they where froced by AA to collect the fee that was charged to AA.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Left late and arrived late other than that it was good
cramped seating, no entertainment, no meal despite the website ensuring it. The baggage crew dented my hard shell bag.
plane air was too hot with mask on hard to breath with mask!!!
We appreciate your excellent customer service. My 88-year old Mom enjoyed your rest room with companion care, suitable to our needs. Your relentless patience, sincerity and humility struck chords remarkably in our hearts. You treated everyone fairly. Thanks for keeping us all safe and secure. :)
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "Crew took great care of us"
Khuyết điểm: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
Ưu: "Love everything"
Khuyết điểm: "None"
Ưu: "Very friendly and accommodating crew."
Ưu: "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
Khuyết điểm: "Several flight attendants gave me wrong drinks."
Ưu: "Boarding very efficient."
Khuyết điểm: "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
Ưu: "crew was professional, attentive and polite"
Ưu: "Boarding was quick as i've come to expect from DFW."
Khuyết điểm: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
Ưu: "Lots of room, generous checked luggage policy, great airline."
Khuyết điểm: "Nothing"
Ưu: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
Ưu: "The flight crew were very attentive, polite, and full of genuine smiles."
Ưu: "Very friendly and accommodating staff on JAL every trip"
Khuyết điểm: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Ưu: "Service was excellent."
Khuyết điểm: "The food could have been a little more mainstream"
Ưu: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Ưu: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Khuyết điểm: "Nothing"
Ưu: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Ưu: "Everything. Was just outstanding."
Khuyết điểm: "No complaints"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
Khuyết điểm: "The movies were not the first run ones."
Ưu: "Can use wifi with free"
Ưu: "Excellent flight and wonderful service!"
Khuyết điểm: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Ưu: "The aircraft was excellent."
Khuyết điểm: "The service could be bit more personal for a long 13 hour flight."
Ưu: "Each seat had their own screens, and there was a small footrest available for each seat."
Khuyết điểm: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Ưu: "Awesome experience, nothing like any other. Will fly again."
Ưu: "Nicest flight attendants, good food. Best international flight I've had."
Ưu: "Food, entertainment options, friendly staff"
Khuyết điểm: "Beverage size could be more"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Ưu: "Good staff service and friendly people. The food was good. The flight was on time."
Khuyết điểm: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
Ưu: "Service was amazing and made me feel like I was in first class."
Khuyết điểm: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Ưu: "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
Khuyết điểm: "The food is getting terrible. They had better food a year ago."
Ưu: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Ưu: "very friendly and very helpful from checkin in to departing"
Khuyết điểm: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
Ưu: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Khuyết điểm: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
Ưu: "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
Khuyết điểm: "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
Ưu: "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
Khuyết điểm: "Some food items were too Japanese. Dried Natto snack was especially weird for my son."
Ưu: "Very spacious and comfortable, modern plane"
Ưu: "The diabetic meals"
Khuyết điểm: "Headphones and more snacks."
Ưu: "Crew was very friendly"
Khuyết điểm: "More comfortable seats"
Khuyết điểm: "Provide cover for eyes so that we can sleep better"
Ưu: "Always good service"
Khuyết điểm: "No fruits on long flight, not like other airlines"
Khuyết điểm: "Bad food and bad FA"
Ưu: "Very great!"
Khuyết điểm: "Hard to get better!"
Ưu: "on time"
Khuyết điểm: "nothing"
Ưu: "Excellence in crew's attitude, promptness in service, very courteous."
Khuyết điểm: "A bit more bathroom diligence would have been nice, but the passengers seemed quite messy."
Khuyết điểm: "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
Ưu: "I liked that cleanliness and the blankets were really nice! I liked the selection of entertainment. The food was alright for getting meals on a airplane. The staff was very nice as well."
Khuyết điểm: "The space was very small and if someone tall is sitting behind you, you cannot our seat back at all so for a 15 hour flight that’s pretty bad. Everything else was good!"
Ưu: "Crew was great, flight was short"
Khuyết điểm: "Plane was dated, seats had a smell, tv were old"
Khuyết điểm: "Smell was so bad"
Ưu: "Crew was nice. We would have missed a connecting flight, but the airline arranged for late arrivals. The only thing was they didn’t tell us this and we ran to the gate anyway. Entertainment was free and had a fair selection."
Khuyết điểm: "The only thing, was the seats are too small. For a long international flight like this it’s tough sitting in that middle seat."
Khuyết điểm: "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
Ưu: "Perfect landing. On time!"
Ưu: "Movie choices"
Khuyết điểm: "Staff treatment, food, cabin pressure was off, cold temperature, uncomfortable seats"
Ưu: "traveling with a child on long haul CI's family couch is the top choice."
Khuyết điểm: "none."
Ưu: "Flight is on time. Crew team is polite and smiling. Boarding is smooth."
Khuyết điểm: "Food is so so. As always , there is many carry on items in Asia flights and not enough space to put."
Ưu: "Good overall flight with good service."
Khuyết điểm: "No complaints."
Ưu: "Large cabin of the 777 ER, friendly staff, smooth flight, on time arrival"
Khuyết điểm: "Nothing"
Ưu: "Good and friendly service, comfortable seat"
Khuyết điểm: "Nothing"
Ưu: "Crew was nice"
Khuyết điểm: "The plane was kept really cold and entertainment system didnt work very well."
Ưu: "The crew were friendly and prompt, food service was was excellent, tons of games and movies to watch, comfortable seating."
Khuyết điểm: "Coffee cups were to small lol"
Ưu: "Extremely well organized...very inpressive.From the check-in desk to the boarding crew."
Ưu: "Ground crew check in girl was very nice and accommodating, the plane was new with power access and big entertainment screens good touch screen, food could be a little better but most airplane food is not that good. Overall a good flight."
Khuyết điểm: "When the person in front of you recline their seat all the way back, you can't adjust the viewing angle of your entertainment screen. Boarding was chaotic as we were in a small gate area. That's the airport's fault though."
Ưu: "Your system Kayak in general"
Khuyết điểm: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Khuyết điểm: "I need, wheelchair service for this trip but very disappointed the service. I carried my bag to find my seat by my myself. The crew only helped me to put up the bag and my umbrella stick until I asked."
Khuyết điểm: "Entertainment selection movies could be expanded."
Ưu: "The service was great. But they didn't really cater much to vegetarians."
Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Khuyết điểm: "Older entertainment system and still decent"
Ưu: "Most comfortable economy accommodations I've experienced: good food (!!), polite staff, free blankets/pillows, head phones, personal tv with extensive movie collection. Infinity better than AirAsia, which I flew the same route in reverse."
Ưu: "Clean aircraft and polite personal. Long flight but it was as pleasant as 12 hours in a plane can be. It was 1 hour late which messed up the next flight connection but it was 1 hour late to Taipei so they didn't lose any time."
Khuyết điểm: "Our flight was delayed for 8 hours"
Ưu: "Was okay. I was able to sleep."
Khuyết điểm: "The food was so-so, but I had low expectations since I am a westerner and my pallet maybe different."
Ưu: "Individual movies screens for each passenger with unlimited free movies/music/etc. Leg rests that pop out & seats that recline more than most. Very nice crew. Food was pretty good."
Ưu: "For economy class the seats were not cramped and had some space to them."
Khuyết điểm: "Lack of selection for food."
Ưu: "Everything was exceptional"
Khuyết điểm: "The flight was delay and this the frist time I ever been delayed in my flights experience."
Ưu: "Great atmosphere on the plane and very clean."
Khuyết điểm: "I would have liked to have more vegetarian and vegan food options on board the aircraft."
Khuyết điểm: "The flight fron TPE to HNL was delayed 90 minutes which caused me to miss my connecting flight in HNL. The crew did apologize"
Khuyết điểm: "I booked a ticket 2 months ago and yet didn't get requested aisle seat for this 12 hours flight"
Ưu: "Entertainment - good choices of movies and newer LCDs."
Khuyết điểm: "Compared to Delta where they proactively offer unli cocktails and drinks to business class and comfort, I've never had one offer in my return trip. Had a technical malfunction twice which caused me to miss my 7am connecting flight by 2 mins. The next plane didn't even bother to wear for 2 mins even if they caused the delay. They gave a 250NT lunch voucher and asked to what til the next flight in the afternoon. That was the longest flight I experienced coming from New York."
Ưu: "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
Khuyết điểm: "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."
Ưu: "Friendly staff. Food was good."
Ưu: "business class cabin was one of the best I've been in. excellent seats and entertainment"
Khuyết điểm: "business class lounge in SFO needs a lot of work."
Ưu: "747. Older aircraft, not much to make the passenger smile here. Flight was short!"
Khuyết điểm: "Boarding was bad. Not done by zones. Everything is willy-nilly at boarding in Taiwan. First to board were families with small children (even before first class). Fine, except: There were several families with small children lined up at first. The gate agent was about to board them, then she stopped and went out into the gate's seating area and started grabbing families with teenagers (only) to board with the families with small children. Seriously, she went and got several families that had teens (no kids in the fam under age 10) only, and lined them up behind the fams with smaller kids. What an interesting look on the faces of the first-class passengers waiting in a separate line to board. After boarding the new category of "All Families", first class boarded. Then the masses. Once again, zones were not utilized by gate agents, and we all boarded at the same time, ignoring the zones (front/middle/rear). Once in my seat I could not find a charging outlet, nor a USB outlet. And wifi? I asked the F/A. Her response: "We don't have. Sorry. Its 1 hour 50 minute flight. You are OK." Really! No, sweet woman, YOU will be OK, working. I will have to waste 2 hours not getting something productive done. Entertainment unit on seatback: Waste of time. Even if it worked, the sound requires the old twin-male plugin jack on the armrest. Nobody has one of those in his pocket, and the F/A's never passed any out. I can hear it now, had I asked for one: "1 hour and 50 minute flight. You are OK.""
It was nice to have an on time flight
Guy sitting next to me didn’t wear his mask the entire time and flight attendants didn’t ask him to wear it. Strange since they usually do, but he took it off immediately upon sitting down and it wasn’t addressed for the 2 hour flight. WiFi wasn’t operational.
The puddle jumper from Charlotte to Asheville often appears to be a low priority, if not for American Airlines then Charlotte International Airport. We had a tight connection (45 minutes), made worse by malfunction of gateway which took agonizing time to repair. I got no less than 3 gate changes, all in Concourse E, the farthest away from B where we landed. Fortunately airport people were great with a wheelchair for my wife, without which we would have missed the connection. Then, when we arrived at the resigned gate, the wheelchair attendant had to try times to get gate personnel to direct her to the right gate. Finally, when we went down stairs, we were redirected to a plane at least 300 yards from where we went down the stairs. If all that weren't enough, the two flight attendants appeared more interested in flirting with each other than paying any attention to the travelers. Avoid this connection if you can. Delta much better customer service.
Miss two days of my trip . Now I have to go back to AZ. Nov 14.
Delayed little by little, so there was no chance to sleep longer or go out to eat. Missed connection flight and did not offer allocation, had to request it and $12 for lunch dinner and breakfast. No transport to hotel provided so there is another $120 in uber to get there.
Ưu: "I was unable to fly Tucson to Dallas Due to mechanical issues. Rerouted to Phoenix than Detroit. Flight was EXCELLENT"
Khuyết điểm: "flight was packed and attendants were nice but gone are the days of comfortable travel in coach"
Khuyết điểm: "Our flight was cancelled til 24 hours later. And then delayed two more times before we were able to fly out. Very frustrating experience"
Khuyết điểm: "Not telling us we would be arriving 30 min early and then getting in 30 min later than scheduled AND Having priority baggage actually be a priority"
Ưu: "Nothing, my flight was delayed so bad that if I would have had taken off I would have been stuck in DFW Airport until probably Friday as I would have had missed my flight and all the flights to PR were sold out until the 19th. Luckily my brother was so proactive that he was able to re-schedule a flight for the 19th."
Khuyết điểm: "If the flight would have taken off on time."
Khuyết điểm: "Hit heavy turbulence ,scary"
Ưu: "Boardered ok"
Khuyết điểm: "They lost my luggage, crew member was short and impatient with elderly people sitting next to me."
Khuyết điểm: "O Hare sucks. Flight always gets delayed."
Ưu: "Mechanical difficulty and ineptitude -twice at repairs. Undisclosed landing complications due to runways issues in Phoenix resulting in missed connections."
Khuyết điểm: "Reasonable arrangements were made for hotel, shuttle, and meal voucher, but the airport was virtually closed for the night and getting to ground transportation nearly impossible. Thank the airport cleaning service who were the most helpful"
Khuyết điểm: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Ưu: "Comfy seats"
Khuyết điểm: "The crew"
Ưu: "Fast and professional"
Khuyết điểm: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Ưu: "The flight itself was good however, the cancellation/rebooking process by the airline carrier was less than satisfactory."
Khuyết điểm: "The airline carrier was not very accessible. I was on hold for a long period of time (during late night hours) for questions."
Khuyết điểm: "The seats are very uncomfortable - period. I do not have any type of back problem but I was sore after that flight."
Khuyết điểm: "Seats on American Airlines are the pits. So much so, that my back has gone into spasm. Bottom line, in future I'll do my best to avoid flying American!"
Khuyết điểm: "Bigger seats. More room."
Ưu: "The crew is so friendly. Perfect landing. Perfect flight!"
Ưu: "The crew was nice, there was a lot of room on the plane because it was so delayed."
Khuyết điểm: "It could be on time."
Ưu: "The plane was very comfortable and clean. The seats were larger than those on other economy flights. In flight wi fi entertainment was great, as long as you have a device."
Khuyết điểm: "The flight was delayed from 9:35 PM to 10:15. No announcements were made at the gate. We were all standing around (no seats left) and only had text or email notifications informing us. I overheard crew say it was entirely avoidable, and the fault of some crew that weren't at the right place on time"
Ưu: "The flight was early."
Khuyết điểm: "More leg room needed."
Ưu: "It got us there"
Khuyết điểm: "Beverage service was cancelled due to turbulence but I’ve been in flights worse and they kept their service Had to wait long for a ramp at a remote terminal then take 2 shuttles to terminal."
Ưu: "On time professional staff"
Khuyết điểm: "Old plane for this fight."
Ưu: "The positive attitude. The spirit of happy."
Khuyết điểm: "The Five hour delay. Especially after we had paid $70 each to get on they earlier flight"
Ưu: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Khuyết điểm: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
Ưu: "The flight crew was nice and sweet for an early morning flight."
Khuyết điểm: "We delayed in TUS on the runway and in LAX due to congestion at LAX. Nearly half of us had to sprint to make out connections. Luckily, LAX never launches planes on time. More a fault of LAX and it’s inefficiency than AA. Still annoying."
Ưu: "Crew was friendly. Good food options in coach."
Khuyết điểm: "Boarding process (AA in general) needs improvement considering the plethora of groups. Takes too long to board. New seats are downright tiny."
Ưu: "Everyone was very helpful and pleasant."
Khuyết điểm: "No USB ports"
Khuyết điểm: "No free wifi"
Khuyết điểm: "Everything."
Ưu: "On time. Nice plane."
Khuyết điểm: "Not much leg room, seats are narrow."
Khuyết điểm: "All. Disappointed to see Etihad airlines declining so rapidly. What used to be my preferred airlines, not anymore and definitely can predict the downfall."
Ưu: "Streamlined boarding process"
Khuyết điểm: "Poor leg room and no video . Older plane."
Ưu: "No issues boarding and arrived at the destination a little bit early so I easily made my connecting flight"
Khuyết điểm: "Flight itself was a little rough at times but what can be done about that?"
Ưu: "Flew 1st class, everything excellent"
Khuyết điểm: "The airline did not inform us that the flight lands and passengers would need to travel by bus to the terminal. Just a surprise. I would like to know when booking the flight."
Khuyết điểm: "Service was terrible. Uncomfortable and good was not at all tasty"
Khuyết điểm: "Delays, attitudes, and fees"
Ưu: "The flight was delayed for 2 hours. That's not human."
Khuyết điểm: "After the 2 hours delay, I had to take a shuttle that took forever to get to the terminal that has my suitcase."
Ưu: "The friendly personal"
Ưu: "Short but comfortable first class flight."
Ưu: "Sea was decent and flight on time wot"
Khuyết điểm: "Entertainment system ridiculous. Doesn't work on Android or 64 bit Windows. Useless"