Very organized airline with friendly and professional air and land crew.
Airlines lost all my bags and is not being helpful at all in tracing them. Value of baggage is over $25,000. I expect a full refund and expect to be compensated for the loss.
The service was top notched. Crew was very nice
Check in process at Dubai was not easy. Qatar does not use its own employees they are outsourced.
Never let me on flight bc of Covid requiremrnts
Khuyết điểm: "Ok"
Ưu: "Staff were accommodating and considerate, great flight!"
Ưu: "Everything was great, as the flight wasn't full, so we could relax"
Ưu: "Amenities like, Tooth Paste, Brush and Headphones."
Khuyết điểm: "Liquor and Wines needs Varieties."
Ưu: "Seat was comfortable."
Khuyết điểm: "transit timing was a bit hectic."
Ưu: "The crew was friendly."
Khuyết điểm: "The food was horrible."
Khuyết điểm: "Seat comfort"
Ưu: "Bad service"
Khuyết điểm: "No"
Ưu: "Crew was friendly and helpful."
Khuyết điểm: "the lights kept changing color above constantly which made it hard to sleep when needed. Was traveling with 2 small children and the ability to sit/eat comfortably was a challenge due to the limited space. Food was unappetizing and would have just preferred more fruits instead of the bland meals"
Ưu: "The crew was very friendly and helpful throughout the flight"
Khuyết điểm: "The boarding process in Chicago wasn’t great. Zones were not used"
Ưu: "The crew were very friendly"
Khuyết điểm: "I was made to gate check my hand luggage."
Khuyết điểm: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Khuyết điểm: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Ưu: "Flight was comfortable. Flat bed in business. Crew as such nothing great."
Khuyết điểm: "N/A"
Khuyết điểm: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Movies collections, friendly staffs"
Ưu: "Films Service"
Khuyết điểm: "Not enough films"
Ưu: "Boarding from Doha and service in doha."
Khuyết điểm: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Khuyết điểm: "There were no food choice when the cabin crew reach my seat all run out"
Khuyết điểm: "Baghdad is still an armpit. Doha is very nice. Kuwait not so nice. Qatar airlines has the best service I have ever had in 35 years of air travel."
Khuyết điểm: "Cabin was too hot and not enough bathrooms."
Ưu: "The Qatar Airways price."
Ưu: "Flight was very comfortable and a pleasant ride"
Khuyết điểm: "food service could be a bit more prompt"
Ưu: "The flight attendents were chilled. Very friendly and accommodating."
Khuyết điểm: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Ưu: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Khuyết điểm: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Ưu: "Crew was great. Very helpful and caring"
Khuyết điểm: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"
Ưu: "My trip from Beijing to Doha was fine."
Khuyết điểm: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Ưu: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Khuyết điểm: "Nothing . everything was fine."
Ưu: "Paying the hotel for whome the layover was more than 10hrs thanks a lot for caring and preserving the dignity of each customer, I recommend Qatar airlines to everyone"
Khuyết điểm: "Everything"
Ưu: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Khuyết điểm: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Ưu: "Crews and quality of food was great"
Khuyết điểm: "Seating"
Ưu: "Great crews, excellent airplanes, wonderful in transit experince."
Khuyết điểm: "In flight coach meals were average."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Khuyết điểm: "Steep decline in food quality"
Ưu: "Please see above"
Khuyết điểm: "Please see above"
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "The staff was good and food as well had a great trip"
Ưu: "Crew was great. Leg room good on 787"
Khuyết điểm: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline."
Khuyết điểm: "The plane was almost an hour late taking off from Doha. No one explained anything about the delay. This made us miss our connecting flight to Detroit. When we reached Boston, no one from Qatar air was available to help us get another flight. They made one announcement about contacting so and so, but no one had any idea who that was. There was no help with the baggage. Thank heavens for Jet Blue staff who went beyond to set us in the right direction and booked us on another flight.. Was very disappointed!!"
Air hostess need more training
My credit card was stolen and this flight booked, you enabling piece of trash. I never flew and hopefully no one did. Do better.
Flight was so comfortable, service was excellent and staff very friendly and helpful.
Ưu: "Everything is perfect."
Khuyết điểm: "Nothing to complain, simply perfect."
Khuyết điểm: "Everything!! My seat was not extra wide, it was broke and would not recline...14hr flight!! Entertainment system didn’t work right."
Ưu: "Seat was very comfortable, and food was amazing"
Khuyết điểm: "Some of the fixtures were falling off, and the side controller for the TV screen was not connected or working. It is to be expected from an Older A 380, but not a deal breaker by any means"
Ưu: "The stewardess were lovely."
Khuyết điểm: "The refreshments"
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Khuyết điểm: "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
Ưu: "The food and service was great."
Khuyết điểm: "Boarding for priority was a bit slow."
Ưu: "On thiime.Good Meal. Professional flight crew."
Ưu: "Everything was great"
Khuyết điểm: "Emirates service has fallen over the last several years"
Ưu: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Khuyết điểm: "Food -- Really bad food for me from SFo-DXB. Extra salt and for a person who does not eat rice/desserts poor choice. Is there some other choice for me(vegetarian). Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
Ưu: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Khuyết điểm: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Ưu: "Excellent new plane good food friendly staff excellent entertainment"
Khuyết điểm: "Staff not bring drinks regularly enough"
Ưu: "Javier the flight attendant was so welcoming and attentive. Flight got l fit late, but arrived on time. Service was efficient and respectful. Was not as crowded as prior flight and was able to eat the meal"
Khuyết điểm: "Time of flight really sucked. 4:00 AM departure meant arriving at 1.00 AM. Tough way to start a day"
Ưu: "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
Ưu: "Great service and airplane!!!"
Ưu: "The service provided by the crew is top notch. No one goes hungry on Emirates."
Khuyết điểm: "The seat pitch is getting tight."
Ưu: "Food and crew were great"
Khuyết điểm: "Entertainment was horrible...it was connected for the first 2 hours only then got disconnected for the whole flight duration...I couldn’t watch any movie, tv show, music, live tv, and the crew tried to reset the screen several times with no success, then it worked again in the last hour...I travelled on business class and paid the extra charge for better service"
Ưu: "On time, entertainment good crew"
Khuyết điểm: "Food was bland"
Ưu: "we were travelling with kids. They pulled us from the back and put us in the front since our group of 6 had two small kids. They were extremely nice to us in athens."
Khuyết điểm: "I just wish there was a snack in the middle of the service."
Ưu: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Khuyết điểm: "Significant delay in Dubai. Food vouchers handed out while change of plane which made it like feeding time at the zoo. Late boarding on new time. Food service was 6+ hours after the vouchers were handed out. Crew spent more time socializing with each other than servicing the passengers."
Ưu: "Crew was professional, but not outstanding."
Khuyết điểm: "Dubai airport had insufficient eaters open for breakfast although all jeweler shops were open by 0630. Boarding process at Dubai airport (home airport) was poorly ran. Staff did not board passengers by zones (although on tickets), or rows (also on tickets) or class (also on tickets). Rather all jumbled up, and although there was possible a good reason for such, no explanation offered passengers, thus increasing discontent. Individual desk personal seemed helpful when asked directly, so possible due to Dubai team /desk team lead policy. Flight seat from Dubai to EBB not one requested and no explanation offered on why although requested made months previous when ticket booked. ."
Ưu: "Not many passengers got to spread out"
Ưu: "I always see the best experience with emirates"
Khuyết điểm: "I have used Kayak many times but I am afraid I may not use it anymore. We booked tickets to India from Boston few months ago. We booked for Emirates. But we got the tickets issued through web jet. With the recent travel ban we wanted to reschedule our tickets. And then the whole problem unravelled. We called kayak to reschedule. Kayak team said its not their responsibility and forwarded me to Web jet. We called emirates directly but they said since we booked tickets via Web jet they will be able to help. So we called Web jet and they charged a hefty 250-300$ extra to what Emirates would have charged for difference in pay. They said its basically the processing fee. We were disappointed as the reason for postponing was not in our hands, and the fact that kayak passed the buck to Web jet in dealing with the issue. If we had bought our tickets directly from Emirates the process would have been very smooth."
Ưu: "Comfortable and Well cared for during the flight"
Khuyết điểm: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."
Khuyết điểm: "after the origin flight was already 12 hours late, had to wait another 8+ hours at Dubai airport for this connecting flight."
Ưu: "1. Good meal options for a vegetarian like me. 2. Courteous cabin crew"
Khuyết điểm: "1. Sub-optimal boarding and delayed take-off from BOM to DBX. 2. Non-functioning entertainment kiosk from BOM to DBX"
Ưu: "Cabin crew service was good, couple were too good Too good"
Khuyết điểm: "Streamline boarding process"
Ưu: "PLenty of room (for tourist class), great entertainment system."
Khuyết điểm: "The crew did not pass through the cabin frequently enough to collect trash. As a result, a lot of trash built up in the seats and aisles during the 16 hour flight."
Khuyết điểm: "For three hours since takeoff we were not served any food or drinks. I was dehydrated and my sugar level had gone low. When they finally served us, they said they did not have a vegetarian meal inspite of my having ordered a hindu vegetarian meal. on creating a ruckus they managed to arrange a vegetarian meal"
Ưu: "The ground and on-board staff was courteous and efficient. The specious seating and clean men's room were added bonus."
Khuyết điểm: "Coffee was ok, but could be better."
Ưu: "There was sufficient legroom at the seat. Amenities were provided to remain "fresh". Not computer literate, the entertainment was more than adequate."
Khuyết điểm: "I told the flight attendant while boarding that it was not appropriate to have very little children on a flight of this length. Much to my chagrin, an Indian woman had two howling urchins one row in front of me. These howling urchins proceeded to scream their lungs out for 11 of the 13 hours of the flight!! One of the babies was so small, it looked like she had just pushed the critter out earlier that day!! Had they told the Indian woman to drive or swim to Dubai, the ratings would've have been excellent. I did not pay good money to have to sit in a NURSERY!!!!!"
Ưu: "Crew couldn't have been friendlier!!"
Khuyết điểm: "Nothing"
Khuyết điểm: "Customer service at cairo airport is soooooo bad. They don't care at all about customers."
Ưu: "Flying with Emirates was a fantastic experience. Top service, variety of entertainment, spacious seats, delicious food, and amazing helping team."
Ưu: "On time Large LCD in each seat back They kept the public announcements to a minimum"
Khuyết điểm: "It took asking 5 crew members and 2 hours to fix one of our screens that wasn't working. Apparently there were other displays that did not work either so they reset everybody's LCDs. The food was bland"
Ưu: "Crew attitude and helpfulness. Food and beverage."
Khuyết điểm: "Boarding procedures. Inadequate bathrooms for passenger numbers. Seat width. No economy plus seating."
Ưu: "Overall fully satisfied with a safe journey package"
Ưu: "Outstanding, professional, courteous, and highly capable staff; beautiful plane; extremely tasty food; generous beverage offerings; smooth flight, including take-off and landing. Kudos to the entire crew and to the Emirates Airline organization."
Khuyết điểm: "The seats were very comfortable, but the leg room was inadequate."
Ưu: "good leg room. good entertainment. most importantly very efficient operation, in and out always on time"
Khuyết điểm: "i asked for tea three times on ek860 and then i got coffee. no issue i drank it anyway"
We hadn’t used LATAM Airlines and we pleasantly surprised that airline was a great choice. The communication through their app and notifications were very helpful
I’d like to thank Rubens from Latam (he was the one doing my check in). What a nice person, friendly, made sure I spoke his language and provided me with the best service I’ve ever had. Thank you Rubens!
No water available during the flight!!!
Seria muy bueno que primero bajaran los pasajeros con conecxiones ….se hace muy dificil ir de un lado a otro y las lineas son largas. De uruguay a Montevideo nos hicieron en chile pasar revisacion de bolsos a los que teniamos conecxiones y habia 1 sola fila?????Habia mucha gente que se dirigia hacia diferentes paises y estaba enojada.Ojala algun dia cambien los asientos x lo menos cuando son viajes de 8 horas muy apretados y incomodos, no todos tenemos dinero para viajar en Primera Clase
I would recommend Lan Chile to all people flying to South America. Definitely a great experience.
Clean and “new plane” compared to my preview’s experiene. Thank ypu
Khuyết điểm: "Seat comfort"
Ưu: "The crew at Juliaca was pretty rude, inefficient and dishonest. Charge me an extra $30 for a carry on, which i couldn't even take on board, according to the woman at desk who was not accommodating at all. Seats are most uncomfortable we've sat in decades. Slowww check in staff."
Khuyết điểm: "Everything, starting with efficient and friendly enployees. To better quality planes and better amenities on board."
Ưu: "The crew was very friendly! The seat was great!"
Khuyết điểm: "Not to overbook the flight"
Ưu: "The seat was ok."
Khuyết điểm: "I have a delay for 24hs."
Ưu: "Amazing crew, very comfortable seat, delicious food."
Ưu: "Boarding and Check in was really good"
Khuyết điểm: "The temperature of the plane was too cold. A bit warmer would have been better."
Khuyết điểm: "the process of boarding no annoucement of gate change"
Ưu: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Khuyết điểm: "Was delay 2 hours and they tell us 3 hours before the dlight"
Khuyết điểm: "The same. It was the same plain"
Ưu: "Great crew comfortable seating on time. Good short haul flight"
Khuyết điểm: "Breakfast is too early, as soon as take off they serve. it should be before landing."
Ưu: "it was a very nice and pleasant trip!"
Ưu: "Comfortable and sufficient entertainment."
Khuyết điểm: "The food wasn’t spectacular."
Ưu: "The individual who helped us rearrange flights in Lima was very helpful."
Khuyết điểm: "The original flight was cancelled the morning of the flight. Caused issues with an added overnight stay and time to reschedule everything."
Ưu: "The entertainment system is exceptional. The food, in my opinion, has always been good. I've flown Lan Airlines since before the merger for at least a decade. The crew was efficient, in particular given the size of the flight."
Khuyết điểm: "Oddly, the seats were slightly less comfortable on this larger jet than on the LATAM flight from Santiago to Lima which was a smaller jet with one aisle and 3 seats per row."
Ưu: "The flight was comfortable and enjoyable."
Ưu: "nice peole, crew, great aiplane comfort and food"
Ưu: "Speed of service, friendly personnel, food"
Khuyết điểm: "Flight left one hour late-stressful as I had short connection, but airport didn’t announce that we’d still arrive approx on time due to strong tailwind. Less stress all round if they’d have told us"
Ưu: "Service on board great people"
Khuyết điểm: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."
Ưu: "Lancing was excellent. Good leg room, good leather sits"
Khuyết điểm: "I thought service was good."
Ưu: "The planes were modern and up to date. Good food and friendly service"
Khuyết điểm: "I loved it all!"
Ưu: "Comfortable seats."
Khuyết điểm: "Food and drink service not given. There was no turbulence to justify this failure, and flight was over an hour long, allowing sufficient time to provide it. Poor communication of departure delay."
Ưu: "Personnel were helpful (attractive!)"
Khuyết điểm: "Seats! Outrageously cramped...As a Pilot, I know for a FACT they are not FAA/ICAO safety compliant ...no way!"
Khuyết điểm: "9.0"
Ưu: "The flight crew was welcoming and helpful."
Khuyết điểm: "I was very disappointed to discover that I was not able to choose my seat in advance because I bought my ticket from a third party. I ended up in the emergency exit aisle with a seat that wouldn’t recline so I was unable to sleep on my overnight flight. Also the staff at the gate showed up just 5 minutes before boarding, so I waited in line a long time to get my seat- almost an hour. I could not see the movie screen from my seat."
Ưu: "Landing was perfect!"
Ưu: "The upgraded me to first class!!!!"
Khuyết điểm: "No complaints!"
Ưu: "good flight. Good lounge in Santiago. Flight staff very good"
Khuyết điểm: "Lounge food not as good as BA or Qantas. Only hot food was some sausage roll / vegetable rolls. Only sandwiches and filled rolls"
Ưu: "Customer service"
Khuyết điểm: "No leg room, seats go back too far"
Khuyết điểm: "I'm still in Miami airport having spent the night here. I understand I will need to spend the night tonight in Sdantiago airport prior to going to Córdoba tomorrow. Not one apology from the airline for this debacle. Despicable"
Khuyết điểm: "Seat space,"
Ưu: "Very friendly staff. Specially crew leader Sandra"
Ưu: "The plane was new, exceptionally clean & nice. The crew were very professional & friendly. They offered my husband & I exit row seats for no additional fee after seeing how uncomfortable his 6'3" frame was in the regular seats. The snack and beverage service was above average for a 3 hour flight."
Khuyết điểm: "The wifi service was not the best and although the plane was new there was not much leg room at all and the seats were not the most comfortable, but for a 3 hour flight it wasn't too bad."
Ưu: "Absolutely no customer service. Lost my full payment because Latam has no flexibility. They don't need to employ people in a "custom service department " because they don't offer any. Their options for rescheduling is zero. Their reply to all modifications is "no". Not even if you're standing at the boarding gate and they have empty seats. Use any other options for flight. Try Sky Airlines instead."
Khuyết điểm: "The agents are NOT CONSISTENT in knowledge or charging baggage fees."
Khuyết điểm: "Delays, poor English explanations, disorganized boarding"
Ưu: "The newer planes with full video made travelling nice"
Khuyết điểm: "Legroom was a little tight"
Khuyết điểm: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
Khuyết điểm: "Missed my first leg and then they canceled my return leg without telling me. I then had to pay for a new flight"
Ưu: "Bad services, bad food, No enterteiment services available."
Ưu: "Plane was nice, good entertainment, good onboard staff. Very cool looking interior plane, and service"
Khuyết điểm: "HORRIBLE pre flight, and in airport staff. Incompetent, zero clue as to handle a delayed flight forced every passenger to hand over passports into communal plastic bags and took them for 2 hours somewhere in the airport unknown to us. I should never have to give up my passport into plastic bags/strangers EVER. They lost my customs paper, and then proceeded to accuse me of "selling it"--They took it after I passed through customs initially and if they put it back in passport after they threw them all in plastic bags- god knows where it is, or who's hands it was in who may have took it. They would not give us food vouchers, or water. They couldn't figure out how to get buses and hotel rooms for people- basic simple business skills-- add number of passengers going to hotel, calculate number of seats per bus and that will get you the number of buses needed--- they couldn't figure that out. I will call and give more detail, I promise."
Same day first class upgrade was amazing. We would do this every single time! More 777 planes please!
Khuyết điểm: "Great flight, ontime departure and early arrival. Bags were delivered within 15 minutes of Ariosto the gate."
Khuyết điểm: "Old planes, disinterested crew, full flight"
Ưu: "The flights seemed to go fast once we were in the air and it was nice the pilot was trying to get us there earlier because we had taken off late."
Khuyết điểm: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
Ưu: "Crew mediocre, a bit odd. Old plane, no power, WiFi, nor entertainment."
Khuyết điểm: "WiFi and entertainment"
Khuyết điểm: "Everything was late, the flight, the logage pick up, the aproching to the station which means 30 minutes inside the plane parked waiting for a spot to get off, and finally The Price."
Khuyết điểm: "Sat on runway for 30 Minutes at the end of the flight."
Khuyết điểm: "We were delayed (not really their fault), there were no USB or charging ports for a 4 hour flight, we sat on the plane after landing for about 45 minutes with no explanation, and we had to walk to the next terminal to retrieve our bags, which didn't come out for over an hour (they claimed airplane maintenance). One of the worst travel experiences I've ever had."
Ưu: "Crew was very nice."
Khuyết điểm: "N/A"
Ưu: "The crew was great. Flight attendant worked really hard to keep people moving and comfortable and safe. Pilots kept us informed."
Khuyết điểm: "The plane is a bit older and they need to update their fleet. Boarding process needs to start sooner. Not sure what is ... Took forever for them to board."
Khuyết điểm: "Absolutely horrible plane. This 737-700 sucks. I’m in premium economy and it’s horrible. Very narrow seats. Very tight. Horrible. At airport American Airlines jfk ground crew were non existent when the aircraft pulled into the gate."
Khuyết điểm: "Entreteinment. More room in the plain"
Khuyết điểm: "No deberían cojerse los artículos personales de los pasajeros"
Khuyết điểm: "I am still waiting for flight to DFW.. I"
Khuyết điểm: "2.5 hour delay on the ground - very poor communication from Crew"
Khuyết điểm: "The seatback entertainment system didn't have the option for movies or TV. The system was working. I could check flight status and do other things with it, but the entertainment option wasn't there. It was available on all the seats around me, which made for a very long, dull flight."
Ưu: "Wasn’t horrible."
Khuyết điểm: "Would have been nice to be on time. Not packed so every single seat was filled. But it was as expected which is the best we can expect."
Ưu: "great trip and crew"
Ưu: "I was so impressed with the American Airlines staff they really worked with us due to the cancellation and the weather coming they were very professional and helped us in any way we could"
Ưu: "The plane has no individual entertainment option. The common screen has NBC on American which has a few shows to watch."
Khuyết điểm: "The only option for individual entertainment is to have another mobile device. The common screen worked but the headphone jack did not so I could not hear any of the entertainment offered."
Khuyết điểm: "Our flight reservation was somehow cancelled and we had to go through a process getting rebooked on other departing flights that day. Only our second leg (Chicago to Seattle) was confirmed."
Ưu: "Pretty standard flight"
Khuyết điểm: "Inconvenient timing and overcrowded with obnoxious children sitting on laps. No attempts made to change their behavior by crew or parents."
Khuyết điểm: "After boarding the plane, it lost power. We sat at the gate with no air conditioning for almost an hour. While they tried to jump start the plane. After deboarding due to the heat (Dallas temps around 105 F), instead of telling us the next available plane to put us on was going to be 5 hours later, they delayed the flight 15-30 minutes at a time. This was a flight from Dallas to Austin and I could have rented a car and driven in a shorter amount of time."
Ưu: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Khuyết điểm: "There seemed to be some passive aggressiveness present on the flight to Houston. Passengers seemed to be defying in small ways orders from the staff, standing etc. The staff responded quite severely in my opinion, repeating the safety video to everyone’s annoyance because some passengers were talking out loud."
Ưu: "Seats in general Economy ended up being fairly comfortable and headrests would bend enough to actually support my head while sleeping. Nice to have granual baggage tracking info in the AA app."
Khuyết điểm: "Overhead entertainment video quality was horrible. Awful user interface for trying to figure out and use the personal device streaming entertainment. Did not order food on the flight, but options were very limited for a 5.5 hour night-time flight (8p EST -> 11p PST)"
Ưu: "The crew was nice and so was the American Airlines customer service office in Phoenix"
Khuyết điểm: "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"
Khuyết điểm: "Did not offer enough WATER."
Ưu: "Short flight"
Khuyết điểm: "They lost our bags in Dallas. The customer service rep was useless"
Ưu: "Nice plane, lost of overhead space Friendly staff"
Khuyết điểm: "Was a few minutes late"
Ưu: "the flight was AVIANCA , not American Airlines"
Ưu: "The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch."
Ưu: "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
Khuyết điểm: "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
Ưu: "Good food, kind staff, free booze"
Ưu: "But the crew was great!"
Khuyết điểm: "Delay due to mechanical glitch which should have been checked before boarding"
Ưu: "Actually had leg room on these flights and was pretty comfortable. Excellent crew, food pretty good too on the first leg."
Ưu: "Nice aircraft,"
Khuyết điểm: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"
Ưu: "Cheap fare"
Khuyết điểm: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."
Ưu: "Friendly crew. efficient."
Khuyết điểm: "Late departure by 90 minutes because no flight crew. Tray table was disabled."
Khuyết điểm: "No entertainment no preboard with kids :( late flight."
Khuyết điểm: "Aircraft old, crew with bad manners, uncomfortable seats with almost no reclining, little food with poor choices especially for breakfast, entertainment extremely poor."
Ưu: "The landing was excellent"
Khuyết điểm: "Lack of organization in stowing carry ons inside overhead cabins"
Ưu: "Good space, the seats reclines almost flat, very close to a dreamliner."
Khuyết điểm: "The tablet entertainment is complicated."
Khuyết điểm: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
Ưu: "This time the aircraft was relatively clean and new. I sort of trust the pilots."
Khuyết điểm: "The space in Economy is not humane! And I am a slim 15 pd woman! Food is the cheapest. No headphones offered. Pathetic pillow. Service is minimal. All AA does is get you from A to B. Really doesn't care about the experience AT ALL."
Ưu: "Every thing I love it and would fly with you in a heart beat lol tks"
Ưu: "Crew felt bad"
Khuyết điểm: "Entertainment was on a galaxy tablet that worked some of the time"
Ưu: "The seats were more comfortable. You"
Khuyết điểm: "The middle seat and the guy in front of me who decided to recline!!!"
Internet in the plane is terrible:((
I did not realize Iberia had booked a flight from the company Level, which is a low cost airline without food
There was delays on my departure flight and return flight both due to mechanical issues. The flight crew has us fill out re-entry documents on the return trip from Portugal to US that were unnecessary since the airport has kiosk to take the information. This made the disembarking very stressful.
Ưu: "Almost nothing."
Khuyết điểm: "Allow field research of all terminals to best decide for the next flight to book. If I were 3 seconds off and not running on my last leg to Naga, I would have been stuck in Manila for the entire duration of my trip."
Khuyết điểm: "Incomodos los asientos para un vuelo trasatlántico"
Ưu: "Crew was very nice"
Khuyết điểm: "Our luggage was not put on the plane and was left behind. It was delayed about 36 hours but when we got it 3 new shots and one perfume was stolen."
Khuyết điểm: "Awful awful baggage collection in Madrid - longer than. One hour"
Khuyết điểm: "The airline accepted our checked baggage, although they already knew that it would not make it to our final destination (Marrakech) on the same day that we would arrive. We had to pay, out of our own pockets, for the inconvenience. Apparently this happens a lot, and it happened to our entire plane"
Ưu: "Food was good"
Khuyết điểm: "British airlines delayed flight to my transfer. Missed my transfer to Madrid and got one to London. Leaving from London my flight on British was delayed by 2 hours AGAIN. Not good."
Ưu: "Quick boarding, take off, landing"
Khuyết điểm: "The announcements were a bit loud and startling"
Khuyết điểm: "Crew was friendly to some people and completely ignored others, or at least me. Not sure if they knew Passenger status or what."
Ưu: "not enough leg room. Tray too small."
Khuyết điểm: "the above"
Ưu: "The food is very good in 1st class."
Khuyết điểm: "Even though 1 of the 3 stewards was really excellent at everything (foremost his impecable attitude towards passengers), nothing is really standing out anymore in IBERIA 1st class. It used to be extremely good, but now everything is banal. No attention to detail or pleasantness. The one thing that really concerns me is that Spanish stewards, more the women than the men, are becoming more rude than before. I understand that some passengers must be a hassle from time to time, but this is their one and only job, so a nice attitude is of the utmost importance."
Ưu: "Not a lot."
Khuyết điểm: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."
Ưu: "MeL and wine"
Khuyết điểm: "3+3 seating in biz class"
Ưu: "I had a problem finding ticket number for a return ticket. It took an hour at boarding but Iberia rep. found it and saved the day. She really cared and got the job done. Can't say enough about this Argentine rep. Also this was an international flight and they did Not hassle us about the weight of our carry on. Last year Etihad weighed our purses with a bathroom scale at the door of the aircraft. Outrageous. Slowed boarding for over an hour and cost passengers an average of $150 - $320."
Khuyết điểm: "Food was terrible all around. Didn't pass out water during 11 hour flight and all the "good" movies didn't load."
Khuyết điểm: "N/a"
Khuyết điểm: "At the checking counter they couldnt find my tickets reservation. Took forever to check in."
Khuyết điểm: "A cup of water given anywhere else for free was not provided. There was no entertainment. The plane was old and seats very uncomfortable"
Khuyết điểm: "I purchased an Iberia flight and ended up with Level instead. Big bait and switch. I was expecting Iberia level food and service but got a low cost airline with no frills instead. The boarding was chaotic and the food was bad."
Ưu: "Everything good litle big later but always is like this..."
Khuyết điểm: "The latter"
Ưu: "Heathrow Airport has a lot of stores to keep you occupied"
Khuyết điểm: "Late notice of where our gate was located. By the time we got the news, we went to our gate and the people were already boarding"
Ưu: "Short flight and on time"
Khuyết điểm: "Disorganized boarding"
Ưu: "Price to fly on this airline is very reasonable and affordable. I would fly on on this airline just for that reason alone."
Khuyết điểm: "Seats are VERY small and squished together."
Khuyết điểm: "They need to have agents stationed throughout the terminal to help customers make connections. I had 2 hours and I still barely made my flight. The airline representatives are extremely unhelpful and the customs process is an absolute mess in Madrid."
Khuyết điểm: "It was hard to find where to go in the Madrid airport.and arrived only just in time to the check in. I was singled out before getting on the plane to be frisked, etc. One said there was something written on my boarding passes that was an alert. I am a 64 year old woman traveling alone....no plans for anything bad to be sure!"
Khuyết điểm: "Did not offer water and seats were very uncomfortable."
Khuyết điểm: "I didn't have any video for over two hours. I had to speak to 4 different crew members to get them to reset my monitor. They were not very friendly."
Ưu: "I had my reservations about Iberia air after reading reviews of them online so was surprised that my trip was pleasant. The food was actually one of the best I had in a while for an international flight and flight was on time. Service was courteous and prompt too, for the low price I couldn't have asked for more."
Khuyết điểm: "I couldn't get my touch screen to work so didn't watch movies. But I also didn't bother to ask the stewardesses and just went to sleep. The seats were just the right size for me but can see ow it might be a problem for larger people. I'm guessing the seats are European size?"
Ưu: "Very nice flight"
Khuyết điểm: "Salad and dressing was frozen"
Ưu: "Excellent treatment"
Ưu: "On time to madrid... late to Alicante"
Khuyết điểm: "Personal video screen froze and didnt work...chicken meal was too salty. Britisk airways cancelled our return transatlantic flight LGW to JFK and the Iberia (one world) representative Alicante airport could not help us getting on another flight we now are landing in LGW and have to transfer to LHR at iour own expense and are getting to J FK almost 4 hour later than scheduled...spenrt over 40 minutes on phone with British airways at international cell phone rates which also cost us a fortune"
Ưu: "We were given opportunity to upgrade to business. Totally worth it"
Khuyết điểm: "Food was just ok"
Ưu: "Overall everything was fine. AA airport crew in St. Louis was amazing helping me with a mistake in communication"
Khuyết điểm: "My flight itinerary was changed I received no notification of this change. Lost my flight. AA airport crew saved the day"
Ưu: "Wide bodied aircraft"
Khuyết điểm: "No free drinks or snacks"
Ưu: "It got me there"
Khuyết điểm: "Seats were so tight that you had to fold yourself into the rows and your knees were hitting the seat back in front of you. They charged for any food OR drink - NO free beverage service at all."
Ưu: "Seat location"
Khuyết điểm: "Staff was slow. Dirty food tray left at seat for over an hour. Food was terrible"
Khuyết điểm: "Upon boarding the aircraft was really hot, I was sweating in my seat... I did not receive any complementary drinks or snacks."
Ưu: "They solve the flight connection issue and move us to a direct flight."
Ưu: "The friendly, professional and always willing to help and device staff. The tasty food and snacks. There was always a member of the staff visible so it was easy to get water during the 10 hour flight. Or you can go and see them into their resting area and they were willing to help."
Khuyết điểm: "I tried to paid for an upgrade but the ground staff wasn't very accommodating, she just said no."
Ưu: "Thanks to British Airways . I lost one bag .. But they sent it to my home Outstanding service and quality performance Thanks for all"
Khuyết điểm: "Notthing"
Khuyết điểm: "flight was late"
Ưu: "The crew members where very helpful throughout the flight with whatever I needed."
Khuyết điểm: "The fact that everything costed more money."
Ưu: "The flight overall was very comfortable and the crew were very accommodating and attentive."
Khuyết điểm: "About halfway through the flight got diverted to drop off a critically ill passenger, so instead of it being an 11 hour flight, it was a 16.5 hour flight. Not anyone's fault, but still incredibly inconvenient."
Ưu: "Good flight, good connection with other flight transit time"
Khuyết điểm: "The reservation number with American Airlines wasn't clearly indicated."